ao.com Reviews

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“appalling service”

Written on: 21/04/2016 by probonopublico (1 review written)

After just 8 months, Candy washer/dryer developed death rattle. ao set the mfr. on to investigate. Their nominated engineer visited 12 April and said m/c needed radical surgery and full replacement likely more economical. 13 April call to Candy call centre confirmed that engineer's report had been received and that a replacement mc/ would be delivered within a few days. I would be called by 15 April to agree a date for that and disconnection/removal of defunct machine. As at 21 April, no call… Read Full Review

Ao.com's Response to probonopublico's Review

Written on: 22/04/2016

Hi

I'm really sorry to read your comments and I can understand your disappointment.

However, as you have not provided the correct order number, I've not been able to find your order. If you could provide me with further information, I'd be more than happy to look into this for you.

Thanks

Michael - ao.com

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Mirimawr's Response to probonopublico's Review

Written on: 28/04/2016

wont be buying anything of them then, I wont believe the rubbish reply below, heard all those kind of reply's before

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★☆☆☆☆

“EMBARASING DELIVERY”

Written on: 20/04/2016 by TerrenceBennett (1 review written)

the worst delivery service i have ever come across, multiple deliveries needed to be arranged. embarassing time slots. driver cant find adresses - and when you try to call, everything is automated. i wouldnt ever use this company again, instead of recomending them.. i would go out of my way to do the opposite… Read Full Review

Ao.com's Comment

Written on: 21/04/2016

Hi

I'm really sorry to read about your recent experience with us and this is disappointing.

We deliver from 7am to 7pm seven days a week. We notify customers via text of a time slot on the day of delivery. You can also track your order online which will update as per the drivers progress.

If a driver has trouble locating an address, he'll contact the customer for details. Or he'll contact his office and they'll assist the driver further.

However, if you could contact us via our website, I'd be happy to look into this matter further.

Thanks.

Michael - ao.com

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★★★☆☆

“good service when buying, but BAD after care service”

Written on: 18/04/2016 by Jasiahm110 (1 review written)

Ok, I got a new induction hob from AO.com, the buying and delivery service was great! cannot complain about this service! We did not fit the induction hob for just over a week as we had a new kitchen installed and all new electric's. Then the electrician fitted the Induction hob and oven, but the induction hob was faulty, was showing a fault code, So we called ao.com and they was helpful (saturday) they asked if I could send a short video so they could send it onto wirlpool as it was a product… Read Full Review

Ao.com's Comment

Written on: 19/04/2016

Hi

I'm glad you're pleased with our delivery service and how easy it is to buy an appliance on our website.

However, I'm sorry to read that you've experienced an issue with your appliance so soon after delivery. Unfortunately I've been unable to find your order with the information you've provided. I would like to look into this further for you, just reply with your order number so I can assist you.

We would normally require an engineer to attend and ascertain the fault you're experiencing. Once this happens, we can assist you further you further.

Many thanks

Rob - ao


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Leeadkins's Comment

Written on: 19/04/2016

Hi,
my order number is: AOL6851640
A man is dealing with the issue, he will be calling me back tomorrow (20th of April) to give me an up date.

My issue here though is the goods was faulty when brought, we only knew when we had the hob installed by an electrician. We called ao.com on a Saturday and the person tried to deal with it but could not and said he would call back on the Monday. We ended up calling back and was put through to wirlpool who said they could not come out to look at it for 10 days. So I called back to ao.com and talked to them instead as waiting for 10 days on a brand new hob was not exceptable.
I told "AO" that I know the consumer rights, and as it was less than 30 days, I should be offered a replacement or a refund, It does not matter about whirpool "having" to look at the hob, they can do that when its returned back to "AO" and a new 1 was delivered or my money was refunded.
If tomorrow (20th April) "AO" are still saying we have to wait another week, then I will require my money back under the consumer rights 2015, and will have to go some were else to buy a new induction hob.

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Ao.com's Comment

Written on: 22/04/2016

Hi

Thanks for your order details.

I've had a look at the notes on the order and I can see that we've arranged an exchange for you.

If you require any further assistance, please don't hesitate to contact me.

