Do you Spain www.doyouspain.com Reviews
Latest Reviews
★☆☆☆☆
“beware if things go wrong”
Written on: 16/05/2013 by caymanous
booked a cer with do you spain they have taken the money out of my account twice and will not respond to my emails impossable to contact them (read more)
★☆☆☆☆
“Rip Off - Misleading”
Written on: 15/05/2013
Quoted Eur 26.67 on the Voucher, which made it the cheapest offer by far on searches. This is meaningless. They have billed GBP 104 !!! Apparently Insurance is NOT included as implied on the website. Car was delivered with one third full fuel tank and returned with one quarter full and apparently i have been charged for half a tank at a minimum charge of Eur 80. I do not believe a full tank would have cost that. Not recommended. Rather stick with the bigger names and know what you are getting. (read more)
★☆☆☆☆
“Rude and unhelpful ”
Written on: 08/05/2013
We hired a car at Easter this year with do you Spain . The company was called fire fly in Malaga airport. Never again will we use this company. The key on the car was taped together we did not realise this until we got to our destination. The car would then intermittently not start. We contacted firefly who told us to bring the car back to them. Which we did and they were rude and unhelpful they wanted to charge us again for a full tank of extremely overpriced petrol after only 2days of... (read more)
★☆☆☆☆
“DOYOUSPAIN and GOLDCAR”
Written on: 21/04/2013 by bob-togs
I booked a car through DOYOUSPAIN to be collected at Palma airport, Mallorca on 13th April 2013 and was quoted a price of £86.04 through GOLDCAR for 5 days car hire, before I booked the car I emailed DOYOUSPAIN to ensure that there would be no added extra's and I was told that only a tank of petrol would be added. When I arrived I attened at the GOLDCAR desk and presented my voucher, where the lady smiled and completed the paperwork before asking me to place my card into the machine and... (read more)
★☆☆☆☆
“Beware Do You Spain and Europcar”
Written on: 20/04/2013 by petehannay
I recently ordered a car hire through DO YOU SPAIN. As an agent they booked the car through EUROPCAR. The vehicle I ordered was based on the requirements of my family which included my wife, daughter, myself and our six month old grand daughter. This meant that I needed to ensure the vehicle would be large enough to carry 3 suitcases, hand luggage and baby paraphernalia including a buggy and baby seat. The vehicle I chose based on reviews, size and requirements was a Ford Fusion or... (read more)
★☆☆☆☆
“Sharp Practice Again over Insurance”
Written on: 18/04/2013
I booked a car hire in Majorca for my wife and her invalid friend for 3 days. She has telephoned me to say she was bullied into taking out additional insurance, she didn’t want or require. I made the booking as a fully comprehensive and zero excess. Here from the UK. My wife was told that the insurance was only third party, and she needed the addition cover. It is obvious that your company is using slimy trick to extract money from two elderly ladies . I am making a formal complaint... (read more)
★☆☆☆☆
“Expensive”
Written on: 14/04/2013
I would never recommend this company with all the extras included the cost spiralled from 72 Euro to 215 Euro an expense that was NOT expected and you can be sure I will NOT be using this company again (read more)
★☆☆☆☆
“Airauto faro,portugal AVOID LIKE THE PLAGUE”
Written on: 03/04/2013
Firstly i have used doyouspain on a number of occassions in different countries but never before have they booked me a car with such a rip off car firm Airauto. They wanted 20 euros if i was using the car on motorways, 20 euros as i was bringing the car back at 8:30pm, 90 euros for a tank of petrol for a c3 citreon,as i refused to leave my credit cards details they wanted 24 euros per day extra insurance even though my quote included full CDW.The list of add ons just kept coming. Considering... (read more)
★☆☆☆☆
“Car Hire Rip Off”
Written on: 02/04/2013
I am writing to complain about our recent experience with OK Car Hire, Palma Majorca, booked through Do You Spain. Before departure, Do You Spain changed our supplier and we noticed that for car hire for over 3 days we had to pay for a full tank of petrol. The previous supplier was over 5 days and as we were only going for 5 days we thought this a bit excessive. However my husband had read in the newspaper that this was common practice in Spain. We tried to contact Do You Spain 5 days before... (read more)
Antalya's Comment
Written on: 02/04/2013
spain top car hire websites with great design and information.
