O2 broadband - www.o2.co.uk Reviews
Summary
At Review Centre you can compare O2 Broadband reviews with reviews of many more broadband suppliers to find which are recommended to use or avoid.
Have you used this broadband supplier? Then please write an O2 Broadband review and help people choose the best broadband company.
Media Gallery for O2 broadband - www.o2.co.uk
Latest Reviews
★★★★★
“still the best”
Written on: 30/05/2013
I recently moved house and expected it to be a right pain changing my account over. o2 handled it all for me, booked a date, sent me numerous emails to confirm and it all went through smoothly. no complaints. (read more)
★★★★★
“O2 Broadband offer excellent service”
Written on: 29/05/2013 by ken.webb (5 reviews written)
I used O2 broadband for over 2 years in an area covered by phone lines only. Their service was brilliant compared to BT Broadband who I was with previously. Somehow o2 managed to double BT speed for a lot less money. After the initial 12 month period, they wrote to me and offered the next 4 months free to stay with them!! Had a few setting up issues, but their customer service was brilliant and had it sorted in minutes. I have since moved to a cable area and of course get better speeds and... (read more)
★☆☆☆☆
“Unreliable Bad Service”
Written on: 20/04/2013 by BernardCorkers (1 review written)
O2 broadband has been very patchie connectivity, after two months of issues that they have not been able to resolve I am going to another broadband supplier - avoid and save yourself the hastle of bad broadband and bad service (read more)
★★★★★
“Outstanding Customer Sevice!”
Written on: 13/04/2013 by glenvee (1 review written)
I find O2 very good with fantastic Broadband Speed and it's very reliable too. I found O2 are actually faster than BT Infinity too, I know what you're going to say how can they be, well you try BT and you'll see for yourself. Also fantastic package deal, no one can actually compete with their discounts and overall good quality service! I'll never leave them that's for sure, anyone that discredits O2 Broadband has something wrong with their head or needs examining too. Keep up the good work... (read more)
★★★☆☆
“OK”
Written on: 07/04/2013
Generally broadband was fine but after two years the service got slower. I upgraded to what O2 said was technically a better package for less than i was paying. The service was unstable and i was naturally unhappy, but became even more dissatisfied when i relised they had sold their service to Sky, they knew they were going to do this and obviously were trying to get their customers to sign up for a further 12 months at lowere prices so that they could sell their business to Sky. I signed... (read more)
★☆☆☆☆
“Worst customer service experience with no technical skills”
Written on: 04/04/2013 by Choppie99 (1 review written)
Be warned, O2 are at the bottom end of the scale when it comes to custoemr service I experiecned a broadband outage two weeks ago and reported this to O2, I explained that this was a fault at the BT Excahnge that needs to be fixed, I work in technology so was able to diagnose this, after calling daily for a week they finally logged a fault with BT (they refused to do this earlier as this is their process), BT engineer came out and confirmed that this was an Exchange fault, and booked it in... (read more)
Glenvee's Response to Choppie99's Review
Written on: 13/04/2013
Omg another person that likes to moan, dear me I suggest you go on J Kyle show, just shows your Mentality!.... Nothing wrong with o2 for customer service witter on to someone that cares!
Reply to this comment
Glenvee's Response to Choppie99's Review
Written on: 13/04/2013
I find that hard to believe, O2 are good in Customer Service, I think you need to learn how to spell before being critical about companies
Reply to this comment
Choppie99's reply to Glenvee's Comment
Written on: 14/04/2013
Good to see O2 Customer service doing something - other than ignoring my request for assistance. Posting three replies at the same time under three different IDs for my review - try to be less obvious next time guys and post your replies at different times and days.
