Web Hosting UK - www.webhosting.uk.com Reviews

★★★★★
4.6 / 5
89.5% of users recommend this
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★☆☆☆☆

“They can ruin your business”

Written on: 13/07/2014 by FranklinKilgore (1 review written)

A complete waste of money and time. My business is related to gambling and sports betting and their server was up and down for all the duration of the World Cup 2014. The longest server outage was 36+ hours on June 15th and 16th. My server (VPS xLITE ENTERPRISE plan £38 per month) was down also on July 13, the World Cup final day, the most important day of every 4 years. Their customer support was totally unable to give explanations about all these problems. Webhosting UK's uptime… Read Full Review

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★☆☆☆☆

“Multiple issues. Loss of email constantly”

Written on: 11/07/2014 by Carter395 (1 review written)

I had used this hosting for a few years, seemed ok. The odd bit of downtime. Nothing major, but then they upgraded stuff. Endless problems. I renewed stupidly and within 1 month lost email constantly. Support would take ages to fix it, then 1 week later, same issue. Support took ages to fix again as they had no notes on previous fix and they wouldn't listen to what I was saying. I moved my hosting and within 1 month got an email asking if my service could be improved. A nice reminder that I… Read Full Review

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★☆☆☆☆

“Used to be good, but not anymore”

Written on: 23/04/2014 by splyd36 (1 review written)

They are a law unto themselves. They pretty much do what they want when they want. When they want to upgrade a server, and they tell you a time it will be off line if they decide on the day to do it sooner or at different time, they will do it. And when you complain they will not apologise. When someone hacks your email password and sends email from your email address instead of disabling just that email account they will disable your entire hosting package with them so that your sites and your… Read Full Review

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★☆☆☆☆

“Lost backup, servers changes, WHUK root password revealed”

Written on: 03/09/2013 by Customer_Review (1 review written)

I have been using this company for a very long time and have threatened many times that I will leave them due to their constant poor management, however having a lot of clients websites hosted with them it does make this process not desirable to say the least. They make server changes far to often which are supposed to improve security, however have an adverse affect of completely disabling clients websites for which I need to spend ages "helping" their team resolve the issues. They deleted… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 11/07/2013

Shocking is all that I can say. Out of all the webhosts I have had dealings with, I have never come across support staff that do not listen to your problems at hand and when 'trying' to transfer two co.uk domains have the ones contents trashed. Servers in the USA, call centre in India and NO contact presence in the UK... Say's it all… Read Full Review

Nordi's Comment

Written on: 17/07/2013

You are right, they are the worst people i have ever seen in my life, guys have no sense at all, if you are serious about your business dont ever go to them

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★☆☆☆☆

“DISGUSTING COMPANY”

Written on: 09/05/2013 by danielpearn (1 review written)

DO NOT TRUST THIS COMPANY. THEY CHEATED ME OUT OF MY MONEY AND NEVER FULFILLED THEIR PROMISE. THIER CLAIMS ARE ALL LIES AND THERE COMPANY IS BASED IN DELHI. THEY HAVE ONLY A HANDFUL OF SERVER THAT NEVER WORK. BE WARNED… Read Full Review

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★☆☆☆☆

“3 days of downtime so far”

Written on: 27/02/2013 by porbt10 (1 review written)

Probably the least communicative, least sincere web host on the planet. We are now into day 3 of hosting downtime, causing havoc for the business. Absolute madness… Read Full Review

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★☆☆☆☆

“Waste Of Time & Money”

Written on: 15/11/2012 by jamesbrandwood (1 review written)

server is always down! apparently being DDOS attacked every single day. Absolutely sick to death of their hosting being down all the time, it is completely ridiculous. Had nothing but problems!! Problem never gets resolved - always takes hours to get any decent response. Would have more joy speaking to a brick wall!… Read Full Review

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★☆☆☆☆

“Please stay away”

Written on: 06/09/2012

This is the worst hosting provider i have ever been with. Shoddy service, website always down, their support staff are unqualified and rude. I asked for a database backup and my website went down for 3 days. Honestly its beyond belief. Im so frustrated i stayed with these clowns. BE WARNED… Read Full Review

Dewdan's Comment

Written on: 18/09/2012

Maybe you are just no qualified yourself to handle a hosting, a database backup is not that complicated. and being polite isn't that difficult either, I can tell I have had terrible hostings in the past 20 years and this one isn't one of them :-)

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★☆☆☆☆

“Stay away”

Written on: 23/08/2012 by vxtreme (1 review written)

This the worst host provider I have ever seen. Stay away. My site continuously kept loosing connection with mysql. 4-8 times a day and would not reconnect until I contacted support to have them restart the mysql service. I have an ecommerce account, so not one of their cheap packages. There is no telling how many times it went down that I didn't catch, or how long it was down until I did catch it down. 99% uptime is a joke with this company. This continued for over 4 weeks. it then took me 2… Read Full Review

Bigsmokie's Response to vxtreme's Review

Written on: 29/08/2012

I 've had first had experience with this "so-called" hosting company, and I can personally say it was a nightmare. I was down more than I was up, even after purchasing cloud hosting which technically assures you 100% uptime.

I've had to move hosts a number of times, but I used to hate the stress and worry so would put up with their rubbish for months, quietly telling myself these skirmishes would iron out and things would improve.

The number of times ive woken up to issues and then spent precious hours trying to get help is incredible. I moved from this company last year after I suspected sabotage, I then hosted with a company in the US, and all seemed fine until they started taking a mickey too.

