Lawersbridge Boarding & Day Kennels Mauchline Reviews
Latest Reviews
★★★★★
“Happy healthy dogs”
Written on: 16/03/2013 by ShirleyDun (1 review written)
I have two old dogs who love to be at home and have previously came home from other kennels hoarse, stressed and unhappy. They love Lawersbridge and are not stressed or unhappy staying there. Crawford, the owner looks after them well and they get plenty of exercise. The kennels are very clean and the dogs, who board together, have lots of space as the kennels are very large. The dogs get out for walks and this is good. Heating is available at a small extra charge. Very reasonable rates... (read more)
★★★★★
“Excellent care at Lawersbridge”
Written on: 31/10/2012
Our two Great Danes have enjoyed their holidays in these kennels for over 4 years now. They jump out the car & never hesitate to go with Crawford the owner. The kennels are clean & tidy and the boys also get outside to play regularly. They get fed twice a day & these kennels keep them to their routine. One of our dogs has been on 16 pills a day and there has never been any trouble for these to be given to him. I would certainly recommend these kennels to all dog lovers. (read more)
★★★★★
“Very high standards”
Written on: 27/07/2012
Police dog handler for thirty years the standards at this boarding kennels are excellent great safety ,and care of dogs at all times.Highly recommended! (read more)
★★★★★
“Super Kennels where dogs are well looked after.”
Written on: 02/07/2012 by JohnTheJock (1 review written)
Lawersbridge dog boarding kennels in Crosshands, Ayrshire are an excellent place to leave your dog when you are off on your holiday's. The council kennels inspector uses Lawersbridge Kennels for his own dog and that is someone who visits every dog boarding kennels in East Ayrshire, so if it is good enough for his dog... The staff are very friendly and knowledgable and when you first arrive they ask about your dog's likes and dislikes, food, games, amount of exercise, etc. You can leave your... (read more)
★☆☆☆☆
“Health and safety issue for dogs prevent recomendation.”
Written on: 30/06/2012 by snooper (1 review written)
Sadly I find myself after many years of using this kennel issuing a recommendation that at present pet owners avoid this establishment. My dog was boarded there on 25/02/2012 to 27/02/2012.On collecting my dog I was asked whether he had a limp when he arrived at the kennels.Obviously he had not.No responsible dog owner would board their dog if it was not in good health. Two hours after collection the dog was at the local vet.He had injured himself during his stay at the kennel which has led... (read more)
Guest's Response to snooper's Review
Written on: 18/07/2012
I feel we must respond to this very misleading review. Our kennel business has been running for over six years now without any complaint of this nature. We have very many satisfied repeat customers. Mr.M.(name withheld) was one of these until the sad injury to his dog.
It is correct that the dog had a limp when he was collected and as dog owners ourselves, we are saddened this injury has turned out to be so serious.
However, it is simply untrue that we are not interested in this matter. We had no inkling that the limp had required any treatment until about three weeks after the dog was collected when Mr.M.(name withheld) contacted us requesting details of our insurance company. He explained that he wished to recover the vet fees for which he had not arranged any insurance personally. He was at pains during that discussion to explain that he was not holding us liable for the injury. We informed him of our insurer and counter-signed a claim form once he had completed it. We then heard no more about the matter and assumed the dog had recovered until the above review was brought to our attention on 3rd July 2012 - more than four months after the dog had been collected.
Mr.M.(name withheld) states that the severity of the injury indicates that it must have been witnessed by a member of staff. This proposition is illogical. There are thousands of severe accidents to people, animals and motor vehicles every year which are not witnessed. All the dogs in our care are fully enclosed twenty four hours a day but this does not mean a member of staff is watching each dog all the time. I do not know of any kennels where that level of service would be provided and the cost of such provision would be commercially unacceptable to any customer I can think of! It is also worth pointing out that supervision itself would not have prevented the injury - it would merely have established how the injury took place.
The "integrity" of our insurance policy does not need verification. It is arranged with a reputable insurer in standard terms for a business such as ours. Mr.M.(name withheld) seems to misunderstand the nature of that insurance. We are insured against negligence claims. As he has not been able to demonstrate any negligence on our part, the insurers are declining to pay him. He seems to feel that we should have some kind of "no-fault" cover for veterinary fees, although he does not have any such policy himself.
It is quite misleading for him to suggest that there are "health and safety issues". The kennels are inspected on a regular basis by East Ayrshire Council in the normal course of our business. Nobody, including Mr.M. (name withheld) himself, has ever identified to us any specific risk which requires to be addressed. I can assure anyone reading this review that if we knew of any "health and safety issue", appropriate repairs would already be under consideration.
