Maison Du Monde Reviews - uk.maisonsdumonde.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Worse Customer Experience Ever”

Written on: 24/09/2014

I have been waiting since 9 June for an item I ordered. I have taken 3 days off work for a delivery that never came.I have spent at least 2 hours on hold for customer services.I have never received an apology. The delivery service staff are unbelievably rude. I have now cancelled the order and am going through the same process trying to get my refund. There is no such thing as a bargain!… Read Full Review

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★☆☆☆☆

“No other words other than terrible”

Written on: 21/09/2014 by BayleeGonzales (1 review written)

I am still waiting on my bookcase 6 weeks later. They do not reply to any emails or phone calls. Looks like i've lost my money. Now placing a charge back via the bank to get it back. They look like they have some great items but I don't even know if they are a real company!… Read Full Review

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★☆☆☆☆

“Dont Use !!!”

Written on: 01/09/2014 by Marthay357 (1 review written)

I have had a very similar experience to others regarding the lack of customer service. i ordered an item end of July and i am still waiting end of August despite being told twice it was on its way and would be delivered soon. The irony of this is i paid a premium to get it delivered to the UK and the very next day they were offering free delivery. i have written to the company twice and they have not responded to their automated Emails. I continue to live in hope that this will arrive… Read Full Review

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★☆☆☆☆

“BEWARE - Appalling customer service - do NOT order online!”

Written on: 26/07/2014

Nice products at a good price - don't be fooled - there's always a price to pay! I buy everything online and work in ecommerce, with never any real problems. This company takes the cake. Absolutely appalling customer service. Item took 2 months to arrive as their subcontracted delivery company useless - it seems the company doesn't care about things arriving once they have your money (despite staff very sweet but ineffective on the telephone). To top it off item wasn't suitable, now… Read Full Review

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★☆☆☆☆

“Shop elsewhere for honesty and customer service”

Written on: 20/06/2014 by goPage161 (1 review written)

I have not a single good comment about Maison Du Monde. After placing an order in early May I have had nothing but excuses and outright lies from this company today being the final straw. Emailed me on Monday "order has left warehouse" emailed them today to see where it is "oh it has not left the warehouse may be at least another week. No it wont when they eventually telephoned me back and after 20 mins of frustration I cancelled my order which they seemed very keen to do so it would seem that… Read Full Review

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★☆☆☆☆

“Please do yourself a favour and buy from another website ”

Written on: 31/05/2014 by 77McDermott (1 review written)

Absolutely disgraceful!! Ordered a unit in march.......now we are in June and still haven't received it. The correspondence is horrendous because half of the call handlers do not speak English. Never again! Will definitely not be recommending this company to anyone-my advice steer clear!… Read Full Review

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★☆☆☆☆

“very poor quality”

Written on: 25/05/2014 by AKFox (1 review written)

Loved the pictures of the writing desk. Website not clear about cost of delivery which was 39.00. Decided still to go ahead. Took very long time to arrive, and was totally disppointing. Paint is chipped, edges rough, not finished, gaps on the sides wher elements do not meet up. The sliding desk cover hardly works so not practical to open and close. Do not buy… Read Full Review

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★☆☆☆☆

“Awful! Do not buy from them! ”

Written on: 05/05/2014 by gwenjunkmailbox (2 reviews written)

We bought 8 Louis chairs charcoal, 8 out of 8 are faulty and we have been writing 5 months to receive them. We have Ost time and money trying to deal with their customer service representatives, none of which speak correct English and now we are running after the fantom dealing with us in their legal department. We will shortly put the videos of the items purchased and copies of emails received from them on youtube because frankly this is laughable! You could not believe the state of the items… Read Full Review

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★☆☆☆☆

“Don't Buy anything!”

Written on: 03/01/2014

I've lost my money, no item received, no communication! I'll never buy anything from this store. Absolutely a wrong choice. One month is passed and nobody can tell me where is the item that I have paid. The number of tracking doesn't exist. The customer service is wrong!… Read Full Review

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★☆☆☆☆

“Stone Age customer service”

Written on: 21/12/2013

DO NOT BUY FROM THIS COMPANY. I ordered 8 chairs the 10th of September and get the last two delivered the 19th of December. This is after many arguments with a few stock up girls as they were supposed to finally arrive in January or February 2014!!! Not only that but they don't know how to convert euros to pounds as they charge £1.00 for 1.00 €. On the top of it the quality of the items is shocking. I feel ripped off. They didn't have anything to say when I told them about the poor… Read Full Review

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★☆☆☆☆

“Remarkable in its Appalling Standards”

Written on: 19/12/2013

Don't buy from these people. Period. The two items of furniture which we had delivered were packed by a numpty and broken on delivery. We didn't find out about the first until we opened the box. The packaging on the second had in fact almost wholly fallen off when we received it and the stool had not unnaturally been wrecked. Even the courier laughed at how bad it was and took it away. They haven't yet answered emails and don't answer the phone. We have disputed the transaction via… Read Full Review

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★☆☆☆☆

“A shocking buying experience!”

