Chemist Direct Reviews - www.chemistdirect.co.uk

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Latest Reviews

“Recommended”

Written on: 29/08/2014 by MatthewHughes1 (2 reviews written)

Chemist Direct is the top shop for buying healthcare products at very competitive prices. services are good while prices are very competitive. Recommended to quality councious people… Read Full Review

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“DON'T USE”

Written on: 25/07/2014 by ElizabethBarrettBogarde (1 review written)

I did not want to give them one star but cant submit this review unless I do. I too had a good experience the first time I used Chemist Direct but not this time. The amount you have to order before free delivery has gone up and although super standard delivery is supposed to be 1 to 3 days my order hasn't arrived on day 4. This may be because they are using Hermes to deliver. I have been told first that an attempt was made to deliver yesterday. It wasn't. I stayed at home all day. When I… Read Full Review

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“My first order with this shop was perfect, cheap and...”

Written on: 26/06/2014 by pietheyn (1 review written)

My first order with this shop was perfect, cheap and fast. My second order was a dissaster. I received a totally wrong product and never got any reaction to my emails. The product I received is far more cheaper than my real order so I guess that once in a while the try this trick to have some extra money. Prices are comparable elsewhere so please stay a way!… Read Full Review

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“Good Price Bad Packaging”

Written on: 17/06/2014

The prices are competitive. The product range is extensive. The packaging used to deliver my products to me was so bad that the parcel arrived 1/2 opened. Luckily the products were inside... but only just. I didn't like that the box was such bad quality… Read Full Review

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“Sent prescription to wrong address, didn't respond to...”

Written on: 21/05/2014 by twDalrymple57 (1 review written)

I would award 0 stars. Two items, each sent to wrong address (in spite of address being correct on prescription as well as in form filled in online). No response to two email queries nor to online query… Read Full Review

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“Lost my custom!”

Written on: 21/05/2014 by Ruby416 (1 review written)

Having ordered Salcura Dermaspray from them and been unable to use it because of its pungent toilet cleaner smell which affected my breathing and didn't work on my itchy rash, I asked for a refund. They wouldn't refund because I had opened and used it! How was I to know it stank to high heaven and didn't work without opening it? At 15 UK pounds including postage, I am pretty annoyed at their unhelpful attitude as Salcura offered to send them a replacement if they refunded me so they wouldn't… Read Full Review

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“Disappeared Order? ”

Written on: 17/05/2014 by Anna8 (1 review written)

I made a purchase two weeks ago I received an email confirming the payment but I still do not receive my order!! After several days of waiting I have contacted them and I had to insist several times for them to give me an answer (but not solution). According to them my order was delivered and though I have told them that is not true!...and my neighbors have not received anything for me! According to them they are investigating and asking the company that makes deliveries...but I still… Read Full Review

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“Product never came and HORRENDOUS customer service!”

Written on: 16/05/2014 by ElisaHarding58 (1 review written)

I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my… Read Full Review

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“Efficient, fast service and great prices”

Written on: 14/05/2014 by Soundman471 (1 review written)

Had read the reviews on the web about this company which were either good or totally the opposite so decided to try for myself. I placed an order for a three month supply of a human drug (Famotidine 20mg tablets), which had been prescribed by my Vet for my dog, so not a straight forward order. I ordered Saturday 10 May, sent the prescription to them the same day by "Royal Mail Signed For", as it was the first time I had used them and I wanted to be able to track it. Received an e-mail on… Read Full Review

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“Never again”

Written on: 07/05/2014 by ToriGutierrez (1 review written)

I have ordered some products on April 22. It is May 7 and it has not arrived yet. I have asked ChemistDirect for assistance but I was requested to wait till May 27!!! They told me they cannot do anything before that. I even do not know if they sent the goods or not. So never, ever again!!!… Read Full Review

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“Never again”

Written on: 18/04/2014 by jennymcuk1979 (1 review written)

I ordered a next day delivery product and guess what it didn't arrive the next day. I ordered hours before the deadline and then proceeded to become very frustrated with the lack of movement of my order. I ordered Wednesday and wanted my package to arrive on Thursday but now because of bank holiday I will not be getting it until at least Tuesday. I used the online chat service to voice my displeasure and was met with rudeness, lack of information, and disgusting customer services. They were not… Read Full Review

