Xoom Reviews - www.xoom.com

★★★★☆
4.4 / 5
6956
90% of users recommend this
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Latest Reviews

★★☆☆☆

“Bad service from PayPal”

Written on: 15/09/2017 by 1972Matthews (1 review written)

Since xoom is part of PayPal is not the same it is so difficult to send money ! You do all the paper work and when you want to complete it it goes to pay pal and stops! You can not do anything else I been trying to send money to Guatemala since last week and I can't!! It sucks!!… Read Full Review

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★☆☆☆☆

“Excessive Irrelent Verification Process”

Written on: 08/09/2017 by Neb2000 (1 review written)

This company has the worst customer service I have ever experienced.They should just have a recording because they had one script and kept repeating the same thing no matter what I asked. I asked to speak to a manager and they had the same script which told me it was unlikely I was speaking to a manager. Note to Xoom: You aren't fooling anyone.It was like talking to a robot with no brain and no common sense. I signed up for Xoom providing everything they requested. Then they called and wanted… Read Full Review

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★☆☆☆☆

“Pain in the Butt”

Written on: 08/08/2017 by IsabelDiaz (1 review written)

Miserable experience and after over 30 days, sending them statements and my passport they still can't seem to figure it out. They tell me I am verified. I try to send it and they unverified me again. I have spent almost 2 hours on on this with multiple phone calls and every time they end with "Everything is showing verified" then I try to send and they tell me I am not verified. I told them after the 4th call if they did it again I would let people know my experience. Find someone else. Its… Read Full Review

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★☆☆☆☆

“fraudulent charges to my bank account”

Written on: 07/05/2017 by ciMonahan166 (1 review written)

last year xoom debited my bank account in excess of $1000... i had never heard of xoom until that transaction... i researched xoom.com and found it was a subsidy of paypal.com and used in large part to send money into the global community... i had to have my bank give me NEW account numbers and delete my atm card... eventually i got a reimbursement of my funds... today i find (about 10 months later) that again my account had been debited in excess of $100 (the same amount but 1 less… Read Full Review

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★☆☆☆☆

“Terrible servicio”

Written on: 29/04/2017 by UlisesBarry (1 review written)

No lo recomiendo es una compania muy mal servicio, no la recomiendo… Read Full Review

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★★★★★

“So worth it!”

Written on: 25/03/2017 by xhSchneider24 (1 review written)

Hi, I've been using Xoom for a few years now. I have sent money transfers to both banks and cash pick up locations in Guatemala City and Quetzaltenango and the recipients have been able to withdraw the money within minutes and at most 60 minutes. The reason for reviewing the comments is due to my traveling plans to Antigua Guatemala... wanted to see if anyone has sent themselves money to be picked up when they were travelling to a destination. I was hoping to avoid dollar conversion for… Read Full Review

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★★★★☆

“Xoom worked well for me.”

Written on: 23/03/2017 by Clarkmn38 (1 review written)

I was stranded in Mexico with no funds. So I sent some money by Xoom to a friend of mine here. It was the first time I ever used Xoom. It did take five days to process, but it did get here, and the pickup was no problem at all. For a fee of $4.99 I think it is well worth it. I only sent a small amount $250. I understand there are more delays and problems sending large amounts. That makes sense to me, too. I expect the next time I use Xoom it will process quicker. Overall I give four stars. I… Read Full Review

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★★★★★

“solo en 3 horas”

Written on: 18/03/2017 by Holmesec489 (1 review written)

en 3 horas tenia la transferencia hecha a un bnco en Mexico.. para mi funcionó excelente!… Read Full Review

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★☆☆☆☆

“Sucks”

Written on: 13/02/2017 by AaliyahSutton73 (1 review written)

Xoom is sucks Been a sending for a year already and all of a sudden they ask to increase my limit they close my account because i dont want to increase my limit… Read Full Review

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★☆☆☆☆

“Could not send money. Terrible customer service.”

Written on: 10/02/2017

After sending them all the paperwork, they cancelled the transaction. After going through layers of customer service, they tell me that my account could not be verified, but could not tell me why because it would "comprimize" their verification process. So, no help whatsoever. I cancelled my account with them. I didn't like anything about them… Read Full Review

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★☆☆☆☆

“Avoid!!”

