Laura Ashley Reviews

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Laura Ashley

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Latest Reviews

★☆☆☆☆

“avoid this company like the plague”

Written on: 29/11/2016 by CatherineGreen (1 review written)

Bought expensive paint from them. The paint finish was patchy and brush marks were horribly visible. The company refuses to take responsibility for the paint that dries far too quickly. They had the cheek to suggest I can't apply paint or my walls are to blame. I've put them to proof and they have failed to respond. I redecorated the walls with dulux paint which is half the price. Don't buy products from this company. They refuse to give me my money back… Read Full Review

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★★☆☆☆

“Laura Ashley Brompton Wardrobe - Buyer beware. ”

Written on: 23/11/2016

This is a terrible product. It is a mix of veneer covered chip board and some solid wood. However the wood is soft and self assembly is tricky to say the least. The instructions are poor and confusing and once you do start to put it together, the pilot holes are all over the place, the draw bolts pull through the wood as you tighten them up and once it is assembled, it is so flimsy. This is a £200-300 worth product at best. If you pay full price then prepare to be disappointed. There are much… Read Full Review

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★☆☆☆☆

“Roman Blinds”

Written on: 19/11/2016 by LeonardFaulkner (1 review written)

My wife ordered a pair of roman blinds these were the same size, as our dining room has twin windows. On collection and opening of packaging I could not believe what I found, one blind had three vertical ribbons for dressing and the other had four how the hell can you not notice this I can only surmise their QC section is in need of restaffing. These blinds were not cheap and I expected at least a quality product. Now we have a month long wait until we get them back and I can fit them, still I… Read Full Review

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★☆☆☆☆

“Wallpaper ”

Written on: 11/11/2016 by natty34 (1 review written)

Very disappointed with Laura Ashley customer service, had returned 7 lots of unused wallpaper within the 28 day period intact,as I disliked the colour, however Laura Ashley refused to acknowledge this and firstly only partially refunded me both times and delayed my refund of up to 6 weeks, refused to answer my emails in a timely matter. Terrible customer service… Read Full Review

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★☆☆☆☆

“Appalling Customer service”

Written on: 03/11/2016 by jjcenfield10 (1 review written)

Ordered curtains and pelmet made to measure. Assured at time of purchase that pelmet came with Velcro backing as standard(to enable fixing to existing Velcro base). Collected purchase 8 weeks later and pelmet did not have Velcro backing. Complained to store who passed the buck to head office 'customer service' who refused to phone back. They claimed that the mistake was theirs but the problem was mine. They refused to correct their problem. I wanted to use their design service for the whole… Read Full Review

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★☆☆☆☆

“absolutleydisgusting service”

Written on: 28/10/2016

i brought a mirror from bentley bridge store on 24th september..a mirror costting £375.. it hd 30 per cent off so i brought it... had to wait 5 weeks for delivery which cost £25.. i had no choice with this charge...delivery date was 24th october... on delivery it was checked.. my mirror was broken.. so a photo was taken and it was put back on the lorry.. i was told customer service would contact me in a few days.... 29th october... im still waiting.... LAURA ASHLEY... i want my money back… Read Full Review

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★☆☆☆☆

“Dirty damaged divan bed”

Written on: 25/10/2016

I purchased a divan bed costing £1200.00! I couldn't unpack straight away as the room wasn't ready ! They pointed out that if I didn't take delivery storage charges would incur at £100 per week. When I opened this the divan was dirty and a hole in it! I took photos to evidence this and they were not interested as I was over my 7 days of checking this - wrong of me to assume this was in perfect new condition that they should check before delivered ! Poor poor customer service - not… Read Full Review

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★☆☆☆☆

“Amelia Divan rubbish”

Written on: 07/10/2016 by frMcClure125 (1 review written)

Bought the single Amelia Divan bed with the coil mattress supposedly reduced by 60% meant I paid £550 instead of over a £1000 so thought a bargain for my son as I was looking to replace his bed. A few years ago I used to buy many things from LA as they could be relied on for excellent quality, don't be fooled by the name it's of very poor quality the mattress is the type you find on very cheap beds my son has remarked that when he moves in the night the springs make a pinging noise and it's… Read Full Review

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★☆☆☆☆

“Thoroughly Dissatisfied”

Written on: 26/09/2016 by RandallBallard (1 review written)

We were very unhappy with our new sofa from Laura Ashley. We purchased an Abingdon Large 2 seater sofa in June 2016 and received in July 2016. We could not believe how poor the quality of the seat cushions were. From the first moment of sitting on them, they creased and left large indentations that you only expect to find on a sofa that had received serious misuse!! We phoned Customer Services at Laura Ashley with this problem and they sent a technician who agreed the seat cushions were not… Read Full Review

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★★★★★

“worseter range”

Written on: 18/09/2016 by Nigel-mc (2 reviews written)

I bought a few items and am happy with the product and service I recieved from LA. I will be happy to shop with LA again and again as long as the service remains top notch… Read Full Review

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★★☆☆☆

“Not the Quality It Used To Be”

Written on: 04/09/2016 by vedch (1 review written)

