Boots Kitchen Appliances www.BootsKitchenAppliances.com Reviews - www.bootskitchenappliances.com

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★★★★★
4.7 / 5
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Media Gallery for Boots Kitchen Appliances www.BootsKitchenAppliances.com

Boots Kitchen Appliances www.BootsKitchenAppliances.com

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Latest Reviews

★☆☆☆☆

“Question: would you buy an aspirin from Currys? ”

Written on: 23/12/2014 by queenelly (1 review written)

No, and after my experience never buy a fridge freezer from Boots! I bought a Beko american fridge freezer on 1st December, it was delivered on 5th. December by Boots delivery company AO Retail. They had to take the doors off and carry it up 17 steps but so far so good. We switched it on and left it overnight as instructed and filled it with food.The next day we discoverd all the frozen food had defrosted and the fridge was warmer than the kitchen. In short, it didn't work. We finally got rid… Read Full Review

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Bootskitchenappliancescs's Response to queenelly's Review

Written on: 24/12/2014

Hi,

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

I'm very sorry to read of the experience you have had with your American fridge freezer, I can appreciate how disappointing this must be. Should an appliance become faulty, we would always require for an engineer to confirm the fault. Once this visit has taken place we're then in a position to provide you with a satisfactory resolution.

I would like to like into this further and to ensure your comments are fed back accordingly. Please reply to this review or get in touch with us via email with your order number so I can assist you further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards

Rob McCullough
Customer Advisor
Boots Kitchen Appliances

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★★★★★

“HITCH-FREE TRANSACTION”

Written on: 22/12/2014 by DeHMac (1 review written)

Items from BootsKitchenAppliances.com were cheapest I found and the delivery process was smooth. I received a text on the morning of the delivery day, identifying a two hour slot in which the items would arrive at my address. And that's exactly what happened :D… Read Full Review

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★★★★★

“Great service”

Written on: 21/12/2014 by ServiceEngineer (1 review written)

We are a Domestic Appliance Company and require great delivery and price. Boots give you both. This order was for two fridge freezers delivered directly to one of our customers. Unfortunately we gave Boots the wrong address to deliver to. Totally our fault. No problem to Boots. They arranged another delivery date and sorted this out for us. Again great service from a quality company. We have ordered two more dishwashers from them today and they should come tomorrow. Customers are getting great… Read Full Review

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★★★★★

“Great service ”

Written on: 21/12/2014 by SonnyHicks464 (1 review written)

Needed a new freezer after the other one broke down within days of Christmas. I needed a garage friendly one so I called the customer services as I was a bit confused as to which to choose. They gave me a recommendation immediately and I am very pleased with it. Delivery was more for a Sunday but well worth it. They keep you informed as to when the time of delivery will be within two hours. This is the second time I have used Boots online and can recommend them… Read Full Review

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★★★★★

“Quick and Prompt Response”

Written on: 21/12/2014 by RMWest1 (1 review written)

I had already attempted to get delivery of a Neff oven, a best buy from Which?, from other suppliers, and was unable to get delivery within 3 weeks. Imagine my surprise when I discovered that Boots could supply the item at a very competitive price, and within 16 hours oft my order. My local installer fitted the oven in for me, and still less than 24 hours had elapsed since my order. Fantastic price and service. I shall try Boots first next time… Read Full Review

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★★★★★

“best ever washer dryer ”

Written on: 21/12/2014 by AllanSears (1 review written)

Very good washer dryer. Very quiet. Lots programmes to choose. I strongly recommended. Best buy in this year. Affordable price for high standard… Read Full Review

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★★★★★

“cheap quality products”

Written on: 21/12/2014 by Princenk251 (1 review written)

I was recommended this site while looking for a kitchen. I didn't realise boots provided kitchen appliances. I was amazed by the price and quality. Would recomend to a friend… Read Full Review

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★★★★★

“Samsung American Style Fridge Freezer”

Written on: 20/12/2014 by EvelynAshby (1 review written)

Excellent service all the way through. Ordered online in early August but had to delay delivery several times due to various setbacks. The staff were great, re-booking to our needs & finally it was delivered on time with no hassles… Read Full Review

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★★★★★

“Super service”

Written on: 19/12/2014

Excellent service - easy and quick to order, delivered on date requested and time advised. Delivery staff could not have been more pleasant and helpful and to add to this the price was very competitive. All in all a good experience and I would certainly consider using Boots appliances again… Read Full Review

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★☆☆☆☆

“Discussed with service”

Written on: 19/12/2014 by Blackwd246 (1 review written)

After ordering a cooker hood i was given a delivery date to which i received 3 texts to say i would be allocated a time window after 7am the day of delivery, at 7.30pm the night before i received a phone call to say it the hood hadn't arrived and arrange for the next couple of days, again i received a text for the next day, at 2.15pm i came to the conclusion that it wasn't going to happen. I eventually got through to customer services and they said they had nothing in the system I was furious… Read Full Review

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Bootskitchenappliancescs's Comment

Written on: 19/12/2014

Hi,

Thanks for your comments.

