ao.com Reviews

★★★★★
4.6 / 5
91.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“First time.... and Last time”

Written on: 23/11/2014 by mattdebbage (1 review written)

Placed order online, all details entered... Within half an hour got a call from a customer representive to "check" my details - strange - what was the point of placing an order online then? All was soon clear as it is basically a thinly veiled sales call, to attempt to sell me an aftercare package.... Appliance turned up next day (sunday) as promised, only problem was its was a Dishwasher, not the Cooker i ordered! How do you make a mistake like that?? Got a phonecall from their customer… Read Full Review

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★★★★★

“tumble dryer”

Written on: 23/11/2014 by 484Chapman (1 review written)

this is the second machine I have bought, the first was a present to my daughter and it was so good I bought one for myself… Read Full Review

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★★★★★

“ordering process”

Written on: 22/11/2014 by Pierce398 (1 review written)

Extremely easy to order appliance Step by step process. Have all your payment details ready to hand and it is done in a matter of just a few minutes. Had an email from AO immediately to confirm order and delivery date. Very pleased with the simplicity. There was nothing I disliked about the ordering… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 22/11/2014

I purchased 5 machines in one go as I was moving home. the dishwasher broke down within 2 years and it was only used twice per week. Obviously a faulty machine and when approached they referred me to the manufacturer who then of course I was referred back to AO.com.And unless I paid a lump sum of nearly as much as the machine cost to prove it was faulty they didn't want to know. No good will, no inspection of machine! Better off to go to a local store who provide proper customer service if… Read Full Review

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★★★★★

“Efficent, Polite and Brilliant”

Written on: 22/11/2014 by Diazsx1945 (1 review written)

2 days to delivery the product, excellent service and always looking to assist and help the customer. Cannot fault any thing with the purchase process or the delivery. Will be recommending the company based on the service we have twice recieved… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 21/11/2014 by BrookeMcLean (1 review written)

I'm not smiling as I've now stayed in for over 4 hours waiting for my tumble dryer to be delivered which is bad enough but what makes it even worse is that I stupidly paid £19.99 for a chosen time band. I feel badly let down, apparently I've now got to wait a further one and a half hours, so over half a days holiday wasted. I will be going back to Currys/Appliances direct as they have never let me down in the past. I phoned AO who made me go through the hoops on their auto answering machine… Read Full Review

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★★★★★

“Beko Wasing Machine”

Written on: 21/11/2014

Appliances On line website easy to use, very informative and like to watch video of machine showing product, how to use and benefits. Pleased to hear delivery times are quick and overall good price for product. Hope the machine lives up to expectations of being a good washing machine, quiet, energy efficient and taking a good size load. Thank you… Read Full Review

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★☆☆☆☆

“Slightly annoyed but very disappointed - Listing Mistake”

Written on: 21/11/2014 by Johnnym12 (1 review written)

First time AO customer here Three weeks ago I placed an order for a new TV but selected a delivery date that was three weeks away due to ongoing re-decoration. At the point I ordered I made sure it had all the features I wanted but on delivery I found one of these features was missing. When I phoned up to make AO aware of their mistake I immediately got the impression that the customer service rep didn't believe me, after he checked the current listing and in a rather patronizing tone, told… Read Full Review

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★★★★★

“Online Shopping As It Should Be”

Written on: 20/11/2014

I've been using ao.com for several years now - almost since they started in fact. As a private landlord we use them for any replacement appliances in the homes we manage as well as for our own home. The range of appliances is excellent, prices are always competitive and the free delivery, often next day and to any address is great. So far they have never let us down on delivery, sending a timeslot text on the specified day so that waiting in is minimised. Overall I cannot recommend them highly… Read Full Review

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★★★★★

“great customer satisfaction”

Written on: 18/11/2014 by ldGunn23 (1 review written)

good communication, on time delivery, would buy again from this company… Read Full Review

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★★★★★

“Cheapest website for my purchase”

