Xoom Reviews - www.xoom.com

★★★★☆
4.4 / 5
90% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“DO NOT USE THIS”

Written on: 13/11/2014 by Garrettmh200 (1 review written)

I wouldn't recommend this company to my worst enemy. They are horrible and they take your money and they avoid helping you in anyway when you call the rediculous customer service they provide. I was trying the app for the first time sending money to a family member in Mexico. They took my money never put the money into the persons account and on top of it charged me $6 in fees. When I called them all they kept saying was that they couldn't help me unless I sent them account information from… Read Full Review

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★★★★☆

“Fast Transaction”

Written on: 06/11/2014 by 44Leach (1 review written)

Its good, If you are using xoom for the first time use this referral link to get a gift card, The transaction went very smooth and the customer service is good… Read Full Review

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★★★☆☆

“going down quick”

Written on: 11/09/2014 by alexandersuero (1 review written)

I've been using Xoom for years. They were great but in the last year or so they hold your money after they debit your card and don't transfer it. Sure they call it what ever but it doesn't go thru. I just called the receiving bank. They claim they have NO technical problems as Xoom claims. Not good… Read Full Review

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★★☆☆☆

“Get advice before you pay”

Written on: 11/09/2014 by Camronr142 (1 review written)

I tryed to send money to my sister I get the application I was tryed to send $2,500.00 they say it's to much I so I just change the amount to $1,500.00 it was going tru I did all the steps but my sister was waiting for this money to close a business she call me 2 hours after she did not received the money I check my email and I have this . !!!!!They will keep the money on hold 3 to 4 day until my bank approved this transaction . The never advice this before .I will never tryed to use this… Read Full Review

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★☆☆☆☆

“Great, until you "send too much" or need two bank accounts”

Written on: 08/09/2014 by Mueller1986 (1 review written)

I've been a Xoom customer for 12 years. It had normally gone pretty well. Initial transfers tended to take 4 days to Philippines, then after that they were able to send in minutes ready for pickup, as advertised. Others complaining about it "taking too long" need to understand they do verification first before they trust a common transaction you'll do and then remove the wait time once you're trusted. The US un-Patriot Act mandates much of this. So, some people need to chill. However, then I… Read Full Review

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★★★★★

“$4.99 + 1 PhP per Dollar*”

Written on: 01/09/2014

That's the cost. The benefit is, I can send from my CU in the US to bank or pickup in the Philippines from my laptop anywhere in the world, but I'm careful to use a VPN when I do. The transfer usually is immediate even if it's the weekend. I've been sending for 6 months with 0 complaints. Since Xoom revamped their service from the US to PI last December, They've no doubt become the leader in this Niche. *(That's the difference in exchange rates.)… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT USE THIS REMETANCE COMPANY”

Written on: 29/08/2014

I send money to my friend in Canada last Friday and until now she hasn't Recieve the money. It's been 3 days. the money is for emergency use for chemotherapy so I send money again thru western union today 2 hours ago and they already recieved the money. I'm just hoping they will Recieve the money by tomorrow. TFC advertise this company and if she won't Recieve the money by tomorrow I will file a complain via TFC. I will never use this remetance company again not even my relatives in the US i… Read Full Review

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★★★★★

“best service.Help full staff. best Rates.Fast service.”

Written on: 17/08/2014 by Desmondv1963 (1 review written)

send USD to India. Got best Rates. No Fees. fast service. if you need send more $ you caall customer service and upgreat your… Read Full Review

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★☆☆☆☆

“XOMM IS AN INCOMPETENT BUSINESS”

Written on: 17/07/2014 by Guedes (1 review written)

Xoom took my money in seconds,but still haven't delivered for two mounts. Whem I call to see what happened the answer is: "we still checking with our partner.That's $250.00 which xoom don't know where is it. I call these business very incompetent. I do not recommend phony business to no one… Read Full Review

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★☆☆☆☆

“Beware!!! They use your money!!!'”

