Maison Du Monde Reviews - uk.maisonsdumonde.com

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Latest Reviews

★☆☆☆☆

“Something wrong with lots many items”

Written on: 04/07/2016 by Jaydz (1 review written)

Bought 4 lamps, 2 vases, 2 bedside tables, 2 dinig chairs, 2 benches to match a dining table. Love first 6 items BUT drawers on the bedside tables cant open and have to hold onto top so i can open the doors, dining chairs have two very sharp screws on back that have caught on our jumpers; BUT THE WORST: The benches and dining table are sold (via description and picture) as going together to be used for all those momentous family occasions, but the benches crack in the middle as the wood is not… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 30/06/2016 by Sitgesboy (1 review written)

This is the worst company I have ever dealt with! After placing several thousands of euros worth of orders online, we were informed everything was in stock and would be sent to us shortly. SIX WEEKS LATER, we are still waiting. We are sent an email telling us the goods have been sent from their warehouse and that we will receive the goods on a specified date. So on day of expected delivery I take a day off work and wait at home for them. Nothing arrived. Then I phone to find out what's… Read Full Review

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★★★★☆

“Quick delivery, great service, perfect condition!”

Written on: 23/06/2016 by Keltonx50 (1 review written)

I ordered 3 different candle holders but more importantly a sofa. It was the first time I've ordered anything of this importance/expense online without seeing and trying first. Reassured by good reviews and a 14 day free returns policy went ahead. The smaller items arrived within a few dad and the sofa well ahead of the time given when ordered. But Maisons were in continuous contact the whole time keeping me up to date with progress. Sofa arrived in perfect condition and the quality I had hoped… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 03/06/2016 by CassiusFigueroa (1 review written)

Delivered a faulty desk. Required five phone calls, emails and a threat to get a refund. Then acted as though they were doing me a favour! Shocking! Clearly never heard of the sale of goods act!… Read Full Review

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★☆☆☆☆

“Avoid like the plauge ”

Written on: 27/05/2016 by Cory47 (1 review written)

Delivery via TNT is simply shocking. The customer service at the MdM is terrible. Wish I had paid that little bit extra and gone elsewhere… Read Full Review

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★★★☆☆

“Buy the small stuff but not furniture ”

Written on: 13/05/2016 by Rigismum (1 review written)

Whilst living in Switzerland, we bought a gorgeous brown/cream Cowhide Chesterfield sofa, it looks fab as a statement piece , but that's all, when you look at the quality , it's pretty rubbish . I travel around Europe with my job and love to shop in their stores. I compare it to Primark, it looks great but you'll be throwing it out soon. I love the French style, table wear , curtain panels , accessories etc. But I won't buy any more furniture from them. The sales staff in store have a very… Read Full Review

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★☆☆☆☆

“overpriced and poorly packaged”

Written on: 02/05/2016 by 1961Willis (1 review written)

recently bought 2 X accaia wood bedisde cabinets for my bedroom, having payed £200 i expected a good quality product. when it arrived both were damaged, the packaging was dreadfull one thin piece of boubble wrap and placed in a box a lot larger then product, been well bashed about in transit. i called up and they offered £30 compensation for them both, it wasnt enough so i asked for replacements which arrived, both of these were also damaged. called up again and got a full refund and got to… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 25/04/2016 by mavet77 (1 review written)

I was told my TV stand would be delivered between 3pm and 5pm on saturday 23rd April and it dind't turn up. No messgae to tell me that this was going to be the case and hence wasted a portion of my saturday. Was then on hold for 10mins on monday morning to speak to someone about this. There was no explanation as to what happenened and I was told I would get a call back to rebook my delivery time. The operator then promptly said goodbye and hung up whilst I was still talking! Very rude and poor… Read Full Review

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★☆☆☆☆

“Does this company read customer reviews?”

Written on: 14/04/2016

I was planning to buy Chablis dining table and chairs. Luckily, I decided to read customer reviews regarding Maison du Monde before placing my order. It's horror!!! There are so many negative feedbacks. It is so off putting. I decided not to proceed with my orders. Honestly, they have lovely furnitures but with evidence after evidence of poor and sub standard customer service from the reviews of people who have had dealings with them,it will be unwise to proceed. Surely, they can do better in… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 12/02/2016 by jbMorgan378 (1 review written)

I ordered in Switzerland goods for 620 CHF and included delivery. Only with the confirmation email after the payment I discovered they don't include carrying the goods upstairs which defeated the whole purpose of the delivery (which costs 70 chf for my order). I decided to call them and see my options, but they hung up on me both times by french and english service. Rude and useless and quite sneaky… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 13/01/2016 by Halevx158 (1 review written)

