ao.com Reviews

★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“They do not pay the £20 disco”

Written on: 09/07/2014 by patrickconlan (1 review written)

They continually promise to pay you but do not - three months now… Read Full Review

By Ao.com

Written on: 09/07/2014

Hi

Thanks for your comments.

I'm sorry if you are still awaiting your cashback. I have located your order and I can see that you have emailed us regarding this matter. We advised that your account details were incorrect on the claim form and we asked you to resubmit them. Once this has been done we can then transfer your money to you.

If you require any further assistance, please don't hesitate to contact me via our website.

Michael - ao.com

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★★★★★

“Brilliant service, fast delivery,”

Written on: 08/07/2014 by Chocs09 (1 review written)

Fast, efficient service, good price, really good overall. purchased washing machine, compared prices online, AO were cheapest and could deliver quickly, I will use them again… Read Full Review

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★★★★★

“AO rocks!”

Written on: 06/07/2014

Can't believe how easy it is to choose and buy with AO. By the time I have left the site the email confirmation is already there. Add that to the fact that I know my products will arrive when they say and that they will be fantastic value! If it's not A.O. Then for me it's N.O… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 06/07/2014 by Zaniyahn1958 (1 review written)

Take money, cancel orders. Essentially push up google search and shopping ranking but have no intention of supplying goods. Cited "I failed security checks" to avoid sale. I'm a 42 yr old company director and I paid in full by American Express - where's the security issue?! You won't tell me why which really smells very fishy!!… Read Full Review

By Ao.com

Written on: 06/07/2014

Hi

I'm sorry that your order was cancelled. Every order placed with us undergoes internal security checks to protect both you as a customer and us as a retailer.

Unfortunately I am unable to discuss the reasons why the order was cancelled as this forms the basis of our own security measures and we cannot share these details with anyone outside our company.

As your order did not pass these checks, the order was cancelled and you were given a full refund. I'm sorry that we were unable to process your order but I would like to thank you for taking an interest in our company.

If you'd like to contact us in the meantime, please view the methods available to you on our website.

Michael - Customer Advisor
ao.com

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★★★★★

“Wouldn't use anyone else now”

Written on: 06/07/2014 by 8Moore (1 review written)

What can I say from the start to finish this was the best service I have ever had when buying an appliance. You have to try them.the customer service staff were so helpful, delivery was really rapid, one day !!!! And the delivery times were great and delivery guys were really nice and had everything fitted and removed the old appliance and rubbish in 20 mins. To be honest I was a little shocked at such wonderful service having spent years with shoddy service from other well known players… Read Full Review

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★☆☆☆☆

“rude,poor & unacceptable after sales be warned ”

Written on: 05/07/2014 by stevenorthend (1 review written)

i have a faulty fridge and freezer, AO sent an engineer as it was after the 29 days before i contacted them. the engineer could not fix them the freezer defrosted AO tell me they will not cover the cost nor will they cover the cost if it happens again. i must have another engineer call meanwhile if the frost free freezer defrosts then refreezes i could inadvertently poison my children. the call center phoned me today saying another engineer should attend and refused to accept my comment that… Read Full Review

By Ao.com

Written on: 06/07/2014

Hi,

I'm really sorry to hear that you are experiencing problems with your new fridge freezer and I can certainly understand your disappointment. However I can assure you that your consumer rights are not affected and we will always adhere to these at all times.

The engineer would have been sent by the manufacturer as you are covered under the manufacturer warranty. Unfortunately you have not stated why the engineer could not fix the appliance and without an order number, I am unable to look into this matter further for you. If you could provide me with your order number, I would be more than happy to investigate this further.

We're open between 8am and 10pm daily to help you. We look forward to hearing from you again soon.

Many Thanks

Michael - Customer Advisor
ao.com

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★★★★★

“Excellent website”

Written on: 05/07/2014 by 426Norris (1 review written)

Excellent website with competitive prices and a really easy to use layout and search function. Very impressed that I ordered my items at 6pm tonight and had the option of free delivery tomorrow! Opted for Saturday delivery (also free!), two days from now. Very fast compared to other stockists… Read Full Review

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★☆☆☆☆

“not for N.Ireland”

Written on: 03/07/2014 by Ashleei83 (1 review written)

do not buy from this company if you live in Northern Ireland. delivery service is £15 and doesnt allow weekend or specific time slots. unhelpful staff and very poor customer service… Read Full Review

By Ao.com

Written on: 03/07/2014

Hi

Thanks for your review.

