eFlorist www.eflorist.co.uk

eFlorist www.eflorist.co.uk
★★★★☆
3.7
68.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: eFlorist was previously known as Teleflorist. Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.
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Latest Reviews

“Delivered dead flowers ”

★☆☆☆☆

written by Geordierob36 on 08/03/2024

We have just received a delivery of flowers from eflorist. Delivered by amazon. We opend the box and nearly all but one flower was dead and all the petals are dropping off. I ordered two bunches. One was delivered today and the other should be delivered tomorrow. I am trying to cancel tomorrow's order. If they have the audacity to send dead flowers out today, I can't see tomorrow being any better. I have got to try and order some more flowers from a company that has standards and checks their items before sticking it in a box. Terrible

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“If I could give 0 stars I would! ”

★☆☆☆☆

written by Adelynz218 on 07/03/2024

Ordered a £40 bouquet for a friends birthday. I was absolutely mortified by the picture sent me on its arrival. I went to complain but the website recommend waiting 24-48 hours for the buds to open. So I waited There are no buds opening and unless flowers also multiply they will never in a million years look like the photo. This is a total marketing fake what this company is doing! I have tried to complain and asked a for a replacement but got nowhere. Please don’t use them, you’ll only be disappointed

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“Received in appalling condition ”

★☆☆☆☆

written by on 29/02/2024

I have just had a box containing a bouquet from you and have taken photos of the condition of some of the flowers. The other flowers are definitely not of the finest quality – I could purchase roses that are tighter buds from any local supermarket! To say we are disappointed is an understatement, not least because friends made the order in good faith that quality items would be despatched and received. I don’t intend to mention this to those who made the purchase as I wouldn’t want them to be disappointed on our behalf. Nothing to recommend the bouquet. Unable to make contact with the company; only useless automated system.

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“Dead, sparse bouquet....appalling”

★☆☆☆☆

written by 67Bowman on 27/02/2024

I placed an order for a bouquet of flowers to be sent to my mother for her birthday. It was my first time ordering through Flowers.ie, upon seeing their offering I was delighted to do so. I set about choosing and then ordering a beautiful bouquet to be delivered on the 15th February the day of my mother's birthday. The following week i spoke with my Mom and was so disappointed to learn that upon opening the bouquet in a box she discovered that several of the flowers were already dead and what she had been presented with was the most dreadfully sparse bouquet, mainly greenery rather than flowers. I was so embarrassed. The bouquet did not look like the picture you are shown to choose from. It was her 70th Birthday, a really special occasion and to hear her sadness was so disheartening. I felt and still feel so upset. I am not one to complain but hearing these words spoken by Mom I felt I had to get in touch with customer care. I did so and the reply I received was "We are sorry to hear that the item was not to your expectations. Unfortunately, as we need all complaints of this nature reported within 7 days of the receipt of the item, due to the perishable nature of flowers, we are unable to proceed with any action". I acknowledged the reply and asked that surely they would like to do right by their customer but sadly not. My advice steer clear, keep your money for a company that delivers and a top notch customer service which this company sorely lacks. Obviously do not bear much thought to their reputation and repeat business. Appalling and regrettable.

Was this review helpful? 1 0

“Extremely disappointed ”

★☆☆☆☆

written by G120 on 01/02/2024

Extremely disappointed and embarrassed. Ordered LARGE for mother's birthday and this is what was delivered compared to advertised picture. Balloon is another disgrace not filled with helium and just thrown into the bouquet. Was told to wait 48 hours to see what they are like. I want them the way they should be when they arrive not after the date. I order from florists online throughout the year and I said I would try somewhere different. Don't fix something thats not broke. I would not go near them again much better florists out there.

Was this review helpful? 1 0

“Never ever buy flowers from this company”

★☆☆☆☆

written by ndFraser484 on 23/10/2023

This has to be the worst company I have ever had the misfortune of dealing with. Their flowers and card were disgusting (I have had better flowers from a supermarket). When bringing this to their attention they refuse to accept I had received the flowers and refused to deal with me. Reason being the sender had put their name down as the recipient by mistake. Sent proof that I had received them but they refused to acknowledge this and sited data protection as the reason they wouldn't correspond with me. My advice NEVER EVER BUY FLOWERS FROM THIS COMPANY.

Was this review helpful? 1 0

“Passed the buck and refused to help”

★☆☆☆☆

written by barbarasd on 14/10/2023

I ordered flowers to be delivered to an address in the UK. When they didn't arrive, I queried them and they said I needed to contact the courier. They refused to take responsibility, blaming the courier, without even telling me who the courier was. The courier was Amazon, who simply accepted the flowers and initiated a return without a reason. I don't know who is ultimately to blame, but I would expect better service out of eflorist than this.

