ao.com Reviews

★★★★★
4.5 / 5
91.5% of users recommend this
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Latest Reviews

★★★★★

“excellent”

Written on: 22/12/2014 by Levesque227 (1 review written)

amazing so quick would shop with you again would recomend to family and freinds… Read Full Review

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★★★★★

“great customer service, goods and delivery!”

Written on: 21/12/2014 by badger3truro (1 review written)

A huge big THANK YOU to AO. The whole AO team were brilliant, in customer care, service, delivery and quality on my order ( a washer / dryer). They even sent me a Christmas card! Fantastic service. Quick delivery and on time, and everone was so helpful from start to finish. Very pleased with my new appliance. Terriffic - definately be using them again… Read Full Review

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★★★★★

“amazing company and service”

Written on: 21/12/2014 by mrsdvdfromtwickenham (1 review written)

I love my New World cooker from ao.com with gas hob And eye level grill And even a gas oven at aprice I could afford..superb service..quick efficient delivery, taking away oldcooker and installing new one with a great gas and electrical engineer..who also fitted a safety chain.am thrilled to have my cheese on toast under the grill and a very happy xmas will now be had by my entire family because I have a new old fashioned stove back..which works a treat! There ismothing I dislike and I love… Read Full Review

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★★★★★

“Spot on service”

Written on: 21/12/2014 by P.Pilcher (1 review written)

O.K. so it is the Sunday before Christmas and the washing machine packs up. The wife is panicking because she is anticipating a houseful over the next week and is wondering how to get the mountains of washing done. Then we think of suffering the Christmas sales to buy a new machine AND get it delivered before Christmas. She can't wait until the January sales when we could get a cheaper one either. Onto the AO website therefore, find a suitable replacement machine fill in details and press the… Read Full Review

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★★★★★

“Good Experience!”

Written on: 20/12/2014

Have just ordered Hotpoint Dishwasher, cheapest price around, (£247 compared to £440 locally), free delivery & able to choose day before Christmas! Excellent service!! Would certainly recommend AO in future… Read Full Review

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★★★★★

“Perfect every time”

Written on: 19/12/2014 by IshaanGregory410 (1 review written)

This is now my go to shop for electrical goods. When my fridge freezer broke down I bought a new one at 8 pm and had it delivered the following day at 7 am by cheerful and helpful delivery people who took all the packing etc away with them. The price was already better than anything else on line and the amazing service saved about £150 worth of food. When my washing machine died, ao were my obvious choice for a new one. It was delivered and fitted the next day and the delivery guys also… Read Full Review

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★★☆☆☆

“Ripped Lino”

Written on: 18/12/2014 by whirlpool123 (1 review written)

Very disappointing indeed, I have written to AO.com and am now pursuing further, my dishwasher was delivered and like many reviews say leaves water mud from drivers shoes etc, this was not a problem as can be cleaned up. I Paid extra for appliance to be removed, new appliance to be fitted, I did this as thought as a professional they would have adequate experience and tools to lever appliance in position but no, the chap ripped my lino and also pulled out from the side unit also. have… Read Full Review

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★★★★★

“I Like AO”

Written on: 18/12/2014 by 355McBride (1 review written)

AO must be one of the best on the internet… Read Full Review

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★☆☆☆☆

“Exceptionally poor service”

Written on: 17/12/2014 by TREVORTHETIPPER (1 review written)

We needed a washing machine urgently and made the mistake of ordering from AO.com because they promised to deliver quicker than any body else. In the event on the day of delivery I got a phone call at work to say their vehicle (at the time of ordering I specified no more than 7.5 tonnes GVW and they confirmed this was the vehicle they had) could not get up our lane. This despite the fact that Curry's, John Lewis, various other courier companies can along with the local builders merchants 18t… Read Full Review

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★☆☆☆☆

“Worse delivery service ever!!!”

