ao.com Reviews

ao.com
★★★★☆
4.4
89.0% of users recommend this
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“Excellent fitters ”

★★★★☆

written by PaytonHowe1987 on 19/07/2018

Bought dishwasher, washing machine & fridge freezer fm AO 1. All delivered and and fitted 1st time round but unfortunately they could not attach dishwasher door as the handle was not no. So I phone AO1 back ito rearrange hanging of door after handle was fitted. t took a while 28mins to get to speak to an advisor new date was arranged they arrived so following feed back for them. Ao1 Just want to give positive feed back on the two guys I dealt with. They arrived prompt asked to use back door which I was delighted with, as this avoided them walking through house on carpet. They proceeded to fit door to dishwasher this was completed to perfection. One man took a great deal of time and used his expertise to ensure it was level and square. This meant a bit of pulling it out adjusting back & front legs, as it was not level on arrival from first AO1 fitter. Both boys were well mannered and very polite. Thanks an excellent job done. Thanks

Ao.com's Comment

Written on: 24/07/2018

Good Morning,
Thanks for getting in touch with us.

I'm sorry to read that the installation of your dishwasher wasn't able to be carried on the day of delivery. I can certainly understand how disappointing this must have been for you.

I'm glad that a member of our Contact Centre was able to assist you with this and arrange for a different Driver Team to attend and resolve the connection issue. You'll have to let me know your order number so that I can ensure the crew know you've been in touch and that they get all of the credit they deserve for impressing you.

We really hope that you're happy with your new appliances and that we get to see you again sometime in the future.

Kind regards

Rob - ao.com

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“Very happy customers”

★★★★☆

written by devox999 on 19/03/2018

We had an integrated washing machine pack up in our kitchen. AO came out with a replacement next day, disconnected and removed the old one and put a new one in. I was amazed to come home and find everything had gone smoothly, I had visions of there being knocks out of the walls, or water all over the floor....no offence!

Ao.com's Response to devox999's Review

Written on: 22/03/2018

Hi

Thanks for your great comments.

I'm really pleased to read that overall you were happy with our service. I do hope you're happy with your new washing machine. Sorry that we were unable to provide you with your own indoor swimming pool ;)

Michael - ao.com

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“Great Service! Good Product! Fast Delivery! ”

★★★★☆

written by paulj1234 on 08/07/2016

We ordered a Samsung American Style Fridge Freezer RS7567BHCSP online on Monday evening after we read the reviews which were mostly positive and we also liked the price, it was slightly discounted so we liked the price even more and because we purchased a washing machine through AO, we were sent a £50 voucher to use on a future product, so this made the price even better! Our fridge had arrived by midday on Wednesday, so we were very happy! the fridge itself was up and running within 30 minutes of delivery and the drivers/delivery men were excellent! We definitely like AO !!! We are very happy with our fridge, and the reviews of the fridge were very accurate. As a company AO give excellent service and very good prices and they deliver very quickly !!! They also offer to take your old product away and fit your new one in and take all the rubbish away, so everything can be done for you with no problems !!! So we would definitely use AO again !! Thank you AO !!! PS: We had to call customer service to ask a question and we were very happy that they answered our call very quickly !!!

Ao.com's Response to paulj1234's Review

Written on: 12/07/2016

Hi

Thanks for taking the time to get in touch with us!

I'm glad that you're happy with the service we offer, we do aim to please :)

I really hope you're pleased with your new fridge freezer, I'm sure it looks fantastic in your kitchen.

We would love to know how we could make your experience even better for next time though! Just reply to this review or drop us a quick email with any suggestions you may have.

We hope to see you again sometime!

Many thanks

Rob - ao

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“Wanted you to know how pleased we were with the crew.”

★★★★☆

written by hyHastings360 on 23/06/2016

We were very impressed with the drivers we thought we might have a problem with installation when they first arrived but they dealt with it speedily. We are very satisfied with both the machine and the installation. This is the second item we have bought from AO and both times we have been impressed with their efficiency.

Ao.com's Comment

Written on: 30/06/2016

Hi hyHastings360

Thanks for taking the time to get in touch with us.