I'm sorry to learn that you're not impressed with our delivery service in Northern Ireland. We aim to provide the very best experience possible in every facet of our operation so we take such comments very seriously indeed.

Our delivery operation works differently for customers in Northern Ireland given the logistical requirements involved. As such, we use a local company, Bondelivery, to complete deliveries in N. Ireland as they are the most flexible, professional and customer service-orientated courier in the region. However, I'm sorry that the proposition didn't suit your needs on this occasion; I'll be sure to pass this on so that your comments can be included in our next operational review.

If you'd like to contact us in the meantime, please view the methods available to you on our website.

Many Thanks

Stewart Morrison
ao.com

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★★★★★

“Better than expected”

Written on: 29/06/2014 by HappyofMaidenhead (1 review written)

Not having used Appliances Online before, I was a bit dubious about purchasing something that I could not see. Having looked at the website, and watched the videos of the washing machines that took my interest, I made my choice. I ordered on Friday evening at 8:30pm, and was surprised to be offered a delivery on Saturday or Sunday. I took a Saturday delivery, and paid the extra to have my old machine taken out, disposed of, and the new machine installed. Text received Saturday morning to advise… Read Full Review

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★★★★★

“shopping experience”

Written on: 27/06/2014 by Lukasa237 (1 review written)

great online shopping experience, straightforward, loved the online demo, really helped when making the decision as to which one to buy and to have the features pointed out. … Read Full Review

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★★★★★

“Fantastic service from ordering to delivery!”

Written on: 26/06/2014 by MrsDuke (1 review written)

My washer broke. Ordered a replacement online. Free next day delivery. Follow up phone call to check everything was as I expected. Friendly customer service team and knowledgeable. Obviously tried to sell me lifetime insurance for a fixed monthly fee that gave all inclusive labour, repairs and replacement if unrepairable. My item had 5 year extended warranty so didn't feel the need. Otherwise I would have maybe considered taking it out. He wasn't pushy either which made a refreshing change… Read Full Review

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★★★★★

“AO.Com best place to buy electrical items”

Written on: 25/06/2014 by Jabba90 (2 reviews written)

If you have an idea of what you want, have checked it out in your local shop and wondering how you can get that item, for a better price AND delivered when you want it, then look no further, AO.Com is the place to shop. They are true to their adverts for sure, whether you need the item on the next day or book a day in the calendar, with "green days" indicating they will be delivering in your area on that particular day all for free. You can even have your item delivered the very same day for a… Read Full Review

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★★★★★

“i DO NOT LIKE TO DISCLOSE MY DETAILS ON LINE”

Written on: 25/06/2014 by Dwyerws1948 (1 review written)

i AM HAPPY WITH MY PURCHASE BUT DO NOT WISH TO COMMENT FURTHER… Read Full Review

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★★★★★

“simple ordering process”

Written on: 25/06/2014 by Ballard246 (1 review written)

AO.com provided excellent discription of the item I wished to purchase. Ordering was relatively easy process. It was important for me to be able to choose the delivery date (as quick as next day if needed) this was one of the main reasons I chose AO.com as other suppliers could not deliver my item until a much later date. I'll be telling all my friends about my positive experience Thank you Angela… Read Full Review

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★★★★☆

“Great product but could be Awesome... ”

Written on: 22/06/2014 by jeffjo36 (1 review written)

I orderd the Fridgemaster MCF98 Freestanding Chest Freezer - White on the sat night at 7pm and got free next day delivery on a Sunday wow . only thing to let the company down was grumpy delivery guy. The website was easy to use and great value for money. Am well impressed with the quality and how much space inside a full 98 litres. It's very quite I can't hear it at all. From now on am using Ao.com all the time I can live with grumpy delivery guys lol well done Ao I be back… Read Full Review

By Ao.com

Written on: 22/06/2014

Hi jeffjo36

Thanks for your review.

Good to hear that you were happy with our service and your new chest freezer. It certainly sounds like it has plenty of room to stock up for the summer BBQ's.

I'm sorry if the delivery guy was a bit grumpy. Although I must admit It's quite unusual to hear. We do expect all our drivers to be friendly and courteous at all times and deliver our appliances with a smile. Although I must admit, we've all had 'one of those days'!

We're open between 8am and 10pm daily to help you and can be called on 0344 324 9222 or through an email to reviews@ao.com. We look forward to hearing from you again soon.

