ao.com Reviews

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Latest Reviews

★★★★★

“I bought a Miele washing machine from ao.com on Friday...”

Written on: 26/02/2017 by SophiesNan (1 review written)

I bought a Miele washing machine from ao.com on Friday 24 February and arranged to have next day delivery. I had text message and e-mail early next morning to let me know delivery would be between 3 and 7pm. I then got a telephone call at 4.13 to say the delivery crew would arrive in about 25 minutes - which they did. I had arranged with ao.com for the old washing machine to be taken away for disposal along with the packaging from the new machine. I also arranged for the new machine to be… Read Full Review

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★☆☆☆☆

“Truly Terrible I would not imagine anyone to use them...”

Written on: 26/02/2017 by CraigAguirre301 (1 review written)

I ordered a new bosch w/machine inc fitting I was advised to leave a space outside my house so I parked my car outside all day from 7.30 am they advised they would phone half an hour before the men just knocked on the door and said don't bother moving your car we won't be here long ,they parked their lorry across two of my neighbours drives opposite, one of the men just walked into my house across my new carpets (previous deliveries from other companies had overshoes they fitted before… Read Full Review

Ao.com's Comment

Written on: 28/02/2017

Hi. I'm sorry to read your comments regarding your recent delivery from us and I can understand your disappointment.

The drivers are supplied with overshoes, so I'm unsure as to why they did not wear them.

Unfortunately, you have not provided an order number, so I'm currently unable to investigate this matter any further. However, if you can provide this information, I would be happy to do so.

Thanks

Michael - ao.com

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★★★★★

“Very good Customer Service”

Written on: 25/02/2017 by 283Cook (1 review written)

Item was ordered on Friday and i received it on Sunday morning by very friendly drivers who contacted me an hour before delivery. Even after that i was bit confused whether i have signed the aftercare insurance and i called up ao and their very friendly staff told that i haven't and i dont need to since my product itself comes with 2 years manufacturer's warranty. I think they deserve a thumbs up for such a genuine customer service… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 14/02/2017 by Jayg435 (1 review written)

Item was ordered Saturday evening and was delivered at 7.15 Monday morning by two very friendly drivers. Very impressed !… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 11/02/2017 by Jayg435 (1 review written)

Item was ordered Saturday evening and was delivered at 7.15 Monday morning by two very friendly drivers. Very impressed !… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 06/02/2017 by sbmbeb (1 review written)

I purchased a Hotpoint washing machine in January. The clothes are just as grubby when they have been through a wash. Two engineers from Hotpoint been out but did not let me run a wash to how them what happens. The powder goes like ice crystals in the drawer therefore the powder does not go into the wash. AO say there is no fault. Huh who are they trying to kid. DO NOT buy from AO. Nothing to like about the washing machine or AO… Read Full Review

Ao.com's Response to sbmbeb's Review

Written on: 08/02/2017

Hi

I'm very sorry to read of the issue you're experiencing with your washing machine, I can appreciate how disappointing this must be for you.

Should a customer encounter an issue with their appliance, we would arrange for a manufacturer's engineer to attend and assess the issue. They would be able to confirm the fault with the machine and arrange for it to be repaired as quickly as possible.

From the information you've provided, I can only assume that the engineer has confirmed that the appliance is working to specification and that no fault has been found. However, if you're still experiencing an issue with the appliance we would be more than happy to arrange for another engineer to attend. You can do this by giving our Contact Centre a call. Please ensure you have your order details to hand so that we can locate your information.

Rest assured, we're to help and will always help in situations like this. We want you to have a fully working appliance as soon as possible.

Kind regards

Rob - ao

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★☆☆☆☆

“Don't bother purchasing additional services”

Written on: 31/01/2017 by Nothappy51 (1 review written)

In short, ordered a new dishwasher and purchased the additional services of removal of old appliance and fitting of new one. This was in accordance with online information. Delivery men finally turned up, stated they could not remove the old one and left the new one, still wrapped, dumped in the in the kitchen. No attempt to resolve the situation - seemed pleased that the job was significantly shorter than it should have been. … Read Full Review

Ao.com's Response to Nothappy51's Review

Written on: 01/02/2017

Good Morning

Thanks for your review.

