Suntransfers.com www.suntransfers.com

Suntransfers.com www.suntransfers.com
★★★★★
4.8
96.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

“AVOID AT ALL COSTS. ”

★☆☆☆☆

written by Anabel242 on 04/03/2024

Just over two weeks ago I had a return trip booked with Sun transfers to and from Tenerife South airport. I am originally from the UK however now live in Puerto de la Cruz and was visiting home for the first time since the move. I arrived at the pick-up point, as advised 15 minutes before and subsequently waited there till 40 MINUTES AFTER with no sign of a coach nor driver. It is an open, one way street so there is no way I could have missed it. During the 55 minutes I waited at the pick up point, I contacted the customer service chat on whatsapp as well as called them several times. Once I got through to an advisor, the lady said she couldn't get through to the company and that I should take a taxi and keep the receipts to be reimbursed, ensuring I don't miss my flight. I was apprehensive of this as I know the taxi's cost over 100 euros to reach Tenerife south but I was left with no choice and therefore took the chance. As soon as I arrived at the airport and checked in, I submitted the receipts via email to Sun transfer as advised, including screenshots of the advisors instructions as justification. Over two weeks later I received a response and to no surprise the company were trying to get out of it by saying their driver was at the location and that I should have called within 10 minutes of them being late. HOWEVER, in their terms and conditions it states that the driver would call the number allocated if I wasn't their. Luckily enough I live in Puerto de la cruz and am friendly with local vendors, so am currently obtaining CCTV footage to counteract this argument. However this shouldn't be the case. No solo female or anyone, especially on their own, should not be objected to the stress endured from what is meant to be a professional transfer company. Not only for being ABESNT but also ADVISING to take a TAXI which they would later REFUSE to REIMBURSE by LYING that they were at the location STATED. There are many other ways (which I will be taking in future) to get to and from the airports in Tenerife, including local buses that are cheaper and ACTUALLY SHOW UP. Please don't make the same mistake I did, I am a student who's now lost 130 euros, all because a company won't accept responsibility for their ill actions.

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“Máximum disappointment”

★☆☆☆☆

written by Pedrocnc on 15/01/2024

There was no one waiting at the agreed place. They called me in poorly spoken English, saying that it would take a while to arrive and that I should go outside to wait, with the temperature at zero degrees. After several calls and waiting on the street for more than half an hour, he picked us up. He arrived half an hour late and we have lost time on our trip, in addition to the inconvenience of waiting on the street. Very dissatisfied with the service, I will not use it again and much less recommend it to anyone. Find another transportation agency.

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“NOT Recommended”

★☆☆☆☆

written by aldev on 27/12/2023

I would not recommend this company. While they may have successfully executed many orders in the past, reliability and consistency are crucial in today's world. No one wants to risk being stranded in a foreign country without guidance. Unfortunately, our experience mirrored these concerns. Despite previous negative reviews indicating a pattern, the company failed to pick us up and remained uncommunicative for nearly two weeks. Company did not even issue an apology, not to mention a refund… After being stuck in a foreign airport with no knowledge of the language, with no cell phone service or Wi-Fi we ended up hiring a local taxi. Their unreliability and lack of assistance are concerning. Moreover, charging us for a service they didn't provide feels like a form of snatch.

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“Do not be tempted with tour offers by their drivers ”

★☆☆☆☆

written by Berni.76 on 05/11/2023

I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket.

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“False information ”

★☆☆☆☆

written by Dissguss on 12/10/2023

Regular visitor to majorca (( sun transfers to me a driver would meet me in airport welcoming area" with name etc meet and greet?? Spent over 30 minutes looking for him??? By chance a guy said go to area 7 transunion transfers desk " it turns out that sun transfer are using transunion same desks " with no signs etc" leaving customers walking round in circles trying to find there transfers??? When they receive a booking they should tell customers to go to Transunion Desk???? Simple ((( Disgusting service!!! taxi driver uk

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“Excellent Transfer Service”

★★★★★

written by Quinn233 on 13/09/2023

Transfer from Palma airport to Camp de Mar and return journey one week later. Excellent customer service from our driver. Courteous, friendly and helpful. We had the same driver back to Palma airport when he even went and placed our luggage on a trolley. Both transfers on time, in fact the driver was early for the return journey. Lovely car and driver exceptionally careful making sure seat belts were on before he started the journeys. Would not hesitate to recommend Sun Transfers and would not consider anyone else.

