ao.com Reviews

★★★★★
4.5 / 5
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91% of users recommend this
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Latest Reviews

★★★★★

“unbeatable value”

Written on: 28/05/2015 by fivjones (1 review written)

Unbeatable value. Would use again and again and recommend. Website easy to navigate. Info all there . Easy payment options… Read Full Review

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★★★★★

“A simple,competitive service”

Written on: 27/05/2015 by Snyderrr413 (1 review written)

Good site, easy to use, competitive prices and a Quidco cash back,why go anywhere else. Old Freezer broke down today, new one being delivered tomorrow,no delivery cost,installation and removal of defunct freezer for only £25, great!!… Read Full Review

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★★☆☆☆

“BEWARE OF LAZY DRIVERS!!!”

Written on: 22/05/2015 by Ilianan28 (1 review written)

Ordered a fride freezer. paid for my old one to be recycled. Double checked with customer service if they are going to take my old one out of the house and put the new one in the kitchen. The delivery drivers broke the doors on the old one (side by side american style where only the freezer was broken), took it out. got the new one in the living room, lean it backwards, they said they can't fit it and said to get my husband to do it!!! called customer service who blamed me for signing that I… Read Full Review

By Ao.com

Written on: 22/05/2015

Hi

Thanks for your review.

I'm sorry that our drivers were unable to get the American fridge freezer in to your kitchen. We always recommend measuring door frames prior to our arrival to ensure this is possible.

I can see that we've refunded £30.00 to your card as a goodwill gesture. I hope this makes up for the disappointment caused.

Please let me know if you need anything else.

Thanks
Anthony
ao.com

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★★★★★

“Excellent products and service”

Written on: 22/05/2015 by Jaidynt418 (1 review written)

great product range and great value. easy to purchase, no problems at all. recommend to friends and family buying these products… Read Full Review

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★★★★★

“Friendly, patient and helpful”

Written on: 21/05/2015

I want to express my gratitude and appreciation to their Customer Service team and the Manufacture team! They have been very friendly, patient and helpful. One of their staff has managed to guide me, a customer who's English is not her first language, through the whole self-checking process on my broken washing machine, found out the problem and fixed it myself!! I think this kind of professionalism is something we all need to appreciate, encourage and spread out. This is my first time shopping… Read Full Review

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★★★★★

“First class service”

Written on: 20/05/2015 by Pattersonmz397 (1 review written)

Very impressed with efficiency of srevice… Read Full Review

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★★★★★

“well chuffed Alan”

Written on: 19/05/2015 by babble622 (1 review written)

Ihave freinds who have used you and they all say how happy they are with the money they have saved and the quality service they recived. At 4,oclock today my fridge freezer sadly passed away so i called the insurence company who said i was not covered as my fridge had come to the natural end of it's life (2 years old? ) this is going to cost i thought untill i went the ao site, right fridge, right price and next day delivery free.Thank you A O ALL THE BEST alan… Read Full Review

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★★★★★

“Easy Fuss-free purchase...”

Written on: 19/05/2015 by West1e (1 review written)

Ordered freezer at 10am on Tuesday and it was unpacked and in situ 9.10am on Wednesday. Within 30 minutes of ordering I was called to check details and delivery. Next morning, as promised, I received a text giving me a four hour slot the item would arrive. Then shortly afterwards, the delivery driver called and gave a time slot of between 9 a.m. and 9.30 a.m. They delivered with care and took away the packaging. The reviews for the freezer meant we knew what we were getting and they were bang… Read Full Review

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★★★★★

“Best thing ever ”

Written on: 19/05/2015 by 259Doyle (1 review written)

I bought an Indesit a month ago unhappy with it not user friendly for long term illness. Just I am super pleased Argos are so rude never again !!! … Read Full Review

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★☆☆☆☆

“No help when appliance fails after 12 days”

Written on: 18/05/2015

I bought a tumble dryer which developed a fault 12 days after purchase. I phoned ao and was told I could not have a replacement but would have to wait for the hotpoint engineer to visit. This could not be scheduled for 6 days. I requested a refund if I could not have a replacement. AO advertise no quibble 14 days returns. Again refused. In numerous emails I reiterated I wanted a replacement or refund. AO refused point blank and said I had to wait for the engineer to visit. I asked what my… Read Full Review

By Ao.com

Written on: 18/05/2015

Hi, thanks for your comments.

I'm really sorry to read that your appliance suffered a fault so soon after delivery.

The Consumer Rights Directive states that customers can return goods within 14 days, however if the goods are not brand new or in resalable condition, the retailer is able to provide a partial refund which reflects the loss in value. Our 14 day returns guarantee allows customers to return an appliance and receive a full refund providing the item has not been used or plugged in. If the appliance has been used, we would retain 45% of the cost.

However, once an engineer confirms the fault, we can offer either an exchange, repair or refund. Although the engineer repaired your appliance, the chances of the fault reoccurring are usually pretty slim so I wouldn't worry too much about this.