I'm very sorry to learn that our delivery crew were unable to complete the services on your order.

I'd expect there to be a reason for the crew being unable to remove your old appliance but unfortunately, I've been unable to locate your order to check what happened. The drivers should have called our offices to explain the situation and this will be noted on your order.

We'd never expect you to pay for incomplete services so I'd like to look in to this further for you. Please give us a call so that we can assist you further. Alternatively, you can get in touch via the 'contact us' page on our website.

Apologies once again for the disappointment caused and I look forward to hearing from you.

Many Thanks

Katie - ao

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★★★★★

“No frosty fridge freezer delivery”

Written on: 31/01/2017 by Carverta109 (1 review written)

Our fridge freezer died on Friday night and by lunchtime Sunday it was gone and a brand new one was delivered and installed, all managed by ao.com. Accurate updates and info through the app. The drivers still called to confirm and we're extremely helpful and professional. They were also warm and friendly, which isn't always the case with delivery drivers. We got unbelievable service, a phenomenal price and a great product. Can't rate them highly enough. Hassle free shopping… Read Full Review

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★☆☆☆☆

“lying useless ”

Written on: 17/01/2017 by FlandersHayes (1 review written)

ordered a cooker AO tried to charge £30 for delivery which I would not pay set a date for today (17/1/17 free delivery) for cooker to be delivered. Had email from AO at 11am saying the cooker would be here by 12.00 Midday. Didn't turn up so phoned them at 2pm to be told the driver had supposedly tried to deliver at 10am (1 hour before the email) which was a blatant lie. Then AO customer services tried to charge us for redelivery the next day. Unfortunately for AO I had full clear CCTV… Read Full Review

Ao.com's Response to FlandersHayes's Review

Written on: 17/01/2017

Hi,

I'm sorry to read that you have not received your order on your chosen day.

Unless customers have paid for a specific time slot, we deliver from 7am-7pm and we text, email customers with an estimated time of arrival. We always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so.

When our delivery crew arrive at a customers property, if there is no answer, the driver will ring the customer. If he doesn't get an answer, he'll ring his office and they will also attempt to contact the customer. Only at this point, if we can't contact the customer, will the delivery be failed.

It certainly wouldn't make sense for us not to deliver as ultimately this causes inconvenience for the customer and more expense for us. Although we reserve the right to charge to redeliver, it's extremely unusual that we would.

Unfortunately, you've not provided any details for me to locate your order. However, if you can let me know your order number, I'd be happy to investigate this further.

Thanks

Michael - ao.com

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★☆☆☆☆

“Wish we'd ordered from a different appliances company”

Written on: 07/12/2016 by DishwasherFables (1 review written)

Lack of assessment from the initial delivery drivers meant that even after a third delivery and installation attempt we still didn't have the new dishwasher installed and they were kind enough to leave the old one for us too! The lack of competence from the drivers/plumbers was unhelpful and inflexible, it's like they're only programmed to do very simple jobs which doesn't bode well for any challenges they may come across during their working day. The first delivery guys came in and shook their… Read Full Review

Ao.com's Response to DishwasherFables's Review

Written on: 08/12/2016

Good Morning

Thank you for taking the time to get in touch with us.

I'm very sorry to read of the experience you've had with us, I can appreciate how disappointing this must be for you.

My apologies for the service you've received so far regarding the delivery and installation of your new dishwasher. This isn't the journey we want our customers to have at all.

I would like to look into this further for you but I've been unable to locate your order with the details you've provided. Please reply to this review with your order number so I can look into this further for you. I want to get this resolved for you as quickly as possible.

