Appliance City - www.appliancecity.co.uk Reviews
Latest Reviews
★★★★★
Written on: 19/05/2012
“Superb service all round & best price”
Visit www.appliancecity.co.ukI purchased a Maytag Fridge freezer from Appliance City as it was the best price on the net and far less than any shop. Order placed and deliverd all within 4 days. Website gives full spec easy to read, contacted them by phone to check a detail and straight through and very helpful. They phoned to book 3hr delivery slot and then on the day phoned to tell me 30mins away.Delivery men really helpful too. Will always be buying my electrical items from here from now on....
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★★★★★
Written on: 15/05/2012
“Brilliant All Round”
Visit www.appliancecity.co.ukJust to say that our ordering and delivery experience with Appliance City has been 100% better than similar experiences with other companies. There was no problem about ordering from one address (in Worcestershire) and deliverying to another (in Scotland). This is often beyond the comprehension of other companies. Ordering was straightforward and the promise of a particular delivery deadline was honoured. The local delivery people phoned the day before to give a two hour delivery slot and to ask...
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★★★★★
Written on: 14/05/2012
“Fantastic service!”
Visit www.appliancecity.co.ukShop with confidence with this supplier - we had not used them before but our purchase of a fridge and freezer was straightforward and delivery fast. Very competitive pricing too. Customer services were very helpful and the delivery man went way beyond expectations, communicating with us beforehand, keeping us updated on his arrival time. He was courteous, helpful and cheerful and could not have done more for us. It was also a real timesaver that our old appliance was taken away for a very modest...
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★★★★★
Written on: 13/05/2012
“Great Service”
Visit www.appliancecity.co.ukOur American fridge freezer was delivered sooner than anticipated by two very friendly and professional chaps (the two-man option for delivery was a must for us). They carefully positioned the unit exactly where we wanted it, taking care not to dirty carpets as they moved the unit through the house, then removed all the packaging to take away for disposal. Very happy with the service and all for a very good price....
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★★★★★
Written on: 10/05/2012
“smeg purchase ”
Visit www.appliancecity.co.ukBought a smeg fridge, range cooker and dishwasher from this firm, Couldn't be more pleased not only were there prices the best I could find but the service and communication from start to finish was excellent, I would definately use them again....
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★★★★★
Written on: 09/05/2012
“Good Price, Good Delivery, Good Driver.”
Visit www.appliancecity.co.ukThis is the first time I have dealt with this company. Most companies I have dealt with on the internet are good. They are easy to contact and generally helpful. What set this company apart from the rest, was the helpfulness of the driver. He was happy, cheerful and helpful. The terms and conditions of delivery only required him to leave, in this case a large fridge, at the front door and remove the old one, which also had to be left at the front door. This driver went the extra mile, he was careful...
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★★★★★
Written on: 26/04/2012
“Excellent Service”
Visit www.appliancecity.co.ukReally happy with the service given by Appliance City. The ordering system was clear and easy, the 2 phone calls I made were dealt with quickly and provided the answers I needed, the item was delivered within 5 days of ordering, and within the 4 hour slot promised (for no extra cost!). I used the premium Delivery Service (£20)purely because that provided a 2 man delivery and the item being delivered was big and bulky. The delivery men were very helpful despite the most awful weather and an awkward...
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★★★★★
Written on: 25/04/2012
“Belling Electric Cooker”
Visit www.appliancecity.co.ukI ordered a Belling FSE601 electric cooker at 4pm on 25th of april. An hour later I received a phone call saying that they could deliver at 9 the next morn. True to their word, it was delivered in perfect condition by a friendly and very helpful delivery man who helped me unpack and took all of the packaging with him. Great customer service! Can't t recommend enough!...
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★★★★☆
Written on: 24/04/2012
“Fisher Paykel fridge freezer”
Visit www.appliancecity.co.ukOrdered a Fisher Paykel fridge freezer,it was delivered soon after. On attempting to install studs into bottom door to take handle one stud would not go in straight so handle would not attach plus there was a visible indent on top edge of door. Informed Appliance City who sent engineer and new door was ordered. Because this was taking a long time to come in Appliane agreed to send a replacement frige freezer and pick up the faulty one. This arrived a few days later in perfect condition and delivery...
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★★★★★
Written on: 13/04/2012
“Excellent Service”
Visit www.appliancecity.co.ukUsed them for the first time 6 years ago and was most impressed. This time their staff went the extra mile to ensure delivery of my late ordered multiple machines order to our UK relocation address from France on the Thursday before Easter. I do my own price research and they are always within a whisker of best price. I unhesitatingly recommend Appliance City for price and service....
