Pine Solutions - www.pinesolutions.co.uk Reviews | Online Home Furnishing Shops

★☆☆☆☆

WRITE A REVIEW

“Never Arrvied”

Written on: 06/04/2013 by Swissmsn

Ordered a Pine Chest of drawers, 4 months later still waiting for it to arrive. I could have traveled to Mars and back by the time it arrives...how much longer should I wait? (read more)

Visit pinesolutions.co.uk

Report this review

★★★★☆

WRITE A REVIEW

“Nice stuff, quick delivery but my stuff was damaged”

Written on: 15/12/2012

Bought a filing cabinet. Front of the top surface had obviously been bashed before packing and dispatching. Offered £20 off but preferred replacement which was arranged painlessly. The replacement has obviously suffered a similar sort of damage but the corner has been smoothed off in their workshop, so the front edge corners are different. I can feel on underside where the bash was, as the wood has been bulged out. I think I will call it quits as otherwise it's fine. I see from the reviews... (read more)

Visit pinesolutions.co.uk

Report this review

★☆☆☆☆

WRITE A REVIEW

“Catch 22 with a TV Cabinet!!”

Written on: 30/10/2012 by David1468 (1 review written)

After browsing the websites of Pinesolutions.co.uk and their sister site oaksolutions.co.uk for an hour or so I bought an oak TV cabinet. As I wanted the cabinet to go to a home in Spain (where we manage numerous properties), I asked for delivery to be made to our freight agents, who in turn would transport it later that week together with a lot of other stuff destined for Spain. To ensure the goods arrived at the freight agents warehouse in time I also paid an additional £9.99 for next day... (read more)

Visit pinesolutions.co.uk

Report this review

★☆☆☆☆

WRITE A REVIEW

“ Messed up twice - will never order again from here”

Written on: 17/09/2012

I made an order for three items, One was in stock, and the other two were 6-8 weeks. I asked if they would send the in-stock item now (they say everything has free delivery) and was told I would have to pay additional delivery, so I just cancelled the order and re-ordered the in stock item only, thinking I'd order the other items later. They could have saved me this trouble. The second time the checkout failed with an error message, my card was charged again and they had no trace of my... (read more)

Visit pinesolutions.co.uk

Report this review

★☆☆☆☆

WRITE A REVIEW

“Rude and patronising customer services!!!!”

Written on: 05/09/2012

I recently bought a tv unit from this company. Yes - the ordering and delivery were efficient but unfortunately that is were the good service ended. As soon as I opened the box I saw the top of the unit - I was very shocked and disasppointed. The front strip of wood was a completely different colour and had a Huge big black knot in it. It was completely unacceptable. I was very surprised that the person who had made the unit could have made it like that. I phoned Pine Solutions who at first... (read more)

Visit pinesolutions.co.uk

Barry_Pinesolutions's Comment

Written on: 07/09/2012

I’m sorry to hear that you were not happy with the quality of the piece that we sent out to you, this particular range is styled to resemble reclaimed wood and as such does contain the level of variation and rustic distressing that you have described. I understand that you did want to exchange for another product in the same range but the reason this was not suggested was that we would not be able to guarantee that any replacement piece would have any less distressed.

We offer a free service on all of our deliveries, but if a non-faulty item is returned to us then I am afraid that we do have to apply a charge for collection. Our warehouse is not insured for visits by the general public, which is why that your husband was not able to return the product himself. You have mentioned that you feel that you may have been sold a ‘second’, but I can assure you that this is not something that we would do under any circumstances as we always try and ensure that our furniture is of the highest quality.

I do appreciate your frustration that your order was not as expected and the problems you experienced in arranging the return. Should you wish to discuss this matter further, you can reach me either at this email address or on 0844 248 8184.

Barry Clare
Senior Account Handler

Reply to this comment

Report this review Read 1 Comment

★★★★★

WRITE A REVIEW

“Brilliant Company”

Written on: 12/08/2012 by dumpling67

I was amazed how good Pine Solutions are both with superb priced furniture and quick delivery. I would certainly recommend them to everyone. I even had e-mails regarding delivery dates and had a phone call from the delivery driver to say he would be arriving within ten minutes - how's that for good service! I cannot think of anything bad about this company at all- which is rare for companies these days. (read more)

Visit pinesolutions.co.uk