Xoom Reviews - www.xoom.com

★★★★☆
4.4 / 5
6945
90% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worse service ever don't send money thru them”

Written on: 26/07/2016 by Vilmanubia (1 review written)

The Money gets there where you send it but not in minutes! like they said !! It takes a week to Guatemala they are layers and costumer service is a pain!! I don't recommend Xoom. Com… Read Full Review

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★☆☆☆☆

“money in minutes?”

Written on: 08/06/2016 by Duffy208 (1 review written)

They say money in minutes? it's just a lie. Wouldn't recommend it!… Read Full Review

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★☆☆☆☆

“Worst Service Ever !!!!! SAFE YOUR SELF TIME DO NOT...”

Written on: 11/04/2016 by MarcPreston (1 review written)

THEY HAD ME ON THE LINE FOR MORE THAN 2 HOURS ASKING ME QUESTIONS THAN ASKED FOR IDS AND PAPER BILLS.. IM SO MAD THIS WAS WORST THAN GETTING QUESTIONED BY THE FBI!!! I ENDED UP CANCELING MY TRANSACTION IM SO MAD !!!… Read Full Review

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★☆☆☆☆

“After Paypal worst service ever”

Written on: 07/04/2016 by t00intense (1 review written)

Ever since Paypal bought out Xoom the service has fallen immensely. I'm forced to verify each my transaction regardless of the amount. I understand the need to be safe but this is ridiculous considering I've been a long time member. The only reason to use Xoom was the convenience of doing everything online. Now that I have to deal with this verification each transaction it's not worth it considering that other services offer a higher exchange rate. I just need to adjust when I send my… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 08/03/2016

Worst service in the word!1 I just have a horrible experience with Xoom and canceled my transaction… Read Full Review

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★☆☆☆☆

“Do Not Use Xoom (Philippines)”

Written on: 08/02/2016 by Milton243 (1 review written)

I a retired from the US. Living in the Philippines now. For a couple years I used Xoom to transfer funds to the Philippines from The US. It worked wonderful and was fast too. Then just before they joined PayPal, another Looser Company, I started having to call there call center, they wanted my passport and Id, I send a nice copy, they said they could not read it clearly and ask for another copy, I declined. They said I was a security risk. I ask the to review my records over the past to… Read Full Review

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★★★★☆

“Xoom - Money Transfer to India from the US”

Written on: 07/08/2015 by Creques (1 review written)

Hi all, I have been using Xoom.com for a while now, for its instant money deposit feature. I haven't had any problems with it so far. Most of my transfers to India reached in less than 2 min. Now Xoom is offering best exchange rates ever to India on top of its instant deposit service - One more reason to recommend Xoom… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 24/07/2015 by rymmor2302 (1 review written)

I been a xoom customer for more than 3 years. For that past 3 years I had no problem with all the transactions I made with the company. I usually send money to my family almost every week. Couple of weeks ago, I sent money using my husband's card but I accidentally used the card that's been inactive. The money went through the receiver's bank in the Phils and my family was able to get the money in mins no problem. I didn't even bother to check my husband's bank account assuming that everything… Read Full Review

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★☆☆☆☆

“ne recomiendo esta compania que no dise la verdad”

Written on: 10/07/2015 by jesse999barajas (1 review written)

resiente mente mande un envio a un familiar en mexico y quede inpresionado de este servicio puse mi cuenta de banco y todo salio muy bien asta cuando trate de mandar una cantindad mas grande a otro familiar y no pudo recibir el dinero me recomendaron ablar al servicio al cliente la cual fue una senorita que no me quiso dar su nombre la cual me convensio de contestar unas preguntas de rutina las cuales escalaron aser preguntas de registros publicos los cuales no estoy enterad asi que no… Read Full Review

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★★★☆☆

“Exchange rate is very low”

Written on: 05/07/2015 by Azaria1988 (1 review written)

I had been a customer of Xoom for few years. It is very easy and convenient but the exchange rate is always almost $2 lower than the competitors. … Read Full Review

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★★★★☆

“It's not easy to satify me, but...”