Purchased a lamp in a store in France and on our return to England found it was not included. Did not feel I was dealt with correctly when I contacted the company and really was made to feel as if I had fabricated the whole story. So buyer beware check, check and check again!!!!… Read Full Review

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★★☆☆☆

“Poor after sales service”

Written on: 13/11/2015 by Donahue463 (1 review written)

Called customer service several times today and they just hang up on you, saying we are too busy at the moment. They say send us an email which I did. Got an automatic response saying they would get back to me in 5 days. They were meant to deliver last Sat, courier company called me on Friday to say sorry they were fully booked and I had to rearrange. Called yesterday to confirm new delivery date, they said someone would call me back yesterday to let me know. No one called me back. Massive… Read Full Review

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★☆☆☆☆

“Bad service!”

Written on: 22/10/2015 by Cornish2 (1 review written)

We go to France regularly to shop and have spent a considerable amount of euros in Maison due Monde. We bought several items on our last trip in one of the stores and stashed the packages in our rather laden car. When we returned to England the next day discovered one of the items, a lamp had not been included. I emailed and was asked for a copy of the the receipt which I supplied and was duly informed the lamp could not be traced. I was made to feel that I was in the wrong although they… Read Full Review

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★☆☆☆☆

“Missing lamp”

Written on: 18/10/2015 by cvMcClellan42 (1 review written)

I was in Brittany on holiday and as usual popped into one of the stores and bought several items. As the package was not opened until our return to England we discovered that the lamp purchased had not been packed. I immediately contacted the company with very negative results. I know that I was to blame for not checking the package but have been made to feel dishonest which is certainly not the case The lamp only cost approximately 30€ and I have spent a lot of money on line and in stores… Read Full Review

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★☆☆☆☆

“Furniture is absolute Rubbish”

Written on: 09/10/2015 by Sailuhuru (1 review written)

we order about 5000 Euros worth of furniture for our new residence in Portugal. it was shipped to a collection point in Freiburg to meet up with other furniture from Switzerland and the USA. unfortunately, the shipment was delayed for about 6 weeks because of the August vacation season. when we finally received the furniture mid September in Portugal, a lamp was broken and a chest and drawer (Mozambique) gave off black ink like paint when wiped. the answer, sorry, your time to report has… Read Full Review

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★★★★★

“Fabulous!!”

Written on: 21/05/2015 by Dominick296 (1 review written)

Having read so many bad reviews before, it took me six months to make the decision to order from them. Quick delivery, amazing service as one lampshade was smashed when it arrived, they sent me a new lamp and lampshade to replace the damage one. I just love it! Well done Maisons du Monde!… Read Full Review

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★★☆☆☆

“Poor quality and expensive”

Written on: 28/01/2015 by LuciaWiley178 (1 review written)

We orderer a kitchen table and when it arrived it was already in a bad condition. The steel frame was bend and it was hard to assamble. It was an expensive table and for this price you shouldn't have to assemble the whole table (plus drilling). Because of the bend middle part the table is wabbling and not very stable. They told us they couldn't replace the table and could only give us a little refund… Read Full Review

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★☆☆☆☆

“Poorly made furniture Poor customer service”

Written on: 19/12/2014 by Palison (1 review written)

I have just bought the manosque wardrobe. Far from being a 'refined' wardrobe it is made from roughly cut wood which is painted poorly. Customer service is terrible. They cancelled the first delivery date the day before they were due.I had taken a day off work for the delivery. Stick to Ikea… Read Full Review

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★★★★☆

“Stylish, well made”

Written on: 05/12/2014 by 52Gauthier (1 review written)

I have ordered huge amounts of furnishing including kitchens and bathrooms from Maison du Monde because I like the look they offer. All items have been very well made and look superb. I would however advise anyone buying from them to apply extra varnish to dresser top etc. Also not that they do not provide loose covers for their sofas with loose covers. which is a bit annoying because the whole point of buying a sofa with loose covers is to be able to buy extra ones if need be… Read Full Review

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★★★★★

“Fantastic”

Written on: 21/11/2014 by Islas77 (1 review written)

I ordered 11 items from Maison Du Monde on Saturday afternoon. I then read the reviews on this site . I did consider cancelling the order, but decided to take the risk. I am so pleased i stuck with them. My goods arrived by midday on Thursday . Amazing service fantastic items. I was able to track the order from its departure in France all the way to home. I have nothing but praise for this company. I can't wit to use them again… Read Full Review

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