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Showing 1 - 10 of 125 Reviews
★★★★★
Written on: 05/04/2012
“purchase of LG American fridge freezer”
Visit www.appliancecity.co.ukWe recently purchased an LG American fridge freezer from Appliance City. Ordering on line & booking the delivery was straight forward & as promised the delivery guys rang 1 hour before delivering the appliance When the delivery men arrived they were not phased by the difficult access to the property & were extremely professional & very capable of delivering large appliances. My husband who is very difficult to please, was very impressed with the delivery & installation. A very big thank you - we...
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★★★★★
Written on: 03/04/2012
“fantastic service”
Visit www.appliancecity.co.ukWhat a joy to find a company that prides itself on its customer service, from Liam Duffy who dealt with my order through to keith and Nigel who delivered my appliances the whole process has been easy and a pleasure. With additional discount for multiple buys what more could a customer ask for. Will be recommending to all family and friends. WELL DONE...
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★★★★★
Written on: 30/03/2012
“Awesome Service”
Visit www.appliancecity.co.ukI placed my order with Appliance City after being let down by another supplier. I placed my order on Friday and was promised delivery the following Monday. There was plenty of contact information, confirmation of my order, confirmation of my delivery slot, telephone numbers if required - all very clear and very professional. On Monday I was a bit paranoid because I had been let down by the other company such a lot so telephoned customer services, before my delivery time slot had run out and asked...
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★★★★★
Written on: 24/03/2012
“ Excellent price, machine & customer service”
Visit www.appliancecity.co.ukI write regarding my recent purchase of a washing machine, which failed to arrive on the appointed day. I purchased this item through yourselves specifically for the Monday delivery. This was confirmed on the Friday before hand, however, due to a mix up on your side this didn't happen. I also work for a company, which supplies goods to customers, and in the case of failure, customer care is not about the problem, but how the company handles the problem to resolution. In this instance, I wanted to...
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★★★★★
Written on: 17/03/2012
“Note this firm”
Visit www.appliancecity.co.ukResult of SHMB's washing machine giving up the ghost researched on my High Street/On line for replacement. Meile W5740 good reviews. Appliance City came in £100 cheaper than High Street and with TEN year guarantee, not 5 years at High Steeet. So who did I go for? Order placed with Appliance City, over 90 miles away, at 11am and delivery 8.30 am next day - 2 days faster than High Street who are within a mile of me. Folks if you want good service, quality white goods at speed without being ripped...
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★★★★★
Written on: 10/03/2012
“Excellent, great service”
Visit www.appliancecity.co.ukI ordered a Samsung American Fridge Freezer. As I wanted specific delivery dates due to my kitchen being rebuilt I telephoned the order. Mark was very helpful. As I wanted delivery a couple of weeks ahead I was only charged a deposit with the balance collected when goods were shipped. I was given the number of the delivery driver Geoff and was able to discuss delivery dates with them, then phoned a couple of days before to confirm time slot. Courteous and helpful staff throughout and very good value....
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★★★★★
Written on: 10/03/2012
“Larder Fridge purchase”
Visit www.appliancecity.co.ukI recently purchased a larder fridge with this company and was delighted with the service I rceived. The Fridge was very competitively priced and receipt of goods was excellent with a friendly and most helpful delivery man. I would certainly recommend this company for both value and service....
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★★★★★
Written on: 07/03/2012
“Fantastic service from start to finish.”
Visit www.appliancecity.co.ukWe ordered a fridge and used the express delivery service which coincided with our kitchen refurb. The fridge was delivered in pristine condition and the delivery service was great. I will definately be ordering further goods from you and would have no hesitation in recommending you to others. ...
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★★★★★
Written on: 04/03/2012
“SAMSUNG FRIDGE/FREEZER AND THE TALE OF THE SHELF(VES)”
Visit www.appliancecity.co.ukPeople are usually quick to complain but less proactive in registering praise when it is due. This is the first appliance we have purchased where, if there had been a survey page to complete, every one of the "boxes" would have received maximum points. As there is no survey, I'd better relate the list of achievements. The ordering process. The website was clear, precise and accurate, even to the pictorial representation of Graphite. Some suppliers/manufacturers have pictures that leave much to be...
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★★★★★
Written on: 04/03/2012
“Customer Service at its Best”
Visit www.appliancecity.co.ukI chose a Gorenje fridge freezer as an urgent replacement. I called appliance city direct to check item was in stock and it was. 48 hours later, a 2 man delivery team arrived as agreed as part of the sale. Pleased with the entire service from start to finish....