You are right of course, I am just a moaner, I should just expect the 22 days without broadband that is still not resolved to be typical of the customer service provided by O2 - if I had researched and seen all the similar responses form other peoples reviews I would have been able to manage my own expectations - just another moaning customer - I guess you guys get that a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for taking the time to respond - time to put your headset back on and take some calls in the O2 customers service centre
Reply to this comment
Glenvee's reply to Choppie99's Comment
Written on: 15/04/2013
I don't work for O2 lol
Reply to this comment
★★★☆☆
“Watch out they Sulk if leaving”
Written on: 03/04/2013 by Purpleshadez
Granted the 18 month i was with o2 the customer service was good and Speed, reliability was better than most company's i have been with, if i ever got a single dis-collect i could call and know one of there agents would look into the matter. But once i got my MAC code so i could try another company all went to hell.. since midnight to 11am i got dis-collected 8 times, which o2 confirmed, BUT then followed but saying to me that they can only follow up on it if you have 10 Dis-collects.. in... (read more)
★☆☆☆☆
“O2 changing to Sky”
Written on: 03/04/2013 by Migage
Had a live webchat with O2 regarding O2's internet all moving to Sky. After reading how poor Sky appears to be from reviews here and elsewhere, I asked the O2 adviser if the move would be a complete move to Sky (and the poor service/product quality), or will there still be some of O2's service and product quality. Was told (openly which was nice) that the whole product will be taken over by Sky. I thanked the person for helping me not make a mistake to purchase the soon-to-be Sky internet... (read more)
Tynesider's Response to Migage's Review
Written on: 08/06/2013
O2 have been great for the past three years I have been with them. I then find out they are stabbing their customers in the back with a move to Sky, who I left to go to O2 in the first place. I had just signed a years contract and only a day or so later I was told the bad news. The problem I now have is which ISP do I go to next Jan when my contract runs out? All the big names like Sky,BT etc have very poor reviews. Shame on O2 for letting all of their loyal customers down.
Reply to this comment
★★☆☆☆
“Very slow broadband regularly disconnecting”
Written on: 15/03/2013
After 18 months of continual disconnection (approx once every hour) and repairing the connection to get a decent speed, I have finally decided to look elsewhere. Customer Services have been great and polite, whom I have contacted on various occasions, but long term does not solve the connection problem. This does not in any way relate to my computer as it is the service I believe according to the computer techs (had a full health check). I have broadband, landline and mobile account with... (read more)
Glenvee's Comment
Written on: 13/04/2013
The best provider is actually O2 I've been to several and O2 by far is the greatest I think you need to check properly at your computer because the speed is fantastic with O2.. If you're thinking of leaving as you said do not go with BT Infinity as their Customer Service is very poor and Broadband speed is very poor O2 is much faster plus much cheaper!
Reply to this comment
★☆☆☆☆
“frustrating”
Written on: 06/03/2013
I never felt so much frustrated dealing with a customer service, ever! I moved to a new flat and wanted to bring the broadband. After one month I spent so much money on calling O2 CS because they wouldn't call me back. Every time had to explain the whole story from scratch to someone who in the end wouldn't care at all. They couldn't solve a simple problem as identifying the correct line to take over (they were trying to take over my neughnour line in a 2 flat building!). In the end the only... (read more)
See next 10 reviews
Showing 1 - 10 of 353 Reviews
★☆☆☆☆
“Am cancelling ASAP!!”
Written on: 18/02/2013
I had been with O2 for my mobile for 5-6 years and had home broadband for 2 years, with no problems, that was until we moved house in December 2012. I called O2 explaining that we were going to be moving. I did say that I wasn't too happy with the £26 a month we were paying for home broadband and the home phone as we barely use either so said that because we were now moving then we 'may' cancel and go with another provider as I had found much cheaper deals. They told me that they could... (read more)
Liverpoolblonde's Comment
Written on: 18/02/2013
Following my earlier review of O2 Broadband and home phone, I called back and said that I wish to cancel and close my account. I was put through to a lovely lady who actually listened to me (for once) and was very sympathetic to all of the issues that I've had with O2 over the past couple of months.
She was great and gave me a really great deal so finally I'm pleased!! I'd still rather have not had to deal with all of the rubbish that O2 have put me through since moving house (like moving house isn't stressful enough) but I do appreciate the deal that they have now given me and as long as there are no more problems then I will be sticking with them.
It just goes to show that one person who delivers outstanding customer service can really make a difference! I was all ready to close down my account (they obviously want to do whatever they can to keep you) and maybe I was just lucky today and got a great lady on the end of the phone who couldn't have been more friendly and helpful, so at least not everyone who works at O2 is so bad. I just hope that's the end of it now!
