ao.com Reviews

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“hope nothing goes wrong or its just wait”

Written on: 03/09/2015 by michaelper (1 review written)

Beko ASD241B fridge freezer bought 21/6/2015 order no AOL5490374. Arrived on time not boxed sealed with tape which has left a mark but I thought never mind it looks goods so I was pleased. However 2nd September I phoned for a repair. The f/f has stopped working even lights nothing at all. I was told I'll have to wait until 10th September and wait in from 8 a.m. until 5 p.m..I asked about all my food as it will spoil and its a big American style f/f full. No joy just nothing they can do. This is… Read Full Review

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★★★★★

“great”

Written on: 03/09/2015 by AliyaFloyd303 (1 review written)

easy site to use with no fuss,would reccomend to family and friends… Read Full Review

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★★★★☆

“Easy purchase, but cannot enter discount code”

Written on: 02/09/2015 by ValentinaJenkins (1 review written)

Join ao.com and got a discount code, but unfortunately could not find where I could enter in the basket... Would be good if it is made more clear or someone tell me how. Thank you… Read Full Review

By Ao.com

Written on: 02/09/2015

Hi

Thanks for your comments.

Discount codes are entered when you click on your basket. Once the code has been entered, it will deduct the discount from the total.

However, if you can email us the discount code and your order details, I'll get this amount refunded back to you.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Crew Number sp 50”

Written on: 01/09/2015 by MuhammadMcGraw (1 review written)

very efficient bought it late afternoon and was delivered and fitted by 9 .30 am next morning . the delivery men were excellent and helpful . I have uses a o before and find them excellent both times… Read Full Review

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★★★★★

“Service and price”

Written on: 01/09/2015 by Kevinsrecords (1 review written)

Very impressed with the service received from this company. Price was very competitive and they kept us informed from start to finished.. As a manager of a business myself I know how important customer service is and AO.com have certainly learned how to do this. Well done will definitely use again and recommend. Well done. 5 stars deserved… Read Full Review

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★★★★★

“Very good”

Written on: 01/09/2015 by 379Grant (1 review written)

It is an easy site to operate even for an old duffer like myself… Read Full Review

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★★★★★

“Fantastic online products ”

Written on: 01/09/2015 by Naseem1234 (1 review written)

I ordered from here 3 times before for James Chiltern Estate Agents and this site was easy to use with an excellent service all round from the payment, delivery dates and connection of the appliances. I Just ordered myself a condenser dryer with lots of products to choose from and the price compared well to other suppliers. The collection of the old appliance and the fitting service is what I really liked most with the delivery within 2 days FREE! it is one of the best online shops around… Read Full Review

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★☆☆☆☆

“DO NOT DO BUSINESS WITH THIS COMPANY”

Written on: 31/08/2015 by Kincaid231 (1 review written)

Fridge freezer was not delivered. Had to wait over a day after the booked delivery date to get the delivery. All our food perished! When I spoke to the driver, he was rude. Customer Services were useless and would do nothing for us. Even when after being on hold for about an hour I got to speak to the "Senior" customer services leader, he did not give me an amicable solution, only to reschedule the delivery for the next day and offered me an insulting "good-will" gesture which only covers the… Read Full Review

By Ao.com

Written on: 01/09/2015

Hi

I'm very sorry to read of the experience you had with us, this really isn't how things go at all and we're gutted to have let you down :(

I hope everything went to plan with the second delivery and that you're pleased with your appliance.

I would be more than happy to look into this further for you. Just reply to this review with your order number or send us an email with your comments and serial number so I can look into this for you.

Many thanks

Rob - ao

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★★★★★

“Delivery crew number SP50”

Written on: 30/08/2015

Crew number SP50 sr83eh Excellent service both members of the delivery team polite and efficient Thanks… Read Full Review

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★★★★★

“AO Online Service”

Written on: 29/08/2015 by 188Cormier (1 review written)

What a fantastic ordering service online - a world away from the totally incompetent Currys! AO asked ALL relevant questions to ensure the product I ordered can actually be delivered and installed into my home- BEFORE it was sent out! Wonderful! I wasted 6 weeks with Currys! I could have had my delivery within 3 days free with AO! Am delighted so far.. seem very switched on!… Read Full Review

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★★★★★

“Delivery ”

Written on: 27/08/2015 by Delightfuldee (1 review written)

I have just had my washing machine delivered by two guys. I was informed by text of the delivery slot early on the morning which enabled me to plan my day. This was followed by a telephone call 10 minutes prior to delivery, which was very helpful. I was given the name of the delivery company & one of the personnel which was important. They arrived on schedule, again which was important. Both were very polite, they handled my appliance with care & were happy to oblige with my request for where I… Read Full Review

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★★★★★

“Straightforward”

Written on: 27/08/2015 by 48Wade (1 review written)

The ao.com website is impressive, fast and reliable. Important considerations all built in, enabling a confident purchase. Excellent value for money and a range of delivery options (and finance if you want to avail of it). Not all websites are as well designed. ao.com made an important purchase relatively simple… Read Full Review

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★★★☆☆

“Repairs ”

Written on: 27/08/2015 by 34Roth (1 review written)

I bought an Indesit fridge freezer 18 months ago. Afyer 6 months the fridge part did not work so I asked for a replacement. Spent good money and did not want a faulty item. Ao flatly refused. I spoke to a manager but had no joy. They instead sent someone down to repair it. After the year when my guarantee was out. The problem with the fridges happened agsin They told me it's out of warrant and I would have to pay for the repair . This happened agsin just recently. I haven't had it fixed yet… Read Full Review

By Ao.com

Written on: 28/08/2015

Hi

Thanks for your comments.