Kind regards

Rob - ao

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★☆☆☆☆

“poor service”

Written on: 29/11/2016 by MIKE1267 (5 reviews written)

purchased brand new gas cooker for one we damaged item delivered when it should be when fitted the glass safety lid had a fault where when you opened it, it made a very loud bang reported back to ao who said it was damaged when fitted when explained only had a gas hose fitted they then said they cant deal with it as it not's reported by the buyer. when the buyer then reported it they said they cant deal with it as serial number is needed serial number now passed on and once again another… Read Full Review

Ao.com's Response to MIKE1267's Review

Written on: 29/11/2016

Hi

I'm sorry to read of the issues you've experienced with your cooker, I can appreciate how disappointing this must be for you.

I would like to look into this further for you, however I've been unable to find your order with the information you've provided. Please send us an email with your order number and address so we can assist you further.

Many thanks

Rob - ao

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★★★★★

“Can't Fault It”

Written on: 20/11/2016 by 1953Lewis (1 review written)

The driver phoned ahead so we were ready for him. Arrived when he said he would was pleasant and helpful and put the item just where we wanted it. Perfect!… Read Full Review

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★☆☆☆☆

“Terrible service, Buyer beware”

Written on: 11/11/2016 by AvahHancock (1 review written)

I have used AO many times, and advocated to everyone I know when they were looking to purchase. Never again. My daughter ordered a washing machine 2 months ago. Today was the final straw; first the machine was out of stock and delivery cancelled, then it was no longer in stock, agreed a different machine... then delivery cancelled. Today after receiving a text to confirm delivery was today, she was then told it was cancelled. A young junior Dr who has now taken 3 days off work for last minute… Read Full Review

Ao.com's Comment

Written on: 12/11/2016

Hi,

I'm sorry to hear about your daughters recent experience with us and this is most disappointing.

Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this.

We take customers comments very seriously and always try to improve the services we provide from your valuable feedback. We're constantly working hard to make sure our customers agree that we're exceptional in the moments that matter. I'm sorry this has not been her experience on this occasion.

Thanks

Michael - ao.com

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★★★★★

“Cannot fault it ”

Written on: 29/09/2016 by DonnaE01 (1 review written)

I am really impressed with the service I received when I bought my washer from AO.com. Not only was it cheaper than the normal place I shop at (Argos) but I also received my item the next day (which was a godsend as I had been without a washer for 2 weeks! And didn't fancy having to wait a further week for delivery), I was contacted by telephone within an hour of placing my order and told what to expect, I received a text message dead on 7am letting me know my delivery time slot on delivery day… Read Full Review

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★★★★★

“First class service”

Written on: 24/09/2016

I ordered a new Sharp Microwave from ao.com, on behalf of my Mother. The whole transaction was effortless, we both received updates via email, telephone and text message until the product arrived. The crew unpacked and set in place the new appliance, accidentally taking away the turntable in the empty box. My Mother contacted ao immediately and the driver called to apologise and said he would be back later, which he duly did. Can't fault the service and would definitely use this company again… Read Full Review

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★☆☆☆☆

“mis-sold frost free fridge freezer”

Written on: 16/09/2016 by SaffetK (2 reviews written)

I wanted to buy a NO FROST FRIDGE-FREEZER on line, looked at many sites in the end decided to go with ao appliance company.. my choice was NO-FORST fridge freezer 60/40, I filtered through my choice and end up with a number of product, I went for Beko CFP1675DX frost free fridge freezer.. frost free means you get a fan inside the fridge and completely dry no frost interior.. after viewing their video clip, reading all specs etc.. it is a fridge at the end of the day not a space craft. I got… Read Full Review

Ao.com's Response to SaffetK's Review

Written on: 17/09/2016

Hi

I'm very sorry to read of the issue you're experiencing with fridge freezer, I can appreciate how disappointing this must be.

The specification we advertise on our website is provided to us directly from the manufacturer. It is usual for some water to build up on the back wall, this will then drip down the back wall and through the drainage hole.

I would like to look into this further for you, however I've been unable to find your order with the information you've provided to us. Please reply to this review or send us an email with your order number and address so we can investigate this further.

