Appliances Online www.appliancesonline.co.uk Reviews
Latest Reviews
★★★★☆
“great item, great price, quick delivery”
Written on: 19/05/2013 by stjimmy
It's a great washing machine at the best price I could find. The only downside is that the everyday cotton load takes over 2 hrs to wash. this can be halved by doing the quick wash which still cleans well but comes out more creased so some items which don't normally need ironing now will. Using a tumble dryer after eliminates this though. Highly recommended. (read more)
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★★★★☆
“Happy with on appliance ”
Written on: 19/05/2013
Great customer service and timely delivery as planned. Thank you. (read more)
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★★★★★
“Will use this company ALWAYS”
Written on: 18/05/2013 by KazzyE
I ordered a fridge/freezer and a gas cooker from appliance online and its hard to express just how impressed I am. I saved £80 on the cooker and £100 on the fridge/freezer compared with other national companies. Great videos on the web site giving the details of the products.There was no charge for delivery. I could choose the day of delivery. I received emails and texts daily to keep me informed. On the day of delivery I was called giving a 4 hour time slot. Then another call when they... (read more)
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★★★★★
“EXCELLENT!”
Written on: 18/05/2013 by timms (1 review written)
This company is excellent, would definitely use again. (read more)
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★★★★★
“Simply the best”
Written on: 17/05/2013
From the very start we were impressed with the service. Continual contact re delivery was a great help. The deliverymen were excellent, tidy and very efficient. We would certainly recommend to friends, in fact we already have several times:) (read more)
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★★★★★
“AppliancesOnline.co.uk”
Written on: 17/05/2013 by DanGreenwood (1 review written)
I do not usually respond to post delivery emails requesting feedback but ApplianceOnline justify why online retail shopping is the future. Its user-friendly website combined with unbeatable prices and excellent delivery service make this company a favourite. Delivery and old fridge removal were the best I could find. Combine this with 'QuidCo' and you're laughing. (read more)
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★★★★★
“Gemma and appliance online, First class”
Written on: 17/05/2013 by sramb (4 reviews written)
I contacted appliance online late Thursday evening our fridge freezer had died and we needed an urgent replacement. Gemma at the sales centre was extremely friendly and helpful, her contact centre closed at 22.00hrs but she stayed on and attended to my sale unhurriedly and professionally. I consider myself to be a little difficult when buying anything and quite demanding, but this young Lady provided me with all answers to questions and dealt with this grumpy customer very well... (read more)
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★★★★★
“Best ever service.”
Written on: 17/05/2013
Everything about Appliances Online shows how much they study and value the customers' needs.The website with it's comparisons to other companies is really helpful and the prices are great.The people on the phone are knowledgable and polite,and the delivery service lets you know when they are arriving.No downside to this company and I will definitely use them again. (read more)
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★★★★★
“indesit cooker”
Written on: 17/05/2013
recently bought an indesit freestanding cooker and I am very pleased with it; the price was very good the quality good, and it looks very expensive thank you. wold recomend it to enyone. fantastic buy f (read more)
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★★★★☆
“great service once ordered!”
Written on: 15/05/2013 by helen.f
Found what I was looking for really easily on the website but despite 2 attempts I couldn't check out so had to ring. I'm not sure if this was a glitch but the operator didn't seem unduly surprised and proceeded to give me a load of chat and then try and sell me an extended warranty which I didn't want at all and had to be really firm and ask him to just please process my order. Made me wonder whether the website was not working or is this a ploy to hardsell policies!! Delivered fine, no... (read more)
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Showing 1 - 10 of 2712 Reviews
★☆☆☆☆
“Rogue Trader Beware”
Written on: 15/05/2013 by servicedcustomer (1 review written)
Our daughter has just received her washing machine, here is a summary of the deceipt pifalls you can expect :- "Free Connection of new machine" = Will phone you after order is placed to try & schmoose you into taking aftersales contract & mention £40 connection fee, may waive if you mention online states free. "Free Connection" Depends who delivers machine, we pre arranged this but as none AO company delivered " not authorised to connect " despite getting customer service on phone who... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to servicedcustomer's Review
Written on: 16/05/2013
Dear Customer
Thank you for your review.
Our website clearly shows the fees chargeable for the connection and disposal services that we offer.
