Laura Ashley Reviews

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1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 7 reviews

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Average Ratings for Laura Ashley

  • Quality of service1.2 stars
  • Layout of shop2.2 stars
  • Value for Money1.5 stars
  • Overall rating1 stars

7 Reviews For Laura Ashley

  • Guest 6th Dec 2009

    Reviewer rating: 1 stars


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    We ordered 2 Laura Ashley Kendal sofa's that arrived in September 2009. At the time of writing (early December) they look as if we have had them for 3 or 4 years, not three months.

    The quality of the sofa stuffing is dreadful. Despite plumping regularly as instructed (about every 3 - 4 days), the cushions are now flat and lumpy. They are also uncomfortable.

    To put this level of wear into perspective, it is worth saying that there are only two people in our household (myself and my husband), we both work full time, and we spend a lot of our time sprawled on the floor. The sofa's have therefore had less use than they would get in a normal household.

    On complaining to Laura Ashley we are told this is a 'characteristic' of their sofa's. The member of staff I spoke to also told me that they receive a lot of complaints about their sofa's. I would not buy again from Laura Ashley, and would strongly recommend to anyone else that they avoid these sofa's. Having spend almost £3,000 I frankly expect better quality.


  • Guest 17th Mar 2009

    Reviewer rating: 0 stars


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    I liked the furniture in the Laura Ashley shop, but I ordered two sofas on same day same colour leather(breton) same design -however they are two different shades ,one orangany one reddish and head office say it is acceptable to them and now i have no choice---truly i know I can never sell them as a pair

  • happydaze 3rd Jan 2009

    Reviewer rating: 5 stars


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    I paid £200 for a Laura Ashley Interior Designer to visit my home in 2007, what a fantastic service this company provides. The designer was knowledgeable, creative and created a beautiful home of which i am proud of. the designer measured, designed, sent out scheme boards and a detailed quote including paint, curtains, accessories, poles alot of which are just available to design service customers. the customer service was pretty good too

    The company offer fantastic loyalty discounts to ...

  • Guest 22nd Nov 2008

    Reviewer rating: 0 stars


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    I ordered 11 metres of fabric on 28th of october 2008 and 21 november I am still waiting. Payment was taken on 28th october and I am being fobbed off constantly by the customer service dept. I have had to instigate a dispute with my bank in order to get anything moving. Laura ashley is a shocking company and I would warn you not to order anything from them

  • alibarnes 12th Aug 2008

    Reviewer rating: 0 stars


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    I ordered a sideboard and sideboard top online at the end of April and paid at the time. I received a confirmation of order the next day stating that we would hear from the delivery company by 8th August. We didn't hear from them or Laura Ashley, so I contacted them a few days later and was told that the entire range we had ordered from was undergoing quality checks, due to a large number of quality problems on the range. Customer service was unable to tell me anything more or give me any timesc ...

  • denjac 29th Jul 2008

    Reviewer rating: 0 stars


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    although we loved the table and chairs in the shop, it has yet to appear in my home.ordered in january told a 9 week delivery but we had to pay up-front.Its now 29th July and I am still waiting, we have been told that the end of August is possilbleI would NEVER order from them again.

  • Beech6 Rank: Lance Corporal 13th Mar 2008

    Reviewer rating: 1 stars


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    Over a period of 3-4 years I have kitted out my lounge with Laura Ashley furniture. A range of wooden furniture e.g. book case, coffee table and drawers and more recently two new sofas.
    I have to say that in reality, the furniture doesn't meet my expectations of a quality product at all and when you try and complain responses are slow and inadequate.

    The wooden furniture - specifically the coffee table has drawers without any runners. Over time this has led to the drawers getting stuck when yo ...