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Average Ratings for O2 broadband, www.o2.co.uk
- Reliability
- Content
- Customer Service
- Speed Consistency
- Value for Money
- Reviewer Ratings
- Overall Rating
148 Reviews For O2 broadband, www.o2.co.uk
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Guest 18th Nov 2009
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I've been with O2 broadband for a year now, and I can say that I would reccommend them to those in my area. Judging by a lot of the reviews here, it appears that locality is a big factor when it comes to reliability and speed.
I have a 15Mb package (@ £14.68 per month), which gives me 14Mb download and 1Mb upload speed, and the speed does not fluctuate too much through the day. The switchover was remarkably painless with constant SMS updates on the condition of my connection, and I am notified of billing everuy month with text and email. The router that came with the package is adequate, although for more advanced users (like me), I stayed with my existing router with no problem.
I am a gamer, and I have few issues compared with my other gaming friends.
- Read Guest's full review and ratings (140 words)
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Guest 15th Nov 2009
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I am in the Highlands and switched from Aol (Or AoHELL as I renamed them..) to 02 broadband in June. At first I was delighted. Local call centres, friendly operators, good connection, fast browsing etc.
However, at the moment and for a while now they have been completely AWFUL. Ethernet light is going on and off constantly (and no I don't care what you say Mr telephone operator, YES the ethernet light goes on and off SOMETIMES. Not literally every second. I think I might of noticed that before ...- Read Guest's review (198 words)
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Guest 12th Nov 2009
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it's all good- Read Guest's review (3 words)
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ghostrider197236 12th Nov 2009
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Please everybody be adware o2 broadband has very big problems at the moment with there speed im getting less than 512mb I was getting for 4mb with them but the past months its has been dropping I have rang them they know they have problems but if you try to leave they say to give them a week and it will be sort so I did that then I ran up a week later as still the same now they are saying give them 4 weeks they are just doing this to keep you as a customer please becarefull as they are not fixin ...- Read ghostrider197236's review (175 words)
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Guest 11th Nov 2009
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Very unreliable, always disconnects from wireless- Read Guest's review (6 words)
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glenc
9th Nov 2009 Reviewer rating:
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I've only been with O2 Broadband for a few weeks, so I may post some comments in future months if I have any problems - but so far so good.
I switched from a BT Business package which cost £25 a month, to this which costs just over £7 a month - a great saving
The handover process was very smooth, the router was easy to set up and the service is good
I dont use the line for gaming or anything that requires consistent, high speed so I can't really comment about this area (which I kn ...- Read glenc's review (301 words)
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Guest 8th Nov 2009
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Hi!
i try o2 broadband "8Mb" for 20 days. i was with virgin so i decide to go with a better provider ( i play online games) but bad luck, during the pick time the speed is realy bad 0.9 Mb/s and a ping of 120-130. I cant play nothing. i try to speak with customer service ( very good customer service) but they coud't do nothing, so i cancel the contract. if you need internet for games o2 is not the one. i am very sorry to leave 02 ( they have a great customer service) but the speed is just SLOW ...- Read Guest's review (98 words)
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Guest 7th Nov 2009
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One word- horrible! The developers who developed O2's wifi USB dongle should be ashamed of themselves. It has huge problems, keeps disconnecting and crashing in Windows XP and Vista. The coverage is poor and inconsistent. I smashed mine with a hammer and sent it back to O2. Switched to T-Mobile and I'm very happy with it.
Luke
Degree in computer hardware and software development- Read Guest's review (65 words)
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Guest 3rd Nov 2009
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I was an Aol customer for many years and stuck with them purely because I thought that I would lose my email address if I moved. I got so fed up with getting booted out of the internet and then having to speak to someone in a far away country whose command of the English language was poor that I thought I can't be anyworse off by moving to another provider.I did a lot of research and then decided to move to o2 about a year ago.They have been fantastic- thier phone support is brilliant[ and UK ba ...- Read Guest's review (113 words)
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Guest 28th Oct 2009
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Recently O2 broadband has been serious
connection drop out problems. It drops
for no reason. Although O2 has not
admitted but many believe O2 router has
common faults.