Reply to this comment
Robertito's Comment
Written on: 30/03/2013
At the moment O2 need to keep their customers before they complete the Sky deal, so if you are out of contract and ask for a MAC, they will offer you free broadband for a year.
Reply to this comment
★☆☆☆☆
“Avoid at all costs !!!!!”
Written on: 12/02/2013 by vitshetty
Very poor customer care as they have no idea about what they are talking about and make you wait for hours. Bills are always wrong & charged falsely high and you have to call customer care for refund on the bills & have the above experience. Very frustrating experience & you will waste a lot of time in calling customer care & at the end of contract they ask you to send back router ( 2yr old) !!! So avoid at all cost unless you want to be stressed unnecessarily & waste your time. (read more)
★★★★★
“Good price, good service, good performance”
Written on: 29/01/2013 by Jim_Cambridge (1 review written)
My O2 broadband and phone service started about 6 weeks ago. Maybe I am writing this review too soon, but so far so good. The price is very competitive for existing O2 customers, service friendly and helpful. I had some trouble with the wireless router but I think it was probably my fault, and they spent time talking through on the helpline (freephone number). I am on the all-rounder package, and get speeds of around 10Mb fairly consistently. One thing that swung it for me was the phone... (read more)
★★☆☆☆
“UTTERLY INCOMPETENT ”
Written on: 28/01/2013 by jooleshouse
I have been with o2 broadband and home phone for 3 years. I joined them after reading good reviews on Which but I think there service has gone downhill. I was without phone or broadband for 10 days and it took many phone calls and hassle to get the fault fixed. They told me I would be refunded for the days without any service which I'm still waiting for 4 months later. My partner has recently got a mobile with them and this has taken over a week to set up and he's still having problems. When... (read more)
★★★★★
“Excellent reliable service”
Written on: 05/01/2013 by asterix100 (3 reviews written)
Been with o2 Broadband for 4 years now ,good internet speeds no capping or throttling downloads, excellent reliable service with no hidden gimmicks download restrictions . English call center staff are friendly courteous and professional unlike other 2 star broadbad providers i have terminated in the past due to unhelpful foreign call centers poor speeds and service . Tip :Remember to renew your 12 month contract last month it expires to benefit from half price Broadband (£6:25p existing... (read more)
★★★★★
“Best Broadband For Value and Service”
Written on: 31/12/2012
Best Broadband EVER, great value, 12.50 a month, broadband only, unlimited usage, and up to 16mb, could ask for more! (read more)
★☆☆☆☆
“Don't use O2 broadband! Super bad custumer service!”
Written on: 03/12/2012
I got a 20Gb broadband limit for £13.50 with them to just check my emails, sometimes see some youtube videos, and eventually download a 1Gb video (maybe 2-3 month) Then, in 3 days they said I used the 20Gb limit and they slowed down my speed!!! And, I was even not at home!! I called the costumer service and they really don't think outside of the box! They claim I did use the 20Gb in 3 days (they did an investigation), and said the best is to change to the unlimited usage paying £17.50. I... (read more)
123Anonymousguy's Comment
Written on: 11/12/2012
20gb can be used within a few days, these days its not a lot, believe me. and switch over to their unlimited for 12.75 a month with an o2 mobile, all rounder package, itl do you proud
Reply to this comment
123Anonymousguy's Comment
Written on: 31/12/2012
change then. to unlimited for 12.50 a month, broadband only
Reply to this comment
Anonymousguy's Comment
Written on: 09/01/2013
you probably did use it, i mean a standard youtube video is capable of using 300mb in 4 mins. check this out, you might want to upgrade your package.
Reply to this comment
★☆☆☆☆
“Steer clear - Not worth the trouble”
Written on: 23/11/2012
I have been an O2 customer for 6 years and have had on and off trouble with them throughout this time. The first 3 years the service was great but after that it just went downhill from there. I gave them the benefit of the doubt on more than one occasion and things would be fine for a while but then something would go wrong and I would be left fighting my corner to the rude and obnoxious sales team. The main issues I have had with O2 are that the internet (which I pay extra for) does not... (read more)
★☆☆☆☆
“Appalling connection. Very slow and constantly cuts out.”
