Chemist Direct Reviews - www.chemistdirect.co.uk

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Latest Reviews

“Shocking customer service”

Written on: 16/12/2014 by ZaneJimenez (1 review written)

Placed an order. It didn't arrive. Contacted them repeatedly every day for a week and was told they are trying to contact the courier company. I asked for my order to be cancelled and refunded. They said they cannot do that without a claim reference from the courier company, who they are unable to contact! Still struggling to get my money back. Don't use this company!!!… Read Full Review

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“Shocking,lack of ownership & responsibility. Poor...”

Written on: 29/11/2014 by 356Connolly (1 review written)

Beware!!!! Only place an order if you want it be disappointed!!! Your order will be cancelled due to stock levels however if you return to website to choose an alternative product, your original order items will be available at a higher cost!!! Completely dishonest & shocking customer experience.. When highlighted no one wants to take responsibility or ownership! Email responses don't address or acknowledge your concerns & reads like a canned/automated answer.. Overall very unhappy & feel… Read Full Review

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“Good Prices Poor Delivery and Query Resolution Service”

Written on: 27/11/2014 by Lawman101 (1 review written)

My wife and I ordered sun tan lotion a few weeks in advance of our upcoming holiday. The first issue arose when the courier service Hermes attempted to deliver the goods and left a " I am sorry I missed you" card. It claimed it was their second attempt when in fact it was the first attempt. We phoned the number on the card and it just rang out with no voicemail or message leaving facility to re-arrange delivery. They then attempted delivery again for the second time which they noted would be… Read Full Review

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“Good service”

Written on: 26/11/2014 by Jimena34 (1 review written)

Unfortunately Chemist Direct were unable to supply my item due to the Manufacturer discontinuing it, however they did not collect the fee and returned my prescription by registered post all within 72 hours - cant say fairer than that can you! Great service… Read Full Review

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“Poor Customer - Never use again”

Written on: 23/11/2014 by TravisCassidy (1 review written)

Ordered an item on the tuesday which i paid for snext day delivery as i knew that i was in that day. By 4pm it hadn't arrived, so i check the online tracking system which had said it had been delivered but no one was in and a calling card has been left. I went to check my letter box but no calling card was there (this was the only proof i had that it had been attempted to be delivered), i subsequently rang up Chemist direct to find out what had happened. I was told that to leave it with her… Read Full Review

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“Will not use again.”

Written on: 21/11/2014 by AubrieFlynn (1 review written)

I ordered some aftershave,a week later I phoned to see why it had not been delivered and was told the courier had not picked it up. I was then told it would be reordered and sent out.A week later I phoned again and was told it was "lost in transit". I was offered a refund back into my paypal account within 48 hrs which did indeed happen.It is a shame that this company does not seem able to sort itself out. I and many other people will say "once bitten twice shy"… Read Full Review

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“Shockingly dishonest. Awful experience. ”

Written on: 16/11/2014 by Butcher1950 (1 review written)

This company is terrible - you must avoid it at all costs. I made a large order, and they took my money via PayPal. The next day I was emailed to say that the items were "not in stock" and I would have to wait A WEEK to be refunded. Meanwhile I checked their site and they are still selling the items, BUT AT DOUBLE THE PRICE I PAID!! So they DO have the products, but they just want to make more money. They have therefore lied and reneged on a sale that I made in good faith. They are… Read Full Review

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“I ordered products to Finland 9 September, and they...”

Written on: 07/11/2014 by Georgiam487 (1 review written)

I ordered products to Finland 9 September, and they did not arrive, the second broadcast was on October 9th, and did not arrive and were asked to contact the 6 November, in order to clarify once again to send or return the money. I got a message again, that will have to wait until November 13, unless it is received and to explore or return the money to send back again. Have not been contacted and I will contact the police. Permission to send products by land, and when they do not arrive, send… Read Full Review

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“Order placed on 30th September but products never...”

Written on: 20/10/2014 by Ayaan1965 (1 review written)

Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and… Read Full Review

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“Wait of a month.”

