Maison Du Monde Reviews - uk.maisonsdumonde.com

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Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 25/04/2016 by mavet77 (1 review written)

I was told my TV stand would be delivered between 3pm and 5pm on saturday 23rd April and it dind't turn up. No messgae to tell me that this was going to be the case and hence wasted a portion of my saturday. Was then on hold for 10mins on monday morning to speak to someone about this. There was no explanation as to what happenened and I was told I would get a call back to rebook my delivery time. The operator then promptly said goodbye and hung up whilst I was still talking! Very rude and poor… Read Full Review

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★☆☆☆☆

“Does this company read customer reviews?”

Written on: 14/04/2016

I was planning to buy Chablis dining table and chairs. Luckily, I decided to read customer reviews regarding Maison du Monde before placing my order. It's horror!!! There are so many negative feedbacks. It is so off putting. I decided not to proceed with my orders. Honestly, they have lovely furnitures but with evidence after evidence of poor and sub standard customer service from the reviews of people who have had dealings with them,it will be unwise to proceed. Surely, they can do better in… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 12/02/2016 by jbMorgan378 (1 review written)

I ordered in Switzerland goods for 620 CHF and included delivery. Only with the confirmation email after the payment I discovered they don't include carrying the goods upstairs which defeated the whole purpose of the delivery (which costs 70 chf for my order). I decided to call them and see my options, but they hung up on me both times by french and english service. Rude and useless and quite sneaky… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 13/01/2016 by Halevx158 (1 review written)

Purchased a lamp in a store in France and on our return to England found it was not included. Did not feel I was dealt with correctly when I contacted the company and really was made to feel as if I had fabricated the whole story. So buyer beware check, check and check again!!!!… Read Full Review

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★★☆☆☆

“Poor after sales service”

Written on: 13/11/2015 by Donahue463 (1 review written)

Called customer service several times today and they just hang up on you, saying we are too busy at the moment. They say send us an email which I did. Got an automatic response saying they would get back to me in 5 days. They were meant to deliver last Sat, courier company called me on Friday to say sorry they were fully booked and I had to rearrange. Called yesterday to confirm new delivery date, they said someone would call me back yesterday to let me know. No one called me back. Massive… Read Full Review

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★☆☆☆☆

“Bad service!”

Written on: 22/10/2015 by Cornish2 (1 review written)

We go to France regularly to shop and have spent a considerable amount of euros in Maison due Monde. We bought several items on our last trip in one of the stores and stashed the packages in our rather laden car. When we returned to England the next day discovered one of the items, a lamp had not been included. I emailed and was asked for a copy of the the receipt which I supplied and was duly informed the lamp could not be traced. I was made to feel that I was in the wrong although they… Read Full Review

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★☆☆☆☆

“Missing lamp”

Written on: 18/10/2015 by cvMcClellan42 (1 review written)

I was in Brittany on holiday and as usual popped into one of the stores and bought several items. As the package was not opened until our return to England we discovered that the lamp purchased had not been packed. I immediately contacted the company with very negative results. I know that I was to blame for not checking the package but have been made to feel dishonest which is certainly not the case The lamp only cost approximately 30€ and I have spent a lot of money on line and in stores… Read Full Review

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★☆☆☆☆

“Furniture is absolute Rubbish”

Written on: 09/10/2015 by Sailuhuru (1 review written)

we order about 5000 Euros worth of furniture for our new residence in Portugal. it was shipped to a collection point in Freiburg to meet up with other furniture from Switzerland and the USA. unfortunately, the shipment was delayed for about 6 weeks because of the August vacation season. when we finally received the furniture mid September in Portugal, a lamp was broken and a chest and drawer (Mozambique) gave off black ink like paint when wiped. the answer, sorry, your time to report has… Read Full Review

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★★★★★

“Fabulous!!”

Written on: 21/05/2015 by Dominick296 (1 review written)

Having read so many bad reviews before, it took me six months to make the decision to order from them. Quick delivery, amazing service as one lampshade was smashed when it arrived, they sent me a new lamp and lampshade to replace the damage one. I just love it! Well done Maisons du Monde!… Read Full Review

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★★☆☆☆

“Poor quality and expensive”

Written on: 28/01/2015 by LuciaWiley178 (1 review written)

We orderer a kitchen table and when it arrived it was already in a bad condition. The steel frame was bend and it was hard to assamble. It was an expensive table and for this price you shouldn't have to assemble the whole table (plus drilling). Because of the bend middle part the table is wabbling and not very stable. They told us they couldn't replace the table and could only give us a little refund… Read Full Review