Written on: 17/12/2014 by olgarrastri (1 review written)

ouyeah!!! For the third day ao.com let us without our cooker delivery!!! they want us to wait for the delivery EVERY DAY from 4:30 to 22:00, telling us also that if we are not at home they will charge more... and tará!!! they don't come! For three days!!! I don't know if I should laugh or cry... They laugh actually, because when I wanted to explain the situation to the lady on the phone there were people laughing so loud I couldn't hear her. I spoke to Customer services on facebook and they… Read Full Review

By Ao.com

Written on: 19/12/2014

Hi

Thanks for your review.

I'm really sorry about the issues with your delivery, I can understand your frustration.

It's really disappointing that you've had such a bad experience, because I'm sure you can from most of our other reviews, this is not our usual level of service at all.

The first attempt I believe the drivers were unable to find your property. After this, the drivers ran out of legal driving hours and were unable to complete the delivery. We completely understand the inconvenience this must have caused for you and for this we are sorry.

I'm not sure who told you that you'd be charged if you weren't at home, as we don't charge our customers if they miss the delivery. I can assure you the person in the back ground on the floor was not laughing at your situation. We do not find situations like this funny.

Once again I apologise for the inconvenience we have caused you and I hope that you can see that this does not happen often and it is simply due to the busy period.

I'm pleased that you now have your appliance and if you need anything at all, please let us know.

Thanks

Camille- ao

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★★☆☆☆

“Non delivery of appliance”

Written on: 15/12/2014 by Discerningperson (1 review written)

Ordered and paid for next day delivery of £690 double oven. I was given an order number which is to supposed to help track your order. My order tracking just said delivery slot was 7.00 to 19.00 . Although I tried to track order through the given drivers telephone number as the automated service says on the morning of delivery you will be allocated a time slot. One source on their site stated a two hour slot another a 4 hour slot. However I had a 12 hour time slot. The automated tracking just… Read Full Review

By Ao.com

Written on: 16/12/2014

Good Afternoon

Thank you for your review.

I am sorry to read about all of the problems that you have experienced since you placed an order with us.

I assume that you opted for our free delivery option which is from 7am and 7pm. We do provide a timeslot on the day of the delivery but this is just an estimated time of arrival and it's still important to be available all day. However, we didn't deliver on the day because the appliance was damaged whilst being loaded onto the van. We wouldn't have had time to get back to the warehouse, pick the same model and load that on the van as well which is why we were unable to complete the delivery on the day. I can't apologise enough for the inconvenience this has caused you and we really appreciate you giving us another chance.

Without your order number, I won't be able to confirm any of the information that you have provided or requested but if you can contact us, I'm sure we'll be able to help and resolve this for you as quickly as possible.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
Boots Kitchen Appliances

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★★★★☆

“Freezer didn't work!!! Christmas is coming!!”

Written on: 15/12/2014 by 144Todd (1 review written)

We bought agree standing Fridgemaster chest freezer and realised within 3-4 days it wasn't working, we had a few items that had perished but luckily not much. We phoned AO and felt we weren't going to get anywhere with it. We kept it plugged in for 3 more days just in case it needed time but alas it still didn't work. I phoned again and expected the big pushback but the guy on the phone couldn't be more helpful, he appreciated Christmas was around the corner and we needed it replacing sooner… Read Full Review

By Ao.com

Written on: 16/12/2014

Good Afternoon

Thanks for your review.

I'm sorry to read that the Fridgemaster freezer that we delivered was faulty.

However, I'm pleased to read that we resolved this for you in a timely manner and that you now have a working freezer in time for Christmas. I would dispute one point that you have made. Regardless of whether or not people are nice when they contact us, we will always go the extra mile to help customers in need. We understand that situations like this can be frustrating and can make people angry. We would never hold that against our customers, although we do appreciate your understanding, patience and friendly nature despite the difficult situation you were in.