Was this review helpful? 2 0

“Flowers to review from eflorist”

★★☆☆☆

written by 1955Law on 19/09/2023

Bought a sympathy basket of flowers for a friend was a lot of money She sent me a photo of it and I was disgusted at the amount of flowers was in it I would never use them again AVOID AVOID AVOID

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“Never again! ”

★☆☆☆☆

written by Naseelahkhan on 28/07/2023

Not onyl have the flowers I have received for my friend of disgusting quality (they already look like they’re dying)… I am also missing the box of chocolates I specifically ordered with the flowers! Dont bother wasting your money!

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“Mothers Day flowers”

★☆☆☆☆

written by UnhappyHampshire on 18/03/2023

The flowers my mum received bore no resemblance to the flowers I ordered. Hard to believe they cost £50! Very unhappy will not use again, or refer to anyone.

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“Waste of money ”

★☆☆☆☆

written by Pat40jones on 08/09/2022

Flowers were in poor condition and looked nothing like their picture I wept when I saw them my son wasted his money it ruined my birthday

Was this review helpful? 1 0

“Non existent funeral flowers ”

★☆☆☆☆

written by sarahb211 on 21/06/2022

I rarely leave reviews but have had such an awful experience with eflorist that I felt I had to to avoid others feeling the way I feel. I ordered two lots of funeral flowers for my sister’s funeral but was not notified that they could not fulfil my order. I found out on the day when the flowers were absent from the hearse which of course was very upsetting. Customer service tell me they emailed me to tell me but there is no email in my inbox nor my junk or clutter. A telephone call should have been made anyway for such an important order. I will never use eflorist again for any flowers for any occasion and will tell everyone about my awful experience too.

Was this review helpful? 2 0

“Do not use”

★☆☆☆☆

written by JoeyD123 on 01/04/2022

Flowers were stuck on the delivery van for 4 extra days without water, by the time they had arrived they were already pretty much dead. Do not use these, you can go to the supermarket and a get a much nicer bunch of flowers for cheaper

Was this review helpful? 2 0

“DO NOT ORDER”

★☆☆☆☆

written by Lyrich474 on 21/03/2022

DISAPPOINTING! NO HELP! TERRIBLE HELP DESK!!! JUST AVOID!!!

Was this review helpful? 2 0

“AVOID AT ALL COSTS”

★☆☆☆☆

written by on 08/03/2022

Absolutely shocked with the quality of the flowers I had brought for valentines day for my girlfriend and the service I received after. We received them in a box and three out 3 out-of the 14 roses was dead on arrival and over the course of the week none of them actually opened properly. Took pictures over the course of the week to show this company and literally got back "we're sorry but nothing can be done and that they apologised for the quality of the flowers. No refund even though the pictures clearly show the poor quality of the flowers but because I didn't report in 7 days they said there was nothing they can do. Even though it says at least 7 days freshness of our flowers and had to monitor these flowers over 7 days. Absolute disgrace... I advise anyone going to purchase from this company, avoid at all costs.

Was this review helpful? 2 0

“Avoid! Waste of Money”

★☆☆☆☆

written by AnneBullock236 on 04/05/2021

Ordered flowers and was completely taken in by the pretty pictures. What they delivered was just awful. Nothing like what I expected. I did try making a call and got a runaround. I sent emails but they never answered any of them I am making a claim like this guy.

Was this review helpful? 1 0

“I ordered the 'Utter Disappointment and Sadness' bouquet”

★☆☆☆☆

written by amizon on 13/04/2021

Ordered flowers (Monday) for my mother's birthday (Wednesday). RESULTS: - Flowers delivered one day late (Thursday afternoon). - They arrived in a box. I expected a hand delivered bouquet. - Flowers were dry and wilting (no moisture/water device in the package). I emailed the company on the day of delivery...nothing. I shared my disappointment via their feedback form on the day of delivery....again nothing. £36.58 of utter disappointment and sadness for my mother.

Briancleland's Response to amizon's Review

Written on: 04/05/2021

Checkout efloristonline.co.uk

Reply to this comment
Was this review helpful? 2 0

“They are advertising free chocolates with flower...”

★☆☆☆☆

written by Staceyam on 12/04/2021

They are advertising free chocolates with flower purchases! They don't send them and when asked they say they don't gace too. If they are advertising free items and not sending then this is false misleading advertising and they need investigation by Trading standards!

