written by on 23/04/2019
Bought 2 items spending nearly £500. Prices were competitive when checking other outlets although they do charge delivery. However this can be offset by using Topcashback so I saved myself £19 or did I? Boots Appliances have declined my cashback for 2 items bought on 2 different days, I have now lost trust in this company who clearly want you to choose them because they offer 'Cashback' but are trying to wriggle out of paying it. Needless to say unless cashback is awarded to me I'll shop elsewhere. Expect better from Boots.
written by Boonexh64 on 09/08/2015
Frustrated with number of times I needed to go backwards to go forwards! The good price & brand name of Boots meant I persevered, otherwise I would have bailed out & used another buying option.
Written on: 10/08/2015
Hi
I'm very sorry to read of the issues you experienced in placing your order online with us. This isn't the experience we want our customers to have at all.
If you can reply to this review with more details of the issues you experienced, I can certainly pass them on to our I.T Department so they can investigate this further.
If I can be of any further assistance, please feel free to get back in touch.
Thanks
Rob - Boots Kitchen Appliances
Written on: 10/08/2015
Hi
I'm very sorry to read of the issues you experienced in placing your order online with us. This isn't the experience we want our customers to have at all.
If you can reply to this review with more details of the issues you experienced, I can certainly pass them on to our I.T Department so they can investigate this further.
If I can be of any further assistance, please feel free to get back in touch.
Thanks
Rob - Boots Kitchen Appliances
written by akAlvarado22 on 07/01/2015
I haven't had the delivery or seen the product so this was an inappropriate time for a survey request
Written on: 07/01/2015
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I hope you found our website easy to use and that you managed to find the perfect appliance for you. If you could get in touch after your delivery and give us an update with how you found the delivery and your new appliance.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
written by on 22/09/2014
My husband ordered the product and gave his e-mail addresses but this was ignored and the e-mail confirmation was sent to me as I had ordered an item years previously and they had my details on the system. My husband tried several times to input his mobile number on the website but after following the instructions it kept saying instruction failed and this would be passed to the IT dept. My husband asked for the item to be delivered to the back door and our billing address was then incorrect on the invoice as boots had used the road at the back as our address after being told this was just the back door. The customer service assistant who took his order really did not listen to what he said. The delivery was very prompt and we were rung before hand to give us a 4 hour window as advised.
Written on: 23/09/2014
Dear Customer
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I am very sorry to read of the experience you had when placing your order with us. This certainly is not the experience we want our customers to have. I can appreciate the disappointment caused with the information you supplied not being inputted and submitted correctly.
If you can please reply to this review your order number, I would like to look into this further and ensure this information is passed to the relevant department.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
Written on: 25/09/2014
Order number BTS1077502
written by Dontwanton on 22/08/2014
Price competitive plus Boots reward points. Delivery promised between 11am and 3pm, but didn't arrive until after 5:30. There was no warranty card with the washing machine so can't easily register it with Samsung , and will therefore need to contact Boots customer service for advice.
Written on: 22/08/2014
Hi,
Thank you for your review.
I'm pleased that you found our prices competitive and with the added bonus of getting your Boots Advantage Points.
We do advise customers of an estimated delivery time slot and we always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so.
The majority of manufacturers no longer include a warranty card with their appliance as you can now register your appliance online or over the phone. If you would like any further assistance in registering your appliance, please don't hesitate to contact me.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
written by janetreed on 18/08/2014
The delivery was at 7.05 am. As we didn't have any prior warning, we were fast asleep. Luckily the driver got in touch with us on the landline. It would have been better if we had known the night before. 7.05 am is a bit unreasonable! I did not get my on line receipt and had to ask 3 times before it was sent. Otherwise all was good except I do not like being subjected to the long winded selling of an extended warranty and being told that I qualify for a special rate as I am a returning customer. I do not want it, particularly as we tried to get an answer to our previous problem with the dishwasher that (still) does not wash the dishes and even with the guarantee we were fobbed off until we had to give up.
Written on: 18/08/2014
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I am very sorry to read of the experience you had with the delivery of your appliance. We encountered an issue with the time slot text messages being sent to customers today, this is currently being investigated by our Logistics Team. Our deliveries can take place anytime between 7am and 7pm but our Driver Teams will endeavour to keep you updated. I apologise for any inconvenience caused.
