ao.com Reviews

★★★★★
4.5 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“really brilliant”

Written on: 26/01/2015

Fab products, plenty of choice. Competitive prices. Best if all they offer an outstanding service. Easy to order, fast free delivery and nice delivery men . I have bought about 12 items from them and dont feel the need to even consider anywhere else… Read Full Review

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★★★★★

“Best site ever!”

Written on: 25/01/2015 by Malonator (1 review written)

Brilliant! Easy to use site, so much information on all products… Read Full Review

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★★★★★

“so easy to order and reliable”

Written on: 24/01/2015

I orderd a microwave from ao.com the website is quick and easy to use, the delivery guy rang an hour before arriving, I have now ordered a fridge at a great price compared to other websites, would recommend to friends and family… Read Full Review

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★★★★★

“test review”

Written on: 22/01/2015 by Samuelm143 (1 review written)

test review this is an amazing thing to buy. adding extra detail to the review to make up the count… Read Full Review

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★★★★★

“great service”

Written on: 22/01/2015 by 221Wood (1 review written)

just bought a 32 inch tv which was a bargain in its self, but the icing on the cake is the free delivery within 2 days of ordering and the 4 hour time slot was actually 2 hours and it was a saturday. superb service.... thanks… Read Full Review

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★★★★★

“Hotpoint Electric Double Oven”

Written on: 21/01/2015 by Gloria888 (1 review written)

This morning AO.com delivered the above oven I ordered a few days ago. They removed my old oven and fitted the new one into my fitted kitchen. It wasn't an easy job but they were brilliant. Well done to the fitters and to all at AO.com - excellent customer service… Read Full Review

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★☆☆☆☆

“Glue On The Spiggitt”

Written on: 21/01/2015 by P181666 (1 review written)

As a landlord I ordered the disconnection, recycle of old, delivery of new and installation of a £600 machine. Long story short, and now for the second time (the first on a separate order), AO was not able to fit the washing machine because there was, and I quote 'glue on the spiggitt' and I would also need an extension. The driver claims he then acquired permission from the tenant to take the old and leave the new - still in it's wrapping. The tenants states no permission was given… Read Full Review

By Ao.com

Written on: 22/01/2015

Hi

Thanks for your review.

I'm sorry to hear that we were unable to install your washing machine and I can understand your disappointment.

Unfortunately, as you have not included your order number, I am unable to look into the driver notes on the order. However, our drivers install many appliances as part of their job, so it wouldn't make sense for the driver not to install an appliance without good reason.

If the driver is unable to install an appliance, he is required to contact his head office to advise them and more often than not will take photos to show the reason why.

As we were unable to install your appliance, you would have been given a full refund. If you would like to send me your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★☆

“Easy as pie”

Written on: 21/01/2015 by TaylorDriscoll12 (1 review written)

This was a very friendly, easy and simple website to use… Read Full Review

By Ao.com

Written on: 21/01/2015

Hello

Thanks for your review.

I'm pleased to read that you found our website simple and easy to use.

I hope you were impressed with the other aspects of our ordering and delivery processes. However, we have only received four stars so if there's a part of our service that you feel we could improve, we'd love to hear your comments.

We take all feedback on board, good and bad so please don't hesitate to contact us if you have something to say.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
ao.com

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★★★★★

“Best by Far”

Written on: 20/01/2015 by Douglas178 (1 review written)

Trying to find a new fridge freezer that would fit into our kitchen was exhausting. But the ao.com site had the best selection, all the dimensions clearly given and invaluable videos to see exactly what you'd get. I found exactly the right item at an amazing price. Looking forward to receiving my new Smsung American fridge freezer. Recommend having a look!… Read Full Review

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★★★★★

“Easy”

Written on: 20/01/2015 by Rileydw1987 (1 review written)

Easy fast choice of delivery, day after next is free. Brilliant. Vacuum was at least £45 cheaper than elsewhere too… Read Full Review

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★★★★★

“very reliable with good communication”

Written on: 19/01/2015 by yqSandoval1986 (1 review written)

very good communication allowing you to do things without missing your delivery also quick delivery from order date and it is free which is a bonus… Read Full Review

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★★★★★

“shopping made easy.”

