eFlorist (previously Teleflorist) Reviews - www.eflorist.co.uk

★☆☆☆☆
1.3 / 5
7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.

Media Gallery for eFlorist www.eflorist.co.uk (previously Teleflorist)

eFlorist www.eflorist.co.uk (previously Teleflorist)

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Latest Reviews

“Very Bad ”

Written on: 18/12/2014 by DeepakPaul (1 review written)

I would not reccommend this company to anyone. I ordered some flowers to be delivered for my wifes birthday and was promised they would be delivered the next day and two days later they still have not arrived. So rubbish. Staff in call centre are really polite so i guess its not there fault really as they just press buttons, so then you must look at the courior service who still have not delivered them. They use a company called Yodal, lol what a joke. I was warned not to use… Read Full Review

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“do not use!!!!”

Written on: 16/12/2014 by Lindsey319 (1 review written)

My husband ordered flowers for my birthday,2wks prior to the date for delivery,to be delivered to a hotel we were staying at for the night.They were never delivered.Two days after returning home,a receptionist from the hotel emailed my husband with a picture of the flowers,delivered 2days late,they werent even the flowers he ordered!!!. My husband has emailed the company and they say that delivery takes 2 working days but flowers were ordered 2wks prior to my birthday!!!??doesnt make sense.Very… Read Full Review

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“WORST FLOWERS EVER”

Written on: 12/12/2014 by boJoyce23 (1 review written)

I ordered a bouquet for a friend, they looked absolutely nothing like the picture, more like a 5 year had picked them from a garden and thrown them together. Emailed a complaint, no response, not even an acknowledgement, chased the email so we'll see anything happens, but based on other reviews I'm not holding my breath! The only good thing was the delivery was on time - but that was obviously the courier company. UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY EVER EVER EVER POOR… Read Full Review

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“Tiny "deluxe" bouquet”

Written on: 10/12/2014 by Kidd22 (1 review written)

Ordered the deluxe bouquet with vase. It was delivered on time to my friends before their dinner party. When I arrived I was shocked to see this pathetic, tiny bunch of flowers in the totally inappropriate huge vase. I wrote to eflorist immediately but 10 days later have not received a reply. Don't use them… Read Full Review

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“disappointed!!”

Written on: 08/12/2014 by sarahtheresa (1 review written)

Received these flowers and they where only fit for the bin.Arrived in a box with no water and they were pretty much dead.Got these flowers for my mums birthday and i am ashamed to even give them to her.Not worth £14.95 which i paid for them… Read Full Review

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“Shocking customer service”

Written on: 26/11/2014 by KateMyers (1 review written)

Poor customer service, would not recommend and the flowers haven't even arrived yet.have asked for a refund but after a long wait for my first response I doubt I will hear from them anytime soon!!!thought I would give them a go but wish I had listened to reviews!… Read Full Review

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“NOT AS ADVERTISED”

Written on: 25/11/2014

The flowers delivered were not at all like the picture in fact I have seen better on a garage forecourt save your money the cheapest bunch from Tesco, Aldi etc are four times less in price and nicer to look at!!!… Read Full Review

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“NEVER AGAIN”

Written on: 24/11/2014 by Andersenrh151 (1 review written)

I ordered the cupcake bouquet. It was truly awful, something that could have been put together by a 5 year old… Read Full Review

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“Don't use this company!! False advertising and poor...”

Written on: 05/11/2014 by LeslyGibbons1978 (1 review written)

I ordered a the 'pink lady' deluxe bouquet for my sister's 40th more than 24hrs prior to delivery date, and they weren't delivered until 7.30pm that evening by which time she was out. There is no info on courier company used and estimated times until after purchase - in the small print after paying, you find out it's Yodel and they deliver until 9pm with no specified time (who wants flowers to be delivered in the evening of a birthday?!). The flowers were left with a neighbour despite me not… Read Full Review

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“Rubbish Customer Service”

Written on: 31/10/2014 by muRoth344 (1 review written)

I have emailed four time in the past twenty five days, and the only response I got was addressed to the wrong person, and let me know that they were "investigating" my complaint - the complaint being that the flowers I ordered for my friend's birthday were delivered to a pile of trash on the side of her home, and she did not get them until I asked her about it a few days later. I can't get anyone to even respond to me, which is just unacceptable. I'm filing a complaint with my credit card… Read Full Review

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“Flowers not arriving for date selected - then arrived dead”

Written on: 19/10/2014 by Curtis156 (1 review written)

Flowers selected & date booked. They did not arrive on time and when they did they were dead. Wrote emails no reply. would not use ever again. very disappointed… Read Full Review

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“Unreliable, unresponsive and uncontactable.......”