We place great emphasis on providing excellent customer care and would never attempt to deceive you. The prices are shown at the bottom of every product page and again at point of ordering.
I’m sorry if there was any confusion regarding payment for these services.
If you could please reply with your daughter’s order number I will be happy to look into this further.
Many Thanks – Lesley AO
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Servicedcustomer's reply to Appliancesonline1's Comment
Written on: 17/05/2013
Charges seem not have been evident at point of order placement, only mentioned ( and waived ) over the phone so no record available.
Checked site today and disposal & connection buttons in place when item added to basket but these are undelined by banner stating
FREE I,m a Mega Deal.
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★☆☆☆☆
“Oven not fitted as requested”
Written on: 15/05/2013 by TPor
It was not clear on the website that, when paying for the removal of old oven and installation of existing oven, that I was expected to remove the oven COMPLETELY from its casing. Impossible as a single pregnant woman - this is why I had paid for the service. Appalling treatment by delivery staff with regards to handling this. (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to TPor's Review
Written on: 16/05/2013
Hi,
Thank you for your comments.
I am very sorry to learn that you have been left so disappointed by the service you have received from us and I can certainly appreciate the inconvenience involved especially due to you being pregnant.
We do advise on our website that we need the appliance to be disconnected if we are scheduled to recycle it, as well as advising which particular appliances we can install. However I am very keen to look in to this for you in order to determine what information you have been given and how we can go about amending the details provided on our website in order to make this clearer for any future customers.
Please could you email your order number and I will investigate this further for you.
Many thanks
Tom C
AO :)
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★☆☆☆☆
“Still not delivered”
Written on: 15/05/2013
AFTER 4 CANCELLATIONS BY THE COURIER COMPANY I STILL HAVEN'T RE3CEIVED MY FREEZER.10 DAYS LATER AND STILL NO SIGN OF IT. YES, THEY HAVE REFUNDED THE DELIVERY CHARGE WHICH IS GOOD.HOEVER I WOULD RARTHER HAVE THE FREEZER. (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 15/05/2013
Dear Customer
Thank you for your review.
I am sorry to learn about the problems with your order and I can certainly understand you feeling frustrated about the amount of failed deliveries.
If you could please supply me with your order number, I would be happy to look in to this for you and ensure that you get your appliance delivered. Please email us this number and I will pick this up straight away.
Many thanks
Tom C
AO :)
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★★★★★
“Tumbler Dryer by Zanussi and an Indesit Washing Machine ”
Written on: 14/05/2013 by Forgetme (1 review written)
Both Appliances delivered with no fuss, and old machines taken away, as promised. Packing material also disposed of, and that was good. I have only been using these Appliances for a short time, and found no fault in either of them. Both were much more modern than my previous ones, so I am taking a little time in getting used to them. Read about what they can do before buying: that is, you may want more simple machines. The choice is yours. All round, you do get good service from... (read more)
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★★★★★
“Fab website, fab delivery, fab product, fab price!”
Written on: 14/05/2013 by MajorsWife (1 review written)
All 3 purcahses went like clockwork. Nothing to complain about! (read more)
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★★★★☆
“Cooker Hood”
Written on: 13/05/2013
Product works was as well as expected but the star drive screws are not as easy to fit as cross head screws and I couldn't work out how to fit the set screw to the extract flang. No justification for a break down warranty offered at an extra cost by Appliances Online (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 14/05/2013
Dear Customer
Thank you for your review.
I am glad to hear you were satisfied with the appliance. It is great to know our customers are happy.
I can understand that sometimes the screws can be tricky to get in.
We look forward to seeing you in the future.