Thanks

Michael - ao.com

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★★☆☆☆

“Extra Charges”

Written on: 18/04/2016 by valandgeo (1 review written)

The big attraction to your company was the serice, free delivery, unpacking and taking away old appliances. We purchased 3 or 4 items in 2014 and were very happy with the service, so came back today to order 1 item only to find all your free services now carry charges. Since our original purchases we have had loads of emails from you, non of which advised of new charges. We have placed the order due to urgency, but in future will go back to Argos with whom we have an account… Read Full Review

Ao.com's Response to valandgeo's Review

Written on: 18/04/2016

Hi

We really appreciate you choosing us again for your new appliance, that really means a lot to us :)

However, I'm sorry to read that you're unhappy with the charges we have in place for the services we offer. All of these services are completely optional and their costs are made clear during the checkout process.

We do still offer a free delivery service, however depending on how quickly you need the delivery, you may incur a small charge. Our recycling service and unpack service have always been chargeable extras. I'll ensure your comments are passed on to our Quality Team as we're continuously looking at ways to improve our service.

We really hope that you may consider us again in the future.

Many thanks

Rob - ao

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★★★★★

“I was amased how easy and quick the ordering process...”

Written on: 16/04/2016 by Destiney60 (1 review written)

I was amased how easy and quick the ordering process was. Great job, AO!… Read Full Review

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★★★☆☆

“Disappointing delivery availability”

Written on: 15/04/2016 by Nicholsonup284 (1 review written)

Found what we wanted at a good price but disappointingly we couldn't get it delivered and fitted for over 3 weeks despite the product being in stock (delivery was available next day without connection). Surely more trained staff needed! … Read Full Review

Ao.com's Comment

Written on: 18/04/2016

Hi

I hope you're pleased with your new appliance, I bet it looks wonderful in your kitchen :)

I'm sorry to read that you experienced a delay in having the appliance fitted by us. This service is only available in certain areas and can fill up very quickly! I'll ensure your comments are passed on to our Quality Team :)

We hope to see you again sometime :)

Rob - ao

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★★★★☆

“Buying SAMSUNG TV ”

Written on: 14/04/2016

Easy site to use but did have a problem with continuing straight onto to Checkout. A good straightforward site with plenty of directions. I would recommend it to others… Read Full Review

Ao.com's Comment

Written on: 18/04/2016

Thanks for taking the time to get in touch.

My apologies for the issue you experience you had on our website, I'll make sure our I.T Team are made aware of this.

I hope that you're pleased with your new TV! I bet it looks great in your home :)

We hope to see you again sometime!

Many thanks

Rob - ao

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★★★★★

“appliance delivery ”

Written on: 14/04/2016 by Yael94 (1 review written)

Cheerful,helpful delivery team.Prompt & punctual.Very easy to arrange on line. I would recommend this firm to a friend… Read Full Review

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★★★★★

“cookies”

Written on: 14/04/2016 by Hickeyhz20 (1 review written)

Great service as usual with excellent appliance. Always deliver on time very friendly operatives… Read Full Review

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★★★★★

“Phoned ao.com this morning and got to chat with fella...”

Written on: 14/04/2016 by Martin113 (1 review written)

Phoned ao.com this morning and got to chat with fella called Murray very helpful very pleased with the service thank you Murray… Read Full Review

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★★★★☆

“Ordering Simple”

Written on: 13/04/2016 by KiannaHenry (1 review written)

Easy straight forward ordering. Nice easy steps to follow. Delivery dates clearly stated with costs. Bril… Read Full Review

Ao.com's Comment

Written on: 14/04/2016

Hi

I'm really glad that you're pleased with service we offer, we like to make buying an appliance a breeze!

We would love to hear how we can turn your 4 star review into a 5 star one :) Just reply with any suggestions you may have and I'll pass them on to our Quality Team for you.

We hope to see you again sometime.

Many thanks

Rob - ao

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★★★★★

“busy old age pensioner”

Written on: 13/04/2016 by EstrellaKelly319 (1 review written)

my visit to AO site was a pleasure and if I can navigate a purchase from here any one can… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 11/04/2016 by rfMcGrath270 (1 review written)

Washing machine 2 hours old - faulty display - could have simply swapped out but no - have to wait for an engineer to come out (day off work) - interesting thought do they know there is a fault with the machines and hence manufacturer has to repair - the tumble dryer problem by Hoover seems to come to mind I.e bury head in sand… Read Full Review

Ao.com's Comment

Written on: 11/04/2016

Hi,

I'm sorry to read that you experienced an issue with your new appliance so soon after delivery. We would always need an engineer to attend and ascertain the fault you're experiencing. Once that happens, we can assist you further.

