Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“Fast reliable & secure...super happy with all aspects...”

Written on: 02/06/2015 by 94England (1 review written)

Fast reliable & secure...super happy with all aspects of the service provided :)… Read Full Review

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“Very expensive but worth every cent”

Written on: 31/05/2015

I wanted Eurovision final tickets. I was prepared to pay. They were very expensive, but once you get over that, the service was very good, I was able to change the address to send them to my hotel and they were delivered safely, and well in time. Thank you Viagogo for an experience of a lifetime… Read Full Review

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“Two experiences, both good”

Written on: 31/05/2015 by RosWalker (1 review written)

I bought a ticket to the Eurovision final and the ticket was couriered to Australia well in advance. It was expensive, and I had to pay for an overseas courier, but worth it for a sought after event. I had incorrectly put my purchasing address as my delivery address, and Viagogo fixed that promptly. My other experience was buying Leonard Cohen tickets. Great seats and at a discounted rate, given I purchased the night before the concert. I like the fact that the tickets are guaranteed… Read Full Review

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“Awful service”

Written on: 29/05/2015 by Alexisi175 (1 review written)

Ordered my tickets. Tickets never made it to me. Contacted USP and Viagogo. They told me they would investigate and get back to me. That was in January, over 4 months ago. I have contacted them at least once a month if not more, and I get the same response over and over again: we will look into this matter. I am beyond dissappointed, I had ordered 4 tickets for my daughter and niece. The concert is in about two weeks. I have no hope in getting my money or my tiickets back. A lawyer has been… Read Full Review

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Andiamo's Comment

Written on: 30/05/2015

Don't worry - at least, not yet! It's quite common for companies like Ticketmaster not to issue tickets until about one week before the event. I would guess your seller is still waiting for the tickets to arrive.

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Shell75De's Comment

Written on: 30/05/2015

I'll let you know :) But since they were in the mail 4 months ago and were reported lost and the concert being sold out I don't expect them to arrive here at all.

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Andiamo's Comment

Written on: 01/06/2015

Sorry, I didn't read your original comment properly. Didn't realise the tickets had already been sent and had got lost. Try tracking them yourself on the UPS website and see if that brings you any more info.

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“DO NOT USE!!!”

Written on: 29/05/2015 by f0ckingp7ssedoff (1 review written)

Do not use to sell your tickets. USE TWICKETS. I wanted to cancel my sale but the number I tried to ring back on wouldn't let me get through. In the end I had made contact through another means. They took the money anyhow and now I cannot get my money back. AVOID AT ALL COSTS!! … Read Full Review

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“Spot on with delivery of tickets”

Written on: 27/05/2015 by Maynard377 (1 review written)

We booked last minute and was a little worried that the tickets wouldn't arrive at our hotel as not enough time to deliver to our home. Everything was spot on. Tickets were there and the seats allocated were fantastic. Well done guys! Will definitely use again next year… Read Full Review

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“Perfect....”

Written on: 24/05/2015 by lw2dx (1 review written)

Great service, great delivery at home in Argentina, and great show in London....Sure I,ll be back again on to Viagogo… Read Full Review

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“Don't use this organisation”

Written on: 24/05/2015 by Juliusa198 (1 review written)

I order a ticket and they confirmed saying they would Send it to my home 3 days before the event. Then the day before the event they emailed telling me I had to collect it which I was unable to do at the very limited times they offered. I would not recommend using this organisation that impossible to speak to and hides behind the small print invite terms when it decides to change the arrangements at short notice. I had paid over double the normal price for the ticket so I expect some… Read Full Review

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Viagogo's Comment

Written on: 25/05/2015

Hi Juliusa198,

We're so sorry to hear you feel this way. Could we please take your order ID so we can look into this issue?

Kind regards,
viagogo

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“Worried”

Written on: 20/05/2015 by ogullawell (1 review written)

I have just booked tickets to a u2 concert in London on the 3rd of November. However after reading further reviews I am now very worried that I may not get my tickets. My girlfriend is coming over all the way from Canada for this concert and it is her birthday. … Read Full Review

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“michael bolton tickets”

Written on: 19/05/2015 by rahen (1 review written)

My first Viagogo experience. Fantastic!. I purchased two tickets to Michael Bolton in Melbourne 16/5/15. The seats were great, 10th row centre, and the price was cheaper than the original advertised. My tickets downloaded almost immediately.I would highly recommend the agency and will certainly use the service in the future . Easy to use and a great way to access sold out tickets to a fabulous concert. Thanks to everyone… Read Full Review

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“DONT USE VIAGOGO”

Written on: 17/05/2015 by AdalynnHenry (1 review written)

PLEASE DO NOT USE THIS COMPANY - I PAID IN JANUARY FOR TICKETS TO GO TO AC/DC IN GLASGOW AND RECEIVED A BOOKING CONFIRMATION EMAIL EVERYTHING HAS BEEN BOOKED IE TRAINS AND HOTEL BUT 3 DAYS AGO I RECEIVED AN EMAIL TO SAY THAT THEY CAN NOT SUPPLY THE TICKETS!!!!!!!!!!!!!!!!. I THOUGHT I WAS DEALING WITH A PROFESSIONAL COMPANY???. TO ADD INSULT TO INJURY THEY CURRENTLY ADVERTISING TICKETS ON THEIR WEBSITE AT A HIGH PRICE SO MAYBE THIS IS A WAY TO GET PEOPLE WHO BOOKED EARLIER TO PAY MORE. I THINK… Read Full Review

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Viagogo's Comment

Written on: 18/05/2015

Hi AdalynnHenry,

We're so sorry you feel this way.

