Excellent customer service from Furniture Star, the professionalism and efficiency of the delivery staff and the overall quality of the amazing Tokyo furniture I ordered. We are in a new property and it was a hell of a lot of work for the two guys to bring the furniture to us on the 1st floor. Road works were taking place and it was an effort for them to say the least. It's nice to have something run so smoothly and be very happy with all aspects of the order.

Firstly I stayed in all day awaiting delivery of my dining suite and all that arrived was the glass top. I then awaited another delivery of the table which then came without any fittings or screws or instructions and the wrong colour seats for the chairs. When I contacted them I was informed that they had stopped selling the chair covers I wanted but no-one informed me and some random person in the warehouse apparently decided I would have cream! A week after asking for a refund and the table to be collected it is still lying on my dining room floor.

I thought the entire after-sales service from Furniture Star was absolutely appalling, amongst the worst I have ever experienced. My original purchase turned up damaged, furniture star insisted I send them photos of the problems before they could offer a replacement and then, after a long delay, the replacement product turned up in a worse condition than the original. Since then, furniture star seem to be trying very hard to wriggle out of their obligation to correct the faults and several months later I am still arguing with them. During this time, they have not been able to provide me with a named individual who is dealing with the issue, let alone an apology for supplying faulty goods.

I will never use this company again. In future I will shop elsewhere even if my purchases cost twice the money. It really isn't worth the hassle they are putting me through.

Dining table and chairs was delivered on time with no problems. I even got a 5% reduction!