written by Ninas213 on 11/06/2022
I’m a huge fan of Boots and mistakenly assumed that the same quality of service would be carried through to Boots Appliances. The fridge freezer they delivered was broken; the fridge temperature wouldn’t go below 14.6C and it was making an awful noise. After waiting 30 minutes on the line to get through to an agent, I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. The delivery drivers returned to move the appliance but the temperature and noise issues remained. I called again to exercise my right to reject under the Consumer Rights Act but was informed that I needed a manufacturer engineer to visit in order to certify that the fridge freezer was indeed broken; my word or indeed the video and photos I sent them were apparently not sufficient. Boots Appliances agreed to refund me the £10 I paid for installation but have point blank refused to refund the £10 extra I paid for delivery on a certain day; I honestly can’t understand the rationale for that decision because although I did get a fridge delivered on the specified day… it didn’t actually work! I had a totally different experience when dealing with the manufacturer (Indesit) both in simply being able to get through to them on the phone line to them actually taking steps to rectify the issue. Indesit have since replaced the fridge freezer which was correctly installed by very friendly delivery drivers. Based on my experience, I suggest you cut out the middle man and order directly from Indesit.
written by Fmcm27 on 30/09/2021
Had a fridge freezer delivery on 3rd September. Faulty door shelve.. it's broken. Asked for a replacement..... Still waiting... Nearly a month later
written by tjMcKinnon27 on 19/09/2016
Sent the wrong cooker Friday. I complained. Sent the wrong cooker again on Saturday. Wasted my day. I'm buying from a competent company that isn't Boots. I recommend you do the same
written by Cobbpi487 on 22/08/2016
Bosch Dishwasher 1; Dented Bosch Dishwasher 2; Dented Bosch Dishwasher 3; Faulty Bosch Dishwasher 4; Seriously dented / cracked Hoover Dishwasher 5 - So far, so good (24 hours and counting...) I've now received two calls trying to sell me additional insurance - which is an 'accidental damage' policy during the manufacturer guarantee. Do they really not trust the products that they sell? Boots Appliances (aka AO.com) have on each 'damage' occasion offered a replacement, but for the faulty unit, wanted to send an engineer to confirm that the error light was in fact lit - Why you can't take the unit back and arrange for your own engineer rather that taking up more of my time! For the final dishwasher, we did receive a 'free' upgrade but given that we've waited in 5 times and messed up a whole weekend, feel that this is the very least that they could do. This is all not the fault perhaps of AO, but would indicate to me that the products that they are selling are not of 1st quality and I would certainly need to review my sanity and time available should I ever consider buying with them again....
Written on: 28/08/2016
Hi
I'm really sorry to read about your recent experience with us and I can fully understand your disappointment.
I must admit that it's the first time I've heard about a customer having problems with four appliances and you've certainly been unlucky.
If a customer advises us that an appliance is faulty, we'll always arrange for an engineer to attend and inspect the appliance. Once this has been confirmed, we can arrange for either a repair or a replacement.
All of our appliances come in the packaging supplied by the manufacturer and to ensure our customers always receive appliances which are in perfect condition, we check the outer packaging to make sure there is no visible package damage before they are accepted into our warehouse. Only appliances which are free of damage are sent to our customers, however on occasion, appliances can be less than perfect once they are unpacked.
If you can provide me with your order number, I'd be happy to look into this further.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
written by Dave20676677 on 22/03/2016
Very poor customer service, had a hotpoint washing machine under a year old they were great in comming out to look at it same day. The engineer then goes on his holliday and no one knows what part to order and boots seem lost as to what to do. 3 children and no washing machine! Thanks boots top service!!!!
written by angelaferry on 05/02/2016
I bought a washing machine and paid for connection. Waited in all day, machine arrived 4 hours after allotted time slot. I had forgotten to pay for disconnection service so I phoned customer service and they told me the guys would disconnect it for me. The delivery men couldn't disconnect my old machine (I was refunded) so I was left without machine until I could get a plumber who could. Few days without machine already! First wash machine was leaking. Phoned boots who refused to give me a replacement (even though I contacted them before 14 day time slot) but instead put me in touch with Samsung who told me I would wait between 1-2 days for someone to call me with appointment. Eventually engineer came out who told me they would need the machine taken from the small room I had it in and it must be disconnected which they wouldn't do either. He also told me though that it is the retailers duty to give me a replacement. (which I already knew, but had got fed up with numerous calls to them, I had given in and agreed to go down the engineer route). I got back in touch with Boots, still no joy. I was promised they would phone back yesterday, they did but only to leave a message to say they would call me back TOMORROW so I am now in the process of dealing with trading standards. I took delivery of this machine on 18th January and have been all this time without a washing machine which I am finding very difficult with a family to look after. I would recommend not buying from this company if anything goes wrong you will spend many frustrated hours trying to get them to adhere to the law.
