ao.com Reviews

★★★★★
4.5 / 5
3709
90.9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“AO Online Service”

Written on: 29/08/2015 by 188Cormier (1 review written)

What a fantastic ordering service online - a world away from the totally incompetent Currys! AO asked ALL relevant questions to ensure the product I ordered can actually be delivered and installed into my home- BEFORE it was sent out! Wonderful! I wasted 6 weeks with Currys! I could have had my delivery within 3 days free with AO! Am delighted so far.. seem very switched on!… Read Full Review

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★★★★★

“Straightforward”

Written on: 27/08/2015 by 48Wade (1 review written)

The ao.com website is impressive, fast and reliable. Important considerations all built in, enabling a confident purchase. Excellent value for money and a range of delivery options (and finance if you want to avail of it). Not all websites are as well designed. ao.com made an important purchase relatively simple… Read Full Review

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★★★☆☆

“Repairs ”

Written on: 27/08/2015 by 34Roth (1 review written)

I bought an Indesit fridge freezer 18 months ago. Afyer 6 months the fridge part did not work so I asked for a replacement. Spent good money and did not want a faulty item. Ao flatly refused. I spoke to a manager but had no joy. They instead sent someone down to repair it. After the year when my guarantee was out. The problem with the fridges happened agsin They told me it's out of warrant and I would have to pay for the repair . This happened agsin just recently. I haven't had it fixed yet… Read Full Review

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★★★★★

“fantastic service.”

Written on: 26/08/2015 by debouschka (1 review written)

This company has a 5 star service, from friendly staff, great delivery drivers,and great prices.one happy customer thank you dmason… Read Full Review

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★★★★★

“Simplicity”

Written on: 26/08/2015 by AbramO'Brien (1 review written)

Great site. Easy to use. I will certainly recommend you to friends and family. Your prices are very competitive… Read Full Review

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★★★★☆

“They're a good company, but pushy cold calls!!”

Written on: 25/08/2015 by barryhinchey (1 review written)

I would have awarded ao.com 5 stars, however the curtasy call from ao.com following the purchase was not so pleasing. They push to sell you an additional warranty on the premise that the brand new item would break within the first few years of receiving it. Firstly why are they selling products that they feel won't last? And secondly why have they ruined a perfectly good service with pushy salesmen and women basically cold calling you trying to sell you something that you simply don't need? For… Read Full Review

By Ao.com

Written on: 26/08/2015

Hey, thanks for getting in touch with us. We really appreciate you choosing us again. I really hope you're pleased with your new washing machine, I bet it looks great in your home. I'm sorry to read that you're unhappy with the call you received about our Protection Plan. The Plan offers our customers additional peace of mind when buying an appliance and that you'll be covered for more than what a manufacturer warranty covers you for. The decision to opt in is completely up to you. I'll pass your comments on to our Quality Team for them to look into. I really hope this experience doesn't hinder your decision to use us again. Take care and enjoy your new appliance. Rob - ao.com

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★★★★★

“Cannot fault at all. Ordered a new tumble dryer 6pm on...”

Written on: 25/08/2015 by Kirklanduf189 (1 review written)

Cannot fault at all. Ordered a new tumble dryer 6pm on a Saturday evening, it was delivered at 8.20am Sunday morning. Very happy with service… Read Full Review

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★★★★☆

“easy to use site”

Written on: 24/08/2015 by 128Huber (1 review written)

easy to use site to order and pay but when trying to say about ease of access there or not enough characters to explain how to get to my property as any sat nav sends you to the wrong place… Read Full Review

By Ao.com

Written on: 25/08/2015

Hi

Thanks for your comments.

If a customer advises us of a potential problem regarding their delivery, we usually contact them to gain further information. Hopefully we did this on your delivery and I hope you're pleased with your appliance.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★☆☆☆☆

“Dreadful fitting experience”

Written on: 24/08/2015 by Myah66 (1 review written)

AO.Com was recommended by my son. We ordered a Bosch Dishwasher for my 88 year old mother and paid for dismantle, recycle and fit. Telephone calls re: delivery fantastic. Phone call follow up to sell extended warranty, bit pushy but caller accepted it was not wanted. On delivery day received phone calls and text to confirm delivery between 10:00 and 14:00 hrs. They arrived at approx. 13.30 hours. The delivery drivers mate walked in, slammed his pipe spanner onto my mother's granite work… Read Full Review

By Ao.com

Written on: 25/08/2015

Hi

I'm really sorry to read your comments regarding the installation of your mother's washing machine and to be honest, I'm quite shocked! This is certainly not our usual high level of service.

We expect our staff to be helpful and courteous at all times and clearly the attitude of the crew was unacceptable. We expect a very high level of service and aim to be the bench mark to which all other retailers aim for. We're constantly working hard to make sure our customers agree that their experience with us is how buying an appliance should be. I am sorry this has not been your experience on this occasion.

