Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
54.9% of users recommend this
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Viagogo - www.viagogo.co.uk
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Latest Reviews

“Excellent!”

Written on: 13/12/2014 by djmusicfan9 (1 review written)

I read all the reviews for this company before buying my tickets for the Capital Jingle Bell Ball through them. I was slightly sceptical and a little nervous as there are very mixed reviews on here but I am happy to say, there was no need to worry at all! The ordering and paying process was very smooth. My tickets arrived well in advance and I even got an email on the day of the event from them to check if everything was ok. What could be better? I did pay well over the actual ticket price for… Read Full Review

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Viagogo's Response to djmusicfan9's Review

Written on: 16/12/2014

Hi djmusicfan9,

Thank you for taking the time to review us!

We really appreciate the feedback, and are thrilled you were pleased with the service provided.

Glad to hear that you had a great time at the Ball!

Kind regards,
viagogo

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“Great customer service, tickets arrived no problem”

Written on: 13/12/2014

I was dubious at first but I've used viagogo twice now and have had no problems and wouldn't hesitate to use them again. As the website clearly states, they do not set prices so do not be put off. I bought tickets that were very over priced but was fully aware I was doing this and was happy to do so because I really wanted to go to my chosen events. P&P was a compulsory £10 but tickets are sent via UPS and tracked so I feel it is worth it. Tickets turned up in plenty of time and my only… Read Full Review

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“ Not a problem”

Written on: 11/12/2014 by SantinoGalbraith (1 review written)

Customer service were great I must have called over 5 times to see when I would get the tickets to check they were real ect... The customer service advisors kept reassuring me they were fine to use but I had never used etickets & with them saying they would not refund travel or hotel costs I was really scared but everything was perfect got into the event fine & had an amazing time at the jingle bell bal. Thank you viagogo!… Read Full Review

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“Viagogo-RIP OFF”

Written on: 07/12/2014

My daughter purchased two tickets from Viagogo, on my behalf, for the Enrique Iglasias concert in Manchester last Saturday. She selected 2 seats on a particular row, with a face value of £69.50 each. By the time Viagogo had added on their booking fee of £20+, a delivery charge of £9.95, and VAT of £4+, she was charged a total of £173+!! Imagine my horror when the tickets arrived and had a face value of £47.50 each. Needless to say, I contacted Viagogo by telephone and was told 'That's… Read Full Review

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Viagogo's Comment

Written on: 08/12/2014

Hi there,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Totally Ripped Off”

Written on: 04/12/2014 by JohnCLS1964 (1 review written)

Bought two tickets for the Who Concert. Paid Viagogo £264 and the nominal price of the tickets was not disclosed. Tickets arrived Tuesday with a face value of £60. Despite complaining I have been given a total load of bull and no compensation offered. Unless you're desperate for a ticket do not buy anything from Viagogo. I will certainly never use them again… Read Full Review

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Viagogo's Response to JohnCLS1964's Review

Written on: 05/12/2014

Hi JohnCLS1964,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“ WORST DECISION EVER”

Written on: 02/12/2014

I bought tickets through viagogo for the 1975 concert for January 2015 for my sisters 16th birthday (her favorite band) and i checked multiple times the tickets were not over 18 only. Upon receiving the tickets they were 18+ admission only. I inquired to the customer service team and told them exactly the situation, which took them 3 weeks to respond and once they did they offered to exchange them for general admission tickets to allow her to gain access which i agreed to. I then received the… Read Full Review

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“I expected 60% of 227GBP and got 72GBP…HUH????”

Written on: 01/12/2014 by 1984Jordan (1 review written)

Company dealt very poorly from seller side with cancellation of ATP final 1) miscalculated a deduction 2) didn't explain the calculation they made 3) didn't respond to emails individually (just sent generic answers) I feel this company have already made such a large amount from both the seller and buyer side one would expect reasonable customer service. Main complaint is the rather deceptive way they treated the financial calculation. It's also pretty difficult to know what the fees are… Read Full Review

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Viagogo's Comment

Written on: 05/12/2014

Hi 1984Jordan,

The ATP has determined a 60% refund will be offered to all buyers due to the event change. As the official ticketing partner of the ATP, viagogo has also honoured a refund of 60% on the ticket price to your buyer.
As such, we have deducted the amount that we have refunded to the buyer from your total proceeds.

The reason the fees have not been refunded is because we have had to administer this process through no fault of our own.