Written on: 19/11/2013 by ByrneA (1 review written)

My experience with this company has been awful. I ordered two chests of drawers and paid £49 to have them delivered. I was advised that I would receive a call from the courier to arrange a date for delivery. I arrived home one evening to discover two large boxes on my front garden - it was pouring with rain. I had received no notification that they were coming. We got the boxes inside and unwrapped the soggy cardboard only to find that both chests were smashed. This also revealed that they had… Read Full Review

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★☆☆☆☆

“Maison du Monde - awful service!!!!!”

Written on: 14/11/2013 by Nelly200 (1 review written)

I wish I had read some of the reviews from this site before I placed an order with Maison Du Monde. The service has been truly awful! I ordered a childs bed and wardrobe a month ago which was supposed to be in stock however 3 weeks later they still couldn't provide a delivery date. The items finally arrived last night (after me chasing the courier company via 5 different telephone numbers to find out why it hadn't been delivered when they said it would)however the bed was badly damaged as the… Read Full Review

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★☆☆☆☆

“Do not buy from this company !!!”

Written on: 09/10/2013

I ordered three chesterfield sofa's from this company, two White, one silver, when they arrived they were not the best quality for what I paid for them but I got over that. A few months later the silver sofa material started to wear. I tried to contact them by phone but could not get through this happened a few times so wrote to them to tell them about the problem, my letter was ignored so emailed them they then got back to me to say my warranty was up, well if they had replied to my letter in… Read Full Review

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Sandy-M's Comment

Written on: 16/10/2013

I wrote this review, maison du monde are now acknowledging my letter, my warranty is still valid because they have found the letter and they are going to send me a new sofa, when I receive the sofa I will remove this bad review as I now have received customer satisfaction.

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★☆☆☆☆

“sent wrong random product”

Written on: 18/09/2013

I looked for the perfect dining chairs and bought them from Maison Du Monde without reading reviews. They promised 2 weeks and I ordered and paid for 6 chairs, as I am a professional decorator.3 weeks later 1 chair arrived, 1 week after that 3 chairs arrived and one random white object which we didn't accept and the driver was upset about not taking of his hands. I have asked for our other 2 chairs and they have now told me they are out of stock for another month. I am so annoyed with their… Read Full Review

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★☆☆☆☆

“Wish I'd read these before we placed the order”

Written on: 19/07/2013

Ordered a table, which took a month to arrive. The delivery company lost it in their warehouses for a week and had to do a search of all their warehouses to find it. For then when it did arrive it was broken. Now trying to get a new table delivered before summer is over. it will take more than 2 weeks to get a new table delivered. It has been daily phone calls chasing it up and now I'm having to tell them to how to do the job by telling them a message from the delivery company. Completely… Read Full Review

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★☆☆☆☆

“Heed the reviews”

Written on: 21/05/2013

Please, listen to the reviews. I read them and dismissed them, because I wanted some items so much. I thought it'd be ok - it wasn't. Firstly, one of my items showed as in stock. You get no delivery info before you pay. After paying, I got an invoice stating that the courier would be in touch no earlier than a month and a half later - that's only contact, not delivery. Secondly, I ordered some wine glasses; they hid the delivery cost for these in the total (which included furniture). On the… Read Full Review

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★☆☆☆☆

“Water stains on night table”

Written on: 26/04/2013

I brought a pair of Honore night stands. They claim to be varnished but when I put a glass of water beside my bed the moisture on the base of the glass left a water mark. I tried to remove this mark with a damp cloth to no avail. I then gently used a cleaning product with a soft cloth and all the paint came off the table right down to the wood. When I complained Maisons du Monde said that if I had only left the glass for an hour it would be okay. I did point out it was a night stand! The… Read Full Review

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★☆☆☆☆

“Dining table, Terrible”

Written on: 14/03/2013

It looked so nice on the fotos on the website. Terrible quality.. Never ever… Read Full Review

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★☆☆☆☆

“Ransom? Or just ridiculous..”

Written on: 07/06/2012

I really, really LIKE Maisons du Monde's furniture. It might not be of the utmost as far as quality goes but it is reasonable and they have a great selection which means that I can update "the look" frequent-ish without breaking the bank.. right? Normally I have been "fairly happy" with my shopping experiences with MdM -- sure, my orders are ALWAYS late but I have assumed this is a "courier issue" rather than an issue with Maisons du Monde. Anyhow.. I placed an order (nearly a month ago) to… Read Full Review

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