O2 broadband, www.o2.co.uk Reviews

glenc's review has yet to be rated - Be the first!
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I've only been with O2 Broadband for a few weeks, so I may post some comments in future months if I have any problems - but so far so good.

I switched from a BT Business package which cost £25 a month, to this which costs just over £7 a month - a great saving

The handover process was very smooth, the router was easy to set up and the service is good

I dont use the line for gaming or anything that requires consistent, high speed so I can't really comment about this area (which I know a few of the reviews have highlighted as an issue with O2)

I use it for general surfing, some media downloads and email usage - for which it has been excellent so far.

I had one problem, which ended up being that the router didnt like being plugged into an extension socket. So, I had to move the router from the top floor study down to the ground floor where the main BT socket is. Not a hassle for me, but for others it might be.

From reading other reviews, it appears that the contention ratio isnt great (ie people saying that during peak periods they get very poor speeds) and this was one of the areas that the BT Business Broadband product definitely wins on. However, if you're a relatively light user (ie not reliant on online gaming or very heavy media downloads) Id say the O2 Broadband product is spot on.

End of the day, you do generally get what you pay for and Im happy to pay less to get a service which may not be ideal for heavy downloading but still retains a great customer service element.

For me, its exactly what I need and as such I'd highly recommend it.

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Hi!
i try o2 broadband "8Mb" for 20 days. i was with virgin so i decide to go with a better provider ( i play online games) but bad luck, during the pick time the speed is realy bad 0.9 Mb/s and a ping of 120-130. I cant play nothing. i try to speak with customer service ( very good customer service) but they coud't do nothing, so i cancel the contract. if you need internet for games o2 is not the one. i am very sorry to leave 02 ( they have a great customer service) but the speed is just SLOW ...

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One word- horrible! The developers who developed O2's wifi USB dongle should be ashamed of themselves. It has huge problems, keeps disconnecting and crashing in Windows XP and Vista. The coverage is poor and inconsistent. I smashed mine with a hammer and sent it back to O2. Switched to T-Mobile and I'm very happy with it.

Luke
Degree in computer hardware and software development

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I was an Aol customer for many years and stuck with them purely because I thought that I would lose my email address if I moved. I got so fed up with getting booted out of the internet and then having to speak to someone in a far away country whose command of the English language was poor that I thought I can't be anyworse off by moving to another provider.I did a lot of research and then decided to move to o2 about a year ago.They have been fantastic- thier phone support is brilliant[ and UK ba ...

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Recently O2 broadband has been serious
connection drop out problems. It drops
for no reason. Although O2 has not
admitted but many believe O2 router has
common faults.

I'm having this problem over and over, I
tried to speak to O2 about it about 7
times but every time I get told to
restart my router, which isn't convenient.

I've got at least 4 other friends who use O2 as well and they're having the same problems too.

I don't know what to do now. Any advice
guys? ...

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I had 02 broadband last year on their basic package (£12.50 for non-O2 or £7.50) for O2 customers. Box arrived promptly and very easy to install. I had a few problems during the year but this seemed to be the line more than O2 but their technical support are happy to check everything and talk you through anything which was great. I had my box replaced on one occasion because it stopped working but the replacement was there within a day or so (I initially had the old black box but got ...

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If you are on LLU o2, then you're in for a treat. If, however, you are on the "Access" package, things can get very bad, especially during peak time.
Speeds would drop to dial up speeds. Whenever I could get through to support, they said my exchange was busy, or "we are rolling out traffic management". The exchange story was a lie as my neighbour with a different ISP was running full speed.
If you can get LLU, o2 are a good company with friendly support. If you are signing up to the access pack ...

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DO NOT BUY THIS PRODUCT! I was told it would take a few minutes to start up initially which was fine. The first I used it I had no trouble but from then on it took 15minutes of continually pressing retry to establish a connection. I think I should have been warned that the product is unreliable before purchasing, especially after signing a years contract. I have given up and regret paying the money for it.