Written on: 11/02/2016
Hi
I'm very sorry to read of the experience you've had with your new appliance, I can appreciate how frustrating this must be.
Should you encounter an issue with an appliance, we would require an engineer to attend and assess the issue you're experiencing. Once the engineer confirms the fault, we would be more than happy to swap the appliance or issue a full refund for you.
I can see that you've spoken to a member of our Contact Centre following the engineer visit and that the appliance has now been replaced for you. I hope you're pleased with the replacement appliance and that it's working as it should be.
If you require any further assistance, please feel free to give our Contact Centre a call.
Many thanks
Rob - Boots Kitchen Appliances
written by on 13/12/2015
Bought and LG GSL545NSQV fridge freezer May 2015, and paid extra for installation. On installation the connector which fits on to the domestic water supply from the water connector kit at the rear of the fridge freezer was so badly machined it could not screw tight and water poured out. Fitter spoke to Boots Appliance services, and took photos of faulty part which they sent back to boots. Promised by boots customer services that part would be set from LG and fitter would return the following week. Several random parts sent by LG over the next months and many calls with boots and emails- nothing sent was anything like the connector needed. Boots then said it was nothing to do with them and I had to deal direct with LG, LG send more random items - with many hours of phone calls and emails to chase LG and try to sort the problem. Over 7 months later LG have decided that they never provide any connector to the domestic water supply so it is not their problem either. It was supplied with the appliance as part of the connector kit and was what I paid for Boots to fit, but that does not matter as Boots and LG claim it is for me to source and sort out not them! £1000 appliance, plus fitting charges and it is neither the supplier of the fitters who should have provided the correct part for it to connect to the domestic water supply, hence both boots and LG have not sorted it. I should have refused the delivery as it was and still is faulty. NOT satisfied with the service at all.
Written on: 13/12/2015
Good Evening
I'm very sorry to read of the experience you had with the installation of your fridge freezer, I can appreciate the disappointment this may cause.
I would be more than happy to look into this further for you but I've been unable to locate your order. Please reply to this review or send an email to our Customer Service Team so that we can investigate this further for you.
Kind regards
Rob - ao.com
Written on: 14/12/2015
Hi
Thank you for getting back to me - I don't like leaving a poor review but have got very frustrated by this as you can imagine. I had delayed reviewing hoping that it would all be sorted out long ago!
The order number and details are:
Order Number: BTS8584169
Invoice Date: 22-05-2015 Order Date: 11-05-2015
This is a faulty small connector but it has taken hours of calls and emails and I have not been able to resolve. If you find the delivery details the fitters sent in photos of the connector to help customer services order the correct connector from the water kit to connect to the domestic water supply. Look forward to hearing from you soon.
Regards
Written on: 28/12/2015
Hi
Thanks for your reply.
I've found your order and I can see that we spoke to you the day after your response. We passed you through to LG and we haven't heard from you since so I'm assuming that this matter has now been resolved but please contact us if you require any further support.
Thanks, Anthony - Boots Kitchen Appliances
Written on: 31/12/2015
Hi
No progress.
I have been in contact with LG.I provided a photo of the faulty connector. I have been sent another incorrect part. I have sent a photo or the parts delivered back to them (before Christmas) and as yet have heard nothing.
So still trying to resolve.....I was hoping it would have been sorted before Christmas as the filter needs to be changed but can't easily get the Fridge freezer out and don't want to mess up the temp solution left by the fitters in May as if that goes it is connected to the water tap. So not great when we have to have tap water not filtered.....
Written on: 05/01/2016
Hi
I'm sorry to read that this issue is still ongoing.
I can appreciate that LG may have been closed over the Christmas period. However, if you've still not heard anything from them, please call us and we'll see what more we can do for you.
