eFlorist Reviews - www.eflorist.co.uk

★☆☆☆☆
1.5 / 5
514
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: eFlorist was previously known as Teleflorist. Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.
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Latest Reviews

“Useless service”

Written on: 02/05/2017 by Rocheul167 (1 review written)

Useless service, missed my sisters birthday by 3 days and delivered dried out flowers in a box. They offered a replacement flowers which was again delivered 3 days late and even in a worst condition than the previous. I have used many online florist over the years, but never received such a bad service… Read Full Review

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“Stay away ”

Written on: 02/04/2017 by Silvy1979 (1 review written)

Very poor quality flowers sent. Far difference from web picture. Paid for a large one and it was smaller then the small one. Sent them pictures but no replay. All over internet tons of complaints about this company. Don't understand how they still trading and continues to fool costumer… Read Full Review

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“Dead on arrival”

Written on: 28/03/2017 by PeterT1953 (1 review written)

My daughter ordered flowers for Mother's Day. They arrived on the following Monday, wilted and nearly dead. I phoned the company for comment and they really could not have cared less. Avoid this company at all costs… Read Full Review

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“Do not buy from this awful company! ”

Written on: 28/03/2017 by Holt266 (1 review written)

I ordered the WOW bouquet of flowers for my mother in law as a thank you. I was dismayed when I saw the one delivered - instead of a beautiful and vibrant bouquet in pinks, lime green and purples with some unusual foliage and her favourite flowers it was mostly orange, cheap filler flowers and looked like it had been thrown together. They are dying already after only a day. I complained and had a standard stock response and now being ignored. I am now appealing through PayPal. Avoid using this… Read Full Review

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“Worst ever company”

Written on: 25/03/2017 by obBrennan499 (1 review written)

Flowers ordered as a surprise with plenty of notice. Delivery not until 8.00pm! Bouquet received was nothing like the item description, very little quantity of blooms, mostly greenery, and the flowers died with 3 days. Customer service from this company was absolutely rubbish, they would not take my call of complaint. Sent a shocking response to my complaint via e-mail - obviously a standard response. Would have got better value in the local supermarket. Avoid this company unless you like being… Read Full Review

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“What a disappointment!!”

Written on: 19/03/2017 by CorinnePeters (1 review written)

I ordered the princess bouquet at a cost of £29.95. This was for a special anniversary gift . I saw these flowers one day after them being delivered and was absolutely disgusted with the size and quality of them . I could've bought better from a supermarket at a cost of 3 pound not nearly £30 . I did intend ordering two bouquets but thought I would see what the quality was of the first before I ordered another for a poorly friend . Thank goodness I did wait. It's very unfortunate… Read Full Review

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“Failed to deliver. Arrogant & Unhelpful Customer Service”

Written on: 08/03/2017 by MikeB1881 (1 review written)

Ordered and paid for flowers to be delivered on Friday for my 80 year old Mum's wedding anniversary. No flowers delivered by Saturday evening. Contacted eFlorist by email to enquire. 'System" shows delivered was the reply. Contacted my Mum...."no flowers yet" Contacted eFlorist again. " Technical problem on the delivery day" was the reply. OK...things happen so why no delivery on the Saturday I asked. eFlorist reply: " It appears to have been human error. They marked as delivered when… Read Full Review

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“Dreadful Company”

Written on: 28/02/2017 by Thalia305 (1 review written)

Do not order from this company if you value your friends and family. They will take your money and will not deliver. Awful, dreadful sham artists. Promised me a refund for flowers not delivered and I haven't received it… Read Full Review

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“Terrible Company - Would notf recommend to anyone”

Written on: 16/02/2017 by L.Ann.M (1 review written)

Ordered flowers to be sent to a friend. Flowers were not delivered, phoned company and they agreed to resend with complimentary chocs following Monday. Flowers and chocs were still not delivered. My daughter rang company and they agreed to send out next day. Flowers not received. Again rang company. Flowers finally received by friend but they were disgusting - looked totally dead. Phoned company and was told told to send a photo. We were told to pick off all the dead petals and that they… Read Full Review

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“Don't waste your money”

Written on: 16/02/2017 by McIntoshyy378 (1 review written)

Waste of money, didn't get the right ones delivered… Read Full Review

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“Worst flowers i have ever received”

Written on: 15/02/2017 by whitchurchhouse (1 review written)

