Affordable Mobiles Reviews - www.affordablemobiles.co.uk

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Latest Reviews

“After ordering for next day delivery no product came....”

Written on: 12/08/2016 by miAndrews84 (1 review written)

After ordering for next day delivery no product came. Then I was told there was no stock. Delivery date moved 3 times. After over a week still nothing. Asked for refund. 5 weeks and 10 phonecalls later company still have my funds for an order I never received...still no refund. This company trades under Go Mobile Buy Mobile and Affordable and A1 Comms. Whatever you do don't go or buy ... it is not affordable… Read Full Review

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“terrible company”

Written on: 21/06/2016 by warny89 (1 review written)

Appalling customer service, bought a Samsung s7 edge on what seemed like a very good redemption contract. my previous Iphone was a similar deal through mobiles.co.uk. all you had to do with them is email a copy of your bill and the amount was sent to you via cheque. With affordable mobiles you have to print numerous bills off and then send them by recorded post! on my particular contract I have to do this 6 times. It will cost me more in postal charges than the amount I will earn in cash back… Read Full Review

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“Took money from account nothing saying couldnt have a...”

Written on: 03/06/2016 by McKinnon61 (1 review written)

now had email stating been refused and to check my credit rating ... I have checked it and there is nothing wrong with my credit... Thanks for giving me a minor heartattack.... They said they will return funds now refused. They better had................... Uswitch recommended them but clearly they don't know how dad the reviews are… Read Full Review

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“Rip off ”

Written on: 02/06/2016 by pmbrady (1 review written)

Bought a "new" phone from them. They sent me a refurbished phone. the phone had vodaphone apps on when it was a 3 contract. I phoned up to cancel the order and they said they would send me a PAC code so I could transfer my number. I bought a new phone today and now they are saying they can't give me a PAC code for 7 days… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 12/12/2015 by neilp1977 (1 review written)

I brought an HTC one m9 (my 3rd HTC phone, we also have 2 others in our house currently in use) from affordablemobiles.co.UK 30/11/15 which arrived a few days later. I charged it up and used for around 24 hours before the phone died at around 83% battery life. I could not get the phone to charge using the provided HTC micro usb cable or my old cable (no charge light). I called cust services and they asked me to send back for the phone to be repaired. The phone was returned 3 days later with no… Read Full Review

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“TERRIBLE”

Written on: 26/10/2015 by Suzukigsxr1000 (1 review written)

I receive daily adverts from Affordable mobiles trying to sell me this and sell me that!! But none saying when I will receive my new mobile!!! Now today I have received an email saying there is a "processing delay" in my order. How can a company trade like this and carry on trading?????… Read Full Review

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Kirstyleigh's Response to Suzukigsxr1000's Review

Written on: 02/11/2015

I'm having the exact same problem, apparently my mobile that i wanted isn't in the warehouse!! Which is confusing cos it's the iPhone 6 which is not exactly a new phone

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Suzukigsxr1000's reply to Kirstyleigh's Comment

Written on: 03/11/2015

I cancelled my order and went to shop mobile. Ordered it at 5.45pm and it arrived at 11.30 am the next day!! Brilliant service.

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“Most of the customers are crying”

Written on: 08/10/2015 by JuliaMcCullough (1 review written)

Even after reading so many bad thing with this company I went an order a iPhone 6 and my fears came true customer service not helpful plus waiting time 20-30 minutes easy there site say phone in stock but service team say nothing and keep promising date after date. Finally two month later with a mobile of nearly £40 I received my order but the box seal was broken already crazy stuff hitting my head on the wall now :(… Read Full Review

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“Excellent Customer Service”

Written on: 01/10/2015 by shinysheffD80 (1 review written)

I haven't received my phone yet due to an issue with EE, I had to phone customer services to find out what had happened. All I can say is "WOW" what a pleasure it has been so far to deal with such pleasant and cheerful staff. I can't remember the guys name from my early morning call but I have just spoken to the person I dealt with , and I can say that both of them were extremely professional and provided me with the answers to my questions immediately. I was unsure about ordering from an… Read Full Review

