Affordable Mobiles - www.affordablemobiles.co.uk Reviews
Latest Reviews
★☆☆☆☆
“STILL WAITING FOR PHONE”
Written on: 16/05/2013
Ordered a IPhone 5 on 17th April 2013, Now 16th May. After two phone calls to there customer care, don't make me laugh, they could not give a toss. Waited 20 minutes to be dealt with on both occasions two Emails, takes days to get a reply. Still no phone after a month. I have been lied too, like your card as been declined, when I got in touch with my credit card company they told me Affordable mobiles had taken payment the same day as I orderd. How this firm is still trading is beyond me,BE... (read more)
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★★★★★
“great service & phone ”
Written on: 16/05/2013 by legin1907 (1 review written)
Order was sent out very quick the monthly payments and data use are better than any I could find on the high street. When you want a new phone and want it now this service did not dissapoint , I'm vaery pleased with it all and think I got the best deal possible none of the other deals came anywhere near. (read more)
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★☆☆☆☆
“Cannot perform the simplest of tasks. Sales staff clueless”
Written on: 15/05/2013
I originally tried placing an order on their website on the 3rd of May. It has now been 12 days and I am no closer to getting this processed. I am exisiting T-Mobile customer and am trying to take out a T-Mobile deal with AM. The order keeps coming back as rejected and AM's support staff have advised that I contact T-Mobile to get an "Agreement Number". It seems as though there is come confusion as this is a new line on an additional account rather than just a new order. T-Mobile have... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 16/05/2013
Hello,
We will raise your query to relevant teams and try to resolve this as swiftly as we can, our apologies for any breakdown in communication and we will endeavour to get this matter completed for you.
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★★★★★
“The Ronseal of mobiles”
Written on: 15/05/2013
Communication and feedback at every stage of the process was first rate. Cant praise them highly enough. (read more)
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★★★★★
“Rapid Service”
Written on: 13/05/2013
I selected, ordered and receiving my phone in a few days. At every step of the way I knew what was happening. I did speak to Affordable Mobiles at the start but didn't need to call them once the order was placed. You can't ask for better service at all. Plus AM were the only people offering this phone at this price. Can't say fairer than that! Will be using them again for sure. (read more)
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★★★★★
“Great service provides”
Written on: 13/05/2013
Quick delivery. Great product. Easy to order. clean and crisp website. (read more)
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★★★★★
“Excellent service with unbeatable prices”
Written on: 12/05/2013
After reading the mixed reviews from this website, I was a bit anxious. To my utter surprise , the phone was delivered promptly after the bank hols and emails were sent with right tracking information. Glad I made the choice , keep up the good work affordablemobiles! (read more)
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★☆☆☆☆
“In stock, but not in stock”
Written on: 09/05/2013
I ordered a Sony Xperia Z on Saturday cos it was a brilliant deal on it Unlimited minutes Unlimited text 250mb data and meant to be IN STOCK, and come Tuesday, which is today, but it didn't, so i e-mailed them, and told me the phone is out of stock. Thinking about canceling the order. Not happy at all. (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 09/05/2013
Hello,
We apologise for any stock delays, we will process your order as soon as stock is available.
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★★★★★
“Absolutely superb!”
Written on: 08/05/2013 by imcfcl (1 review written)
Ordered my Nexus 4 on Wednesday afternoon 4pm, received acknowledgement within 24 hours and the phone in less than 48 hours. I contacted customer services via e-mail with some questions before I ordered and they replied with accurate information within 24 hours. I also called their sales line with a question about the phone specification and it was answered promptly and accurately. My phone was brand new, sealed and superb, and I got a fantastic deal! Don't be put off by negative reviews, my... (read more)
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★☆☆☆☆
“AVOID LIKE THE PLAGUE!!”
Written on: 08/05/2013 by SpreadsheetPete
This company is terrible! I have never had to deal with such a bad company in my life. If you don’t believe how bad they are trying calling their customer care number on their site and you'll see what they think of their customers. Now imagine the frustration if you needed to contact them because of a problem with your contract caused by their inevitable incompetence. I ordered a phone and first warning signs fired when I never received a confirmation email. I had to phone the next day to... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to SpreadsheetPete's Review
Written on: 09/05/2013
Hello,
We apologise for any mis communicated information you have received and assure you that this unique situation that does not happen usually.
We offer you our fullest apologises for the problems with your order and will be feeding your information back to the relevant teams.
.
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Showing 1 - 10 of 390 Reviews
★☆☆☆☆
“Terrible service, stay well away!”
