eFlorist (previously Teleflorist) Reviews - www.eflorist.co.uk

★☆☆☆☆
1.3 / 5
7.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.

Media Gallery for eFlorist www.eflorist.co.uk (previously Teleflorist)

eFlorist www.eflorist.co.uk (previously Teleflorist)

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Latest Reviews

“Completely Incompetent”

Written on: 26/03/2015 by Billy1966 (1 review written)

My son ordered Mother's Day flowers as a suprise, he had to tell my in the end so I wouldn't go out. I family lunch out was ruined by this. The flowers never arrived. He called them and emailed with no response. Eventually he got a answer and was promised a refund, 15 days later and it still hasn't been processed and the bank say there isn't a refund being processed. Now they are not answering the phone it just says closed due to high volumn of calls. I wonder why. This company will never get… Read Full Review

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“Non delivery of flowers with NO explanation”

Written on: 19/03/2015 by Libbyy98 (1 review written)

I ordered flowers and paid £32 for delivery to my mother in law for Mother's Day . The flowers have never arrived and despite 2 emails I have heard NOTHING from this company . This is disgraceful customer service at its worst!  I would urge you never to use this company… Read Full Review

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“Awful customer service ”

Written on: 19/03/2015 by Leanne76 (1 review written)

I ordered 3 seperate deliveries for Mother's Day. I was sent 4 confirmations emails so contacted the company to say it appeared there may have been a duplicated order, if so please cancel one for that address but each address should receive one order. Long story short they cancelled my mums delivery altogether and replied saying I could place another order to arrive the day after Mother's Day. I was informed of this at 3:30pm on Mother's Day, too late to even ask someone to grab some flowers… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 17/03/2015 by Hazell197 (1 review written)

Ordered flowers for mothers day - 2 days later, still not delivered. Have written to Customer Services 4 times, they haven't even bothered to contact me to explain why they haven;t been delivered. No refund offered either. Absolutely disgusted at their behaviour - my mother has cancer and may not have another Mother's Day and she thinks that we didn't bother to send her flowers because of this company. DON'T USE THIS COMPANY… Read Full Review

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“poor service”

Written on: 16/03/2015 by Self420 (1 review written)

Make sure you read the small pint. I ordered some flowers for mothers day and decided to add a nice glass vase to accompany them, when the order tuned up it come in a cheep tacky plastic vase and incorrect flowers When I complained they told me that it said on the website that it could be substituted. but there is no option to opt out of the substitutions and no one called despite having my phone number. I will not recommend them to anyone. 10% bad reviews (1star) on trust pilot over 1500 at… Read Full Review

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“Non delivery”

Written on: 16/03/2015 by NL0402 (1 review written)

Ordered some Mother's Day flowers for my mum, they never arrived. No reply from customer service, no number on their website to call!! Having to text my mum to ask if any flowers had been delivered ruined the surprise of flowers as that surprise added extra to her gifts, for them to not arrive at all was the added surprise for me! I would not recommended this service, this is the first time I have used them and it's safe to say I will not be using them again, for the price of the flowers I… Read Full Review

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“Lie after Lie”

Written on: 16/03/2015 by dangell (1 review written)

I went to my local Florist to order some flowers and wine for Mothers day, knowing sunday was going to be the busiest day of the year, I paid extra to have them delivered on saturday instead. By six o'clock on saturday I hadn't heard from my Mother in law to say she had received them, so I phoned her yep you guessed no flowers or wine had arrived.I contacted my local florist she had checked her system to say that it was showing that they had been delivered. I asked for the company's details and… Read Full Review

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“Not good value for money”

Written on: 14/03/2015 by 231Sinclair (1 review written)

I wish I had read reviews before making my purchase. I ordered a bunch for Mother's day, however they do not look anywhere near as good as they do online. The roses in the bunch that arrived looked like they were starting to die. The packaging was also different. I waited in for them to arrive however they were put on the doorstep. There was no knock on the door; anyone could have taken them. I would say they are the same standard, if not slightly worse, than Tesco's Finest selection, which… Read Full Review

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“Felt like crying”

Written on: 14/03/2015 by 278Copeland (1 review written)

Just received a boxed gift of flowers. They were a disgrace. I have emailed the company and given them the chance to respond. Their response was not satisfactory,in my opinion. The flowers I received were half dead with fractured petals and leaves, some black. I have had this type of flower before and know they do arrive looking a bit tired but revive well. Believe me these are beyond redemption. They are a present from my son, I feel so sorry for him. I sent a picture of them to eflorist and… Read Full Review

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“Non delivery of funeral flowers”

Written on: 14/03/2015 by Ashley494 (1 review written)