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★☆☆☆☆
“I have used dousespain.com on many occasions for hire...”
Written on: 01/04/2013
I have used dousespain.com on many occasions for hire cares at Malag Airport and been very happy with their choices offered to me until recently when I was offered Mabesol Car Hire, this is an off airport company who bus you to their offices just off airport. This company is the worst hire car company I have ever used and will not recommend them to my worst enemy, I cannot bore you with my experience but can tell you the staff are rude, their checking system is very very slow, their vehicle... (read more)
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Showing 1 - 10 of 441 Reviews
★☆☆☆☆
“Check the Euro to Pound Conversions!!!”
Written on: 22/03/2013 by bex31
Don't be fooled by the seemingly low quotation that is given in Pounds, like I was. The price of a quote is given in Euros, but below it gives you the price in Pound Sterling. However if you take the time to work out the real exchange rate you will find that you will be paying quite a bit more!!! Very very sneaky Do You Spain!!!! I was given a quote of £118 when infact it was actually much closer to £150, luckily I discovered this before I made a payment and I will now be using a... (read more)
★☆☆☆☆
“No customer service when you have a problem”
Written on: 16/03/2013
Does anyone know how to contact Do You Spain.com? I am finding it impossible to cancel prepaid car hire. They have a no cancellations fees policy. Interesting concept if it's impossibel to contact them directly. There is a facility on their website to cancel a booking but I have had no reply and no refund on my credit card. When I cancelled another car hire booking which wasn't prepaid I did get a response asking why I was cancelling. I would never use Do You Spain.com. This is 2nd major... (read more)
★☆☆☆☆
“Dont you Spain”
Written on: 13/03/2013
Ive been using doyouspain for 10 years and not had too many major issues, we used to use them 3 or 4 times per year. the last time we used them was october last year - the agent was Dickmanns car hire when we booked id asked for an agent that didnt try and charge extra insurance and one that operated a full to full fuel tank policy (there are some out there) when we arrived late at night we were asked for extra inurance 40 euros or a 300 euro deposit on our card,then 80 euros for the fuel... (read more)
Bobkinloch's Comment
Written on: 04/04/2013
All the above AND they didnt pay back my 300 euros deposit. NOTHING
DISGUSTING...DISGUSTING...DISGUSTING.....DO NOT USE THEM.....DO NOT USE THEM.......
DO NOT USE THEM.....DO NOT USE THEM
DO NOT USE THEM.....DO NOT USE THEM.......
DO NOT USE THEM.....DO NOT USE THEM
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Bobkinloch's Comment
Written on: 04/04/2013
I has exactly the same problem except that the did not repay my 300 euros deposit.
Car returned in perfect condition.
Its cheaper to use Hertz in the long run
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★☆☆☆☆
“Awful car hire company”
Written on: 08/03/2013 by JamesBerry (1 review written)
We hired a 6 sweater car for 10 days Dec/Jan just gone,car broke down twice,first time was repaired,flat battery they said,second time same thing,breakdown guy took car away saying we would have to make our way to Alicante for a new car,as we were staying in Moraira this was not the ideal thing for us as it is 100km away,we got a taxi costing €125.The girl in the office at Alicante airport said when we contact Do You Spain we will be compensated,we have been emailing them ever since to no... (read more)
★★★★★
“Everything was flawless”
Written on: 28/02/2013 by Sabon (1 review written)
Everything went flawlessly. The booking, the procedures at the airport, returning the car (I just had to leave the keys and I was on my way). Perfect! PS. I chose an option to take full tank of fuel and return with full tank as well. This way there were absolutely no fuel costs to pay additionally. (read more)
Rentals2013Withdys's Response to Sabon's Review
Written on: 06/03/2013
You were fortunate. My most recent rental with DYS involved a payment for fuel (petrol for Ford Fiesta) at Alicante airport of 139 euros. Little point in having a cheap rental price if you are subsequently hammered for fuel. Also, as is often the case with rental fuel, the tank was 'virtually' full in the sense that the needle moved off the 'full' notation within a few kms of the airport. Nevertheless, we will book further rentals with DYS providing we can organise this on a full to full basis.
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Sabon's reply to Rentals2013Withdys's Comment
Written on: 06/03/2013
You have a full/full fuel policy filter when searching for cars. I chose that option and then booked one of the cars. This way you don't have to pay anything for fuel if you return full. Which I did.
