ao.com Reviews

★★★★★
4.5 / 5
3575
91.2% of users recommend this
  • Customer Service

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Latest Reviews

★★★★★

“Service Delivery excellent”

Written on: 06/05/2015

I recently had a cooker delivered by AOL and could not have been more pleased. Rang me on day of delivery to confirm delivery slot and again when they were on the way. Drivers very polite and helpfull. I was so impressed with the whole experience of AOL that I have just ordered a Television and microwave from them. 10 out of 10 on all counts… Read Full Review

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★★★★★

“good delivery and free”

Written on: 03/05/2015 by Crouchvv257 (1 review written)

me and my mum have purchased the same cooker good price excellent delivery but have not used yet… Read Full Review

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★★★★☆

“Great service”

Written on: 03/05/2015 by DrNithya (1 review written)

Ao.com is a customer focused easy to order website. The best thing about the whole purchase is the courteous, customer focused delivery service and am happy with all my recent purchases. Ao.com beats all other sellers in terms of the price… Read Full Review

By Ao.com

Written on: 03/05/2015

Hi

Thanks for your comments.

It's great to read that you are pleased with our service and it proves that we must be doing things right to have our loyal customers come back to us time and time again. However, we always strive to improve and provide the best service we can.

If you have any suggestions on how we could improve and perhaps get a five star rating from you, please contact us via our web site.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Neff Induction Hob”

Written on: 03/05/2015 by Mina111 (1 review written)

Easy site to negotiate and equal best price on the net. Useful to be able to choose delivery day and that I will be notified a four hour delivery slot so no waiting in all day. Good not delivered yet because I have just ordered so I hope that all else goes well… Read Full Review

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★★★★★

“That was so easy! Love AO”

Written on: 02/05/2015 by Blackburnyz176 (1 review written)

OMG! That was the easiest order I have ever placed. It took a couple of minutes to do the whole thing. I love AO, AO was recommended to us by an engineer who couldn't repair our current dishwasher, he is a good man. Thank you AO… Read Full Review

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★★★★★

“Very pleased”

Written on: 01/05/2015

I ordered a dryer - accidentally ordered the wrong one! (same price, colour and make) I realised the mistake after it was delivered. I called and they quickly arranged to redeliver the one I wanted and take away the one I didn't at no charge, even though it was my mistake. Very pleased. They also gave a customer service call the evening before to check my order. I'm now waiting for my washing machine...and have been careful to order the right one! I chose my delivery day and was really… Read Full Review

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★★★★★

“First time using ao,found very easy to order and got a...”

Written on: 30/04/2015 by MauricioMurphy (1 review written)

First time using ao,found very easy to order and got a text message confirmation before I could even log out .free delivery when curry sauce required £40… Read Full Review

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★★★★★

“Promo code”

Written on: 29/04/2015 by Langdale87 (1 review written)

Great easy to use the site lots of choice and reviews to the machine. Only thing the promo code was little bit hidden, nearly checked out looked back saw the use promo code had to add it got it £10 cheaper… Read Full Review

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★★★★★

“AO are just too good, excellent service”

Written on: 29/04/2015 by Nasirl372 (1 review written)

I am not new to AO, very competitive and communication is too professional . Staff are passionate for their job roll. I would recommend to anyone… Read Full Review

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★★☆☆☆

“£19.99 to unpack a product”

Written on: 26/04/2015 by Annoyedcustomer998877 (1 review written)

Placed an order within a couple of hours the telephone went. ao customer service confirming that the details are correct. Then the hard sell of extended warranty. I informed him that I did not require it,25 minutes late he was still going on about it. I disconnected the conversation. The delivery arrived and placed in the kitchen.thats it. I informed the delivery gays that I want it unpacking. I was informed that I didn't select the connection fee off £19.99 so basically you have to pay that… Read Full Review

By Ao.com

Written on: 26/04/2015

Good Evening Annoyedcustomer998877

Thanks for your review.

I'm sorry to read that you were disappointed with your recent order. We work hard in the hope that every customer has a positive experience with us and I'm sorry that on this occasion, you haven't.

We do have price match terms & conditions which may have prevented us from matching. They can be found on our website and basically, our competitor must be able to offer similar levels of service. It sounds like you found a retailer that didn't have the appliance in stock or available for delivery within two days.

