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| Customer Service | 3.3/10   |
|---|---|
| Quality of website | 6.8/10 |
| Value for Money | 5.4/10 |
| Overall rating | 2.4/10 |
Full review by
Guest.
on 16th Aug 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: Service was poor.
General comments: Bought a cooker from Boots Kitchen Appliances, cooker was delivered on time however on inspection we found bits to be missing. Following installation we found the grill was faulty. Boots refused to refund us our money due to the item being faulty!
After about 25 phones calls they advised they would take the product back and I would have to foot the £50 collection charge. After speaking to trading standards, my credit card company and quoting consumer rights acts and the distance selling act they said as a goodwill they would foot the bill!
Boots Kitchen Appliances is operated by DRL Limited (see the Boots website) and as such I can only conclude that it is in fact not Boots themselves that provide this service. I ended up buying the same cooker from other smaller site, fantastic service and a better price!
Guest.'s review and ratings | 145 words
Review by
Guest.
on 19th Jul 2008
User Rating : 9
Respect :
0
I was worried, having read negative reviews of delivery foul-ups when buying from Boots online electrical store, that I would suffer similar. I rarely write reviews of this type, but my experience has been so positive, I thought I'd add my comments. Ordered fridge online a week ago and was given today as delivery date. I received a text two days ago re-confirming delivery and was telephoned last night (as promised) to give me a delivery time of between 7 and 11am today. I was told that the d ...
Guest.'s full review | 137 words
Review by
j8akms
on 29th Jun 2008
User Rating : 0
Respect :
0
Boots Kitchen Appliances arranged to have the appliance delivered on the 5th May then decided to deliver on 28th April, but no one there to accept cooker. 2nd June 11-3pm slot no cooker, was told lost in depot. next delivery due 9th June cancelled 12th same thing but this time informed need to order another one. 19th June YES got cooker but old one not taken away. Had to organise disposal of the cooker we paid them to take away. Got compensation and waiting for compensation of hiring a van.
j8akms's full review | 110 words
Review by
tywp
on 17th Apr 2008
User Rating : 2
Respect :
0
First order went smoothly but this second order went less well. Was going to order more from them but will never use this company again and would not recommend it.
tywp's full review | 65 words
Review by
KerryPecker
on 13th Mar 2008
User Rating : 1
Respect :
0
I was not happy with being told that I have to wait another 7 weeks for my fridge when I have a baby! I ordered and was told it would be around 5 days and was in stock - rubbish!
When i complained to Boots they told me it's not even Boots, it's DRL Ltd. This made me more angry. Anyway, I ordered one somewhere else and got it in 4 days and am now happy after a poor experience.
KerryPecker's full review | 81 words
