ao.com Reviews

★★★★★
4.5 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
ao.com - Ask a question now

Media Gallery for ao.com

ao.com
ao.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Courteous & helpful”

Written on: 30/01/2015

Having just ordered and paid online from a rival company, I was then told delivery would be a month so cancelled the order.I contacted A O to explain the situation, (I needed the fridge freezer urgently as mine had broken. My order was dealt with courteously and efficiently and because they had one in stock, delivery is due in 2 days' time, (and it's the same price as the rival firm!). I received an AO confirmation text then a call advising after-care deals and disposal of my broken appliance… Read Full Review

Report this review
★★★★★

“I think ao.com is brilliant.”

Written on: 29/01/2015

The web site is very easy and straight forward to use. I have ordered an oven a gas hob and dishwasher over the last two years and now a vacuum cleaner. I have recommended the site to friends and family. The price is normally lower than items in a store. The company is efficient. The delivery time is great and free if you are flexible about delivery times. Excellent service all around… Read Full Review

Report this review
★★★☆☆

“good products disappointing delivery service”

Written on: 28/01/2015 by avril62 (1 review written)

good choice of products at good prices delivered quickly and within the time given i have bought from this sight before. I had a query about placing a dishwasher on a work surface so i e-mailed them got a reply that they would be able to do this and to give a contact number which i did after a week i gave in and contacted them i was then told that they would not lift the dishwasher even if i paid for disconnection connection and recycling which i was hoping for. I decided to buy the product… Read Full Review

By Ao.com

Written on: 29/01/2015

Hi,

Thanks for your review.

I'm sorry to read that you were not happy with the delivery service of your new dishwasher. However, I'm a little confused with some of the comments you have made.

If the dishwasher is a table top dishwasher, I can't see no reason why we wouldn't be able to connect this for you and recycle your old appliance.

If the dishwasher is a freestanding appliance, these appliances are designed to be stood on a floor and we wouldn't lift such an appliance onto a work surface.

Unfortunately, you haven't supplied your order, however if you could supply me with this information, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

Reply to this comment
Report this review
★★★★★

“First time, pleasantly pleased.”

Written on: 27/01/2015 by SawyerCarroll462 (1 review written)

As this was the first time I have even looked at this site I must say that the choice of product, price, delivery and then to finish with excellent credit choices was exceedingly enticing. If the product I have ordered arrives on the chosen date as requested then, I will be even more pleased and would certainly recommend to my friends… Read Full Review

Report this review
★★★★★

“really brilliant”

Written on: 26/01/2015

Fab products, plenty of choice. Competitive prices. Best if all they offer an outstanding service. Easy to order, fast free delivery and nice delivery men . I have bought about 12 items from them and dont feel the need to even consider anywhere else… Read Full Review

Report this review
★★★★★

“Best site ever!”

Written on: 25/01/2015 by Malonator (1 review written)

Brilliant! Easy to use site, so much information on all products… Read Full Review

Report this review
★★★★★

“so easy to order and reliable”

Written on: 24/01/2015

I orderd a microwave from ao.com the website is quick and easy to use, the delivery guy rang an hour before arriving, I have now ordered a fridge at a great price compared to other websites, would recommend to friends and family… Read Full Review

Report this review
★★★★★

“test review”

Written on: 22/01/2015 by Samuelm143 (1 review written)

test review this is an amazing thing to buy. adding extra detail to the review to make up the count… Read Full Review

Report this review
★★★★★

“great service”

Written on: 22/01/2015 by 221Wood (1 review written)

just bought a 32 inch tv which was a bargain in its self, but the icing on the cake is the free delivery within 2 days of ordering and the 4 hour time slot was actually 2 hours and it was a saturday. superb service.... thanks… Read Full Review

Report this review
★★★★★

“Hotpoint Electric Double Oven”

Written on: 21/01/2015 by Gloria888 (1 review written)

This morning AO.com delivered the above oven I ordered a few days ago. They removed my old oven and fitted the new one into my fitted kitchen. It wasn't an easy job but they were brilliant. Well done to the fitters and to all at AO.com - excellent customer service… Read Full Review

Report this review
★☆☆☆☆

“Glue On The Spiggitt”

Written on: 21/01/2015 by P181666 (1 review written)

As a landlord I ordered the disconnection, recycle of old, delivery of new and installation of a £600 machine. Long story short, and now for the second time (the first on a separate order), AO was not able to fit the washing machine because there was, and I quote 'glue on the spiggitt' and I would also need an extension. The driver claims he then acquired permission from the tenant to take the old and leave the new - still in it's wrapping. The tenants states no permission was given… Read Full Review

By Ao.com

Written on: 22/01/2015

Hi

Thanks for your review.

