ao.com Reviews

★★★★★
4.6 / 5
92.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Curlew”

Written on: 19/09/2014

This is the best web site for ease of ordering and speed of reply.Would definitely recommend this Company.The layout for purchases is so easy to follow not like the majority of web sites which go on and on for ages. Excellent. Many thanks… Read Full Review

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★★★★★

“Quick easy no fuss”

Written on: 19/09/2014 by Violetd213 (1 review written)

I was a bit skeptical at first having a TV advert, but it did help as it must be a legitimate trader. Price was very reasonable and free next delivery,BOOM. sold. The online menus are laid out to a good standard, the videos of each product helped with my decission process(This is excellent for online buyers). At the checkout page they automatically deducted 10% so I am one happy customer. After checkout they do a quick check ensuring your delivery will be smooth as silk. (i.e. any stais or… Read Full Review

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★★★☆☆

“Could be better”

Written on: 19/09/2014 by 171Robertson (1 review written)

Received my new hob yesterday as promised. I didn't pay for the install as my partner uninstalled the old one. When we unpacked the new one, there wasn't a cable! The one the manual advises to use isn't available in the UK! The hob is a zanussi zev6940xbv. If anyone knows what we can use let me know. I really would love to start using my new appliance. If AO let people know this before buying the appliance it would really help. Apart from that the service & delivery were good. Even the sales… Read Full Review

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★★★★★

“AO The best you can get”

Written on: 19/09/2014 by snowqueen16 (1 review written)

for the past few years I have replaced lots of appliances, since finding AO I have never purchased from any other website or any other electrical shop. Free delivery is fantastic news it keeps the cost down, lots to choose from and when chatting to staff over the phone they are very pleasant and will go the extra mile to help and explain if you have worries or queries. This is a five star ***** company in every way. would highly recommend to everyone !! Thanks AO for keeping your prices low… Read Full Review

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★★★★☆

“Pat”

Written on: 19/09/2014 by SaniyaBarrett38 (1 review written)

I found your site very easy to on & was amazed at your quick delivery service many thanks … Read Full Review

By Ao.com

Written on: 19/09/2014

Hi

Thanks for your comments.

I'm pleased that you were happy with our delivery options and service. I'm also pleased that you found our website easy to use.

Please let me know if there was anything we could have done to earn that fifth star.

We're open between 8am and 10pm every day of the week and our contact details can be found on our website.

Many Thanks

Anthony Blyth
Customer Advisor
ao.com

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★★★★★

“Service received”

Written on: 18/09/2014 by patriciajj13 (1 review written)

Ordering was so easy and quick done in a couple of minutes… Read Full Review

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★★★★★

“First class service”

Written on: 17/09/2014 by Namejohnjo (1 review written)

Washing machine bought and delivered in less than 24 hours first class service from start to finish cannot fault this company will certainly use them again can't recommend highly enough… Read Full Review

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★★★★★

“Professional, free next day delivery, time slot...”

Written on: 17/09/2014 by Jovan11 (1 review written)

So easy to order the item you want, this is my third purchase from them. They keep you updated with emails and text and give you next day delivery free, the best experience of buying online ever well done… Read Full Review

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★★★★★

“Just brilliant service”

Written on: 15/09/2014 by CanalboatKate (1 review written)

Having tried to make a purchase through Currys/PCWorld and with them failing to meet a delivery, we cancelled the order and the next day, our item was delivered by AO - kept fully up to date with the delivery time, delivery team were excellent, and the lady in their customer service was capable of holding a conversation without having to use a script (which is a rarity these day) so we would have no hesitation in recommending them to others - and infact have just ordered another item! We did… Read Full Review

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★★★★★

“Fantastic”

Written on: 15/09/2014 by Marc319 (1 review written)