Could we please have your order ID so we can investigate this?

Kind regards,
viagogo

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“viagogo - fast & reliable”

Written on: 17/05/2015

I've purchased tickets through viagogo twice now and would recommend to anyone. If I'm at work when tickets sales first go on sale, I don't have to stress, as I know I can still get awesome tickets with viagogo… Read Full Review

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“acdc tickets big let down your company ”

Written on: 14/05/2015

We ordered acdc tickets you have been saying there on way every month but yesterday you said you can't get them now , why advertise if you cannot provide them and hold our money do you make interest of people's money by doing this. i have waited years to see them and now you have let us down it's appalling and I am going to make sure people know not to buy from your company am fuming , I thought your company was trustworthy . You say give refund but what about interest on our card that we paid… Read Full Review

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Viagogo's Comment

Written on: 18/05/2015

Hi there,

We're so sorry you feel this way.

Could we please have your order ID so we can look into this?

Kind regards,
viagogo

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12Bandit's Comment

Written on: 18/05/2015

Our id number is 5034855

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12Bandit's Comment

Written on: 25/05/2015

Hi you gave us a call but we were not in , my brother answered home phone were be in 6.30 tomorrow night can you either call us back or send an email with number for us to call thanks

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“Horrified with Viagogo”

Written on: 12/05/2015 by trevorwinter (1 review written)

I booked tickets in good faith with Viagogo in January for the Eurovision Song Contest in Vienna in May. I booked flights and hotel. It was a surprise for a good friend who sadly is terminally ill. I don't say this for sympathy ...it's true. I just received an email to say that they cannot fulfil the order as the seller cannot provide the tickets. No explanation. And they cannot find alternative tickets as their so called "guarantee" says they will do. The email was obviously automated and… Read Full Review

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“My first and last experince”

Written on: 11/05/2015 by SonnyWatson380 (1 review written)

If you need buy ticket on last time, perhaps you try buy them on ViaGoGo portal or you can go on event and try to buy tickets there. Second options will be my choose next time. I have not had to much experience with concerts but I am sure that you can buy tickets on the event. My first and last experince is that I and the next people who arrived on pick up place found out that confirmation message (Your tickets will be ready for collection from the following address at the following date and… Read Full Review

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Viagogo's Comment

Written on: 11/05/2015

Hi SonnyWatson380,

We are so sorry you had such a poor experience with us. Could we please have your order ID so this can be investigated?

Kind regards,
viagogo

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“Excelente venta, atencion y concrecion de entregas.”

Written on: 09/05/2015 by 266Broussard (1 review written)

La experiencia de comprar en Viagogo fue excelente, no me puedo quejar de hecho todo lo contario. Lo recomiendo. La venta fue rapidisima, la entrega del "e-ticket" tambien, el canjeo en la entrada solo with documento. Hubo mucha responsabilidad y dedicacion del personal, ya que ante mis dudas expresadas en comentarios, contestaban total celeridad y respuestas claras. No solo lo recomiendo, sino que tambien voy a volver a utilizar el medio… Read Full Review

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“I will NEVER purchase from Viagogo again - feeling robbed”

Written on: 01/05/2015 by Janethadi (1 review written)

Be warned when purchasing tickets we are lead to believe this is a safe way of buying. My experience is that of being robbed blind by Viagogo, purchased 2 tickets from Viagogo for WWE at Leeds arena for my sons 9th birthday at cost of £209. Event was to be Monday 13th April 2015 my son was so excited. 23/315 e mail from Viagogo stating tickets would be delivered tomorrow. 24/3/15 tickets arrive by courier. 25/3/15 e mail from Viagogo saying good news courier confirms tickets have been… Read Full Review

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“This says it all! ”

Written on: 01/05/2015 by Wheelercr233 (1 review written)

They very quietly re-located to Switzerland so that you have practically no rights at all. They are untouchable! No wonder I'm hundreds of euros out of pocket and still have no tickets… Read Full Review

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“I've been had”

Written on: 30/04/2015 by Miss-fit (3 reviews written)

Well, I've been had. First time I've ever bought concert tickets on line, and I paid £85 each for two tickets worth £50. There goes £70 of my salary on nothing. I guess I'm just a bit naive - I couldn't get on the Albert Hall site - it told me to go to an events page. I ended up on Viagogo and didn't understand it's a rip-off re-seller for any old person. Today I looked on the Albert Hall site and suddenly it works...and there are tickets for normal prices. Only problem is, I can't ethically… Read Full Review

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Viagogo's Response to Miss-fit's Review

Written on: 06/05/2015

Hi Miss-fit,

viagogo is a ticket marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. We have no influence on price.

We clearly explain at the bottom of each listing page the fact that prices may differ, and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support. In addition, we also charge a fee for the delivery of tickets. The shipping fee enables us to use the world's leading delivery services, such as UPS and Royal Mail - this ensures that your tickets are delivered safely and securely to you.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

When purchasing, all this information is clear and explained.

Kind regards,
viagogo

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“Easy to Use”

Written on: 25/04/2015 by Braelynr76 (1 review written)

Easy to use always get tickets in advance well always use them… Read Full Review

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