Written on: 21/11/2012 by seac (1 review written)
I have said it all in the title. My 02 dongle is utterly dreadful. It takes ages to connect EVERY SINGLE TIME, then the actual connection is fantastically slow and I can never be sure when I will lose the connection completely. This happens all the time, say twice in a two hour session. There is no human to talk to and the system couldn't care less about you. I wish I could sue these people for the terrible effect they have on my working/everyday life. (read more)
Glenvee's Response to seac's Review
Written on: 14/04/2013
I find that hard to believe my speed is fantastic. Keep up the good work O2.
Reply to this comment
Seac's reply to Glenvee's Comment
Written on: 14/04/2013
I have better things to do with my time than bother to post an untrue review Glenvee so don't be so rude.
Reply to this comment
★☆☆☆☆
“Regularly slow or disconnects”
Written on: 11/11/2012
The O2 broadband is awful. It goes slower than dial-up on a regular basis. In the last week, there have been two days where it was literally not able to load google.com in under 5 minutes. Because of its terrible connection, it regularly disconnects. It is incredibly frustrating to use because of this. Lots of days it is completely fine, but this just really doesn't make up for all of the terrible days. I went on their website when I first started using it and it said that they would send... (read more)
See next 10 reviews
Showing 11 - 20 of 353 Reviews
★☆☆☆☆
“Slow...disconnects...never stable...throttled”
Written on: 20/10/2012 by andy_pipkin
Well after 2 years of pain from this...false prommisses and lock in contracts..IM OFF...what a terrible experience its been...in fact O2 broadband is about as good as the phone network.. (read more)
★★★★☆
“Leaving on principle”
Written on: 17/10/2012 by Revned (1 review written)
Sounding a little two faced here I know. Been with O2 for years, on the very rare occasion that I have had any problems with service they have always corrected any isues with little fuss through helpful UK based staff. The speed is consistent and even with three children myself and my wife connecting through wifi at the same time we all enjoy trouble free browsing, gaming, and viewing. Free Mcafee security with 3 licenes also. I have decided to leave O2 for what may seem a really petty... (read more)
★★★★★
“Good service ”
Written on: 29/09/2012 by billy1and2 (13 reviews written)
I am now on my fourth internet service provider and can honestly say out of all of the ones I have tried O2 has the most constant reliable service. It’s not super fast but good enough for all normal use. I am no longer with O2 sadly because they don’t do fiber optic service and I like to download movies. I do find their staff a bit clueless but because I never had more than a couple of outages in the two years I had O2 Broadband I never had to speak to them very much. O2 made it very... (read more)
★☆☆☆☆
“Scam! Don't let you cancel! ”
Written on: 26/09/2012 by Chanixx (1 review written)
I have been with O2 broadband for years but had to cancel due to moving out of home. I read on the website that the only way to cancel is by phone which I thought dodgy... I called them and said I needed to cancel as I was moving out, the guy was extremely helpful and sent me a per paid envelope to return the modem. I then discovered that they had not cancelled it and charged me another months subscription!!! I phoned them and they said that I had not cancelled and that they had sent me... (read more)
★★★★★
“Reliable and great customer service”
Written on: 20/08/2012 by mswhite (4 reviews written)
Been on O2 for over a year, and the service is reliable, good speed (same as Virgin which is supposed to be faster) and best of all, the customer service is fantastic. I've never had a problem with connection of internet. I have the home phone which has been problematic a couple of times (not O2's fault), which they sorted out promptly and kept me updated on. The service centre's are in the UK, which is exactly what you need in your provider and it's the customer service level that kept me... (read more)
★★★★☆
“Great customer service and FREE to call”
Written on: 12/08/2012 by fab_ash (2 reviews written)
My internet packed up for some reason this morning and I was quite reluctant to call them for help because I remember when I has AOL and I used to call them and they kept me on the phone for 20mins and then charged me and arm and a leg for the call. I finished got annoyed that resetting the router ect didnt work do gave them a cal and the gentleman on the phone (UK call center may I add) was EXTREMELY helpful and guided me through a few simple steps and sorted it out with 5 mins start to... (read more)
★☆☆☆☆
“THE SLOWEST BROADBAND IN THE WORLD”
Written on: 08/08/2012
I have signed up a contract for 20 mb . But what i got its like 0.5 mb most of the time and a lot of disconnection as well. DONT USE THIS BROADBAND ITS SLOW AND CHEAP . also the customer service never pick up the phone . they will do nothing about it (read more)
★★★★☆
“Better than BT”
Written on: 06/08/2012
I was hesitant about moving over to O2 after reading all the comments on here, however, I took the plunge. It seems my O2 broadband connection is faster and runs a lot smoother than faster than BT . A few issues with the whole set up , but made a phone call to CS at O2 and it was resolved in about 2 mins :) Since then it has been running like a finely tuned engine, It is just smoother to use, easy to set up and a lot more effiicent. I cannot say really much than that expect it does... (read more)
★☆☆☆☆
“It's cheap for a reason.”
