ao.com Reviews

★★★★★
4.5 / 5
3565
91.2% of users recommend this
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Latest Reviews

★★★★★

“Absolutely First Class”

Written on: 24/04/2015 by Petekelly044 (1 review written)

Brilliant - from start to finish. Excellent price on line with further cash back to follow. Best of all was customer service levels - especially the delivery drivers - a credit to the company and their profession Outstanding and will be recommending to all I know!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 24/04/2015 by EddieHogan360 (1 review written)

Always use AO for our goods, we have had oven, 2 tumble dryers, 1 washing machine and now a vacuum. Delivery is perfect, communication is second to none. A text, a phone call when you have made the order. A text on day of delivery for a slot then a call from the delivery people just beforehand so you know you are in to sign for. Take old stuff away fabulous would highly recommend… Read Full Review

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★★★★★

“Good site easy use good selection of microwaves at...”

Written on: 21/04/2015 by Leeder (1 review written)

Good site easy use good selection of microwaves at good prices. Hope delivery will be as good as purchases in the past… Read Full Review

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★★☆☆☆

“poor service”

Written on: 19/04/2015 by worsbrough1 (1 review written)

Ordered cooker and fridge march 28th confirmation of delivery for 1st April. 7 pm on night before expected delivery phone call informing me cooker now out of stock expected in stock 9th April was given option of choosing alternative cooker which I declined. Informed customer service as no cooker not to deliver fridge would wait and have both delivered together. 1st April had phone call from delivery drivers to say outside property with fridge explained I had told not to deliver. On 9th April… Read Full Review

By Ao.com

Written on: 20/04/2015

Hi

Thanks for your comments.

I'm really sorry to read about your recent experience with us and I can fully understand your disappointment.

Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this.

Unfortunately you have not provided your order number so I've been unable to investigate this any further. However, if you can provide me with this information, I'd be more than happy to look into this matter.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“washing machine”

Written on: 19/04/2015 by amacdonald (1 review written)

tried buying in local Currys store was met with unhelpful and disinterested staff. left store fuming. Looked online saw your site easy to use efficient, even before leaving computer my order confirmation text was sent to my phone. would certainly use your site again… Read Full Review

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★★★★★

“better than currys and tescos”

Written on: 16/04/2015 by numark12 (1 review written)

so simple, currys are only ten minutes away (if that) and they wouldn't deliver, tescos had issues with my clubcard, these guys took the payment, and they deliver on sunday. hooray! Would recommend and will definitely use again… Read Full Review

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★★☆☆☆

“Late delivery, knocked into the wall with fridge”

Written on: 16/04/2015 by jvincen (1 review written)

Delivery van arrived at 7:20 pm for a 3-7 delivery. The delivery guys rammed a wall while wheeling out the fridge and I had to stop them form rapping the cooling coil to life the fridge. Poor service… Read Full Review

By Ao.com

Written on: 18/04/2015

HI

Thanks for your comments.

I'm sorry if the driver arrived outside the estimated time slot. We always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so.

Unfortunately I don't quite understand the latter part of your review and as you haven't provided an order number I'm unable to look into this matter. If you could provide me with this information, I'd be more than happy to look into any issue you may have.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“easy to apply”

Written on: 16/04/2015 by sanddancer59 (1 review written)

I cannot comment on the product as I don't receive it for another few weeks, but the online ordering procedure for this is amazingly easy… Read Full Review

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★★★★★

“Website easy”

Written on: 16/04/2015 by 1991Underwood (1 review written)

Ordered a few items and the system was excellent so far. I await delivery. Would recommend friends to use this site… Read Full Review

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★★★★★

“Ordering”

Written on: 15/04/2015 by OctavioWebster (1 review written)

The ordering process was easy to follow. I await delivery before I can comment further… Read Full Review

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★☆☆☆☆

“Keep 50% of the price if you use their returns policy”

Written on: 15/04/2015 by Keldin (1 review written)

Please avoid these guys. Bought a washing machine that was horrendously noisy the moment I switched it on. Expected good customer service so imagine my surprise when they said if I wanted to use their 14-day returns offer that they would only refund 50% of the purchase price or less depending on how they felt when they go the product back. Go buy something from John Lewis instead… Read Full Review

By Ao.com

Written on: 15/04/2015

HI

Thanks for your comments.

I'm sorry to hear about the issue with your washing machine.

If a customer wishes to return an item within 14 days, then provided it's not been used or installed, we'll collect it free of charge and issue a full refund.

However, once an appliance has been used we are unable to resell this. You can still return it within 14 days but in accordance with our T&C's and the Consumer Directive, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

If you believe the appliance is faulty, then I would be more than happy to help. Please contact me via our website with your order details.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Can anyone find better service?”