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“Book a 13 seat mini-coach, get an 8 seat van”

★☆☆☆☆

written by shaunster1812 on 21/08/2023

We booked a 13 seat mini-coach for a 50 minute return transfer from Faro. We received an 8 seat van. The suppliers solution was that we needed to place our luggage in footwells or on our laps. My recommendation is that you add passenger numbers to ensure this matches the size of the vehicle booked, otherwise they will try to downgrade your vehicle to a size they think they can get away with. Nice work for them, you pay a significant premium for a larger vehicle, they supply whatever they like. 9 days after the first leg, Sun Transfers are still ‘investigating’.

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“Never turned up for prepaid return journey.”

★☆☆☆☆

written by McFaddenkg224 on 14/08/2023

Never turned up for our prepaid return pickup !! Called office after 10 minutes. They took 20 mins to call back and promised driver arrives in 9 minutes. He never came Had to book another cab, FIFTY mins later. Woke kids up early for 7.20 departure. They could’ve had a longer sleep. To have to leave 50 minutes later than planned for our return flight home…. Very stressful. Unnecessarily Would NEVER recommend or use again ourselves. 4 out of 5 good ratings is too low to depend on your family not being that 1, like mine.

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“Driver came 30 min late”

★☆☆☆☆

written by Cobbtt6 on 12/08/2023

We have filled our flight details from GVA to Antalya and the driver was waiting in the wrong terminal ? This is not acceptable and not professional especially in summer with a hot weather. Still dont know if filling flight details is useful for the driver.

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“Appalling service - avoid”

★☆☆☆☆

written by Sherwoodzo337 on 01/08/2023

I booked a transfer from Alicante Airport on 14th July 2023. No sign of them on arrival, waited 20 mins and asked at customer support desk. They kindly helped us to contact the company and we were told to go to a different location where we would be collected shortly. Waited another 20 mins, phoned again and was told they were on their way and she would call me back straight away after checking their exact location. No return phonecall so I phoned again. Same thing happened 3 times. Eventually I got speaking to a helpful lady who stayed on the line until the driver appeared - an hour and 38 minutes after the scheduled time. His excuse was busy traffic. The lady we were renting the apartment from had tracked our flight time and was waiting an hour and a half for us to arrive. I sent an email complaining and received a reply saying it would be dealt with within 20 working days. I requested compensation as I paid 111.30 for the transfer. I received an email yesterday offering 21.66 of a refund! I rejected the offer but received another email today saying they considered this amount to be appropriate and fair and they would not be revisiting my case. I honestly can't understand the good reviews this company receive. Avoid at all costs.

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“Cancellation fee”

★☆☆☆☆

written by Fuller206 on 09/07/2023

Booked and cancelled weeks in advance. They returned 6 dollars less claiming to be a conversion fee. Be careful.

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“No Show”

★☆☆☆☆

written by on 05/07/2023

I booked a return transfer from Girona Barcelona Airport. Supposed to meet us in the arrival hall , no sign of them , after 20 mins asked the lady in the arrivals hall , who worked for the Airport and she said , we have so much complaints from this company . I phoned them , they said they would find out and call me back in 5 mins, no one phone call back, after another 30 mins. Call again , same thing that they would call back, No One called back after another 20 mins . At this time there was no one left at the airport. I call back again , same thing , she said that she would definitely call back in 5 mins . In the meantime a taxi pulled up ( this was 1.40 mins after we arrived in the hall. we all grabbed the taxi. When we were in the taxi she did call back and said (20 mins later ) taxi on the way. I explained that we were canceling the transfers and she said she would arrange a full refund. What a nightmare getting my refund back , it was if we had done something wrong not them. I honestly can't understand the good reviews this company receive.

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“Truly appalling service”

★☆☆☆☆

written by karenad on 23/06/2023

Do not use this service in the Algarve. We experienced truly shocking service. We'd paid in advance, checked the night before, and we're out in front of our apartment 10 minutes early. 20 minutes past the pick-up time, we rang and were told by the rep they'd call back. 20 minutes after that, with still no call back, we finally got through to be told there as a problem, and we should 'get a taxi'. The rep then tried to tell us the driver had been there on time, an outright lie she later took back under protest, admitting she'd never spoken to the driver. 25 mins later we finally found a local taxi firm who could help, and very shaken by the appalling treatment we'd be subject to, only just made our flight home by minutes. These people are not to be trusted with something as important as getting you to your flight on time.

