eFlorist Reviews - www.eflorist.co.uk

★☆☆☆☆
1.5 / 5
492
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: eFlorist was previously known as Teleflorist. Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.
? Ask our helpful community of experts about this product or company
eFlorist www.eflorist.co.uk - Ask a question now

Media Gallery for eFlorist www.eflorist.co.uk

eFlorist www.eflorist.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“shoddy arrangement sheer embarrassment at funeral ”

Written on: 17/09/2016 by Shazzawest1 (1 review written)

I ordered a single red rose within a large grass heart and placed in a narrow black bud vase, with foliage around the base to compliment the modern design. I chose the arrangement for my friend on the day of her mums funeral and the words in my message reflected why. I felt the pictured arrangement represented a rise of love surrounded by the heart and told my friend the Rose may fade but her mothers love would not and like the heart it would surround her... What was delivered totally… Read Full Review

Visit eflorist.co.uk
Report this review

“Poor quality dreadfull service, save your money”

Written on: 27/08/2016 by Discoxx (1 review written)

DO NOT USE THIS FLORIST - To say I have given this company the benefit of the doubt is an understatement, first occasion the flowers arrived 2 days late, 2nd occasion late again, this last time I ordered early. These flowers were expensive that I didn't mind, they were for my gran who is 95 and doesn't go out much. I live 120 miles away from her and I wanted something that she would really appreciate, however when I went to visit a week after I asked where the flowers were she said they only… Read Full Review

Visit eflorist.co.uk
Report this review

“Really disappointed”

Written on: 15/08/2016 by Javonx499 (1 review written)

Had flowers ordered to be delivered to my partner as a surprise while I'm working away. Flowers did not arrive on the specified day, so called and asked where they had got to. Spoke to a lovely lady on the phone, very apologetic and had them rearranged (and offered a free upgrade) for the following week, by which point the surprise is ruined (my partner now knows he is expecting flowers, the element of surprise is ruined completely). Once again, the flowers have not arrived and I am now… Read Full Review

Visit eflorist.co.uk
Report this review

“TOTAL LET DOWN AVOID”

Written on: 04/08/2016 by davidnorman54 (1 review written)

Used eflorist to deliver some flowers, I needed them to be delivered on the date I specified in my order.I received an e mail after the date the flowers should have been delivered to say they couldn't, find a FLORIST!!!!! but they could arrange for another company to deliver them,no doubt eflorist would have taken some of my money for passing this onto another company which would have resulted in my order being smaller on delivery.AVOID THIS COMPANY when I eventually got through to customer… Read Full Review

Visit eflorist.co.uk
Report this review

“APPAULING QUALITY OF FLOWERS”

Written on: 22/07/2016

I RECENTLY ORDERED SOME FLOWERS FROM MY DAUGHTER IN LAW AS SHE HAD JUST HAD A BABY. THE FLOWERS ARRIVED, AND THERE WAS NO WATER IN THE BASE, AND THE FLOWERS WERE ALREADY WILTING. SHE CUT THE STEMS AND PUT IN VASE OF WATER WITH FOOD PROVIDED. SHE SAID WHEN THEY ARRIVED THEY WERE HALF DEAD. I WENT TO SEE HER THE FOLLOWING DAY AND SAW THE FLOWERS MYSELF AND THEY WERE HALF DEAD. I WAS VERY DISAPPOINTED. I E-MAILED THE COMPANY AND THEY ASKED ME TO SEND A PHOTO WHICH I DID, AND THEY REPLIED… Read Full Review

Visit eflorist.co.uk

Ellenf59's Comment

Written on: 16/08/2016

I had the same experience - I ordered a "Pink Lady" bouquet. They were delivered extremely wilted, but stupidly, I accepted their excuse that the flowers were "tired" because they'd travelled. I gave the company the benefit of doubt, and reassessed them after 48 hours...no change - still dead!
The response I received was the same as yours "they were of the standard they'd expect"...well not mine! I have been to the Advertising Standards, with no joy. I now intend to pursue this with Trading Standards. My advice to anyone thinking of ordering with this dreadful company...DON'T!! Do not waste your money!

Reply to this comment
Report this review Read 1 Comment

“Horrible!!!!”

Written on: 17/06/2016

We have had a really horrible experience with eflorist and terrible customer experience. We ordered flowers for a colleague who was ill. On the day of delivery I got an email stating that the address was wrong and was there a different number to delivery it to. I discovered that the wrong address was given and gave them the correct address which was in the same area. I received no reply and had to email them two more times and did not get a reply until the following week after my… Read Full Review

Visit eflorist.co.uk
Report this review

“dead flowers”

Written on: 04/06/2016 by ClayRafferty (1 review written)

shocking disgusting dead flowers delivered by eflorist, when i complained they ignored my request for a refund and said the flowers were of good quality. Would never recommend to anyone… Read Full Review

Visit eflorist.co.uk
Report this review

“DO NOT USE this company!!! ”

Written on: 17/05/2016 by Howard318 (1 review written)

I ordered flowers to be delivered to my daughter who was performing in London. She never received them. After several emails asking for status they apologized and offered to deliver them on another day and different location. I gave them the address to her dorm (have had other things delivered there before). They never delivered them. Again after several emails and my daughter trying to call them, they said they could not give me a refund because I gave them the wrong address!! That was lie!… Read Full Review

Visit eflorist.co.uk
Report this review

“ AVOID, AVOID, AVOID AT ALL COSTS --- SHAME ON YOU...”