I ordered a coffin spray for my mother's funeral. To ensure that there was plenty of time I placed the order one week in advance. Imagine my shock and despair when the hearse arrived at the crematorium with no flowers in place. The following day I went into the florist were I placed the order, they contacted the florist who should have delivered the spray, this florist denied having received the order. A complaint was made to e florist who checked the order and confirmed that it had been… Read Full Review

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“Poor service”

Written on: 12/03/2015 by McCormack39 (1 review written)

I found the website confusing and sent flowers to my billing address rather than the intended recipient by mistake. I noticed straight away (the delivery was due for 5 days hence) and emailed customer support. They refused to change the address or cancel the order. Once the money is in their account it would seem the "service" stops. I would suggest you deal with a more responsive retailer… Read Full Review

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“Unbelievably bad!!”

Written on: 09/03/2015

I don't usually complain but this is really special....ordered a week early for my grans birthday, on the day after the arrival time they told me they couldn't provide flowers and then only gave me half a refund. rang them back they were totally dumb and useless. managed to get my full refund but my gran had no compensation of any kind and getting hold of this company is terrible. They ignore you. Worst company I have EVER come across. Do not use… Read Full Review

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“Worst service ever”

Written on: 09/03/2015 by Jaxson470 (1 review written)

I ordereed flowers for a relative after a family bereavement. At 4.50 they contacted me to state flowers had not been delivered and would I like to upgrade or include a free gift. I could not believe that they would offer me chocolates to be sent with a sympathy bunch of flowers. The order was 12 white rosed how do you upgrade that. The customer service was horrendous I paid just under 50 pound for the flowers as I wanted same day delivery and they couldnt do what they said or explain why. I… Read Full Review

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“Review of eFlorist (previously Teleflorist)”

Written on: 04/03/2015 by imposssible (1 review written)

My advice is DO NOT USE. They are great until there is a problem, and once there is you are on your own!! I recently purchased flowers for my cousins birthday. The flowers that were delivered to her were falling out of the oasis and starting to wilt. She contact me with a photo which I forwarded to eFlorist immediately. I had to chase the following day, attaching an updated photo (showing the flowers now truly dead - less than 24 hours after delivery). The email I received back was… Read Full Review

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“False advertisement”

Written on: 04/03/2015

I ordered 'my heart' from eflorist, which is a single rose with a grass heart and includes a vase. I was disgusted with what arrived, the rose was lovely but the 'grass' heart looked awful... effortless. The heart was not made from grass, it was two stems bent into a heart shape. When I e-mailed the company, they told me that it states on their website that if certain sundries required for the arrangement are unavailable at the local florist, substitutions will be made to equal or greater… Read Full Review

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“They don't deserve a star rating.....disgusting!!!!!!!”

Written on: 24/02/2015 by Destinyd467 (1 review written)

As a surprise towards my mums 60th birthday I ordered a "Simply Vintage" medium bouquet. At £40 plus delivery I expected them to be what I ordered!! What I didn't expect was for them to ruin the surprise by sending them 2 WEEKS before the date I ordered them to be delivered!!! Nor did I expect the bouquet to consist of 6 white roses, 4 sprigs of freesia, 1 stem of lily and copious amounts of gypsophila!!! I could have bought a bigger and more impressive bunch of flowers from Tesco for £10!… Read Full Review

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“Eflorist”

Written on: 24/02/2015 by 246Hahn (1 review written)

I ordered a big bouquet of 50 red roses for valentines day. Only got 42, small cheap roses! And I paid 53pounds!!! Sent them like 10 emails, with complains, and only reply what I get is that they will contact me in 48 hours, because they are busy!… Read Full Review

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“Shocking Service”

Written on: 22/02/2015

I ordered some flowers for Valentines day, and after making sure the missus stayed in all day, nothing turned up. I contacted them and they replied saying they would arrive the next day. Still nothing 6 days later and they have stopped responding to my emails. They have credited me £5 as a goodwill gesture but that means nothing as I'm still £20 out of pocket. Avoid Them!… Read Full Review

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“PLEASE LEAVE WELL ALONE!!!!!!!!!!!!!!1”

Written on: 18/02/2015 by Wood160 (1 review written)

My wife spent to purchase me a gift for our anniversary promised delivery for 14th of February 2015 and guess what NOTHING no call,email nothing.This company EFLORISTS our as about as much you as a chocolate fire guard and for the benefit of your sanity and health PLEASE leave well alone trust me. I am still fighting for my refund and will not be in my bank until 5/7 days I have given them 2 days or I will call in Trading standards !!!!!!… Read Full Review

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“Money Grabbing ”

Written on: 17/02/2015 by JanelleMitchell (1 review written)

Ordered them 4 days before delivery date (V'tines day) and they did a no show.... Absolutely disgraceful… Read Full Review

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