Written on: 03/10/2014 by sassy003 (1 review written)

Went onto website - booked cup cake arrangement for my mum's 75th birthday for same day delivery. Paid by credit card - everything seemed fine with order confirmation by email arriving an hour later. At end of business day I noticed another email from them telling me my order could not be delivered and did I want to cancel for a refund or accept next day delivery with an upgraded product at their cost as compensation. I replied agreeing to delayed delivery next day with upgrade. Immediately an… Read Full Review

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“Shocking Irresponsible Liar Deceiful.”

Written on: 24/09/2014 by KillianPalmer (1 review written)

"Hi everyone. This is a review from my personal buying flowers experience online with eFlorist.com I tried quite many times and thought would them a chance but no they never change and still treat customer like garbage and their service is total disaster stressful terrible. Every time i shop flowers online and order for certain date as you all would know that we need it for specific date for a special reason that's why we choose certain date for flower to be delivered but they seem to never… Read Full Review

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“Very poor customer service, incomplete order. ”

Written on: 22/09/2014 by McQueen216 (1 review written)

My order placed through eflorist was not received on the delivery date and when I called the customer service helpline on the next day they were open (3 days after the delivery date), fortunately through a free landline number, the team at eflorist did not understand the problem and said they would look into where the flowers were. It was already 3 days after the delivery date and I could tell them that they were sitting in a depot (obviously by then dead) through looking at the tracking… Read Full Review

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“Don't use them!”

Written on: 02/09/2014 by Leonardp142 (1 review written)

I ordered a bunch of flowers in July which never arrived. They claim they were delivered and signed for by some person I've never heard of! I complained and they asked if I would prefer to cancel my order and accept a refund which I agreed to. That was in July. We are now in September and I haven't received a cent from them. I doubt I will either. There is a page on Facebook dedicated to this company and its jam-packed with complaints! A Facebook page filled with unsatisfied customers!!… Read Full Review

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“What you order is not what you get.”

Written on: 27/08/2014 by MrsBeep (1 review written)

Apparently sending your arrangement in a vessel that is nothing like the one you ordered is fine, when the flowers are the same. This is regardless of a customer pointing out that the difference is quite extreme and is not satisfied with the result and is quite embarrassed by the delivery. What I ordered was a chic basket that would have been placed in any kitchen window and what I got was a plastic looking square basket with a big long handle in 1920's American style. My complaint was not… Read Full Review

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“paid 20 GBP for large but got small bouquet”

Written on: 19/08/2014 by KelsieSoto (1 review written)

Selected the 20 GBP Large option, however the bouquet that arrived did not have any additional flowers than the one which is shown as 'regular' In addition the arrangement on the photo is well done with the flowers in different length so they are all visible and layered, the ones that arrived were all of identical length and there was no specific arrangement at all The vase in the photo is purple, the one that arrived looks different shape and also is not purple. On top of this the quality of… Read Full Review

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“Failed to arrive”

Written on: 18/08/2014 by MrGrumpy2000 (1 review written)

Flowers ordered for same day delivery failed to arrive. No notification of any problems from eflorist or the local florist who should have prepared and delivered. Have requested reason for non-delivery and refund. … Read Full Review

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“POOR QUALITY”

Written on: 16/08/2014 by Antmania (2 reviews written)

Bought some flowers from eFlorist for my wife yesterday, £36 in total. Flowers were the equivalent £3.5o bunch from Tesco's, really poor. Also bought a teddy for £5 which was he size of a key ring! Please DO NOT use this website… Read Full Review

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“very bad.”

Written on: 06/08/2014 by tt_12 (1 review written)

Poor quality flowers for the money. bad customer service whem i complained. Would not reply to emails. Sent five in total… Read Full Review

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