ao.com Reviews

★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Buying a washing machine”

Written on: 19/04/2014 by Alia227 (1 review written)

If you want to order quickly, simply, politely, helpfully, ao.com is the way to go! Tried Currys who lost my custom when they didn't tell when my machine would be delivered only to find out from the manufacturer it was out of stock and wouldn't be available when I needed it. Got my money back feeling very disgruntled, then found ao.com, found a better machine, found a good price and found a fantastic order service. … Read Full Review

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★☆☆☆☆

“Beko multifunction oven”

Written on: 17/04/2014 by anniebannie (1 review written)

Only been used for 3 weeks, literature accompanying oven shows side racks, none with item, also the interior enamel is scratching off each time the shelves are repositioned. Have asked for refund under sale of goods act as not fit for purpose. Customer services have declined refund now going legal route. Do nut use!!!… Read Full Review

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★★★★★

“Will use again”

Written on: 17/04/2014 by Jaychez (7 reviews written)

What can I say, credit where credit is due, had never used them before. Ordered at 3pm on a Thursday, appliance delivered 1st thing Friday morning. Very competitive price, free delivery made it the cheapest appliance compared to likes of currys etc. Also found the onsite product videos very helpful to check ordering the correct item. Would recommend to anyone needing fast delivery at a competitive price… Read Full Review

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★☆☆☆☆

“Took my money but says no trace of my order”

Written on: 11/04/2014 by Travisk1990 (1 review written)

I tried to buy a washing machine on line from ao.com, entered payment details and submit but an error shows that my payment details failed security check, message tells me to review my details or call card provider. I thought may be problem caused by card registered at different address to delivering address so re-enter details and submit, still came up with same error. Called my card provider but shocked to find that two payement had been requested by ao.com. , after checking my details and… Read Full Review

Ao.com's Comment

Written on: 12/04/2014

Hi Travisk1990

Thank you for getting in touch and for your comments.

I'm sorry to read of the experience you had when trying to place an order our website, this doesn't sound like us at all as we like to make buying an appliance a happy experience.

All orders placed with ourselves go through internal security checks regarding the information provided to us. When an order doesn't pass these checks the order is subsequently cancelled. This is something that all online retailers do when orders are placed. If an order is cancelled the funds would be returned back to the account within three to five workings due to banking processes.

I would be more than happy to look into this further for you. Please reply to the email address with your order number so this can be looked into.

If I can be of any further assistance we're open between 8am and 10pm daily to help you and can be called or through an email. We look forward to hearing from you again soon.

Many Thanks

Rob McCullough
Customer Advisor
ao.com

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★★★★★

“excellent service”

Written on: 10/04/2014 by Weeksnp48 (1 review written)

I have purchased quite a few white goods from ao and have recommended them to all my family and friends who have gone on to purchase from them too. Their service is second to none and their prices are always excellent value and all well known brands too. I have used the ao site many times and the ease and simplicity is very good, I would recommend ao to anyone who's looking for white goods, you won't be disappointed… Read Full Review

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★☆☆☆☆

“Sold me a damaged appliance.”

Written on: 09/04/2014 by 314Forbes (1 review written)

I purchased a new washing machine from ao.com. The clothes were coming out soaking wet I only used it twice. I contacted ao.com and wanted the machine replaced they refused and said they will send an engineer. Why would you need a brand new machine to be fixed. Disgusting customer service never use this company… Read Full Review

By Ao.com

Written on: 09/04/2014

Hi

Thanks for your review.

If you’d like to contact us by email or phone I’d be happy to chase this for you to see what options are available. If a product appears to have a fault then our first point of call would be for an engineer to verify the problem before we can advise exactly what options are available.

Your appliance will be covered by a Manufacturer’s Warranty, this is usually a repair warranty. I’m sorry to hear you’re unhappy regarding your order, please send me your details and I’ll be happy to look in to this further.

If there is anything else I can help you with please don't hesitate to contact me.

We're open between 8am and 10pm daily to help you. We look forward to hearing from you again soon.

Many Thanks

Martin Longworth
Customer Advisor
ao.com

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★★★★★

“easy to use”

Written on: 06/04/2014 by Elizabethc84 (1 review written)

AO are a great company, super fast delivery service, always do as they say. and also quick in getting back to you. products always work and do exactly as they say. would definitely recommend AO to friends… Read Full Review

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★★★★★

“freezer”

Written on: 05/04/2014 by carole0365 (1 review written)

i was amazed with the swiftness of the delivery. with two really accommodating delivery men. i ordered at 8.30pm and it arrived 7.00 next morning. this is the type of service that busy working people need well done all… Read Full Review

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★★★★★

“Amazing service, super fast and super competitive”

Written on: 04/04/2014 by theplatemarket (1 review written)

What can I say? Pretty much about as good as anyone could possibly want, and a little bit more for good measure. Washing machine order placed, and it's delivered, installed and in use within 24 hours. And the old one taken away for just a tenner. I got an email and a text to confirm my order. A phone call to attempt to sell me extra warranty - well, that's fair enough. Text in the evening to confirm delivery the next day. Another text this morning to confirm delivery would be between 11am… Read Full Review

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★★★★★

“THE BEST FOR ELECTRICAL ITEMS”