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Showing 11 - 20 of 125 Reviews
★★★★★
Written on: 20/02/2012
“LG WASHING MACHINE PURCHASE”
Visit www.appliancecity.co.ukWe had a problem with our existing washing machine and wanted to replace it with another LG model. The unit we purchased was £899.00 in Currys and although it was in stock at one of their warehouses it would take 3 to 4 days to get it ?? The exact model was available from stock at Appliance City and although we paid an extra £40 for next day delivery it worked out still much cheaper. The machine arrived at 7.45am the next morning, difficult to see how you can improve on that...
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★★★★★
Written on: 11/02/2012
“Wine chiller just the job!”
Visit www.appliancecity.co.ukBooked e wine chiller online after speaking to appliance centre over phone and the product was delivered into the house and all packaging removed and the chiller was perfect Enjoying the contents...
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★★★★★
Written on: 10/02/2012
“Stunning from start to finish”
Visit www.appliancecity.co.ukSales Great not pushy and very knowledgable and also friendly with the ability to negotiate. delivery fantastic every other company in the world should follow what apliance city does. right first time every time. never every go to curys ever again only to check out the size then back to apliance city to order the goods. well done guys...
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★★★★★
Written on: 04/02/2012
“Excellent product, experience and company!”
Visit www.appliancecity.co.ukCan I just say what a pleasure it was dealing with the guys at appliance city. Washing machine received, installed and working in less than 24 hours of placing my order and they were by far the cheapest out there. Excellent service and will definitely be recommending them to my friends and family. A very happy customer, Michael...
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★★★★☆
Written on: 03/02/2012
“Honest and reliable ”
Visit www.appliancecity.co.ukOrdered a Panasonic Fridge freezer in October, was given a good price and expected del in Dec. Was a bit of misunderstanding re del and was told could not del as there was backlog of orders with Panasonic. Sceptical as ever did not believe what I was being told so checked with Panasonic themselves and also with John Lewis who also sold this item. They were telling the truth. In Jan chased up the order and was told I was second on the waiting list and a week later got a phone call to say they could...
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★★★★★
Written on: 03/02/2012
“Would definately Recommend :)”
Visit www.appliancecity.co.ukI ordered my range cooker from Appliance City as they were the cheapest on the internet.My order was dealt with efficiently and the delivery was quick,I was given a 2 hour delivery slot and the driver called me when he was 30 minutes away.I had a problem in that the cooker I ordered was too big for the gap left by the kitchen designer in my new kitchen units which wasn't noticed until the kitchen fitter had already fitted them.So I had a hole 10cm too small for my new range cooker!!I called Appliance...
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★★★★★
Written on: 24/01/2012
“Eccellent service & price”
Visit www.appliancecity.co.ukOrdered integrated dishwasher & fidge bith CDA delighted with product & service 1 week after order delivery was promised for A.M. delivered at 11.00am items were installed & working in the afternoon 2 years parts & labour warranty very pleased would have no hesitation using again....
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★★★★★
Written on: 15/01/2012
“Washing Machine”
Visit www.appliancecity.co.ukNeeded machine urgently after christmas and phoned Appliance City to check delivery details , they were great , Salesgent knew all I wanted to know being very helpful over phone and delivery took place before expected date. Would defiantly use again as very honest & not pushy in any way. J C Plymouth...
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★★★★★
Written on: 14/01/2012
“First class customer care”
Visit www.appliancecity.co.ukEasily the best price found with clear unequivocal conditions such as delivery & removal of old cooker. Excellent communication especially when delivery from manufacturer delayed - but Appliance City made it to me within the original timescale anyway! The delivery driver was fantastic & could not have been more helpful & pleasant. The cooker was faultless & undamaged but my rights & obligations were clearly explained. I would have no hesitation in using them again or recommending them to friends....
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★★★★★
Written on: 27/12/2011
“Can't fault them”
Visit www.appliancecity.co.ukOrder process Telephoned just after 9am on Monday morning. Spoke to a very helpful English speaking guy, in England. Placed the order, and was offered next day delivery, or delivery in a couple of days with collection of my old washer. Invoice and delivery information was sent by email straight away. Delivery Day before the delivery the courier phoned to give me a two hour delivery slot. Got the washer on time, and in top condition. Price The price of the washer was the cheapest on-line when compared...