Note, you are entitled to a refund on the tickets that you purchased from the ATP as well – this should be an automated process, but please contact them for more information on this.

Kind regards,
viagogo

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“NEVER TAKE THE RISK!”

Written on: 29/11/2014 by JulieHolt123 (1 review written)

NEVER BUY FROM VIAGOGO Took my money 7 months in advance of event, advised day before they had no tickets for us. Sure they offered a refund of the ticket price but we still lost on train tickets, hotel costs and days off work. VIAGOGO............... as far away from this company as you can!!… Read Full Review

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“bad ripping expensive service”

Written on: 25/11/2014 by moov (2 reviews written)

Viagogo is useless site design to rip you off , charging tickets double price, of original price, enormous commission from each side (buyer/seller), charging more than 7 euro for sending an email, all of that for no service at all. This kind of companies should not be existed, bcs they are not respecting their customers at all. It was my first and last buy indeed… Read Full Review

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Viagogo's Response to moov's Review

Written on: 05/12/2014

Hi moov,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Worst ever service!”

Written on: 20/11/2014 by MelinaSchmidt (1 review written)

Most disgusting, disappointing customer service ever received! First time used this sight and now understand they charge ridiculously high prices, will now use other options eg. Ticketmaster or more reputable companies than viagogo. A problem with my tickets for Lee Evans Saturday 22nd November and they are refusing to replace them even though I have bought and paid £184.00 for 2 tickets, have the reference number, seating area, sellers name, my bank account details that were used to pay for… Read Full Review

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Viagogo's Comment

Written on: 05/12/2014

Hi Melina,

viagogo is an online ticket marketplace where people can buy and sell tickets to live events. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

Unfortunately, we cannot issue replacement tickets or offer a refund for lost or damaged tickets as our guarantee does not extend to cover this instance. We do empathise with your situation but unfortunately we cannot be held liable for any subsequent damage or loss whilst the tickets are in your care.

Thank you for your understanding in this matter.

Kind regards,
viagogo

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“A quick site to go on and get tickets that are sold...”

Written on: 19/11/2014 by BrysonWhitaker237 (1 review written)

A quick site to go on and get tickets that are sold out for concerts. Also tickets arrived early and prompt. The tickets were also good seating for the show. I would definitely refer this to anyone that is looking for last minute tickets to any show that were willing to pay for… Read Full Review

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“Avoid this site”

Written on: 17/11/2014 by sm411pr1nt (1 review written)

I purchased two tickets in May for a concert at the NEC Birmingham. The tickets are to be dispatched three days before the date in November and by UPS (3 days). Also read the small print . Viagogo do not work for the concerts they are only a broker for people who buy tickets then make a profit out of you. WE found out they only have the area on record not your booked seat. Watch out and read their reviews as you can pay twice for the same ticket I could have save time and £100.00… Read Full Review

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“Tickets - when otherwise unavailable”

Written on: 16/11/2014 by johnfitzjameslittle (1 review written)

I obtained tickets to the London Olympics without drama. Most recently to the Rolling Stones in Sydney. The tickets are always genuine and arrive promptly. Viagogo are agents for online sellers. From a dozen or so transactions over the years, they vet the sellers very carefully. I have complete confidence in them… Read Full Review

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“Do not use this company!! Byer beware!!!”

Written on: 12/11/2014 by Ashley295 (1 review written)

Apparently this is an auction site. They used a wrong e mail address(.com instead of.co.uk) I had to call to get my 2 e tickets which had been dispatched at a much lower price than I had paid on June 3rd! and.. with some one else's name on them. I then had to call 3 times to an 0843 no. but they assured me this was normal practice... it was like E Bay!Nothing like the E Bay I frequently use. I can't help feeling that some one somewhere is making a killing. Will NEVER use this company again! … Read Full Review

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Andiamo's Comment

Written on: 12/11/2014

No, it's not an auction site and nothing like ebay. It is a re-selling site and the name on the ticket is the name of the original buyer who can then re-sell it on Viagogo at a price of his choice. The price on the ticket is the face value. The price you paid was the one that the individual who listed the ticket decided on.

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Viagogo's Comment

Written on: 13/11/2014

Hi Ashley295,

viagogo is an online ticket marketplace where people can buy and sell tickets to live events. For some events, event organisers print the tickets with the name of the original purchaser on the ticket. These tickets are genuine and valid for entry to the event.

Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

We're sorry to hear you had issues gaining access to your e-tickets. When purchasing via our website, the email address associated with your account is the one you used to sign up with.

Kind regards,
viagogo

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“Appalling Service”

Written on: 11/11/2014 by LynneCA (1 review written)

Since Friday 7.11.14 my tickets for the ATP semi finals have vanished. I have phoned them several times and they assure me that they are still available but they do not show on their website on a desktop or an iPad although they do show on an iPhone (where they have managed to duplicate the seats available). I have phoned daily since Friday and each time they say they are aware of it and trying to fix it. Although Viagogo states the tickets are still available they seem unable to grasp the fact… Read Full Review

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Andiamo's Response to LynneCA's Review

Written on: 12/11/2014

I'm sure Viagogo are just as eager as you to get the problem fixed because no listings = no sales = no commission for Viagogo.
Why don't you remove them all together from Viagogo and try listing them on one of the other big sites?

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“ Never left wondering”

Written on: 11/11/2014 by Warner12 (1 review written)

I ordered my Rolling Stones ticket on line via Viagogo. I was honestly quite surprised that there were tickets left for the concert as I had left it 4 months before they were due to play at the Adelaide oval. Ordering and paying was easy. I waited a few months for the ticket and I must admit not ordering in this way before I was a bit nervous. The email I received from Viagogo did say it would arrive a few days before the concert.( It arrived approximately 5 days before the concert) When the… Read Full Review

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“AWFUL TERRIBLE”

Written on: 10/11/2014 by UKNOV (1 review written)

A week ago i purchased two tickets for an event for the 11th November (tomorrow night). In addition to the costs i was charged £9.99 for UPS delivery, this was not an option. Friday i get a call from these guys to say tickets have been sent and will be with me Monday (today). UPS have said this is NOT true. Apparently they are arriving tomorrow (day of event) when i will NOT be around. Spent 30 min holding for Viagogo on phone, just put on hold. Have emailed them, nothing. So am claiming… Read Full Review

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Andiamo's Response to UKNOV's Review

Written on: 12/11/2014

Why don't you track your tickets on the UPS website. That will show you exactly where they are.

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“Worst experience with online purchase ever!”

Written on: 08/11/2014 by geMcLeod433 (1 review written)

I purchased 2 tickets to a concert in London which was re-scheduled for next year. Being from a different country attending on an other date is complicated and i tried working it out with the people from viagogo. Their customer service is 0. To each of my message they reply (copy-paste) the same message saying that it's not their problem and that i should sell my tickets on their website...and ofcourse they want to charge me more fees for selling the tickets. So i just lost 171 GBP through… Read Full Review

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Viagogo's Comment

Written on: 10/11/2014

Hi geMcLeod433,

Unfortunately, as the event has been rescheduled and not cancelled, we are unable to cancel your order. We are unable to make any special allowances for rescheduled events and apologise for any inconvenience this causes.

All orders placed with us are final, as stated in our T&Cs. If you are unable to use the tickets on the rescheduled date, we advise you re-list them for sale. Remember that we are a marketplace, and you can therefore list at a price of your choosing.

Kind regards,
viagogo

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“rip off merchants”

Written on: 05/11/2014 by cfBlake438 (1 review written)

Would never use them again, massive mark up plus other add on made 2 tickets of £48 each, come to £222 ! Add on are not made clear at time of booking. Outrageous… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi cfBlake438,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

Reply to this comment

Geordiegrandma's Comment

Written on: 08/11/2014

Totally agree. No better than ticket touts. I bought 2 tickets for John Bishop - paid £80 each plus booking fees, making total of £198.75!!! Tickets arrived: value £30.00 plus £5.45 each! A complete and TOTAL RIP OFF. Barbara M. Northumberland.

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“NO SHOW TICKETS!!¬!!!!!!!!!!!!!!!!!!!! AVOID AVOID...”

Written on: 04/11/2014 by Leou189 (1 review written)

bought/ordered 2 tickets for downloadpaid the money and waited and waited and waited week of the event still no show right up to 2 days before the event so just new they were not coming . no one told me had to reclaim my money noone was helpfull or even appologised evidently the seller changed his mind no one told me and to say i was pixxed off is a understatement it cost me loads of money paid out of arranging housesitter.train fares. if someone from them was in front of me i would hit them… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi Leou189,

We are so sorry to hear that your seller failed to provide your tickets. Could we please have your transaction ID so this can be investigated immediately?

Kind regards,
viagogo

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