Unfortunately you have not provided any order details, so I am unable to investigate this matter further. Please can you contact me via our web site and provide me with your order number so I can look into this further.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Cancel order”

Written on: 24/08/2015 by Christinel334 (1 review written)

had to cancel order refunded in minutes and the operator was so helpful after oven wouldn't fit as told just to order as soon as I had my alterations on my kitchen… Read Full Review

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★☆☆☆☆

“Pay for a slot and hasn't even turned up ”

Written on: 23/08/2015 by DaisyOliver385 (1 review written)

I payed 19.99 for a slot to get my washers and it hasn't even turned up got a phone on the home phone which I told them to use my mobile midday so say it's not on the lorry didnt even check my phone as no one calls it now been waiting 2 hours for no reason A.o..com not again Is there a e mail for the c.e.o or mangers to take this matter on as no one would speak on the phone When I called the centre they said they send it tomorrow I been up working from 3am don't need this And they going to… Read Full Review

By Ao.com

Written on: 24/08/2015

Hi

I'm sorry to read of the experience you had with the delivery of your appliance, this really isn't the way things usually go I assure you :(

I would like to look into this further but I've been unable to find your order. Please reply to our email address or this review with your order number and I'll be able to look into this for you.

Many thanks

Rob - ao.com

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★★★★★

“couldn't be easier”

Written on: 23/08/2015 by 24Hess (1 review written)

Tried to purchase the same product from Currys. The first delivery date they could give was the 3rd October. Easy to place order and website was easy to use… Read Full Review

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★★★★★

“ fab. web site”

Written on: 23/08/2015 by Downeypz1979 (1 review written)

I have ordered from ao.com quite a lot recently and they have always lived up to expectations - delivery always on time with very helpful and courteous drivers. Goods always as described and in good order. Also v. important to me, its a very easy to use website… Read Full Review

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★★★★☆

“happy with ao when it arrives”

Written on: 22/08/2015 by AmariErickson (1 review written)

I had problems locating this product elsewhere. You had it and all looks good now. Looking forward to delivery. So far I am happy with your service, ordering was easy, despite my being unfamiliar with online purchasing… Read Full Review

By Ao.com

Written on: 22/08/2015

Hi

Thanks for getting in touch with us.

We're pleased that you're happy with the service you've received so far. We like to make buying an appliance a really easy thing to do and look forward to seeing you soon!

Maybe you can come back to us after your delivery and give us that all important fifth star ;-)

Many thanks

Rob - ao.com

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★★★★★

“Great site!!”

Written on: 21/08/2015 by lyngore (1 review written)

That was dead easy!! Oh yes I saw your advert on TV. I will definitely use this again and tell my friends… Read Full Review

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★☆☆☆☆

“Two faulty appliances and no customer service if problem”

Written on: 19/08/2015 by 1953Hodges (1 review written)

I ordered a hot point range cooker. It was faulty, they replaced it. It also was not working correctly and had very odd marks on the stainless steel hob. They would not refund or replace without an engineer visit. 6 days later a hot point engineer arrived. Yes there was a fault - wrong sixpzed screws in the log kit. Yes the marks were not caused by use( how could it have been) I have followed up three times sent a copy of engineer report and NOTHING NO RESPONSE. APPALLING NON EXSISTANT… Read Full Review

By Ao.com

Written on: 20/08/2015

Hi

I'm really sorry to hear about the issues you have described. However, there is no way we would not respond to a customer. We'll always do our best to resolve any issue a customer may experience as quickly as possible.

Unfortunately you've not supplied any order details so I can't investigate this further. Please can you send me your order number and I'll look into this as a matter of urgency.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Always great service!”

Written on: 15/08/2015 by Grayvz176 (1 review written)

This is just one of many products bought from ao.com in the last few years. Always an easy purchase and fast delivery. A company definitely worth recommending… Read Full Review

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★★★★★

“Retro fridge”

Written on: 10/08/2015 by Meyer147 (1 review written)

Swan retro fridge how easy was that and £20off thank you . looking forward to my delivery… Read Full Review

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★★★★★

“excellent service,great communication!”

Written on: 10/08/2015 by phagar (1 review written)

we ordered a washing machine and the delivery was free. also got £20 discount for using appliances online for the first time! we only had to wait a couple of days and the delivery men kept us up to date the morning of delivery and were even earlier than expected...bonus! They were really cheerful and friendly and couldn't do enough to help, we will definitely be using online appliances in the future and have no hesitation in recommending them to friends and family… Read Full Review

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★★★★★

“Good value for what you pay”

Written on: 09/08/2015 by sharmaine.gun (1 review written)

Delivery and product are what is shown on website. Reliable delivery. User friendly. You get what you see. I would recommend without an issue… Read Full Review

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