Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“Denied ticket entry to Robbie Williams concert in Lucca”

Written on: 25/07/2015 by gillian.needham (1 review written)

Purchased 4 tickets in Jan 2015 to see RW in concert as a key part of a short holiday in Italy. We were treating friends. When we got to the turnstile our tickets were invalid. The policeman and venue staff seemed relatively unsurprised and seemed familiar with this happening. Clearly Viagogo used fraudulent suppliers and we are nearly 500 Euros down on tickets and much more on overnight accommodation etc. Shocking. No words can convey the humility and upset this has fostered and I have total… Read Full Review

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“Viagogo does not deliver”

Written on: 10/07/2015 by Austin33 (1 review written)

I wish I had read these reviews before buying two tickets in January as a birthday present for a relative and friend to see Ed Sheeran on Saturday 11th July 2015. The tickets sold out very quickly when they first went on sale and naively, I paid over the odds for them with Viagogo on that first day of sale. I assumed the transaction would be straightforward but today, just four days before the concert, I have heard from them that the tickets have been left at a check point in a hotel five… Read Full Review

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Mikewilson69's Comment

Written on: 12/07/2015

VIAGOGO actually received 3000 tickets direct from the promoters for each of the three Ed Sheeran concerts at Wembley and sold them at a minimum of £150 each.

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Viagogo's Comment

Written on: 14/07/2015

Hi Austin33,

Customer service is important to us, and we are so sorry that we've let you down. Could we please take your order ID so we can investigate this and ensure that a refund is processed as soon as possible for you?

Kind regards,
viagogo

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“Tickets at twice the price”

Written on: 17/06/2015 by 35Melton (1 review written)

I bought 2 tickets for Take That concert in December for £109 each plus booking fees etc = £263.19. When I printed them for this coming Friday performance they were stated as £59 tickets. I contacted Viagogo - got a not interested standard reply - obviously a common complaint. Lesson learned - never again - Buyers beware of this company … Read Full Review

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Debrajane28's Comment

Written on: 23/06/2015

I too have received tickets at far less face value than purchase price. My tickets for Mrs Browns Boys face value are £22.50 each The price I have paid is £ 68.18 each + VAT Booking fee & delivery a total of over £170. I have contacted Viagogo but not yet had a reply. I will be checking if I have any legal rights though as I feel very strongly that this marked up price can't possibly be legal.

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Moliz's Comment

Written on: 20/07/2015

I also bought 2 tickets through VIAGOGO, for the test match at the Oval for £226.14 (total £452.27) plus a booking fee of £67.84. When the tickets arrived the face value was £75.00 each (total £150.00). A DIFFERENCE OF £302.27.....A LOT OF MONEY.
I have contacted Viagogo but have not heard anything as yet.....
I will be contacting the OVAL ticket office to voice my complaint, advising them of the rip-off that this company is employing to dupe fans.
A trip to the police might also be on the cards.
So my advice is NEVER EVER BUY TICKETS FROM THIS COMPANY <<<<<<<VIAGOGO>>>>>>>>NEVER.

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“bought the tickets, but no delivery”

Written on: 12/06/2015 by PedroGmr (1 review written)

On March, I have bought 2 tickets for the portuguese Maroon 5 concert. It was supposed to be a birthday present for my 14 year old daughter. I've been waiting for the tickets to be delivered until now. The information I've got from Viagogo is that tickets would be available the week before the concert. But we're just a couple of days away from the concert (the concert is on June the 17th) and still no tickets, and no information. I've trusted a company and it seems that I will not be able to… Read Full Review

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Pedrogmr's Response to PedroGmr's Review

Written on: 15/06/2015

The tickets have finally arrived.
So, at the end of the day, Viagogo delivered the tickets.
But it would be much easier if there was a phone line with an operator, instead of a machine tape with response to FAQ's. In this case I could be informed about the later delivery of the tickets.
Anyway, thanks for the service.
Pedro

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“Good service and reliability”

Written on: 08/06/2015 by FinleyWood379 (1 review written)

Tickets purchased safely. Support during the process was very good. I was satisfied Tanks … Read Full Review

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“if you wanr to impress!!”

Written on: 03/06/2015 by Genesisj124 (1 review written)

I have bought tickets to events in England, Spain and Australia, all with no fuss. You can choose where to sit and how much you wish to spend. It is so much easier than buying online when they are released and you have no control over this… Read Full Review

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“Fast reliable & secure...super happy with all aspects...”