Shelby – Appliances Online
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★★★★★
“Freezer delivery”
Written on: 12/05/2013 by jackiejarvis (1 review written)
Excellent service from start to installation. I would highly recommend this company. (read more)
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★★★★★
“Keep up the good service”
Written on: 12/05/2013 by V188mtg
Did a big renovation of my house 5 years ago, bought all my appliances from appliancesonline. Was very pleased then with the pric and service. Just bought a hobb for our flat, look at high street stores, disappointed and appliancesonline beat their prices and quick good service as always. Recommend to friends to look at appliancesonline first before anywhere else! (read more)
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★★★★★
“Great fast service”
Written on: 12/05/2013 by San64
Really impressed ordered delivered and at a very good price .my husband was very impressed and he is not the easiest to impress.so well done will use again . The only down side for us was the insistence that they want you to to buy the insurance ,we did not buy it it is mostly more than the products worth ,you might just as we'll buy another one if you pay for that you have guarantee for a year sometimes 2 for anything faulty . (read more)
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★★★★★
“great company”
Written on: 10/05/2013
I ordered an oven and it came on time and the amount of times i had e-mails and texts to inform me of my order was fabulous!!!! the driver telephoned me a couple of times when he was close. would definately use again..... sad to hear other comments that upset people :( spoke to customerr services and he couldnt do enough for me. :) (read more)
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Showing 11 - 20 of 2712 Reviews
★☆☆☆☆
“I was Soo upset and stressed I cried”
Written on: 10/05/2013 by Jade1845 (1 review written)
I had ordered a washing machine, when it was delivered the driver said he could only take it up to a certain floor for health and safety reasons as I had no lift. I live on the third floor. I was so upset, they took it to the second floor and left it there. I paid for installation and also to get my old washing machine taken away and neither was done. I had to spend over four hours of my day out in the communal corridor watching the machine. I finally got two strangers to help me carry it up... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to Jade1845's Review
Written on: 10/05/2013
Hi
I am very sorry to hear that your delivery experience wasn't a smooth and pleasant one. The delivery experience is a major part of what we do and we aim to get this right every time. We provide rapid delivery, two-man delivery crews with appliance installation training, live order tracking and many other features and services that most of our competitors do not. We're therefore very proud of our delivery service and all comments, whether positive or negative, are taken very seriously.
I have been able to locate your order within our system from your details and can see the notes recorded by Expert Logistics. When a customer places an order either over the phone or online, we ask a few questions in relation to the delivery day and your address. One of these questions is the amount of steps that the delivery team would need to carry an appliance up.
There are Health & Safety rules for employees in all workplaces and this is no different within the logistics sector. Expert Logistics delivery crews are not permitted to carry an appliance beyond twenty six steps and if they were to go beyond this and injure themselves, a third party, the appliance or someone's property, then they could be deemed as having broken the rules put in place to protect them.
The amount of steps to be carried up was recorded as "4" and therefore we could not have anticipated the problem that you later encountered. Further to this, an agent discussed the matter to you two days before delivery when you'd called about a faulty intercom at your property. You had notified my colleague that you live on the third floor and he informed you of the twenty six steps issue. The agent advised that if the delivery crew were to take it beyond this point then it would be at their discretion and could not be guaranteed.
The delivery crew will only leave an appliance with you when an item is signed for and a delivery can be cancelled and redelivered another day. This allows for a customer to try and seek alternative arrangements and help to aid in getting an appliance over the threshold of your property.
I am truly sorry that you're not happy with your experience with us, as we're a company that thrives because we care about our customers. We do our utmost to detect any potential problems and do our utmost to overcome them and still deliver to our usual exceptional standards. We also, as a responsible employer, acknowledge that the health and welfare of both our employees and those of the logistics companies that represent us, need to be respected and protected.
I hope that my response goes some way to explain what has happened on this unfortunate occasion, and also demonstrates that we do care about the experiences of our customer.
If you wish to contact us in relation to the matter, please email us.
Many Thanks
Stewart - Appliances Online
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★★★★★
“Great ervice & on time”
Written on: 10/05/2013
Best value on line, best after sales communication. Accurate delivery date & time & friendly staff. A good experience (read more)
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★★★★★
“Good Looking Machine”
Written on: 08/05/2013 by Welshdoug
We are very pleased with the appliance. Took a bit of time to sort out the automatic settings, but afterwards were very pleased with overall results. Excellent spin speed and relatively quiet.Would recommend to others. (read more)
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★☆☆☆☆
“Absolutely Terrible Service”
Written on: 08/05/2013
Simply terrible service. The timeslot I requested was not adhered to and the washing machine was delivered over 2 hours later than requested, which is extremely disappointing given that I paid for a specific 4-hour timeslot and arranged my day around it. The two men doing the installation were also extremely poor. They seemed to have little idea what they were doing and seemed more interested in doing a quick job rather than a good one. There is no chance I would ever use this company again. (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 08/05/2013
Dear Customer
Thank you for your comments.