Written on: 04/06/2015 by Fischer18 (1 review written)

I'm pretty picky when it comes to trusting people handling my money. I was truly skeptical of Xoom.com, even after the first 2 or 3 transactions. So far, I've sent over two dozen times to Mexico and all but once my loved ones have gotten the $ right away. That sole instance was bc my BBVA bank did not approve it after hours. It was done the next working day. Even then, Xoom Customer Service (open after hours too) was helpful and courteous… Read Full Review

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★☆☆☆☆

“Lies...starting with the adverts”

Written on: 03/05/2015 by haroonkafaraqgatrijahed (1 review written)

If you want to know what you can believe, let's start with what you already know. Have you seen the advert with the Indian bloke that says, "Just xoom it!" at the end? The twenty-something Indian guy with a pot belly... Are we to admire his pot gut at that age? His hand-telephone? Guess what? He's actually a professional marketer. Surprise. If that's what they have to do to get an "average satisfied customer"- pay a professional marketer to lie- what kind of product can they have???… Read Full Review

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★☆☆☆☆

“ABSURDO, RIDICULO Y ESTUPIDO”

Written on: 26/04/2015 by EmerySchmidt (1 review written)

HACE UNOS DIAS QUERIA MANDAR DINERO ERA UNA CANTIDAD PEQUENA SIN ENVARGO LA COMPANIA QUE SE CLAMA DE MANDAR DINERO FACIL FUE REALMENTE RIDICULO MANDE 500 DOLARES PARA EL CUMPLANOS DE MI SUEGRA PERO EN MEXICO NUNCA LO PUDIERON RECIBIR AL HABLAR A ESTA SUPUESTA COMPANIA PARA SABER QUE PASO ME EMPEZARON A PEDIR DOS IDENTIFICACIONES QUE TENIAN QUE FAXIARCE A UN NUMERO DESCONOCIDO Y QUE IVAN HACER AL DINERO MI SUEGRA Y CADA IDENTIFICACION TENIA QUE SER EXPEDIDA SOLO POR EL GOVIERNO MIS TRES ULTIMAS… Read Full Review

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★★★☆☆

“The "NORMAL" banking process.”

Written on: 09/03/2015 by CarlosHewitt (1 review written)

I was a frequent user of Xoom to send money to my home country. I was extremely impressed by the 4h money transfer service. Recently, I tried sending funds to a new account and that went through, what they call a "NORMAL" banking process where the transaction takes 1-4 days before the money gets to the recipient. I understand this concern by xoom because I was inactive for over 6 months and they'd require to authenticate my activity. I was patient about it. A few days later I had to make… Read Full Review

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★☆☆☆☆

“Great fly”

Written on: 10/02/2015 by rose3312 (1 review written)

I thoughts I will give this a try for sending money to other country. I was very disappointed. The process was very slow, and they took % of exchange rate out of your totals. When you compared to other websites. I will not recommend to other people… Read Full Review

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★☆☆☆☆

“Better Business Bureau gives ZOOM Low Marks for 2014-15”

Written on: 02/02/2015 by ybLacroix193 (1 review written)

OVER 200 COMPLAINTS OF PEOPLE GETTING MONEY STOLEN...BIG MONEY… Read Full Review

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★☆☆☆☆

“Terrible On-Line Registration”

Written on: 14/01/2015 by CharlieCollins (1 review written)

After registering on line and filling out all the information including credit card number and date of birth , they rejected the registration. Then I was sent to a security agent who asked me for more personal information including my FIRST 2 NUMBERS OF MY SOCIAL SECURITY. That should be a red flag. Almost anyone can get your last 4 digits and with the first 2 digits known only 3 are left, which are easy to figure out after 100 tries. Stay away from this company, they tout security which in… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 13/12/2014 by 111Holmes (1 review written)

SAVE YOUR TIME AND YOUR MONEY! This company has a very lengthy interrogation process to verify your information for a simple money transfer. The process is ridiculous. The cherry on top of the icing was when they requested two identification… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS”

Written on: 13/11/2014 by Garrettmh200 (1 review written)

I wouldn't recommend this company to my worst enemy. They are horrible and they take your money and they avoid helping you in anyway when you call the rediculous customer service they provide. I was trying the app for the first time sending money to a family member in Mexico. They took my money never put the money into the persons account and on top of it charged me $6 in fees. When I called them all they kept saying was that they couldn't help me unless I sent them account information from… Read Full Review

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★★★★☆

“Fast Transaction”

Written on: 06/11/2014 by 44Leach (1 review written)

Its good, If you are using xoom for the first time use this referral link to get a gift card, The transaction went very smooth and the customer service is good… Read Full Review

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