Chemist Direct Reviews - www.chemistdirect.co.uk

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Latest Reviews

“INCOMPETENT AND ARROGANT; ALSO BEWARE EXPIRY DATES!!”

Written on: 24/04/2015 by Brentonf72 (1 review written)

I give a parcel drop service address as my shipping address. If the delivery name or reference number are not recorded on the delivery document, the goods do not reach me. My default shipping details recorded on the Chemist Ditect System are correct. But Chemist Direct abbreviate these in preparing the delivery document.The result is an inadequate delivery address, which I only become aware of when notified of the delivery. In pointing out the problem to Chemist Direct, an immediate from them… Read Full Review

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“incorrect information”

Written on: 24/04/2015 by manob (1 review written)

i order two packs of krill oil few days ago i pay the total all seems ok until next day i received email saying they don't have the stock as soon they have my order will be dispatch. after few days same email still they are waiting they have problem with their supplier. my personal view is that it is joke we are customer we don't need to know what is your problem with your supplier and top of that still in their web site showing the item is available at least if they have a little bit of… Read Full Review

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“Definitely recommend, super fast”

Written on: 26/03/2015 by Ritchie280 (1 review written)

Very impressed with the fast service. I ordered some meds online on sunday and received them this morning around 11am (tues) with the standard p+p...I really didn't think it would come so fast so I would definitely recommend them and use this service again… Read Full Review

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“Horrible company!!!!! Stay well clear of them”

Written on: 06/03/2015 by 433Lewis (1 review written)

Ordered an item on Thursday to be delivered next day and paid for the privilege of Next day delivery...Item didn't arrive, called several times on the Friday to chase and they couldn't give me any concrete answers. I requested the order to be cancelled and was advised it was (thankfully I recorded the conversation. Through sheer incompetence they sent the item and I received it the following Tuesday, even though I had requested cancellation on Friday. Try to speak to their customer service… Read Full Review

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“Terrible Customer Experience. ”

Written on: 19/02/2015 by Yandel378 (1 review written)

I have been waiting 18 days now for a delivery that is obviously not turning up. Chemist Direct refuse to either resend or refund. I would avoid using Chemist Direct if you want your item delivered with confidence… Read Full Review

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“avoid if you haven't seen your GP first! ”

Written on: 17/02/2015 by Bullockan447 (1 review written)

I placed an order for over the counter medication and received an email asking if I'd consulted a doctor regarding this. So I called their call centre and said no I hadn't. They then cancelled my order for that reason!! Unfortunately no-one thought to inform me of this and it was only when I was checking some emails and noticed one from Paypal informing me of the refund that I realised the order was cancelled. I cannot believe that they refused to sell me an over the counter medication which… Read Full Review

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“Terrible customer service”

Written on: 30/01/2015 by royalfalcon1 (1 review written)

Avoid at all costs. Ordered denture repair kit and arrived in 2 days. So far so good. Opened kit to find not enough liquid for 1 repair never mind the 3 advertised. E mailed chemist direct twice. No response tried all day to phone customer services finally got through to an extremely unhelpful person who couldn't have cared any less about my issue. Told me to contact manufacturer as it's nothing to do with them what a load of tosh. Apparently supervisor is going to phone me back I won't hold… Read Full Review

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“ AVOID AVOID AVOID!!!!! WARNING!!”

Written on: 30/01/2015 by AngeliqueRobinson (1 review written)

I've been a customer of chemist Direct since 2009-and recently I've had a string of reasons to not go back. From missing items iover charging of items and failures to deliver my parcels with no explanations or apologies, I've grown tiresome of their rude conduct and approach. I constantly have to chase them and the offers they offer are rarely fulfilled! And they always blame it on low stock or availability-well Id say do not offer it then. Or at least say that it is subject to… Read Full Review

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“Poor customer service.”

Written on: 27/01/2015 by Jaidenl1984 (1 review written)

bought a wart remover, only to find on opening, its not for facial application. Sent 2 emails neither answered, so phoned customer service purely to ask why there was no mention on the website description. And also to ask if I there was returns free, to which the answer is no!!!. so item cost £9.99 plus £ 3.49 postage. so if I did send it back paying postage the postage almost cancels out cost of medication. A customer since 2011, not now!!!!!… Read Full Review

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“I was relieved of £50 and received nothing in return.”