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“Bad service ”

★☆☆☆☆

written by dijuli on 11/06/2023

booked a prepaid taxi from them to take four passengers to Donostia San Sebastian from Bilbao . Got the flight timings wrong and called me from the airport in Bilbao to inform me that the driver was waiting for us . I had not even boarded the flight from Gatwick Airport . Twenty minutes later they called to say they couldn't pick us up and we would have to make alternate arrangements . Very , very irresponsible . Wouldn't recommend booking with them again . Bad customer service .They had the cheek to deduct 20 pounds from the refund even though it was clearly fault .

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“AVOID... Horrendous company!!!”

★☆☆☆☆

written by McCartneyap185 on 03/06/2023

Horrendous company for both service & customer service. Was contacted 12 hours before our flight from Barcelona to inform us that unfortunately that had to cancel our pre-arranged and fully paid for return transfer to Barcelona from Roda De Bera. When contacted the first customer service agent hung up the phone and the second agent suggested we just book 2 taxi's, at 11.30 at night!!! when I'm due to leave at 7.30 in the morning! Currently sitting here stranded and wondering if I will catch my flight in the morning! AVOID AT ALL COSTS! And as for their positive reviews.....they probably write them themselves!

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“Appalling service ”

★☆☆☆☆

written by AdisonLawson on 29/05/2023

Absolutely appalling service. We nearly missed the flight as they didn't come to pick us up and had to take taxi, even though we were waiting at the hotel as instructed way before the scheduled time and when wrote a complaint they took over 1 month to respond! Even the uber driver mentioned that they do this all the time and people miss their flights. No refund or anything and they say they pride in good customer service. At all costs avoid!

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“Terrible cars, worse customer service”

★☆☆☆☆

written by hmjohnson on 18/05/2023

I paid for a luxury vehicle and they sent a broken down cargo van. It was unsafe, filthy, and extremely uncomfortable. The company admitted their mistake in writing (I had time-stamped pictures of the vehicle) but they refused to do anything about their mistake. I explained that I paid for a premium ride but didn't care. Their customer service agent was extremely rude. Based on their total lack of customer service, I suspect their "great reviews" are generated by a bot and not real people.

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“Almost missed our plane. Nobody picked us up... twice!”

★☆☆☆☆

written by Ljuba72 on 01/05/2023

We used Suntrasfers last month for our transfer from and to Lanzarote airport. Both trips were horrible! Nobody showed up on BOTH occasions. We had to wait 40 minutes at the airport, even if our flight was on time, and call the client assistance. The driver was clearly very angry and drove in a crazy way. On our way back I sent Suntrasfers a reminder, just to make sure not to repeat the same experience. They assured me that everything was correctly planned, but also this time nobody showed up! I had to make EIGHT calls to the client service, they invented many stories and after ONE hour told us to call a taxi! We almost missed our plane. Even if they asked us to keep the taxi receipt, they refused to refund it afterwards. Please note that Suntransfers' fee was twice the cost of the taxi. Worst experience ever in many many years of private transfer use!

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“Did not turn up”

★☆☆☆☆

written by Vaughnri334 on 30/03/2023

40 minutes late to collect us from airport Did not turn up at all on the return leg Had ti pay again for a taxi to avoid missing flight Tried to phone no answer Dreadful company avoid

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“AVOID!! DO NOT BOOK WITH THEM”

★☆☆☆☆

written by Hooper1984 on 17/02/2023

I arrived at San Fran airport yesterday where our flight was delayed and we had to walk a while to get to the baggage claim but our driver never showed at arrivals. We called the customer support team 4 times and they couldn’t contact the company??? I don’t know how they can’t contact a car transfer company within 20 mins of me being on the phone, since it’s their main service?? I asked about a refund for the trip and they said they couldn’t guarantee one. Now I’ve just paid them a lot for a return transfer AND I have to pay for an expensive taxi!! I followed up with support (lots of generic replies) and they’re giving the company 20 days to respond to my complaint but I’ve asked what information I can give before I leave san Francisco and they are not being transparent. Worst start to a trip. Save yourself the hassle and book with hoppa or ANYONE else!! Nightmare

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Asked by Isabel47 on 25th September 2015 Report this content
Does anyone know how much it will be for a transfer for 2 persons from Heathrow Airport to Farnham?