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★★★★★
“Awesome Kennels - My Dogs Love It”
Written on: 04/04/2012 by Emilyfoster86 (1 review written)
I have 2 Labradors who I treat as my babies so as you can understand leaving them is a job I don't like doing!! I have used various kennels before and the dogs have come home unhappy until we found Lawersbridge. I was going on Holiday and flying from prestwick so thought putting the dogs into Lawersbridge would be handy. I was nervous as it would be the longest i'd ever left them before but I really had no need to worry. Firstly the gentleman offered to meet us at 6am to drop the dogs off... (read more)
★★★★★
“Hamish Loves Going On His Holidays To Lawersbridge...”
Written on: 11/12/2011 by urlassie (1 review written)
We have a Scottish terrier, Hamish, and he has been going to these kennels since he was a pup. At first he stayed for one night at their recommendation and then we built it up to a weeks stay. He is now 4yrs and gets excited when we mention the kennels or drive near them! Hamish has stayed at the kennels on a number of nights ranging from one night up to our two week break and at various times of the year. When we take him there he wags his tale and runs after the other dogs, if he didn't... (read more)
★★☆☆☆
“Dogs have no access to the outside, this can only...”
Written on: 22/02/2011 by spanisheyes (1 review written)
Dogs have no access to the outside, this can only happen when the staff take them. Individual dogs are put into a boring concrete yard. The only heating is from a heat bulb even in winter.Only one person around so I am not sure that dogs get very much individual time. Some of the dogs I saw had spilled their water and their bowls were empty, no fixed raised bowls which would eliminate this problem (read more)
★★★★★
“Jasper & Finlay my 2 siberian huskies are kenneled...”
Written on: 17/07/2010
Jasper & Finlay my 2 siberian huskies are kenneled here whenever I'm away. Crawford and his family treat the dogs as their own and always have a warm welcome when they get dropped off. They are looked after well and get walked every day (a lot of kennels wouldn't walk them due to their size & breed. I would highly recommend them. Amanda (read more)
★★★★★
“dog has stayed a number of times over the last few...”
Written on: 09/07/2010
dog has stayed a number of times over the last few years. he always goes in happy and welcomes owners as long lost friends. comes out healthy and well fed and staff very helpful. i have no qualms about leaving him in their care. (read more)
See next 10 reviews
Showing 1 - 10 of 15 Reviews
★★★★★
“very bright and cheery, plenty of areas for the dogs...”
Written on: 20/10/2009
very bright and cheery, plenty of areas for the dogs to enjoy. have used them plenty of times (read more)
★★★★★
“Lawersbridge Kennels are open, friendly and well...”
Written on: 15/04/2009 by MuckyMuttz (1 review written)
Lawersbridge Kennels are open, friendly and well looked after. Dogs well looked after and fine and healthy when we returned. Brilliant (read more)
★★★★★
“I thought the Lawersbridge Boarding and Day Kennels in...”
Written on: 22/02/2009 by kim ogilvy
I thought the Lawersbridge Boarding and Day Kennels in Mauchline were clean, and the staff very interested in my dogs likes and dis-likes. i was very worried about leaving them as it was the first time i have boarded them anywhere, but staff reassured me and welcomed the dogs. i would recommend to anyone looking for boarding kennels. I will definitely use them again. (read more)
★★★★★
“I can leave my dog in confidence that it will be...”
Written on: 06/04/2008 by jhwebsites (2 reviews written)
I can leave my dog in confidence that it will be treated well and cared for, large heated kennels and countryside walks. One of the very best dog boarding kennels on the planet.
Really friendly and caring and you know your dog will be well looked after.
(read more)
★★★★★
“Knowledgable staff who love dogs and will look after...”
Written on: 16/02/2008 by jhwebsites (2 reviews written)
Knowledgable staff who love dogs and will look after them well. I would highly reccommend Lawersbridge Kennels to every dog owner looking to board their pet. (read more)
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Snooper's Response to snooper's Review
Written on: 04/07/2012
Since this review was written the owners (name removed) have visited us to discuss this review.They were unaware of the on going saga and had not been updated by the NFU on what was happening.From our correspondence with the insurers we were led to believe that they had made further enquiries at the kennels.It appears that the NFU had made no further enquiries.They have stated that veterinary opinion is just that --an opinion.
I now have written evidence from the veterinary surgeon at Glasgow University Vet School who operated on the dog which should help all concerned.I appreciated (name removed) apology for not being in touch re the dog.He has also stated that we may never know the truth about what happened that day in the kennel.
They have undertaken action to try and resolve this situation which is appreciated.