Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“bad ripping expensive service”

Written on: 25/11/2014 by moov (2 reviews written)

Viagogo is useless site design to rip you off , charging tickets double price, of original price, enormous commission from each side (buyer/seller), charging more than 7 euro for sending an email, all of that for no service at all. This kind of companies should not be existed, bcs they are not respecting their customers at all. It was my first and last buy indeed… Read Full Review

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“Worst ever service!”

Written on: 20/11/2014 by MelinaSchmidt (1 review written)

Most disgusting, disappointing customer service ever received! First time used this sight and now understand they charge ridiculously high prices, will now use other options eg. Ticketmaster or more reputable companies than viagogo. A problem with my tickets for Lee Evans Saturday 22nd November and they are refusing to replace them even though I have bought and paid £184.00 for 2 tickets, have the reference number, seating area, sellers name, my bank account details that were used to pay for… Read Full Review

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“A quick site to go on and get tickets that are sold...”

Written on: 19/11/2014 by BrysonWhitaker237 (1 review written)

A quick site to go on and get tickets that are sold out for concerts. Also tickets arrived early and prompt. The tickets were also good seating for the show. I would definitely refer this to anyone that is looking for last minute tickets to any show that were willing to pay for… Read Full Review

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“Avoid this site”

Written on: 17/11/2014 by sm411pr1nt (1 review written)

I purchased two tickets in May for a concert at the NEC Birmingham. The tickets are to be dispatched three days before the date in November and by UPS (3 days). Also read the small print . Viagogo do not work for the concerts they are only a broker for people who buy tickets then make a profit out of you. WE found out they only have the area on record not your booked seat. Watch out and read their reviews as you can pay twice for the same ticket I could have save time and £100.00… Read Full Review

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“Tickets - when otherwise unavailable”

Written on: 16/11/2014 by johnfitzjameslittle (1 review written)

I obtained tickets to the London Olympics without drama. Most recently to the Rolling Stones in Sydney. The tickets are always genuine and arrive promptly. Viagogo are agents for online sellers. From a dozen or so transactions over the years, they vet the sellers very carefully. I have complete confidence in them… Read Full Review

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“Do not use this company!! Byer beware!!!”

Written on: 12/11/2014 by Ashley295 (1 review written)

Apparently this is an auction site. They used a wrong e mail address(.com instead of.co.uk) I had to call to get my 2 e tickets which had been dispatched at a much lower price than I had paid on June 3rd! and.. with some one else's name on them. I then had to call 3 times to an 0843 no. but they assured me this was normal practice... it was like E Bay!Nothing like the E Bay I frequently use. I can't help feeling that some one somewhere is making a killing. Will NEVER use this company again! … Read Full Review

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Andiamo's Comment

Written on: 12/11/2014

No, it's not an auction site and nothing like ebay. It is a re-selling site and the name on the ticket is the name of the original buyer who can then re-sell it on Viagogo at a price of his choice. The price on the ticket is the face value. The price you paid was the one that the individual who listed the ticket decided on.

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Viagogo's Comment

Written on: 13/11/2014

Hi Ashley295,

viagogo is an online ticket marketplace where people can buy and sell tickets to live events. For some events, event organisers print the tickets with the name of the original purchaser on the ticket. These tickets are genuine and valid for entry to the event.

Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

We're sorry to hear you had issues gaining access to your e-tickets. When purchasing via our website, the email address associated with your account is the one you used to sign up with.

Kind regards,
viagogo

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“Appalling Service”

Written on: 11/11/2014 by LynneCA (1 review written)

Since Friday 7.11.14 my tickets for the ATP semi finals have vanished. I have phoned them several times and they assure me that they are still available but they do not show on their website on a desktop or an iPad although they do show on an iPhone (where they have managed to duplicate the seats available). I have phoned daily since Friday and each time they say they are aware of it and trying to fix it. Although Viagogo states the tickets are still available they seem unable to grasp the fact… Read Full Review

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Andiamo's Response to LynneCA's Review

Written on: 12/11/2014

I'm sure Viagogo are just as eager as you to get the problem fixed because no listings = no sales = no commission for Viagogo.
Why don't you remove them all together from Viagogo and try listing them on one of the other big sites?