It sounds like the Driver Team have done a fantastic job! If you could reply to this review with your order number, I'll make sure they get a well-deserved pat on the back :)

We would also love to hear how we could make your experience a 5 star one! Just reply with any ideas or suggestions you may have.

Many thanks

Rob - ao

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“Buying SAMSUNG TV ”

★★★★☆

written by on 14/04/2016

Easy site to use but did have a problem with continuing straight onto to Checkout. A good straightforward site with plenty of directions. I would recommend it to others.

Ao.com's Comment

Written on: 18/04/2016

Thanks for taking the time to get in touch.

My apologies for the issue you experience you had on our website, I'll make sure our I.T Team are made aware of this.

I hope that you're pleased with your new TV! I bet it looks great in your home :)

We hope to see you again sometime!

Many thanks

Rob - ao

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“Ordering Simple”

★★★★☆

written by KiannaHenry on 13/04/2016

Easy straight forward ordering. Nice easy steps to follow. Delivery dates clearly stated with costs. Bril.

Ao.com's Comment

Written on: 14/04/2016

Hi

I'm really glad that you're pleased with service we offer, we like to make buying an appliance a breeze!

We would love to hear how we can turn your 4 star review into a 5 star one :) Just reply with any suggestions you may have and I'll pass them on to our Quality Team for you.

We hope to see you again sometime.

Many thanks

Rob - ao

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“£20 off next order”

★★★★☆

written by mmFanning97 on 26/03/2016

Naughty AO having made a purchase a few days ago I went and registered as it said I would receive £20.00 off my next purchase, order was received on time and I'm really happy with it so I have ordered another one today, however when I went to redeem my £20.00 voucher code it would appear I have to spend over £299.00 you should make this clear, not just state by registering you will receive £20.00 off your next order. Misleading!

Ao.com's Comment

Written on: 26/03/2016

Hi

Thanks for getting in touch with us.

I hope you're pleased with your new appliance, I bet it looks great in your home.

My apologies for any confusion over the voucher code that has been issued to you. I'll ensure your comments are passed on to our Quality Team so that they can look into that internally.

We make all of our terms and conditions as clear as possible on our website. We really appreciate your feedback as this helps us improve the service we offer.

Many thanks

Rob - ao

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“Super slim design”

★★★★☆

written by AleahLopez on 13/03/2016

The long gallery kitchen needed a design change from ordinary size cooker to a slim line two ring hob and a less deeper oven. I picked a good slim combi microwave oven grill to go along with the two ring hob. Then I can cut the counter tops back to make the gang way wider. I use shelves to store my large Lego storage boxes with dried food in such as cereals, pasta, etc this will do away with the chunky cupboards. I will then have room for a slim table which I will make to go with the white metal stools. It will look modern and less cluttered. Now I need to do the other side of the kitchen... Now where can I get a slim line sink........ A. O. COM enables me to make a unique modern kitchen with much more room. Bigger kitchen means the kids will be happier to run about in.

Ao.com's Comment

Written on: 19/03/2016

Hi

Your kitchen sounds amazing! I bet you can't wait for it to be all finished :)

We would love to know how we could grab that all important fifth star from you! Just reply to this review or drop us an email with any suggestions you may have to make your journey better with us.

Many thanks

Rob - ao

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“New Microwave”

★★★★☆

written by Hastings126 on 10/03/2016

Having dithered over where to purchase new combination microwave, have finally settled on Panasonic. Best price and delivery options at AO - easy website and ordering so good all round. Now if you could just sort out any baking mistakes that would be the whole deal!

Ao.com's Comment

Written on: 19/03/2016

Hi

We really appreciate you choosing us for your new microwave, I bet it looks great in your home :)

I'm sure you'll become a Michelin star chef in no time, practice is perfect!

We hope to see you again sometime :)

Many thanks

Rob - ao

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“No back button”

★★★★☆

written by Alanab1947 on 05/03/2016

This site is ok but it's annoying that the 'back' button cannot be used. To go back I had to restart my search each time. Would like to have seen more review videos too. All good otherwise. Item not due for delivery for a couple of days so cannot review that as yet.

