Xoom Reviews - www.xoom.com

★★★★☆
4.4 / 5
6938
90% of users recommend this
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Latest Reviews

★☆☆☆☆

“poor customer service”

Written on: 24/07/2015 by rymmor2302 (1 review written)

I been a xoom customer for more than 3 years. For that past 3 years I had no problem with all the transactions I made with the company. I usually send money to my family almost every week. Couple of weeks ago, I sent money using my husband's card but I accidentally used the card that's been inactive. The money went through the receiver's bank in the Phils and my family was able to get the money in mins no problem. I didn't even bother to check my husband's bank account assuming that everything… Read Full Review

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★☆☆☆☆

“ne recomiendo esta compania que no dise la verdad”

Written on: 10/07/2015 by jesse999barajas (1 review written)

resiente mente mande un envio a un familiar en mexico y quede inpresionado de este servicio puse mi cuenta de banco y todo salio muy bien asta cuando trate de mandar una cantindad mas grande a otro familiar y no pudo recibir el dinero me recomendaron ablar al servicio al cliente la cual fue una senorita que no me quiso dar su nombre la cual me convensio de contestar unas preguntas de rutina las cuales escalaron aser preguntas de registros publicos los cuales no estoy enterad asi que no… Read Full Review

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★★★☆☆

“Exchange rate is very low”

Written on: 05/07/2015 by Azaria1988 (1 review written)

I had been a customer of Xoom for few years. It is very easy and convenient but the exchange rate is always almost $2 lower than the competitors. … Read Full Review

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★★★★☆

“It's not easy to satify me, but...”

Written on: 04/06/2015 by Fischer18 (1 review written)

I'm pretty picky when it comes to trusting people handling my money. I was truly skeptical of Xoom.com, even after the first 2 or 3 transactions. So far, I've sent over two dozen times to Mexico and all but once my loved ones have gotten the $ right away. That sole instance was bc my BBVA bank did not approve it after hours. It was done the next working day. Even then, Xoom Customer Service (open after hours too) was helpful and courteous… Read Full Review

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★☆☆☆☆

“Lies...starting with the adverts”

Written on: 03/05/2015 by haroonkafaraqgatrijahed (1 review written)

If you want to know what you can believe, let's start with what you already know. Have you seen the advert with the Indian bloke that says, "Just xoom it!" at the end? The twenty-something Indian guy with a pot belly... Are we to admire his pot gut at that age? His hand-telephone? Guess what? He's actually a professional marketer. Surprise. If that's what they have to do to get an "average satisfied customer"- pay a professional marketer to lie- what kind of product can they have???… Read Full Review

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★☆☆☆☆

“ABSURDO, RIDICULO Y ESTUPIDO”

Written on: 26/04/2015 by EmerySchmidt (1 review written)

HACE UNOS DIAS QUERIA MANDAR DINERO ERA UNA CANTIDAD PEQUENA SIN ENVARGO LA COMPANIA QUE SE CLAMA DE MANDAR DINERO FACIL FUE REALMENTE RIDICULO MANDE 500 DOLARES PARA EL CUMPLANOS DE MI SUEGRA PERO EN MEXICO NUNCA LO PUDIERON RECIBIR AL HABLAR A ESTA SUPUESTA COMPANIA PARA SABER QUE PASO ME EMPEZARON A PEDIR DOS IDENTIFICACIONES QUE TENIAN QUE FAXIARCE A UN NUMERO DESCONOCIDO Y QUE IVAN HACER AL DINERO MI SUEGRA Y CADA IDENTIFICACION TENIA QUE SER EXPEDIDA SOLO POR EL GOVIERNO MIS TRES ULTIMAS… Read Full Review

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★★★☆☆

“The "NORMAL" banking process.”

Written on: 09/03/2015 by CarlosHewitt (1 review written)

I was a frequent user of Xoom to send money to my home country. I was extremely impressed by the 4h money transfer service. Recently, I tried sending funds to a new account and that went through, what they call a "NORMAL" banking process where the transaction takes 1-4 days before the money gets to the recipient. I understand this concern by xoom because I was inactive for over 6 months and they'd require to authenticate my activity. I was patient about it. A few days later I had to make… Read Full Review

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★☆☆☆☆

“Great fly”

Written on: 10/02/2015 by rose3312 (1 review written)

I thoughts I will give this a try for sending money to other country. I was very disappointed. The process was very slow, and they took % of exchange rate out of your totals. When you compared to other websites. I will not recommend to other people… Read Full Review

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★☆☆☆☆

“Better Business Bureau gives ZOOM Low Marks for 2014-15”

Written on: 02/02/2015 by ybLacroix193 (1 review written)