Bought the beautifully patterned Gosford duvet/pillow covers. Sadly this bedding is not the quality product Laura Ashley used to manufacture. Cheap cotton and very thin. I would rather pay a little more for a quality product… Read Full Review

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★☆☆☆☆

“poor quality furniture”

Written on: 26/08/2016 by ErikaBrennan287 (1 review written)

we ordered Laura Ashley furniture in March 2016. It took 5 months to deliver and not worth the wait. The Ashley range is very poor quality with drawers that don't fit properly and the size of the bedside cabinets and 7 drawer dresser would suit a child's room, not an adult. I will never order furniture again and am thoroughly disappointed… Read Full Review

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★☆☆☆☆

“Laura Ashley washes hands of delivery ”

Written on: 22/08/2016 by AniyaBolton34 (1 review written)

Laura Ashley will not help you if your goods fail to get to you. They will make you deal with the courier Yodel who will state they only follow Laura Ashley instructions. When asked repeatedly for help Laura Ashley says it can do nothing and tells you to sort it out yourself. I am disgusted that they treated me this way given they have no trouble taking my money. For a company this size their customer service was shocking. Never again… Read Full Review

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★☆☆☆☆

“Selbourne Lamp”

Written on: 18/08/2016 by PhillipLarkin68 (1 review written)

Beware of Laura Ashley pricing item reduced by £50 within days of purchase. The item arrived damaged and contacting "customer service" is not easy. They then asked me to photograph the item before taking any further action. This matter remains ongoing, another unhappy customer. The moral is be careful using Laura Ashley!… Read Full Review

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★☆☆☆☆

“Poor poor quality filling in an expensive armchair.”

Written on: 19/07/2016 by Gmcmullen (1 review written)

Bought a leather armchair. Looked great, sat in it all the filling moved creating an uncomfortable dip, paid over £1500, complained and they sent a technician out who declared my uncomfortable sof OK??? Complained again, never heard any more. Had the cushion remade costing £100 for a new pad just to make the chair usable, disgusted at Laura Asheley and their customer (lack of) services. I will never shop there again, they are trading on a name thatbused to mean quality, that name no longer… Read Full Review

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★★☆☆☆

“Unhappy with delivery and customer service”

Written on: 06/07/2016 by 315Wade (1 review written)

I ordered a wardrobe with LA online (to match with my beautiful LA bureau) and they were due to deliver it last Monday. The delivery men came and said that there was no space to park so they couldn't deliver it as they had a very big van. Fair enough. However, LA just called and said that I would have to pay an extra 60 pounds (in addition to the 25 pounds delivery charge) for a smaller van. This is London - parking is difficult and roads are narrow. Why was this a surprise to the LA… Read Full Review

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★★☆☆☆

“Unhappy with delivery and customer service”

Written on: 06/07/2016 by 315Wade (1 review written)

I ordered a wardrobe with LA online (to match with my beautiful LA bureau) and they were due to deliver it last Monday. The delivery men came and said that there was no space to park so they couldn't deliver it as they had a very big van. Fair enough. However, LA just called and said that I would have to pay an extra 60 pounds (in addition to the 25 pounds delivery charge) for a smaller van. This is London - parking is difficult and roads are narrow. Why was this a surprise to the LA… Read Full Review

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★☆☆☆☆

“LA Wallpaper and Paste”

Written on: 07/06/2016 by CeliaRuby (2 reviews written)

The Percy wallpaper I bought from Laura Ashley would not stick to the wall, the edges curled and the paper shrunk leaving gaps. I used LA wallpaper paste. I stripped the paper off, lined the wall and started again. This did not solve the problem. I am not a beginner, I have hung a lot of wallpaper, including LA, and never encountered so many problems before. But it was the first time I have ever used LA wallpaper paste. I removed the wallpaper entirely and complained to Laura Ashley. I was… Read Full Review

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★☆☆☆☆

“Brompton Bed Collapse”

Written on: 27/05/2016 by Waantjie (1 review written)

We purchased a bed from Laura Ashley (Brompton, Oak, King Size) on sale - usually £890.00. Ordered and paid in July 15, received September 15. A few months later, my wife sat down on the be with my two toddlers playing on the floor, when the side support of the bed collapsed. The support pins pushed through the main support beam. Having thought we had bought a majority solid oak bed, the side support beams were made of very poor quality mdf based chip board. We could not sleep on the bed, so I… Read Full Review

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Waantjie's Response to Waantjie's Review

Written on: 27/05/2016

Couldn't make sense of the assessor a report - apologies - typo

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★☆☆☆☆

“Awful Tartan Cutlery Set.”

Written on: 27/05/2016 by ujBenson168 (1 review written)

I purchased the Laura Ashley Tartan cutlery set approx. 2 months ago. After 2 days I noticed the tartan had started come off the handles. They now look so shabby the only place fit for this set is in the bin. I contacted customer service, the person I spoke to apologised and told me they would pass on my complaint. To be honest she didn't seem that interested. This is the first product I have ever written a review about, they are that bad. DO NOT BUY. Sadly I paid cash and did not keep the… Read Full Review

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