Written on: 23/10/2016 by SalmaNeville1948 (1 review written)

Been using xoom for about a year with no problem. Today I made a transfer and they are saying it will take 4 days. However they did withdraw the money out of my account. Not using their service anymore!!!… Read Full Review

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★☆☆☆☆

“Worse service ever don't send money thru them”

Written on: 26/07/2016 by Vilmanubia (1 review written)

The Money gets there where you send it but not in minutes! like they said !! It takes a week to Guatemala they are layers and costumer service is a pain!! I don't recommend Xoom. Com… Read Full Review

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★☆☆☆☆

“money in minutes?”

Written on: 08/06/2016 by Duffy208 (1 review written)

They say money in minutes? it's just a lie. Wouldn't recommend it!… Read Full Review

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★☆☆☆☆

“Worst Service Ever !!!!! SAFE YOUR SELF TIME DO NOT...”

Written on: 11/04/2016 by MarcPreston (1 review written)

THEY HAD ME ON THE LINE FOR MORE THAN 2 HOURS ASKING ME QUESTIONS THAN ASKED FOR IDS AND PAPER BILLS.. IM SO MAD THIS WAS WORST THAN GETTING QUESTIONED BY THE FBI!!! I ENDED UP CANCELING MY TRANSACTION IM SO MAD !!!… Read Full Review

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★☆☆☆☆

“After Paypal worst service ever”

Written on: 07/04/2016 by t00intense (1 review written)

Ever since Paypal bought out Xoom the service has fallen immensely. I'm forced to verify each my transaction regardless of the amount. I understand the need to be safe but this is ridiculous considering I've been a long time member. The only reason to use Xoom was the convenience of doing everything online. Now that I have to deal with this verification each transaction it's not worth it considering that other services offer a higher exchange rate. I just need to adjust when I send my… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 08/03/2016

Worst service in the word!1 I just have a horrible experience with Xoom and canceled my transaction… Read Full Review

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★☆☆☆☆

“Do Not Use Xoom (Philippines)”

Written on: 08/02/2016 by Milton243 (1 review written)

I a retired from the US. Living in the Philippines now. For a couple years I used Xoom to transfer funds to the Philippines from The US. It worked wonderful and was fast too. Then just before they joined PayPal, another Looser Company, I started having to call there call center, they wanted my passport and Id, I send a nice copy, they said they could not read it clearly and ask for another copy, I declined. They said I was a security risk. I ask the to review my records over the past to… Read Full Review

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★★★★☆

“Xoom - Money Transfer to India from the US”

Written on: 07/08/2015 by Creques (1 review written)

Hi all, I have been using Xoom.com for a while now, for its instant money deposit feature. I haven't had any problems with it so far. Most of my transfers to India reached in less than 2 min. Now Xoom is offering best exchange rates ever to India on top of its instant deposit service - One more reason to recommend Xoom… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 24/07/2015 by rymmor2302 (1 review written)

I been a xoom customer for more than 3 years. For that past 3 years I had no problem with all the transactions I made with the company. I usually send money to my family almost every week. Couple of weeks ago, I sent money using my husband's card but I accidentally used the card that's been inactive. The money went through the receiver's bank in the Phils and my family was able to get the money in mins no problem. I didn't even bother to check my husband's bank account assuming that everything… Read Full Review

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★☆☆☆☆

“ne recomiendo esta compania que no dise la verdad”

Written on: 10/07/2015 by jesse999barajas (1 review written)

resiente mente mande un envio a un familiar en mexico y quede inpresionado de este servicio puse mi cuenta de banco y todo salio muy bien asta cuando trate de mandar una cantindad mas grande a otro familiar y no pudo recibir el dinero me recomendaron ablar al servicio al cliente la cual fue una senorita que no me quiso dar su nombre la cual me convensio de contestar unas preguntas de rutina las cuales escalaron aser preguntas de registros publicos los cuales no estoy enterad asi que no… Read Full Review

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