Appliances Online www.appliancesonline.co.uk Reviews

Guest's review has yet to be rated - Be the first!
Report this review

http://www.appliancesonline.co.uk/ AVOID this company

I ordered an oven,hob and hood in November. I had to wait a month for a delivery slot which is too long. I had copious communication about my order arriving and making sure I was in and reminded that I would be charged if I missed the delivery. I waited in all day and received a delivery of NOTHING. nobody contacted me. I phoned to be told the order hadn't been loaded, and then the next day told that the product was no longer available. I cancelled the order and was told to my amazement that I wouldn't be charged for cancelling. I beat a hasty retreat, still waiting to see if I am reimbursed in a timely fashion.
Not a professional company and poor communication network.

Guest's review has yet to be rated - Be the first!
Report this review

I thought applianesonline were great. I kept changing my mind on my order and messing them about but they were very understanding and helpful.

The orders were delivered ontime with a courtesy call in the morning.

I have had some nightmare experiences with online retailers, but they were a breezer. Very happy.

deebales's review has yet to be rated - Be the first!
Report this review

I think you can only really judge a retailer by how well they deal with you when something goes wrong and Appliances Online were fantastic. My washing machine broke down after only 19 months and although out of warranty should last much longer. The manufacturer's repair team took an age to come out, but appliance online tried to intervene on my behalf and speed things up. They stayed in touch all the way through and when the engineers report confirmed the fault wasn't wear and tear they met thei ...

mac11's review has yet to be rated - Be the first!
Report this review

I ordered a new american frige frezzer after it arrived the ice maker door had a dent in it 5months on i am still waiting for it to be replaced it is a silver door . 4.3weeks on they send me a black nickon door to replace it with again still waiting . Wished i never orderd from them...very very POOR.

lgw29's review has yet to be rated - Be the first!
Report this review

ordered oven hob extractor fan fridge frezzer, week before delivery contacted to order the extra ff to be told that it was all on order and everything would be fine promiced a call the next day to confirm no call contact them to be told that the order for the ff had not gone through, they placed the order for it, then an hour later a call to say they could not get the oven anymore ( so oredered from another web site ) two weeks later 3 days before delivery to say they could not get the ff offere ...

Guest's review has yet to be rated - Be the first!
Report this review

They are the worst company do not use. I ordered 2 items the freezer very good delivery no problems the range cooker was advised that it would take longer by a month so i waited i rang the company a week before to cofirm as i had not heard anything "Oh yes 100% you will get it on said date" 2 days later was advised that it will be over a month before delivery I was so angry as was advised that i would get it 100% 2days before have now cancelled and awaiting my money Ihave since found out that ...

Guest's review has yet to be rated - Be the first!
Report this review

An AEG Fridge freezer was ordered from AOL on 31st August and delivered 4 days later. The external cardboard packaging was removed by the delivery men leaving some blue adhesive tape on the freezer and fridge compartment doors. The delivery note was duly signed and the delivery men left. On removal of the protective tape is became apparent that the freezer door hinges and top of the cabinet were badly damaged and the door was effectively being held in place by the tape. AOL's Customer Service ...

chenrek's review has yet to be rated - Be the first!
Report this review

Superb customer service, I bought a fridge-freezer and a washing maching from them last year, I was kept regularly up-to-date with the progress of the order, and received phone calls the day before as well as the day of the delivery, letting me know exactly when these would be delivered.
I can't reccommend them highly enough

Guest's review has yet to be rated - Be the first!
Report this review

Brilliant, I would safely recommend Appliances Online to anyone, website very easy to use, the Washing machine was a lot cheaper than anywhere else online too.

I chose my delivery date, this was then confirmed by text message the day before delivery with a 4 hour time slot they would deliver it, I also got a call from them too to confirm this.

On the day of delivery I was contacted 15 minutes before they arrived.

Excellent service!!

Guest's review has yet to be rated - Be the first!
Report this review

Avoid this company. Failed to deliver on contracted date. Then failed to deliver again a week later on agreed date.

Called customer services after the second non show, and they said "What seems to be the problem" ?!