Written on: 22/07/2012
As I write this review, I live in fear of my internet dropping at any second. I live in a relatively rural area, so I don't expect much speed wise, however I do expect a reliable provider. Unfortunately, this is not the case. I'm a gaming fanatic and play a lot of online games but O2 hinders this greatly. I'm regularly disconnected from games only to find it is becuase the internet has died. I will be looking for a new internet provider immediately... (read more)
★★☆☆☆
“poor connection speeds- difficult to cancel”
Written on: 18/07/2012 by sllc21 (1 review written)
broadband speeds very poor - made it as difficult as possible to cancel, kept trying to get me to stay even though I advised I was able to get a connection speed 30 times faster for only £1 more a month with another company! When the difference is that huge companies should accept defeat & concentrate on improving their products & service rather than trying to bully customers into staying on an inferior product. (read more)
See next 10 reviews
Showing 21 - 30 of 353 Reviews
★★★☆☆
“If you are a P2P file sharer o2 is not for you”
Written on: 10/07/2012
o2 peaked about 18 months ago, they had good products at good prices with good support. They are now slipping quite quickly down the rankings. Admin and account management is still good but products are no longer competitive. Onerous traffic management makes p2p file sharing untenable and this is spilling over into other areas.'The Works Package (all singing dancing option) may still be OK but this is expensive and new subsribers can do better elsewhere. (read more)
★★★☆☆
“slow and clunky”
Written on: 05/07/2012 by tonyallen3rd
General broadband access is reasonably fast and reliable, but email is slow and cumbersome, requiring too many different steps to access, repeating this whole process to resume after only a couple of minutes idle time. The email page is also completely inaccessible for random periods on a daily basis. (read more)
★☆☆☆☆
“Awful from the start! ”
Written on: 12/06/2012 by Emilyk54 (1 review written)
Having spoken to a lovely girl in the store we booked the app for our home broadband to be installed by B.T, this as usual was a 4hr tomescale. This from here is where it goes down hill. I waited in for the engineer and as expected he did not show, on contacting the customer service, line I can at least this advisor was helpful, advised he'd called the engineer who said he'd been at 6:20 but no one was at home. This was a joke as we where in and had been all afernoon, in actual fact on the... (read more)
★★★★★
“Good Service, also actually keen to retain Customers”
Written on: 07/06/2012 by silverPO (1 review written)
Now with O2 for second year. Initial Setup & transfer was excellent, speed is only 6M but I am miles from Exchange so still pretty good. Their response to questions is very good, prompt, sensible and mobile texting of an answer AS WELL as the email contact is a bonus. I approached them about service cost when the First year was up and they were prepared to offer a competitive price for year 2 so well done there O2! Would I change, well if someone offered me a MUCH lower monthly rate and... (read more)
★☆☆☆☆
“DO NOT GET”
Written on: 18/05/2012
do not waste your time on this utter garbage. During my sons GCSE year it decided to slow down to a halt. it is a complete waste and if you do not want to die of old age before you can finish logging out of facebook...dont get this. (read more)
Guest's Comment
Written on: 11/06/2012
Must agree,it was ok at the start then down to a crawl, and when you spoke to customer services , it was the a run around the houses doing this doing that,they would not accept the fault was external. Changed to another supplier and Bingo,system flying
Reply to this comment
★☆☆☆☆
“Worst service ever”
Written on: 03/05/2012 by john_terret
My line got disconnected due to "system issues" and i have called them everyday told it will be re-provisioned in the next 24 hours however 6 days later and still nothing spoken to endless useless call center agents that have no idea what they are talking about. Eventually i demanded to speak to manager that told me it will definitely be sorted in the next 24 hours well guess what still not working, hopeless! If you sign up with o2 broadband and god forbid that you do then please be... (read more)
★★★☆☆
“Expensive!!”