I’m sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to customers. The Plan offers additional peace of mind when buying an appliance. We understand that this isn't for everyone and of course the decision to opt in is completely up to you. I shall pass your comments on to our Quality Team as we're constantly looking at ways to improve our customer’s journey.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
written by on 23/07/2014
I bought my dishwasher on-line and it was done without a hitch. Delivery was a few days later but in between time I receive a call (from a call centre) telling me that I needed to purchase after care to extend the guarantee to 5 years. Sounded reasonable when she said £4 per month - till I questioned as the product had a 1 year guarantee why was I paying for the first year (£48 in their pocket). The lady got really shirty and told me that the "guarantee" for the first year was only for parts and that I had to pay for a call out! What a load of rubbish. She then told me that I would not have an opportunity to lengthen the guarantee at any time in the future, so I had to do it now. No, I did not. I can almost guarantee now that in approx 10-11 months time someone will write to me offering this service - they always do. I do not like high pressure sales people and do not like to be threatened.
Written on: 23/07/2014
Dear Customer
Thank you for your review.
I'm really sorry that you felt threatened by our agent, I'm sure she didn't intend to come across this way.
You can take the Worry Free Plan out at a later stage, however it won't be the same cost as it now as it will increase, which is what the agent probably meant to say.
We do have Compliance guidelines in place and if the agents don't meet these then it is dealt with, as we would never want our customers to feel pressured or threatened in any way. We understand that it isn't for everyone and it's not a problem.
Please can you send me your order number using the contact details on our website and then I can make sure this is looked into.
I apologise for any disappointment this caused.
Kind Regards
Camille
Boots Kitchen Appliances
Written on: 24/07/2014
Hi I will attempt to do this now.
written by on 19/07/2014
Had the item of choice delivered the next day as promised. Excellent so far; however I felt disappointed by a call centre approach trying to sell me some sort of extended/replacement product "insurance" before it was even delivered. It's almost, we'll in fact it was, cold calling. Shame on you Boots.
Written on: 19/07/2014
Dear Customer
Thank you for your review.
I am pleased to learn that you are pleased with your delivery experience and feel that you got great value for money. We work very hard to provide the best possible blend of price, delivery options and customer service, so it’s great to know that we achieved this.
However, I’m sorry to learn that you were less than pleased with one of our call to you. We do like to check that customers orders have the appliances and services that they need as it’s quite a complex market with many subtle differences between appliances, such as freestanding, built-in and built-under appliances; you may be surprised how many mistakes are discovered on these calls and how much time and money can be saved for both us and our customers as a result of this action. We will also take the opportunity to make qualifying customers aware of our Worry Free Plan as it is a good service that helps many people, though we accept that it won’t be to everybody’s taste or needs. We’d never expect our agents to provide a “hard sell” though, so please contact us if this is what you thought happened as we need to ensure that all agents perform the way we train them to. You can contact us via the methods detailed on our website.
Kind regards
Stewart Morrison
Boots Kitchen Appliances
written by eamonhanlon on 16/07/2014
The product itself, a Seimans Dishwasher is superb, likewise the delivery service, those gentlemen were a pleasure to deal with. Taking the old unit away for recycling, again excellent. However, you offer a fitment service on line that is no longer available though this is not stated on the website, which is time consuming and frustrating. This needs to be sddresed as soon as possible.
Written on: 16/07/2014
Hi,
Thank you for your comments.
I'm really pleased to hear that overall you were happy with the service we provided and I do hope you are happy with your new appliance.
I'm sorry if there has been any confusion regarding installation. Unfortunately I do not have your order details to look into this matter further. However, if you could advise me of your order number, I'd be happy to look into this for you.
If we can be of any further assistance please contact us or by replying to the address on our website. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Michael - Customer Advisor
Boots Kitchen Appliances
written by Austiny412 on 26/06/2014
We bought this fridge-freezer because of very specific size restrictions in our kitchen. It took us ages to find one that would fit and then we found this Siemens. It looks great, there is heaps of room in the Fridge, however the freezer is a little small for a family of four . The main problem is that it is not a frost-free freezer. a little surprised and very disappointed that this is not standard in this day and age. The manual states it is "low frost" however we have only had it for 3 days and the build up of frost in the freezer is extremely disappointing, and I have only opened the freezer door maybe 3 times.
Written on: 26/06/2014
Hi,
Thanks for your review.
I hope that the appliance being low frost as opposed to frost free isn't too inconvenient.
