Chemist Direct Reviews - www.chemistdirect.co.uk

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Latest Reviews

“Terrible customer service”

Written on: 30/01/2015 by royalfalcon1 (1 review written)

Avoid at all costs. Ordered denture repair kit and arrived in 2 days. So far so good. Opened kit to find not enough liquid for 1 repair never mind the 3 advertised. E mailed chemist direct twice. No response tried all day to phone customer services finally got through to an extremely unhelpful person who couldn't have cared any less about my issue. Told me to contact manufacturer as it's nothing to do with them what a load of tosh. Apparently supervisor is going to phone me back I won't hold… Read Full Review

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“ AVOID AVOID AVOID!!!!! WARNING!!”

Written on: 30/01/2015 by AngeliqueRobinson (1 review written)

I've been a customer of chemist Direct since 2009-and recently I've had a string of reasons to not go back. From missing items iover charging of items and failures to deliver my parcels with no explanations or apologies, I've grown tiresome of their rude conduct and approach. I constantly have to chase them and the offers they offer are rarely fulfilled! And they always blame it on low stock or availability-well Id say do not offer it then. Or at least say that it is subject to… Read Full Review

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“Poor customer service.”

Written on: 27/01/2015 by Jaidenl1984 (1 review written)

bought a wart remover, only to find on opening, its not for facial application. Sent 2 emails neither answered, so phoned customer service purely to ask why there was no mention on the website description. And also to ask if I there was returns free, to which the answer is no!!!. so item cost £9.99 plus £ 3.49 postage. so if I did send it back paying postage the postage almost cancels out cost of medication. A customer since 2011, not now!!!!!… Read Full Review

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“I was relieved of £50 and received nothing in return.”

Written on: 25/01/2015 by Micky2000 (2 reviews written)

I ordered £50 worth of nicotine inhalers off Chemist Direct which never turned up. They used Hermes for delivery at the time, who are without question the worst company of any kind in any sector. I contacted chemist directs customer service advising them that the items had not been received and they emailed back to tell me the courier had left them in "the usual place". Apparently "the usual place" is in the public foyer of a block of 25 flats, 3 flights of stairs and about 200 meters from… Read Full Review

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“Slow delivery to Spain”

Written on: 23/01/2015 by 377Whitehead (1 review written)

Delivery to Spain takes a month which is strange as all other companies are 7/10 days. But I am pleased with products once they arrive and price and delivery charge is competitive. Would give 5 * if they speeded upon delivery… Read Full Review

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“DID NOT RECEIVE ORDER!”

Written on: 30/12/2014 by NylahCochran360 (1 review written)

I've been trying to track my order for over three months. To date it has still not arrived. The response from Chemist Direct's customer service was that due to the time, which has elapsed, they are unable to help me. NICE!!! I e-mailed again, just asking for a tracking number. To date I have not even had a reply! Terrible Service!!!! What a waste of my hard earned money buying from this company!!!… Read Full Review

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“Worst service Iv'e experienced”

Written on: 27/12/2014 by tjh82 (4 reviews written)

Used Chemist Direct 5-6 times with no problem. But then I placed an order toward the end of November. 10 days later no delivery so I emailed them. Completely ignored. Three days later tried again. Reply stated contacting courier get back to you in 24 hours. Three days later no contact. Went on their live chat and outlined problem. Agent promised they were contacting the courier immediately and would email me. That was more than a week ago. Problems happen and I always think it tells how good a… Read Full Review

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“Horrendus”

Written on: 23/12/2014 by Valquiria (1 review written)

Don t recommend to ANYONE, be advised any contact would only be to upset you and generate trouble!… Read Full Review

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“Absolutely disgusting service.”

Written on: 23/12/2014 by Wood159 (1 review written)

I ordered a bunch of over the counter medicines and some cosmetics through ChemistDirect. I answered all their questions the website asked me about previous medical conditions and medications. Somehow they still sent me an email saying I need to contact them or they'll cancel my order. I contacted them and got no response, except that they sent me an "We still haven't heard from you, your order will be canceled soon!" emails on multiple occasions. I replied to all of them and repeatedly asked… Read Full Review

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“Shocking customer service”

Written on: 16/12/2014 by ZaneJimenez (1 review written)

Placed an order. It didn't arrive. Contacted them repeatedly every day for a week and was told they are trying to contact the courier company. I asked for my order to be cancelled and refunded. They said they cannot do that without a claim reference from the courier company, who they are unable to contact! Still struggling to get my money back. Don't use this company!!!… Read Full Review

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“Shocking,lack of ownership & responsibility. Poor...”