Ao.com's Comment

Written on: 06/03/2016

Hi

Thanks for your review.

I'm glad that you found our site easy to use, however I'm a little confused about the back button? I think you'll find the back button on your browser works fine?

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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Alana1947's Comment

Written on: 07/03/2016

At the time of writing review back button wasn't working, even on a 2nd device.
All seems to be ok today though
Thank you

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“Tenneroff”

★★★★☆

written by Yazmin376 on 15/02/2016

Had a offer Tenneroff no chance to activate offer ends 28th Feb

Ao.com's Comment

Written on: 15/02/2016

Hi

Thanks for your review.

I'm sorry if you had problems using your voucher code. The TENNEROFF voucher is for appliances over £249.

If you can contact me via our website, I'd be happy to look into this matter further for you.

Thanks

Michael - ao.com

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“carrot and stick”

★★★★☆

written by Kirklandjy313 on 31/01/2016

Free delivery after 4/5 days, next day starts at £20, extra for a time slot, then extra to unpack, extra to fit, extra to take away old appliance. The final insult £20 off your next purchase, why not this one?.

Ao.com's Comment

Written on: 02/02/2016

Thanks for your comments.

We have a wide range of service available which are designed to assist customers with their purchase. However, we appreciate that these aren't suitable for everyone, so it's entirely their decision should they wish to add these to their order.
We always maintain that these services are are very competitively priced.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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“Order Process”

★★★★☆

written by tyTennant352 on 28/01/2016

Good selection and easy to order, chose my delivery day and it was free.

Ao.com's Comment

Written on: 28/01/2016

Thanks for your review.

I'm glad that you found ordering from us was easy. Free delivery is always a bonus!

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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“Great service”

★★★★☆

written by on 21/01/2016

Easy to choose .videos are great on each item. Downside I had 2 discour Not codes one for January with £20off it wouldn't let me use it Other was for registering online for £20 off system wouldn't accept either.

Ao.com's Comment

Written on: 21/01/2016

Hi

Thanks for your comments.

I'm pleased that you found our service.

I'm sorry to read that you had problems using your voucher codes. Unfortunately, without knowing which codes you were trying to use, I can't advise further.

If you would like me to look into this further, please contact me via our website.

Many Thanks

Michael - Customer Advisor

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“Good company”

★★★★☆

written by BobbyBoucher on 08/01/2016

After lots of google searches i bought my Washer Dryer off these guys and ordering and delivery were all perfect. Good customer service . My only tiny gripe is how sales driven they were to sell me their extended warranty. I would use them again no problem.

Ao.com's Response to BobbyBoucher's Review

Written on: 11/01/2016

Hi

We really appreciate you choosing us for your new washer dryer, I bet it looks fantastic in your home :)

However, I'm sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to our customers. Please reply to this review with your order number so that this can be looked into internally.

We really hope this experience won't hinder your decision to choose us again.

Many thanks

Rob

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Bobbyboucher's reply to Ao.com's Comment

Written on: 12/01/2016

No need to look it up. I wasn't that unhappy that it needs looking in to hence 4/5 stars.

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“Server error ”

★★★★☆

written by Jadeno360 on 12/12/2015

Kept coming up server error when trying to sign up for offers so probably missed out my £20 voucher not happy

Ao.com's Comment

Written on: 12/12/2015

Hi

I'm sorry to read of the issue you experienced on our website. We've not been made of aware of any issues with our website so it may be worth using a different web browser to see if that helps.

Alternatively, you can call our Sales Team who would be more than happy to place your and apply any discount codes you have.

Many thanks

Rob - ao.com

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“new dishwasher”

★★★★☆

written by 193Welsh on 12/12/2015

Once again totally satisfied with another purchase from AO.com However i am finding the delivery charges are on the increase. I used to get for delivery 2 days in advance, now i have to wait 6 days and the next day delivery charge of £39.99 is a joke. Hope AO.com can deliver more quickly for free or i may go elsewhere for a faster cheaper delivery. I cannot fault any other part of the ordering process.

