Laura Ashley Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
11% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Laura Ashley - Ask a question now

Media Gallery for Laura Ashley

Laura Ashley

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Delivery service by Yodel appalling ”

Written on: 20/12/2014 by Indi888 (2 reviews written)

I suggest you don't use Laura Ashley's delivery service as they use the completely incompetent Yodel!! I'm still waiting for my delivery after a month! Laura Ashley don't seem to be able to get any answers from Yodel either, I really can't believe thet a reputable company would consider using them! After £15.00 of phone calls to both companies, Laura Ashley have now agreed to send it again using Citylink!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Indi888's Response to Indi888's Review

Written on: 23/12/2014

Update!!
Surprisingly Yodel haven't sent it back yet! Joke! Laura Ashley couldn't deliver their promise so they've finally agreed to give me a refund, one month later! Even Laura Ashley can't get a good service from Yodel and they're paying them!! Last time I shop at LA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Lets look at Laura Ashley from insie”

Written on: 16/10/2014

I worked for Laura Ashley in the call center for over 3 years, As ALL company's, there are issues and problems. Theses problems will always happen. However, i have seen some posts on here that i recognise from complaints i have dealt with. What will always AMAZE me is that if you, as a human being, call another human being and are rude, nasty, sarcastic and aggressive, you expect that person to bend over backwards to help you?? The people in the complaints department are a nice lot of people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Too Bad to be true”

Written on: 14/10/2014 by Suehowell (1 review written)

My situation with Laura Ashley is the same as another reviewer, I ordered two Bradford Leather Sofas in July which were at sale price for 26th September delivery (I was given the actual delivery date), then in August receiving an email from LA to say delivery would be delayed until 7th November. I have now received a letter saying the sofas have been further delayed in production and LA are unable to guarantee a pre Christmas delivery ! Yesterday I went on to LA's website and went through the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great furniture”

Written on: 23/09/2014 by Bricen172 (1 review written)

Very happy also with wallpaper and decoration ! Good service, but no swatches for Germany… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off!”

Written on: 14/09/2014

I ordered 2 sofas in the sale which I was told would take 12 weeks to be delivered. If you are the type of person to change your mind DO NOT ORDER FROM LAURA ASHLEY!! When I tried to cancel the order very early on I was told that I would have to pay a quarter of the price, over £400 because the sofas were 'bespoke' and made to my specification. The customer service is appalling and they speak to you like you are nothing. When I asked to speak to a manager I was told that I had reached… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“unspeakably poor qualitity, don't waste your money”

Written on: 06/09/2014 by McClure189 (1 review written)

If you don't like ironing do not buy bedding from Laura Ashley. I unfortunately bought 2 sets, a wash and a wear. What a big mistake. No matter how carefully I wash them, on reduced ironing setting, how much fabric conditioner I use, they always come out of the machine looking like chewed up rags and even, after taking ages ironing them, the creases never really come out. I took them back to the shop and was told there was nothing they could do, that was just the material they were made from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't Bother with LA”

Written on: 02/09/2014 by Baueryv425 (1 review written)

Good advice really. We bought two sofa's for our living room and were very happy with them. However after the first year the fabric started to discolour from the inside in the form of dark patches. When my wife tried to clean the first one with a damp cloth it just got bigger and bigger and turned a bluey purple. Convinced that it was a fabric fault or something behind the fabric we turned to customer services. Now because the sofa's were over a year old and we had not taken out the extra five… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Rochester sofa”

Written on: 17/08/2014 by tomkina (1 review written)

Looks stylish but the worst quality cushion fillings thay I have ever had. The care guide says that they must be plumped up weekly. However, this is a complete waste of time as the flatten as soon as I sit on them. I may just as well sit on the frame… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Duvet cover felt like a crumpled rag after 1 night”

Written on: 03/08/2014 by 1945McCracken (1 review written)

I purchased a very expensive child's duvet cover and pillow case from Laura Ashley. After 1 night on my daughters bed, it was crumpled and soft and looked awful. I decided to wash it to freshen it and found I couldn't iron it smooth again, so it looks even worse. I spoke to customer services who dismissed my concerns by saying it was 100 per cent cotton and all cotton covers did this and they would not give me a refund. I would not shop with them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not the quality expected”

Written on: 29/07/2014 by Stamfordshopper (1 review written)

I recently bought a poncho style top from LA and kept it to take away on holiday. After wearing it twice I washed it on my return. Despite hand washing it in cold water with Persil liquid recommended for coloured garments, and drying it flat indoors, it looked and felt like a washed out dishcloth once it dried. I took it back to LA where I was begrudgingly allowed to exchange the item after receiving a good dressing down. The shop manager (who didn't speak to me personally but remained out of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST CUSTOMER SERVICE EVER”