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“Lapsed Product”

Written on: 04/04/2014 by LeilaRamsey (1 review written)

I bought ten starter packs of Nicorette inhalator. When they arrived, I noticed that all of them had lapsed. The strength of the product had significantly diminished and was definitely not up to standard. I brought this to their attention with four emails. Up to now I have not received a single reply to any of these emails. I will definitely think twice about ordering from them again in future. … Read Full Review

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“appauling service”

Written on: 01/04/2014 by mikejh21 (1 review written)

I wished I looked at these reviews prior to ordering from this web-site. I ordered some SEABOND denture stuff. There are two packs for uppers and lowers. So I ordered 3 packs of each. Placed the order order email received and checked. But then I received a dispatch email stating 3 packs of lowers and 3 packs of lowers. WHAT? I contacted the live chat who eventually told me I will have to return the 3 packs at cost to me and then re-order the 3 packs of uppers at P&P costs to me. Great customer… Read Full Review

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“danger!!!”

Written on: 30/03/2014 by Braedonm139 (1 review written)

Do not use chemist direct! I bought some stuff a while ago using my credit card, about 6 weeks later, an attempt was made to make a balance transfer from the card (£3000). It was stopped by an alert bank operative who noticed that the caller had a foreign sounding voice (i am not from abroad). I can't say 100% sure that it was chemist direct but after reading other reviews about them and finding out who exactly they are, i am suspicious You decide… Read Full Review

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“goods not fit for purpose”

Written on: 25/03/2014 by slr3687 (1 review written)

I have previously used this site for two prescriptions with apparently no problems, only to now be advised by them the medication they had shipped to me should have been delivered in the stated 24 hrs and was not, subsequently i have been provided with 3 months worth of medication that was passed its shelf life (shelf life of 28 days if it has been out of a refrigerator for over 24 hours)Next day delivery actually took them three days. When questioned further apparently they have been aware of… Read Full Review

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“Very poor customer service, long delay in dispatch.”

Written on: 20/03/2014 by slimsiergirl (1 review written)

After enquiring about the length of delivery time and being told 1-5 days, I ordered 3 items and paid £3.49 for postage, that was on the 12/03/14. It is now 19th/03 and my order has not even been dispatched let alone delivered!. I contacted chemist direct Customer Service team (via live chat) on 3 separate occasions and spoke to 3 different people. Each time I was told different reasons as to why my order had not been dispatched, firstly I was told "due to a stock issue" that had now been… Read Full Review

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“Damaged and Ten Days Delivery!!!!! Customer Service...”

Written on: 15/03/2014 by Myroe (1 review written)

Ordered product 4.3.14, due to lengthy delivery I contacted Chemist Direct and they informed that it was damaged and being returned to their depot. So I ordered from another supplier and was told a refund would be issued lol!! Surprisingly received product "damaged" on 14.3.14 and got an email to inform me that no refund would be issued as it was delivered..! I am glad that I paid via PayPal, as I have put in a claim as ChemistDirect are now telling me that I have to return product (pay… Read Full Review

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“New Site Terrible”

Written on: 03/03/2014

Have used the old chemist direct site for about 3 years with no problems. The new site. Well, I've tried processing a payment for 3 hours. Giving up now… Read Full Review

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“poor delivery”

Written on: 17/02/2014 by winktype (1 review written)

We have ordered several times from Chemists Direct, but on each occasion the delivery becomes worse. On our last order, we gave specific instructions NOT to try to deliver to the shop below our flat (a pharmacy!) and waited in patiently for 2 days to accept the delivery. On contacting Chemists Direct on the supposed day of delivery (they claimed not to be able to find us on the first attempt), we were informed that the order had been delivered and signed for.... by the pharmacy, despite us… Read Full Review

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“Missing order”

Written on: 27/01/2014 by MikeH33 (1 review written)

Having had previously good relations with this company, I placed an order on 6th December 2013. Part was received promptly but I have STILL not received the balance (27th January 2014). I was fobbed off with the usual excuse of IT problems in processing the order. I was also told that some products (perfumes) are outsourced and sent directly which they have no control over. Ironically the perfume product received WAS delivered promptly from this outside supplier! I have since cancelled and will… Read Full Review

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