Written on: 29/11/2014 by 356Connolly (1 review written)

Beware!!!! Only place an order if you want it be disappointed!!! Your order will be cancelled due to stock levels however if you return to website to choose an alternative product, your original order items will be available at a higher cost!!! Completely dishonest & shocking customer experience.. When highlighted no one wants to take responsibility or ownership! Email responses don't address or acknowledge your concerns & reads like a canned/automated answer.. Overall very unhappy & feel… Read Full Review

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“Good Prices Poor Delivery and Query Resolution Service”

Written on: 27/11/2014 by Lawman101 (1 review written)

My wife and I ordered sun tan lotion a few weeks in advance of our upcoming holiday. The first issue arose when the courier service Hermes attempted to deliver the goods and left a " I am sorry I missed you" card. It claimed it was their second attempt when in fact it was the first attempt. We phoned the number on the card and it just rang out with no voicemail or message leaving facility to re-arrange delivery. They then attempted delivery again for the second time which they noted would be… Read Full Review

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“Good service”

Written on: 26/11/2014 by Jimena34 (1 review written)

Unfortunately Chemist Direct were unable to supply my item due to the Manufacturer discontinuing it, however they did not collect the fee and returned my prescription by registered post all within 72 hours - cant say fairer than that can you! Great service… Read Full Review

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“Poor Customer - Never use again”

Written on: 23/11/2014 by TravisCassidy (1 review written)

Ordered an item on the tuesday which i paid for snext day delivery as i knew that i was in that day. By 4pm it hadn't arrived, so i check the online tracking system which had said it had been delivered but no one was in and a calling card has been left. I went to check my letter box but no calling card was there (this was the only proof i had that it had been attempted to be delivered), i subsequently rang up Chemist direct to find out what had happened. I was told that to leave it with her… Read Full Review

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“Will not use again.”

Written on: 21/11/2014 by AubrieFlynn (1 review written)

I ordered some aftershave,a week later I phoned to see why it had not been delivered and was told the courier had not picked it up. I was then told it would be reordered and sent out.A week later I phoned again and was told it was "lost in transit". I was offered a refund back into my paypal account within 48 hrs which did indeed happen.It is a shame that this company does not seem able to sort itself out. I and many other people will say "once bitten twice shy"… Read Full Review

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“Shockingly dishonest. Awful experience. ”

Written on: 16/11/2014 by Butcher1950 (1 review written)

This company is terrible - you must avoid it at all costs. I made a large order, and they took my money via PayPal. The next day I was emailed to say that the items were "not in stock" and I would have to wait A WEEK to be refunded. Meanwhile I checked their site and they are still selling the items, BUT AT DOUBLE THE PRICE I PAID!! So they DO have the products, but they just want to make more money. They have therefore lied and reneged on a sale that I made in good faith. They are… Read Full Review

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“I ordered products to Finland 9 September, and they...”

Written on: 07/11/2014 by Georgiam487 (1 review written)

I ordered products to Finland 9 September, and they did not arrive, the second broadcast was on October 9th, and did not arrive and were asked to contact the 6 November, in order to clarify once again to send or return the money. I got a message again, that will have to wait until November 13, unless it is received and to explore or return the money to send back again. Have not been contacted and I will contact the police. Permission to send products by land, and when they do not arrive, send… Read Full Review

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“Order placed on 30th September but products never...”

Written on: 20/10/2014 by Ayaan1965 (1 review written)

Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and… Read Full Review

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“Wait of a month.”

Written on: 16/10/2014 by deanoandco (1 review written)

I orders some goods and noticed that the tracking didn't work. When I contated the company, they said I had to wait 10 days for a delivery. When I contacted them 10 business days after dispatch confirmation, I was told I needed to wait for the 20th business day for delivery. I cant get a refund or a new order until then. In the 3 times I called, they said they would check with the couriers but they never had any contact with them by the next call. Its really misleading and fustrating to tell… Read Full Review

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“Johnd298”

Written on: 08/09/2014 by Kiera182 (1 review written)

Merely a smiling visitor here to share the love , btw outstanding style. Audacity, a lot more audacity and always audacity. by Georges Jacques Danton. ecgeeaaeedec… Read Full Review

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