Written on: 07/05/2013 by AdrianK_ (1 review written)
I have placed my order for HTC One about two weeks ago and after being informed that I have passed checks with T-Mobile network I thought great my phone its on the way. Wrong. Further checks are apparently required so I had to get my bank statement from Natwest, scan and sent it over. Nothing major. Minutes I have done that I get an email saying that my order has been cancelled and my credit card will be credited due to me not passing security checks with T-Mobile. Seriously? Did you really... (read more)
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★★☆☆☆
“Worryingly bad! ”
Written on: 04/05/2013
I ordered an iphone 5 last week and initially the contact was good was them, I received an email the next day asking for a copy of some ID so they can process the order. I provided the ID and then heard nothing for a few days, tried to chase up but the number they advertise for customer services never get answered! Tried multiple times and finally on one occasion someone answered after around 25 minutes of leaving the phone down while I got on with other stuff. I was informed the phone is... (read more)
Visit affordablemobiles.co.ukJennyjeri's Comment
Written on: 05/05/2013
I ordered my phone from them nearlly two weeks ago now (i phone 5 white) tey keep saying its coming in stock and still havnt recieved it. I have already paid for the handset....
i also have afriend who got their i phone 4s last week how ever it didnt work and then when they took it to the shop to get fix. the person said that the inside didnt look like how it should and screws and bits where missing. im very concerned and wondering if they are selling refurbished or fake phones
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Affordablemobiles.co.uk's Comment
Written on: 07/05/2013
Hello,
We are very sorry for any delays you have been experiencing and we always endeavour to complete all our customers orders in swift time.
We will raise this information with the relevant teams.
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★★★★★
“Great service, Good Prices, My silly mistake.”
Written on: 03/05/2013 by jeffreywatkins (2 reviews written)
This was my experience, please read right through till the end, it is quite wordy ... I decided to make a purchase from this company because the deal I'd found was very good\competitive. I had decided to go for a new HTC ‘One’ in black - which I knew was not in stock anywhere (HTC were having production problems) So I was happy to wait, I got through to AffordableMobiles sales line very quickly and confirmed the deal they were offering - and decided to go for it (I was assured that no... (read more)
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★☆☆☆☆
“Worst service very unhelpful do not live up to promise”
Written on: 03/05/2013 by DJWhiteRabbit (1 review written)
I urge you to never buy from this company and will be formally reporting them to bbc watchdog. Placing an order for an iphone 5 white on an o2 contract with free delivery for 32 pound per month... Sounds great!! To good to be true. After placing the order i was confirmed the identity checks were passed but they wanted further information. Drivers license number Passport number Home phone number (provided on the order form in the first place) And a 2nd bank account.... Why would i have a... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to DJWhiteRabbit's Review
Written on: 07/05/2013
Hello,
Firstly we would like to offer our fullest apologies for any breakdown in communication, this will be investigated.
We can assure you that this incident is unique and the relevant departments will be informed of this.
Regarding all security checks we are governed by the networks criteria and therefore have to act in accordance to their requirements.
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★☆☆☆☆
“STAY AWAY!”
Written on: 02/05/2013 by gkmo (1 review written)
It looks like go mobile / affordable mobiles are that same company. I got a deal with go mobiles in one of their stores. I wanted black iPhone, but they told me they had only white in store after I already signed the papers. I was told they would send my phone in next 5 days. I waited almost 2 weeks and heard that same excuse every time I rang their customer service that they run out of stock and were waititng for delivery. I could not wait anymore becouse my previous contract expired so I... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to gkmo's Review
Written on: 07/05/2013
Hello,
We would like to apologise for any hassle you have experienced and can assure you that this will be resolved for you, we will feed this back to the relevant teams and get this situation finalised with haste.
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★☆☆☆☆
“no sim”
Written on: 01/05/2013
so i get my iphone 5, 2 weeks late and there is no sim in the phone, where is it (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 02/05/2013
Hello,
The Nano sim card should be in the transit packaging with the phone, separate from the box.
If you are certain it is not there please contact customer services on the Customer Service Hotline: 01327 304401 and they will be able to assist you.
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Marieb59's Comment
Written on: 03/05/2013
You won't be able to get through!! Let me know when this miracle happens!!
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★☆☆☆☆
“WORST OF THE WORST”
Written on: 01/05/2013 by supercasual (1 review written)
What can one say. No customer service, no support, no help, no ethics and no use. I have never used such a poor company. They fail to advise or investigate problems. They offer discounts and vouchers but fail to honour them and their offers are often not real and they cannot fulfil the orders. This company should in my opinion cease trading and be banned from selling on the internet. I could go on but i would be wasting my time and i doubt that this company give a damn about poor reviews. (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to supercasual's Review
Written on: 02/05/2013
Hello,
We sincerly apologise for any issues you have experienced, we would like to try and resolve these for you.
