ao.com Reviews

★★★★★
4.5 / 5
3673
91% of users recommend this
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Latest Reviews

★★★★★

“Traumatic day over”

Written on: 29/07/2015 by DaltonMorris368 (1 review written)

Without going into too much detail, I ordered a fridge freezer and cancelled it then had to re-order and re-cancel! AO were absolutely fantastic. There was no query about it, other than they seemed genuinely interested in my tale of woe, and there was no cancellation fee for either transaction. I'm so impressed and will definately make my next purchase from them… Read Full Review

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★★★★★

“Everyone else watch and learn”

Written on: 28/07/2015 by ABowell (1 review written)

Great stuff, competitive price, courtesy call re delivery. Contacted me on day with a time, turned up and when they said they would !!! Did what they promised and lugged all the appliances up to my garage. And it all came with a smile. Brilliant… Read Full Review

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★★★★★

“Happy Customer”

Written on: 28/07/2015 by Lianemarie40 (1 review written)

Great service. Delivery guys were polite and friendly. My only complaint was that they didn't call or text and give me a four hour window as stated. Other than that I can't fault them… Read Full Review

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★★★★★

“Dead Easy!”

Written on: 28/07/2015

About time, a site that is easy to use, no fuss, no unnecessary info, no passwords, user names or hard sell. Well done AO… Read Full Review

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★★★★★

“Quick easy and efficient”

Written on: 28/07/2015 by vkStout294 (1 review written)

I have bought several appliances from ao in the past and their delivery promises are always adhered to, the appliances excellent value and their delivery staff friendly and businesslike, thank you ao… Read Full Review

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★★★☆☆

“First Home Purchases”

Written on: 25/07/2015 by Brownehi243 (1 review written)

The process of choosing the items we needed for our first home was extremely easy, specs for each item was very clear and reviews made it simpler for us to choose the best products for us. We wanted to pay on finance and ao.com shows finance options including interest free on certain items, although which items these are is not very clear (a search filter for these items would have been incredibly helpful or even a live online chat with a customer service representative - ao.com does not offer… Read Full Review

By Ao.com

Written on: 26/07/2015

Congratulations on moving into your new home! I'm sure you'll make it your own in no time and that your new appliances look amazing inside it :)

I'm glad you're pleased with our website. Our handy video reviews give you a real idea of how the appliance will look in your home and the features it has to offer.

We're always looking to improve the service we offer to our customers so I'll certainly pass your comments on to our Quality Team. Should an appliance qualify for our 0% finance option, it will display a banner advising of the promotion on the product page. This promotion is only on selected appliances but they can be located via the promotions section in the filter bar :)

We really hope to see you again sometime.

Thanks

Rob - ao.com

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★★★★★

“James was so very helpful”

Written on: 25/07/2015 by traceydotwatts (1 review written)

I contacted the number on the website and James helped me place my order and was so patient, polite and professional. Thanks to him I would recommend this service again. … Read Full Review

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★★★★★

“Outstanding Service”

Written on: 24/07/2015 by donnamilliemarty (1 review written)

I can honestly say I have never been more impressed with a company, from the moment I placed my order with AO.COM they kept me updated on every aspect of my purchase. My order was delivered this morning just after 7am,the delivery guys were so helpful and polite. I will definitely be using AO.COM again and I would not hesitate to tell my friends to use AO.COM. Thank you for your excellent service. … Read Full Review

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★★★★★

“First class service”

Written on: 23/07/2015 by Pollard278 (1 review written)

Ordered dishwasher on Monday, found website easy to use , check out process very straight forward, had a few question and called customer service, where well informed , pleasant staff took time to listen to my enquiry and gave me answers I needed. Dishwasher delivered Wednesday, free delivery. Tracking on delivery day was excellent, text at 7am gave me a four hour slot, which later reduced to two hour slot on ipad. Delivery men were friendly and professional, knew exactly what they were doing… Read Full Review

