Boots Kitchen Appliances www.BootsKitchenAppliances.com Reviews

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 0 ratings and 21 reviews

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Average Ratings for Boots Kitchen Appliances www.BootsKitchenAppliances.com

  • Customer Service2.3 stars
  • Quality of website3.4 stars
  • Value for Money3.1 stars
  • Overall rating2.1 stars

21 Reviews For Boots Kitchen Appliances www.BootsKitchenAppliances.com

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Initally a phone order teh man ordered completely incorrect product, product was on double points. I have had to fight for these I got half and and finally 4 months later the rest appeared on my card, but had no communication to say this had happened. Really poor customer service

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    I ordered a larder fridge and paid the standard delivery charge plus an extra £2.99 for two day delivery. I received a phone call on the day of the order to say that they didn't have the item in stock and would not be able to deliver within the time limit. They would therefore refund the extra charge and deliver within 3-7 days.

    True to their word, the order arrived, correct, perfect, and on day 3 - no problems there. However, I have not yet had the £2.99 refund and intend chasin ...

  • Guest 12th Oct 2009

    Reviewer rating: 5 stars


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    It seems that people only write reviews when they're unhappy... So there a happy story! I purchased a washer dryer (AEG L16850) from Boots Appliances online on Wednesday. It didn't seem to be the best deal in first instance, but with £50 worth of points to spend in store it became quite competitive. Delivery was free, but I paid £5 extra for delivery on Saturday. On Friday I received a text and a phone call confirming a delivery slot of btween 7 & 11 Saturday morning. Saturday mornin ...

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    Well it has been a thoroughly disappointing experience with boots kitchen appliances! We bought a washing machine off the website where there was a ticking clock saying 'order in the next 5 minutes' for a next day delivery. Paid 30 for Saturday next day delivery and got the confirmation email that order is accepted, card charged and we should expect delivery. So we disconnected our old machine and put it out for collection. The morning came, the afternoon came and no one called and we got no ema ...

  • Guest 18th Sep 2009

    Reviewer rating: 1 stars


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    I needed a new washing machine urgently due to a breakdown - we have lots of extra washing due to medical conditions.

    Reserached on line and decided to purchase on line through Boots - good price and for an extra payment next day delivery + bonus of Boots advantage card points

    Ordered the service before 9.00am on the 10th including next day delivery (11th), installation and removal of old machine. Within 20 minutes of placing the order received a call from their customer service people trying ...

  • Guest 18th Sep 2009

    Reviewer rating: 1 stars


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    I cannot stress strongly enough that you should not ever consider buying from Boots Appliances. In short, they delivered the wrong appliance, on the wrong day, with a dent - and we have had to pay extra for the privilege. I have given one star ratings as you can't give none.

    We ordered a new fridge freezer in mid July, for delivery on a Monday in Mid-August. Despite a phone call on the Thursday before and an e-mail on the Friday morning confirming the delivery on the Monday, we returned from a ...

  • Sam Zoel 19th Aug 2009

    Reviewer rating: 1 stars


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    Where do I start! Machine came in started playing up loud skreaching and cuts off. We had the machine 3 weeks exactly at this point. Called bosch they came out, took a look and said we can either put a new motor in or as its still within 28 days of purchase, your retailer should be replacing the machine...Well I called Boots Kitchen Appliances a few times they did'nt want to know so from there it was back to Bosch then trading standards and back to boots, they still refused to help us by now I h ...

  • HOMECALL 2020 15th Mar 2009

    Reviewer rating: 0.5 stars


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    The Boots Kitchen Appliances website was informative and the washing machine I wanted was cheaper than anywhere else.
    I was given a Saturday delivery slot between 3pm and 7pm, we had a family Wedding Reception to go to that evening so by 7.30pm when the washing machine hadn't arrived I telephoned Boots Customer Services to find out what was going on. The Advisor keep me waiting on the line while he telephoned the driver. The driver did not answer so the Advisor told me that they do deliver up ...

  • 74lennon Rank: Corporal 18th Feb 2009

    Reviewer rating: 3.5 stars


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    I Intended to buy lots of items (american fridge, dishwasher, tumble dryer, range oven and hood) from Boots appliances, but ended up buying them all elsewhere. They had a fantastic offer on Rangemaster products (buy range oven and hood, get dishwasher free). The American fridge freezer and tumble dryer were priced cheaper than anywhere else I could find. I emailed a question to them about the fridge, and they sent me a very detailed response within 24 hours. I had phoned and spoken to custome ...