Please could you provide us with your order number so we can investigate.
Once again our fullest apologies.
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Supercasual's reply to Affordablemobiles.co.uk's Comment
Written on: 02/05/2013
I have been trying to sort this out for over 16 months and still you treat me like a fool.
Refer to emails sent to you supercasual@hotmail.com that should be on your system, but, i would suspect they have been deleted to avoid dealing with my case properly
Mr J Flanagan
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★★☆☆☆
“Poor customer service”
Written on: 01/05/2013 by marieb59 (1 review written)
I say poor as I have yet to get through, i'm not sure they exist. Have only been trying 5 days!! Have emailed but it may take 72 hours for a reply to that apparently. I have no issue with speed of delivery or anything else and if there was no problem with the phone they would have got 5 stars but there is. After a few desperate calls to the network provider they said I should return the handset to affordable mobiles as it appears to be faulty. Easier said than done, the returns form link... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to marieb59's Review
Written on: 02/05/2013
Hello,
We are very sorry for the breakdown with communication, we have been experiencing technical difficulties that have affected our communications systems. We will inform the relevant teams and will aim to resolve your issue with swiftness.
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Marieb59's reply to Affordablemobiles.co.uk's Comment
Written on: 02/05/2013
This seems an ongoing problem/answer to most reviews here. I need someone in touch today, i have had the phone a week, what use is it if i cannot make calls or send messages. If anyone wanted to return a phone within the required 7 days for refunds they would be out of luck. If the company's reputation is worth saving and defending via these reviews then please ensure customer services is to a high standard! A week is too long.
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★☆☆☆☆
“Horrible horrible horrible - the worst company ever!!!!”
Written on: 30/04/2013
I have ordered an iPhone 5 almost two weeks ago and I still haven't revived my phone. When I was submitting my order, next day delivery was available!! I called them twice. (for the number I need to pay + I had to wait over 15mins for somebody to answer. ) when I called them first time they said the phone is out of stock and the next delivery they will have, will be in 2 days. so I said ok - I will wait. However, after another 5 days my phone still haven't arrived. I sent them few emails... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 01/05/2013
Hello,
We are sorry for any lack of communication you have experienced and you have our full apologises.
The handset you have ordered is highly desirable and we have experienced stock issues due to its popularity, we aim to complete all back orders as soon as stock is available.
We will pass you feedback on to the relevant channels and resolve any communication issues.
Once again our fullest apologies.
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Erran's Comment
Written on: 01/05/2013
Hi I've now been waiting for the iPhone 5 for a week my current contract runs out soon I think you need to at least email people so they know what is happening because I will say 1 thing if the phone takes much longer I'm contacting trading standards !!!!
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Klaudia1991's Comment
Written on: 01/05/2013
Well, if you cannot cope with the demand and popularity then don't run this kind of deals.
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Erran's Comment
Written on: 01/05/2013
I totally agree I'm so annoyed and can't even get hold of them
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★☆☆☆☆
“Is this a scam company!!!? Or a real one?”
Written on: 29/04/2013 by Aljie (1 review written)
I am starting to seriously doubt whether I have placed an order with a bona fide company or whether I have just been the victim of a scam. I placed my order with AffordableMobiles on the 13th April and received an automatic acknowledgement email. AffordableMobiles took the money from my credit card the same day. Since when - nothing. I cannot get through to them on the phone; they do not respond to any of my numerous emails. I am now starting to threaten them with legal action. Still... (read more)
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Showing 11 - 20 of 390 Reviews
★☆☆☆☆
“Terrible customer service”
Written on: 29/04/2013 by fimry22 (1 review written)
Impossible to speak to anyone in customer service unless you have the time to wait for over 25 minutes for an answer. Takes 3-4 days to get a reply to email. Thats if you're lucky enough to get a reply at all! I received a phone which had lots of faults. I sent it back a week ago and still not heard a thing! (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to fimry22's Review
Written on: 30/04/2013
Hello,
Thank you for your feedback, we will endeavour to resolve issues such as these to ultimately offer an unparalleled customer service.
We apologise for any inconvenience this has caused you.
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★☆☆☆☆
“Ordered a phone on Saturday. Received an email...”
Written on: 26/04/2013
Ordered a phone on Saturday. Received an email shortly after asking me to contact them because the phone company report that I already have a phone with them. I don't. I called on Monday and they said they will just add a comment saying that I confirmed I don't have a contract with the phone company. Their order acknowledgement email received in the early hours of Sunday said "We will process your order as soon as possible but in certain circumstances this may take up to 24... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 30/04/2013
Hello,
We apologise for any delays you are experiencing with your order and will endeavour to resolve your order as soon as possible.