I can't apologise enough that your experience hasn't been a completely smooth and pleasant one. I would like to stress that these complaints are taken extremely seriously and if you could supply me with your reference number, I would be very keen to ensure that our Quality Team are made aware of your complaint.
Our aim is to make you smile, and when we don't do this it upsets us greatly. We always learn from any feedback, good or bad, so thank you for taking the time to bring this to our attention.
I can assure you that action will be taken to ensure our future customers, of which I hope you are one, don't have the same experience you have had on this occasion.
If you require any further assistance, please email me directly on reviews@appliancesonline.co.uk.
Many thanks,
Tom
Appliances Online
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★★★★★
“SIMPLE PURCHASE”
Written on: 08/05/2013 by 211047
simple steps, choose & compare,great prices,try them & see!! (read more)
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★★★★★
“Hot point washing machine”
Written on: 06/05/2013 by Gogg
Needed a replacement for kaput faithful washing machine of 16 years. Very satisfied with hot point appliance but wanted good price and urgent delivery. I got both with AOL. Very pleased with service and choice of product. (read more)
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★☆☆☆☆
“Stressful and miserable”
Written on: 05/05/2013 by Krkyle (1 review written)
We needed a washing machine for our rental property, which is currently let out. We arranged for Appliances Online to deliver a new machine and for the old one to be removed at the same time. On the day of delivery, the delivery men said they had not been instructed to take the old machine away. My tenant could not persuade them that this had been arranged and she was left with both the new and old machines. I contacted Appliances Online soon after delivery, when the delivery van was... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to Krkyle's Review
Written on: 06/05/2013
Hi Krkyle
Thanks for your comments.
I can't apologise enough that your experience hasn't been a completely smooth and pleasant one. I can appreciate that this occurrence has not only affected yourself but your tenants also. Please accept my apologies.
I would like to stress that these complaints are taken extremely seriously, and I'm sure that the agent that you reported the incident to will have already ensured that the Quality Team at Expert Logistics have been made fully aware of your complaint.
At this stage I cannot see whether the issue lies with ourselves or with Expert Logistics, and therefore a good will gesture to cover the cost of an alternate means of disposal may have been the only solution available in that particular scenario.
Our aim is to make you smile, and when we don't do this it upsets us greatly. Should an issue arise then we strive to offer the best possible solution that we can. We always learn from any feedback, good or bad, so thank you for taking the time to bring this to our attention.
If you can supply me with your order reference, I can assure you that action will be taken to ensure our future customers don't have the same experience you have had on this occasion.
Please forward your order reference via reviews@applianceonline.co.uk and I will ensure that your comments have been forwarded to the correct department. Please also contact us if you have any further questions or queries and I will gladly help where possible.
Many Thanks
Stewart Morrison - Appliances Online
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★★★★★
“Fantastic service”
Written on: 05/05/2013 by JASTEVE
Excellent communication on delivery dates, times and on the day itself, kept well informed. Delivery driver excellent and smiling. If only I found this company before - amazing! Oh and the product was great too. Would not change a thing. From the time my machine broke down I had another working before I needed to do another wash. (read more)
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★★★★★
“Superb!”
Written on: 04/05/2013 by Josoa (1 review written)
Superb! Superb! Superb! nuff said!! (read more)
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★★★★★
“Helpful, competitive, quick delivery.”
Written on: 04/05/2013 by TrevorBS (1 review written)
We purchased a high level electric double oven, to replace an old LP gas unit (no longer available for this fuel - another company took the order but delivered a 'town gas' that would not safely work!). This supplier carefully checked all available products and recommended an electric unit that would fit the existing built in space. The staff were very helpful, price was competitive, delivery was quick and the oven works very well. (read more)
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Showing 21 - 30 of 2712 Reviews
★★★★★
“Excellent Customer Service”
Written on: 04/05/2013
Had previously bought an appliance via this site and was happy with both product and service, so when my fridge broke decided to access site again. Item was delivered within 10 mins of arranged delivery time. Once plugged it the light didnt work and bulb needed replacing. A phone call in response to my email was received 30 mins after being sent and a replacement light bulb received within a few days. Very pleased with service and will not hesitate to buy in future. (read more)
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★★★★★
“Great prices great service fast delivery”
Written on: 03/05/2013 by Hawkhurst
From first contact they were extremely helpful, walked me through the process I compaired prices theirs were £100 less than all others great products delivery in 12 hours and delivery men were extremely helpful. I can't recommend this company strongly enough. (read more)
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★★★★★
“Excellent Service”
Written on: 03/05/2013
Seamless from start to finish. Ordered fridge on Monday afternoon, delivered Wednesday morning as promised. Was kept fully informed throughout via email, text and phonecall. Would definately recommend. (read more)
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★★★★★
“Great service!”