Written on: 14/04/2012
I had o2 broadband for 1 year and cancelled when my contract was up. When i signed up i was told that it would cost £25.50 per month for internet and phone calls but when the first bill came in it cost £34 per month and that is how much it has been for the past year. I don't own a house phone as everyone has mobiles so i didn't even use the phone calls. The speed was ok but after about 10 minutes use it cut off for an hour. You get 20GB downloads per month which is not alot considering the... (read more)
★★☆☆☆
“O2 Future”
Written on: 13/03/2012
I have read that O2 are loosing a high number of customers. I am not surprised I asked for a MAC code and they didnt really try to get me to stay with them. It seems they are resigned to loosing customers I ask if they are going to stay in the UK market for Home broadband? (read more)
★★★★★
“£3.50 for broadband? Great company!”
Written on: 07/03/2012 by chunkykitkat (3 reviews written)
I searched around for cheap and reliable broadband using broadbandchoices and O2 seemed to be the best choice for me. £3.50 for cheap broadband was too hard to resist. I've never had a problem with my connection and I would highly recommend to everyone to check it out! :) (read more)
★★★★★
“Great customer services. ”
Written on: 31/10/2011 by g60chubb (3 reviews written)
Probably one of the best big company I've had the pleasure of speaking to. All the staff were always friendly and helpful and my broadband was never any trouble. (read more)
See next 10 reviews
Showing 31 - 40 of 353 Reviews
★☆☆☆☆
“4hrs on hold this week to speak to o2 !!!!! AVOID o2 !!!!”
Written on: 21/10/2011 by Steve73 (1 review written)
What is going on with 02 - the worst customer service experience ever....AVOID o2 at all costs if you value customer service (read more)
★☆☆☆☆
“You pay for what you get when it comes to 02 internet!!”
Written on: 18/10/2011
We live in South London, Clapham/Battersea to be precised. Living in London you would expect the internet to be good from a top provider, well think again!! So far we have had 2 boxes both of which have been rubbish, the internet is slow and beings back the painful memories of putting up with dial up!! Admittedly 02 do pick up the phone quickly when you call their helpline but this is little use when they are poorly trained and unhelpful went you get through. 02 have given us a small... (read more)
★★★★★
“Not brilliant exchange, made up for by excellent service”
Written on: 07/10/2011
Having recently had sky mess me about i went for o2 home broadband and couldnt be happy, quick reliable speed, fantastic in store service and a personalised approach have made things a delight. Fully recommended. T.S Lancaster (read more)
★★★★☆
“Efficient, friendly customer service”
Written on: 07/10/2011 by alliei80 (2 reviews written)
I felt compelled to write after leaving O2 Broadband and the well above average customer service I received in cancelling. I was cancelling as I am shortly moving house so am going to use mobile broadband in the interim as I had to give notice on my BT line. After spending 20 minutes and having the same conversation three times with three different individuals at BT and still not having entirely properly processed my cancellation I was not looking forward to the same experience with O2. ... (read more)
★☆☆☆☆
“O2 Phone Insurance I don't I'd bother!”
Written on: 16/09/2011 by Neacail (1 review written)
I've been with 02 for a few years and was all ok until my blackberry torch started malfunctioning. I sent it in to get a warranty repair, after a saga lasting about 5-6 weeks, I basically had to buy a refurbished phone from them because the accidental cover insurance didn't cover my repair because water had got into it! They confirmed that had I reported it as stolen, dropped it in a bucket of water, or driven over it with my car, I would have had a new phone but, as I wasn't aware of the... (read more)
Guest's Response to Neacail's Review
Written on: 10/10/2011
review broadband dope not yur phone ins,, who may i add is a seperate company
Reply to this comment
Dura123's Response to Neacail's Review
Written on: 18/01/2013
no phone insurance cover water damage.