When you phoned at lunchtime, it is possible that we had a telephony issue which would have been unforeseen, our phone lines are open throughout the stated times.
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★★★★☆
“couldn't be better”
Written on: 25/04/2013 by KMH11 (1 review written)
Excellent service from beginning to end (read more)
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★★★★★
“Awesome”
Written on: 25/04/2013 by KIRK67
To many good things to tell you about, but do try for yourself and have the world opened up for you . (read more)
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★★★★☆
“First time shopper”
Written on: 23/04/2013 by cashbackking
All of my contracts have been bought online through Dialaphone and Mobiles.co.uk, was a bit apprehensive with Affordables. Ordered my S3 before 7pm and got it the next day, emails were a bit confusing though as the dispatch email came to me 5 hours after the phone was delivered! Would use again in the future as long as the right deal is available! (read more)
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★☆☆☆☆
“Terriblle!! Very worrying, poorly organised! go elsewhere.”
Written on: 23/04/2013
I placed an order with Affordable Mobiles yesterday at 16:00. After reading their well advertised banner stating 'Dont delay. Order before 7 pm for next day delivery" I was looking forward to receiving the phone the following day (barring checks). After placing my order, and handing over all my bank and personal details, there was no immediate 'Confirmation of Order' email from them whatsoever, nothing! At 19:59 I received an email from a Kerry saying that there was 'good news' I had... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 26/04/2013
Hello,
We are very sorry for the breakdown in communication and apologise profoundly for this. We will be raising these points to the relevant departments and thank you for your feedback.
We can assure you that we follow strict codes of data protection and any personal details are handled with full compliance.
Once again we offer our full apologies in this matter.
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★☆☆☆☆
“Complete Disaster - and I suspect they lied”
Written on: 22/04/2013 by dewdneyk (1 review written)
Ordered new phone - very good deal - on 30 March. Received email on 31 March telling me that order had been agreed by them AND by the Network. Told that phone would be despatched within 24 hours if in stock and no indication it wasn't. Contacted current company and told them I wanted to end payment at end of next billing period - 14 April. Forgot about it and waited for phone to arrive. It didn't. 14 April the old phone cuts out so no phone at all but post office had tried to deliver... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to dewdneyk's Review
Written on: 23/04/2013
Hello,
We are very sorry for the communication issues you have experienced.
Upon first receipt of any applications we do immediate security checks, the full network credit check takes place when stock is available.
We sincerely apologise for the conflict of communication and assure you that we try to fulfil all of our customers’ orders as quickly and efficiently as possible.
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Dewdneyk's reply to Affordablemobiles.co.uk's Comment
Written on: 25/04/2013
Well the company certainly seem to keep more abreast of monitoring review sites than they do informing potential customers of what is happening to their orders!
Update - after receiving email on 20 April telling me that my order had been cancelled I then receive another email on 24 asking me to submit the proof of address so they can process my order.
Clearly they haven't a clue what they are doing here and meanwhile in the space of 24 hours I have ordered and received a new phone on a different deal from buymobilephones.net.
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★★★★☆
“Good things come to those who wait!”
Written on: 20/04/2013
I ordered a white iPhone 4S on a t mobile contract with affordable mobiles and recieved it 2 weeks later. Some people may think that's unnacceptable but to be honest a little bit of patience will save you a lot of money with their amazing deals. I think it's quite irrational when people complain about wait more than one day for their delivery. This business isn't purposefully making you wait . At the end of the day they want to get paid so why wouldn't they give you the phone? I kept track... (read more)
Visit affordablemobiles.co.ukElgon_'s Comment
Written on: 29/04/2013
Haha I'm in exactly the same position as you being an 18 year old signing up for a contract for the first time. I've ordered an iPhone 4s but black and I suppose waiting 2 weeks for this deal is absolutely worth it! I have also been kept informed via facebook which is also helpful and I also most people complaining are being very spoilt and inpatient!
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★★★★★
“Fantastic!”
Written on: 20/04/2013
I ordered the new nokia luma 920. Was aware of being refused contract by high street shops in the past but a friend told me about this website. Went on, easily navigated round the site and chose my luma! Got email shortly after confirming my order and informing me that credit checks had to be carried out. Next day I got an email saying that credit was approved and the phone had been dispatched by parcel force. All in all I am delighted. My phone has yet to come but should be here tomorrow. I... (read more)
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★☆☆☆☆
“What customer service?”