Written on: 12/07/2014 by Cheatedcostumer (1 review written)

If I can give -0, then I would. My experience in using Xoom is so terrible that it cost me $ 200 because money that I have sent in the Philippines was not available for pick up on the same day after minutes of sending it. The amount was already debited out from my account after going through verification process by the fraud department. I was told that , the amount sent should be ready in 15 minutes but apparently, it was all lie. It was never mentioned to me that it takes 4-7 days for the… Read Full Review

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★☆☆☆☆

“Plain Lie”

Written on: 08/07/2014 by Alma1987 (1 review written)

They advertise that money will be credited in 4 hours. This is absolutely absurd. Beware of fake advertisement. I really had bad experience with recent transation. It has been 7 days now and still money is not credited… Read Full Review

Mjean_16's Comment

Written on: 27/08/2014

Same experience I send money thru Xoom last Friday and until now they haven't Recieve the money. I send money thru western union 2 hours ago and they already recieved the money. Never use this again. They even have commercial to this Filipino channel TFC. If my friend won't Recieve the money by tomorrow I will call the television company and complain about this remetance company tell them that it's a crime. BE CAREFULL USING THIS REMETANCE COMPANY.

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★★★☆☆

“Exchange rate the lowest”

Written on: 03/07/2014

Xoom off late is giving the lowest exchange rate compared to all other players. Better to choose other players like ICICI or western union… Read Full Review

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★★★★★

“Xoom is the best when it comes to money transfer to india”

Written on: 26/06/2014 by venkatusa (1 review written)

Hi All, I would say that Xoom is the best in the business. I was able to send the amount in seconds from US account to Indian account. My suggestion is that you can transfer money very easily and fast than any other service. It has a locked-in exchange so will know what is the exact amount that will be received. I would suggest use my Referral or any one referral the first time you transfer. so both will get 15$. Earn a $15 gift card when you send money internationally. Search for Coupon… Read Full Review

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★☆☆☆☆

“Terrible customer Service”

Written on: 26/06/2014 by Lamar243 (1 review written)

Wow, I have been dealing with xoom since last year, it is a big headache to get hold of their customer service rep who could barely speak english, they repeat the same message again and again, but cannot give proper information what we need… Read Full Review

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★★☆☆☆

“Refer-a-friend-and-win-a-walmart-card is a LIE!!!”

Written on: 21/06/2014 by acschuaquico (1 review written)

I referred my mom and brother to use xoom.com to send remittance to the Philippines. The ad in xoom says that we get to receive walmart card if we do refer. Never have i received any. I emailed the customer service of xoom but to no avail, I got no response. Xoom got good service. But their ads lie!… Read Full Review

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★★★★★

“Best service to transfer money to India”

Written on: 21/06/2014 by Taral292 (1 review written)

Xoom is the best I would say. I used HDFC account in all my transactions and it took lesser than 5 mins to transfer with no fees at all. Only thing is that they should provide better exchange rates… Read Full Review

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★☆☆☆☆

“BAD BAD BAD !!!”

Written on: 20/06/2014 by TobiasMcLain (1 review written)

first time customer had worst experience already. have to cancel my account right away. how do you get hold of verification supervisor? never! u have to go thru the same agony!!! so uncomfortable with extremely personal questions for verification??? so out of this world!!! hope your business will too!!!… Read Full Review

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★☆☆☆☆

“4hr transfer false advertising”

Written on: 19/06/2014 by MuneebRAM (1 review written)

I initiated a transfer to India on June 17th and immediately displayed a "Transaction Delay" status and when I contacted the customer care this is the reply that I got "We are sorry to hear about the experiences that you have on this transaction. Please be advised that Xoom is committed in getting your money transfers to their destinations as fast as possible. Speed and processing is dependent on the receiving country, recipient bank and bank processing hours and payment used on the… Read Full Review

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★★★★★

“Absolutely fast and reliable service”

Written on: 17/06/2014 by prashantkumar (1 review written)

Fast reliable and at very low coat service and competitive rates too....XOOM… Read Full Review

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★★★★★

“Happy with Xoom transfer”

Written on: 12/06/2014 by RainaMyers (1 review written)

Happy with Xoom transfer .. only issue they have limit of 10,000$ they transfer money in few hours for most of the banks and exchange rate is locked... … Read Full Review

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