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Rentals2013Withdys's reply to Sabon's Comment
Written on: 06/03/2013
Thanks for that. I'll let you know if we are successful!
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★☆☆☆☆
“Awful car, ignored complaint, dreadful customer service”
Written on: 27/02/2013 by jimmy6 (1 review written)
I hired a car from them in September 2012. On arrival at Gibraltar airport the car was just over the border at Automotive Cars in La Linea De Concepcion - seems standard in Gib so not a problem. The car was dirty, scratched so badly it was difficult to discern the exact model and the remote central locking didn't work. The infant seat I paid 30 Euros for was dirty and I wasn't thrilled about the state of the safety belt. It gets worse, the car refused to start on day 2 of our holiday, when... (read more)
★★★★★
“impeccable service and car hire rates”
Written on: 27/02/2013 by drayton86 (1 review written)
Just wished to say that our experience was wonderful and problem free. We live in Spain, and my husband was in process of renewing his Drivers License and we were not sure whether it would arrive in time. Whilst renewing your license, the "Dirección General de Trafico" issues you with an official document which allows you to drive legally within Spain (a sort of temporary drivers license). I contacted Avis to see if it would be OK, because although it is OK to drive with this official... (read more)
★★★★★
“exceptional level of customer service”
Written on: 27/02/2013
I would like to express my sincere thanks to your company for the assistance with changing my car hire rental to a company located within the terminal building at Malaga. I have booked through you on numerous occassions in other destinations and have never had reason to contact you for assistance. On this one occassion my request was dealt with very quickly and you immediately changed my booking to help accommodate my party and our needs. I cannot thank you enough for your superb customer... (read more)
★☆☆☆☆
“Rip off”
Written on: 25/02/2013 by fryerytuck (1 review written)
Don't touch them with a barge pole, specially in Spain, when you get to the airport the car hire company will charge you VAT 21% on top of the price quoted by doyouspain. Blatant rip off. (read more)
★☆☆☆☆
“Promises not kept.”
Written on: 12/02/2013
I got an online quote for car hire in Italy from another company. As I wanted to try DYS I sent them the email quote and invited them (as per their advertising) to match the price. At first I received a standard reply saying they would be in contact. I waited about a week and resent the email, then again a week or so later. I then phoned and asked for [name removed] to respond to my emails......nothing! I knew I had got quite a good quote and they would do well to beat it, but why didn't... (read more)
Omgitsaripoff's Comment
Written on: 19/02/2013
They have now removed the telephone number from the website. Do you still have it as I have been waiting 5 months for them to rebate some monies. They are not responding to email.
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Showing 11 - 20 of 441 Reviews
★★☆☆☆
“ripoff rental”
Written on: 29/01/2013
The VW Golf was advertised at around 8€/day, insurance included.At Malaga airport the Advantage rental was in fact Hertz! The insurance coverage included in quoted price was limited so we had the take additional. The diesel in tank was priced at 80€. The fact that I returned the car one day earlier and with 1/2 tank didn't matter, of cause. The total cost for 8 days was 278€. TRy another rental. This is misleading advertising. (read more)
★☆☆☆☆
“ Rip Of Company should have read this site first”
Written on: 17/01/2013
My qoute with do you spain started of at 68 euros and ended up at 227 euros i was charged 91 euros for a tank of fuel +21pc tax for a kia creed no bigger than a ford focus.I was put with advantage car hire and wasted 20 min at alicante airport looking for the little portacabin tucked away in the corner on the first floor, my car was an old kia creed with 68000kms on the clock and not one panel that was not scratched or dented so much for do you spains quote ( we only use new cars) when i... (read more)
★☆☆☆☆
“website error debited me twice and now they won't...”
Written on: 16/01/2013 by JayneDockley (1 review written)
This is nothing less than theft from my Bank account!! Do not use this company. Very unprofessional and offer nil after sales service. Their website told me there had been an error and did not confirm my booking for a Hotel room. No email to confirm either so I booked again. They took the money twice and sent 2 confirmations within 2 minutes of each other. I sent a email straight away - no reply. I also attempted to tel but the only no. is in Spain - no UK no. Very difficult to get hold of... (read more)
Jaynedockley's Response to JayneDockley's Review
Written on: 21/01/2013
Just a quick update relating to previous post regarding being debited twice for a Hotel reservation. Amazing what a comment on Tripadvisor can achieve! I am now pleased to report refund received and apology accepted - not sure that any of this would have been achieved had I not made the post but still DoyouSpain have honored their committment and made full refund plus a goodwill gesture which is gratefully received to compensate me for my many phone calls I had to make to Spain to chase up this refund. I would like to think this company have now learnt from this experience and will take customer service more seriously in future.
