ao.com Reviews

★★★★★
4.5 / 5
3882
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
ao.com - Ask a question now

Media Gallery for ao.com

ao.com
ao.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“To use or not to use ao”

Written on: 13/02/2016 by 139McCulloch (1 review written)

Ao online is so easy to use, the item can be delivered quickly (unlike the stores) & the delivery people are helpful. Prices are comparable & I am very impressed with their service. I cannot fault ao in any way & would not hesitate to use them in the future… Read Full Review

Report this review
★★★★★

“eventually found a product to fit ”

Written on: 09/02/2016 by DeaconNorth (1 review written)

struggled to find the right appliance ,size being the most important criteria.managed to negotiate the product details and from ther the purchase was simple… Read Full Review

Report this review
★★★★★

“Buying from AOL”

Written on: 08/02/2016 by LaurenMeier322 (1 review written)

First time online shopping with AOL - good range of products , helpful optional views of products, ease of navigation around the range and back and forth to compare. Will certainly be a future customer… Read Full Review

Report this review
★★★★★

“AO just excellent!”

Written on: 07/02/2016 by PeteHHE (1 review written)

Ordered from AO for the first time. A washing machine ordered Friday evening and was delighted to have free next day delivery. The order was easy to track an we got a phone call ten minutes before delivery. The guys who delivered were friendly and nothing was a problem. We had the machine fitted and working by 9.30 am Saturday. Absolutely faultless service from stArt to finish… Read Full Review

Report this review
★★★★★

“first home order”

Written on: 07/02/2016

As the title suggests, this is the first order placed with AO. As they say : Watch this space… Read Full Review

Report this review
★★★★★

“Superb service / product”

Written on: 04/02/2016 by O'Donnell161 (1 review written)

Absolutely brilliant service and care from the fabulous team. From beginning to end, everyone we spoke to were incredibly helpful, from product to delivery and aftercare, we were very impressed by the whole process. We only called them after seeing the advertisements on the TV - but will definately be going back for all future electrical needs! Would recommend them to anyone… Read Full Review

Report this review
★★★★★

“satified customer”

Written on: 04/02/2016 by 236Donovan (1 review written)

great company fantastic service best prices, I am very happy to business with them… Read Full Review

Report this review
★★★★★

“First class company to deal with.”

Written on: 31/01/2016 by Yoggie (1 review written)

I've dealt with AO for a number of years and, having moved house in 2014 have had to purchase four or five different appliances since then. Every aspect of their service has been first class, including when a wine cooler was running noisily, they changed it the next day. I'd never consider going anywhere else… Read Full Review

Report this review
★★★★☆

“carrot and stick”

Written on: 31/01/2016 by Kirklandjy313 (1 review written)

Free delivery after 4/5 days, next day starts at £20, extra for a time slot, then extra to unpack, extra to fit, extra to take away old appliance. The final insult £20 off your next purchase, why not this one?… Read Full Review

By Ao.com

Written on: 02/02/2016

Thanks for your comments.

We have a wide range of service available which are designed to assist customers with their purchase. However, we appreciate that these aren't suitable for everyone, so it's entirely their decision should they wish to add these to their order.
We always maintain that these services are are very competitively priced.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

Reply to this comment
Report this review
★★★★★

“Great and friendly service ”

Written on: 31/01/2016 by erDrew268 (1 review written)

Really enjoyed the online service looking forward to my new tv thanks Ao… Read Full Review

Report this review
★★★★★

“Simple process”

Written on: 30/01/2016

This was my first visit to ao.com and it certainly won't be my last! Excellent choice of appliances, excellent value and very easy ordering process. Free delivery and at a day of your choice thrown in, couldn't ask for anything more. I will be telling friends and family about this and next time I need any kind of appliance I will look no further. Thank you for such a straightforward transaction… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 30/01/2016 by RachelMcKenzie413 (1 review written)

Absolutely brillian service, this is my second order in 2 weeks, so pleasse with the product and service I ordered for my mother aswell, the same prodcut… Read Full Review

Report this review
★★★★☆

“Order Process”

Written on: 28/01/2016 by tyTennant352 (1 review written)

Good selection and easy to order, chose my delivery day and it was free… Read Full Review

By Ao.com

Written on: 28/01/2016

Thanks for your review.

I'm glad that you found ordering from us was easy. Free delivery is always a bonus!

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

Reply to this comment
Report this review
★★★★★

“Great product at a great price.”

Written on: 27/01/2016 by GianaYoung16 (1 review written)

Great price and free delivery within 7 days. Cant be bad. Instructions appear easy to use for the senior citizens… Read Full Review

Report this review
★★★★★

“back again”

Written on: 27/01/2016 by 1947Porterfield (1 review written)

I bought a cooker from this company and it has been very good. Site easy to use, quick and efficient. My daughter bought a number of items for her new kitchen & got a reduction on each product… Read Full Review

Report this review
★★★★★

“Reliable ”

Written on: 26/01/2016 by AAWorcestershire (1 review written)

I've bought several items from ao.com over the last few years and always had excellent service. All the staff are friendly and efficient. On one occasion an item was unavailable and I received a phone call and was recommended an alternative which proved an excellent product. Deliveries arrived on time and text messages about time of delivery was really helpful and accurate. Well done to all the team. Keep up the good work. … Read Full Review

Report this review
★★★★★

“Value and choice”

Written on: 25/01/2016 by Tech49 (1 review written)

Always great value and choice. The video that goes with the products means you can see what you are buying before choosing. Fast delivery always. Highly recommend if you don't like wasting time… Read Full Review

Report this review
★★★★★

“Ordering Process”

Written on: 24/01/2016 by Rogerdavid56 (1 review written)

Simple & easy to use website. Cooker Hood from Baumatic serves purpose easily… Read Full Review

Report this review
★★★★★

“Nilish”

Written on: 24/01/2016 by slMacDonald342 (1 review written)

I have just purchased a fridge freezer from you and found your customer service to be excellent Nilish was so helpful in every way. I bought product insurance which I do not usually do because he explained all the benefits to me. Thank you M. Walishko… Read Full Review

Report this review
★★★★★

“Brilliant LG dryer”

Written on: 23/01/2016 by Stewbart13 (1 review written)

Having waited for stock to arrive at a competitors shop since beginning of December 15 I gave up and cancelled the order when I Spotted the lg heat pump dryer in stock and ready for delivery from AO, placed the order and selected Saturday delivery . I shortly after, received a dreaded breakdown insurance call of which I declined, the young man was polite and accepted my decision so how people can mark the company down for offering it I do not know. Saturday arrived, I received a text at 7am… Read Full Review

Report this review
overview