I'm sorry to hear about the confusion regarding your delivery and I can understand your frustration.

There clearly has been some issues but unfortunately as you have not supplied your order number, I'm unable to look into this matter further.

If you could provide me with this information, I'd be happy to help.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Excellent service”

Written on: 19/12/2014 by Jefferyn430 (1 review written)

2 nd appliance ordered very good service thankyou… Read Full Review

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★★★★★

“Best buying experience I've met”

Written on: 18/12/2014 by mountswood (1 review written)

Exceptional service. Ordered a cooker on Sat, added a chest freezer on Sun afternoon,(quick and helpful phone response). Delivered at 8am Mon. Great communication, astonishing service. Keep it up!… Read Full Review

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★★★★★

“From searching the website and ordering, the follow up...”

Written on: 17/12/2014

From searching the website and ordering, the follow up by email and the telephone call prior to delivery, to the delivery itself the whole process was seamless. I couldn't have wished for a better service… Read Full Review

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★★★★★

“Good buy”

Written on: 17/12/2014 by Ziony486 (1 review written)

So easy to order pay for and you receive boots points for most products, they will also recycle at a charge like for like product. Just awaiting email to find out about time slots. Feel that the time slot should have been on the order page rather than having to wait… Read Full Review

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★★★★★

“Excellent!”

Written on: 17/12/2014 by MikaelaBurgess (1 review written)

The customer service was excellent and faultless. I was updated throughout and my item arrived very promptly… Read Full Review

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★★★★★

“Where we buyu our appliances now.”

Written on: 17/12/2014 by Leonidas112 (1 review written)

Very good value for money with a trusted brand name. They seem to use AO for their fullfillment, but wierdly offer a different range of items. The goods have always arrived on time, undamaged, and the delivery men have been courteous and helpful. Only annoyance was predictable attempt to upsell insurance by phone after the purchase… Read Full Review

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★★★★★

“outstanding service from start to delivery”

Written on: 16/12/2014 by puddy6 (1 review written)

We was given hard sell by first lady on phone really tried to push me very hard to take lifetime guarantee on new cooker I couldn,t afford, I ended up putting phone down. I love the cooker so week later rang hoping call would be better ..Iexplained im on pension credit cant afford extracan I have cooker anyway she was brilliant no problems come off phone happy.... My delivery made me cry we had just moved things went ok but really was tired and worried cooker may not go through door. Your… Read Full Review

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★★★★★

“Hot point washing machine”

Written on: 16/12/2014 by Blelly (1 review written)

The whole process was pretty smooth, from ordering to delivery was only 3 days. Delivery was efficient and informative and the chaps handling the delivery were polite and very helpful. Our old machine was removed but sadly our new model didn't have the option for installation. I would, and have, recommended the Boots service to my friends and family… Read Full Review

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★★★★☆

“Bosch Fridge-Freezer KGN38XW32G”

Written on: 16/12/2014 by Schaefer285 (1 review written)

Pleased with our purchase and think its an improvement on our old unit- not a Bosch. Service given by Boots from order to delivery was very good… Read Full Review

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Bootskitchenappliancescs's Comment

Written on: 16/12/2014

Hi,

Thank you for your review.

I am pleased to read that you were happy with the delivery of your new fridge freezer.

However, if there was anything about our service that you felt we could have improved, we'd love to hear your comments.

Please don't hesitate to contact us if you'd like to discuss anything further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
Boots Kitchen Appliances

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★★★★★

“Exactly what I wanted”

Written on: 15/12/2014 by 100Bolton (1 review written)

I had done some research and already knew what model of freezer I wanted. So when I typed the make and model to search for a supplier, I was surprised to find that Boots do Kitchen Appliances! I have had Zanussi appliances before and I know I can expect and receive quality and reliability. Once We worked out how to stop the bleeper from making a noise while it got to the correct temperature, everything else was easy. It looks really smart. and the clear drawers make it easy to organise the… Read Full Review

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