Affordable Mobiles Reviews - www.affordablemobiles.co.uk

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Latest Reviews

“Do not go near this company”

Written on: 24/06/2015 by Tommy391 (1 review written)

Had an technical problems with new phone immediately so returned it. They said it had vusabke damage (!!??? No it didn't!!) And therefore they where not going to fux phone AND I was to pay them to return it and pay to have it fixed!!! Issue still ongoing and now they won't reply!! I have now to take legal action!!… Read Full Review

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Beezer77's Comment

Written on: 24/06/2015

Thanks!! I won't go near them now!! Good luck with your issue.

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“don't bother with cashback deals”

Written on: 31/05/2015

I ordered my phone with this company as with the cash back deal it was the best I could find. z1 compact £30 a month with £240 cash back (unlimited internet,texts and 600 mins). Customer services were very professional and phone arrived the next day. On trying to claim the first cash back deal(which they told me was £150 not £240) statements were sent off 6 months ago and still not received anything. Unless you send invoices recorded delivery, they deny receiving them. I cant be bothered… Read Full Review

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“Fantastic customer service”

Written on: 08/05/2015 by CustomerServiceFreak (1 review written)

Highly recommend affordable mobiles for fantastic customer service. My contract was renewed, the best offer I could find, the process of setting up my new phone was described in detail, my phone arrived the next day as promised. When the porting took a little longer than expected, affordable mobiles checked the status for me with EE, kept me up to date with the process and then followed up later in the day to ensure everything was ok. I am very happy with a good deal, great support and a… Read Full Review

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“Highly unreliable”

Written on: 05/04/2015 by sansin (6 reviews written)

I bought a contract phone Samsung Galaxy S4 through them, I submitted my 2 cashbacks and it is not paid even after few months. Such sites are just useless and apply tricks so try to avoid such sites for cheaper deals. Rather pay bit higher price but go with sites which either has automatic cashback or one off discount. … Read Full Review

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“AVOID AND STAY WELL AWAY FROM THIS REDEMPTION SHAMBLES”

Written on: 25/12/2014 by UrielThurston159 (1 review written)

SENT OFF REDEMPTION VOUCHERS NO MONEYS PAID INTO ACCOUNT ,NO ANSWER FROM CUSTOMER SERVICES ,NO REPLY TO EMAILS ,WISH I NEVER GOT INVOLVED WITH THIS SHAMBLES OF A COMPANY, DREADFUL… Read Full Review

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“They buff you off and don't pay what they owe”

Written on: 25/12/2014 by Websterpj185 (1 review written)

Have had nothing but trouble trying to claim cashback from this company, everytime you ring (if you can get through) the computor system is always down so they can't look at your account, all the cashback claims made are paid out 3 months late, we have been waiting 5 months for our latest payout… Read Full Review

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“TOTAL RIP OFF!”

Written on: 27/10/2014 by annadush985 (1 review written)

Now i understand where they make their money! causing problems, sending out e-mails to be contacted and being put on hold for 30 minutes. I think it's safe to say i will NOT be ordering from here!! I was emailed saying to contact them, so i did, on hold for 28 minutes all for them to ask if i had £2.50 in my account (which is a bit stupid) and then they said my order will be with me by Wednesday, i was excited after waiting a month for my phone it would finally be here. Wednesday came… Read Full Review

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Affordablemobiles.co.uk's Response to annadush985's Review

Written on: 30/10/2014

I am sorry to read that you were on hold for quite some time whilst waiting to be connected to an Advisor, and we have been experiencing high levels of calls recently due to the release of the new iPhone handsets. We have been dealing with these as quickly and efficiently as we possibly can, to ensure Customers are not waiting longer than necessary. If the security check on the card isn't successful, we do have to check with the Customer that the £2.50 refundable amount is available as part of the process, as we are unable to assume it will be. Once this has been done, the order will continue to be processed and upon trying for the connection with the network, if there is an issue, we will contact yo immediately. I do appreciate this was outside of our Customer Service opening hours, as our Connections Team do work until 10pm, so the email sent would have been automatically generated so that you were informed as soon as possible of the situation with your order. I am sorry that you were not happy with the service you received, however, if there is a a query with the network, we are unable to continue with the order until that is resolved.

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Rob1N1's reply to Affordablemobiles.co.uk's Comment

Written on: 15/12/2014

funny this i'm having exactly thre same problem ordered Friday then out of hours email asking to contact. Called Saturday after waiting for 30 mins told they need to take another £5 out after already taking £2.50 on the friday from my card told this would be done on Sunday after I get a call from the other team! No call Sunday email on Monday asking me to call again or reply by email with a suitable time for them to call me, no call back again. Order will now be cancelled as I have been directly in touch with the network and they have no knowledge of my order. Either do what you promise or don't, also you don't advise anywhere regarding money being taken from the card.