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★☆☆☆☆
“Criminals DO NOT USE THIS COMPANY”
Written on: 08/01/2013 by DONOTUSEDoYouCarHire (1 review written)
Booked a car via the site for collection in FARO. Absolutely mislead to believe that I would be getting car at airport. THIS IS NOT THE CASE - you have to get on a bus and get shuttled 1 mile away. So we are stuck with 2 small kids and it is 10.00 at night when we land. Arrive at the DoYou rental partner who just laughed when they saw our contract price. They said HUNDREDS of people per month get mugged like us - if we want a car then it was double what DoYou agreed. Basically they just... (read more)
★☆☆☆☆
“No Value in booking through Do You Spain”
Written on: 08/01/2013
Do You Spain is a car hire broker which compares different car hre companies in Spain. The website is well laid out and clear, but the service is pretty bad. I was renting regularly in Spain and the prices between this and direct bookings are very similar. The very cheap prices you see listed are ALWAYS significantly boosted by the extras the budget car companies charge, including insurance, pay for fuel (at a supplment) and return empty, etc. Cars vary depending on which company you get... (read more)
Williaia's Comment
Written on: 15/01/2013
Found the same thing. Offered deal and deposit by Do You Spain of 43,71 Euros for basic car for 11 days ended up paying over another 200,00 Euros by Advantage Rent A Car at Alicante airport. Gave me an upgrade they said was free, but charged me 22 Euros. Felt a fool for falling for it.
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★☆☆☆☆
“total rip off”
Written on: 23/12/2012 by Johnnyboy7 (2 reviews written)
So disappointed in my recent visit to the Costa del Sol using you as agents to hire a car for 7 days.. Your scoasts and the ones of the hirere company amounted to 193-32 euros which I thought was extortionate.On returning the car today it was half full of fuel but i was not allowed to reclaimm that portion of the cost which menas in effect that the next hirer will have to pay a full tank and they thr hire company have only had to fill up half of the tank so it is totally a money making... (read more)
★☆☆☆☆
“Absolute rip-off company”
Written on: 04/12/2012
Booked and paid for Seat Ibiza in Lanzarote with supposed full insurance and free second driver. On pick up hire company insisted on charging E10 for 'upgrade' to Seat Ibiza. Supposed 'full' insurance had a list of exclusions a mile long (not just usual tyres and underside but things like clutch, radiator etc etc) extra insurance cost E42. 'Free' second driver was chargeable at E28. Hire terms were pay for full tank of fuel at start and return empty. Charge made for fuel was E68 or... (read more)
★☆☆☆☆
“STEER WELL CLEAR”
Written on: 27/11/2012
Do you spain promise the earth in respect of customer services but fail to deliver when its needed.They quote low prices but use only hire firms that supply clapped out old bangers and then sting you for all the extras insurance and high fuel charges.If you ever get given Advantage Hire car,walk instead, give them a wide berth do not deal with them if you want to keep your hard earned cash and you want to stay alive bearing in mind the wreak your be issued with.I was charged for a tank of... (read more)
★★★★☆
“Poor no response service”
Written on: 23/11/2012
Although DoYouSpain advertise good quality service but in essence it is non existent. Also they use poor car rental companies in order to provide cheap quotes who not only supply unreliable cars likely to break down but also charge exorbitant fuel and insurance charges which Doyouspain do not tell at the time of booking. Also they say that there is no excess but two rental companies we hired cars from said that is NOT CORRECT. In order to be fully covered they provide their own insurance at... (read more)
Labonita's Comment
Written on: 27/11/2012
I agree. DoYouSpain is not telling the truth and you get a lot of surprise when finalling taking the car and being told that you have to pay a lot of extras. It happend to me recently on the Canary Islands getting an extras charge from Europcar for a full fuel tank of 85 Euros for a car which has a tank of only 35 litres capacity and at the local price of 1,09 Euros/litre. You are asked to return the car with an empty (??) tank and that makes an extra benifit.