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Answers (4)
Report this content Mswoody50 Written on: 25/09/2015
If you google their site you can find out how much it will cost without making a booking. I used Sun Transfer in Ireland and France. They were excellent and offered great service. This was in Jube/July 2015
Report this content zigdog Written on: 25/09/2015
The site does not show Farnham but I notice Guildford is just over £43. I have used many times and excellent service.. Try phoning for a quote for a specific quote.
Report this content JALJSAL Written on: 25/09/2015
Sorry I cannot answer this specific question, but this company was really helpful so an e-mail, or a telephone call to them should get you an answer. 
Report this content martix Written on: 04/08/2017
Does the driver speak English in Spain?
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Asked by Mcm0707 on 27th August 2014 Report this content
I'm booking a car for 4 but only 2 passengers. Will I be able to bring 2 large and 2 carry on size bags at no additional fee?

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Answers (29)
Report this content mo.abdo1 Written on: 27/08/2014
Yes as they are usually mid sized cars that they use. The first time was an Peugeot 308 the other time was a larger car. There was also 2 of us with 2 large suitcases and 2 carry on bags
Report this content WarwickGreekIslandGuides Written on: 27/08/2014
Hi If you book a taxi, then you should be able to get at least two large suitcases in the boot, plus maybe the hand luggage. Any other items can go in the inside of the taxi. You normally pay for the taxi, irrespective of the number of passengers (they usually take a max of 4. For two couples, plus all the luggage, a small minibus is the answer, and should be cheaper than two taxis. I know some taxis charge extra for luggage. Not aware this is the case with this taxi service. I always pay a five Euro tip; buys them a cheap lunch! Best wishes KMWarwick.
Report this content MUZ72 Written on: 27/08/2014
Yes, it was a big car we had too, sure it will be fine. We had 2 large cases in boot too and carry holdalls too and there was 3 of us.
Report this content KANDE55 Written on: 27/08/2014
We used Suntransfers last year and the year before, had two different cars and like yourselves there were only two of us. on both occasions we had the large suitcases put in the boot along with a carry on size bag and took our hand luggage into the car with us. no bother or complaint at all
Report this content pawan2205 Written on: 27/08/2014
Better check with the customer services, they are helpful.
Report this content BrianKP Written on: 27/08/2014
Yes, a good size saloon is provided and there should be no problem accommodating passengers and your luggage.
Report this content spanishcountry Written on: 27/08/2014
Yes, we were two passengers with two suitcases and two flight bags and only paid the amount quoted at the time of booking.
Report this content johnfran Written on: 27/08/2014
We always book for two people, apart from one time we have always been picked up by a driver with a people carrier. on the one time it was a large saloon with a trailer for luggage (mainland Spain). Never had problems drivers always very helpful. If your worried call the helpline (uk).
Report this content DENNISMORGAN Written on: 27/08/2014
YES I'M PRETTY SURE THERE WILL BE AMPLE ROOM BUT I SUGGEST YOU GIVE THEM A CALL JUST TO CONFIRM THEIR STAFF ARE VERY FRIENDLY AND HELPFUL , I HOPE THIS IS HELPED YOU DENNIS
Report this content DABX Written on: 27/08/2014
I would be surprised if you can't. We were a party of ten in a minibus and we all had a suitcase plus cabin bags. If you want to be sure, give them a call. Their customer service guys are very helpful.
Report this content LaineP Written on: 27/08/2014
Yes. I have used this service with my husband many times and both of us have large suitcases and hand luggage.
Report this content Milocat2 Written on: 27/08/2014
Hi, even though there are only two of you the car would still take 4 cases. As it would carry up to 4 people. Hope this helps.
Report this content mommio1935 Written on: 27/08/2014
I would ring them direct as you may be able to get a better price. We had 5 traveling with large suitcases and hand luggage. It was a minivan but had loads of space. If you tell them what you are carrying they will know what is best for your traansfer. They are very helpful.
Report this content valleypieman Written on: 27/08/2014
Having uses Suntransfers a number of times I would say 'yes' when answering your question. The last couple of times we used them [Mallorca and Turkey] we had 4 suitcases and 4 hand luggage all came in the cost of quotation. The vehicle in Mallorca had plenty of room whereas the Turkey vehicle was a bit tight[I did conveyed my thoughts on this transfer vehicle to Suntransfers].I have always found Suntransfer staff very helpful.