Many thanks

Rob - ao

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Saffetk's reply to Ao.com's Comment

Written on: 19/09/2016

it is direct and 100% answer to my questions
1) you advertise this fridge-freezer in your web site as FROST - FREE which is wrong
2) any part of the video on your website about this product doesn't even imply that this product is a defrost fridge (or wet back wall technology)
3) it is not only back wall wet, the content of the fridge, foods, pans, cups, containers on the outside all of them covered with a layer of water
4) at times water drips when we open the door
5) I filtered the choices in your web site to get to the choices of only no-frost fridges and this fridge was one of the products in the list.
6) the freezer is no-frost but the fridge is not
simple as that, so I was misguided by your definition of the product and bought a product that I don't want

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Ao.com's reply to Saffetk's Comment

Written on: 20/09/2016

Thanks for getting back in touch.

I would be more than happy to look into this further for you. In order to do this I would need to know your order details so I can locate your information and the model you've purchased.

We have a dedicated Products Specialist Team who will be able to assist you further with this.

We're here to help and want to get this resolved as quickly as possible for you

Many thanks

Rob - ao

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Saffetk's reply to Ao.com's Comment

Written on: 20/09/2016

I received an e-mail from your colleague from the a.o. He denies the fact that this product is sold as FROST FREE FRIDGE-FREEZER. he is defensive not to put himself in a position that he has to replace the product.
this is not called customer service... I know what I paid for and what I received... I strongly believe that I have been misled and made buy a product that I didn't want

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Ao.com's reply to Saffetk's Comment

Written on: 22/09/2016

Good Evening

I'm sorry to read about your experience via email.

We're more than happy to look in to this further for you, although you will need to provide us with your order number.

Once we have this, we'll be able to look in to your concerns in more detail and see what we can do to help.

Many Thanks

Katie - ao

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★☆☆☆☆

“Don't assume anything when buying from AO, e.g. that...”

Written on: 01/09/2016 by BarryB2003 (2 reviews written)

Purchased a Sharp Microwave R664WM_WH for £79. Not cheap, but seemed good value at the time. Unpacked it, switched it on, then realised that although there is a light inside it, you cannot actually see inside while you are cooking. This is obviously useful so that you can check while cooking that milk isn't boiling over, etc., which is while all microwaves have a light and a door you can see through. Not worried at this stage, contacted AO who stated that as we had used it we could not return… Read Full Review

Ao.com's Response to BarryB2003's Review

Written on: 05/09/2016

Hi

Thanks for getting in touch with us.

I'm sorry to read of the issue you've experienced with your microwave, I can understand how disappointing this must be.

Almost all microwaves have a mesh covering to the inside the door. This is a design feature that has been adopted by the manufacturer so that it can perform to specification. You can still look inside the appliance through this mesh, this can be tricky but you should still be able to see how your food etc is doing whilst in the appliance.

As the appliance has been used and isn't faulty, we would be unable to offer a full refund I'm afraid.

If you wish to return the item, we would retain 45% of the purchase price as we're unable to sell the item again. You can arrange the collection of your item by speaking to our Contact Centre.

Many thanks

Rob - ao

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★★★★★

“Fantastic customer service”

Written on: 27/08/2016 by Rovers18 (1 review written)

I placed an order for a new oven which I arranged to be delivered a few weeks ago. Unfortunately the morning of the delivery my husband was taken ill and was rushed to hospital. Amid all the confusion and upset I managed to speak to the driver who was due to deliver the oven and explained the situation and he was most helpful and said that he would sort everything out for me and let the office know etc and for me not to worry. I have now received the oven and am very pleased with my purchase… Read Full Review

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★★★★★

“Great costumer service and after care ”

Written on: 26/08/2016 by Rice163 (1 review written)

Delivery on time and the delivery men where great. Great service , friendly and very helpful customer service team. Would use ao.com again. I would also recommend them to family and friends… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/08/2016 by Tootsone (1 review written)

After comparing prices online purchased an American fridge freezer in May for delivery in July anticipating building work being finished. I needed to rearrange one two occasions at short notice, staff I spoke to were very understanding and wished me well with the,building work. I finally took delivery today (August) phone call (as requested) at 7.00 am with approx delivery time then again when 5 minutes away. I can't recommend AO.com highly enough both on price and superb customer service… Read Full Review

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