The best service of any internet based company. Free delivery is great, but free delivery next day when you place an order at 19:30 is just magic. Site is great, good reviews, clear Best Buys, more images and videos for an appliance than some holiday sites! This is the 5th item I've bought from them and they have never let me down. Constant communication and lovely delivery guys too! I cannot recommend this company highly enough...I tell everyone about them… Read Full Review

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★★★★★

“im very happy”

Written on: 14/09/2014 by Franklin204 (1 review written)

I have ordered 2 items from ao online and I have also recommended them to family who also purchased from them was very pleased how fast things come with free delivery good choice of products and the videos they have on the products are a helpful tool in making your choice which product to buy I would not hesitate in ordering from them again… Read Full Review

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★★★★★

“fantastic service”

Written on: 10/09/2014 by LeannaHunt357 (1 review written)

This is the second time i have purchased items with ao.com and not the last. It is refreshing to receive fanastic customer service and a smooth and unhampered delivery, A HASSLE FREE service who delivers on time the goods you purchase. What a refreshing customer experience. WilL ALWAYS USE ao.com as they are efficient. Thank goodness some companies are well organised… Read Full Review

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★★★★★

“wonderful wonderful service”

Written on: 09/09/2014 by Mrs.Tvv (1 review written)

This has to be the most helpful company you can deal with. Amazing stock. Take note of all my concerns as the fridge was for an elderly friend. So easy to track where your order is and how soon it will be with you. Can also contact the driver. When the delivery men arrived they did so much more than required. Use this firm they are wonderful… Read Full Review

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★★★★★

“Very impressive service”

Written on: 08/09/2014

Having ordered the same machine from another retailer TEN days before and not had any joy with it being delivered I cancelled that order and reordered from A O. I had a phone call very shortly after placing my order and a delivery day was offered for two days later at no extra cost. The text on the day arrived at 7am as I had been told and the driver phoned when he was one hour away from my house. Wow!! What a service!!!! Thank you everybody!… Read Full Review

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★★★★★

“Buying an Lg (42LA740V) TV from AO.com”

Written on: 08/09/2014 by AnabellePuckett396 (1 review written)

Bought an LG TV (42LA740V) online So far so good, easy to place the order online, phoned them as well to double check stock levels and they were so nice on the phone. Delivery seems to good to be true, next day delivery on a Sunday wish all retailers offered this as a service. Free delivery at that… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/09/2014 by AudreyOrr1973 (1 review written)

The online ordering process is great, and the delivery was notified in plenty of time and exactly as predicted.. … Read Full Review

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★★★★★

“Smeg Fridge Freezer”

Written on: 05/09/2014 by OrionWhitaker (1 review written)

Easiest website to use. Exactly the product I wanted, at a great price, AND free next day delivery. Five Star service without a doubt!… Read Full Review

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★★★★★

“How to buy a new appliance when your old one breaks”

Written on: 05/09/2014

This is the second time I have used AO.COM. The first was when we returned from Spain to find our fridge had bust. A quick search on the internet came up with AO. After looking at the AO product videos ( what a great idea) we chose our fridge and at 9.0am the next morning it arrived and was installed by 9.30 which included a cup of tea for the two guys. When my wife announced that the washer had at long last given up the ghost earlier today the solution was simple - go on line to AO, show my… Read Full Review

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★★★★★

“The way too go Excellent!!!!”

Written on: 05/09/2014 by 1946Forbes (1 review written)

Not had any issues with AO each time used. Will be using in future… Read Full Review

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★★★★★

“Perfect....What more can I ask for”

Written on: 04/09/2014 by XianR (1 review written)

Placed an order on the Monday morning. Nice and easy process. Easy to choose extras such as removal of old item (which was cheaper than local council price!!). Smooth checkout. All emails and text messages received as promised during the ordering process. Your 12 hour deliver slot is reduced on the day to only 4 hours which is brilliant. Driver even called to say he would be there within the hour. Arrived right at the beginning of the slot time. Happy and efficient drivers and everything… Read Full Review

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