Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“Johnb695”

Written on: 31/05/2016 by Torresdc365 (1 review written)

There is clearly a bundle to realize about this. I suppose you made some good points in features also. bggcdffedefd… Read Full Review

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“Churlish and fraudulent ”

Written on: 29/05/2016 by Kaylin211 (1 review written)

Ordered tickets for Chelsea flower show face value 5o cost 120. Sent tickets for wrong day. When pointed out to them response was we don't sell the tickets they are sold by third parties so not our problem. Customer service representative churlish and refused to connect me to. Supervisor… Read Full Review

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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“Should be banned from operating”

Written on: 25/05/2016 by suzyray (1 review written)

The worst thing I ever did was order tickets from this site for Andrea Bocelli concert in September. When the tickets were purchased we had no idea that the face value of the tickets were less than half the amount we had paid for. We contacted the venue and were told we should have ordered directly from them and would not have incurred the extortionate handling charge and massively inflated ticket cost. We would have saved £210 had we gone direct to the venue. We immediately contacted Viagogo… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 24/05/2016 by Shelley143 (1 review written)

Title says it all. Ended up having to sell tickets through no fault of my own and not for profit. Tickets sold and I was left to despatch them. We are less than a week from concert and see tickets have not despatched them to me yet . Rang Viagogo with over a week to go explaining that I had not been sent the tickets and was told don't worry we will do everything we can to help and you can have them sent to box office if it comes to it. Felt confident that all would be OK and remained in… Read Full Review

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“Horrendous - don't go there!”

Written on: 16/05/2016 by suelong (1 review written)

I bought tickets for my daughter to see Neil Young on 16th June 2016. She can't make it now, so I contacted Viagogo who said my only option was to re-sell on their site. I did this so as to at least re-coup some of my money. Was told I had a buyer but needed to upload my e-tickets by 26th May. Then told I wouldn't actually receive the e-ticket till 13th June.... So all my 231 euros is lost. I have repeatedly emailed them, no reply. Don't touch them with a barge pole. I'm now £200 out of pocket… Read Full Review

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Andiamo's Response to suelong's Review

Written on: 24/05/2016

Don't know why you think your money is lost. As long as you send the tickets in time there will be no problem. There is nothing in Viagogo's Ts & Cs to say you have to upload the tickets 3 weeks before the event.

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Suelong's reply to Andiamo's Comment

Written on: 24/05/2016

I received this email from Viagogo yesterday - "This is a reminder that your sale for Neil Young must be uploaded within the next 72 hours. Failure to upload by 26 May 2016, 21:59 may result in us having to cancel your sale and replace the tickets for the buyer, which may incur a fee."

As they haven't actually sent the tickets to me, how am I supposed to upload them?

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“TERRIBLE SERVICE”

Written on: 27/04/2016 by Huber131 (1 review written)

We are from South Africa and saved for many years to go to NY for our 30th wedding anniversary. My husband LOVES AC/DC and we could not believe that they were going to have a concert while we are there. We took nearly half of our spending money to buy the tockets as it was once in a lifetime experience. The concert was cancelled/postponed twee weeks before we left and since then we have emailed and phoned Viagogo to get a refund! We will never be able to visit NY again and it was part of our… Read Full Review

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“Ripped off!”

Written on: 23/04/2016 by ueMason1983 (1 review written)

I recently purchased 6 tickets to the Edinburgh Military Tattoo 2016 for the price of $249au per ticket. imagine my surprise when the tickets arrived with somebody else's name on them and a with a price of $84.10au per ticket. I feel totally ripped off and to make matters worse the booking fee was nearly $200 Australian and a postage fee on top of that. The total price came to $1,491au! My own stupid fault as i should have read the small small print and now I have to listen to my family… Read Full Review

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Jamesstewaret's Comment

Written on: 19/05/2016

There is a scheme on with this site. purchased Rod Stewart tickets for the 18th June in Inverness.and paid.
Viagogo have no knowledge of this purchase despite the money being deducted from the bank. They say an email was sent to my address but no sign. Either rthis is a cloned site or they are just inefficient.

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“Eric Clapton tickets ”

Written on: 14/04/2016 by Jacknite6 (1 review written)

Ordered tickets for concert they did not send them until after we left to Japan we have been texting and emailing them for days but only get standard response no phone numbers to call these people are not user friendly I paid 400 dollars for a concert that I will not get to see because they will not help us all we wanted them to do is give us eticket or reissue new ticket or just tell us seat numbers so we could tell stadium what seats we bought but it is now morning of concert and no response… Read Full Review

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“Misleading rip off merchants!! ”

Written on: 13/04/2016 by Lindy18 (1 review written)

Will never use Viagogo again paid £100 over the odds for rubbish seats with no leg room!! Total disgrace customer service useless as don't give a damn!! Think very carefully before using this rubbish service!… Read Full Review

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“incorrect tickets”

Written on: 30/03/2016 by ghWilson217 (1 review written)

I purchased two tickets for my daughter and her friend (who is a minor) Surprisingly enough I wanted two seats together, in the same row, same section However Viagogo decided than although I purchased two seats together they thought it was a much better idea to send me tickets in totally different rows. That was annoying enough, bit then to cap it all there is NO way of contacting this 'company' There are a myriad of phone numbers on the web, all of which go through to the same answerphone… Read Full Review

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“complete rubbish”

Written on: 28/03/2016

paid over the odds only to receive awful seats. paid to have them securely delivered but then it got changed 3 days before the event. had to download myself. customer service was very poor. do not use viagogo… Read Full Review