I was also asked to pay extra for assistance on the road which I denied telling them that I leave the car where it is should there be a breakdown due to technical failure.
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★★☆☆☆
“beware fuel costs”
Written on: 14/11/2012
arrived valecia airport 23.00,paid remainder cost of agreed hire fee,then fuel charges,just paid the sum on form,on checking BACK in UK we had been charged 99.8 euros for a car that can only hold 42 litres of petrol.also on returning car we checked with the rep and we had no hi-viz jackets or triangles by law required in spain,i sent at least 5 e mails to claire at dys with no reply at all,asking about the high cost of the fuel.Positive car was in itself OK (read more)
Mohsin65's Comment
Written on: 21/11/2012
I had the same problem and wrote to (name removed) by e mail twice but no response! ( they do not give a phone numbe !!).
I also had the problem with excess as Doyouspain advertise that there is no excess but Rental Company at Malaga said that this is not correct. So who is right? To be fully covered Rental Company expect you to take extra insurance offered at exorbitant price. To overcome this I would suggest taking an annual policy at £49 in Europe by insurance4carhire. This would cover you for any damage including glass etc
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Showing 21 - 30 of 441 Reviews
★☆☆☆☆
“close to financial deception”
Written on: 09/11/2012 by meryon (1 review written)
DO YOU SPAIN CAR HIRE I will not bore you with the actual experience of the car collection and return [just about acceptable] or the car itself [the lower end of what you expect in the cheap car hire market and a rather smelly car]. What i would warn you about is overcharging. I booked a car via the internet. Because i know you can be caught out with excess charges i took the trouble to have confirmed in writing the exact price for the car, the extra insurance and the terms and... (read more)
★☆☆☆☆
“AVOID AT ALL COSTS!”
Written on: 26/10/2012
I booked car hire through Doyoucarhire.com in February 2012 for arrival in August 2012. The car was confirmed and the voucher sent to me. On arrival at Faro airport, no representative met us as stated in the confirmation. After making enquiries, we were informed that the rental company didn't have any vehicles as there was a shortage at the time. The rental company explained that they had tried to contact the booking agent, Doyoucarhire.com several times before our arrival but nobody was... (read more)
★☆☆☆☆
“Awful, simply awful”
Written on: 26/10/2012 by kaleybotting
Before we went away, we received notification that insurance had to be purchased using a credit card - which was not an option for us. So, as per the terms of our agreement, we asked to switch Rental companies. This query was ignored, twice and so we had to pay 140€ when we arrived. We were very unhappy with with the service received from Do You Spain, especially in light of the fact that it is highlighted on the confirmation email that alternative providers are available. Since then... (read more)
★☆☆☆☆
“Be warned, once they get your email their is no escape!”
Written on: 23/10/2012 by Houndog123 (1 review written)
We used this company two years ago and at thetime were not happy with their insurance add ons. Nevertheless we hired the car and thought that was that. Not so, they bombard both our email addresses with offers over and over again. I have now asked them no less than 11 times to stop but somehow even the junk file block on their mail doesn't stop them. Be warned, not only do they demand extorhtionate insurance on top of their quoted price they hound you for years afterwards too. (read more)
★☆☆☆☆
“Bad experience Malaga”
Written on: 23/10/2012 by BigRoninGX (1 review written)
Price was very good. Now the downside... They use Advantage car hire - this is situate in the underground car park not in the car hire hall. Advantage appear to be in hiding ..... their cabin is unmarked - indeed the only plastic sign above the door is reversed so that is invisible and upside down. Their bays are unmarked and their is no signage for returns, everyone else is well sign posted but not Advantage. The wait... I timed arriving to departing with a car from the stuffy non air... (read more)
Jose-Dys's Response to BigRoninGX's Review
Written on: 23/10/2012
Hi BigRoninGX
My name is Jose, the General Manager of DoYouSpain.com
Advantage is Hertz, new cars and good service. We as a comparasion website always choose the cheapest option. If you are not happy with the car hire assigened, you can change it automaticly.
thank you
jose
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Bigroningx's reply to Jose-Dys's Comment
Written on: 23/10/2012
All the above comments are truthful and factual.
You reply to this comment quickly enough, but you cannot be bothered to reply to my message sent via your website hence I have posted on this website so others may be aware of the poor service provided by Advantage or as you say Hertz.
