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| Reliability | 6.7/10   |
|---|---|
| Customer Service | 6.7/10 |
| Speed Consistency | 6.8/10 |
| Value for Money | 7.2/10 |
| Reviewer Rating | 6.6/10 |
| Overall Rating | 6.7/10 |
Full review by
wrinklysteve
on 3rd May 2008
User Rating : 8
Respect :
0
Bad Points: Took 45 mins to connect to helpline to inquire about a service outage - OK it was a Sunday, but still.
General comments: Competent, provide what they promised, help staff well trained.
Gave me an estimate (proved to be accurate) of what my line could take which guided my package choice: kept me informed at every stage of the transfer from Virgin: transfer was quick and prompt: download speeds as promised: informed me of temporary service interruption due to maintenance.
wrinklysteve's review and ratings | 77 words
Review by
ian191
on 2nd May 2008
User Rating : 7
Respect :
0
Cant wait till o2 take over my exchange and that becomes live. Then I will be getting stupid speeds and a cheaper price. Come on o2 do something for North Devon! We don't have no cable broadband down here. 8 meg is that fastest speed we can get thanks to BT. Sort it out!
ian191's full review | 93 words
Review by
crona
on 1st May 2008
User Rating : 0
Respect :
0
O2 gets good reviews only from people who haven t experienced any problems. The real test is when there is a problem and here O2 fails for me personally. Their customer service although polite (which wins many people and me at the beginning) is un-knowledgeable as far as I am concerned. After you ve exhausted their 3 standard troubleshooting bullet points it is chaos. I received a router who couldn t connect to the internet (phone line was failed to connect). 35mins on the phone and ...
crona's full review | 264 words
Review by
Guest.
on 1st May 2008
User Rating : 9
Respect :
-1
Some staff weren't trained well enough to speak to me personally I believe as I did not find them helpful, had to escalate a problem to management but it was solved promptly and 3 months free broadband issued.
Apart from this, good reliable service at a responsible price and do recommend O2 Broadband!
Guest.'s full review | 65 words
Review by
Jnd
on 21st Apr 2008
User Rating : 2
Respect :
+1
It seems to me that they are unhelpful in my experience as I feel I have wasted my time. The router came and I wasted 5 hours trying to get broadband. I was told, they will take the matter with BT. After 2 days, got back to them, they told me it was the router that was wrong and I was sent another one. The new router came, same issue and I was told, they will raise the matter with BT. Every 2 days, I need to spend 2 hours with them to hear the same story and at the end of the day, I decided to c ...
Jnd's full review | 131 words | 1 comment added.
Review by
Guest.
on 20th Apr 2008
User Rating : 1
Respect :
0
Cheap for O2 customers. Not available in many parts of Scotland eg Aberdeen as far as I am aware, Lack of availability really lets O2 down in my opinion. Due to where I live I think o2 should support it therefore I do not recommend this internet provider.
Guest.'s full review | 48 words
Review by
Neversoft
on 16th Apr 2008
User Rating : 9
Respect :
0
Having come from Telewest/Virgin I was looking for an ISP that could give me similar speeds via ADSL. Sign-up for the 24Mb package but was disappointed to find I was only getting about 8... Called them, got straight through to Tech Support , in the evening without ANY queuing. They tested my line to find it would only do 8Mb and immediately dropped my package down to the £12.50 one - all within the space of 10 minutes! Excellent.Had a few problems with disconnects but another faultless ca ...
Neversoft's full review | 159 words
Review by
Guest.
on 15th Apr 2008
User Rating : 0
Respect :
0
I just cannot believe the reviews for this company! Google them and see the truth! Their equipment is very very poor, their O2 box has the air vents in the bottom of it gets so hot you could fry and egg on it. It's wireless range is very poor, they renew the lease on it all the time So your service just drops out when it feels like it! Technical support well to be polite, they are not as clever as they think they are and then to tell me to buy a better router to get a more stable service! I don' ...
Guest.'s full review | 128 words
Review by
Kasia M
on 10th Apr 2008
User Rating : 1
Respect :
0
Low speed, lost connection few times a day, every time I call 02 broadband they keep me on the phone for 2 hours as far as I am aware asking the same questions, not keeping records of previous calls I made. Still problem not solved. I have been with them for over a month, half of the time I had a problem with the broadband. I am thinking of moving providers.
Kasia M's full review | 72 words
Review by
Guest.
on 8th Apr 2008
User Rating : 9
Respect :
0
I have felt that the Speed and customer service has exceeded any experience I have had with any other internet provider. After a few years struggle with Tiscali, O2 seems like another, better world of broadband. And what's great it's much cheaper. Well recommend O2 broadband.!