I have several of the very best monitoring tools watching my sites uptime and performance, and if I go down for several hours and im told theres NOT a problem, then I dont argue anymore... I MOVE.

This happened the other week with the US company, so I moved to a hosting company here in the UK, had probs from the start, and now it seems their going into my email account and reading my mail - UNACCEPTABLE behaviour, so even though ive only been there a week i'm moving today, and they can keep my money if necessary. ALL I care about is having peace of mind, and I'll go to the ends of the earth to find it if i have too.

If a sites going down for maintenance and they tell me, NO WORRIES. But when these numpties have server problems and refuse to acknowledge to their customers theres a problem - LEAVE. Move your business to a company thats more deserving to have it.

I realize that basic cheap shared hosting has its flaws and you really cant expect top quality for such a low price, which is why I usually host cloud or vps. When Im paying top dollar/pound I EXPECT GOOD service.

Most companies are the same, they take your money and then its FU. Greedy, grubby dirty that will ALL get their cumuppance. lol

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★☆☆☆☆

“The worst webhosting!”

Written on: 07/08/2012

Webhosting clowns. Stay away from them. Really. Stay away from them!!! It would be very, very good for your health and of course for your bussiness too! (my review is based on 2 years VPS hosting with those clowns!!! 2 terrible years! almost lost all of my bussiness because of those i*d*i*o*t*s)… Read Full Review

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★☆☆☆☆

“Very difficult to cancel”

Written on: 31/07/2012

Im trying to cancel my VPS account which you have to register a ticket through their system. 15 Days later and into the next billing period I am still waiting for it to be cancelled… Read Full Review

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★☆☆☆☆

“Poor Poor Poor”

Written on: 14/07/2012

So many problems including site hacks & down time. They actually deleted my site by accident once! The worst thing is when you complain about a problem, they will slyly fix the issue and then say there is no problem. Amazingly when you check, the issue is fixed & they make out that you made up the problem in the first place! The latest issue is that their IP has been blocked by a spam house so i cant send emails. Yet it was not until i complained that they realized their is an issue! … Read Full Review

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★☆☆☆☆

“Useless Hosting”

Written on: 12/07/2012

I have been constantly battling with them now for over 5 months, their servers are rubbish and we are constantly losing emails, we are constantly not able to send and receive emails virtually every evening, their tech support at live chat is hopeless. We are constantly receiving send receive errors, we suffer this on different clients in different locations on different internet providers and they try to tell me it is all because my ip address is locked out of their firewall, AVOID LIKE THE… Read Full Review

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★☆☆☆☆

“Dr Jekyll and Mr Hyde”

Written on: 29/06/2012

As prospect you'll get fast and friendly support. Quite impressive and attractive. When you have committed and paid for your service (always in advance) you're greeted with "Mr Hyde". We have experienced many critical errors. Every time support act like nothing is wrong. When things are up and running again they still act like the problem never occurred. When it comes to small issues support can be quite responsive, however when serious issues turns up, they fail big time. Even if we… Read Full Review

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★☆☆☆☆

“THE BAD HOSTING COMPANY FROM ALL INTERNET”

Written on: 31/05/2012

THE BAD HOSTING COMPANY FROM ALL INTERNET every day they have DC network problems we lost traffic and money because this SCAM COMPANY have bad servers do not work with this company - NEVER - you will lose money and your work… Read Full Review

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★☆☆☆☆

“Stay clear of this company”

Written on: 30/05/2012

This is really bad hosting company. Stay clear. You can even call them half the time for support because the number does not work. You are kept waiting on the chat channels for ages. It's very frustrating. If you value your website then stay away… Read Full Review

Guest's Comment

Written on: 31/05/2012

I am starting to regret ever hosting with tihs company, the only think keeping me going is the hassle of moving. but after another outage today (31 May 2012) I am at the end of the line, I dont think I can take anymore.

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★☆☆☆☆

“Value your business reputation? - THEN STAY WELL...”

Written on: 21/05/2012

I run two businesses, I made the decision at the beginning to host my sites externally so I could have I.T support and have the hassle of operating a webserver and email server taken away from me. I switched to webhostinguk two years ago because I wanted a UK based company. I used their Windows based hosting plan. In short… this company have done nothing but damage and harm my businesses reputation. Constant email problems, not being able to receive emails, not being able to send, emails… Read Full Review

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★☆☆☆☆

“Worst service in my 10 year career”

Written on: 03/05/2012

Been developing for over 10 years now and got to work with these guys through taking over work from another developer. Worst experience of my life. Been working 8 weeks now and had to call support at least once a week. Today has been the worst though. Been on there "live" chat now for 120 minutes. Been transferred 10 times now (current tally) and still not had chance to talk to anyone. Yes it is a shared server whilst we are developing, but the intention is to go dedicated once we go live. But… Read Full Review

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★☆☆☆☆

“Horrendous customer service”

Written on: 06/04/2012 by oneeyedpauly (2 reviews written)

You'd be hard pushed to find a more inept support team than Web Hosting UK. I've kept track of the last twenty tickets I've submitted to them and they not been able to resolve a single one, it's as if you're talking to an automated messaging service. The "technical" experts have little grasp of basic FTP and server side issues, the response times vary from a few hours to a few days and all support tickets end with "it's not our fault, it yours but please do contact us if you need more… Read Full Review

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