Written on: 02/06/2015 by 94England (1 review written)

Fast reliable & secure...super happy with all aspects of the service provided :)… Read Full Review

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“Very expensive but worth every cent”

Written on: 31/05/2015

I wanted Eurovision final tickets. I was prepared to pay. They were very expensive, but once you get over that, the service was very good, I was able to change the address to send them to my hotel and they were delivered safely, and well in time. Thank you Viagogo for an experience of a lifetime… Read Full Review

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“Two experiences, both good”

Written on: 31/05/2015 by RosWalker (1 review written)

I bought a ticket to the Eurovision final and the ticket was couriered to Australia well in advance. It was expensive, and I had to pay for an overseas courier, but worth it for a sought after event. I had incorrectly put my purchasing address as my delivery address, and Viagogo fixed that promptly. My other experience was buying Leonard Cohen tickets. Great seats and at a discounted rate, given I purchased the night before the concert. I like the fact that the tickets are guaranteed… Read Full Review

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“Awful service”

Written on: 29/05/2015 by Alexisi175 (1 review written)

Ordered my tickets. Tickets never made it to me. Contacted USP and Viagogo. They told me they would investigate and get back to me. That was in January, over 4 months ago. I have contacted them at least once a month if not more, and I get the same response over and over again: we will look into this matter. I am beyond dissappointed, I had ordered 4 tickets for my daughter and niece. The concert is in about two weeks. I have no hope in getting my money or my tiickets back. A lawyer has been… Read Full Review

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Andiamo's Comment

Written on: 30/05/2015

Don't worry - at least, not yet! It's quite common for companies like Ticketmaster not to issue tickets until about one week before the event. I would guess your seller is still waiting for the tickets to arrive.

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Viagogo's Comment

Written on: 03/06/2015

Hi Alexisi175,

We're sorry to hear there's been a delivery issue with your tickets. Could we please take your order ID so we can investigate this?

Kind regards,
viagogo

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Shell75De's Comment

Written on: 30/05/2015

I'll let you know :) But since they were in the mail 4 months ago and were reported lost and the concert being sold out I don't expect them to arrive here at all.

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Andiamo's Comment

Written on: 01/06/2015

Sorry, I didn't read your original comment properly. Didn't realise the tickets had already been sent and had got lost. Try tracking them yourself on the UPS website and see if that brings you any more info.

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“DO NOT USE!!!”

Written on: 29/05/2015 by f0ckingp7ssedoff (1 review written)

Do not use to sell your tickets. USE TWICKETS. I wanted to cancel my sale but the number I tried to ring back on wouldn't let me get through. In the end I had made contact through another means. They took the money anyhow and now I cannot get my money back. AVOID AT ALL COSTS!! … Read Full Review

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Viagogo's Response to f0ckingp7ssedoff's Review

Written on: 03/06/2015

Hi there,

As a seller, if you cannot fulfill your sale, we have a responsibility to your buyer to locate replacement tickets for them.

We reserve the right to charge you any additional costs that we may incur in doing this.

All of this is clearly stipulated in our T&Cs.

Kind regards,
viagogo

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F0Ckingp7Ssedoff's reply to Viagogo's Comment

Written on: 03/06/2015

As a seller I should also be able to talk to a member of the team... I tried numerous of times to contact you as regards my account and ticket and for some reason my calls kept getting dropped. It was only when I got that fed up I decided to contact you as a BUYER that my call went through...FIRST time! By which time it was too late! Seems that this has been a problem for other sellers too

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“Spot on with delivery of tickets”

Written on: 27/05/2015 by Maynard377 (1 review written)

We booked last minute and was a little worried that the tickets wouldn't arrive at our hotel as not enough time to deliver to our home. Everything was spot on. Tickets were there and the seats allocated were fantastic. Well done guys! Will definitely use again next year… Read Full Review

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“Perfect....”

Written on: 24/05/2015 by lw2dx (1 review written)

Great service, great delivery at home in Argentina, and great show in London....Sure I,ll be back again on to Viagogo… Read Full Review

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“Don't use this organisation”

Written on: 24/05/2015 by Juliusa198 (1 review written)

I order a ticket and they confirmed saying they would Send it to my home 3 days before the event. Then the day before the event they emailed telling me I had to collect it which I was unable to do at the very limited times they offered. I would not recommend using this organisation that impossible to speak to and hides behind the small print invite terms when it decides to change the arrangements at short notice. I had paid over double the normal price for the ticket so I expect some… Read Full Review

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Viagogo's Comment

Written on: 25/05/2015

Hi Juliusa198,

We're so sorry to hear you feel this way. Could we please take your order ID so we can look into this issue?