OVER 200 COMPLAINTS OF PEOPLE GETTING MONEY STOLEN...BIG MONEY… Read Full Review

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★☆☆☆☆

“Terrible On-Line Registration”

Written on: 14/01/2015 by CharlieCollins (1 review written)

After registering on line and filling out all the information including credit card number and date of birth , they rejected the registration. Then I was sent to a security agent who asked me for more personal information including my FIRST 2 NUMBERS OF MY SOCIAL SECURITY. That should be a red flag. Almost anyone can get your last 4 digits and with the first 2 digits known only 3 are left, which are easy to figure out after 100 tries. Stay away from this company, they tout security which in… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 13/12/2014 by 111Holmes (1 review written)

SAVE YOUR TIME AND YOUR MONEY! This company has a very lengthy interrogation process to verify your information for a simple money transfer. The process is ridiculous. The cherry on top of the icing was when they requested two identification… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS”

Written on: 13/11/2014 by Garrettmh200 (1 review written)

I wouldn't recommend this company to my worst enemy. They are horrible and they take your money and they avoid helping you in anyway when you call the rediculous customer service they provide. I was trying the app for the first time sending money to a family member in Mexico. They took my money never put the money into the persons account and on top of it charged me $6 in fees. When I called them all they kept saying was that they couldn't help me unless I sent them account information from… Read Full Review

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★★★★☆

“Fast Transaction”

Written on: 06/11/2014 by 44Leach (1 review written)

Its good, If you are using xoom for the first time use this referral link to get a gift card, The transaction went very smooth and the customer service is good… Read Full Review

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★★★☆☆

“going down quick”

Written on: 11/09/2014 by alexandersuero (1 review written)

I've been using Xoom for years. They were great but in the last year or so they hold your money after they debit your card and don't transfer it. Sure they call it what ever but it doesn't go thru. I just called the receiving bank. They claim they have NO technical problems as Xoom claims. Not good… Read Full Review

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★★☆☆☆

“Get advice before you pay”

Written on: 11/09/2014 by Camronr142 (1 review written)

I tryed to send money to my sister I get the application I was tryed to send $2,500.00 they say it's to much I so I just change the amount to $1,500.00 it was going tru I did all the steps but my sister was waiting for this money to close a business she call me 2 hours after she did not received the money I check my email and I have this . !!!!!They will keep the money on hold 3 to 4 day until my bank approved this transaction . The never advice this before .I will never tryed to use this… Read Full Review

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★☆☆☆☆

“Great, until you "send too much" or need two bank accounts”

Written on: 08/09/2014 by Mueller1986 (1 review written)

I've been a Xoom customer for 12 years. It had normally gone pretty well. Initial transfers tended to take 4 days to Philippines, then after that they were able to send in minutes ready for pickup, as advertised. Others complaining about it "taking too long" need to understand they do verification first before they trust a common transaction you'll do and then remove the wait time once you're trusted. The US un-Patriot Act mandates much of this. So, some people need to chill. However, then I… Read Full Review

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★★★★★

“$4.99 + 1 PhP per Dollar*”

Written on: 01/09/2014

That's the cost. The benefit is, I can send from my CU in the US to bank or pickup in the Philippines from my laptop anywhere in the world, but I'm careful to use a VPN when I do. The transfer usually is immediate even if it's the weekend. I've been sending for 6 months with 0 complaints. Since Xoom revamped their service from the US to PI last December, They've no doubt become the leader in this Niche. *(That's the difference in exchange rates.)… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE THIS REMETANCE COMPANY”

Written on: 29/08/2014

I send money to my friend in Canada last Friday and until now she hasn't Recieve the money. It's been 3 days. the money is for emergency use for chemotherapy so I send money again thru western union today 2 hours ago and they already recieved the money. I'm just hoping they will Recieve the money by tomorrow. TFC advertise this company and if she won't Recieve the money by tomorrow I will file a complain via TFC. I will never use this remetance company again not even my relatives in the US i… Read Full Review

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★★★★★

“best service.Help full staff. best Rates.Fast service.”

Written on: 17/08/2014 by Desmondv1963 (1 review written)

send USD to India. Got best Rates. No Fees. fast service. if you need send more $ you caall customer service and upgreat your… Read Full Review

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★☆☆☆☆

“XOMM IS AN INCOMPETENT BUSINESS”

Written on: 17/07/2014 by Guedes (1 review written)

Xoom took my money in seconds,but still haven't delivered for two mounts. Whem I call to see what happened the answer is: "we still checking with our partner.That's $250.00 which xoom don't know where is it. I call these business very incompetent. I do not recommend phony business to no one… Read Full Review

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