ao.com Reviews

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Latest Reviews

★★★★★

“First class service”

Written on: 28/06/2016 by 347Schaefer (1 review written)

Bought sharp R959 microwave great price and service to match, will definitely use again… Read Full Review

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★★★★☆

“Wanted you to know how pleased we were with the crew.”

Written on: 23/06/2016 by hyHastings360 (1 review written)

We were very impressed with the drivers we thought we might have a problem with installation when they first arrived but they dealt with it speedily. We are very satisfied with both the machine and the installation. This is the second item we have bought from AO and both times we have been impressed with their efficiency… Read Full Review

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★★☆☆☆

“Not great!”

Written on: 14/06/2016 by Jodaw84 (2 reviews written)

LEC fridge freezer is OK, quite cheaply built and and a bit flimsy, we found it difficult to level up, the capacity is pretty good though! Disappointed with AO though, delivered by 2 miserable delivery guys who spoke to each other in their language in front of me, fridge freezer was dirty on arrival even though it was in a box and had lots of shallow dents on one side. We were only offered a small amount as compensation as we had turned the fridge freezer on; we were having our old fridge… Read Full Review

Ao.com's Response to Jodaw84's Review

Written on: 16/06/2016

Hi

Thanks for taking the time to get in touch with us.

I'm sorry to read that you're unhappy with the item you purchased and the delivery service you experienced. This isn't the impression we want our customers to be left with at all. I'll ensure your feedback is supplied to our Logistics Team regarding the manner in which your delivery was carried. We really value your comments as it helps us to improve the journey we offer to our customers.

I'm really sorry that your appliance arrived in less than perfect condition, I can understand how disappointing this must have been. As the appliance had been installed, my colleague offered a goodwill gesture to accept the appliance in the condition it arrived in. I would be more than happy to look into this further for you though. Unfortunately, I've been unable to find your order with the information you've provided. Please send an email to our Customer Service Team with your order number and any images you've taken of the appliance so that I can assess this further for you.

Many thanks

Rob - ao

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★★☆☆☆

“Not great!”

Written on: 14/06/2016 by Jodaw84 (2 reviews written)

LEC fridge freezer is OK, quite cheaply built and and a bit flimsy, we found it difficult to level up, the capacity is pretty good though! Disappointed with AO though, delivered by 2 miserable delivery guys who spoke to each other in their language in front of me, fridge freezer was dirty on arrival even though it was in a box and had lots of shallow dents on one side. We were only offered a small amount as compensation as we had turned the fridge freezer on; we were having our old fridge… Read Full Review

Ao.com's Response to Jodaw84's Review

Written on: 15/06/2016

Hi

Thanks for taking the time to get in touch with us.

I'm sorry to read that you're unhappy with the item you purchased and the delivery service you experienced. This isn't the impression we want our customers to be left with at all. I'll ensure your feedback is supplied to our Logistics Team regarding the manner in which your delivery was carried. We really value your comments as it helps us to improve the journey we offer to our customers.

I'm really sorry that your appliance arrived in less than perfect condition, I can understand how disappointing this must have been. As the appliance had been installed, my colleague offered a goodwill gesture to accept the appliance in the condition it arrived in. I would be more than happy to look into this further for you though. Unfortunately, I've been unable to find your order with the information you've provided. Please send an email to our Customer Service Team with your order number and any images you've taken of the appliance so that I can assess this further for you.

Many thanks

Rob - ao

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★☆☆☆☆

“Bad customer service and delivery”

Written on: 23/05/2016 by JustyFruity (3 reviews written)

Very bad experience with delivery and customer services We were given a schedule for a delivery from 10am -2pm. The driver turned up half an hour earlier when no one was in the house yet. AO customer services rang me around 10.14 am and left a voicemail to rearrange delivery. I called in to ask why the driver did not come within the arranged schedule that I was not expecting a call from anyone but the delivery at my house as expected. AO customer service agents blame me that I should have been… Read Full Review

Ao.com's Response to JustyFruity's Review

Written on: 26/05/2016

Hi,

I'm very sorry to read of the experience you had with the delivery of your appliance, I can appreciate how disappointing this must have been.

This isn't how things normally go I assure you, and I would like to look into this further for you.

Our Driver Team's may arrive earlier than the allocated time slot you've been given. However, the Driver Team should have been in touch prior to arrival to ensure that you're available and to make you aware of the situation.

Please reply to this review with your order number so I can look into this further for you. Alternatively, you can send us an email with your order details.

My apologies for any inconvenience caused with the delay of your delivery and I hope that you'll give us another chance to put things right.

Many thanks

Rob - ao

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★★☆☆☆

“very dissapointed”

Written on: 14/05/2016

I recently bought a new washing machine from AO.com. From the first use it was obvious that something was wrong with it because every time the drum was turning was making a very loud grinding noise .I requested to return it but I was told on more than one different occasions that the only way is to have an engineer to confirm the fault. The consumers act and their own terms and conditions on their website state differently .Yet I had to accept the engineers visit because their customer service… Read Full Review

Ao.com's Comment

Written on: 14/05/2016

Hi

I'm sorry to read about the issues you have experienced with your washing machines and I can understand your disappointment.