Thanks
Michael - Boots Kitchen Appliances
Written on: 17/01/2016
Hi
Still nothing other than an automated response from LG promising a reply at some point...
I would appreciate anything that can be done to resolve. I have supplied photos of what was needed to LG, and what was sent from LG before Christmas. There has been enough time for LG to put it right.
Unfortunately this is how it has gone on since delivery, but the filter has needed to be changed since before Christmas so we cant use the ice or water at all now. It is not possible to get the appliance far enough out with just the temp fix in place that your fitters provided last May. I never expected it to turn into a long term solution! Very frustrating and pretty useless customer service.
Regards
Written on: 21/01/2016
Hi
Once again, I'm sorry to read that this issue is still ongoing.
I'll arrange for a member of our Products Specialists Team to contact LG and chase this up for you.
Thanks
Michael - Boots Kitchen Appliances
Written on: 12/02/2016
On 5 February I sent 3 dates I had sorted out to be available for a weekday call from LG engineers, which took a lot of reorganising of my work schedule . In the week since I provided this have had nothing other than an automated response from LG. Please can you chase up LG to confirm if an engineer will call on either of the remaining dates (both during next week) as I am still waiting to resolve this and to be able to change the water filter, which has needed replacing since Christmas. I will not be available for at least another month and I need this to be resolved. Thanks
Written on: 20/02/2016
Hi
At long last - 9 months later the engineer has brought the correct part!!! Thanks for prompting LG and such a shame it has taken soooo long and so many emails, messages, calls etc to solve a simple issue.
Regards
written by Monday123 on 11/12/2015
My advice is do not use this company. The prices appear good when compared to other companies and you are swayed by also collecting Boots points when ordering but the service is appalling. The delivery service is disgraceful. They say they will text you on the day with a four hour delivery window but this does not happen and therefore you end up waiting all day and you have to chase them. They say the delivery window will be between 7am&7pm but then wanted to deliver my item at 9pm as they were 3 hours behind. They rearranged delivery 3 days later and offered no allowance for their poor delivery the first time round. Staff in the call centre do not provide accurate information when you contact them and are misleading. The customers services department is rude and unhelpful. I have been mislead and ignored on several occasions by them and they are deliberately unhelpful. I have dealt with lots of companies recently and most have been fab. I have completed good reviews for those companies and I am not writing this review merely to moan or complain. Boots Kitchen Appliances are one of the worst companies that I have ever dealt with. I have given them one star above but that is only because this website will not allow you to review and give no stars. My advice, do not use this company.
Written on: 13/12/2015
Good Evening
I'm extremely sorry to read of the experience you've had with us. This really isn't the impression we want our customers to be left with at all.
We pride ourselves on offering excellent customer service, so to read your comments is very disappointing indeed. I would like to look into this further for you but I've been unable to find your order. Please reply with your order number so I can assist you further.
Kind regards
Rob - ao.com
written by RoryKenny191 on 30/10/2015
Not only do you have to pay a delivery charge of £19.99 but then pay extra to have it delivered on a certain day. Why not just make it a flat rate!
Written on: 05/11/2015
Hi
Thanks for your review.
I'm sorry that you're not happy with our delivery charges.
We feel that £19.99 for standard delivery of a huge kitchen appliances is very fair. If you want the appliance to be delivered the next day or on a weekend, there are extra charges but this doesn't cost too much more.
I'm sorry that you're not happy though. I hope you were happy with the cost of the appliances and the levels of service you received.
Thanks, Anthony - Boots Kitchen Appliances
written by Howard272 on 15/08/2015
Bought a Haier 49 bottle wine cooler. The product arrived without parts and potential defects. Emailed Boots, no answer, called them and got transferred to a random retailer who after taking your entire family history diverted you back to Boots. A long wait and the Boots rep cuts you off. Called again and we're lucky to get hold of a friendly chap who in the end had to get rid of you to a manufacturer. They listened , offered to send the spares but the engineer can make it in 10 days time only. Wrote to Boots saying it was not acceptable, they are sitting on my money and earning interest whilst I have to wait to use the product and also probably get my new product repaired. Their response, not their problem, it's the manufacturers. The guy also recommended we start using the product at the risk of blowing up our house, or perhaps they wanted us to, so they could absolve responsibility under the excuse that we have not complied to terms and waited for the engineer, we have used product against manufacturers product recommendation. If we could wait we would have within reason but we purchased this based on their web promise of an early delivery for a party. Any other retailer specially Amazon would have resolved this instantly, replaced it by now. Shame on them, I think it's time consumers showed egoistic large corporations like Boots who have little respect for customers and are in the business of leveraging off consumers personal databases by acting as middlemen to just make profits, where the power really lies, with consumers!