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“all fine to start with but then got ripped off”

Written on: 20/10/2014 by 361Montgomery (1 review written)

I chose a phone via affordable mobiles and then realised the 'cash back' by redemption was a real hassle. However my choice to use the company relied on the cash-back making it the best deal available, so i made a real effort to keep track of the paperwork and dates for redemption. The first redemption took a bit of chasing up, the 2nd and i think also 3rd went through fine, but then i hit a blank - no reply to my polite and then more demanding enquiries as to if it was being processed, not… Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 30/10/2014

I do understand how frustrating it is that you haven't been advised that your fourth cashback claim has not been received here, however, due to the vast amount of line rental redemption orders placed, it has to be the responsibility of the Customer to ensure it reaches us. This is part of the reason why we recommend sending it by recorded delivery as you are able to track it until it is signed for here at our Head Office. We do allow up to 60 days for the claim to reach us and therefore you may still be within that time scale to resend the claim to be processed for payment.

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“Terrible, unorgansied, useless 'company'!”

Written on: 10/10/2014

Terrible 'company'. 'in stock' and '3-5 days delivery'. 3 weeks, still no phone. Even the idiots on the phone have no idea how long it'll take to arrive. I've never dealt with such an organised, useless company before. I'm surprised Apple even allowed them to 'stock' the phones. Probably stolen. Believe the bad reviews, don't use this company!! I've been on the phone to them 3 times. 3 different staff all telling me different things. 'yeah yeah mate it'll be coming tomorrow', and 3 days later… Read Full Review

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“Worst company I have ever dealt with, avoid at all cost”

Written on: 29/09/2014 by aiptek101 (1 review written)

I am still waiting on cash back for my phone I purchased back in January! these people just keep on lying and make excuses about back logs and IT issues that absolutely don’t exist! If you take up one of their offers then don’t expect to receive an cash back by redemption, in fact I wouldn’t even both going to the effort of even sending in the forms and your details back to them as I can guarantee you won't receive a penny! I cannot believe that a company can get away with so much and… Read Full Review

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“Terrible, Liars, Avoid”

Written on: 17/09/2014

Affordable Mobiles - If you look at their facebook page you will see all the posts from people complaining about them. They are an awful company who lie all the time. I bought a contract from them which included a cash back deal and that is why i went with them. I was promised the cashback 12 weeks later and never received it. I then proceeded to phone them as much as possible to get an answer and I was told they had I.T. issues they were working on 24/7. I kept being told i would have the… Read Full Review

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“Affordable Mobiles you can't afford”

Written on: 14/09/2014 by trustme99 (0 reviews written)

I wanted a new smartphone and looked for what I thought was going to be a good deal and choose Affordablemobiles.co.uk. HOW WRONG WAS I!! THEY DON'T PAY OUT THE PROMISED REDEMPTION REFUNDS SO MAKING IT NOT VERY AFFORDABLE at all. When contacting them you are told that they have technical/administrative problems but payment will be received within 15 to 21 days. I am still waiting and now fail to get any response from them. Be warned and PLEASE USE ANOTHER PROVIDER. … Read Full Review

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“Cashback is never on time and lately no cashback at all. ”

Written on: 13/09/2014 by Brady87 (1 review written)

I always sent my cashback forms on time, payment would get to me 3months later, the last time I submitted a form was in July and I still haven't received payment. I think it is unlikely I will get it. I have called them and emailed (they do not respond at all by email) and still no cashback… Read Full Review

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“don't trust, you can't afford to be ripped off.”

Written on: 10/09/2014 by JesseDillon48 (1 review written)

Phone lg Optimus supplied quickly and works well... However I bought it from this copany because of the cash redemptions offered making it affordable to me....its NOT they don't pay out claiming all sorts of computer problems etc. DON'T TRUST DON'T BUY… Read Full Review

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“NON PAYMENT OF CAHBACK”

Written on: 07/09/2014 by Upton272 (1 review written)

I sent my fifth cash back voucher and airtime bills at the beginning of June by recorded delivery. The delivery was made according to the Royal Mail website. Because I heard no more (a confirmation text is usually sent)I then had to contact Affordable Mobiles "Customer Care Team" on several occasions, eventually I received an e-mail saying (and I quote) "Thank you for your email.I can confirm that your cash back claim was approved on the 10th July." The contract requires payment to be made in… Read Full Review

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“Cashback Not Received - Asking For My Bank Statement!”