Many thanks

Rob - ao.

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★★★★★

“ordering purchase on line”

Written on: 09/04/2016 by EverettPearson (1 review written)

Easy to do can't go wrong… Read Full Review

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★★★★★

“Satisfied”

Written on: 08/04/2016 by Rodgersmf244 (1 review written)

So far in the last few months we've had fridge TV and now dryer Get it quicker than buying local (sorry to say that ) … Read Full Review

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★★★★★

“MOST EFFICIENT EFFECTIVE COURSE FOR PURCHASE”

Written on: 08/04/2016 by ChristopherKirkland (1 review written)

AS ABOVE TITLE STATES, THE PROCEDURE OF STEPS FROM REVIEWING SCOPE OF ALL SUPPLIES AVAILABLE, TO REACHING THE CHOSEN BEST ITEM FOR PURCHASE, TO FINALISING ALL OTHER NECCESSARY DETAILS IE.TOTAL COST/DELIVERY DATE ETC COULDN'T HAVE BEEN MORE EASILY PRESENTED… Read Full Review

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★★★★★

“Couldn`t be easier...and great easy to navigate website”

Written on: 06/04/2016 by Rowecu76 (1 review written)

So simple to order on line...great website easy to navigate, perfect product specifications, and images...every thing you need to make selection, and ordering simple. Even phoned just to check stock...and again great service and helpful staff. Other suppliers and retailers could learn a lot from ao.com!… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 05/04/2016 by Gibby72 (1 review written)

I have bought many items from ao.com however i Purchased hoover washing machine 32 days later drum collapsed..contacted ao.com, transferred call to arrange engineer( only to be told none available )and they would contact me ..unhappy i called ao.com and told them, only to be told it was now manufacturer problem 2 days later still no call back ..3rd call to ao.com they will deal with problem and arrange engineer..(still waiting) I bought this washer on a buy now pay later and so glad I did… Read Full Review

Ao.com's Response to Gibby72's Review

Written on: 05/04/2016

Hi

I'm very sorry to read of the issue you've experienced with your washing machine. I can appreciate how disappointing this must be.

We would always require an engineer to attend and assess the issue you're experiencing. Once the engineer confirms the fault, we can assist you further. Please reply to this review with your order number so I can look into this further for you.

I must advise that you do have a duty of care as a customer to keep the appliance in your home whilst issues like this are resolved. I can understand how frustrating this must be but cancelling your payment method isn't a way of resolving this matter. When agreeing finance terms, you enter an agreement to make the payments that are stipulated.

Once I have further details from you, I can assist you further.

Many thanks

Rob - ao

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★☆☆☆☆

“BUYER BEWARE OF 'AO' - PURCHASE VIA JOHN LEWIS INSTEAD ”

Written on: 03/04/2016 by ArabellaFisher343 (1 review written)

BUYER BEWARE OF 'AO' - PURCHASE VIA JOHN LEWIS INSTEAD - Review by Chartered Architect UK. (RIBA) April 2016 My advice regarding 'AO' is 'caveat emptor' BUYER BEWARE. AO have failed us twice now within 18 months - once delivering under their own label and the second time under the BHS banner, also fulfilled by AO. The first Hotpoint dishwasher delivered by A0 failed after 15 months. A0 walked off despite the EU seller directives regarding appliances. (John Lewis guarantees appliances for… Read Full Review

Ao.com's Comment

Written on: 05/04/2016

Hi

I'm sorry to read of the experience you've had with us, I can appreciate how disappointing this must be.

I can confirm that BHS is not an affiliate to ao.com. We do power other retailers websites and fulfill deliveries for them, but BHS is not part of our business portfolio.

If you could please reply with your order number for the original appliance you purchased from us, I can look into this further for you.

Many thanks

Rob - ao

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★★★★★

“My ao.com experience ”

Written on: 02/04/2016 by Spitfire74 (2 reviews written)

I have done quite a bit of on line shopping and I can say with honesty that this is the best and easiest site that I have been on. The product was very well documented and illustrated and I shall certainly recommend ao.com to anyone . My Brother-in-law is sitting beside me as I wright this and is totally impressed . I shall certainly use this site in the future and thank ao.com for a very very good shopping experience… Read Full Review

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