Please let me know if there's anything else that we can do to help.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
Boots Kitchen Appliances

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★★★★★

“I purchased a freezer”

Written on: 14/12/2014 by radishdidit (1 review written)

Simple site to navigate. easy to order online.much easier than tramping around shops and trying get a bored unhelpful member of staff to serve you… Read Full Review

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★☆☆☆☆

“Unprofessional & Unhelpful ”

Written on: 13/12/2014 by dmixdj (1 review written)

I Ordered £780 worth of gear (Washing Machine, Dyson & Iron) & Paid with my Amex card. The order went through & expected delivery. Got a phone call the next morning to tell me my order had been cancelled as it didn't meet the Security check. They told me they couldn't give me any more info. Called Amex to Check & they told me everything was fine with them. I called A.O back to offer them a chance to Re do my Order & fulfil it, but they were Completely uninterested. Took my custom elsewhere… Read Full Review

By Ao.com

Written on: 14/12/2014

Good Afternoon

I'm sorry that your order was cancelled. Every order placed with us undergoes internal security checks to protect both you as a customer and us as a retailer.
Unfortunately I am unable to discuss the reasons why the order was cancelled as this forms the basis of our own security measures and we cannot share these details with anyone outside our company.
As your order did not pass these checks, the order was cancelled and you were given a full refund.
I'm sorry that we were unable to process your order but I would like to thank you for taking an interest in our company.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★☆☆☆☆

“delivery dates”

Written on: 13/12/2014 by Ogle104 (1 review written)

Can't comment on the product it doesn't arrive until the 29th Dec instead of(get it by) 13th Dec as advertised… Read Full Review

By Ao.com

Written on: 13/12/2014

Hi

Thanks for your comments.

I'm sorry if we are unable to deliver your appliance on your preferred date. This may be due to a stock issue with the manufacturer, however without your order number, I would be unable to confirm this.

If you could advise me of this, I would be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“service at last!”

Written on: 12/12/2014 by lorfin (1 review written)

Ordered on Friday after being badly let down by Curry's delivery and communication and rudeness of staff at customer services. Delivery date given for the monday. Impressed as so close to xmas.!! Here's hoping the delivery service follows through!… Read Full Review

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★★★★★

“Lightspeed delivery and great service deserve more than 5*”

Written on: 11/12/2014 by erhnaks (3 reviews written)

This is my second time using AO.com, such a professional service. I have ordered around 13:40 and fridge arrived by 7:10 next morning. I could not believe when driver called at 7 am in the morning telling me that they are outside. They even waited 10 minutes outside for me to get ready. I am at the first floor and our lift is broken down, they did not even moan about it, they kept smiling and continued their job and carried massive fridge freezer upstairs to my flat. 5 star is not enough for… Read Full Review

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★★★★★

“so simple”

Written on: 11/12/2014 by jimkerlin (1 review written)

so simple and quick for ordering - amazing delivery time and cheapest we could find. normally i get so frustrated with completing details on line i give up and buy the product from a shop paying more but this was so easy. recommend site to anyone… Read Full Review

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★★★★★

“Appliances Online”

Written on: 10/12/2014 by Gemma136 (1 review written)

Having bought several items from AO over time this is just a word or two to thank them for being the Very Best when it comes to shopping on line for household appliances. I rate them highly for various reasons. In the first place you name it, they sell it. In the second place their prices are, in my experience, virtually unrivalled. Thirdly, again in my experience, their staff are unfailingly polite, helpful and knowledgeable. The delivery people are real sweeties (I mention this because as… Read Full Review

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★★☆☆☆

“I like to buy but after sales is terrible”

Written on: 10/12/2014 by McPhersonrl1981 (1 review written)

Buying stuff is fine, but I boughtan American fridge, because it had a 5 year warranty, I could get not details, they would not return calls or e-mails, finally they said I needed to complete on line, but it had expired, I complained and finally they agreed to honour the terms of the order, which I confirmed verbally, but since I still have no confirmation of extended warranty, they will not respond to my e-mails, I was happy to buy this item as it has no extend warranty, I wish they would have… Read Full Review

Ao.com's Comment

Written on: 12/12/2014

Hi McPhersonrl1981

Thanks for your review.

I'm sorry about the hassle you're having.

It seems that you have contacted the manufacturer as we don't have the ability to register your appliance for the warranty.

I'm slightly confused by your comments and I would love to get this resolved for you. If you could kindly send me your order order number I'll be happy to help you further.

Thanks, Cam- ao

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