Written on: 02/09/2014 by RosemarySmith77 (1 review written)

Purchased a phone via Affordable Mobiles in 2012 with cashback. The first few payments came in OK, but since then it has been like pulling teeth. My final (thankfully!) payment was claimed on 17 June, apparently approved in July but has not been received as of today (2 September) despite numerous chasing e-mails. Shockingly, my chasing e-mail of 1 September received the following response: "The claim should have cleared into your account under A1 Comms, in order to verify this please send in a… Read Full Review

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“INVOICE NO.: 1619544 PROHIBITED CONTRACT TERMS that...”

Written on: 28/08/2014 by McGarry177 (1 review written)

INVOICE NO.: 1619544 PROHIBITED CONTRACT TERMS that are banned in European Union. You must return off the £ 140 to my account. If I don't get refund 140 pounds within two weeks, you can be sure to pay more than 100,000 pounds compensation… Read Full Review

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“Month after Month chasing cash back! Do Not Use!! ”

Written on: 30/07/2014 by Gardner004 (1 review written)

Took out my Affordable Mobiles contract in October 2013 with the 10 months 1/2 price redemption as my free gift. So every few months I have to post a copy of five bills plus my voucher via RECORDED delivery. Wait for my cash back, keep on waiting & waiting & yes more waiting. Still no payment by late June I rang them to ask about the delay. I got told a problem with the system had occurred & it will be with me in 14 days. Guess what turned up in 14 days...nothing!!!! So today I rang again, a… Read Full Review

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Affordablemobiles.co.uk's Response to Gardner004's Review

Written on: 31/07/2014

Hi, I am concerned to read that you don't seem to have received your cashback as yet, when it is showing to ourselves as being paid, and I will need to look into this further for you. The payment will show from A1 Comms rather than Affordablemobiles, but if you can please provide your order/invoice number, I will happily investigate this for you and then contact you accordingly. All the information you have been given by the advisors when you have spoken with them is correct, we have had some serious IT issues which means we have had to make the payments manually which has taken far longer than we would want it to. Whist I totally appreciate that none of this is the fault of yourself the customer, I do feel this explanation is deserved. I would like to take this opportunity to offer my sincere apologies for the inconvenience this has caused and thank you for your patience during this time.

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Gardner004's reply to Affordablemobiles.co.uk's Comment

Written on: 01/08/2014

Who the payment shows from is not confusing me! I know the payment has not been paid because the account your paying into has had three payments received since May & each one has been from myself from another account. Therefore I cannot mistake the payment having been paid. Please excuse me for not believing what your customer services tell me but the evidence is on this forum amongst many others, that your IT problems have been going on for months if not years. You seem to use the same generic answer for all cash back problems. Even when you make a promise in a reply you don't seem to be able to fulfil it. My order number is 3487086 for you to look into. Thank you

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“NEVER GET CASHBACK !!”

Written on: 21/07/2014

TERRIBLE SERVICE ! HORRIBLE COMPANY !! Don't use this company if you are planning to get cashbook by redemption. Affordable mobiles have acknowledged receipt of my receipts which they've received 4 months ago and still haven't paid me even though I had numerous promises. It started off well but a couple of payments I've spent more time chasing these payments than nothing. It takes 20~30 minutes to get through to the customer services and they advise they have an system error… Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 31/07/2014

I do understand your totally frustration with the delays you are experiencing with receiving your cashback payment and I would firstly like to reassure you that every claim that is verified will be paid. I would also like to offer my sincere apologies for the inconvenience this is causing you and advise that we have experienced high levels of calls and whilst we are dealing with them as quickly and efficiently as possible, there is still a wait on the line for the next available advisor. We have also had some serious IT issues which has meant that we have had to manually enter a vast amount of payments, which has taken longer than we would have liked, and has obviously caused delays that we are now working hard to try and get up to date. I will gladly chase your payment and ensure you receive it as a matter of urgency, if you can please provide your order number. I would like to also thank you for your patience during this difficult time.

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Toripaw's Comment

Written on: 31/07/2014

It's always replaied same as that you have still the IT issues and asked the order number.
How could you run on the work with the system error for so long ?
I have sent the Order Number: 3364183 dozens of times but nothing happened.

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“Rubbish at answering phone or responding to emails”

Written on: 18/07/2014 by Stephanyf287 (1 review written)

Been all right for first 12 months but now won't pay my cash back. Tried to ring put my contract number in and DoB get message unable to deal with you at this time. Emailed them but again no reply. I think they just delete the emails. Do not touch this company with a barge pole. … Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 31/07/2014

Thank you for your review, and please accept my apologies that you have not received your outstanding payment, when you have kindly stated that the first year of your contract with ourselves was alright. We have recently experienced some serious IT issues and this has meant that we were unable to access our emails or the payment system, which caused major delays as we had to work the payments manually. I would like to take this opportunity to reassure you that you will receive your payments, and if you can please provide your order number/invoice number, I will gladly look into this for you and resolve to a satisfactory conclusion.

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