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Showing 21 - 30 of 125 Reviews
★★★★★
Written on: 21/12/2011
“A good experience. An efficient company.”
Visit www.appliancecity.co.ukWe wanted to buy a good range cooker and selected a Which? Best Buy. The cheapest deal we could find was Appliance City (AC). I checked them out using a couple of review sites. Their press was generally good but not totally so - some people had not had a good experience. Nevertheless we went ahead. Any anxieties we might have had, soon disappeared. AC were friendly, efficient and helpful. We were taking delivery at our new house. Because of delays in the conveyancing etc. our removal date was put...
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★★★★★
Written on: 06/12/2011
“A great deal with excellent customer service”
Visit www.appliancecity.co.ukThe prices on Appliance City compared to Currys (for example) were astounding. I used the multi-buy option and received a personal quote promptly the following morning with a further discount. Having never placed an order of this size from an 'internet shop' I was nervous about the level of customer service I would receive. Fortunately, queries via emails and personal calls to the sales department were dealt with very promptly and courteously and this gave me confidence to place the order. I received...
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★★★☆☆
Written on: 01/12/2011
“Superb product utterly spoiled by disgustingly rude...”
Visit www.appliancecity.co.ukIt was great to find this beautiful red fridge-freezer online. You can't get 'em in the shops, and Appliance City's brilliant website showed us exactly what to expect. Unfortunately when first notified for delivery the delivery man phoned to say it was black, not red. However, a red one was forthcoming after a few days - a very minor irritation soon sorted. BUT when the delivery man came - WOW! He was SO RUDE!! We have an easy back entrance he could have easily got to with his van, but parked on...
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★★★★★
Written on: 13/11/2011
“10/10!”
Visit www.appliancecity.co.ukNot only were they selling the product we purchased the cheapest but the customer service was superb and delivery 10/10. Cannot fault and cannot recommend highly enough. ...
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★★★★★
Written on: 12/11/2011
“great service and cost”
Visit www.appliancecity.co.ukI ordered the american fridge freezer after looking at lots of internet sites and found this was the best price at appliance city. I was contacted regarding the deliverg date which fitted in with what I already had planned. I had a call from the delivery driver to say they would be with me within the hour and they were. They then assessed the best way into the property and offloaded my delivery. The two delivery men then unpacked the fridge and lifted it into my kitchen. One delivery man took the...
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★★★★★
Written on: 11/11/2011
“Restores Faith With Online Ordering”
Visit www.appliancecity.co.ukAfter shopping around for the cheapest I was a little cautious as I had not used this company before. The lady who took my call was very polite and helpful. I asked about delivery times and she said she would mark it urgent and I would receive a call within 48 hours from someone to schedule a delivery. I was called the very next day and 24 hours after that the machine arrived in the exact time slot given. from start to finish this has been a perfect online shopping experience, I did not have to...
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★★★★★
Written on: 29/10/2011
“Great service”
Visit www.appliancecity.co.ukOrder a new dishwasher on Thursday - it was allocated a delivery slot for the day after (I was told it would be between 11 and 3.) It arrived at 11.00am, the driver was very helpful and unpacked the appliance and took away the packaging too. Best service I've ever received from an online appliance retailer Excellent stuff!...
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★★★★★
Written on: 28/10/2011
“Well done Appliance City”
Visit www.appliancecity.co.ukDelivered on the day stated and called 1 hour before arrival. I found a few small scratches on the door of my newly delivered american fridge freezer and did as instructed on the delivery note. Thought it would be a nightmare but it was all handled quickly and efficiently. Thank you for sorting this out for me, excellent service very pleased all your staff have been helpful from placing the order to delivery people and customer care. ...
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★★★★★
Written on: 28/10/2011
“Fantastic service.”
Visit www.appliancecity.co.ukI never write reviews, but in this case I have to say, I was very impressed with the quality of the goods, the cost was the cheapest anywhere but top marks go the delivery guy Lee, I was told delivery would be between 12-3pm bang on 12 noon the driver arrived. He was polite, friendly had a lovely smile and went out of his way to make sure I was happy with the produce, he dropped it in the place I wanted and even moved a few things that were in his way. I would recommend Appliance City to anyone.These...
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★★★★★
Written on: 27/10/2011
“Great customer service.”
Visit www.appliancecity.co.ukIts always a worry when buying large purchases from a company you don't know, but after reading reviews decided to purchase a range cooker, cooker hood and fridge-freezer. Phoned to get advice and Mark (if I remember his name correctly) was extremely helpful. Also helped to choose alternatives when the original cooker hood I had chosen was no longer available. We were given regular email updates about the order from Claire, which was very reassuring and the delivery arrived as promised. The delivery...