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“ Never left wondering”

Written on: 11/11/2014 by Warner12 (1 review written)

I ordered my Rolling Stones ticket on line via Viagogo. I was honestly quite surprised that there were tickets left for the concert as I had left it 4 months before they were due to play at the Adelaide oval. Ordering and paying was easy. I waited a few months for the ticket and I must admit not ordering in this way before I was a bit nervous. The email I received from Viagogo did say it would arrive a few days before the concert.( It arrived approximately 5 days before the concert) When the… Read Full Review

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“AWFUL TERRIBLE”

Written on: 10/11/2014 by UKNOV (1 review written)

A week ago i purchased two tickets for an event for the 11th November (tomorrow night). In addition to the costs i was charged £9.99 for UPS delivery, this was not an option. Friday i get a call from these guys to say tickets have been sent and will be with me Monday (today). UPS have said this is NOT true. Apparently they are arriving tomorrow (day of event) when i will NOT be around. Spent 30 min holding for Viagogo on phone, just put on hold. Have emailed them, nothing. So am claiming… Read Full Review

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Andiamo's Response to UKNOV's Review

Written on: 12/11/2014

Why don't you track your tickets on the UPS website. That will show you exactly where they are.

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“Worst experience with online purchase ever!”

Written on: 08/11/2014 by geMcLeod433 (1 review written)

I purchased 2 tickets to a concert in London which was re-scheduled for next year. Being from a different country attending on an other date is complicated and i tried working it out with the people from viagogo. Their customer service is 0. To each of my message they reply (copy-paste) the same message saying that it's not their problem and that i should sell my tickets on their website...and ofcourse they want to charge me more fees for selling the tickets. So i just lost 171 GBP through… Read Full Review

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Viagogo's Comment

Written on: 10/11/2014

Hi geMcLeod433,

Unfortunately, as the event has been rescheduled and not cancelled, we are unable to cancel your order. We are unable to make any special allowances for rescheduled events and apologise for any inconvenience this causes.

All orders placed with us are final, as stated in our T&Cs. If you are unable to use the tickets on the rescheduled date, we advise you re-list them for sale. Remember that we are a marketplace, and you can therefore list at a price of your choosing.

Kind regards,
viagogo

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“rip off merchants”

Written on: 05/11/2014 by cfBlake438 (1 review written)

Would never use them again, massive mark up plus other add on made 2 tickets of £48 each, come to £222 ! Add on are not made clear at time of booking. Outrageous… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi cfBlake438,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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Geordiegrandma's Comment

Written on: 08/11/2014

Totally agree. No better than ticket touts. I bought 2 tickets for John Bishop - paid £80 each plus booking fees, making total of £198.75!!! Tickets arrived: value £30.00 plus £5.45 each! A complete and TOTAL RIP OFF. Barbara M. Northumberland.

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“NO SHOW TICKETS!!¬!!!!!!!!!!!!!!!!!!!! AVOID AVOID...”

Written on: 04/11/2014 by Leou189 (1 review written)

bought/ordered 2 tickets for downloadpaid the money and waited and waited and waited week of the event still no show right up to 2 days before the event so just new they were not coming . no one told me had to reclaim my money noone was helpfull or even appologised evidently the seller changed his mind no one told me and to say i was pixxed off is a understatement it cost me loads of money paid out of arranging housesitter.train fares. if someone from them was in front of me i would hit them… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi Leou189,

We are so sorry to hear that your seller failed to provide your tickets. Could we please have your transaction ID so this can be investigated immediately?

Kind regards,
viagogo

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“I could not buy armin van buren's concert tickets on...”