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★★★★★

“So so easy”

Written on: 22/07/2015 by kdPutnam241 (1 review written)

jve trailed other sites and companies and when I checked AO I thought 'this is to easy and reliable' But it was just that....I'm very impressed Thanks very much D from Manchester… Read Full Review

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★★★★★

“Recommend the order proccess ”

Written on: 22/07/2015 by LozzyPB1 (1 review written)

Ive yet to receive my goods but after nearly 48 hours of trying to order a washing machine this was the only company able to offer in stock and for free deliver: No.1 - Argos, everything was out of stock and available for delivery and they didn't have a restock date (a waste of an hour) No. 2 - Curries - out of stock wasn't sure of when it would be or what they were doing etc. No.3 - Tesco - Place an order for over £600 9included other goods. Got all the way to the check out and they… Read Full Review

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★★★★★

“Easy purchase takes the strain out of shopping”

Written on: 19/07/2015 by ordnance (1 review written)

Will be able to go into more details after receipt of the Washing Machine & service proivded Thank you … Read Full Review

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★☆☆☆☆

“hoover”

Written on: 18/07/2015 by d.jackson (1 review written)

Pleased with purchase but disappointed that savings code provided didn't work… Read Full Review

By Ao.com

Written on: 19/07/2015

Hi

Thanks for getting in touch with us.

I really hope you're pleased with your new appliance.

I'm sorry the discount code didn't work when placing your order, I can understand how disappointing this must be. I would love to put this right for you. Just reply to this review with your order number and the discount code you had so I can assist you further :)

Many thanks

Rob - ao.com

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★★★★★

“Ordering with Finance is very simple”

Written on: 18/07/2015 by SaiCherri (1 review written)

The ordering process and going through the finance is very simple and very easy. There is no hassle while delivering to a different address, which is usually the case with most of the finance companies… Read Full Review

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★★★★★

“The best service.”

Written on: 18/07/2015 by 121Castro (1 review written)

From ordering online to delivery, this service was easy and fantastic. The one hitch, which was my fault for ordering the wrong appliance, was swiftly dealt with by the excellent customer service person who answered my call immediately… Read Full Review

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★★★★★

“Nice and Eise”

Written on: 15/07/2015 by Ainsley386 (1 review written)

I will comeback agen… Read Full Review

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★★★★★

“good shoppinng experience”

Written on: 14/07/2015 by 81Eaton (1 review written)

As usual a very good experience finding the items wanted and ordering them on line. Delivery is fantastic and free… Read Full Review

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★★★★★

“great service”

Written on: 14/07/2015 by joa70 (1 review written)

we ordered a washing machine , was delivered free and we had it fitted we had a great service from ao and have just order a fridge and freezer aswell I would recommend ao great prices and free delivery and quality products for your money… Read Full Review

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★★★★☆

“Easey Peasey”

Written on: 14/07/2015

Replacing an old upright freezer that gave up on me. Found a great deal from AO.Com, checked other websites and this seemed the best option, and they take PayPal, excellant… Read Full Review

By Ao.com

Written on: 14/07/2015

Hi, glad you found ordering from us was easy peasey! And that's just how we like it! I hope that you're happy with your new appliance :-)

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★☆☆

“Not delivery speed as advertised”

Written on: 13/07/2015 by Diego141 (1 review written)

Pity the fridge freezer is taking 7 days to deliver after the advertisements about speed. Hope product is better than delivery service!… Read Full Review

By Ao.com

Written on: 13/07/2015

Hi

Thanks for taking the time to get in touch with us.

I'm very sorry to read of the delay in you receiving your appliance, this is really unusual. I can only assume at this stage that the appliance may currently be out of stock :( This would explain the date that has been provided to you.

I would like to look into this in more detail and see if we can speed the delivery up for you. Please reply to this review or send us an email with your order number and comments so I can look into this for you.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Rob McCullough
Customer Advisor
ao.com

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