Chemist Direct www.chemistdirect.co.uk Reviews

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 215 reviews

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Average Ratings for Chemist Direct www.chemistdirect.co.uk

  • Customer Service1.4 stars
  • Quality of website2.9 stars
  • Value for Money2.7 stars
  • Overall rating1.7 stars

215 Reviews For Chemist Direct www.chemistdirect.co.uk

  • Guest 22nd Nov 2009

    Reviewer rating: 1 stars


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    I wish I had checked here first before using this store...

    The chemistdirect.com website promised next day despatch and indicated that both items in my order were in stock. However, I received one item after 2 weeks and the second nearly a month later.

    Whenever I phoned customer services they just said that the item was in stock and that they would raise a ticket with the warehouse... My order was eventually filled after I requested a refund for the missing item and started the payment dispute process with my credit card company.

    I have taken the precaution of cancelling my credit card - who knows where the details could end up?

    I'm guessing that this company is on the verge of going out of business...

    In summary:
    1) the stock level indicators are a fantasy
    2) the next day despatch pledge is a fantasy
    3) any discount you think you may get will be wiped out by the cost of phone calls to 'customer services' and your credit card company, and the hassle factor of dealing with this company.

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    After being a regular customer of Chemist Direct.co.uk, for nearly a year, and being satisfied with their service; this time when I ordered several items of non-prescription medication of Buscopan and Syrup of Figs on 10/11/09 they cancelled part of the order with a spurious e-mail excuse, after three days of waiting and gave me no option to cancel the order, and automatically dispatched the one item, despite me e-mailing them the same day to cancel the order. I just received a reply stating tha ...

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    Worst online retailer i've dealt with for years

  • Guest 13th Nov 2009

    Reviewer rating: 1 stars


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    This company are apalling,I made immediate payment for various items which were delivered over a number of weeks and with each separate delivery they took payment from my bank account resulting in my paying twice for each item. I complained to Customer Services via email and telephone calls and eventually received a credit but never ever received an apology. I even emailed the directors of the company...needless to say they didn't respond and I will definitely not deal with this company again. A ...

  • Guest 13th Nov 2009

    Reviewer rating: 1 stars


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    Already waited two weeks No word on when order will be dispached despite two e mails

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    what a total waste of time, money and phone calls and i still havn't got my money or goods. if hsbc bank are giving these idiots an award for excellence well it shows the state of the bank. BUYER BEWARE YOU ARE NOT GETTING YOUR ITEMS CHEAP

  • Guest 11th Nov 2009

    Reviewer rating: 1 stars


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    I ordered from this website a week ago. It said that everything was in stock, so I presumed that they would be dispatched the next day. My order status still hasn't changed and I still haven't received my things. I spoke to customer services 2 days ago and they said that my order had gone to the warehouse, but still my order status hasn't changed.

    If the goods aren't actually in stock, they should've said. If they are, they need to get their act together and send stuff out more promptly. I ...

  • Guest 7th Nov 2009

    Reviewer rating: 5 stars


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    I used Chemist Direct website for the first time on 5/11/09 and ordered above which was much cheaper than other sites. The website was attractive, easy to find what wanted. There was nothing I could say I didn't like as it was so straight forward.

    Yesterday, I decided to look at the reviews for this Chemist Direct and was shocked to see how disappointed people had been and the bad reviews. I started to worry. Needn't have, this morning I received my order, which was pretty quick. Glad I didn't ...

  • DFman Rank: Staff Sergeant 2nd Nov 2009

    Reviewer rating: 1 stars


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    As with everyone else - placed order - they took the money, promised delivery but nothing came. Part of order they said was in stock - is now found to be discontinued and I may eventually get the money (on loan to them) back.
    Other part of the order has clearly not been despatched the next day as promised as it's nearly been two weeks and nothing.
    The web site looks good, prices are competitive but after that it's a big black hole.

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    Had to wait ages for this order. When it arrived I received a refill eyebrow pencil instead of the original pencil that I ordered and I was charged £22.95 for the item I didn't receive. These people are not answering my emails. Beware of this company - you may strike lucky on the other hand!!

  • Guest 27th Oct 2009

    Reviewer rating: 4 stars


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    Chemist direct were really useful for all the bits and pieces I needed to take on holiday with me. They stocked everything I needed to buy, and especially for things like suncream, they saved me a lot of money. I'd really recommed them to anyone that needs to stock up on things like paracetamol and deodorant, as its much cheaper than anywhere like Boots.

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


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    The price shown is fantastic value, well below half of normal. Drawn in by this and promise of 48hr delivery placed order on 11/10/09 with site showing in stock. Two calls later and told item being delivered to them on Friday 23/10/09 and be despatched that day. Called today, 26/10/09, and promised call back but have received E mail to say despatched. Don't trust them having read other comments. Wish I had found the Review Centre before. Google search puts them at the top.I would have moved to a ...

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    This is my experience with Chemist Direct:

    I had placed an Order from US for few Wavesense Jazz products which is not widely available in US online websites or stores. After two days I didn't receive any update and had an online chat with their executive.

    They said the order has been chased and marked as Urgent. I thought it will be shipped soon. I didn't receive any update, again I had a chat why it is delayed. Again I got the same answer. The next day I lost my patience and asked them not to ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    Never let yourself fooled by them!!!!!!It's been 2 weeks since I've placed the order and they didn't bother to let me know the itm has been discontinued.But I'm still waiting like a fool!!!!!!!!!And my money are still out of the account!!!!!!!!!!!!Angry,angry,angry.Never on their website again.Rating 0000000

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    After Placing My Order On The 1st Ocober i have had nothing but promises of delivery,even giving a date by which i would receive an out of stock item.(which according to website is and always was in stock)NOT TRUE.I still have not received anything even though the money was removed from my bank account.Telephone and told untruths,Emailed and no reply,In Stock but Not,Dispatched but NOT,Charged Yes but no Products Supplied.Having now checked reviews of this company[My mistake should have done thi ...

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    FAKE TABLETS AND TERRIBLE CUSTOMER SERVICE

    I ordered Proscar and was sent a FAKE Indian version instead. Not what I ordered. The customer service was terrible and the pharmacist did not care and was extremely rude. I was offered no refund, even though I didn't get what I ordered and the tablets were fake.

    Please don't use this company, they are the worst I have ever dealt with.

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    They accept orders for goods they don't have in stock. Then they remove the goods from the order without asking you if you want the rest of goods. What is even more weird though is that the goods they maintain they don't have in stock still remain available to buy on line. I had one order with them that went through perfectly, but the second was a disaster. I won't use them again.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    I placed an order on Friday, expecting to receive within the 24 hours as stated. Today (Monday) I get an email telling me that their security has found a discrepancy with my card and they have cancelled the order.

    Since I paid with Paypal this is clearly rubbish.

    I am furious. Paypal transaction has gone through and I am £40.00 down and no goods.

    I have started a dispute via Paypal but obviously if there is no money in their account I won't get a refund. Luckily the transaction was ...

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    I never actually received anything I ordered. After placing the initial order i waited 2 weeks for product. When nothing arrived i called the customer service line and was told they would be dispatched immediately. Still nothing arrived and a week later i received a very brief email informing me the order had been cancelled - no explaination as to why. I DO NOT RECOMMEND Chemist Direct.

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    Shocking service! Have been in constant contact with Chemist Direct's 'customer service' (I use that term very loosly) who have now told me I have to wait until the 5th Oct before they will consider my deliver as lost. Don't be fooled by their low prices, I would rather pay double and get a better service.

    Absolute Joke.