Guest.'s full review | 52 words
Review by
Guest.
on 4th Apr 2008
User Rating : 10
Respect :
0
A must have, getting very high speeds with 1 pc and 2 laptops connected simultaneously. Download speeds are the best ive ever had. Could not fault O2 on anything. Very helpful customer service which is based in the UK, and so far no waiting time when I have called.
Guest.'s full review | 66 words
Review by
davehoffs
on 20th Mar 2008
User Rating : 9
Respect :
0
As an O2 mobile customer I got a great deal at £7.50. I got text and email updates every couple of days and on the day they said it would go live, I turned on my phoned and hey presto they said it was connected. 30 mins later every machine in the house has wireless at 9 meg download (as opposed to the advertised 8 and 700kbps upload. I had Tiscali before and only now do I realise I was not to change 12 months ago. I would definitely recommend this to anyone who want a serious broadband con ...
davehoffs's full review | 138 words
Review by
Guest.
on 17th Mar 2008
User Rating : 10
Respect :
0
In my experience O2 broadband are fast reliable, great, easy to use. Infact I cant think of one bad thing to say about the experience I have had with www.o2.co.uk, I really like 02 broadband because great to use easy to set up and value for money!
Guest.'s full review | 52 words
Review by
Retole
on 2nd Mar 2008
User Rating : 10
Respect :
0
After being completely dissatisfied with AOL, we decided it was time to change broadband providers. O2 sent frequent texts to give us information on the status of our broadband changeover, and it all happened stress-free and in just over week. Once the package was received, we set up quickly and easily.The actual service is brilliant! It's much faster than our old AOL service (10mbs faster for the same price) and the connection is much more reliable. It works well with all our different computer ...
Retole's full review | 148 words
Review by
Guest.
on 2nd Mar 2008
User Rating : 1
Respect :
0
I used to be with Aol for many years, not a great product but reliable!
Now O2 Broadband, well where do you start, there o2 box What a piece of junk.
Never the same any 2 days running drops the line hangs or even just turns itself off! And thats on a good day, their help line is not very good its well know that there router has a problem and you just get unhelpful information, so far at my expense I have had a ADSL faceplate fitted the ext sockets taken out of the system and still it drops out
...
Guest.'s full review | 115 words
Review by
gibbsville
on 23rd Feb 2008
User Rating : 9
Respect :
+1
Had o2 broadband for 2 months after leaving the joke of a service virgin media (which by the way was fine when it was telewest)So far so good a hefty discount because I have a 02 mobile a good steady speed of about 4.5 meg and they actually COMMUNICATE with their customers for example i received an email today stating some work was been done and i may experience some issues with my broadband and all will be back to normal tomorrow AMAZING a company that actually lets you know whats going on,mayb ...
gibbsville's full review | 161 words | 1 comment added.
Review by
Guest.
on 22nd Feb 2008
User Rating : 0
Respect :
0
Im a customer of o2 and have found they keep messing up my bill. Every time I call they don't do anything to help you with the problem they have made happen/... they think thats good service.
Guest.'s full review | 42 words
Review by
dilus
on 18th Feb 2008
User Rating : 10
Respect :
+1
I had been with AOL for 7 years without any problems but was not happy at the cost 14.99 per month for the slow speed that I was getting (795 Kbps download, 234 Kbps upload) I live 3.1km away from my exchange so was not surprised at this speed despite AOL telling me I was getting 2000 Kbps download for free.
I requested a MAC code via phone conversation to AOL and to my surprise I received it the same night (very surprised at this) I applied online for an 02 broadband package at 7.50 per month d ...
dilus's full review | 357 words | 1 comment added.
Review by
bigboyQ
on 16th Feb 2008
User Rating : 10
Respect :
0
Been using NTL then Virgin for 7 years, moved house to a area that did not have NTL. Did some research, and thought I will go for 02, (NOW BEEN USINGING 02 FOR 4 MONTHS) since I had a contract with them for my mobile, I thought £15pm for 20MB was good value. Excellent communication, I knew what was happening all the way, which looking at other service providers is quite a novel idea. Setting up was very easy, also the router provided is locked down and you do not have full control of the m ...
bigboyQ's full review | 236 words
Review by
Guest.
on 14th Feb 2008
User Rating : 10
Respect :
+1
Recently swapped to O2, having been with AOL for several years. O2 has been a revelation. Customer service is fantastic. When you sign up, there are regular text and email messages to give you progress on your order. Wireless box delivery was prompt and you can choose where and when it is delivered. Service up and running on the promised date. Install is quick and easy. Have had a couple of subsequent techy queries (wanting to ditch our Norton, for the free McAfee supplied by O2 - the helpline ...
Guest.'s full review | 125 words | 1 comment added.
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