Written on: 18/01/2015 by Kali399 (1 review written)

AO make shopping very easy. Cheapest price on the internet and in store. Payment can be made by paypal making it more secure. Free delivery and removal of your old appliance if required what more can you ask for… Read Full Review

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★★★★★

“Fantastic Service - Brilliant Delivery Guys!”

Written on: 18/01/2015 by Spike09-123 (2 reviews written)

Hi RE AOL4969768 I just wanted to say thankyou for a fantastic service, we had been messed around for three weeks by another retailer before finally cancelling and buying our washing machine through you. We ordered it yesterday for a delivery slot today (Sunday) however we live in rural Wales up a narrow steep lane. When the snow started this morning, we really thought that we would be another week without a washing machine, however M and A arrived not only on time, but massively cheerful… Read Full Review

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★★★★★

“ lovely amazing products low prices fast delivery ”

Written on: 17/01/2015 by 399Hamilton (1 review written)

Lots of diffent Products.. great makes... fab prices ...will and have order again.. Everyone should give it try.. A would recommend ma friends and family to bye… Read Full Review

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★★★★★

“bvrilliant”

Written on: 17/01/2015 by 91Guzman (1 review written)

great service fast and prompt no problems. love my new washing machine many thanks… Read Full Review

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★★★☆☆

“Good but try to force you to buy warranty”

Written on: 16/01/2015 by ghMatthews233 (1 review written)

What put me off AO was there after sales strategy after you purchase. You are forced to spend 20 mins saying no to their horrible sales staff. Even if you keep refusing they then start saying you are stupid not to take their warrenty deals which is obviously how they make money. you literally have to be rude and say no for 20 mins to get rid of these people. … Read Full Review

By Ao.com

Written on: 16/01/2015

Hi,

I'm sorry to hear that you were not happy with the call you received regarding our Protection Plan.

This is an option we offer customers to give them peace of mind and extra security. This will cover you for things that the manufacturer guarantee does not, such as accidental damage. However, this is your decision and something you should not feel pressured in to taking out. If you can let me know your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Bosch purchase”

Written on: 16/01/2015 by QuinnKeith1989 (1 review written)

This is the 1st time I have used AO after my son recently used them & told me how efficient they were. Certainly the ordering process is extremely easy to use, & the choice of product I was searching for was very comprehensive. Also having searched alternative websites for the same product, AO prices seem to be extremely competitive.Now just need to see whether the delivery service is just as good… Read Full Review

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★★★★★

“First Class Service”

Written on: 15/01/2015 by DarnellMason97 (1 review written)

I must congratulate the service I recieved when I ordered a Fridge Freezer and a washing machine both items going to different addresses and on different days , they arrived on time, the delivery chaps ( 2 each time ) were curtious and polite, both items were un packed without question and my old washing machine was taken away ....... free off charge, I wont hesitate in recomending ao.com to my friends for the first class service ........I Thank you… Read Full Review

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★☆☆☆☆

“could not price match even with there price match promise.”

Written on: 14/01/2015 by Vogel211 (1 review written)

would not price match zanussi tumble dryer with john lewis price with 2 year warranty as standard they want 2.99 a month for extra years warranty which works out more as both have in stock at same price. go to john lewis and get 2 year warranty as standard price match promise not.there was no talking to them would not recommend. purchased from john lewis 2 year warranty or upgrade to 5 year for 75 quid free delivery good service… Read Full Review

By Ao.com

Written on: 14/01/2015

Hi,

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

Our Price Match Promise is purely to match the price of a competitor should they be offering the same appliance at a lower price. We're unable to match any promotions or warranty lengths should these be offered by a competitor.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks

Rob McCullough
Customer Advisor
ao.com

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★★★★★

“Blaupunkt LED TV”

Written on: 13/01/2015 by Toddok235 (1 review written)

An Excellent price, free delivery (with the option to pay a reasonable supplement if I needed to have it sooner or within a time slot), I very easy ordering process that offered extras without a hard sell. If the TV arrives as promised and works without fault then this will be a perfect 100% shopping experience. I am pleased that AO are cheaper than Currys; they sold me a tablet 2 years ago; they sol it as brand new but it was a repackaged refurb' that didn't work properly (The charger it came… Read Full Review

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