I'm sorry to hear that we were unable to install your washing machine and I can understand your disappointment.

Unfortunately, as you have not included your order number, I am unable to look into the driver notes on the order. However, our drivers install many appliances as part of their job, so it wouldn't make sense for the driver not to install an appliance without good reason.

If the driver is unable to install an appliance, he is required to contact his head office to advise them and more often than not will take photos to show the reason why.

As we were unable to install your appliance, you would have been given a full refund. If you would like to send me your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

Reply to this comment
Report this review
★★★★☆

“Easy as pie”

Written on: 21/01/2015 by TaylorDriscoll12 (1 review written)

This was a very friendly, easy and simple website to use… Read Full Review

By Ao.com

Written on: 21/01/2015

Hello

Thanks for your review.

I'm pleased to read that you found our website simple and easy to use.

I hope you were impressed with the other aspects of our ordering and delivery processes. However, we have only received four stars so if there's a part of our service that you feel we could improve, we'd love to hear your comments.

We take all feedback on board, good and bad so please don't hesitate to contact us if you have something to say.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Anthony
Customer Advisor
ao.com

Reply to this comment
Report this review
★★★★★

“Best by Far”

Written on: 20/01/2015 by Douglas178 (1 review written)

Trying to find a new fridge freezer that would fit into our kitchen was exhausting. But the ao.com site had the best selection, all the dimensions clearly given and invaluable videos to see exactly what you'd get. I found exactly the right item at an amazing price. Looking forward to receiving my new Smsung American fridge freezer. Recommend having a look!… Read Full Review

Report this review
★★★★★

“Easy”

Written on: 20/01/2015 by Rileydw1987 (1 review written)

Easy fast choice of delivery, day after next is free. Brilliant. Vacuum was at least £45 cheaper than elsewhere too… Read Full Review

Report this review
★★★★★

“very reliable with good communication”

Written on: 19/01/2015 by yqSandoval1986 (1 review written)

very good communication allowing you to do things without missing your delivery also quick delivery from order date and it is free which is a bonus… Read Full Review

Report this review
★★★★★

“shopping made easy.”

Written on: 18/01/2015 by Kali399 (1 review written)

AO make shopping very easy. Cheapest price on the internet and in store. Payment can be made by paypal making it more secure. Free delivery and removal of your old appliance if required what more can you ask for… Read Full Review

Report this review
★★★★★

“Fantastic Service - Brilliant Delivery Guys!”

Written on: 18/01/2015 by Spike09-123 (2 reviews written)

Hi RE AOL4969768 I just wanted to say thankyou for a fantastic service, we had been messed around for three weeks by another retailer before finally cancelling and buying our washing machine through you. We ordered it yesterday for a delivery slot today (Sunday) however we live in rural Wales up a narrow steep lane. When the snow started this morning, we really thought that we would be another week without a washing machine, however M and A arrived not only on time, but massively cheerful… Read Full Review

Report this review
★★★★★

“ lovely amazing products low prices fast delivery ”

Written on: 17/01/2015 by 399Hamilton (1 review written)

Lots of diffent Products.. great makes... fab prices ...will and have order again.. Everyone should give it try.. A would recommend ma friends and family to bye… Read Full Review

Report this review
★★★★★

“bvrilliant”

Written on: 17/01/2015 by 91Guzman (1 review written)

great service fast and prompt no problems. love my new washing machine many thanks… Read Full Review

Report this review
★★★☆☆

“Good but try to force you to buy warranty”

Written on: 16/01/2015 by ghMatthews233 (1 review written)

What put me off AO was there after sales strategy after you purchase. You are forced to spend 20 mins saying no to their horrible sales staff. Even if you keep refusing they then start saying you are stupid not to take their warrenty deals which is obviously how they make money. you literally have to be rude and say no for 20 mins to get rid of these people. … Read Full Review

By Ao.com

Written on: 16/01/2015

Hi,

I'm sorry to hear that you were not happy with the call you received regarding our Protection Plan.

This is an option we offer customers to give them peace of mind and extra security. This will cover you for things that the manufacturer guarantee does not, such as accidental damage. However, this is your decision and something you should not feel pressured in to taking out. If you can let me know your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

Reply to this comment
Report this review
overview