With regards to the connection cost, again, I'm sorry. This information is also available on our website. Connection includes unpacking of the appliance, testing, connecting, levelling, and recycling of the packaging. However, the drivers should unpack appliances when asked, regardless of whether or not this service has been paid for. Please can you contact us and provide us with your order number so we can feed this back to the relevant department.

Again, I'm sorry that you're disappointed. Please let us know if there's anything we can do to make up for the disappointment caused.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

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★★★★★

“Absolutely First Class”

Written on: 24/04/2015 by Petekelly044 (1 review written)

Brilliant - from start to finish. Excellent price on line with further cash back to follow. Best of all was customer service levels - especially the delivery drivers - a credit to the company and their profession Outstanding and will be recommending to all I know!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 24/04/2015 by EddieHogan360 (1 review written)

Always use AO for our goods, we have had oven, 2 tumble dryers, 1 washing machine and now a vacuum. Delivery is perfect, communication is second to none. A text, a phone call when you have made the order. A text on day of delivery for a slot then a call from the delivery people just beforehand so you know you are in to sign for. Take old stuff away fabulous would highly recommend… Read Full Review

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★★★★★

“Good site easy use good selection of microwaves at...”

Written on: 21/04/2015 by Leeder (1 review written)

Good site easy use good selection of microwaves at good prices. Hope delivery will be as good as purchases in the past… Read Full Review

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★★☆☆☆

“poor service”

Written on: 19/04/2015 by worsbrough1 (1 review written)

Ordered cooker and fridge march 28th confirmation of delivery for 1st April. 7 pm on night before expected delivery phone call informing me cooker now out of stock expected in stock 9th April was given option of choosing alternative cooker which I declined. Informed customer service as no cooker not to deliver fridge would wait and have both delivered together. 1st April had phone call from delivery drivers to say outside property with fridge explained I had told not to deliver. On 9th April… Read Full Review

By Ao.com

Written on: 20/04/2015

Hi

Thanks for your comments.

I'm really sorry to read about your recent experience with us and I can fully understand your disappointment.

Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this.

Unfortunately you have not provided your order number so I've been unable to investigate this any further. However, if you can provide me with this information, I'd be more than happy to look into this matter.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“washing machine”

Written on: 19/04/2015 by amacdonald (1 review written)

tried buying in local Currys store was met with unhelpful and disinterested staff. left store fuming. Looked online saw your site easy to use efficient, even before leaving computer my order confirmation text was sent to my phone. would certainly use your site again… Read Full Review

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★★★★★

“better than currys and tescos”

Written on: 16/04/2015 by numark12 (1 review written)

so simple, currys are only ten minutes away (if that) and they wouldn't deliver, tescos had issues with my clubcard, these guys took the payment, and they deliver on sunday. hooray! Would recommend and will definitely use again… Read Full Review

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★★☆☆☆

“Late delivery, knocked into the wall with fridge”

Written on: 16/04/2015 by jvincen (1 review written)

Delivery van arrived at 7:20 pm for a 3-7 delivery. The delivery guys rammed a wall while wheeling out the fridge and I had to stop them form rapping the cooling coil to life the fridge. Poor service… Read Full Review

By Ao.com

Written on: 18/04/2015

HI

Thanks for your comments.

I'm sorry if the driver arrived outside the estimated time slot. We always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so.

Unfortunately I don't quite understand the latter part of your review and as you haven't provided an order number I'm unable to look into this matter. If you could provide me with this information, I'd be more than happy to look into any issue you may have.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“easy to apply”

Written on: 16/04/2015 by sanddancer59 (1 review written)

I cannot comment on the product as I don't receive it for another few weeks, but the online ordering procedure for this is amazingly easy… Read Full Review

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★★★★★

“Website easy”

Written on: 16/04/2015 by 1991Underwood (1 review written)

Ordered a few items and the system was excellent so far. I await delivery. Would recommend friends to use this site… Read Full Review

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★★★★★

“Ordering”

Written on: 15/04/2015 by OctavioWebster (1 review written)

The ordering process was easy to follow. I await delivery before I can comment further… Read Full Review

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