I was not prepared to stay in the stuffy underground garage any longer than the 1 hr 20 minutes I had already spent waiting for a car - that is far too long to get a hire car.
You state good service - how long do you consider I have to wait before you call it BAD service ??
I now hope that you take my comments seriously and that they are addressed in a proper manner by management of whichever car hire company and that you reply in the proper manner to the message sent via your website.
Thank you.
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Bigroningx's reply to Jose-Dys's Comment
Written on: 23/10/2012
My comments are totally factual.
This was a very poor experience and not one I would wish to repeat.
You refer to ''good service'' - I experienced exactly the opposite.
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Peterspanishexpert's reply to Bigroningx's Comment
Written on: 24/10/2012
Hi there again
I underestand your feeling. This is the reason I'm trying to help here.
Please sent me your details to bookings@doyouspain.com and I will compensate you
jose
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Bigroningx's reply to Peterspanishexpert's Comment
Written on: 07/11/2012
It is now 7/11/2012.
I have received my credit card statement.
There is a spurious debit in favour of Hertz Advantage Spain in the sum of £36.05 - suffice to say I am disputing this with my credit card provider.
Further the email sent to Do You Spain via their website still remains unanswered.
I have clearly told them I am not seeking compensation but a proper apology and confirmation it will not happen again from Hertz Advantage.
Thats it for now - I will not comment on this again but suffice to say I will not use Advantage again and Do You Spain need to sharpen their act if they do not wish to receive derogatory feedback from the companies they do business with.
Altogether a very poor experience.
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★☆☆☆☆
“One to avoid”
Written on: 18/10/2012 by Mac2007 (1 review written)
I've just returned from a month in Spain and I had 3 different vehicles - the first didn't make it out of the depot, the headlights on the second failed as we were driving down the AP7 at night and the third had 2 bald tyres. Worst of all the company has consistently failed to answer any of my complaints or e-mails. DoYouSpain look cheap on the comparison websites but, after the various scams they operate, you could use a reputable company for the same price or less. For myself, I could have... (read more)
★☆☆☆☆
“Keep clear of this company!”
Written on: 17/10/2012 by jennybaxendale (1 review written)
We have used Do You Spain several times for our car hire from Pisa Airport... simply because they are the cheapest. Several times without problem. Our story from August should scare anyone off.... This company decided to charge us c. Eur1200 for a 2 week rental that was quoted in writing at just over Eur400 and then proceeded to take another c. Eur200 six weeks after we returned from holiday (for no reason). Car was returned exactly as we received it with a full tank of petrol. ... (read more)
★☆☆☆☆
“Con merchants”
Written on: 14/10/2012 by dotbasham
Do not use this company the really rip you off, the quote was 338 euros we paid 598 euros over 200 for insurance the the worst was 116 euros for a ful tank of fuel, the staff are so rude. We have been trying to contact them but do not respond to e-mails, therefore I do not expect to get any money back. (read more)
★☆☆☆☆
“What's the point of this company?”
Written on: 14/10/2012
This is a pointless service its cheaper to find a hire car company and cut out the middle person who just takes money from you to do nothing. No trace of any money being exchanged with the actual hire car company. in fact there's no trace of the company anywhere especailly in Ibiza therefore no where to complain or ask where your money is. (read more)
★☆☆☆☆
“Non existent customer service. AVOID”
Written on: 13/10/2012 by Superrobin850
I booked on line and was charged twice. Try as I might they don't respond to emails and don't respond to calls. Looks like the money will never be returned. Please don't believe the advertising, customer service is shocking. They maybe be cheap but better to pay a few pound more and go with someone you can trust. (read more)
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Showing 31 - 40 of 441 Reviews
★☆☆☆☆
“what a con”
Written on: 13/10/2012
39 euros for 5 days hire 400euros deposit 60 euros to hire boosters plus i dont know how much it cost for a full tank of petrol with no return if you do not use the full tank . stay away. (read more)
★☆☆☆☆
“cancellation”
Written on: 11/10/2012
do you spain is quick to take your money but very slow,slow to return any money due back be very wary, think twice,they are not helpful in any way i would not reccomend them unhappy customer (read more)
★☆☆☆☆
“No Customer Service, False Advertising, Outright Lies!”