Written on: 18/11/2014

AO had the best price for my purchase after looking at numerous other sites, they also had free delivery on a day of my choice. Found their website easy to use… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 17/11/2014 by lzGallagher166 (1 review written)

Comments: Ordered for two appliances with ao.com which is a company I've never end used before as formerly used Currys which I wish I'd used on this occasion!! Two appliances booked for delivery on Saturday 16 November with a time slot of between 5 - 7 pm, received no text or phone call as promised and even more annoying no appliances either! No call, no apology, nothing......... Called ao.com this morning to be told they can't tell why the appliances were not delivered, why I received no… Read Full Review

By Ao.com

Written on: 18/11/2014

Hi

Thanks for your comments.

I'm really sorry to hear about your recent experience with us and this is most disappointing. Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this.

We take customers comments very seriously and always try to improve the services we provide from your valuable feedback. We are constantly working hard to make sure our customers agree that their experience with us is how buying an appliance should be. I am sorry this has not been your experience on this occasion.

As you have not provided your order number, I'm unable to look into this matter further. However, if you could supply me with this, I'd be happy to investigate.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“YOUR JUST THE BEST”

Written on: 17/11/2014 by dkGauthier227 (1 review written)

I cannot thank you enough with PERFECT SERVICE given to me on time text to say when my freezer would b delivered and then a phone 30 mins be for arrival empty container taken away the delivery men so kind and polite will recommend you to all my friends and family as l said PERFECT… Read Full Review

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★★★★★

“so much better than currys”

Written on: 16/11/2014

Stokie Steve says what can i say a simple smooth transaction, with out the hassle of dealing with Currys incompetent sales process great web site simple to use, and a wide choice that should appeal to most people … Read Full Review

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★★★★★

“Excellent service”

Written on: 14/11/2014 by AmarisShields (1 review written)

Have now purchased several large appliances from the company and each time I have been very pleased with the service and the delivery… Read Full Review

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★★★★★

“Indesit Oven Purchase”

Written on: 14/11/2014 by ngAshworth246 (1 review written)

I just bought the Indesit oven. Website very good and informative. Pricing excellent. No problem at all. I will review the Oven after it arrives and is up and running… Read Full Review

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★★★★★

“great price and connection fee”

Written on: 14/11/2014 by 269Larson (1 review written)

this website is fantastic evey item clearly marked and price great as it has not been delivered and installed yet i cannot comment on that but what i have seen yes i would recommend it to my friends and family… Read Full Review

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★★★★★

“Ordering and receiving oven”

Written on: 13/11/2014

Really pleased with your company from start to finish brilliant service and very good quality our daughter also dealt with you and we will only ever buy from you in the future. Well done to you all… Read Full Review

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★★★★☆

“speedy delivery!”

Written on: 13/11/2014 by Moralestf52 (1 review written)

Great to be able to order for next day - only knocked a star off for constant calls after purchasing item to buy insurance for the item. However the call staff are always pleasant… Read Full Review

By Ao.com

Written on: 13/11/2014

Hi

Thanks for your review.

I'm really pleased to read that overall you were pleased with our service.

I am sorry to hear about your experience regarding our Protection Plan and I can understand your concerns.

The Protection Plan is an option we offer customers to give them peace of mind and extra security. This will cover you for things that the manufacturer guarantee does not, such as accidental damage. However, this is your decision and something you should not feel pressured in to taking out. If you could email me with your order number, I'd be happy to pass your comments over to our Quality Team.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Post sale calls easily remedied.”

Written on: 12/11/2014 by moneysafluid (1 review written)

Brilliant service and top quality couriers used. No hanging around all day on the off-chance. Text in the morning to give a time slot, then delivery driver phones to give a one hour slot. Free next day delivery [in my case England to Scotland] after I ordered mid afternoon. From previous experience with AO, with unwanted extended warranty calls, after ordering I emailed customer services and asked for the phone numbers I supplied for the delivery driver not to be used for further sales calls… Read Full Review

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