There are still a number of appliances available which aren't frost free however the majority of new appliances do have this feature. Please feel free to contact us or the manufacturer if you feel the frost build up is excessive.
If there is anything else I can help you with please don't hesitate to contact me.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Martin Longworth
Customer Advisor
Boots Kitchen Appliances
written by Alan1066 on 17/06/2014
Belling FSE60DOi cooker: firstly, the induction hob seems very nice - both powerful and responsive. The controls located on the front fascia are well away from the pans and are easy to operate dials (which won't get obscured if a pan overflows like some touch-top systems) supplemented by LED displays. The only negative is that the rim around the hob is very shallow and would do little to contain a large liquid spill. Unfortunately the grill and oven are both much smaller than desirable - the grill is around half the size of a previous Belling cooker we owned and the oven is 3/4 the depth. Only a 32cm depth is available in the main oven due to back-stops on the shelving and Belling recommend a 5cm clearance between the front door and trays, reducing the usable depth to 27cm if one follows this. Generally the quality is reasonable - the sides seem a bit flimsy but are unlikely to be stressed once the cooker is installed. However the grill-pan has rough metal edges and it is only after reading the manual that one discovers that a handle for it is an optional-extra which must be ordered separately (without a handle it is difficult and dangerous to use, so not supplying one is a bit cheapskate).
Written on: 17/06/2014
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I am sorry to read that you are unhappy with a few of features of your new cooker, I can certainly appreciate the disappointment this may cause. I shall pass your comments on to our Manufacturer Team who shall make Belling aware of the situation.
You are correct that a grill pan handle is now an optional extra for this appliance. This is now the case with many manufacturers, the grill pan can easily be handled with the aid of oven gloves to protect your hands. I would be more than happy to order a new grill pan for you should the edges be sharp. In order for me to do this, I will require your order number along with the model and serial number for your appliance. Just get in touch via the contact methods below so we can arrange this for you.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
written by Fatima424 on 07/06/2014
Boots offer a fast and efficient service through a popular distribution centre, they are competitive and offer bonus points to valued customers via membership. Essential items washing machines ,dishwashers and most white goods for a small charged can be delivered next day,usually the extra points cover the cost without the left out of pocket feeling and like for like offer a great deal. Down side the Bosch dishwasher I ordered SMV50C00GB to replace the Bosch SGV53E13GB never came close to the the SMV Totally throw off by the ECO Proper gander and left with striped down rubbish and very basic,not what I wanted by comparison. Disappointed not Boots fault, still a boots customer.
Written on: 07/06/2014
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
We like to make buying an appliance a breeze by offering flexible delivery, competitive prices and excellent customer service. We feel this is a winning combination for our customer and one that ensures an enjoyable journey.
Gone are the days of having to wait in all day for your delivery. We like to keep you in the loop as best we can by offering you an estimated time slot, this way you can plan your day around the delivery and installation of your new appliance.
However I'm sorry to hear that you're not pleased with your new appliance. If you can let me know your order number, I will pass your comments over to our Manufacturer Team who will make sure this information is brought Bosch's attention for you.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
written by gillyg19 on 05/06/2014
The Leisure Range cooker and hood look lovely and work well. The order process and delivery were fine. Unfortunately one of the pan supports was damaged, and although the staff were very helpful about sending a new one out quickly then sent the matt version rather than the gloss, so I had to ring again to get them to send another new one.
written by maBrady464 on 09/05/2014
generally good site, not clear that they will connect fridge/freezer, until you order, and the website sometimes picked up wrong address, so do check the delivery details carefully. main advantage is the boots points
Written on: 09/05/2014
Hi,
Thanks for your review.
I am glad to hear that you are happy with our site and receiving the Boots Points.
I will feedback your comments regarding the connection not being clear when purchasing. This is offered as a tick box option in the basket when processing the order.
If there is anything else I can help you with please don't hesitate to contact me.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Martin Longworth
Customer Advisor
Boots Kitchen Appliances
written by gherkin6 on 08/05/2014
Ordered this FFUL1820P fridge freezer for my new home as it was the nearest I found to the one I had before (LG). Delivery was good, men were helpful and careful. The size is fine for us, it looks smart and appears to work well after having it about a fortnight. There are a few niggles. I have removed the metal 2 bottle rack as I won't be using it, it doesn't save room. Supplied with the fridge are 2 wire trays extra, which fit the freezer, not the fridge. The fridge is advertised as having adjustable shelves, and there are instructions in the booklet, but we can't understand them. It is not obvious how you adjust the fridge shelves. I'd be really grateful if someone could tell me how, because it was an important point for me when selecting. I did try to contact Hotpoint via their online email form, it didn't work. The instructions for changing door from right to left opening are almost unintelligible, we haven't needed to change it though yet. You'd need some decent DIY skills to do it I reckon.