Written on: 08/10/2012 by Arell (1 review written)
I have used DoYouSpain in the past and found that they NEVER reply to either modification emails or even cancellations. Last Christmas I discovered after booking with DoYouSpain that they were offering the same car cheaper closer to date so I rebooked/cancelled. Arrived at Alicante to find my cancellation hadn't been passed on! Luckily Advantage said that was fine with them. This time I've just rebooked for the 3rd time (and yes I emailed to cancel previous bookings asking for read/delivery... (read more)
Arell's Response to Arell's Review
Written on: 08/10/2012
Just an update... finally got through to DoYouSpain and spoke to a Rep who assured it me it was an error and no problem, I dont have to pay up front.
They have changed their system and no longer can receive any emails that are sent to info@doyouspain.com (even though the link is still in their standard emails) - worth noting.
I dont have to pay up front and they have apologised for not responding to my queries.
Weekend of worry/annoyance resolved and Watchdog/trading standards not getting an email from me.
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Davidearwaker's Response to Arell's Review
Written on: 09/10/2012
I totally agree with the foregoing. They also insist on Full/Empty fuel policy which is a rip off and works out much more expensive.
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★☆☆☆☆
“DON'T You Spain”
Written on: 08/10/2012 by mmmm12
Booked car hire with DoYouSpain twice now as they SEEM to be the cheapest. The first time they tried to change a Focus to a tiny little chinquichento so cancelled and went somewhere else. Thought I would give then another try and booked online. Arrived in Malaga and had to wait 2 and a half hrs in a queue at the car hire desk, and discover the cost has more than tripled. Just book with some other honest reliable company, AVOID DoYouSpain! Oh yeh and dont expect them to respond to any complaint! (read more)
★☆☆☆☆
“Customer service nightmare”
Written on: 05/10/2012 by NYCuser
They have some good hotel deals but the WORST customer service. They do not respond to emails, faxes or phone calls. I was double billed for a hotel reservation and have been fighting for months to have a $495 credit issued. NEVER NEVER AGAIN!!!!!!!!!!!!!!!!!!!!! (read more)
★★★★★
“Can not fault service”
Written on: 05/10/2012 by kilipo (1 review written)
Hired car from Almeria airport Spain 13/09/20012 through DOYOUSPAIN the booking procedure very straight forward, paid in full & received voucher almost by return. Collected car from GOLDCAR at airport,the car supplied was of size i had requested, the procedure at collection was very easy & pleasant,the car was of very low mileage and had been cleaned before my collection, i did have to pay for fuel at 80 euros for full tank and return empty you could argue a little steep but as all most all... (read more)
Manulad's Response to kilipo's Review
Written on: 18/10/2012
I do not understand where you get "customers own doing" . I have been to Spain a number of times and have always used car hire companies with no problems...but this DoYouSpain set up is poor and Record Car Hire just make the experience worst. The cars used were tatty with very high mileage and I am still waiting for some response from the two companies. Most of the comments on here are very negative and I can only include myself amongst them.
I am pleased you have had a good experience but I feel you are one of a few.
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Kilipo's reply to Manulad's Comment
Written on: 18/10/2012
My comment as to customers own doing refers to mistakes the customer themselves make and blame others, yes i can see your point over a tatty car and high milage there should be be no need for that & i hope you get a satisfactory conclusion, As i say i have never had a bad result yet and long may it continue ( 12 hires or more ) mainly at Almeria & Alicante i also wonder that DYS is only an agent for the main car hire companies, the ones you can book direct anyway so do you think at busy times these companies only give DYS customers the rubbish cars, perhaps someone has the answer, But i will use again with out a second thought, + Man U for the league/cup
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Manulad's reply to Kilipo's Comment
Written on: 19/10/2012
Hope you are right about cup/league.
Good luck with your future use of DYS...and yes I think you could be right regarding DYS being the only agent and then they end up with the poor cars.
Thanks for your comments
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Manulad's reply to Manulad's Comment
Written on: 21/01/2013
Not sure if you will still be looking here but sometime back I got a credit to my credit card account of 29 euros from Record car hire. It certainly eased the pain if nothing else. Man u are doing ok at the moment.