Written on: 19/04/2013 by blonqe (1 review written)
I ordered my phone (HTC ONE) 5/04/13 Friday and it arrived on 08/4/13 Monday, superb, i even received my free gift worth £80 HDMI media hub. However the phone was great but had a dead pixel so i decided to send it back.......cue the problems. Phoning customer services always takes about 20min before you actually talk to someone, however when i eventually did they promised me if i send the phone back i will be sent a replacement once they receive it. I could even apply to get my money back... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to blonqe's Review
Written on: 19/04/2013
Hello,
We sincerely apologise for the way this has been handled and we will be looking into this matter with urgency, Unfortunately the HTC One has been an immensely popular handset and stock has been thin on the ground however this problem has been raised to the correct channels and will be resolved swiftly for you.
Once again we offer our full apologies.
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Blonqe's reply to Affordablemobiles.co.uk's Comment
Written on: 19/04/2013
I appreciate been told this, however i would appreciate it more if i was told by email and kept in the loop instead of having to chase the company all the time. I understand the HTC One is a popular phone but just to be told what is going is better than nothing. I would have been satisfied with that.
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Showing 21 - 30 of 390 Reviews
★★★☆☆
“Do not really know what is going on.”
Written on: 17/04/2013
Well I ordered an Iphone 4s yesterday and it said on the website that it was in stock so hopefully it is in stock still? Rang up straight away to find out when the first bill would come out of my bank, took around 15 mins for them to pick up the phone and tell me that it would say this when the phone is delivered. Due to me having two contracts with tmobile they asked me for my other contract number? no explanation why and said they could carry on with my order after this? do not really... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 19/04/2013
Hello,
We apologise for any delays you have experienced, and we assure you that we process our customers orders as quickly as possible.
The reason that we ask for any existing contract numbers is to verify your account details to the network.
We will endeavour to process your order as quickly as possible.
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★★★★★
“Best iPhone 5 deal around!”
Written on: 13/04/2013
Throughout the whole process I was worried that the deal was too goo to be true, reading all of the below previous. However has anyone looked at the reviews for the Carphone Warehouse? They have received an average rating of 1.3! So please remember most people who do go and write reviews, are those who are complaining, and you have to keep it in perspective! However I ordered an iPhone 5 for an amazing £31pm with unlimited texts and data and 1000 minutes, which had been extremely popular.... (read more)
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★★★☆☆
“Distorted communication”
Written on: 13/04/2013
I received my phone right away and was very happy with this service however I waited for my free gift for over a month. Apparently it was sent much earlier but because I wasn't notified of it I didn't expect it. Delivery company never left a card for me and I didn't know that they were attempting delivery. When at last I contacted customer service and support there was a great deal of delay in communication and lack of an information flow within the company. They didn't know where my gift... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 15/04/2013
Hello,
We appreciate your feedback and will passed the relevant information through to our teams.
We apologise for any incorrect information you received and are very you have received your gift.
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★☆☆☆☆
“Do not use!!!”
Written on: 12/04/2013 by Vickmyster1986
Ordered a phone on Saturday, at the time the order been placed, their website shown iPhone5 in stock. 6 days later I'm still waiting. Contacted them on the 9th because I haven't received an order dispatch note, just to find out that they had issues with the website and they are out of stock now. Rang them on Wednesday as their website shows iphone 5 One plan on T. Mobile in stock, ans asked when mine will be dispatched, just to be told the same story as other people described.. They are... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to Vickmyster1986's Review
Written on: 15/04/2013
Hello,
We have unfortunately experienced stock issues with the popular iPhone 5 and due to technical reasons were not able to mark the device out of stock.
We can only apologise for any delays you had and assure you that your order would have been fulfilled as soon as we had the physical stock.
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Blackberryipod's reply to Affordablemobiles.co.uk's Comment
Written on: 15/04/2013
Hi I too have ordered one via your site am are waiting for a white 16gb Iphone 5 on tmobile. I have noticed you've flagged it as high demand, but really how long am I going to have to wait? Would be great if you could keep us up to date just by email an update.
Thanks,
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★☆☆☆☆
“Do not use!!!”
Written on: 12/04/2013 by Vickmyster86
Ordered a phone on Saturday, at the time the order been placed, their website shown iPhone5 in stock. 6 days later I'm still waiting. Contacted them on the 9th because I haven't received an order dispatch note, just to find out that they had issues with the website and they are out of stock now. Rang them on Wednesday as their website shows iphone 5 One plan on T. Mobile in stock, ans asked when mine will be dispatched, just to be told the same story as other people described.. They are... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to Vickmyster86's Review
Written on: 15/04/2013
Hello,
We have unfortunately experienced stock issues with the popular iPhone 5 and due to technical reasons were not able to mark the device out of stock.
We can only apologise for any delays you had and assure you that your order would have been fulfilled as soon as we had the physical stock.