Reply to this comment
★★★★☆
“great value”
Written on: 05/06/2011
Hi all i have had 02 broadband for 2 years now and like most people tends to have its ups and downs,i currently get 9mb downspeed and 512kb up speed which is reasnable.I play online gaming and the only game that lags or doesnt play aswell as others is fifa 11 for wot reason i do not no,and the wireless routers seem to be fine.o2 gave me great discount when i says i was going to leave them last year and gave me the all rounder package for a great £12.50 so really compared to other broadband... (read more)
★★★★☆
“O2 broadband is user friendly”
Written on: 03/06/2011 by vanessaham (2 reviews written)
The interface of the site & service is user friendly. The necessary information is displayed beautifully. Has a rich collection of quality service. I'm Sure to visit again. (read more)
★☆☆☆☆
“READ BEFORE GETTING O2 BROADBAND AND PHONE!!!”
Written on: 26/05/2011 by SP2011 (1 review written)
I have been an O2 mobile customer for over 8 years so I was pleased to see that they had some deals for existing customers for broadband and home phone. I guess overall if something looks to good to be true then it generally isn't very good. When I rand O2 to enquire about their broadband and home phone services I explained that I already had a land line but it was probably deactivated as this was new property, however the customer service man said that there was no phone line and this was... (read more)
Guest's Response to SP2011's Review
Written on: 14/06/2011
Its a shame you have had a poor experience. I do know however that the installation cost can be reduced by the telesales team by using a promo code. I know the price does show as full cost on the confirmation, but when you get the bill you can see a promotion code has been added to half the price (this is what happened to me)
Reply to this comment
★☆☆☆☆
“I agree with the others, it's hopeless, a waste of...”
Written on: 24/11/2009 by EdF (4 reviews written)
I agree with the others, it's hopeless, a waste of money. I live in a rural area in the Highlands so I thought the inability to connect was caused by poor reception - although our O2 mobile phones work okay. However, having just visited the Midlands, it was no better. I ended up going to a library to use their free Broadband PC to get my emails. I've been to an O2 shop and the 'guru' there played about with the dongle and my laptop, loaded new drivers and finally deciding that the extension... (read more)
★☆☆☆☆
“Bad area coverage. We used to use Orange UK and...”
Written on: 08/07/2009
Bad area coverage. We used to use Orange UK and changed to O2 Mobile Broadband to see if better coverage and it's the worst possible.
Takes around 10 - 15 minutes to pickup the 02-UK network and once connected, it connects at 56 kbps.
Slow connection, slow program loading. Complained to 02 and will pursue.
(read more)
See next 10 reviews
Showing 41 - 50 of 353 Reviews
overview
Top 5 Broadband Reviews
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Talk Talk Broadband www.talktalk.co.uk
2315 reviews read latest review -
2. Titan ADSL www.titan-adsl.co.uk
145 reviews read latest review -
3. Broadbandchoices - www.broadbandchoices.co.uk
108 reviews read latest review -
4. O2 broadband - www.o2.co.uk
353 reviews read latest review -
5. Be Broadband www.bethere.co.uk
239 reviews read latest review
Consumer Choices
Useful Info
-
Frequently Asked Questions
Latest Reviews in Broadband Reviews
-
Broadcall From The Utility Warehouse www.utilitywarehouse.co.uk
"UK's Cheapest and still reliable!" Read More
-
PlusNet Broadband www.plus.net
"Plusnet sent me a bill of £48...." Read More
-
Broadbandchoices - www.broadbandchoices.co.uk
"The best to compare your broad..." Read More
-
Talk Talk Broadband www.talktalk.co.uk
"I m extremely pleased" Read More
-
Time Talk - www.timetalk.co.uk
"Stay away from Time Talk" Read More
Latest items in Broadband Reviews
See more ▼
- You are here:
- Review Centre
- Utilities and Services
- Broadband Reviews
- O2 broadband - www.o2.co.uk
- Overview
Glenvee's Response to Choppie99's Review
Written on: 13/04/2013
i've no problem with o2 Broadband, some people just like to moan and moan about anything!