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Kilipo's reply to Manulad's Comment
Written on: 21/01/2013
Glad you feel alittle better over your experience with DYS, must add i never had any dealings with Record Car Hire i always use Goldcar car hire, good company, yes United are more than holding there own, great stuff
cliff
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★☆☆☆☆
“Do you heck”
Written on: 04/10/2012 by Paul_alrt (1 review written)
Booked a car. Received two vouchers for the same vehicle. Requested an update on my booking, and received a cancellation notification. Did they read my email, I think not. The cancellation email was sent on the 20th of September. It is now the 4th of October, and still no returned money. Several emails sent for an update, with no response. Whether I receive my money within the next week I would not recommend this company. I would not even gave a star in the case. (read more)
★☆☆☆☆
“Do Not "doyouspain"”
Written on: 01/10/2012 by manulad (2 reviews written)
Having read some of the comments that others have left...suffice to say DO NOT UNDER ANY CIRCUMSTANCES use doyouspain. everything that could go wrong did and to date no response....my return date 22/9/12. Poor cars/poor car rental companies/poor communications. REPEAT DO NOT USE THEM UNDER ANY CIRCUMSTANCES (read more)
★☆☆☆☆
“POOR COMMUNICATION WITH OK CAR RENTAL”
Written on: 01/10/2012 by TONYBARDIN (1 review written)
WE BOOKED A CAR WITH DO YOU SPAIN FOR THE 14TH SEPT 2012 THEY THEN TOLD ME THAT I WOULD BE GETTING THE CAR FROM OK CAR RENTAL AT IBIZA AIRPORT. THE MINI BUS PICK US UP AND TOOK US TO THERE OFFICE ABOUT 5 MINS AWAY GREAT. WHEN WE GOT THERE I GAVE THE LADY MY PAPERWORK WITH THE ORDER NUMBER ON AND CONFIRMATION ON THEN SHE WENT TO CALL UP THE ORDER ON HER COMPUTER. SHE THEN TOLD ME THAT DO YOU SPAIN HAD NOT SENT THE ORDER NUMBER TO HER COMPUTER SO NOW WE CANT HAVE A CAR FROM THEM.( JOBS WORTH).... (read more)
★☆☆☆☆
“Rip off”
Written on: 01/10/2012
I recently hired a car with DoYouSpain (I had used them previously & they were very good .... but this was a few years ago. When we received our pre paid voucher I emailed them & queried whether all their hire companies levied an 'out of hours' charge. The reply I had made no reference to my query but .... offered special rates on hotels (I did not need accommodation). On our arrival at Malaga we joined a queue of about 4 other people (so hardly out of hours - the desk was manned by 2... (read more)
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Trekker9000's Response to bob-togs's Review
Written on: 07/05/2013
Yes, car hire abroad is now becoming something of a mine field. Using local firms is good if you are not paying a hefty taxi bill to get there and back to the airport, as they usually don't have a facility whereby you can return it other than to the address at which you picked it up from. Taxis for tourists can take advantage and often do. It is important to understand what you are paying for (and do check to see if the car hire company are located on the airport site or how far away? The charges for a full tank of petrol are getting more than a little inflated now. Very often when you book the car, it is only the rental price (not including the fuel cost - AND WATCH out for the additional levy for choosing or being given a diesel vehicle; usually another 4-5 euros /day) for which you are paying. If you pay by a debit card rather then a credit card, then you will be charged an extra 'admin' fee of around 40 euros - so always aim to pay by credit card. The Car Hire company will try and sell you or charge you for additional extra insurance cover which you are quite at liberty to decline. But do make sure you have a good look around the car to ensure that any damage or marks are properly notified on your documentation otherwise you will be leaving yourself open - pay particular attention to body work, and light fittings and mouldings attached to the bodywork (as these can be very expensive when charged for). Finally, if you are looking to book a car for up to 3 days, most Car rental companies will now refund you for unused fuel or expect you to return the car with a full tank, in which case they simply refund the charge they made for fuel when you picked the car up - But check before you book. The only company I know of that operates a full to full fuel policy over and beyond the 3 day hire period is Sol-Mar - I have never been able to book through their website for some reason it always gets stuck at check out. But if you ring them directly and book , this is fine.- but check that you are not picking up or returning outside of their standard hours as there will be an additional expense of between 30-40 euros Sol-Mar are not everywhere, and are usually located close to but not on the airports so you also need to factor in a shuttle bus transfer into your timings. Hope this helps