Briancleland's Response to Staceyam's Review

Written on: 04/05/2021

Have a look at efloristonline.co.uk

Reply to this comment
Was this review helpful? 1 0

“Awful very disappointing!”

★☆☆☆☆

written by tcAdams302 on 15/03/2021

Awful experience very disappointed with EFLORIST. Please do not waste your money. Very poor bouquets terrible quality, you would be better going to a local petrol station and buying flowers for £5. I ordered a large bouquet of flowers which cost over £30 the delivery was terrible as they were just left on the street and the quality of flowers was very poor and mostly dead within a day, quite embarrassing as this was a gift. All contact with customer service has been pointless. Even tried to contact the CEO with no response.

Briancleland's Comment

Written on: 04/05/2021

Have a look at efloristonline.co.uk you Should get a refund

Reply to this comment
Was this review helpful? 1 0

“Terrible”

★☆☆☆☆

written by LucaRoberts on 13/03/2021

Terrible customer service. I ordered a specific colour scheme bouquet to receive a bunch of multi coloured flowers of no resemblance at all. The responce I got was that the florist followed the policy. This made no sense at all as they sent a generic bogstandard bunch that you see for 15quid in a supermarket. I will not be ordering from here again. I would not recommend these at all. I usually wouldnt bother with reviews but the responce from them just angered me that they simply didnt care.

Briancleland's Comment

Written on: 04/05/2021

Haave a look at efloristonline.co.uk you should get refund

Reply to this comment
Was this review helpful? 1 0

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Asked by raymondjohns on 17th February 2014 Report this content
I am still waiting for the delivery of my valentine flowers. I have sent them 3 emails and have had no reply, I have tried phoning and no reply. I am not happy with their service and am now in wonder to their service. Are they a real florist?

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Answers (8)
Report this content AdeleH84 Written on: 18/02/2014
They are a 3rd party company that deals with local florists. When an order is placed online via this company (and others including interflora) they take the order then they have to try and get a florist to take on the order - as you can imagine valentines day is a massive day for any florist. They will probably reply, eventually. But even Interflora received a lot of complaints about them not delivering flowers. I know it doesnt help now, but, for future, use a local florist direct X
Report this content lnnedane Written on: 18/02/2014
I used them to send flowers to my daughter, they were dead on arrival. It took me a long time to get hold of them but when I eventually did I was refunded after sending photos of the flowers. To this day (a year on) they never replied to my emails.....I would never use them again. I hope you get your flowers. X
Report this content ctingle Written on: 18/02/2014
It appears they haven't learned their lessons from last year, I sent someone 12 dead roses, it took almost 2 weeks for them to reply by email and they weren't in the slightest bit apologetic, I did receive my money back in the end but it was a complete hassle, I'm surprised they're still going really. If you paid by credit card I'd contact them, check your sent folder as the credit card company will want copies of the emails you've sent them to prove that you've tried to contact them for a refund, if you paid by debit card contact your bank, again they'll probably want to see proof that you've tried to sort this out yourself. With this company it's not even a case of paying peanuts, they're not the cheapest but are by far the worst. Good luck getting your money back.
Report this content Helendunlop Written on: 18/02/2014
I used them last year and it was the worst experience I have ever had with a 'florist'. The flowers that were eventually delivered were nothing like those I had ordered, also the teddy bear and chocolates werent even included! Had terrible problems with them answering emails etc and kept getting fobbed off by them! Also the flowers died within two days! Worst company ever! Eventually, I got a refund for the missing items, but nothing for the dreadful flowers.... Not much help for you, but good luck trying to get your money back :(
Report this content IanDalling Written on: 18/02/2014
I had flowers delivered three days late and no response to email compliant.
Report this content raymondjohns Written on: 18/02/2014
still no answer from them. it is now 4 days and still no flowers or replies.
Report this content crazystuff Written on: 18/02/2014
They are a typical online company who use local florists, as said before but I think the florists must work on very tight margins, hence the flowers I had sent were mainly just leaves. They used to be called a different name and they play hard ball with anyone who complains, as they did with me. I am considering running the myriad of complaints I have found about them through the OFT because so many people are unhappy that something should be done about them. I only wish I had checked the reviews before choosing them. Good luck with your case.
Report this content jean123789 Written on: 03/06/2014
I used them and they delivered dead flowers to my friend. Left a review saying as much, they replied on this site saying they are sorry and would be in touch. Yeah right they never got in touch and I doubt very much that they are even sorry. I will never use them again. There can be no excuse for delivering dead flowers.
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