If a customer advises us of a fault, we'll always arrange for an engineer to attend and confirm the fault. This is in accordance with the Consumer Directive. Once a fault has been confirmed, depending on how long the customer has had the appliance, we can offer either a replacement, repair or refund.

It is however, most unusual that you've received a second faulty appliance and if you can let me know your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★☆☆☆☆

“Poor Customer Service”

Written on: 07/05/2016 by ujCarson157 (1 review written)

AO.com seem to be ok until you get an issue with a product they have delivered. My wife and I ordered a Hoover washing machine and separate dryer. On first use the belt has come off the washing machine and AO.com answer is send an engineer to assess whether it is broken or not (day off work, hassle for us). The device is clearly faulty and should be replaced. The tone of customer service staff is also appalling. When I questioned why they wouldn't offer a straight replacement the answer… Read Full Review

Ao.com's Comment

Written on: 09/05/2016

Hi ujCarson157

I'm sorry to read that you've experienced an issue with your washing machine so soon after delivery, I can appreciate how disappointing this must be.

We would always require an engineer to attend and ascertain the fault you've experienced. Once the engineer confirms the fault, we would be able to exchange the appliance for you or provide a full refund.

My apologies for the manner in which you were spoken to by our Contact Centre, this isn't how things normally go I assure you. If you could please reply to this review with your order number, I can look into this further for you.

Many thanks

Rob - ao




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★☆☆☆☆

“appalling service”

Written on: 21/04/2016 by probonopublico (1 review written)

After just 8 months, Candy washer/dryer developed death rattle. ao set the mfr. on to investigate. Their nominated engineer visited 12 April and said m/c needed radical surgery and full replacement likely more economical. 13 April call to Candy call centre confirmed that engineer's report had been received and that a replacement mc/ would be delivered within a few days. I would be called by 15 April to agree a date for that and disconnection/removal of defunct machine. As at 21 April, no call… Read Full Review

Ao.com's Response to probonopublico's Review

Written on: 22/04/2016

Hi

I'm really sorry to read your comments and I can understand your disappointment.

However, as you have not provided the correct order number, I've not been able to find your order. If you could provide me with further information, I'd be more than happy to look into this for you.

Thanks

Michael - ao.com

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Mirimawr's Response to probonopublico's Review

Written on: 28/04/2016

wont be buying anything of them then, I wont believe the rubbish reply below, heard all those kind of reply's before

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★☆☆☆☆

“EMBARASING DELIVERY”

Written on: 20/04/2016 by TerrenceBennett (1 review written)

the worst delivery service i have ever come across, multiple deliveries needed to be arranged. embarassing time slots. driver cant find adresses - and when you try to call, everything is automated. i wouldnt ever use this company again, instead of recomending them.. i would go out of my way to do the opposite… Read Full Review

Ao.com's Comment

Written on: 21/04/2016

Hi

I'm really sorry to read about your recent experience with us and this is disappointing.

We deliver from 7am to 7pm seven days a week. We notify customers via text of a time slot on the day of delivery. You can also track your order online which will update as per the drivers progress.

If a driver has trouble locating an address, he'll contact the customer for details. Or he'll contact his office and they'll assist the driver further.

However, if you could contact us via our website, I'd be happy to look into this matter further.

Thanks.

Michael - ao.com

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★★★☆☆

“good service when buying, but BAD after care service”

Written on: 18/04/2016 by Jasiahm110 (1 review written)

Ok, I got a new induction hob from AO.com, the buying and delivery service was great! cannot complain about this service! We did not fit the induction hob for just over a week as we had a new kitchen installed and all new electric's. Then the electrician fitted the Induction hob and oven, but the induction hob was faulty, was showing a fault code, So we called ao.com and they was helpful (saturday) they asked if I could send a short video so they could send it onto wirlpool as it was a product… Read Full Review

Ao.com's Comment

Written on: 19/04/2016

Hi

I'm glad you're pleased with our delivery service and how easy it is to buy an appliance on our website.

However, I'm sorry to read that you've experienced an issue with your appliance so soon after delivery. Unfortunately I've been unable to find your order with the information you've provided. I would like to look into this further for you, just reply with your order number so I can assist you.

We would normally require an engineer to attend and ascertain the fault you're experiencing. Once this happens, we can assist you further you further.

Many thanks

Rob - ao


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Leeadkins's Comment

Written on: 19/04/2016

Hi,
my order number is: AOL6851640
A man is dealing with the issue, he will be calling me back tomorrow (20th of April) to give me an up date.

My issue here though is the goods was faulty when brought, we only knew when we had the hob installed by an electrician. We called ao.com on a Saturday and the person tried to deal with it but could not and said he would call back on the Monday. We ended up calling back and was put through to wirlpool who said they could not come out to look at it for 10 days. So I called back to ao.com and talked to them instead as waiting for 10 days on a brand new hob was not exceptable.
I told "AO" that I know the consumer rights, and as it was less than 30 days, I should be offered a replacement or a refund, It does not matter about whirpool "having" to look at the hob, they can do that when its returned back to "AO" and a new 1 was delivered or my money was refunded.
If tomorrow (20th April) "AO" are still saying we have to wait another week, then I will require my money back under the consumer rights 2015, and will have to go some were else to buy a new induction hob.

