eFlorist (previously Teleflorist) Reviews - www.eflorist.co.uk

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1.3 / 5
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Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.

Media Gallery for eFlorist www.eflorist.co.uk (previously Teleflorist)

eFlorist www.eflorist.co.uk (previously Teleflorist)

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Latest Reviews

“E-rubbish”

Written on: 12/02/2016 by PKS1 (1 review written)

Possibly the worst combination of product, service and customer relations that I've ever experienced. Flowers not delivered on the requested date, then delivered drooping and wilting. When explained to their customer service they simply pointed at their small print which says that they are not obliged to meet the date requested. They won't replace the flowers as I didn't send a photo in time (they are sat in my elderly mothers home over 50 miles away). Horrible company which I wood aadvise… Read Full Review

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“Disgusted”

Written on: 11/02/2016 by PoleKat (1 review written)

I bought some flowers for my sick Grandmother whom has just had a Cancer operation. I was informed today by my mother that the flowers I sent were of particularly bad quality. She took some pictures and sent them to me. As you can see, they look nothing like the picture on the website, they don't even contain half the flowers promised, and they have a lot of green shrubbery that looks cheap and nasty. There is no way £30.47 worth of flowers there! The card said they had come from "Floral… Read Full Review

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“Avoid this company!”

Written on: 08/02/2016

I ordered a beautiful 'Clementine' bouquet to be delivered to my other half a few weeks ago on her birthday. The thing that actually got delivered was an insult to both of us as it was nowhere close to what they advertised online. It had 'cheap' and 'substandard quality' and 'don't care about my job or about my customers' written all over it. Instead of a full beautiful bouquet there were a few emptyish branches with hardly any colour or life on them. I was extremely disappointed and emailed… Read Full Review

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“Do not buy ever”

Written on: 04/02/2016 by Buchananwj315 (1 review written)

DO NOT BUY complete rip off!!!!… Read Full Review

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“Disappointed ”

Written on: 31/01/2016 by Eila (1 review written)

Review: 31/01/16 What you order is no where near to what is delivered.. You order pretty nice expensive flowers but what is delivered is cheaper quality of flowers.. Very disappointing.. They messed up my order the first time as flowers were not delivered in time, gave them benefit of doubt and used them a second time, they still got it so wrong so definitely won't be using them a third time!!!! Don't fall for the pretty flower pics on the website as that is what won't be delivered.. Wouldn't… Read Full Review

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“Shocking”

Written on: 31/01/2016 by Fitzsimmonskx448 (1 review written)

Absolute shambles, You order something because you like the look of it so you expect to get what you ordered. So when you order something that contains 12 plus roses you expect to get that. But apparently its fine to receive just 1 and a lot of cheap looking replacement flowers as a replacement. Then to make matters worse you get the bog standard response from customer services which they must copy from a template I am guessing saying they can assure you the replacements are more or equal to… Read Full Review

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“Poor products, late delivery and unhelpful Customer Care”

Written on: 27/01/2016 by Complaint45 (1 review written)

Flowers arrived a day late and what arrived looked nothing like the photo on their website. Even after supplying a photo to them of what arrived they will still not acknowledge that there is an issue. I would encourge all of you to report your poor experiences to Trading Standards as in my eyes this is false advertising and obtaining money by deception… Read Full Review

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“Go elsewhere for flowers”

Written on: 23/01/2016 by AndyFrost (1 review written)

Decided to try them again for my anniversary and ordered a large bouquet - should not have bothered. Very disappointed when I saw what I got for my money - not many blooms and looked very sparse. Compared to the image on the website a complete rip off. I have had much better service from other on-line florists and will not use eFlorist again. Complained and sent a picture to be told that the bouquet looked 'in specification'. I wanted to wow my wife - no chance. Totally overpriced for what I… Read Full Review

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“Non delivery and non service”

Written on: 11/01/2016 by elaine149 (1 review written)

Beyond terrible - do not deserve one star. Ordered a planted pot to be delivered to my sister-in-law in a care home. Never arrived on 4th January - gave them the benefit of doubt due to New Year holiday. It is now 11th January and still nothing has arrived. Have emailed, have even spoken to someone who told me they were trying to contact the florist - still no response ... no offer of refunding my money. Only responded to first email and now they don't bother. Were supposed to call me… Read Full Review

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Elaine149's Response to elaine149's Review

Written on: 12/01/2016

Update on above - a planted pot arrived finally late yesterday afternoon but nothing like what I ordered very poor substitute, could of brought same thing from off the side of the road for £10.00. The picture on the website shows a lovely miniature rose in a decorative bucket - ideal for a lady in a care home BUT what was hastily delivered was what looked like a secondhand wicker basket with 3 hyacinth bulbs in wood chippings and a pathetic strip of ribbon tied into a bow that could of been tied by a 3 year old. There is no way this arrangement can stay in my Sister-in-law's room as the smell of the hyacinths will be overwhelming. Think E-Florist or Teleflorist whatever they like to call themselves need to investigate the Florists they are using - TOTAL RIP OFF.
Still no word or email from the Company even though they promised to update me yesterday ......