Many Thanks

Michael - Customer Advisor
ao.com

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★★★★★

“Amazing service!!! ”

Written on: 20/06/2014 by Jessicafinley (1 review written)

After ordering at 7.30 on a Wednesday night my washing machine was at the door by 2.30 the next day! I received a txt from ao with an approximate delivery time meaning I didn't have to wait around all door and then a call from the delivery driver mid morning to give me a more accurate time! My washing machine was £49 cheap than anywhere else on the Internet! Thanks ao!!!… Read Full Review

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★★★★★

“Listened to the customer!”

Written on: 19/06/2014

Firstly I must say I was massively impressed with the speed of delivery. I ordered a tumble dryer after 4.30pm, selected free delivery for the next day (which I was surprised to see offered so late in the day) and was given a 12 hour delivery slot (I could have paid for a more accurate time slot, but for free I was happy with this). Well... I accepted delivery the very next morning before 8am (after receiving a telephone call 15 minutes before from the delivery driver)… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 17/06/2014 by taMeredith428 (1 review written)

I should be leaving an outstanding review......i really wanted to.....but then i just got a phone call from ao.com. Lovely gentleman on the other end asking how the driver was and thanking me for my purchase. He discussed my old appliance that had broken down and went on to guarantee that this new one would be fine and i just needed to call them with any issues i had and they would come out and fix it and replace if they were unable to fix. Wow! What a service.......and then he hit me with the… Read Full Review

By Ao.com

Written on: 17/06/2014

Hi

Thanks for your review.

I'm glad to hear that the overall experience with your order was positive and that you'll use us again.

The call you received by the lovely gentleman (I'll have a pat on the back sent his way) is something we have in place sometimes before your order is delivered and sometimes after delivery. We like to know that our deliveries go well and take on any feedback so that we can improve our service in the future.

On these calls if your appliance is eligible you will be offered a Protection Plan, this is completely optional and a fantastic service. I'm sorry to hear you declined it we realise this service isn't for everyone. I'll certainly feedback your comments as this has affected your overall star rating. I hope the appliance fits in nice and that you have it up and running okay.

If there is anything else I can help you with please don't hesitate to contact me.

We're open between 8am and 10pm daily to help you. We look forward to hearing from you again soon.

Many Thanks

Martin Longworth
Customer Advisor
ao.com

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Ao.com's Comment

Written on: 17/06/2014

Hi

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

We like to make buying an appliance a breeze by offering flexible delivery, competitive prices and excellent customer service. We feel this is a winning combination for our customer and one that ensures an enjoyable journey. Gone are the days of having to wait in all day for your delivery. We like to keep you in the loop as best we can by offering you an estimated time slot, this way you can plan your day around the delivery.

However, I’m sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to customers. The Plan offers additional peace of mind when buying an appliance. We understand that this isn't for everyone and of course the decision to opt in is completely up to you.

I would be more than happy to pass on your thanks to the Driver Team who delivered your appliance. In order to do this I will require the order number, can you please reply via the contact methods below so I can thank the Team for you.

If I can be of any further assistance we're open between 8am and 10pm daily to help you. We look forward to hearing from you again soon.

Many Thanks

Rob McCullough
Customer Advisor
ao.com


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★☆☆☆☆

“Returns policy is a joke”

Written on: 15/06/2014 by Jursey81 (1 review written)

Do not use AO if you are in any doubt about your product. I ordered an LG tv and as soon as I got on I wasn't happy with picture quality, so phoned up ao who were helpful but said that as I had used my product a return was not an option. This is not a no fuss, no quibble returns policy at all. You are better off using someone like Argos or John Lewis who I know will accept a return no questions asked. I will not be making the mistake of using ao again… Read Full Review

By Ao.com

Written on: 16/06/2014

Hi

Thanks for your comments.

I'm sorry to hear that you were unhappy with the television your purchased from us. We do have a no fuss returns policy and I would be happy to look into this matter further for you. Unfortunately I don't have your order number, but if you could provide this for me, I'll into this matter.

We're open between 8am and 10pm daily to help you. We look forward to hearing from you again soon.

Many Thanks

Michael - Customer Advisor
ao.com

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★★★★★

“Buying a fridge from AO.com”

Written on: 15/06/2014 by Nathalie1949 (1 review written)

Easy to use website, just a few simple steps and very accommodating delivery service… Read Full Review

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