  • Guest 25th Oct 2008

    Reviewer rating: 1 stars


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    I have had my delivery date cancelled on two occasions the day before my new dishwasher was due to arrive. Very stressful. Staff I've dealt with don't seem to know what they are doing and I feel communication with them is generally disappointing. Website incorrectly showed that the item was in stock but it wasn't.

    Over one month since ordering (website showed it was in stock, didn't find out it actually wasn't until day before scheduled delivery) and still no sign yet of the dishwasher I should ...

  • cara2244 14th Oct 2008

    Reviewer rating: 4.5 stars


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    I was worried about ordering through Boots Kitchen Appliances as there are some awful reviews, but they were excellent throughout and delivered on the Saturday morning. I found them to be cheaper than anywhere else online, and earned £25 worth of advantage points as well. I have yet to claim them but it seems straightforward.

  • Cloeyus Rank: Sergeant 11th Oct 2008

    Reviewer rating: 5 stars


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    We have used Boots to order two things now - LG washing machine (F1406TDSP) and Bosch fridge (BOSCH KTR18P20GB), and we very impressed on both occasions. The website was easy to use, and the prices were amongst the cheapest, not THE cheapest, but we learnt from our mistake when we ordered our Bosch fridge - we actually used Boots when the other provider let us down. For the washing machine order, I had an email order confirmation through straight away, and within 30mins, a representative called ...

  • me898 22nd Sep 2008

    Reviewer rating: 0 stars


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    I ordered a dishwasher on line. Later that day someone called me saying they needed to take my details again and that I could not have the delivery slot I wanted, which was a Saturday, so it meant I had to have a day off work to take delivery. They also sold me an insurance I had declined on line. So much for ordering oin line, what you think you will get, you probably won't.I was told someone would call to tell me a 4 hr delivery slot, the day before they called and I was given 11 am to 3 pm. I ...

  • diwalters 16th Sep 2008

    Reviewer rating: 1 stars


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    Fridge freezer delivered 3/9/08 with faulty door. Phoned Boots, premium phone rate. Told me to phone Zanussi to arrange delivery of new fridge freezer. Premium phone rate again. 2nd fridge freezer couldn't be delivered until 15/09/08. Today 2nd fridge freezer arrived, damage to side of freezer, had to refuse acceptance. More premium rate phone calls to Boots and Zanussi. Now being delivered 22/09/08! Have been without a freezer for 3 weeks now, very inconvenient, and large phone bills for me to ...

  • Guest 5th Sep 2008

    Reviewer rating: 4.5 stars


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    We were very pleased with the Washing Machine and the customer service and delivery, they kept us informed all the way and were very pleasant and on time with the delivery.

  • scottkirsty 24th Aug 2008

    Reviewer rating: 5 stars


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    £80 saving against high street stores.

    Product delivered less than 48 hours after ordering (ordered Tue 1pm, arrived Thu 11.20am - as promised).

    Three telephone calls after online order. One to process order and validate. Second call in evening as promised to confirm 4 hour delivery slot. Third call from driver on delivery day morning to advise will be arriving between 11am-2pm. Arrived at 11.20am.

    I understand some have had a bad experience, but most reviews are only ever written post ...

  • Guest 16th Aug 2008

    Reviewer rating: 0 stars


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    Bought a cooker from Boots Kitchen Appliances, cooker was delivered on time however on inspection we found bits to be missing. Following installation we found the grill was faulty. Boots refused to refund us our money due to the item being faulty!
    After about 25 phones calls they advised they would take the product back and I would have to foot the £50 collection charge. After speaking to trading standards, my credit card company and quoting consumer rights acts and the distance selling a ...

  • Guest 19th Jul 2008

    Reviewer rating: 4.5 stars


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    I was worried, having read negative reviews of delivery foul-ups when buying from Boots online electrical store, that I would suffer similar. I rarely write reviews of this type, but my experience has been so positive, I thought I'd add my comments. Ordered fridge online a week ago and was given today as delivery date. I received a text two days ago re-confirming delivery and was telephoned last night (as promised) to give me a delivery time of between 7 and 11am today. I was told that the d ...

  • j8akms 29th Jun 2008

    Reviewer rating: 0 stars


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    Boots Kitchen Appliances arranged to have the appliance delivered on the 5th May then decided to deliver on 28th April, but no one there to accept cooker. 2nd June 11-3pm slot no cooker, was told lost in depot. next delivery due 9th June cancelled 12th same thing but this time informed need to order another one. 19th June YES got cooker but old one not taken away. Had to organise disposal of the cooker we paid them to take away. Got compensation and waiting for compensation of hiring a van.

  • tywp Rank: Lance Corporal 17th Apr 2008

    Reviewer rating: 1 stars


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    First order went smoothly but this second order went less well. Was going to order more from them but will never use this company again and would not recommend it.