ao.com Reviews

★★★★★
4.5 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Brilliant Company”

Written on: 28/03/2015 by monika71 (1 review written)

Customer service is second to none… Read Full Review

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★★★★★

“The future of online shopping”

Written on: 28/03/2015 by FridaVaughn324 (1 review written)

First time purchase using this site,so efficient and simple to use. Top choice of products,prices and product description. Will definately be using again.well done AO. Great proudut at great price… Read Full Review

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★★★★★

“Couldn't have be any easier”

Written on: 27/03/2015 by GrannyGrape (1 review written)

Easy on-line purchase of a washing machine, quick response, no hassle and it's being delivered and fitted tomorrow (Saturday), and it's already 7pm Friday night!anyway. Couldn't have been bettered in… Read Full Review

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★★★☆☆

“Watch out for the followup call to sell you app. insurance”

Written on: 27/03/2015 by JadonPatterson (1 review written)

Reasonably painfree online ordering process, but really didn't appreciate the two follow up calls (first to my home #, then my mobile #) under the pretence of confirming delivery details (...hold on ..didn't I just specify all that during the ordering process ? ..). Starts as the followup call, trying to engage customer in conversation about the reason for replacing items, then slowly drifts onto the problems and then a 'sales patter' about all the benefits the AO service provides...then right… Read Full Review

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★★★★★

“excellent price, quick and easy to order and speedy...”

Written on: 26/03/2015

excellent price, quick and easy to order and speedy delivery. We have brought a number of items from AO now because of the great value, easy ordering and speedy free delivery… Read Full Review

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★★★★★

“excellent company..I would recommend everyone to try ao”

Written on: 24/03/2015 by 298White (1 review written)

excellent company..I would recommend everyone to try ao… Read Full Review

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★★★★★

“Excellent website”

Written on: 23/03/2015 by adamdom (1 review written)

I've just bought an appliance from this website and must say how easy it was to use, and I was aware that I was providing all the information they needed in a simple and customer friendly way. Well done!… Read Full Review

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★★★★★

“SUPERB SIMPLE TO USE SITE”

Written on: 23/03/2015 by Oliverg101 (1 review written)

This is possibly one of the easiest and user friendly on line shopping sites I have ever used. Thank you… Read Full Review

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★★★★★

“Great and fast service ”

Written on: 21/03/2015 by Henrydog2011 (2 reviews written)

Ordered mid morning and it was delivered in less than 24 hours, with a phone call after ordering, texts to give me delivery slot, and a call from the driver when en route. Offered to connect and remove appliance and unpack etc. Price was comparable with others and lots of choice on their website. I wish every firm was this good!… Read Full Review

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★★★★★

“brilliant service and friendly”

Written on: 21/03/2015 by AlaniBird69 (1 review written)

I have had 3 items from ao and they are very good quality and price I don't shop any where else since I found ao… Read Full Review

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★★★★★

“Fabulous service”

Written on: 21/03/2015 by muBurns149 (1 review written)

Good price. Reliable. Incredibly impressed with customer service. Could not have been more helpful. Would shop there again and again!… Read Full Review

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★★★★★

“great service”

Written on: 19/03/2015 by HelenaTaylor-Alt398 (1 review written)

I have used AO a couple of times and have found them to be excellent - they deliver on time, keep you up to date with delivery slot so you can plan ahead - and their prices are the best… Read Full Review

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★★★★★

“Fantastic service”

Written on: 19/03/2015 by Franmolin (1 review written)

What a joy this transaction has been,customer service 10 t of 10 communication 10out of 10. Price was the best I cuold find(and I did search....) Ao.com have certainly listened to their customers as to what is important couldn't fault this company in any way. will definitely recommend it anybody who wants a hassle free experience. Well done Ao, will be back when I need to. Fran… Read Full Review

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★★★★★

“We Love ao.com, ”

Written on: 18/03/2015 by Buzzbengal (1 review written)

We love the fact that items arrive the next day, good choice of products… Read Full Review

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★★★★★

“WOW”

Written on: 18/03/2015

I have used AO on numerous occasions, to order various items. The delivery slot, the price the service, everything is amazing. I have had to call their help line too, and not had to wait an eternity for someone to answer, and when they answer they are always more than happy to help and assist in my queries. I would always recommend this company and will carry on using them… Read Full Review

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★☆☆☆☆

“I'm still waiting.....”

Written on: 18/03/2015 by Torik317 (1 review written)

Absolutely rubbish customer service.Enquired about gas hob ,promised to call back in 10 minutes ,still waiting a day later .Complete waste of time.If this is the start of their service wouldn't like to buy anything !!… Read Full Review

By Ao.com

Written on: 18/03/2015

Hi

I'm really sorry you feel that way.

However, I can't believe that we wouldn't call you back as promised. It would seem more likely that we have tried to contact you but have not been unable to do so. In some instances this can be due to customers not accepting withheld numbers.

If you would like me to personally arrange a call for you, I'd be more than happy to do so. You can contact us by phone, email or social media and you'll find all these details on our website.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★☆☆

“ao.com on choice”

Written on: 18/03/2015 by iuFournier428 (1 review written)

I spent the last 7 days trying to find an alternative store that would offer the same number of choices for the Condensing Tumble dryers. ao.com could not be beat for choice. Although I wish they could be the leader in price, the were comparative to other retailers. On the whole it was ao.com that won my business. I am looking forward to my free next day delivery and the removal of the old one for a reasonable fee of £9.99… Read Full Review

By Ao.com

Written on: 18/03/2015

Hi

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

We like to make buying an appliance a breeze by offering flexible delivery, competitive prices and excellent customer service. We feel this is a winning combination for our customer and one that ensures an enjoyable journey.

We offer a Price Match Promise in the event you should find a retailer that offers a better price on the product. Full terms and conditions for this can be found on our website. Should the retailer meet the criteria we set, we would be more than happy to match the price for you.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks

Rob McCullough
Customer Advisor
ao.com

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★★★★★

“Brilliant after sales ”

Written on: 17/03/2015 by carolB123 (15 reviews written)

I purchased a dishwasher in 2013 from ao.com. Last November it decided to have a few faults. I phoned ao.com as I couldn't find the paperwork. They were so helpful and made arrangements for the repair to be done and it didn't cost a penny as it was under warranty. They sent me a copy of the paperwork regarding my purchase and the repair was carried out after a few issues with parts, but that was no fault of AO. " weeks ago the same problem that was repaired last year reared it's ugly head. I… Read Full Review

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★★★★★

“New Rangemaster Purchase”

Written on: 16/03/2015 by wwHolden1980 (1 review written)

Wow, how efficient was that.From ease of order to choice of delivery day.cannot be bettered.Having ordered from AO before no hesitation to do so again for such a large item.Dont have to wait in all day as i will receive a text allocating a 4 hour time slot.just fab… Read Full Review

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★★★★★

“THAT WAS EASY”

Written on: 12/03/2015

THERE IS A GOOD SELECTION ON THIS SITE AND THE FACT THAT YOU CHOOSE THE DELIVERY DATE AND IS EXCELLENT....HIGHLY RECOMMENDED… Read Full Review

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