Written on: 03/05/2013 by Clarapilar
From the point of ordering to delivery, applianceonline excels in all aspects of their service. (read more)
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★★☆☆☆
“Website and service ok but lots of emails and...”
Written on: 01/05/2013
Website and service ok but lots of emails and impossible to unsubscribe (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 02/05/2013
Good morning
Thank you for taking the time to write a review.
I'm sorry you're receiving unwanted emails, I understand this must be frustrating as you can't unsubscribe.
If you could send your order number to reviews@appliancesonline.co.uk and I can look into this further for you.
Many Thanks
Jacqui - Appliances Online
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Appliancesonline1's Comment
Written on: 02/05/2013
Good morning
Thanks for your review.
I'm sorry you're receiving unwanted emails, I understand the frustration this may be causing as you can't unsuscribe.
If you could send me your order number to reviews@appliancesonline.co.uk and I can look into this further for you.
Many Thanks
Jacqui - Appliances Online
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★★★★★
“no need to go anywhere else”
Written on: 01/05/2013
Can i just say it has been one of the best online experiences in a long time dealing with you guys. well done.will recommend you where ever possible.you have done a great job from your website filters, price, speaking to real people and fast delivery. (read more)
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★★★★★
“The ultimate user-friendly company!”
Written on: 30/04/2013
You've all been there - ordered something online, and it turns into a nightmare. But not with Appliancesonline - I couldn't possibly fault their service (or price). Within minutes of ordering my fridge I had a cheery phone call to confirm delivery (eco-delivery too - a real bonus!). Then I had a number of text messages/calls to tell me exactly what was happening & promising a call (& a text message) at 7am this morning to say which 4 hour slot they would deliver in. And they sent both... (read more)
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★★★★★
“Helpfull and Friendly company”
Written on: 30/04/2013
We bought a fridge Freezer from Appliances Online. Unfortunately our fridge freezer was faulty on delivery. We got little or no help From Hotpoint tech support, Thankfully appliance Online took over, arranged for an engineer to visit, and swap the fridge freezer. without their help we would still be struggling with Hotpoint who are to be avoided like the plague. (read more)
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★★☆☆☆
“Delivery problems”
Written on: 29/04/2013 by Xxess (1 review written)
Order processed quickly, gave delivery date,Wednesday, E-mailed and telephoned to explain this day unsuitable. AM Wednesday just as I was leaving house delivery driver phoned to say he was on his way, told him not to attempt delivery. Took another 2 weeks to get the delivery made,left hand definately did not know where right was, (or if it existed at all.) Promises made and not kept,constant phone and e mails before eventual delivery. To add insult to injury, had to requests to fill in a... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to Xxess's Review
Written on: 02/05/2013
Good morning Xxess
Thanks for your review.
I'm sorry to learn of the issues you've experienced, I understand the disappointment this may have caused.
If you could send me your order number to reviews@appliancesonline.co.uk and I can look into this further as this is not our normal level of service.
Many Thanks
Jacqui - Appliances Online
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Xxess's reply to Appliancesonline1's Comment
Written on: 03/05/2013
Order no 200006273 19th February 2013.
susequent e mails 6 March 8th March 11 March delivery around 15th March.
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Appliancesonline1's reply to Xxess's Comment
Written on: 03/05/2013
Hi Xxess
Thanks for your reply.
I'm sorry to advise to say the number that you have provided is not an order number. Our order numbers begin "AOL" and are then followed by seven numbers.
If you can't find this then feel free to send some details, such as telephone number or postcode, to reviews@appliancesonline.co.uk and I should be able to find your order manually. I apologise for any inconvenience that this has caused.