If you do experience any further issues, please don't hesitate to contact me.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“AO.com does again!”

Written on: 18/05/2015 by BobtheHatnewquay (1 review written)

Sunday morning and washing machine kaput, contacted AO.com and ordered a whirlpool at an amazing price! Monday morning and machine delivered as promised; installed and working by 9am - how brilliant is that? Thank you AO.com - the only problem is you leave nothing for us grumpy old gits (71) to moan about! … Read Full Review

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★★★★★

“Bosch Dishwasher & Hotpoint Condenser Tumbledryer”

Written on: 18/05/2015 by ngMitchell399 (1 review written)

I bought a Washing Machine last year from ao.com and have been so happy with it and the quick delivery, so I have come back to the same company for the above items. Hopefully I will be as happy with them as I have been with the washing machine… Read Full Review

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★★☆☆☆

“Great communications ! Until it goes wrong ………..”

Written on: 16/05/2015 by aocom666 (1 review written)

I have spent thousands on new appliances with AO over the last 6 months, long story short, they don't give dam.They are getting too big and the cracks are begining to show the customer service is not good when there is a problem. Getting my Dishwasher next Friday , John Lewis, same price, free delivery, allocated delivery slot and no onslaught from the after sales kids. … Read Full Review

By Ao.com

Written on: 17/05/2015

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

I'm very sorry that you feel this way about the service we provide. We pride ourselves on offering the best experience and prices possible for our customers, so to read your comments is a bit of a surprise. We would love to get to the heart of why you feel this way and want to put this right as quickly as possible.

Please reply to our email address with your order number and comments so we can look into this further.

. If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Rob McCullough
Customer Advisor
ao.com

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Ao.com's Response to aocom666's Review

Written on: 17/05/2015

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

I'm very sorry that you feel this way about the service we provide. We pride ourselves on offering the best experience and prices possible for our customers, so to read your comments is a bit of a surprise. We would love to get to the heart of why you feel this way and want to put this right as quickly as possible.

Please reply to our email address with your order number and comments so we can look into this further.

. If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Rob McCullough
Customer Advisor
ao.com

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★★★★★

“Free delivery ”

Written on: 16/05/2015 by Elliott235 (1 review written)

went to purchase prior to this order in local retailers no stock and then wanted to charge 20 pounds and no delivery dates suitable went ao.com say item same price no delivery charge and next day delivery fantastic… Read Full Review

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★★★★★

“FRIDGE FREEZERR”

Written on: 15/05/2015 by ncRollins1963 (1 review written)

BOUGHT FRIDGE FREEZER ABOUT 2YEARS AGO GREAT PRICE AND DELIVERY NO PROBLEMS SO I HAVE NOW ORDERED WASHING MACHINE… Read Full Review

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★★★★★

“excellent”

Written on: 15/05/2015 by BrodieLucas (1 review written)

THe best supplier I have used. Efficient excellent service… Read Full Review

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★★★★☆

“service”

Written on: 14/05/2015 by ivanjenny (1 review written)

I have purchased items from ao.com before and found there service to be exellent… Read Full Review

By Ao.com

Written on: 15/05/2015

Hi Ivanjenny

Thanks for your review.

I'm pleased to see that everything has always worked out for you when you've shopped with us.

We're always looking for ways to improve our service, so if you can think of any areas we could do with tweaking at all, please let us know.

Thanks, Cam- ao

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★★★★★

“Mobile Ordering”

Written on: 14/05/2015 by SashaGrout (1 review written)

Everything about this Company is fantastic. Their prices, efficiency and Customer Service are all excellent and I would have no hesitation in recommending them to anyone… Read Full Review

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★★★★★

“What can i say ?”

Written on: 12/05/2015

Bought all my appliances from ao.com best prices, great delivery service arrives on time ! The sales staff are knowledgeable and pleasant. I would recommend this company the only irritation is the lengthy pre-amble into the extended warranty monologue by the after sales kids… Read Full Review

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★★★☆☆

“Site would not allow payment for a few days so I took...”

Written on: 11/05/2015 by tangobecs (1 review written)

Site would not allow payment for a few days so I took off the clearance promo code and it went through. Why give me the option of a clearance code, which would have given me ten pound off, when it can't be used.. disappointed as this site was recommended to me. The only reason I still ordered was your prompt delivery options… Read Full Review

Tangobecs's Response to tangobecs's Review

Written on: 11/05/2015

5**** want to take back that review, although I had problems with the website. Ao contacted me about my order and once explained was credited the ten pound. Very happy customer so far

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By Ao.com

Written on: 12/05/2015

Hi

Great to hear that we were able to get this sorted for you. I'm not sure why you had problems withe the website but I'm blaming the gremlins!

I can see that you've now given us 5 stars, however I think you'll need to delete your previous one for this to show.

I hope your happy with your new appliance and if you need any further help, please let me know.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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