Written on: 03/11/2014 by ahmed19 (1 review written)

I could not buy armin van buren's concert tickets on time,so I decided to buy it through viagogo;I paid 400$ a month ago and till now i did not receive my tickets.And when I emailed Viagogo's customer service they replied that I should be more patient and in the end of the day "they are just middle men with no authority to send a certain ticket at a certain time".So my question is why does such website have full authority in paying the second party his money while lacking all authority in… Read Full Review

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Andiamo's Response to ahmed19's Review

Written on: 03/11/2014

You will not receive the tickets until they are printed - this could be as late as a couple of weeks before the event. Viagogo does not pay the ticket seller until after the event has taken place. This is to ensure you have received the correct tickets. I do not think you have anything to worry about.

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“I purchased tickets to The Rolling Stones concert in...”

Written on: 02/11/2014

I purchased tickets to The Rolling Stones concert in Perth. The original concert was postponed but I was kept informed about what to do with the tickets through timely emails. The concert was brilliant with great seats and all went off without a hitch and I would definitely recommend and use vivagogo again… Read Full Review

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“Fraudulent site”

Written on: 30/10/2014

The booking fees on this site are enormous. We paid 100euro per tickets that worth 40. The date of concert was changed but I got no notification about it. Instead they just shipped different tickets. Customer service is responsible for nothing… Read Full Review

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Viagogo's Comment

Written on: 30/10/2014

Hi there,

viagogo is a ticket marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

Customer service is important to us, and we're sorry you feel you have not had a good experience. Could we please have your transaction ID so this can be looked into?

Kind regards,
viagogo

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“Missold”

Written on: 30/10/2014 by Morwen56 (1 review written)

I booked 4 tickets to WWE RAW after I was directed to the viagogo website from the official WWE site. I clicked on floor seating, and purchased 4 tickets at £98 each as per the seating plan on the site. This was in May. My tickets have arrived this morning. The face value is £66.50 and they are upper tier seating. I have just spent 30 minutes on the phone going round in circles and being told this is what I clicked on and booked, despite the fact I know I'm not an idiot. I have e mailed WWE… Read Full Review

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Viagogo's Response to Morwen56's Review

Written on: 30/10/2014

Hi there,

Customer service is important to us and we are so sorry to hear you've had a bad experience.

Could we please have your transaction ID so this can be investigated?

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

My transaction ID is 4326123. Please bear in mind there was upper tier seating available when I booked these seats, at around £58. Why would I have paid £98 for something I could buy cheaper if I wanted to sit there. I clicked orange floor seating. I was told by the gentleman I spoke to earlier that I should have called you to book. Why do you have an online booking section if you are going to send tickets completely different to what is requested?

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

I am not sure if the mods have not posted my reply with the transaction ID, not sure if I'm allowed to put it on here. There were upper tier tickets available when I booked for £58. Why would I pay £98 for something I could get £40 cheaper? I was also told if I'd called your company it would have been better. Why do you have an online booking facility if its this unreliable?

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Morwen56's reply to Morwen56's Comment

Written on: 30/10/2014

As a further piece of information to this, please be advised I have reported this to the Trading Standards office. I have just spoken to another adviser at your office and have pretty much been told the seats are only specified in a certain category and block (despite being told on the phone 3 months ago by yourselves I had floor seats booked) and technically, somebody could have paid the £58 and got the seats in the floor section I booked and have paid £98 for. This is misrepresentaion, if you cannot book in a specific part of a venue, your website should not lead you to believe that you can.

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Morwen56's reply to Morwen56's Comment

Written on: 30/10/2014

4326123 is my transaction ID by the way, if you would care to go back and look at my original order in May, in which I clearly booked floor seats.

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Viagogo's reply to Morwen56's Comment

Written on: 30/10/2014

Unfortunately, without a transaction ID, we are unable to locate your order and therefore cannot investigate your case. If the site is not letting you post it, please email us on customermail @ viagogo . com.

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

I have e mailed my reference number to the address you posted.

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Viagogo's reply to Morwen56's Comment

Written on: 31/10/2014

Hi Morwen56, the comments with your transaction ID have now come through, thank you.

We will look into your case now, and will be in touch shortly.