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Ao.com's Comment

Written on: 22/04/2016

Hi

Thanks for your order details.

I've had a look at the notes on the order and I can see that we've arranged an exchange for you.

If you require any further assistance, please don't hesitate to contact me.

Thanks

Michael - ao.com

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★★☆☆☆

“Extra Charges”

Written on: 18/04/2016 by valandgeo (1 review written)

The big attraction to your company was the serice, free delivery, unpacking and taking away old appliances. We purchased 3 or 4 items in 2014 and were very happy with the service, so came back today to order 1 item only to find all your free services now carry charges. Since our original purchases we have had loads of emails from you, non of which advised of new charges. We have placed the order due to urgency, but in future will go back to Argos with whom we have an account… Read Full Review

Ao.com's Response to valandgeo's Review

Written on: 18/04/2016

Hi

We really appreciate you choosing us again for your new appliance, that really means a lot to us :)

However, I'm sorry to read that you're unhappy with the charges we have in place for the services we offer. All of these services are completely optional and their costs are made clear during the checkout process.

We do still offer a free delivery service, however depending on how quickly you need the delivery, you may incur a small charge. Our recycling service and unpack service have always been chargeable extras. I'll ensure your comments are passed on to our Quality Team as we're continuously looking at ways to improve our service.

We really hope that you may consider us again in the future.

Many thanks

Rob - ao

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★★★★★

“I was amased how easy and quick the ordering process...”

Written on: 16/04/2016 by Destiney60 (1 review written)

I was amased how easy and quick the ordering process was. Great job, AO!… Read Full Review

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★★★☆☆

“Disappointing delivery availability”

Written on: 15/04/2016 by Nicholsonup284 (1 review written)

Found what we wanted at a good price but disappointingly we couldn't get it delivered and fitted for over 3 weeks despite the product being in stock (delivery was available next day without connection). Surely more trained staff needed! … Read Full Review

Ao.com's Comment

Written on: 18/04/2016

Hi

I hope you're pleased with your new appliance, I bet it looks wonderful in your kitchen :)

I'm sorry to read that you experienced a delay in having the appliance fitted by us. This service is only available in certain areas and can fill up very quickly! I'll ensure your comments are passed on to our Quality Team :)

We hope to see you again sometime :)

Rob - ao

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★★★★☆

“Buying SAMSUNG TV ”

Written on: 14/04/2016

Easy site to use but did have a problem with continuing straight onto to Checkout. A good straightforward site with plenty of directions. I would recommend it to others… Read Full Review

Ao.com's Comment

Written on: 18/04/2016

Thanks for taking the time to get in touch.

My apologies for the issue you experience you had on our website, I'll make sure our I.T Team are made aware of this.

I hope that you're pleased with your new TV! I bet it looks great in your home :)

We hope to see you again sometime!

Many thanks

Rob - ao

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★★★★★

“appliance delivery ”

Written on: 14/04/2016 by Yael94 (1 review written)

Cheerful,helpful delivery team.Prompt & punctual.Very easy to arrange on line. I would recommend this firm to a friend… Read Full Review

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★★★★★

“cookies”

Written on: 14/04/2016 by Hickeyhz20 (1 review written)

Great service as usual with excellent appliance. Always deliver on time very friendly operatives… Read Full Review

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★★★★★

“Phoned ao.com this morning and got to chat with fella...”

Written on: 14/04/2016 by Martin113 (1 review written)

Phoned ao.com this morning and got to chat with fella called Murray very helpful very pleased with the service thank you Murray… Read Full Review

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★★★★☆

“Ordering Simple”

Written on: 13/04/2016 by KiannaHenry (1 review written)

Easy straight forward ordering. Nice easy steps to follow. Delivery dates clearly stated with costs. Bril… Read Full Review

Ao.com's Comment

Written on: 14/04/2016

Hi

I'm really glad that you're pleased with service we offer, we like to make buying an appliance a breeze!

We would love to hear how we can turn your 4 star review into a 5 star one :) Just reply with any suggestions you may have and I'll pass them on to our Quality Team for you.

We hope to see you again sometime.

Many thanks

Rob - ao

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★★★★★

“busy old age pensioner”

Written on: 13/04/2016 by EstrellaKelly319 (1 review written)

my visit to AO site was a pleasure and if I can navigate a purchase from here any one can… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 11/04/2016 by rfMcGrath270 (1 review written)

Washing machine 2 hours old - faulty display - could have simply swapped out but no - have to wait for an engineer to come out (day off work) - interesting thought do they know there is a fault with the machines and hence manufacturer has to repair - the tumble dryer problem by Hoover seems to come to mind I.e bury head in sand… Read Full Review

Ao.com's Comment

Written on: 11/04/2016

Hi,

I'm sorry to read that you experienced an issue with your new appliance so soon after delivery. We would always need an engineer to attend and ascertain the fault you're experiencing. Once that happens, we can assist you further.

Many thanks

Rob - ao.

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