Written on: 18/08/2015
Hi
I'm really sorry to read your comments regarding the issue with your wine cooler.
I'm not sure which number you rang as this is provided on the Boots kitchen appliances website and we answer all emails usually within 4 hours.
I'd be more than happy to look into this matter further but unfortunately you've not provided an order number for me to be able to do this.
If you can provide me with this information, I can investigate this further.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
written by JCakes on 26/07/2015
Purchased a dishwasher with Boots and the website stated it was available for next day delivery if ordered in the next 2 hours. Ordered, email received saying next day delivery, then a text received confirming next day delivery. The next day get a phone call stating they can't deliver. What a waste of my time and money - Order cancelled. Don't trust Boots for appliances, they promise lots but don't deliver - Awful awful service from Boots. Expected more but they let me down on the day. I will never use their service ever again.
Written on: 27/07/2015
Hi
I'm sorry to hear that we were unable to deliver on your chosen date and this is most unusual.
Unfortunately, I've not been able to find your order and I've been unable to find your order to look into this matter further.
If you could let me know your order number, I'd be happy to look into this matter further.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
Written on: 29/07/2015
Hi,
it was:BTS8595083
It's a moot point now though as I cancelled the order when you told me on the day you couldn't deliver that day - and had to order from a competitor who did deliver on the day they promised.
Written on: 30/07/2015
Thanks
I'm sorry that you decided to go elsewhere.
We tried to call you the day before delivery to advise that, unfortunately, the appliance had been damaged in our warehouse. We could have offered an alternative model for delivery on your chosen date and we would have offered an upgrade to make up for the inconvenience caused.
However, there was no answer and we were unable to speak to you until the day of delivery.
I understand why you cancelled the order but I just wanted you to know that we would have done everything possible to make up for the disappointment, given the chance.
Thanks
Anthony
Customer Advisor
Boots Kitchen Appliances
Written on: 31/07/2015
There's a couple of issues with your reply.
Firstly, that's not the reason I was given - I was told that Boots had cut short the order time cut off point for next day delivery by several hours without giving the warehouse or the website any notice at all and that it wasn't just me affected. No mention of damage to my item was made at all.
Secondly, you called at 20:30 on saturday evening using a witheld number - you expected an answer then, really?!!!
It's incredibly disappointing to hear another story once a complaint has been made; and makes me even more suspicous and dubious about your service and even less likely to consider you for future purchases.
written by queenelly on 23/12/2014
No, and after my experience never buy a fridge freezer from Boots! I bought a Beko american fridge freezer on 1st December, it was delivered on 5th. December by Boots delivery company AO Retail. They had to take the doors off and carry it up 17 steps but so far so good. We switched it on and left it overnight as instructed and filled it with food.The next day we discoverd all the frozen food had defrosted and the fridge was warmer than the kitchen. In short, it didn't work. We finally got rid of it 17 days later after endless phone calls to Boots/AO/Beko, hours waiting in for engineers and delivery men who gave every excuse under the sun for not carrying it back down the steps.
Written on: 24/12/2014
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I'm very sorry to read of the experience you have had with your American fridge freezer, I can appreciate how disappointing this must be. Should an appliance become faulty, we would always require for an engineer to confirm the fault. Once this visit has taken place we're then in a position to provide you with a satisfactory resolution.
I would like to like into this further and to ensure your comments are fed back accordingly. Please reply to this review or get in touch with us via email with your order number so I can assist you further.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
written by Blackwd246 on 19/12/2014
After ordering a cooker hood i was given a delivery date to which i received 3 texts to say i would be allocated a time window after 7am the day of delivery, at 7.30pm the night before i received a phone call to say it the hood hadn't arrived and arrange for the next couple of days, again i received a text for the next day, at 2.15pm i came to the conclusion that it wasn't going to happen. I eventually got through to customer services and they said they had nothing in the system I was furious. They have now arranged for delivery for tomorrow 20/12/14, and I have received a text AGAIN, lets hope they get it right this time. DISCUSSED
Written on: 19/12/2014
Hi,
Thanks for your comments.
