Have a picture of BOB's Discount Furnitures Sofa, Love Seat and Chair?, please send it to us.
| Value for Money | 1/10  |
|---|---|
| Overall rating | 0.5/10 |
Full review by
cscgator
on 25th Jun 2008
User Rating : 1
Respect :
0
Good Points: Great show room nice sales person
Bad Points: Customer care
General comments: Upon being delivered, we saw that it was not the same as in the showroom and that one of the reclining actuators was broken. I asked the drivers to wait while I called customer care so I could have it removed, they and customer care said that I should keep that one and it would be straightened out, that was Saturday.
On Sunday I drove out and talked to the store manager, told him to pick it up and give me back my money, he said that my account had been credited. On Monday at 9:00pm he called and left a message on my cell stating he had not heard from the manufacture yet and I find out they took the money from my account anyway. Tuesday I call again and told them, come get your broke furniture and refund my $1800, store manager and the customer care personal stated the earliest it can be picked up is Thursday and it will take over 72 hours to process the refund.
So as of Thursday, I get to be without furniture till they refund my money Saturday or Sunday. Of course they kept reminding me if I wanted something else from the show room I could keep the broken set till Bob's new stuff arrived.
cscgator's review and ratings | 220 words
Review by
nrdesing
on 6th Feb 2008
User Rating : 0
Respect :
0
At the sixth month after purchase, I saw the sofa and love seat go flat. All the cushions are pushed towards the corner. I reported it. First technician told me it needs more stuffing. Again i fixed a second appointment for the fixing. the technician came after 10 days and told me, all you have to do is, push the cushions back towards the center every time you see it is flat.
nrdesing's full review | 89 words
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