Written on: 08/05/2014
Hi,
Thank you for your review.
I'm really pleased to read that you are happy with the service we provided.
We do try and provide as much information as possible on our website. These include photos, customer reviews and questions and answers.
We also have a dedicated call centre open seven days a week to answer any query you may have.
I'm sorry to hear that you are experiencing problems adjusting your shelves, however I would be happy to speak to Hotpoint on your behalf. If you could provide me with your order number, I would be more than happy to look into this for you.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Michael - Customer Advisor
Boots Kitchen Appliances
Written on: 15/05/2014
Thanks for your reply. My order number was BTS8497481
written by JaniyaKennedy301 on 20/04/2014
It would've been nice to feel like I was getting a bargain. The website was however easy to navigate. All the details are required were on screen. If I've managed to sort this out correctly I should be getting some cash back from quid co. I was not very impressed with the extra charges for delivery. Would've liked to be able to compare with other models. Fingers crossed I have made the right choice. Customer comments were good to have. I am not sure that they were all generated by this website. Would be good to try to get some sort of an estimation as to what time during the day the product will be delivered prior to ordering. As it stands I will get a text message on the day to tell me my four hour window. Fortunately I am off work this week however ordinarily this would not be very helpful. Would be helpful to a lease to be able to pick a morning or afternoon delivery slot. In this respect had I been working I would've had to use the premium rate services for delivery on a weekend. And as I have already said these make it very expensive. Here's hoping my standard delivery is good and that my product is handled carefully.
Written on: 20/04/2014
Dear JaniyaKennedy301
Thanks for your review.
Sorry to hear you didn't feel treated, if you have a Boots Advantage card then a large kitchen appliance purchase could mean a large amount of reward points available.
Our delivery team make sure that you are notified on the day of delivery to help you plan and ensure you are ready for delivery.
If there is anything else I can help you with please don't hesitate to contact me.
If we can be of any further assistance please contact us by phone or email. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Martin Longworth
Customer Advisor
Boots Kitchen Appliances
written by MillR on 19/04/2014
Received phoned call within 5 mins of placing delivery, which I initially thought was great but it was because they wanted to sell me an extended warranty! Delivery details said I would receive a text message from 7am on day of delivery to tell me the time slot but I never got this! I phoned them at 3.30pm to ask for my time slot and was told it was 3pm - 7pm. An hour later the delivery men phoned to say they would be with me 5pm-5.30pm. They arrived at 6.30pm! And although they put the appliance in place (a tall freezer) they leave ALL the packaging/polystyrene/cardboard/plastic on (which includes a thick piece of polystyrene UNDERNEATH the freezer) so it's pointless putting the appliance in place as you're then left to move it again to take all the packaging off. This also seems a bit daft as you're supposed to check the appliance over BEFORE signing for it! I refused to sign until I could check the appliance, and I wasn't physically able to remove the packaging as I'm 8 months pregnant (and single) so the delivery men kindly agreed to do it for me, however this meant they actually had to lie the entire appliance down on the floor to enable them BOTH to remove it all!!! I'd never have managed this even if I wasn't pregnant! In regards to the Beko Freezer itself, the top compartment with flap door keeps sticking if you open it fully and has subsequently already cracked and a bit broken off (therefore you can't really open it fully unless you break it). The bottom drawer is half the size of the others so can only fit smaller items in there. Given the choice, I wouldn't buy this again and would physically shop around looking at different freezers (unfortunately I wasn't able to do this due to pregnancy and related health difficulties).
written by Amarie24 on 31/03/2014
Good size fridge and freezer for the price. Adjustable shelves are good. The lower storage shelf has a tapered shape to it meaning that you can store larger items in the wider bit, this then tapers into a narrower shelf quickly, so putting in a 4pint can of milk can only fit in the wider bit. It should all be wide. On my old fridge I could just push the door shut, but maybe it is a larger fridge but I cant seem to just push the door shut from wide open. I have to push it until it is certainly shut. It has been left ajar a couple of times. All in all an ok fridge and the only reason I would recommend it is because of it's size.Its a good size for a smaller kitchen in a terraced house.