Written on: 14/04/2015 by AmaniBatchelor (1 review written)

I ordered a Samsung 19" TV on 14th April that arrived today on time as promised, I was really impressed with the service and could not ask for more. I was so impressed with the television/quality that I have bought another TV today! Keep up the good service, I will recommend you to all of my friends and family.Thank you… Read Full Review

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★★★★★

“Great online store: ao.co.uk”

Written on: 13/04/2015 by Gills_reviews (0 reviews written)

I ordered an electric cooker and a fridge freezer. Prices were competitive, and service good. The delivery time given was extended on the day, but no matter, because the delivery men were polite, professional, very thorough. I was left knowing that the installation of both, and the instructions for preparation for use for both appliances were competent and easy to understand. I would definitely recommend using ao.co.uk to anybody. … Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 12/04/2015 by akeaney (1 review written)

I can't comment on the washing machine as, although it arrived, it was never fitted. I had paid for disconnection and removal of the old washing machine and delivery and installation of the new one. The delivery men were unhelpful, rude, argumentative and bullying; they eventually left - at our request - with the new machine and without fulfilling their part of the contract. A further point to note is that when I called to speak to customer services, the call was recorded without my prior… Read Full Review

By Ao.com

Written on: 12/04/2015

Good Afternoon akeaney

Thanks for your review.

I'm sorry to read that we were unable to provide the services that you paid for when we delivered your new washing machine. I'm sure there will have been a reason for this and if you can provide us with your order number, we can certainly investigate. We will also investigate the drivers' attitudes because this is not how we would expect them to behave. We expect them to uphold the same levels of service that we do and I'm sorry that they haven't on this occasion.

With regards to calls being recorded, this is standard practice with almost every call centre in the UK. I'm sorry that there wasn't a message to say that the call was recorded but we would only ever use these calls for business purposes and to help our customers.

If you would like to discuss these matters further, please contact us quoting your order reference number.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor

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★★★★★

“Brilliant customer service”

Written on: 11/04/2015 by Janet1965 (1 review written)

I ordered an item and received confirmation by phone next day. I was a little upset, having had a scheduled operation at Hospital cancelled, but the sales person , Tahir, was very sympathetic. I was very surprised to receive a bouquet of flowers from the sales team a few days later- completely unexpected. They are a lovely bunch of people, the service is excellent, and product superb. I would recommend them to everyone, and will order from AO again. Many thanks… Read Full Review

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★☆☆☆☆

“Oven failed after only 2 years, AO.com refuse to help”

Written on: 09/04/2015 by petejc21 (8 reviews written)

Bought a Beko OIF21300B_BK Electric Oven from AO.com just over 2 years ago, had it fitted (qualified electrician) however it has now stopped working. No heat coming through and fan has stopped. Contacted AO.com as under the Sale of Goods Act appliances purchased should last a reasonable amount of time before failing/developing faults. However they are refusing to do anything because it is just outside the manufacturer's 2 years warranty. Should an oven last longer than just over 2 years? I… Read Full Review

By Ao.com

Written on: 10/04/2015

Hi

Thanks for your comments.

I'm really sorry to hear that your oven is faulty and I can understand your disappointment.

However, I'm a little confused as we'd never not help a customer. If a customer reports a fault to us, even outside the manufacturer warranty, we'd more than likely offer to contribute towards the cost of the repair.

Unfortunately as you've not provided any order details, I'm unable to look into this matter further. If you could provide me with these details, I'd be more than happy to help.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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Ao.com's Response to petejc21's Review

Written on: 09/04/2015

Good Afternoon

Thanks for your review.

I'm sorry about the problems that occurred when we delivered your oven two years ago. We did try to call you after the delivery to see if there was anything we could have done to make up for the issues caused but unfortunately nobody answered.

I'm also sorry to read that your oven has developed a fault after just two years use. However, I feel that we have tried to help you since you contacted us this afternoon and you do still have options. We have offered to book an engineer with Beko and we have managed to get Beko to agree to waiver the call-out charge. You will be required to pay for any parts and labour required to fix the appliance but as it's over a year outside of the warranty period, this is normal. Should the engineer discover an inherent fault and we can obtain a copy of the report that proves this, we may be able to reimburse you for the engineer visit and for the repair. Please contact us if you would like us to arrange the engineer visit for you.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
ao

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★★★★★

“Order and delivery”

Written on: 05/04/2015 by EmersonProctor145 (1 review written)

I ordered a washing machine from you before and the delivery was excellent- arrived before time and cleared everything up before they left. This is why I have had no hesitation in now ordering a fridge freezer from you- as well as you having the best price for the item I wanted! Thanks… Read Full Review

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★★★★★

“Easy website”

Written on: 05/04/2015 by 215Jenkins (1 review written)

Very easy web site to use and cheaper than Currys I visited shops and then went online to check out prices and found Ao.com to be the best value… Read Full Review

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★★★★★

“exellent”

Written on: 02/04/2015

Delivery was on time,delivery staff pleasant and helpful.Item was placed as requested.altogether a good experience… Read Full Review

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★★★★★

“excellent will use again”

Written on: 01/04/2015 by tbazer (1 review written)

I phoned to ask one or two questions about a samsung washing machine,and the young lady on the other end of the telephone line was most polite and helpful,she answered all my questions with ease The ordering experiance was very easy and efficient. I was texted to tell me when my delivery window would be and the delivery men phoned ahead to tell me when they would arrive. They actually arrived a few minutes early which i found great. They were very polite and helpfull. All in all a good… Read Full Review

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