Written on: 16/10/2014 by deanoandco (1 review written)

I orders some goods and noticed that the tracking didn't work. When I contated the company, they said I had to wait 10 days for a delivery. When I contacted them 10 business days after dispatch confirmation, I was told I needed to wait for the 20th business day for delivery. I cant get a refund or a new order until then. In the 3 times I called, they said they would check with the couriers but they never had any contact with them by the next call. Its really misleading and fustrating to tell… Read Full Review

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“Johnd298”

Written on: 08/09/2014 by Kiera182 (1 review written)

Merely a smiling visitor here to share the love , btw outstanding style. Audacity, a lot more audacity and always audacity. by Georges Jacques Danton. ecgeeaaeedec… Read Full Review

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“Recommended”

Written on: 29/08/2014 by MatthewHughes1 (2 reviews written)

Chemist Direct is the top shop for buying healthcare products at very competitive prices. services are good while prices are very competitive. Recommended to quality councious people… Read Full Review

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“DON'T USE”

Written on: 25/07/2014 by ElizabethBarrettBogarde (1 review written)

I did not want to give them one star but cant submit this review unless I do. I too had a good experience the first time I used Chemist Direct but not this time. The amount you have to order before free delivery has gone up and although super standard delivery is supposed to be 1 to 3 days my order hasn't arrived on day 4. This may be because they are using Hermes to deliver. I have been told first that an attempt was made to deliver yesterday. It wasn't. I stayed at home all day. When I… Read Full Review

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“My first order with this shop was perfect, cheap and...”

Written on: 26/06/2014 by pietheyn (1 review written)

My first order with this shop was perfect, cheap and fast. My second order was a dissaster. I received a totally wrong product and never got any reaction to my emails. The product I received is far more cheaper than my real order so I guess that once in a while the try this trick to have some extra money. Prices are comparable elsewhere so please stay a way!… Read Full Review

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“Good Price Bad Packaging”

Written on: 17/06/2014

The prices are competitive. The product range is extensive. The packaging used to deliver my products to me was so bad that the parcel arrived 1/2 opened. Luckily the products were inside... but only just. I didn't like that the box was such bad quality… Read Full Review

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“Sent prescription to wrong address, didn't respond to...”

Written on: 21/05/2014 by twDalrymple57 (1 review written)

I would award 0 stars. Two items, each sent to wrong address (in spite of address being correct on prescription as well as in form filled in online). No response to two email queries nor to online query… Read Full Review

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“Lost my custom!”

Written on: 21/05/2014 by Ruby416 (1 review written)

Having ordered Salcura Dermaspray from them and been unable to use it because of its pungent toilet cleaner smell which affected my breathing and didn't work on my itchy rash, I asked for a refund. They wouldn't refund because I had opened and used it! How was I to know it stank to high heaven and didn't work without opening it? At 15 UK pounds including postage, I am pretty annoyed at their unhelpful attitude as Salcura offered to send them a replacement if they refunded me so they wouldn't… Read Full Review

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“Disappeared Order? ”

Written on: 17/05/2014 by Anna8 (1 review written)

I made a purchase two weeks ago I received an email confirming the payment but I still do not receive my order!! After several days of waiting I have contacted them and I had to insist several times for them to give me an answer (but not solution). According to them my order was delivered and though I have told them that is not true!...and my neighbors have not received anything for me! According to them they are investigating and asking the company that makes deliveries...but I still… Read Full Review

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“Product never came and HORRENDOUS customer service!”

Written on: 16/05/2014 by ElisaHarding58 (1 review written)

I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my… Read Full Review

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“Efficient, fast service and great prices”

Written on: 14/05/2014 by Soundman471 (1 review written)

Had read the reviews on the web about this company which were either good or totally the opposite so decided to try for myself. I placed an order for a three month supply of a human drug (Famotidine 20mg tablets), which had been prescribed by my Vet for my dog, so not a straight forward order. I ordered Saturday 10 May, sent the prescription to them the same day by "Royal Mail Signed For", as it was the first time I had used them and I wanted to be able to track it. Received an e-mail on… Read Full Review

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