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“Great value and Service”

Written on: 16/09/2015

Having done my research and read previous reviews, I am very impressed with the value and service I have received from Affordable mobiles. Bought an iphone 6 plus 128G, which was Free and with the cheapest tariff. I have been buying iphones for years and they are the cheapest around. Ordered the package and iphone over the telephone and got through to them straight away, they were kind and professional and couldn't help me enough. I was very impressed. I called a couple of times as I… Read Full Review

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“Do not go near this company”

Written on: 24/06/2015 by Tommy391 (1 review written)

Had an technical problems with new phone immediately so returned it. They said it had vusabke damage (!!??? No it didn't!!) And therefore they where not going to fux phone AND I was to pay them to return it and pay to have it fixed!!! Issue still ongoing and now they won't reply!! I have now to take legal action!!… Read Full Review

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Beezer77's Comment

Written on: 24/06/2015

Thanks!! I won't go near them now!! Good luck with your issue.

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“don't bother with cashback deals”

Written on: 31/05/2015

I ordered my phone with this company as with the cash back deal it was the best I could find. z1 compact £30 a month with £240 cash back (unlimited internet,texts and 600 mins). Customer services were very professional and phone arrived the next day. On trying to claim the first cash back deal(which they told me was £150 not £240) statements were sent off 6 months ago and still not received anything. Unless you send invoices recorded delivery, they deny receiving them. I cant be bothered… Read Full Review

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“Fantastic customer service”

Written on: 08/05/2015 by CustomerServiceFreak (1 review written)

Highly recommend affordable mobiles for fantastic customer service. My contract was renewed, the best offer I could find, the process of setting up my new phone was described in detail, my phone arrived the next day as promised. When the porting took a little longer than expected, affordable mobiles checked the status for me with EE, kept me up to date with the process and then followed up later in the day to ensure everything was ok. I am very happy with a good deal, great support and a… Read Full Review

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“Highly unreliable”

Written on: 05/04/2015 by sansin (10 reviews written)

I bought a contract phone Samsung Galaxy S4 through them, I submitted my 2 cashbacks and it is not paid even after few months. Such sites are just useless and apply tricks so try to avoid such sites for cheaper deals. Rather pay bit higher price but go with sites which either has automatic cashback or one off discount. … Read Full Review

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“AVOID AND STAY WELL AWAY FROM THIS REDEMPTION SHAMBLES”

Written on: 25/12/2014 by UrielThurston159 (1 review written)

SENT OFF REDEMPTION VOUCHERS NO MONEYS PAID INTO ACCOUNT ,NO ANSWER FROM CUSTOMER SERVICES ,NO REPLY TO EMAILS ,WISH I NEVER GOT INVOLVED WITH THIS SHAMBLES OF A COMPANY, DREADFUL… Read Full Review

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“They buff you off and don't pay what they owe”

Written on: 25/12/2014 by Websterpj185 (1 review written)

Have had nothing but trouble trying to claim cashback from this company, everytime you ring (if you can get through) the computor system is always down so they can't look at your account, all the cashback claims made are paid out 3 months late, we have been waiting 5 months for our latest payout… Read Full Review

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“TOTAL RIP OFF!”

Written on: 27/10/2014 by annadush985 (1 review written)

Now i understand where they make their money! causing problems, sending out e-mails to be contacted and being put on hold for 30 minutes. I think it's safe to say i will NOT be ordering from here!! I was emailed saying to contact them, so i did, on hold for 28 minutes all for them to ask if i had £2.50 in my account (which is a bit stupid) and then they said my order will be with me by Wednesday, i was excited after waiting a month for my phone it would finally be here. Wednesday came… Read Full Review

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Affordablemobiles.co.uk's Response to annadush985's Review