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★☆☆☆☆
“AVOID!”
Written on: 12/04/2013
Looking to upgrade with T-mobile this company advertise brand new Iphone 5 within 24 hours at what appears to be a very good deal. USwitch advertise them as the best deal on offer. After ordering a package, recieved an email within 24 hourse promising the world. After not receiving my phone after 3 days I called and recieved the standard lies/excuses/blagging/etc etc that it would arrive within 24 hours. After 7 days I gave up! They are uncontactable at weekends, which is ridiculous,... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 15/04/2013
Hello,
We are very sorry for any delays you experienced, due to the popularity of the product you ordered sometimes delays can happen.
We can only apologise for this.
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★☆☆☆☆
“issues”
Written on: 11/04/2013 by stewmattyb (1 review written)
Ordered htc one told in stock. 2 weeks later still no phone. Contacted customer service numerous times, final call music for 17 minutes then got a representitive, phone still not ready said it was fault with htc but had no idea when phone would be available. Paid deposit which was taken out of my account now waiting for refund after cancelling. Contacted 3 direct to order the phone they had the silver in stock but stated black not available till 30th April due to problem with htc. Why... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to stewmattyb's Review
Written on: 12/04/2013
Hello,
We are sorry if you feel you have not had the relevant contact from ourselves, the launch of the HTC One has been a little slow from the off and information has been thin on the ground so due to this we have been unable to filter this through to our customers.
We apologise if you feel you have been ignored, we can assure you that communication would have been made if the information was available.
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★☆☆☆☆
“Zero customer service”
Written on: 10/04/2013 by stanretoma (2 reviews written)
I purchased an iPhone 4S for my teenage daughter. The phone arrived faulty (issue with headphone socket) so I had to pay for its return. After a week of calling daily for updates they told me thy had zero stock and could not tell me when a replacement wouls be provided. I asked if they would supply an upgraded phone (in stock) as an apology but they 'could not do this'. They finally suggested that they would post the phone back to me so that I could claim direct from Apple under... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to stanretoma's Review
Written on: 12/04/2013
Hello,
We are very sorry you have had such a bad experience, unfortunately stock can sometimes be an issue when the product isn’t available.
Apple themselves do govern the warranty on the device and do offer a very quick replacement/repair service, please contact them directly on 0844 209 0611
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★☆☆☆☆
“Total waste of time”
Written on: 10/04/2013 by Nightshift (1 review written)
Ordered an HTC one, waited until it was in stock before they would deliver. Now, I work 13 hour shifts, and my house is being renovated, so I'm living at my parents address, they said they can't deliver to any other address other than mine (because cards are registered there blah blah) said I had to arrange with parcelforce an alternative method. Fair enough I thought. Tracked my order online through parcelforces website, "attempted delivery - premises unoccupied", called round, no card,... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to Nightshift's Review
Written on: 12/04/2013
Hello,
We are very sorry for the inconvenience this has caused, we are regulated by certain rules as a distance seller and due to anti-fraud measures we are only allowed to delivery to certain address types for our customers.
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Nightshift's reply to Affordablemobiles.co.uk's Comment
Written on: 13/04/2013
Certain address types? Without going round the back of my house, no one could be sure it was unoccupied, the only thing to give this impression, is the fact there is no sofa or tv, and no curtains in the back room. the downstairs is complete, new decoration and new carpets, it doesnt look like an abandoned property. Had I been there when they delivered, even if I was working in the front yard, I would have signed and everyone would be happy, however, how would he know it was me, would he still look at my house and say its "unoccupied"? And refuse me on the spot? He could have- SHOULD have left a card, I was prepared to drive the 40min drive to their depot, where, in my past experience, they check my passport and a bill for this address and name. Am I still a wrong?? I'm even not allowed to collect from your centre, which is only 5miles up the road. I waited 11-12 days for this, the contract phone I have is dropping to bits, I use another phone to charge its battery. An alternative solution should have been found instead of "You'll have to cancel your order", like a re-delivery, this time LEAVING a card or arranging a day when I will be there. Not happy.
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★☆☆☆☆
“Stock Issues”
Written on: 08/04/2013 by muzzdog3000 (1 review written)
Order - 1708133 Watied 7 days for black iPhone 5 16gb. Told - ''Your order is currently processing, some stock has arrived of this handset so please await an email to confirm the progression.'' Phone is ''In-Stock'' on their website, but it's actually now. Not awaiting, I'm cancelling. Hopefully their refund's are a bit quicker. What a terrible lot. (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to muzzdog3000's Review
Written on: 12/04/2013
Hello,
We are sorry that you have not been satisfied with the service, unfortunately the handset you ordered is one of the most popular on the market and stock delays can occur.