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Showing 31 - 40 of 125 Reviews
★★★★★
Written on: 24/10/2011
“Excellent Service”
Visit www.appliancecity.co.ukFantastic service from the order process to the delivery man....
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★★☆☆☆
Written on: 18/10/2011
“Terrible after service”
Visit www.appliancecity.co.ukI purchased a Samsung American fridge/freezer in June 2011. Immediately after the item was installed I noticed a dent in the freezer door. I rang Appliance City the same day to report the fault and was told that they would refer the problem to an accredited Samsung fitter who would source a new door and fit it. After 4 months of emails and phone calls to Appliance City and the fitter, I have still not received my new door! I agree with a previous reviewer, Appliance City appear disinterested in...
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★★★★★
Written on: 04/10/2011
“Excellent Company”
Visit www.appliancecity.co.ukI emailed Appliance City regarding a multi-buy and they were excellent getting back to me very quickly. I was happy with the price and rang them to discuss delivery. While on the phone they checked with Rangemaster to ensure they could get my goods and were prepared to deliver when I wanted the goods to fit in with my new kitchen being fitted. They also took a deposit, not expecting me to pay all up front. Appliance City rang me the week prior to delivery to double check the delivery date and at...
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★★★★★
Written on: 19/09/2011
“Quick Efficient Courteous”
Visit www.appliancecity.co.ukOrdered a washing machine on Thursday. Got a call on Friday morning asking if they could deliver on Monday morning. Got a call on Monday morning to let me know that they would be there in half an hour...they arrived 30 minutes later, carefully unloading the machine, taking care not to damage my floors/walls without me asking, unpackagad the machine, took away the packaging and old washing machine, all in less than 10 minutes. Excellent, friendly service. Would highly recommend!...
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★★★★★
Written on: 01/09/2011
“First Class Service”
Visit www.appliancecity.co.ukFirst class service all the way from time order taken till cooker delivered. On time nd very efficient....
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★★★★★
Written on: 12/08/2011
“Superb customer services excellent web site”
Visit www.appliancecity.co.uksuperb site and a lot cheaper than other places. Was informed every step of way. Goods very well packaged and delivery men on time . Changed our fridge freezer to different model half way through as some delay on original one. Changed model very easily and saved ourself £280!!!! Highly recommend as superb customer services....
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★★★★★
Written on: 12/08/2011
“My beautiful Smeg Fab30”
Visit www.appliancecity.co.ukI only can say, a big thanks for such a fantastic service. After been in "Curry's" trying to buy the fridge, I was told by the salesman to "go home and think about it".I thought that they had a shop and want to sell goods...how strange!!! Their loss, as I came home and got on the net to research and buy the fridge. It couldn't have been so simple...on the phone. The gentleman very courtesious, and very informative, bought the frige/freezer in 5 minutes. He told me the sequence of movements,( they...
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★★★★★
Written on: 29/06/2011
“Appliance city”
Visit www.appliancecity.co.ukGood website easy to use. Rang up to get a quote on multiple purchases. Staff friendly and helpful. At the time my order was ready I was not quite ready for delivery. The company held the items until I was in a position to have them and i was contacted regularly with updates. Was astonished by the efficiency of the delivery drivers from smeg that I actually rang the company and told them. I am used to half hearted delivery drivers but these guys went out of their way. Thank you One thing I did do...
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★★★★★
Written on: 16/06/2011
“Going the Extra Mile!”
Visit www.appliancecity.co.ukWe have read the rave reviews from customers who have purchased items from Appliance City and we agree with them all. We too have enjoyed excellent service from very friendly, knowledgeable and helpful sales staff who made us feel welcome and valued as customers. The company drivers made sure the goods were carefully delivered to the kitchen and they took time to help when access posed a slight problem. Everyone was prepared to go the extra mile to make sure we had professional service with goods...
Read full reviewGuest's response to PeteandJennie's Review
Written on: 28/06/2011
I agree with this review,good service,good price on products,even made the wife happy.
★★★★★
Written on: 23/05/2011
“I found the sales team were professional and had a...”
Visit www.appliancecity.co.ukI found the sales team were professional and had a good understanding of the products. They advised me in some areas which was a great help. The after sales team were polite and relpaced a small damaged item without question. I am very pleased with my decision to buy from Appliance City and would not hesitate in recommending to others....
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Showing 41 - 50 of 125 Reviews
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