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O2 deliver decent speeds thru the day of 5.5mb but on an evening my conection would drop to as low as 0.10mb, customer service blame everything from BT to neighbors downloading big files to virus's & leaves on the line. They spent 7 months tellling me that they'd fixed it only for it to remain the same. I finally managed to get out of there contract without penalty. Would not go to o2 ever again, rubbish.

cooptaza's review has yet to be rated - Be the first!
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All is good in your 1st month whish i had for a trial. Then when the mont was up im luck to get 300kbps... All the good reviews i assume are from people who don't reqire fast speeds. I like to game so i wouldnt mind a descent connection. This is rediculous.

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After reading reviews about o2 id moved to them from Nildram, the only reason really was money id be saving £7/£8 per month, wish i hadn't bothered ive been getting less than dial up speed, i recieved an email from them saying they are basicly throttling it at peek times because people have been complaining their speed is slow, wow O2 you've just made it even worse iam glad iam in my 30 days so ive asked for my mac code, back on the hunt for another isp, iam looking at Zen at mow.... ...

rolypolywoly's review has yet to be rated - Be the first!
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I've had 02 Broadband for about a month and a half and I'm really regretting it. My experience is that the negative reviews I read about it before subscribing, though they were fewer in number, chime much more with my experience. Don't be fooled by a large number of positive reviews, study the negative ones seriously. The connection though brilliant at times is excruciatingly, frustratingly, painfully slow all too often (& that's if it works at all). In fact as I write this review I'm having to ...

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a constant nightmare,
it wont stay connected and when it is connected it is very slow.

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Excellent service from my initial inquiry to & after installation.Their UK based Customer Services & Helpline is manned by IT literate,helpful friendly staff.Across the board EXCELLENT value for money.
I am 67 years old & was not ,2 months ago,IT literate quite the reverse & I was terrified of my Laptop.There were initial problems(amazingly nothing to do with me)Thanks to the informative & friendly way it was dealt with by o2 not only was the problem resolved but I gained so much confidence I ...

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DNS errors, internet drop-outs, constant rebooting of o2's wireless box.

Need I say more????????

saona4me's review has yet to be rated - Be the first!
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O2 Broadband....Fanbloodytastic!
After several years with plusnet i decided to switch due to there rotten customer support. For two years they had insisted my computer was at fault as I lost broadband connection, on average 4 to 8 times an evening.
They insisted there was nothing wrong with the wireless box and so every time I lost connection I had to unplug it, leave it ten seconds, then plug it back in.
The final straw came when they expected me to run a series of complicated tests unaided. I ...

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after 1 year of being with vodafone I tried o2 and I am REALLY happy, I have everything I need and dont get surprises,Great Customer service,perfect network any where with in Uk,02's pay as you go service 100 of 100,O2 Is a great company I love

TouchingSkies's review has yet to be rated - Be the first!
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Tried them all from cable to BT and others that have gone bust. O2 in comparison are excellent, your router brakes down, they will send one the next day. Getting hold of customer service with "customer service" no problem. Speed in general really depends upon BT backend and can fluctuate, regardless of your DSL provider, though nevertheless good. Pricing with 3 months free thrown in and cheaper with an O2 sim card (I'm not) is very competitive. Yes I know there is no such thing as unlimited down ...

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If you on 02 Home Access expect to be throttled to a pulp! Download speed and ping are horrible. Customer service are no help other than "we are aware of the issues". I'm sure the LLU service is fast but don't bother with the Access product which is a resale of BTs ipstream.

suleman4hmed's review has yet to be rated - Be the first!
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Moved from AOL to O2 broadband when it was launched. AOL could only offer me 2meg as they said that my line could not handle anything faster. However when i moved to O2, i was instantly getting 5meg. I have been with O2 since they launched their broadband...and i have not experienced a single problem. Setting up was straight forward, they keep you updated when you are being connected by email and sms. I required some information once, and their customer service was very friendly and they knew ex ...