Whilst they might market themselves on good prices and quality of service, I am afraid they fail to reach their own modest expectations.

Its only hardware at the end of the day, and its a competitive market, suggest you look elsewhere before you try Appliances Online.

I'm not hol ...

ftlindsay's review has yet to be rated - Be the first!
Report this review

In spite of having read the reviews here we went ahead and ordered from Appliancesonline, the reason being they were the cheapest and we had plenty of time to wait for delivery. The good arrived in good condition but the three items were deliverd seperately at approximately one week two weeks and and four weeks after the order being accepted. Many phone calls were made and many promises. To be honest we weren't that bothered because we had ordered plenty of time in advance of needing the good. H ...

ftlindsay's review has yet to be rated - Be the first!
Report this review

On the plus side, Appliances Online offfers competitive prices, delivers to out of reach locations at a reasonable cost (quite unusual, as some firms do not seem to want business outside the Gb mainland or anywhere else remote) and they do communicate well. Having read previous reviews we were aware of some significant problems in them meeting delivery targets but went ahead as we were not in a hurry. This was just as well as it took over a month to complete the order.

Guest's review has yet to be rated - Be the first!
Report this review

Please please don't buy anything from Appliances Online.

I ordered a washing machine that got damaged on one of their lorries in transit and never actually made it my house. I had to ring them to find out where it had got to - they didn't contact me.

I was then told it was the last one in stock. I was offered a slightly more expensive machine in the same range but they agreed that I wouldn't have to pay any extra for it.

As the situation currently stands - I have been charged the full amount ...

Guest's review has yet to be rated - Be the first!
Report this review

If i had just read the reviews on here i would have not ordered from Appliances Online, luckily i checked out other review sites which had far more reviews and were a lot more positive. App online were by far the cheapest for the hob and extractor that i ordered. The website was easy to use and we received text phone messages to confirm the delivery day. We were then texted to confirm the delivery window and then called directly to also confirm this. The delivery came within the window and the ...

Guest's review has yet to be rated - Be the first!
Report this review

Fridge freezer ordered Tuesday evening from appliances online. Email confirmation promised a delivery phone call on Wednesday from 5pm - 9pm advising what time Thursday it would be delivered.

There was no delivery phone call. Rang customer service Thursday morning - on hold for 15 minutes - to be told order was not received by warehouse, no delivery would be made.

Cancelled my order and won't be using company again.

vik1or's review has yet to be rated - Be the first!
Report this review

I ordered my washer dryer from this useless timewasters(appliences online).
You never do that!
After 6 weeks and 15-20 phone calls(which cost me 30-40 GBP)I got it at last.
I would give 0 for the Customer Service if I could.

First they delivered wrong product.
Then they kept promising about delivering on the next day and next week and next week and ...........after 6 weeks I have it.
WELL DONE

Guest's review has yet to be rated - Be the first!
Report this review

After much research into the fridge freezer i wanted, applicances online were the cheapest. Very helpful guy on the phone who explained everything. Had text and voicemail evening before delivery to say order would be delivered between 11-15.00, but on morning the drivers called to say that it would be between 12-16.00 but none the less it arrived dead on 15.00. I need more applicances and will def be using these guys again if they have item i want.

Guest's review has yet to be rated - Be the first!
Report this review

Ordered Wed afternoon and received delivery confirmation phone call @ 6pm.. and other courtesy call next day, and goods were delivered Thur morning. Excellent. Would recommend Appliances Online .

James Thompson 44 's review has yet to be rated - Be the first!
Report this review

The worst on line company i have ever had dealings with is appliance online. I found Appliance online on the internet and founds they have some good credentials. Having placed my order for a microwave for £500.00 the product came too small for the hole i had. I called their so called customer service team and they told it " I should have done my research first" I did and no where did it say how bug the aperture had to be. I eventually got it fitted into my kitchen for a cost of £1 ...

martaorama's review has yet to be rated - Be the first!
Report this review

still waiting for the fridge/freezer to be delivered this Friday, Appliances Online didn't call me when the first delivery date was missed, I had to phone contact them myself.