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Muzzdog3000's reply to Affordablemobiles.co.uk's Comment
Written on: 12/04/2013
Perhaps you might want to take the 'In Stock' label off your website then.
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Showing 31 - 40 of 390 Reviews
★★★★★
“great service and delivery very quick.my free gift...”
Written on: 08/04/2013
great service and delivery very quick.my free gift (ps3)arrived after 2 days when i was advised on 28 days.i am taking another contract soon. (read more)
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★☆☆☆☆
“Awful Company, and Non-existant Customer Service”
Written on: 05/04/2013
Having had no issue in ordering a phone and receiving the delivery, I thought they seemed to be a good company. However, once my phone developed a fault within the first few weeks I soon found oout the real truth about Affordable Mobiles. My phone was a Samsung Galaxy S2 and so any manufacturing issues should have been sorted out by now, and I had had it about two weeks before it started locking up and appear to be turned off. The only way to restart the phone was to remove the battery for... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 12/04/2013
Hello,
We are very sorry that you have had these handset issues and we can assure you that we do everything we can to unsure your handset is working, with all mobile phones you have a warranty and the manufacturer are obliged to make sure there product is fit for use, if we cannot replicate the fault then we usually suggest calling into a Samsung service centre would be able to test the unit on site under the warranty. You can locate your nearest one here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
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★★☆☆☆
“Poor Customer service”
Written on: 04/04/2013 by vicyem2001 (1 review written)
Phone arrived after over a week of purchase and found customer service very unhelpful. Seal broken and had to return phone. Advised collection and exchange will take place simultaneously but did not happen. Collection took place quickly however replacement took another 4 days to arrive. Wrong choice of courier used. Till date, no reply to my numerous e-mail and no after purchase support received. Will reconsider before using or recommending to a friends. See why my network discouraged me... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to vicyem2001's Review
Written on: 12/04/2013
Hello,
We are very sorry for the experience you have had and we will raise this with the relevant teams.
Once again we apologise sincerely and steps will be taken to make sure that this isolated incident does not occur again.
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Vicyem2001's reply to Affordablemobiles.co.uk's Comment
Written on: 14/04/2013
Thank you for your reply and I sincerely hope this is taken seriously Are you going to reimburse me for my loss then? I incurred telephone cost whilst calling 0844 numbers.
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★☆☆☆☆
“Late late Delivery”
Written on: 04/04/2013 by justausername (1 review written)
Date: 04.04.2013. I've ordered Iphone5 7days ago and have been told explicitly by their sales team representative that delivery will take 24 hours. BUT i'm still waiting for the delivery and the only reply from their support is - sorry, phone is out of stock. I don't think they are sorry, and it was in stock when i was placing the order because i was talking with their sales team. totally rubbish service...every day the reply is we need 7 working days. Good luck guys, I will never use... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Response to justausername's Review
Written on: 12/04/2013
Hello,
We are sorry that you are unsatisfied with the speed of the delivery service, our orders are always completed within the stipulated time period, however if there are stock delays then we cannot guarantee a set time for the delivery. We of course endeavour to dispatch all back orders as soon as stock is available.
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★☆☆☆☆
“got accepted then rejected ”
Written on: 03/04/2013
Ordered phone on-line it went like this: "We are pleased to confirm that your order with affordablemobiles has been successful, you will receive an e-mail shortly confirming that your order has been despatched." BUT 15 minuted later i receive this : "Unfortunately your order with affordablemobiles has been unsuccessful and will be cancelled in our system" When i contacted them they said it was network declined(their earlier acceptance email contradicted this statement in the subject... (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 12/04/2013
Hello,
We are very sorry that you feel we wasted your time, we unfortunately cannot control the outcome of a credit check and we like all mobile phone retailers are governed by the result of the networks searches.
We can however assure you that we do try our best to get the order completed for each of our customers and apologise if you feel that we didn’t do this for you in this instance.
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★★☆☆☆
“When will Phone Arrive!!”
Written on: 03/04/2013 by j2013
After taking out a HTC one contract, you are then told that they are not in stock, ok fair enough. So when will they be in stock, we dont know wht a load of rubbish, they charge you £30 initial fee for a phone that they have no effin idea on when they going to send to you, starting to get a bit ticked of as was hoping to have my phone by now! What a joke! Hopefully I will receive the phone soon and be able to update a review with a lot better one but for now shocking. (read more)
Visit affordablemobiles.co.ukKc83's Response to j2013's Review
Written on: 03/04/2013
same here! ordered iphone 4s on line last week ,last i heard was out of stock this was friday !week today i ordered the damm thing and iv heard nothing back! sent them emails had no reply what,s going on afforedable mobiles ??????????