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★☆☆☆☆

“Poorly made furniture Poor customer service”

Written on: 19/12/2014 by Palison (1 review written)

I have just bought the manosque wardrobe. Far from being a 'refined' wardrobe it is made from roughly cut wood which is painted poorly. Customer service is terrible. They cancelled the first delivery date the day before they were due.I had taken a day off work for the delivery. Stick to Ikea… Read Full Review

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★★★★☆

“Stylish, well made”

Written on: 05/12/2014 by 52Gauthier (1 review written)

I have ordered huge amounts of furnishing including kitchens and bathrooms from Maison du Monde because I like the look they offer. All items have been very well made and look superb. I would however advise anyone buying from them to apply extra varnish to dresser top etc. Also not that they do not provide loose covers for their sofas with loose covers. which is a bit annoying because the whole point of buying a sofa with loose covers is to be able to buy extra ones if need be… Read Full Review

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★★★★★

“Fantastic”

Written on: 21/11/2014 by Islas77 (1 review written)

I ordered 11 items from Maison Du Monde on Saturday afternoon. I then read the reviews on this site . I did consider cancelling the order, but decided to take the risk. I am so pleased i stuck with them. My goods arrived by midday on Thursday . Amazing service fantastic items. I was able to track the order from its departure in France all the way to home. I have nothing but praise for this company. I can't wit to use them again… Read Full Review

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★☆☆☆☆

“Worse Customer Experience Ever”

Written on: 24/09/2014

I have been waiting since 9 June for an item I ordered. I have taken 3 days off work for a delivery that never came.I have spent at least 2 hours on hold for customer services.I have never received an apology. The delivery service staff are unbelievably rude. I have now cancelled the order and am going through the same process trying to get my refund. There is no such thing as a bargain!… Read Full Review

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★☆☆☆☆

“No other words other than terrible”

Written on: 21/09/2014 by BayleeGonzales (1 review written)

I am still waiting on my bookcase 6 weeks later. They do not reply to any emails or phone calls. Looks like i've lost my money. Now placing a charge back via the bank to get it back. They look like they have some great items but I don't even know if they are a real company!… Read Full Review

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★☆☆☆☆

“Dont Use !!!”

Written on: 01/09/2014 by Marthay357 (1 review written)

I have had a very similar experience to others regarding the lack of customer service. i ordered an item end of July and i am still waiting end of August despite being told twice it was on its way and would be delivered soon. The irony of this is i paid a premium to get it delivered to the UK and the very next day they were offering free delivery. i have written to the company twice and they have not responded to their automated Emails. I continue to live in hope that this will arrive… Read Full Review

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★☆☆☆☆

“BEWARE - Appalling customer service - do NOT order online!”

Written on: 26/07/2014

Nice products at a good price - don't be fooled - there's always a price to pay! I buy everything online and work in ecommerce, with never any real problems. This company takes the cake. Absolutely appalling customer service. Item took 2 months to arrive as their subcontracted delivery company useless - it seems the company doesn't care about things arriving once they have your money (despite staff very sweet but ineffective on the telephone). To top it off item wasn't suitable, now… Read Full Review

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★☆☆☆☆

“Shop elsewhere for honesty and customer service”

Written on: 20/06/2014 by goPage161 (1 review written)

I have not a single good comment about Maison Du Monde. After placing an order in early May I have had nothing but excuses and outright lies from this company today being the final straw. Emailed me on Monday "order has left warehouse" emailed them today to see where it is "oh it has not left the warehouse may be at least another week. No it wont when they eventually telephoned me back and after 20 mins of frustration I cancelled my order which they seemed very keen to do so it would seem that… Read Full Review

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★☆☆☆☆

“Please do yourself a favour and buy from another website ”

Written on: 31/05/2014 by 77McDermott (1 review written)

Absolutely disgraceful!! Ordered a unit in march.......now we are in June and still haven't received it. The correspondence is horrendous because half of the call handlers do not speak English. Never again! Will definitely not be recommending this company to anyone-my advice steer clear!… Read Full Review

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★☆☆☆☆

“very poor quality”

Written on: 25/05/2014 by AKFox (1 review written)

Loved the pictures of the writing desk. Website not clear about cost of delivery which was 39.00. Decided still to go ahead. Took very long time to arrive, and was totally disppointing. Paint is chipped, edges rough, not finished, gaps on the sides wher elements do not meet up. The sliding desk cover hardly works so not practical to open and close. Do not buy… Read Full Review

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