Report this content RUTHAL Written on: 27/08/2014
Yes you can have one case each plus hand luggage
Report this content JLHam Written on: 27/08/2014
we've used sun transfers several times now. Each time we've been picked up by either a mini-bus or large car (just for the two of us). We always have 2 large suitcases and 2 carry on bags and space has never been a problem.
Report this content Guest1955 Written on: 27/08/2014
We have always booked a car for 4 when there are only 3 of us and various amounts of luggage and there has never been a problem at all or any additional costs
Report this content Mightymagpie99 Written on: 27/08/2014
Won't be a problem. I regularly use Suntransfers for holidays involving my wife & I only & cars have always been more than ample. On some occasions we have had a minibus all to ourselves !
Report this content kerimar Written on: 27/08/2014
Travelling as a couple we've never had a problem with space for our luggage. We take 2 large wheeled holdalls and 2 mid size hand luggage. Our transport has varied from a large hatchback, to a people carrier, to a mini bus all to ourselves!Cannot fault Suntransfers - always nice, clean comfortable vehicles with helpful and friendly drivers. Would highly recommend.
Report this content GNWS49 Written on: 27/08/2014
Hi,We had a mini bus for six passengers and there was plenty of room for all the luggage.This is all a part of the fee. No extra cost for the luggage.
Report this content pmcc63 Written on: 27/08/2014
Suntransfers use quite large cars and often airport taxi style saloon cars with big boots so it shouldn't be any problem - the 2 of us usually travel with 2 hold suitcases and 2 hand luggage bags no problem, they are a really decent company so if you are still unsure you could always call them on their country website no and ask in advance. Hope this helps.
Report this content hazelz Written on: 28/08/2014
Yes, you certainly can bring 2 cases and 2 carry on bags at no additional cost. They do a brilliant service as well. There were six of us, so we had the bigger car, but we had six large suitcases and six holdalls, it wasn't a problem.
Report this content MelanieBriggs Written on: 28/08/2014
We booked a car for 4 and there were three of us - three hold luggage big bags and two carry-on and it was fine. They've even crammed in a buggy too for us before so no worries.
Report this content Mickeyjazz Written on: 28/08/2014
Yes you can do this no problem at all. We have had exactly the same amount of luggage as you. Sun Transfers give excellent service. We have used them twice and will be using them again.
Report this content JALJSAL Written on: 28/08/2014
We did exactly the same as this and had no problem at Barcelona and at Venice. 
Report this content Jeff1951 Written on: 28/08/2014
I had a similar problem when booking a transfer for 6 people with cases and golf clubs. I rang the Suntransfers helpline prior to making the booking. They were very helpful and clearly directed me to the correct size vehicle to order. It also worked out to be the cheapest option available. I strongly advise you to ring before you make your booking
Report this content Pererin Written on: 28/08/2014
I don't think there would be a problem. We had 2 large suitcases & 2 cabin bags & on both occasions the car was a comfortable saloon with plenty of space. However I would ring customer services to check - they are English speaking & most helpful.
Report this content MarkSwales Written on: 29/08/2014
I would have thought you would be fine. They charge per car as opposed to what luggage you have. We found the service to be excellent
Report this content papasmurf157 Written on: 31/08/2014
We were in gthe same position as you - 2 people but 2 bags each. Car that picked us up was VW Toureg 4x4 so we got all the luggage in and could still have held a dance in the back! we got excellent service.
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Asked by w9eve on 6th January 2014 Report this content
I would like to book a transfer from Faro airport, Portugal to Albufeira. Can I check whether there are any additional charges as I have read some reviews that motorway toll charges are an additional cost on top of the transfer cost?

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Answers (1)
Report this content mommio1935 Written on: 27/08/2014
We did the same transfer, but did go with other people being dropped at different hotels on the way. Not heard about any toll charges in Portugal
Asked by gogsy12 on 22nd December 2013 Report this content
Is there a charge for carrying fold down wheelchair in taxi in tenerife?

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Asked by joygelli on 10th December 2013 Report this content
I have read one review that said as the flight was late and they missed the driver they had to pay for another taxi? is that right?

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