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★★☆☆☆
“Only refurbished Phones it seem”
Written on: 02/04/2013
It is clear the phones supplied are USED. This is not what is mentioned on their website, so the TOO GOOD TO BE TRUE DEALS, aren't as good as the glitz and glamour but IF IT LOOKS TOO GOOD, IT USUALLY IS AND IS THE CASE with affordablemobiles. Yes, the phone is cheap but you pay peanuts and you get a refurbished monkey! (read more)
Visit affordablemobiles.co.uk
★★☆☆☆
“Only refurbished Phones it seem”
Written on: 02/04/2013
It is clear the phones supplied are USED. This is not what is mentioned on their website, so the TOO GOOD TO BE TRUE DEALS, aren't as good as the glitz and glamour but IF IT LOOKS TOO GOOD, IT USUALLY IS AND IS THE CASE with affordablemobiles. Yes, the phone is cheap but you pay peanuts and you get a refurbished monkey! (read more)
Visit affordablemobiles.co.ukAffordablemobiles.co.uk's Comment
Written on: 12/04/2013
Hello,
We are very sorry that you feel the handset is a refurbished model, however we do not offer refurbished handsets so if you feel this phone has been used we would be happy to look at exchanging the unit for another as long as it is within 28 days of purchase.
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★★☆☆☆
“could be one of the unlucky 1s”
Written on: 01/04/2013
i have no idea whats going on with my iphone i ordered on line! i dont want to give a bad review as its not their fault im waiting as its closed for easter but annoying to pay on line for mobile phone(contract) then get told out of stock thats last bit of info i got before closing for easter!i have no idea if my credit check went through ok had no information on this?just stated my order was in process,day later my order is out of stock and that they will inform me on later date!but gonna... (read more)
Visit affordablemobiles.co.ukKc83's Comment
Written on: 03/04/2013
ok so gonna keep u up to date till my phone arrives ,yep thats right 2days later still no phone not even an email to keep me up to date! iv done the chasing up to get information on my order but im getting no where ,first email no reply so sent one today i did get a reply but the email was the same email i got last week!which had no information on my phone order!!!! this tells me my order is going no where fast?? verry frustrating just give me a date my phone will be in stock or dispatched to me??
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Kc83's Comment
Written on: 03/04/2013
iv checked afforedable mobile website everyday and they are saying that the iphone 4s is in stock only one day i checked it said out of stock now its back in according to the website or low on stock but still able to order?iv just got email through saying my iphone may take up to 7days till its back in stock ,im pleased for the update but i hope it comes sooner,gutted!!
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Kc83's Comment
Written on: 05/04/2013
still no phone! hell to this why the hell did,nt i just get off my backside and walk in to phones 4u would of picked one up the same day ,this company are slowwwwwwwwww !!!!! think im just gonna cancel the hole thing been waiting a week 2days for the bloody phone its a joke ,im not willing to wait another week good bye afforedable phones
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Kc83's Comment
Written on: 07/04/2013
its now 7th april no phone,sent email asking to cancel my orde,so lets see what happens,whowants to wait over a week for there order to arrive if i knew il be waiting this long for my phone i wouldnt of bothered with it, should of walked to phones 4 u picked one up the same day,gutted.
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★★★★★
“Worth to buy from Affordable Mobile”
Written on: 01/04/2013
Written on: 27/03/2013 After reading a few bad reviews, I was a bit scared about ordering through Affordable Mobiles. But i took a risk after seeing some of their good deals, And guess what? Received my phone the next working day. Also confirmed all the details from my network. Didn't encounter any problems whatsoever. Infact, I am thinking to buy one sim only contract from them too. (read more)
Visit affordablemobiles.co.ukSuspicious_A's Comment
Written on: 12/04/2013
what phone did u get ?
none of the 5 star reviews ever say's what they got
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Showing 41 - 50 of 390 Reviews
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Affordablemobiles.co.uk's Comment
Written on: 20/05/2013
Hello,
We are very sorry for any stock delays that you have experienced and can only apologise, due to the popularity of the device we have been unable to secure enough devices to fulfill all orders, we endeavour to compllete all orders as swiftly as possible, we will raise this with the correct departments.
Fredup's Comment
Written on: 20/05/2013
Hello again, So you have not been able to secure enough iphone 5s to complete your orders !!!!. I looked again at your website today and behold , there it is same deal as I asked for (500 mins unlimited texts&data on Tmobile £26 per month Next day delivery. Who is telling PORKIES, Or just looking for more mugs to ****.
As I have said look else where. Over a month is to long enough for anyone