I'm sorry to hear about the confusion regarding your delivery and I can understand your frustration.
There clearly has been some issues but unfortunately as you have not supplied your order number, I'm unable to look into this matter further.
If you could provide me with this information, I'd be happy to help.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
written by bpho on 22/08/2014
what ever has gone wrong with bosch dishwashers, my last one lasted for 15 years. This one is going to be lucky to last 15 weeks, why does this machine leave every thing covered in bits. I have tried every programme, none work properly. I wish I had never seen the thing. I have always had this make of every kitchen appliance, so disappointing.
Written on: 23/08/2014
Hi,
Thank you for your review.
I am sorry to learn that you are experiencing difficulties with your dishwasher and I can appreciate how disappointing that would be.
Bosch is a fantastic brand and the depositing of food and waste after a cycle has finished isn’t normally a fault. Your manual should have some troubleshooting tips for this issue but I’d recommend that you check the filters for blockages and make sure that your waste pipe isn’t twisted or pinched. If you’ve checked this and still think there’s a problem then please get in touch with us and we’ll discuss the matter with the manufacturer for you.
I hope that this helps.
If we can be of any further assistance please contact us by the telephone number or email listed on our website. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Stewart Morrison
Boots Kitchen Appliances
written by Andyleech on 13/08/2014
after looking into purchasing an American Fridge Freezer we choose a product from boots which the process was great, however when the fridge was delivered by the external delivery company it went down hill. We paid for the item to be fitted and when the drivers turned up they push the fridge into the gap, connected the water pipe to the filter, and said all sorted. Which was clearly wrong as the fridge was learning over not level and they broke the filter connections, we only found this out after they left as we were told not to switch the fridge on for 6 hours. And when the fridge was switched on the fridge did not work, the water was not connected correctly and flooded the kitchen. I checked the connections only to find they broke the connection at the filter. When we called Boots all they said ( ok we would get refund on the connection charge ) Great but then i had to purchase another filter at a cost of £32.99 to replace the damaged filter. Clearly their is a training issue with the delivery company which needs to be addressed.
Written on: 14/08/2014
Hi
Thank you for your review.
I'm sorry to read that you're unhappy with the installation of your American fridge freezer and I can understand your disappointment.
The driver would be unable to switch on the appliance as it needs to stand for a minimum of four hours. However he should have ensured that the appliance was level.
I'm also sorry that you discovered the filter connection was broken. We fully understand that accidents happen, however it's strange that the driver did not notify you or the depot. If you could let me know your order number, I'd be happy to look into this matter further.
If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks
Michael - Customer Advisor
written by on 29/07/2014
Shocking - placed an order all accepted. Then got a phone call saying order has been cancelled because I failed a security check because my card was registered to my house but item delivered to my new house. I found this strange as all other stores accept a delivery address which is different to card billing address. Anyway I offered to have the item delivered to the billing address however they said I can't place an order now and need to go to another store ?????
Written on: 29/07/2014
Dear Customer
Thank you for your review.
I'm sorry your order had to be cancelled. As an online retailer we have to do certain checks once an order is placed, to protect our customers.
These checks are based on a number of things, however as expected we do sometimes get it wrong. If you could kindly contact us using the details on our website, we can try and place another order for you.
Kind Regards
Camille- Boots Kitchen Appliances
written by nxBrowne12 on 03/07/2014
the appliance are good workin but i dont like delivery to come late on your delivery date. an also i was trying ring on sunday web site sayin open 7 days aweek 8to 10 but very disapointed.
Written on: 04/07/2014
Hi,
Thank you for your email.
I am sorry to learn that your delivery arrived late and I can appreciate how annoying that would be. We make great efforts to provide the very best customer experience available in our sector so it’s always disappointing to see that a customer hasn’t received this; please accept my apologies.
Your description of being unable to contact us id very odd though; our contact centre is open 8am until 10pm every single day and we’re always well staffed. If you can please contact us with information about when you did this, we’d be very interested in trying to solve this issue.
