I ordered my phone with this company as with the cash back deal it was the best I could find. z1 compact £30 a month with £240 cash back (unlimited internet,texts and 600 mins). Customer services were very professional and phone arrived the next day. On trying to claim the first cash back deal(which they told me was £150 not £240) statements were sent off 6 months ago and still not received anything. Unless you send invoices recorded delivery, they deny receiving them. I cant be bothered chasing them for the money they owe me and will never use this company again unless its without cash back!

The shipping was not that great as I had to wait till my product was in stock which took a few more days then I had expected so I had to wait 3 week till I finally got my iPod which didn't leave a big impact as I only had 1 week and a few days to accturally make use of my contract until the month ended. That's y I only gave it four stars, overall I loved my phone and everything about it.

I personally made the phone call as I have been directed to affordable mobile, i knew perfectly well what I wanted. The sale person knowing that I am a potential customer who is about to commit myself to an £800 phone, she did not show much enthusiasm in handling the call, it was more of a burden for her ( well it's how she made me felt at that time). I must admit that the actual product delivery happened in a phenomenal speed. Well informed I believe by parcel force with the tracking service. Thanks , enjoying my new S4 now.

Service was slow due to 'phone not being in stock. Once the phone arrived the personal phone number was inaccessible unless a call was made. Due to the fact that I wanted a Q10 and got a Z10 was surprising but I now love my phone and the service. Am waiting for the bill next - but on the whole better than going into a shop to buy. I am a busy lady and did not have the time to go through the Phones 4U confusing sales pitches. I am happy now with the choice made.

Well I ordered an Iphone 4s yesterday and it said on the website that it was in stock so hopefully it is in stock still? Rang up straight away to find out when the first bill would come out of my bank, took around 15 mins for them to pick up the phone and tell me that it would say this when the phone is delivered. Due to me having two contracts with tmobile they asked me for my other contract number? no explanation why and said they could carry on with my order after this? do not really understand why they needed that number to a different contrct. It said on the email that this could take up to 24 hours for them to even read the email, so how long is it going to tke for my item to even be dispatched? Clearly when I ordered it said the phone was in stock and would have next day delivery, obviously not. I would of liked to have known a specific reason why they needed my other contract number, how long it would take, a confirmation email that they have received my order. To be honest its just very poor customer service.

I received my phone right away and was very happy with this service however I waited for my free gift for over a month. Apparently it was sent much earlier but because I wasn't notified of it I didn't expect it. Delivery company never left a card for me and I didn't know that they were attempting delivery. When at last I contacted customer service and support there was a great deal of delay in communication and lack of an information flow within the company. They didn't know where my gift was and whether it was still with a delivery company or returned to them. I was then promised re-delivery for a given day but that never happened. Gift arrived few days later and after I already had it I still was getting a communication from customer service which assumed that they had no idea where the gift was. After all I received everything and I'm happy with my phone and gift but communication system could be greatly improved and monitoring of deliveries better.

Samsung galaxy s3 and three uk not work. I buy the phone and pkane all can you eat data and always losing connection .

Hi all. Just thought i'd put my 2 cents worth in. These guys have a pretty dire record judging from the reviews here, but i've gotta say from my experience so far they havn't been too bad. Granted the next day delivery upon ordering is a blatent lie (ordered on Monday, arrived Thursday), but thats forgivable in my view considering the deal i'm getting. I'm very happy with the phone (HTC One S), brand new condition, no scuffs or re-packaging or anything like that (i think perhaps those people who have had these problems may have ordered a "re-conditioned" phone and not realized). I've rang the customer support line several times and i don't have any major complaints, the wait is not excessive for this type of support line i don't think. Yes it's premium rate but come on people, it's only 9p a minute!! Get some perspective; if you're on the phone for an hour (which is highly unlikely in my experience) you're still only paying £5.40: thats ONE drink in a lot of places in London, maybe 2 drinks elsewhere if you're lucky. Far as i could tell the operators knew what they were talking about, and were polite and helpful. Seems to me that as with many other phone support lines, if you start mouthing off at them that's when they're going to make things difficult for you. Anyway, I'm waiting on a free gift laptop still (should be arriving within 28 days apparently), and I have cashback by redemption on my contract, i will post futher reviews as and when i cross these bridges. I would advise those who are having problems to be patient, be persistent, and above all take a rage dump :)

I ordered a Samsung on Friday and did not recieve a confirmation email so I was a bit worried as they had my bank details. Anyway Monday today and I have recieved 2 emails saying they will send a email confirming when it has been despatched and ref number as long as in stock?. Not had an email yet but Will let you all know how I go on.

Like many others on here I ordered a Samsung Galaxy S2. I received the confirmation email saying the network had accepted me then got another email saying that they were out of stock but that I would be updated regularly with the possible delivery date. After a week of hearing nothing (despite me emailing them a few times) they sent me an email saying the phone would be delivered the next day. It was, and now I am happy despite the weeklong delay. I understand in the run up to Christmas there will be higher than normal demand but a simple email to tell me that the phone will arrive approximately a week late would have kept me happy. They definitely need to work on their customer service but in terms of value for money the deals are top notch.