Written on: 04/04/2014 by vrMcQueen33 (1 review written)

I purchase all of my white goods from AOL, I don't ever bother looking elsewhere. The service exceeds all expectations and their prices are always competitive. I look forward to receiving my dishwasher on Wednesday which I am totally confident will be delivered on time by the most pleasant employees. Should I have any problems they will be resolved immediately. I could not, based on past experience, recommend this company more highly… Read Full Review

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★★★★★

“Excellent service and delivery”

Written on: 03/04/2014 by LilyJim (1 review written)

Have bought several items,big and small, and found the items I bought excellent.I have recommended ao.com to my family and they have bought American Freezers etc and all have been completely satisfied. I am sure the items I have ordered will be of the same quality… Read Full Review

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★★★★★

“fantastic customer service ”

Written on: 03/04/2014 by broxi1690 (1 review written)

after my order was canceled by mistake, an advisor from AO.com customer service could not have been nicer sorted the problem with no fuss made a generious gift of next day delivery and free disconection,conection,and removal of the old washing machine this young man is a star in AO.com's customer service department… Read Full Review

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★★★★★

“easy online shopping”

Written on: 02/04/2014 by KayaFloyd189 (1 review written)

very easy to use web site-3rd purchase made here, always clear and concise-free delivery-what more can you want/… Read Full Review

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★★★★★

“Amazing delivery”

Written on: 30/03/2014 by Meeranad (1 review written)

Amazing service. I brought a fridge freezer from this website at 10pm on Saturday night, it was delivered by Sunday morning 9am!. I went to currys and argos who could not deliver for at least 3-4 days and were charging a large amount for the delivery!. The website was easy to use showed small videos clips about the appliance so you got a good overall view of it. I would advis all friends and family to use this website for any house hold appliance… Read Full Review

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★★★★★

“Easy Peasy”

Written on: 30/03/2014 by qfPerez146 (1 review written)

Good website that easily allows you to select the item wanted. Top 5 helps selection of best option. Absolutely love the video explanations which show exactly what the device is like. Won't go anywhere else now for white goods. Placing an order is also easy and there is a good range of payment options. Like the Eco option on delivery, although really don't like a £20 charge for picking a delivery slot - too much by far… Read Full Review

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★★★☆☆

“Cheaper price via google shops”

Written on: 29/03/2014 by Adley123 (1 review written)

The price on the website when I went direct was £190. When searching on google shops and looking at the compare shops option it was £158. Both prices on were for AO.com . They clearly have cheaper pricing if you come from a price comparison site like google shops. That's a bit cheeky in my opinion… Read Full Review

By Ao.com

Written on: 30/03/2014

Hi Adley123

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

We always offer the lowest price possible on our website and even offer a price match promise. When using a search engine, it can display links that haven't been updated since the price for the appliance has been amended. When clicking on that link it will direct to our website which will show the correct price for the appliance. Unfortunately, we don't have the ability to control other websites and the links they display so when issues like this crop up I can imagine it is disappointing.

Our prices can change between two and three times a day so we can stay as competitive as possible. We want you to be happy, and the great service we offer means nothing if we're not competitively priced.

I would be more than happy to discuss this with you in more detail if you wish. Please get in touch with us by email and attaching our conversation here on Review Centre. This way we can track the conversation and we can assist you further.

If I can be of any further assistance we're open between 8am and 10pm daily to help you and can be called or through an email. We look forward to hearing from you again soon.

Many Thanks

Rob McCullough
Customer Advisor
ao.com

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★★★★★

“Amazing Service, amazing price, amazing delivery”

Written on: 23/03/2014

I can't recommend AO.com enough, simply brilliant. The website is slick and easy to navigate, the buying process is simple and they call you almost straight away to confirm everything. The delivery is free, EVEN AT WEEKEND! This is unheard of for an internet based company. They text on the morning of the delivery to give you a delivery time and then ring when the driver is 10 minutes away. They then unpack the appliance in the room of your choice and take the packaging away. The prices are… Read Full Review

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★★★★★

“Excellent prices and customer service”

Written on: 17/03/2014 by AB224 (1 review written)

Just purchased a washing machine had trouble with my flooring as it caused vibration but received an excellent customer service from AO.com, help was provided all the way I have not yet come across so far by a few people. Even the delivery guy John and Nigel unpacked my machine and took the packaging. AO.com replaced my machine and provided me with advice and I'm overly satisfied. Keep up the great work AO.com for providing an excellent customer service. Thank you Nothing negative to… Read Full Review

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★★★★★

“Customer service!”

Written on: 16/03/2014 by Neilparrish (1 review written)

These guys are fantastic. I thoughts some parts were missing from my order but it turned out the manufacturer charges extra for these. So ao.com supplied these for free for me. Brilliant!… Read Full Review

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★★★★★

“Great Site.... Great People.....Great Service!!”

Written on: 15/03/2014 by ClareChrister (1 review written)

Amazing! a company that values customer service!.... yes they do still exist! I have recently purchased a dishwasher from this site and found the site easy to use and easy to purchase, has really great videos showing the products too which helps loads. I am so impressed to have dealt with a company that 100% puts the customer first, it is so very rare these days. On placing my order I was then contacted by a very friendly polite jovial fellow from the contact centre and totally brightened up my… Read Full Review

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