Kind regards
Stewart Morrison
Boots Kitchen Appliances
written by Ace1968 on 17/06/2014
Received a Zanussi Fridge Freezer paid extra money to have it delivered on a Sunday as my old one broke. As advised by the delivery team (who were very friendly) left switched off until the following morning. The unit broken down on Tuesday. Since then Boots have refused to take the unit back (10 day no fuss returns policy?????) as I switched the unit on (who receives a new fridge freezer and doesn't plug it in, and how on earth would I be able to work out if it was faulty without doing so? So much for their no fuss returns eh! Stated that an engineer needed to attend to check the machine which I had to wait until the next Monday and take a day off work to accommodate! Refused point blankly to assist in any manner with a temporary fridge or to take that one back and replace without seeing an engineers report. It is now Tuesday and they now tell me they need to speak to another department to obtain the engineers report so more delay for me still without a fridge freezer in 25 degree heat (suffering from severe lack of fresh food at the moment). Unfortunately I cannot recommend Boots at all and have lost all faith in them completely, should I have been on medication that required constant refrigeration (say insulin) well it doesn't bear thinking about what may have happened by now..... I am a reasonable person and understand that goods can be faulty but would have expected a bit more empathy from Boots especially given the unit only 'worked' for 1 day. Very very disappointed indeed with the experience I have had to endure with them and very sad that it seems their profits are more important than keeping their customers happy.
Written on: 17/06/2014
Hi,
Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.
I am very sorry to read to read that your new appliance suffered a fault a day after it being delivered, I can certainly appreciate the disappointment this may cause.
Should an appliance incur a fault after use, we would require for an engineer to attend and confirm the fault with the appliance. Once this visit has taken place, we would be more than happy to exchange the appliance or offer you a full refund.
Unfortunately I've been unable to find your order, can I please ask that you reply to us via the contact methods below with your order number so I can assist you further.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Rob McCullough
Customer Advisor
Boots Kitchen Appliances
Written on: 11/08/2014
Having exactly same problem right now!
written by gsFernandez54 on 04/04/2014
Good delivery. Good delivery people. Annoying emails
Written on: 05/04/2014
Hi,
Thank you for your comments.
I'm pleased to read that overall you were happy with the service we provided.
I'm sorry that you feel bombarded with emails, however you can unsubscribe from these at any time. You can do this by clicking on the unsubscribe button at the bottom of the email. Or you can contact me via our website with your order number and I can remove you from our mailing list.
If we can be of any further assistance please contact us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Michael - Customer Advisor
Boots Kitchen Appliances
written by on 26/03/2014
I ordered a Cannon/Hotpoint cooker, delivered on 3rd January this year. It was not too bad until a couple of days ago when the top oven/grill control suddenly stuck solid. So I phoned the Engineer callout. The leaflet quoted " should you experience any problems at all you can rest assured that we provide a high quality service to restore your appliance to full working order as quickly as possible with minimum fuss. After waiting on the phone for some time and pressing various numbers for choices I was answered by a very brusque young man who, during the conversation, ended up threatening me with a call-out fee of £104 if the engineer felt it was our fault. The cooker is only two months old! He said he could not give me any answers about my cooker as he was working for Indesit. Her was so rude that I asked if I could complain about his lack of customer care and he said he would pass the complaint on - a likely story. Now I have to for EIGHT DAYS for the engineer and wait in ALL DAY - what do these people think we do with our time?
Written on: 26/03/2014
Dear Customer
I am very sorry to learn that your appliance has encountered a fault and that the service you have received from the manufacturer, Indesit Company (the parent company of Indesit, Hotpoint, Cannon), has been less than exemplary. This is not the sort of experience we would want for our customers so please accept my apologies.
If you would like to contact us we would be more than happy to liaise with Indesit Company on your behalf, as we always want what is best for our customers and to resolve matters as efficiently, and speedily, as possible. Review Centre won’t allow us to leave web links, telephone numbers and email addresses so please visit the “Contact Us” page on our website to determine the best way for you to contact us.
Kind regards
Stewart Morrison
Boots Kitchen Appliances
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Bootskitchenappliancescs's Comment
Written on: 20/09/2016
Hi
I'm very sorry to read of the experience you had with the delivery of your appliance, I can understand how frustrating this must have been for you.
Rest assured, this shall be investigated by our Logistics Team to ensure that this doesn't happen again.
Having read the notes on your order, I can see that you've discussed this with our Contact Centre and that a full refund has been issued to you. This shall appear in your account within 3-5 working days.
My apologies for any inconvenience this may have caused you.
Regards
Rob - Boots Kitchen Appliances