Written on: 31/03/2014
Dear Amarie24
Thank you for your review.
I hope you were happy with the services we provided and pleased with your delivery.
We provide customers with as much information as possible prior to delivery. These included technical specification, photographs and customer reviews. Although sometimes customers can only make a final decision once an appliance has been delivered and they have had a chance to inspect it.
If a customer is not happy with an appliance they have purchased from us, providing it's not been plugged in or used, they have seven days to return it for either an exchange or refund.
If we can be of any further assistance please contact us by phone or email. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Michael - Customer Advisor
Boots Kitchen Appliances
written by JuneCruz108 on 01/03/2014
We had been looking at various websites, and found appliances online easily the easiest to look at different features. Ended up ordering through Boots due to cheaper price, and gaining Advantage card points. Boots could make this better by providing more search options, more pictures. Perhaps even use the whole width of the screen!
Written on: 02/03/2014
Hi,
Thanks for your review.
I am glad to hear you decided to purchase with us here at Boots Kitchen Appliances.
I’ll certainly feedback your comments regarding the search options. I apologise if you didn’t find the options you require to search by. Our IT team are always looking to adjust and improve our website so that everything can be as easy to process as possible.
If there is anything else I can help you with please don't hesitate to contact me.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Martin Longworth
Customer Advisor
Boots Kitchen Appliances
written by on 25/02/2014
I placed my order over the phone and it was a very good service. The areas of improvement would be to offer installation of the rangemaster. I also haven't received my advantage card points and have emailed customer service they told me to wait a couple more weeks.... I bought my appliance online 2 months ago!
Written on: 25/02/2014
Dear Customer
Thank you for your review.
I'm happy to hear that you were pleased with the service we provided and I hope that you are happy with your new appliance.
We are unable to offer an installation service on electrical or gas appliances as the drivers are not trained to fit these. This would require a qualified registered tradesman.
With regards to your Boots Advantage points, although it can take up to two weeks to be processed on your card, you certainly should have received these by now. If you can let me know your order number, I'll be sure to look into this matter further.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Michael - Customer Advisor
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As rated by our community of reviewers
Bootskitchenappliancescs's Comment
Written on: 24/04/2019
Good Morning
I'm very sorry to learn of the experience you've had with us concerning the cashback application. I can certainly appreciate how disappointing this must be for you.
Please reply to this review with your order number and post code so that we can locate your details and investigate this matter further for you.
Kind regards
Rob - Boots Kitchen Appliances
Maxxy's Comment
Written on: 01/05/2019
Hello, thanks for the response. I placed 2 orders through Topcashback which tracked on their site. First was on 7/2/19 order BTS8757560 value £110 gas hob, 2nd order was on 23/2/19 BTS8761175 value £369 dishwasher. The expected cashback was £4.40 and £14.76 respectively total £19.16. I logged a missing cashback claim with TCB but they replied and said Boots Appliances couldn't trace my orders and therefore would not give me my cashback. I also ordered items from Wickes, AO and Screwfix around the same time and all those came through ok. Ideally I would like this looked at again. Regards.
Bootskitchenappliancescs's Comment
Written on: 06/05/2019
Thank you for providing these details to us. I'll investiagte this further with our Affiliate Team and shall respond back to you as soon as I have further details.
Kind regards
Rob - Boots Kitchen Appliances
Bootskitchenappliancescs's Comment
Written on: 14/05/2019
Good Afternoon
My apologies for the delay in responding to your review, I've been awaiting further details from our Affiliate Team who handle all cashback claims with third party websites you see.
They have confirmed that the cashback has now been authorised from our end of things and that the funds shall be with you via Topcashback within 3-10 working days.
My apologies for the length of time this has taken for the funds to be issued to you. It appears to be a complex process and involves many more factors than I thought. I'm just glad that the issue has now been resolved and that you shall be receiving the funds you expected soon.
Should you require any further assistance at all, please don\t hesitate to get in touch with our Contact Centre.
Kind regards
Rob - Boots Kitchen Appliances
Maxxy's Comment
Written on: 28/05/2019
Hi, sorry to write again but I am still awaiting my cashback as of 28 May. Could you please check again for me thanks.