Written on: 30/10/2014

I am sorry to read that you were on hold for quite some time whilst waiting to be connected to an Advisor, and we have been experiencing high levels of calls recently due to the release of the new iPhone handsets. We have been dealing with these as quickly and efficiently as we possibly can, to ensure Customers are not waiting longer than necessary. If the security check on the card isn't successful, we do have to check with the Customer that the £2.50 refundable amount is available as part of the process, as we are unable to assume it will be. Once this has been done, the order will continue to be processed and upon trying for the connection with the network, if there is an issue, we will contact yo immediately. I do appreciate this was outside of our Customer Service opening hours, as our Connections Team do work until 10pm, so the email sent would have been automatically generated so that you were informed as soon as possible of the situation with your order. I am sorry that you were not happy with the service you received, however, if there is a a query with the network, we are unable to continue with the order until that is resolved.

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Rob1N1's reply to Affordablemobiles.co.uk's Comment

Written on: 15/12/2014

funny this i'm having exactly thre same problem ordered Friday then out of hours email asking to contact. Called Saturday after waiting for 30 mins told they need to take another £5 out after already taking £2.50 on the friday from my card told this would be done on Sunday after I get a call from the other team! No call Sunday email on Monday asking me to call again or reply by email with a suitable time for them to call me, no call back again. Order will now be cancelled as I have been directly in touch with the network and they have no knowledge of my order. Either do what you promise or don't, also you don't advise anywhere regarding money being taken from the card.

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“all fine to start with but then got ripped off”

Written on: 20/10/2014 by 361Montgomery (1 review written)

I chose a phone via affordable mobiles and then realised the 'cash back' by redemption was a real hassle. However my choice to use the company relied on the cash-back making it the best deal available, so i made a real effort to keep track of the paperwork and dates for redemption. The first redemption took a bit of chasing up, the 2nd and i think also 3rd went through fine, but then i hit a blank - no reply to my polite and then more demanding enquiries as to if it was being processed, not… Read Full Review

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Affordablemobiles.co.uk's Comment

Written on: 30/10/2014

I do understand how frustrating it is that you haven't been advised that your fourth cashback claim has not been received here, however, due to the vast amount of line rental redemption orders placed, it has to be the responsibility of the Customer to ensure it reaches us. This is part of the reason why we recommend sending it by recorded delivery as you are able to track it until it is signed for here at our Head Office. We do allow up to 60 days for the claim to reach us and therefore you may still be within that time scale to resend the claim to be processed for payment.

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“Terrible, unorgansied, useless 'company'!”

Written on: 10/10/2014

Terrible 'company'. 'in stock' and '3-5 days delivery'. 3 weeks, still no phone. Even the idiots on the phone have no idea how long it'll take to arrive. I've never dealt with such an organised, useless company before. I'm surprised Apple even allowed them to 'stock' the phones. Probably stolen. Believe the bad reviews, don't use this company!! I've been on the phone to them 3 times. 3 different staff all telling me different things. 'yeah yeah mate it'll be coming tomorrow', and 3 days later… Read Full Review

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“Worst company I have ever dealt with, avoid at all cost”

Written on: 29/09/2014 by aiptek101 (1 review written)

I am still waiting on cash back for my phone I purchased back in January! these people just keep on lying and make excuses about back logs and IT issues that absolutely don’t exist! If you take up one of their offers then don’t expect to receive an cash back by redemption, in fact I wouldn’t even both going to the effort of even sending in the forms and your details back to them as I can guarantee you won't receive a penny! I cannot believe that a company can get away with so much and… Read Full Review

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“Terrible, Liars, Avoid”

Written on: 17/09/2014

Affordable Mobiles - If you look at their facebook page you will see all the posts from people complaining about them. They are an awful company who lie all the time. I bought a contract from them which included a cash back deal and that is why i went with them. I was promised the cashback 12 weeks later and never received it. I then proceeded to phone them as much as possible to get an answer and I was told they had I.T. issues they were working on 24/7. I kept being told i would have the… Read Full Review

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