I'm having this problem over and over, I
tried to speak to O2 about it about 7
times but every time I get told to
restart my router, which isn't convenient.
I've got at least 4 other friends who use O2 as well and they're having the same problems too.
I don't know what to do now. Any advice
guys? ...- Read Guest's review (89 words)
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Guest 23rd Oct 2009
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I had 02 broadband last year on their basic package (£12.50 for non-O2 or £7.50) for O2 customers. Box arrived promptly and very easy to install. I had a few problems during the year but this seemed to be the line more than O2 but their technical support are happy to check everything and talk you through anything which was great. I had my box replaced on one occasion because it stopped working but the replacement was there within a day or so (I initially had the old black box but got ...- Read Guest's review (126 words)
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Guest 22nd Oct 2009
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If you are on LLU o2, then you're in for a treat. If, however, you are on the "Access" package, things can get very bad, especially during peak time.
Speeds would drop to dial up speeds. Whenever I could get through to support, they said my exchange was busy, or "we are rolling out traffic management". The exchange story was a lie as my neighbour with a different ISP was running full speed.
If you can get LLU, o2 are a good company with friendly support. If you are signing up to the access pack ...- Read Guest's review (113 words)
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Guest 19th Oct 2009
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DO NOT BUY THIS PRODUCT! I was told it would take a few minutes to start up initially which was fine. The first I used it I had no trouble but from then on it took 15minutes of continually pressing retry to establish a connection. I think I should have been warned that the product is unreliable before purchasing, especially after signing a years contract. I have given up and regret paying the money for it.- Read Guest's review (76 words)
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Guest 19th Oct 2009
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O2 deliver decent speeds thru the day of 5.5mb but on an evening my conection would drop to as low as 0.10mb, customer service blame everything from BT to neighbors downloading big files to virus's & leaves on the line. They spent 7 months tellling me that they'd fixed it only for it to remain the same. I finally managed to get out of there contract without penalty. Would not go to o2 ever again, rubbish.- Read Guest's review (74 words)
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cooptaza 14th Oct 2009
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All is good in your 1st month whish i had for a trial. Then when the mont was up im luck to get 300kbps... All the good reviews i assume are from people who don't reqire fast speeds. I like to game so i wouldnt mind a descent connection. This is rediculous.- Read cooptaza's review (52 words)
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Guest 12th Oct 2009
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After reading reviews about o2 id moved to them from Nildram, the only reason really was money id be saving £7/£8 per month, wish i hadn't bothered ive been getting less than dial up speed, i recieved an email from them saying they are basicly throttling it at peek times because people have been complaining their speed is slow, wow O2 you've just made it even worse iam glad iam in my 30 days so ive asked for my mac code, back on the hunt for another isp, iam looking at Zen at mow.... ...- Read Guest's review (92 words)
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rolypolywoly 10th Oct 2009
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I've had 02 Broadband for about a month and a half and I'm really regretting it. My experience is that the negative reviews I read about it before subscribing, though they were fewer in number, chime much more with my experience. Don't be fooled by a large number of positive reviews, study the negative ones seriously. The connection though brilliant at times is excruciatingly, frustratingly, painfully slow all too often (& that's if it works at all). In fact as I write this review I'm having to ...- Read rolypolywoly's review (110 words)
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Guest 10th Oct 2009
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a constant nightmare,
it wont stay connected and when it is connected it is very slow.- Read Guest's review (16 words)
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Guest 9th Oct 2009
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Excellent service from my initial inquiry to & after installation.Their UK based Customer Services & Helpline is manned by IT literate,helpful friendly staff.Across the board EXCELLENT value for money.
I am 67 years old & was not ,2 months ago,IT literate quite the reverse & I was terrified of my Laptop.There were initial problems(amazingly nothing to do with me)Thanks to the informative & friendly way it was dealt with by o2 not only was the problem resolved but I gained so much confidence I ...- Read Guest's review (128 words)
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Guest 8th Oct 2009
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DNS errors, internet drop-outs, constant rebooting of o2's wireless box.
Need I say more????????- Read Guest's review (15 words)
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