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“DO NOT BUY HERE! ”

Written on: 25/03/2016 by 117Mitchell (1 review written)

I'll be honest and say we're a bit disappoint with the lack of customer service as we've emailed several times without any response. We have two issues that need to be resolved. Firstly, our profile setting was set to Hong Kong, before the tickets were purchased I took a photo of the screen to confirm the pricing with my partner. The screen was in HK dollars. So you can imagine our complete shock when we found that we had actually been charged in US dollars. What we thought was HK1665 ( x2 =… Read Full Review

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“still waiting for issue to be resolved”

Written on: 24/03/2016 by tiffinny69 (1 review written)

I bought Little Mix tickets quite a while ago for this weekend for my daughters birthday treat. I paid for the more expensive ones because they came with a meal package which sounded exciting. Despite repeated calls and sending emails all I now have is another copy of the O2 ticket but this time with the words refreshment voucher £0 on it. Not exactly a meal? not worth anything and if it was where do I spend it. This was a total rip off and I would have saved over £100 for getting tickets… Read Full Review

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“Viagogo? Vianono! Avoid Disappointment, Avoid Viagogo”

Written on: 15/03/2016

Viagogo will promise to deliver your ticket at the latest possible moment. Instead of your ticket you will receive a notification that your ticket is no longer available. Sold it to a higher bidder Viagogo? Replacement tickets will be promised by Viagogo but that won't match the actual tickets delivered. At the stadium the tickets will not scan. Viagogo will blame the vendor! Viagogo will rip you off on price too… Read Full Review

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“AC Milan fake tickets!”

Written on: 22/02/2016 by Dezchez (1 review written)

I bought 2 tickets to the Milan derby on 29/01/2016 for my 16 year son for christmas. We flew from London all excited. When we tried to enter the stadium we were told the tickets we had purchased off viagogo were fake. So with only 20 mins before kick off we headed to the ticket office where we were able to buy 2 new tickets at a cost of €190 each yes EACH!!. Since being back I've spoken to viagogo and they said they would do an investigation and contact me in a couple of days. That was 3… Read Full Review

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“funds removed from bank account”

Written on: 19/02/2016 by Ed99 (1 review written)

While balancing my checking account, I found a withdrawal made by Viagogo (a business I had never heard of providing a product that I had never used) (I live in a rural area of the United States and have no use for event tickets issued in the UK). I made several attempts to contact Viagogo both by phone and by e-mail in an attempt to correct the issue. The phone attempts were unsuccessful, as there was never an opportunity to speak to a person. The several times I used the… Read Full Review

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“Paid for two tickets from Viagogo & they were sold already”

Written on: 16/02/2016 by ljDonnelly437 (1 review written)

I paid for two tickets for Joe Jackson's London concert - his last in the UK tour. Really looked forward to attending as he hasn't played in the UK for years! Completely sold out & my friend came up from Southampton, cutting short his trip, to attend. However, when we arrived, it transpired that the tickets were sold to another person! Seats G35 & G36 were sold & occupied apparently! It gets worse..when I contacted Viagogo, they seemed to have the attitude that they refunded my tickets so what… Read Full Review

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“Ticket Duplication and No Resolution from viagogo”

Written on: 13/02/2016 by ugFitzpatrick467 (1 review written)

Just to preface this, I NEVER write negative reviews about companies. But my experience with viagogo pushed me to warn others... I bought two tickets off viagogo for the Champions League match in Madrid for May 15, 2015. They were 122 euros each face value and I paid over 300 euros each on viagogo. When we went to enter the stadium with the tickets, apparently two people had already entered the stadium with these tickets. I emailed and called viagogo the next day and was told they would… Read Full Review

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Sahidau's Comment

Written on: 16/02/2016

I am so glad you posted this review! I had a similar experience on 13/2/16. I had two tickets to a concert in London, purchased from Viagogo. The only London concert for Joe Jackson and the last date of a UK tour. Joe Jackson hasn't played in the UK for years. A friend came from Southampton to attend! And when we got there, someone else was booked in the same seat numbers. Their customer service is terrible!

I don't know what their concept of customer service is...they offered me a refund on the tickets as if that can wipe away their appalling actions.

When I called them today, someone asked me if I had had a £50 voucher for future viagogo purchases! I hadn't had a voucher and frankly I don't want anything connected to them.

I asked him why I would want to ever purchase anything from them again, given their history but that is all he would offer. Then he cut me off and emailed me a sent me a voucher for £50 with an expiry date of 14/2/16 ...when I called the agency on 16/2/16.

Viagogo means Via -don't go....They don't care and their customer service even when you get through is appalling. They just offer you a paltry amount which ties you in to doing more financial transactions with them.

I would NEVER purchase anything from Viagogo again.

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“Cancelled tickets”

Written on: 23/01/2016 by Lilliannax258 (1 review written)

Two weeks before the show (cats) I get an email saying sorry we can not get the tickets that you booked and paid for two months previous and there is nothing else we can do. Would never use this company and would certainly not recommend… Read Full Review

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“Booked a bogus ticket plus hotel package ”

Written on: 10/01/2016 by Lexonode (1 review written)

I booked a weekend hotel and ticket package to see Billy Connolly as an Xmas present for my husband, costing £247.00. Seemed reasonable. Eight days before the event I was contacted to say there was an 'issue' with my tickets and could I go on a Thursday night instead. I said no, I couldn't accept that, and by the way, what about the hotel - I hadn't been given any details. So they got back to me and said great news we have tickets for the day you booked and in fact they are better tickets than… Read Full Review

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