Written on: 25/01/2015 by Micky2000 (2 reviews written)

I ordered £50 worth of nicotine inhalers off Chemist Direct which never turned up. They used Hermes for delivery at the time, who are without question the worst company of any kind in any sector. I contacted chemist directs customer service advising them that the items had not been received and they emailed back to tell me the courier had left them in "the usual place". Apparently "the usual place" is in the public foyer of a block of 25 flats, 3 flights of stairs and about 200 meters from… Read Full Review

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“Slow delivery to Spain”

Written on: 23/01/2015 by 377Whitehead (1 review written)

Delivery to Spain takes a month which is strange as all other companies are 7/10 days. But I am pleased with products once they arrive and price and delivery charge is competitive. Would give 5 * if they speeded upon delivery… Read Full Review

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“DID NOT RECEIVE ORDER!”

Written on: 30/12/2014 by NylahCochran360 (1 review written)

I've been trying to track my order for over three months. To date it has still not arrived. The response from Chemist Direct's customer service was that due to the time, which has elapsed, they are unable to help me. NICE!!! I e-mailed again, just asking for a tracking number. To date I have not even had a reply! Terrible Service!!!! What a waste of my hard earned money buying from this company!!!… Read Full Review

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“Worst service Iv'e experienced”

Written on: 27/12/2014 by tjh82 (4 reviews written)

Used Chemist Direct 5-6 times with no problem. But then I placed an order toward the end of November. 10 days later no delivery so I emailed them. Completely ignored. Three days later tried again. Reply stated contacting courier get back to you in 24 hours. Three days later no contact. Went on their live chat and outlined problem. Agent promised they were contacting the courier immediately and would email me. That was more than a week ago. Problems happen and I always think it tells how good a… Read Full Review

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“Horrendus”

Written on: 23/12/2014 by Valquiria (1 review written)

Don t recommend to ANYONE, be advised any contact would only be to upset you and generate trouble!… Read Full Review

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“Absolutely disgusting service.”

Written on: 23/12/2014 by Wood159 (1 review written)

I ordered a bunch of over the counter medicines and some cosmetics through ChemistDirect. I answered all their questions the website asked me about previous medical conditions and medications. Somehow they still sent me an email saying I need to contact them or they'll cancel my order. I contacted them and got no response, except that they sent me an "We still haven't heard from you, your order will be canceled soon!" emails on multiple occasions. I replied to all of them and repeatedly asked… Read Full Review

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“Shocking customer service”

Written on: 16/12/2014 by ZaneJimenez (1 review written)

Placed an order. It didn't arrive. Contacted them repeatedly every day for a week and was told they are trying to contact the courier company. I asked for my order to be cancelled and refunded. They said they cannot do that without a claim reference from the courier company, who they are unable to contact! Still struggling to get my money back. Don't use this company!!!… Read Full Review

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“Shocking,lack of ownership & responsibility. Poor...”

Written on: 29/11/2014 by 356Connolly (1 review written)

Beware!!!! Only place an order if you want it be disappointed!!! Your order will be cancelled due to stock levels however if you return to website to choose an alternative product, your original order items will be available at a higher cost!!! Completely dishonest & shocking customer experience.. When highlighted no one wants to take responsibility or ownership! Email responses don't address or acknowledge your concerns & reads like a canned/automated answer.. Overall very unhappy & feel… Read Full Review

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“Good Prices Poor Delivery and Query Resolution Service”

Written on: 27/11/2014 by Lawman101 (1 review written)

My wife and I ordered sun tan lotion a few weeks in advance of our upcoming holiday. The first issue arose when the courier service Hermes attempted to deliver the goods and left a " I am sorry I missed you" card. It claimed it was their second attempt when in fact it was the first attempt. We phoned the number on the card and it just rang out with no voicemail or message leaving facility to re-arrange delivery. They then attempted delivery again for the second time which they noted would be… Read Full Review

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“Good service”

Written on: 26/11/2014 by Jimena34 (1 review written)

Unfortunately Chemist Direct were unable to supply my item due to the Manufacturer discontinuing it, however they did not collect the fee and returned my prescription by registered post all within 72 hours - cant say fairer than that can you! Great service… Read Full Review

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“Poor Customer - Never use again”

Written on: 23/11/2014 by TravisCassidy (1 review written)

Ordered an item on the tuesday which i paid for snext day delivery as i knew that i was in that day. By 4pm it hadn't arrived, so i check the online tracking system which had said it had been delivered but no one was in and a calling card has been left. I went to check my letter box but no calling card was there (this was the only proof i had that it had been attempted to be delivered), i subsequently rang up Chemist direct to find out what had happened. I was told that to leave it with her… Read Full Review

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