Receiving the flowers which were delivered two days late, even though my son paid extra for same day delivery, when delivered the flowers were squashed, battered and wilting. The customer service was very poor, we do not recommend. Does anyone know of an association that this can be reported to. Looking at over 600 reviews thay should still not be trading… Read Full Review

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“Never order from eflorist utterly rubbish ”

Written on: 13/02/2017

I have used them a more than couple of occasions.its my mistake Only time they got it right was when it was delivered by a florist in Windsor. Other than that they are utterly rubbish when the fliers arrive if and when they arrive it looks noting like it's advertised. Customer support is bad. Thank you efforts from now onwards I will always use my local florist… Read Full Review

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“VALENTINE'S DAY APPREHENSION.....”

Written on: 12/02/2017 by LeeRodgers (2 reviews written)

After placing a flower arrangement order for Valentines Day I sent the following email to this company on the 11/02/2017: "Hi For some reason my order confirmation says the 15th February, when I specified the 14th (Valentines Day)Please can you change and confirm this. If for some reason this cannot be achieved then please cancel this order and refund" I got this reply on the 12/02: Thank you for your email. Unfortunately we’ve been unable to make the amendment requested. Due to the very… Read Full Review

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“Never order from eflorist utterly rubbish ”

Written on: 11/02/2017 by Jeyabalan (1 review written)

I have used them a more than couple of occasions.its my mistake Only time they got it right was when it was delivered by a florist in Windsor. Other than that they are utterly rubbish when the fliers arrive if and when they arrive it looks noting like it's advertised. Customer support is bad. Thank you efforts from now onwards I will always use my local florist… Read Full Review

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“1 start is very generous!”

Written on: 07/02/2017 by jocarlin (1 review written)

I cannot believe there are any good reviews on here for this company. I have looked on other ratings sites and they generally get bad reviews - I only wish I'd looked at them before ordering from them. We decided to go to MyEFlorist for flowers to be sent to my mother for her birthday. When my mother received them she put a photo on social media thanking me, but to my surprise, having spent £ 37.50 I was shocked at the tiny bunch (I cannot call it a bouquet) she was sent, but I just put it… Read Full Review

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“One Star is too many”

Written on: 07/02/2017 by momelsmum (1 review written)

DO NOT EVER USE eFLORIST. Absolute bag of Phoo: The order was placed on 2/2/17 for deliver 04/02/17. 06/02/17 we have still not received the flowers. The moment is now past. No flowers can now be accepted. Having spoken to Your "Customer Service" who is not able to "do anything", and will not give me the email address for the person who seemingly is in charge at the "customer service"centre. You have left me no option other than to go direct thro Comapnies House and your Registered business… Read Full Review

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“Shocking!”

Written on: 04/02/2017 by goBarnett1972 (1 review written)

Absolutely shocked at the flowers delivered! I ordered the English hedgerow and ordered the larger size paying a lot more than the standard price. I appreciate the diaclaimer states flowers may be out of season but will be substituted for equal quality! What a crock of rubbish. What I recieved was a bunch of gypsum and hedgeleaves with Two tiny purple roses. If you look at image on their website picture clearly shows large lilac, purple and cream roses, several in quantity. There was no gypsum… Read Full Review

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“Sadenned, distressed and angry”

Written on: 01/02/2017 by MaryCH (1 review written)

I have never had such an unpleasant experience with a flower order in all the years I have ordered online! I ordered flowers for delivery to the Glasgow Royal Infirmary for an extremely ill relative to let her know her family on the other side of the world were thinking of her. When the flowers had not been delivered a couple of days after the expected delivery date, a call was made to the company and they advised the florist was closed on that date and would be delivered that day. All went… Read Full Review

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“Dishonest in their delivery”

Written on: 09/01/2017 by Aggrevied (1 review written)

We requested for flowers to be delivered to our daughter on her birthday. Order reference WA1927656. We chose carefully from their website appropriate for the person and the occasion. The flowers delivered were not as displayed or described by eFlorist. When we complained to their customer service the reply received was " the item delivered is within our expectations." We wish we could attach pictures of advertised flowers and delivered flowers for all to see. We would not have been complaining… Read Full Review

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“not delivered”

Written on: 17/11/2016

no explanation - cant call by phone all by email - 2 days to respond… Read Full Review

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