Written on: 23/06/2014 by EllenLa-mer (1 review written)

I arranged for my new bed and matching ottoman to be delivered today. I was given a three hour delivery slot in which my items would arrive and advised that 30 minutes prior to this I would receive a call from the driver. My husband was only ten minutes away, so this would give him plenty of time to get to our house to take receipt of the delivery. Guess what....the 30 minute call didn't materialise and instead I received a voicemail from the Laura Ashley offices to say the driver was outside… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wrong order and not willing to compensate”

Written on: 16/06/2014 by Elsie2014 (1 review written)

I was never ever buy any furniture from Laura Ashley again, it has been a total nightmare. First to arrange a delivery date, as every date they couldn't do. Finally when the furniture came the armchair was ill made and had 4 back legs on it! My lovely Beth silver mirror that I ordered was gold! Laura Ashley refused to recognise the mirror was the gold and tried to insist as it was hand made the shades of silver vary. Never again, for pay slot if money for very poor quality and service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor sofas”

Written on: 13/06/2014 by KingHowell1961 (1 review written)

Ordered Kendal sofa and chair and Linden sofa and they arrived on time , although for some reason they tried to deliver two Linden sofas. Just a few weeks in the sofa cushions were flat and misshapen. I have done everything recommended to reshape but to no avail. in addition the back cushions on the Linden don' t sit together on the back of the sofa, the wooden legs on the rear swivel every time the sofa is moved. The loose cover on the large Kendal is too small? It doesn't zip all the way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nannying's Comment

Written on: 29/06/2014

If you have no success please get in touch with a company called furniture reports for an independent report . I sought their advice after having six months of haggling with FIRA and a well known retailer. An independent report was submitted to the retailer and a full refund is to be paid along with refund of the fees paid to the independent company. The furniture is to be returned. Good luck.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Cheap goods marketed as high-class”

Written on: 02/06/2014 by 18Townsend (1 review written)

Shocked at things like photo frames, cushions and throws that I've bought that have disintegrated a few months later.my advice is go to cheaper stores like Dunelm where the quality is just as good - if not better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mortimer sofa”

Written on: 01/06/2014 by DamariCarver309 (1 review written)

We took delivery of a sofa in April, after 4 weeks we noticed what we thought was a small black mark on the front facia, on closer inspection it was a small hole in the fabric. We contacted customer service who sent a technician a few weeks later. The technician said it was impact damage and he doubted that Laura ashely would do anything to repair it as we had not reported it straight away. indeed a few days later customer services said the would do nothing about it as it was impact damage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Uncomfortable Sofas!”

Written on: 24/05/2014

We bought two sofas in January. We ordered them with foam infill cushions so that they would keep their shape and not need continuous plumping. We were not shown any foam samples in the shop. They arrived in April and are horribly uncomfortable. They are rock hard and although small styles they feel huge and pumped up. It's like sitting on the big air bed . We felt hurried to buy as it was supposedly the last day of the sale. However, the sale commenced again the next day and is still running… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service Ever”

Written on: 26/04/2014 by 482Caldwell (1 review written)

I need a spare part for a LA bed that was purchased from a friend of a friend. As I cant provide a receipt, they will not order me a spare part. I am not expecting the part for free, but they refuse to budge. Most unhelpful, stuck up women who just sound like automated robots… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Laura Ashley Hastings Daybed”

Written on: 20/04/2014 by YuremO'Neil (1 review written)

The Laura Ashley Hastings daybed was perfect for our spare room. But had only been slept in a few times when the welds holding the legs at one end of the trundle gave way. It was not a heavy person sleeping there! I filed the sharp edges off the frame to make it safe - this apparently invalidated the warranty. And no matter that it broke BEFORE I filed the sharp edges off. Despite the bed being unsuitable for normal usage Laura Ashley customer service would only say that we could buy a new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total Rubbish!!”

Written on: 06/04/2014 by ChristopherMcGraw31 (1 review written)

My elderly mother purchased a chair from Laura Ashley costing £600 assuming it would be of high quality, how wrong could she be! After only 2 weeks the seat cushion had collapsed and she was virtually sitting on the base of the chair, she weighs approximately 9 stone. We called customer services and they insisted on sending their upholsterer out to see the chair, he agreed that the seat cushion was not right and did not recover after it had been sat on. He said he would make a larger… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shockingly bad customer service”

Written on: 13/02/2014

Delivery time is twice what was estimated, but sheer incompetence at dealing with my order is what is so shocking. Have phones a number of times, was told different information each time I called. Was actually accused twice of lying, making up what the previous customer service support agent told me because 'that wasnt what she wrote down in the notes' and accused of lying about the delivery time stated in my order - I have it in black and white!! Refusal to put me trough to a supervisor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview