ao.com Reviews

★★★★★
4.6 / 5
92.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Just brilliant service”

Written on: 15/09/2014 by CanalboatKate (1 review written)

Having tried to make a purchase through Currys/PCWorld and with them failing to meet a delivery, we cancelled the order and the next day, our item was delivered by AO - kept fully up to date with the delivery time, delivery team were excellent, and the lady in their customer service was capable of holding a conversation without having to use a script (which is a rarity these day) so we would have no hesitation in recommending them to others - and infact have just ordered another item! We did… Read Full Review

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★★★★★

“Fantastic”

Written on: 15/09/2014 by Marc319 (1 review written)

The best service of any internet based company. Free delivery is great, but free delivery next day when you place an order at 19:30 is just magic. Site is great, good reviews, clear Best Buys, more images and videos for an appliance than some holiday sites! This is the 5th item I've bought from them and they have never let me down. Constant communication and lovely delivery guys too! I cannot recommend this company highly enough...I tell everyone about them… Read Full Review

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★★★★★

“im very happy”

Written on: 14/09/2014 by Franklin204 (1 review written)

I have ordered 2 items from ao online and I have also recommended them to family who also purchased from them was very pleased how fast things come with free delivery good choice of products and the videos they have on the products are a helpful tool in making your choice which product to buy I would not hesitate in ordering from them again… Read Full Review

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★★★★★

“fantastic service”

Written on: 10/09/2014 by LeannaHunt357 (1 review written)

This is the second time i have purchased items with ao.com and not the last. It is refreshing to receive fanastic customer service and a smooth and unhampered delivery, A HASSLE FREE service who delivers on time the goods you purchase. What a refreshing customer experience. WilL ALWAYS USE ao.com as they are efficient. Thank goodness some companies are well organised… Read Full Review

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★★★★★

“wonderful wonderful service”

Written on: 09/09/2014 by Mrs.Tvv (1 review written)

This has to be the most helpful company you can deal with. Amazing stock. Take note of all my concerns as the fridge was for an elderly friend. So easy to track where your order is and how soon it will be with you. Can also contact the driver. When the delivery men arrived they did so much more than required. Use this firm they are wonderful… Read Full Review

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★★★★★

“Very impressive service”

Written on: 08/09/2014

Having ordered the same machine from another retailer TEN days before and not had any joy with it being delivered I cancelled that order and reordered from A O. I had a phone call very shortly after placing my order and a delivery day was offered for two days later at no extra cost. The text on the day arrived at 7am as I had been told and the driver phoned when he was one hour away from my house. Wow!! What a service!!!! Thank you everybody!… Read Full Review

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★★★★★

“Buying an Lg (42LA740V) TV from AO.com”

Written on: 08/09/2014 by AnabellePuckett396 (1 review written)

Bought an LG TV (42LA740V) online So far so good, easy to place the order online, phoned them as well to double check stock levels and they were so nice on the phone. Delivery seems to good to be true, next day delivery on a Sunday wish all retailers offered this as a service. Free delivery at that… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/09/2014 by AudreyOrr1973 (1 review written)

The online ordering process is great, and the delivery was notified in plenty of time and exactly as predicted.. … Read Full Review

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★★★★★

“Smeg Fridge Freezer”

Written on: 05/09/2014 by OrionWhitaker (1 review written)

Easiest website to use. Exactly the product I wanted, at a great price, AND free next day delivery. Five Star service without a doubt!… Read Full Review

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★★★★★

“How to buy a new appliance when your old one breaks”

Written on: 05/09/2014

This is the second time I have used AO.COM. The first was when we returned from Spain to find our fridge had bust. A quick search on the internet came up with AO. After looking at the AO product videos ( what a great idea) we chose our fridge and at 9.0am the next morning it arrived and was installed by 9.30 which included a cup of tea for the two guys. When my wife announced that the washer had at long last given up the ghost earlier today the solution was simple - go on line to AO, show my… Read Full Review

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★★★★★

“The way too go Excellent!!!!”

Written on: 05/09/2014 by 1946Forbes (1 review written)

Not had any issues with AO each time used. Will be using in future… Read Full Review

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★★★★★

“Perfect....What more can I ask for”

Written on: 04/09/2014 by XianR (1 review written)

Placed an order on the Monday morning. Nice and easy process. Easy to choose extras such as removal of old item (which was cheaper than local council price!!). Smooth checkout. All emails and text messages received as promised during the ordering process. Your 12 hour deliver slot is reduced on the day to only 4 hours which is brilliant. Driver even called to say he would be there within the hour. Arrived right at the beginning of the slot time. Happy and efficient drivers and everything… Read Full Review

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★★★★★

“Superb Customer Service”

Written on: 04/09/2014 by TrentonPiper164 (1 review written)

I was extremely impressed with the buying process, but let's be fair that bit is easy especially when you are taking a customers money. However, having had an issue with the appliance AO have been superb in organising an engineers visit and rectifying the problem and this level of customer service is exceptional. I am very impressed... Only one retailer for me in future. Thanks guys … Read Full Review

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★★★★★

“I cannot fault A O for living up to their promises!”

Written on: 04/09/2014 by Brewerzt434 (1 review written)

Have had a washing machine recently from AO and was more than happy with the service etc. it was therefore quite matter of fact that I would order my next appliance fromAO. The washing machine is brilliant, as was the service to deliver it....so I haven't even looked anywhere else for the freezer .Delivery was bang on time, and the staff delivering we're most efficient. I therefore automatically went online to AO for my second appliance. Thank you. I am sure that I will receive the same good… Read Full Review

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★★★★★

“Department store experience from your armchair!!!”

Written on: 03/09/2014

Loved the videos of the fridge freezers that I was interested in. They almost gave you a personal shop experience as though you were in a department store. Wonderful… Read Full Review

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★★★★★

“Why use anyone else”

Written on: 02/09/2014 by Santos386 (1 review written)

Website easy to use, prices are very competitive, delivery details easy to enter now I look forward to my purchases to arrive!… Read Full Review

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★★★★★

“Bloody Brilliant - Trust me”

Written on: 02/09/2014 by cnHampton153 (1 review written)

Our house sale had been changed around so often that we didn't want to order anything on a specific date for delivery only to find that the move has once again been postponed by the sellers due to the chain. We got the keys on the friday, and went on appliances online and ordered our entire kitchen suite then and there. It was all delivered the next day at 10am - unheard of! All appliances are brilliant and in good condition. Curry's told us we would have to wait 28 days for the same… Read Full Review

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★★★☆☆

“Delivery/packaging removal policy”

Written on: 31/08/2014 by vvMedina237 (1 review written)

AO.com were recommended to us for their competitive prices. Read online reviews and particularly liked ones that said delivery men unpack and check item and takeaway all packaging. Unfortunately when our new integrated fridge/freezer was delivered on 26/8/14 the delivery men said this service was no longer available which was a shame as it was a lot of packaging to dispose of and up to date online reviews were saying differently. Before delivery I had suggested my daughter try AO.com for her… Read Full Review

By Ao.com

Written on: 31/08/2014

Good Afternoon

Thanks for your comments.

I'm sorry to read that your delivery was spoiled because we didn't unpack your appliance. We do offer a connection service on freestanding appliances and this includes us unpacking the appliance. We will also remove the packaging when we leave. Unfortunately, this isn't a service we offer on integrated appliances which is made clear on our website.

I can however understand your disappointment so please accept my apologies. Further to this, our drivers should always unpack appliances if a customer specifically requests this during the delivery so I will be feeding your comments back to our courier. They will investigate this with the drivers to make sure they're unpacking appliances when asked.

Please contact us if you require any further support.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony - Customer Advisor

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★★★★★

“The best around”

Written on: 31/08/2014 by Ceceliaw119 (1 review written)

Very helpful, happy and polite staff. Very easy to navigate around the website. Unlike any other appliance store, AO is customer focused; they offer many services which are for the convenience of their customers and you are not expected to pay for all such services. A negative would be always being sold appliance insurance- it's very irritating and let's them down… Read Full Review

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★★★★★

“AO Service/website”

Written on: 30/08/2014 by vaWhite487 (1 review written)

Brilliant easy website . Delivery terms excellent. The questions re access to premises really excellent idea . Every thing simple and straightforward. Gives a feeling of buying with confidence. Would let my 85 year old mother use this service !!! Thank you AO !… Read Full Review

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