Ao.com's Comment

Written on: 12/12/2015

Hi

Thanks for getting in touch with us.

I'm really glad that you're pleased with the service we offer and I hope you're pleased with your new appliance :)

I'll certainly pass your comments on regarding our current delivery charges. This is something we're constantly monitoring as we aim to be as competitive as possible.

Many thanks

Rob - ao.com

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“Article not yet been delivered so can not make a...”

★★★★☆

written by RykerHackett on 26/11/2015

Article not yet been delivered so can not make a review. I have been recommended to your site by people who have used you, hope it all comes out alright for me as I am not used to doing shopping on line.

Ao.com's Comment

Written on: 26/11/2015

Hi

We really appreciate you choosing us for the purchase of your new appliance, that really means a lot to us :)

We really look forward to seeing you soon with your new appliance and we hope that you'll come back and give us 5 stars :)

Many thanks

Rob - ao.com

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Ao.com's Comment

Written on: 27/11/2015

Hi

Thanks for your comments.

I'm sure you'll be pleased with our service and I hope you'll be happy with your appliance.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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“I will let you all know when it's delivered and installed”

★★★★☆

written by Mirandau115 on 22/11/2015

I will let you all know when it's delivered and installed

Ao.com's Comment

Written on: 23/11/2015

Hi

I'm sure you'll be impressed with the way we do things :)

Let us know when it arrives and maybe we can grab that fifth star from you ;)

Many thanks

Rob - ao.com

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Ao.com's Comment

Written on: 23/11/2015

Hi

I'm sure you'll be impressed with the way we do things :)

Let us know when it arrives and maybe we can grab that fifth star from you ;)

Many thanks

Rob - ao.com

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“Washing machine purchase”

★★★★☆

written by Venice13 on 20/11/2015

Have just bought a washing machine from you all service good so far but I have tried to put in my discount code and it would not let me. Discount code 5A3ADA59F4. THANK YOU.

Ao.com's Response to Venice13's Review

Written on: 21/11/2015

Hi

Thanks for your comments.

I'm assuming you're trying to use the discount code off a different order? However, if you contact a member of our Sales Team via the number on our web site, they'll be happy to help you.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by ledDave on 27th July 2016 Report this content
I ordered a new cooker recently using the finance system, apparently I did not sign the agreement using the finance so the order was cancelled. Ao.com did not bother to notify me of this. I contacted them and they apologised. If I wanted to reorder the new price was another £30 more, they would not honour the original price. What a disgrace, I am amazed that the reviews rated as high as shown. What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content jopari Written on: 27/07/2016
My experience with AO.com is that for straightforward orders, with no fitting, everything is fine. It is when things get complicated that their service seems to collapse. Ring them again and ask to speak to someone in charge who can resolve your issue. This might work. If the order was cancelled without notifying you then it would seem reasonable for the company to honour the original price. If, however, it was cancelled because of something you did, or didn't do correctly, then you may just have to swallow it. Good luck!
Asked by sallypayne on 17th May 2014 Report this content
What is their after care guarantee policy for washing machines please?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content greglee Written on: 19/05/2014
I believe it came with a years guarantee ..
Report this content lpwenham Written on: 19/05/2014
I believe 1 year, but all my appliances have never needed there guarantee!!!!
Report this content speedy_bloke Written on: 19/05/2014
Most manufactures guarantees cover just 12 months, some are 2 years and others can be 5 years parts & labour guarantee. The guarantee is with the manufacturer though, NOT the retailer. My machine broke outside the guarantee period and Hotpoint didnt want to know, but AO.com were extremely helpful when I quoted my right under the Sale of Goods act and they paid for the repair. I highly recommend AO.com.
Report this content JTONeil Written on: 19/05/2014
I can't remember what guarantee was provided, but it will clearly be stated on their website, and I'm sure it's standard stuff. However, I've bought several items from them and none has yet needed any warranty. Prices are good, service is good, products are good. And the founder has just slipped into the Times Super Rich List, so they must be doing well!
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