Written on: 11/05/2016 by McLaughlinqp226 (1 review written)

We regret not having checked the reviews on TrustPilot before ordering flowers from this company. We ordered flowers, (Pink and Purple Sheaf ) for a friend’s funeral. On the day of the funeral, we were shocked to see the conditions of the flowers did not look anything like those displayed on the website’s picture. There were more green foliage than flowers, furthermore, none of the flowers were in bloom, and they looked wilted and bedraggled as if they have just been picked up from a… Read Full Review

Visit eflorist.co.uk
Report this review

“Flowers not delivered”

Written on: 05/05/2016 by PierceMyers334 (1 review written)

I ordered flowers from Website as it stated they could do next day delivery, I ordered these for a friend as a thankyou to be delivered to work. The flowers did not turn up but they have stated they are dispatched. Emailed customer service but still waiting for a response. Awful company do not uese… Read Full Review

Visit eflorist.co.uk
Report this review

“The Bouquet was Magnificent”

Written on: 01/05/2016

Its the first time I used eflorist I was very impress with the ser vice ,I am recommending them to all my friends… Read Full Review

Visit eflorist.co.uk
Report this review

“"How did we do ?" ....... are you having a laugh ??!!”

Written on: 25/04/2016 by bwSlaughter139 (1 review written)

I ordered flowers specifically with Freesias for my wife's birthday as these are her favourite. When they came, there were no Freesias and no purple Asters so only 3 species instead of the 5 that were listed. To add insult to injury, several flowers had wilted after only one day. I emailed eFlorist a photo of the flowers we received to be told they could see nothing wrong and that they "met their expectations". I think that says it all about this company. So much for the "7 day ‘No… Read Full Review

Visit eflorist.co.uk
Report this review

“The worst company ”

Written on: 12/04/2016 by wbGriffin199 (1 review written)

This company is by far the worst company to get your flowers from , my order did not resemble the imagine online and when I did place a complaint they said they believed it did look like the online picture! The flowers looked horrible and were not arranged properly and even whom I ordered them for was disappointed with the quality of the flowers… Read Full Review

Visit eflorist.co.uk
Report this review

“Disappointing”

Written on: 02/04/2016 by Nikdig (1 review written)

Extremely disappointed with the flowers I ordered for my Daughter's birthday. Paid extra for courier named day delivery service, however flowers arrived a day late and looked like a bunch you could buy from local garage. Don't buy from here, reading reviews now I wish I'd read them before hand and I wouldn't have ordered. Complete waste of money!!… Read Full Review

Visit eflorist.co.uk
Report this review

“Very poor value for money! Not what was advertised!!!”

Written on: 01/04/2016 by 148Hayden (1 review written)

I ordered flowers with a vase which was at an additional cost to be delivered to my cousin for her 60th birthday. I thought the vase would be a nice keepsake!! The vase was acrylic which was more like cheap plastic which you could probably get from the pound shop! What flowers were there were OK but no where near the quantity shown in the picture on the website! Very poor indeed for the money they cost - you would get more flowers from tesco for £5! Would never use eflorist again !!!… Read Full Review

Visit eflorist.co.uk
Report this review

“appauling customer service!”

Written on: 22/03/2016 by Isis.Newman (1 review written)

The level of customer service i received was rubbish. I tried to order a set of flowers and it told me my transaction hadnt gone threw so i tried on another bunch and the transaction went threw so i thought i only got charged for one bunch. however i then later checked my emails to see i had 2 comfromation emails even though it told me the first transaction hadnt gone threw. I then emailed them straight away to ask for a refund and they took ages to respond so i emailed again and they then… Read Full Review

Visit eflorist.co.uk
Report this review

“Awful ! Flowers delivery late and all dead and smelly ”

Written on: 14/03/2016 by Nessy175 (1 review written)

Awful experience ! Worst experience ever! Flowers were delivered late ! I kept e mailing the company but was completely ignored ! The flowers were delivered on Monday dispite the fact I had a confirmation e mail and a dispatched e mail on Friday ! My friend received dead smelly flowers ! I phoned customer services and a very unhelpful advisor argued with me and got defensive as soon as I started explaining my situation ! I asked to speak to a Mansger but was not given the opportunity as she… Read Full Review

Visit eflorist.co.uk
Report this review

“NEVER USE THIS COMPANY”

Written on: 13/03/2016

Wow, what a terrible company. I bought my step mother some tulips for mothers day in total they cost me £20 including delivery. They arrived 2 days before expected so I checked the box and to my surprise (not a good surprise) I found four measly tulips, several dying small white flowers and lots of leaves poorly arranged to what i can only describe as an embarrassment. After contacting customer services, getting a little upset as I thought they didn't at all my step mother exactly how much I… Read Full Review

Visit eflorist.co.uk
Report this review

“FUNERAL WREATHS DID NOT ARRIVE”

Written on: 13/03/2016 by znAndersen266 (1 review written)

I ordered two wreaths from a local florist in Cambridgeshire for delivery to the Funeral Directors, again in Cambridgeshire. The florist used eflorist. The wreaths, one of which was for an 89 year old burying her daughter, were not delivered. I understand via the local florist that there were some "system" problems hence no delivery. How can any company consider it acceptable not to deliver at any time let alone for a funeral. Words fail me… Read Full Review

Visit eflorist.co.uk
Report this review

“Say it without flowers”

Written on: 12/03/2016 by Trevino6 (1 review written)

Mother's Day is once a year and means so much to the old mums getting flowers this greedy bunch of heartless basxxxds kept taking orders and money off people right up to the Saturday night with no intention of fulfilling its promises .other reputable companies thought of their responsibilities before the profits .I paid £87 for nothing still waiting for a reply to my emails or a return of my money.one good thing though atleast I only had the embarrassment of nothing arriving not the… Read Full Review

Visit eflorist.co.uk
Report this review
overview
eflorist.co.uk