Many Thanks
Stewart Morrison - Appliances Online
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Xxess's reply to Appliancesonline1's Comment
Written on: 03/05/2013
My humble apologies, I made a pleasrell me how I can withdraw my comments
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Xxess's reply to Appliancesonline1's Comment
Written on: 04/05/2013
How do I withdraw my assessment, can't find a link on Review Center to do this.
If unable, will post a "good"review referring to my mistaken one.
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Appliancesonline1's reply to Xxess's Comment
Written on: 07/05/2013
Dear Xxess
Thank you for your response.
I am sorry to advise but you will need to email review centre directly to ask them to take the post down. I am glad we got to the bottom of your enquiry. I hope your retailer can resolve the issues you're having.
Shelby - Appliances Online
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Appliancesonline1's reply to Xxess's Comment
Written on: 07/05/2013
Dear Sir/Madam
Thank you for your reply.
You are unable to delete a post, unless you contact review centre. You may just have to post another review.
I hope this information helps you.
We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to customerservices@appliancesonline.co.uk. We look forward to hearing from you again soon.
Many Thanks
Camille Grimes
Customer Advisor
Appliances Online
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★★★★★
“old candy fridge freezer”
Written on: 28/04/2013 by sandiward
i have owned a candy fridge freezer for 12 years the reason for a change it seems to run for a long time (read more)
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Showing 31 - 40 of 2712 Reviews
★★★★★
“Outstanding communication!”
Written on: 27/04/2013 by DanCapatina (2 reviews written)
I have bought a Beko electric (ceramic) hob from Appliances Online. This hob is excellent value; it looks good and works really well. The cooking temperatures are consistent and easily adjusted. So easy to clean too! They have provided a superb communication, starting with right after placing the order and until the actual delivery. It helped a lot, considering that I am in the office all day long and it is difficult to be at home for getting the delivery, unless you know exactly when it is... (read more)
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★★★★★
“Great service”
Written on: 27/04/2013
Excellent website which helped me make my selection. The ordering process was straight forward and was followed up by a personal call checking to make sure the details were correct. Up to date information was received regularly prior to delivery. My selected delivery time was honoured and delivery prompt and efficient. The appliances arrived in perfect condition and were exactly what I had ordered. Instructions for installation were clear and easy to follow. I am delighted! (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 27/04/2013
Dear Sir/Madam
Thank you for your review.
It is very pleasing to see another happy customer, as a happy customer is at the heart of what we provide.
We like to make the whole process as stress free as possible for you, so it is great to know that are delighted with our service.
If we can be of any further assistance please contact us on 0844 3249222, or by replying to customerservices@appliancesonline.co.uk. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards
Camille Grimes
Customer Advisor
Appliances Online
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★★★★★
“Bosch dishwasher avantix”
Written on: 27/04/2013
Excellent dishwasher very quiet as well. Appliances online were very efficient and kept me informed all the way regarding exact delivery time (read more)
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★★★★★
“Excellent Service”
Written on: 26/04/2013 by Beadycat
I just want to say what excellent service from placing my order to delivery! Ordered a Beko fridge freezer on Tuesday 23 which was delivered FREE on Thursday (local store wanted £25). Chose the option to dispose of my old fridge freezer. Quite outstanding! Everything was done when they said it would and people I spoke to on the phone were courteous and helpful. The delivery men unpacked the new fridge freezer and put the new one in place, removed all packaging and took that away as... (read more)
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★★★★★
“excellent service”
Written on: 26/04/2013 by sandie12345
From start to finish I had excellent service I will defiantly use again and have recommended (read more)
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★☆☆☆☆
“sent faulty washing machine and not issuing refund”
Written on: 25/04/2013
I ordered a washing machine from appliance online and the machine did just two washes and packed up. I got it checked out by a repairman who said the belt had broken and it was most likely this has been refurbished and is not brand new like they state. I have told them to come and take the washing machine and issue me with a refund but they keep saying they will send their own engineer and he will write a report and then they will decide what to do next, in the meantime i am without a... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 26/04/2013
Dear Sir/Madam
Thank you for your review.
I am sorry to learn of the issues you've experienced with your washing machine, I understand the disappointment and frustration this has caused especially as the appliance has only been used twice.