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“DO NOT USE THIS COMPANY!!!!”

Written on: 07/01/2016 by Yampyang (1 review written)

Ordered the beautiful cupcake flower arrangement for my sisters 1st birthday as a mummy , it was from her baby , and what I recieved was absolutely terrible. It looked nothing like what I ordered and more like a five year old had done it. I've emailed Eflorist three times and spoke to them twice and all they say is that it states on there website that different flowers maybe used due to different seasons etc . I understand this ... But it should still look at least a little bit like the… Read Full Review

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“Nothing We Can Do!”

Written on: 06/01/2016 by SharonParry (1 review written)

I ordered flowers for my 89 year old Grandma for Christmas, I am from Australia and sending Christmas gifts can be difficult, so flowers are perfect. In the delivery instructions I stated that the driver should be patient as it may take her some time to answer the door. I received an email stating that no one was home and a calling card was left (24th Dec). My Grandmother no longer goes out, obviously didn't wait around very long, no calling card was left, flowers turn up on 29th Dec mostly… Read Full Review

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“Not what I ordered ”

Written on: 03/01/2016 by Duffynd205 (1 review written)

I ordered a bouquet of purple and white flowers for my mum because purple is her favourite colour. when my mum sent me a picture of the flowers to thank me, there were only 2 purple flowers in the (large) bunch!!! There was a pathetic hand-written note saying 'Due to the very limited supply of flowers the colour and variety of flowers are not as originally asked for. Sorry.'. So why did they let me go ahead and order, and pay for, them on that same day if they knew that? I also sent a… Read Full Review

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“DREADFUL,COMPANY”

Written on: 01/01/2016 by TerrenceLancaster59 (1 review written)

Flowers ordered for my Infirm and housebound mother failed to arrive for her 88th birthday., despite the fact they charged for them! I would CAUTION anyone dealing with this firm. It would be interesting to know how many cases they charge for flowers and not deliver?… Read Full Review

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“AWFUL! AVOID”

Written on: 25/12/2015 by Jesse353 (1 review written)

AWFUL! paid £35 for a bunch of flowers and they look pathetic! can get a nicer looking bunch for less money in morrisons or a super market. Will NEVER be ordering off this site again! what a rip off!… Read Full Review

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“awful”

Written on: 22/12/2015 by angecarts (1 review written)

I ordered 2 beautiful starlights, with baubles etc to cheer up my mum and future mother-in-law, as both going through a hard time, but what they received was pathetic, I spend £60 on what I could have got for £5...I have called many times, and emailed, was promised a call from a manager, didnt happen, requested a call from a manager, didnt happen, they do not seem to care at all. Not sure if the florists they use dont care, if so, shame on those florists, 1 in St Albans and 1 in Bedford, or… Read Full Review

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“Never Again”

Written on: 20/12/2015 by Stuart1973 (1 review written)

Awful company, very poor delivery service, flowers always late, not able to speak directly to anyone about your order, just stay away from them… Read Full Review

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“delivery”

Written on: 17/12/2015 by chemney (1 review written)

do NOT use this company, when e mailed to ask why the flowers had not been delivered was told they don't gurantee it on the day you have stated, can be up to 2 days later! it turned out the flowers were delvered next door when the recipient was in! used them before but never again!! be warned!… Read Full Review

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“Disappointed”

Written on: 14/12/2015 by 281Hollis (1 review written)

My girlfriend found flowers behind the bin after da day or more. No note was left. Flowers were clearly looking poor. When I send an email to eflorist to tell them, there was no thank you for the constructive feedback. I had to made a pic and another one for after couple of days. Only feedback was: give them a lot of water! (which did not help for half of the flowers). 1. No note, 2. Half of flowers hanging, 3. Not helpful. I am not the guy to complain. this is first time I am just really… Read Full Review

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“Discussing customer services ”

Written on: 05/12/2015 by Sandoval431 (1 review written)

My partner ordered me flowers for when he was away in China, they can and sadly lacked any life. Photos were taken and sent to customer services as requested to be told 'water them and give them 24 hours.' Which I did. Flowers still dead!! Took another photo and sent to customer services of dead flowers and was told 'Flowers are how we would expect them to look, just need a little more water' Flowers still dead??? Waiting on phone call back, I font expect to get one. Company rude and not… Read Full Review

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“do not buy off this supplier”

Written on: 04/12/2015 by Nick238 (1 review written)

Ordered flowers but never arrived. Contacted customer services, absolutely no customer care whatsoever. What a shambolic company , please do not purchase if you read this message. Please read all other reviews, I wish I did. … Read Full Review

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