Kind regards,
viagogo

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“Worried”

Written on: 20/05/2015 by ogullawell (1 review written)

I have just booked tickets to a u2 concert in London on the 3rd of November. However after reading further reviews I am now very worried that I may not get my tickets. My girlfriend is coming over all the way from Canada for this concert and it is her birthday. … Read Full Review

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“michael bolton tickets”

Written on: 19/05/2015 by rahen (1 review written)

My first Viagogo experience. Fantastic!. I purchased two tickets to Michael Bolton in Melbourne 16/5/15. The seats were great, 10th row centre, and the price was cheaper than the original advertised. My tickets downloaded almost immediately.I would highly recommend the agency and will certainly use the service in the future . Easy to use and a great way to access sold out tickets to a fabulous concert. Thanks to everyone… Read Full Review

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“DONT USE VIAGOGO”

Written on: 17/05/2015 by AdalynnHenry (1 review written)

PLEASE DO NOT USE THIS COMPANY - I PAID IN JANUARY FOR TICKETS TO GO TO AC/DC IN GLASGOW AND RECEIVED A BOOKING CONFIRMATION EMAIL EVERYTHING HAS BEEN BOOKED IE TRAINS AND HOTEL BUT 3 DAYS AGO I RECEIVED AN EMAIL TO SAY THAT THEY CAN NOT SUPPLY THE TICKETS!!!!!!!!!!!!!!!!. I THOUGHT I WAS DEALING WITH A PROFESSIONAL COMPANY???. TO ADD INSULT TO INJURY THEY CURRENTLY ADVERTISING TICKETS ON THEIR WEBSITE AT A HIGH PRICE SO MAYBE THIS IS A WAY TO GET PEOPLE WHO BOOKED EARLIER TO PAY MORE. I THINK… Read Full Review

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Viagogo's Comment

Written on: 18/05/2015

Hi AdalynnHenry,

We're so sorry you feel this way.

Could we please have your order ID so we can investigate this?

Kind regards,
viagogo

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Juliannavarro's Comment

Written on: 04/06/2015

I agree with Adalynn, don't use Viagogo, complete waste of time. I bought six tickets for AC/DC in Madrid for the 31 May two months ago. They stipulate that tickets will get delivered 2 or 3 days before the event. Being a first comer to Viagogo a week before the event I started making enquiries to no avail. Two days later I phoned customer service to be informed that DHL couriers could not get the tickets to me on time and was therefore requested to provide an alternative address where the event was taking place, (DHL take note Viagogo is not giving you much of a reputation). I provided them with the address of the hotel we would be staying at in Madrid. Imagine our surprise when we got there on Saturday a day before the event and still had no news about about the tickets. What should have been a weekend relaxing and enjoying ourselves for the highlight of the weekend, AC/DC was spent stress chasing Viagogo via numerous telephone calls and emails, all which resulted in promises and assurance which were not forthcoming. Their link which enables you to track your tickets is a complete waste of time, all it will tell you is "awaiting ticket availability ", what???? For tickets I had purchased and paid for two months ago??? Sunday was more of the same with the added hindrance that there seems to be no one to answer your calls on a Sunday. Luckily enough when going through the automated options on the phone I was lucky enough to get through to a very helpful lady (Sinead) who literally four hours before the event managed to secure six alternative tickets, 4 with very limited sight and 2 decent ones. Unfortunately it meant that the group was split and the hype of the moment was lost in what I consider to be a very poor and unprofessional show by Viagogo. I have been promised a refund but I will not be holding my breath here. DONT USE VIAGOGO if you want to save yourself stress,time and a very bad experience!

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“viagogo - fast & reliable”

Written on: 17/05/2015

I've purchased tickets through viagogo twice now and would recommend to anyone. If I'm at work when tickets sales first go on sale, I don't have to stress, as I know I can still get awesome tickets with viagogo… Read Full Review

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“acdc tickets big let down your company ”

Written on: 14/05/2015

We ordered acdc tickets you have been saying there on way every month but yesterday you said you can't get them now , why advertise if you cannot provide them and hold our money do you make interest of people's money by doing this. i have waited years to see them and now you have let us down it's appalling and I am going to make sure people know not to buy from your company am fuming , I thought your company was trustworthy . You say give refund but what about interest on our card that we paid… Read Full Review

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Viagogo's Comment

Written on: 18/05/2015

Hi there,

We're so sorry you feel this way.

Could we please have your order ID so we can look into this?

Kind regards,
viagogo

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12Bandit's Comment

Written on: 18/05/2015

Our id number is 5034855

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12Bandit's Comment

Written on: 25/05/2015

Hi you gave us a call but we were not in , my brother answered home phone were be in 6.30 tomorrow night can you either call us back or send an email with number for us to call thanks

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“Horrified with Viagogo”

Written on: 12/05/2015 by trevorwinter (1 review written)

I booked tickets in good faith with Viagogo in January for the Eurovision Song Contest in Vienna in May. I booked flights and hotel. It was a surprise for a good friend who sadly is terminally ill. I don't say this for sympathy ...it's true. I just received an email to say that they cannot fulfil the order as the seller cannot provide the tickets. No explanation. And they cannot find alternative tickets as their so called "guarantee" says they will do. The email was obviously automated and… Read Full Review

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