All of our appliances are brand new and come in the packaging supplied by the manufacturer.
If you could send me your order numer to reviews@appliancesonline.co.uk and I'll look into this further for you.
I would like to apologise for the inconvenience this is causing you.
Kind Regards
Jacqui - Appliances Online
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★☆☆☆☆
“Fitted by monkeys - my paid for extra”
Written on: 25/04/2013
I ordered a top of the line Washer Dryer from appliance online, and paid the extras for taking away my old machine, plus fitting the new one, both options are not cheap. Had my delivery on schedule. Two guys did the loading, one guy stayed to fit the new machine, though he was too quick about it and left without barely speaking to me and saying nothing about my new product or it's fitting. Besides the lack of customer service skills, here is the physical complaints; 1. Did not enter... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 25/04/2013
Dear Sir/Madam
Thank you for your review.
I am sorry to hear about the issues regarding the fitting of your washer dryer and I can fully understand your frustration.
This is not our usual high level of service and something I would like to look into for you. If you could email me with your order number or post code, I will look into this as a matter of urgency.
reviews@appliancesonline.co.uk
Please accept my apologies for the inconvenience caused.
Kind regards
Michael - Appliances Online
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★★★★★
“Great service from order to delivery”
Written on: 24/04/2013
Recently ordered my second appliance from Appliances Online. Both times have been very good. The guy who took my order was polite and efficient, answered all my questions and arranged the two day free delivery. My confirmation of order and payment arrived by email before we had finished our conversation. Delivery was excellent too. I was kept fully informed by text message of the date and time my appliance would arrive and it arrived as they said it would. I would use Appliances Online... (read more)
Visit appliancesonline.co.ukAppliancesonline1's Comment
Written on: 27/04/2013
Dear Customer
Thank you for your comments.
I am pleased to learn about your experience with us. A friendly, effective service is at the heart of what we provide, so it's wonderful you have received this. Here at Appliances Online we pride ourselves on providing a fantastic service for our customers, and receiving comments like yours shows we are achieving our goal.
If you wish to provide your order details I can make sure that our Quality Team receives them so they can pass on your comments to our delivery team and all of the staff involved in your order. This means that not only will the drivers be thanked for their good service, but the people behind the scenes in the warehouse and our call centre will receive the recognition their hard work deserves.
Please send any information or further comments to reviews@appliancesonline.co.uk
Kind Regards
Stewart Morrison
Customer Advisor
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★★★★☆
“Helpful and Available”
Written on: 24/04/2013 by singstar
Had a problem with another leading supplier that let us down . Appliances Online came recommended and got us out of bother with our New LG Washing Machine . Great service and we would have definitely used the Eco Delivery slot if we had not been let down by the other Supplier . Mr & Mrs Gilbert Birmingham (read more)
Visit appliancesonline.co.ukAppliancesonline1's Response to singstar's Review
Written on: 25/04/2013
Dear Customer
Thank you for your review. I am pleased to learn about your experience with us. A friendly service is at the heart of what we provide, so it's wonderful you have received this.
We pride ourselves on providing a fantastic service for our customers, and receiving a review like yours shows we are achieving our goal.
If you could let me know how we could get 5 stars, then please email me on reviews@appliancesonline.co.uk
Kind Regards
Adam Nawaz Appliances Online
Reply to this comment
★★★★★
“Online ordering procedure”
Written on: 24/04/2013
Ordering online very easy and surprising immediate response by email and telephone very efficient and friendly service by Brian from company. Full marks so far. Delivery to be in 3 days. (read more)
Visit appliancesonline.co.uk
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Top 5 Online Domestic Appliance Shops
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Top 5 Online Domestic Appliance Shops
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
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Appliancesonline1's Response to helen.f's Review
Written on: 16/05/2013
Hi,
Thanks for your review.
I'm sorry you had a problem checking out and were forced to ring in, I'm not aware of any checking out issues, although this can happen when more information is required or the delivery postcode needs confirming. If you can email your order number, I'll look into this for you and give you a call.
I can assure you it's not a ploy to sell you a policy, although we do offer our customers the opportunity to take advantage of our Worry Free Plan which is a more comprehensive alternative to a standard warranty. That said, I'm pleased to learn that your overall buying experience was great, this is what we aim to deliver!
Tim - AOL