I'm sorry to hear that your fridge freezer is faulty and I can understand your disappointment.

All appliances come with a manufacturer warranty and if an appliance suffers a fault within this time, it will be repaired under this warranty.

However, if an appliance suffers a fault outside of the manufacturer warranty, we'll never leave you without a working appliance and we can offer our Repair & Protect plan to get you up and running again.

If you can contact us with your order details, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★★★★★

“fantastic service.”

Written on: 26/08/2015 by debouschka (1 review written)

This company has a 5 star service, from friendly staff, great delivery drivers,and great prices.one happy customer thank you dmason… Read Full Review

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★★★★★

“Simplicity”

Written on: 26/08/2015 by AbramO'Brien (1 review written)

Great site. Easy to use. I will certainly recommend you to friends and family. Your prices are very competitive… Read Full Review

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★★★★☆

“They're a good company, but pushy cold calls!!”

Written on: 25/08/2015 by barryhinchey (1 review written)

I would have awarded ao.com 5 stars, however the curtasy call from ao.com following the purchase was not so pleasing. They push to sell you an additional warranty on the premise that the brand new item would break within the first few years of receiving it. Firstly why are they selling products that they feel won't last? And secondly why have they ruined a perfectly good service with pushy salesmen and women basically cold calling you trying to sell you something that you simply don't need? For… Read Full Review

By Ao.com

Written on: 26/08/2015

Hey, thanks for getting in touch with us. We really appreciate you choosing us again. I really hope you're pleased with your new washing machine, I bet it looks great in your home. I'm sorry to read that you're unhappy with the call you received about our Protection Plan. The Plan offers our customers additional peace of mind when buying an appliance and that you'll be covered for more than what a manufacturer warranty covers you for. The decision to opt in is completely up to you. I'll pass your comments on to our Quality Team for them to look into. I really hope this experience doesn't hinder your decision to use us again. Take care and enjoy your new appliance. Rob - ao.com

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★★★★★

“Cannot fault at all. Ordered a new tumble dryer 6pm on...”

Written on: 25/08/2015 by Kirklanduf189 (1 review written)

Cannot fault at all. Ordered a new tumble dryer 6pm on a Saturday evening, it was delivered at 8.20am Sunday morning. Very happy with service… Read Full Review

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★★★★☆

“easy to use site”

Written on: 24/08/2015 by 128Huber (1 review written)

easy to use site to order and pay but when trying to say about ease of access there or not enough characters to explain how to get to my property as any sat nav sends you to the wrong place… Read Full Review

By Ao.com

Written on: 25/08/2015

Hi

Thanks for your comments.

If a customer advises us of a potential problem regarding their delivery, we usually contact them to gain further information. Hopefully we did this on your delivery and I hope you're pleased with your appliance.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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★☆☆☆☆

“Dreadful fitting experience”

Written on: 24/08/2015 by Myah66 (1 review written)

AO.Com was recommended by my son. We ordered a Bosch Dishwasher for my 88 year old mother and paid for dismantle, recycle and fit. Telephone calls re: delivery fantastic. Phone call follow up to sell extended warranty, bit pushy but caller accepted it was not wanted. On delivery day received phone calls and text to confirm delivery between 10:00 and 14:00 hrs. They arrived at approx. 13.30 hours. The delivery drivers mate walked in, slammed his pipe spanner onto my mother's granite work… Read Full Review

By Ao.com

Written on: 25/08/2015

Hi

I'm really sorry to read your comments regarding the installation of your mother's washing machine and to be honest, I'm quite shocked! This is certainly not our usual high level of service.

We expect our staff to be helpful and courteous at all times and clearly the attitude of the crew was unacceptable. We expect a very high level of service and aim to be the bench mark to which all other retailers aim for. We're constantly working hard to make sure our customers agree that their experience with us is how buying an appliance should be. I am sorry this has not been your experience on this occasion.

Unfortunately you have not provided any order details, so I am unable to investigate this matter further. Please can you contact me via our web site and provide me with your order number so I can look into this further.

Many Thanks

Michael - Customer Advisor

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★★★★★

“Cancel order”

Written on: 24/08/2015 by Christinel334 (1 review written)

had to cancel order refunded in minutes and the operator was so helpful after oven wouldn't fit as told just to order as soon as I had my alterations on my kitchen… Read Full Review

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