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 31/10/2014

I have had an e mail from your company stating they can see nothing wrong with the tickets they have sent. Clearly there is, upper tier tickets were not listed at £98, nor would I have paid that for them when upper tier tickets were available at the time for £58. I was told by a young lady I spoke to on the phone at your office yesterday that the people you buy a block of tickets from do not give any information other than block numbers at the venue, and when you recieve them you just send them out, regardless of where the seats are in the venue, what has been paid for them or which part of the arena was requested in the original order. You can look at this any way you like, this is misselling and bad business practice, you are fraudulently selling tickets to people after misinforming them of what they will be receiving, and to be patronised on the phone by your customer service staff just adds insult to injury. I am now leaving this in the hands of the Trading Standards Office and have also taken legal advice. If anyone wants a bit of background on this company, look up online an episode of Channel 4's Dispatches from 2012, where undercover reporters investigated this company. I had none of this information available to me at the time, I trusted that any ticket vendor the WWE site sent me to would be reputable. I now know better and will go out of my way to spread the word about this company. All I wanted was the tickets I had originally ordered and paid for, I didn't care I was paying a little over the face value for them, but this has totally ruined for me an event I have been looking forward to for 6 months. By the time I have finished with this outing, with ticket costs, travel costs and other expenses like food etc, I will have spent around £700 to sit at the back of an arena watching several ants wrestling, I might as well have waited till a couple of weeks ago and paid far less money to buy the ones that were left. Just as an end note, your staff member told me on the phone yesterday not to worry as there was a big screen up at the venue to see the action. Had I wanted to see the matches on a screen, I could have stayed at home and watched it for free on tv.....

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Andiamo's Response to Morwen56's Review

Written on: 02/11/2014

Wondering why you chose to link to Viagogo from the WWE website, when there is also a direct link to Bookings Direct (a primary booking agent) where you could have bought your tickets at face value. You say that you are aware that Viagogo is a marketplace.

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Morwen56's reply to Andiamo's Comment

Written on: 02/11/2014

Yes, I am. However I am also aware they block buy tickets. They were the site I got to that had tickets available in the area I wanted them, which is what I selected. If they can't arrange tickets where you select them, why do they give you an option of where you want to be? And that, no matter which way you look at it, is misselling. They should stick to being a marketplace for private sellers and leave the rest to reputable booking agents. The one thing I am furious about is a girl I spoke to telling me if I had seleted upper tier booking and paid £58 which is what upper tier tickets were priced at on the site, I could well have recieved the £98 floor tickets I had paid for. So basically, she has admitted it on a recorded customer service call. Do you consider that good business practice?

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Andiamo's reply to Morwen56's Comment

Written on: 03/11/2014

No, I do not consider it good business practice if you don't receive an item (any item) which is not as described.
I think you are saying you selected and paid for floor tickets and were sent upper tier tickets.
If that is the case (and excuse if I've got it wrong), then you will have your original confirmation email from Viagogo to prove it. If you send a copy of this email to Viagogo, they WILL refund you as per their guarantee and the ticket seller will not be paid.

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Morwen56's reply to Andiamo's Comment

Written on: 04/11/2014

Just to add a comment to this. I would like to thank the very nice young lady who called me yesterday from viagogo and admitted they may have in fact misled me and caused some confusion following a call I made last July where I was told I had floor seats. She kindly refunded my booking fee and vat as a goodwill gesture which I appreciate. Sadly the tickets can't be changed at this stage as the event is next Monday but at least knowing I have made my point and had it acknowledged means a lot, and I'll try to enjoy it from the seats I have.

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Andiamo's reply to Morwen56's Comment

Written on: 04/11/2014

I am delighted for you and hope you have a wonderful evening.

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“Please HELP before it is too late.”

Written on: 30/10/2014 by KWANMK (1 review written)

Hi, According to UPS(1ZX0565R0498316476) my ticket(id:4725881) is being held in Leeds for a few days and cannot be delivered because of some reason. Since I would not be Hong Kong after 04NOV, I am sending this email to request for a redirection of my tickets to the hotel in London. The redirection CAN ONLY BE DONE my Viagogo according to UPS! Please help before it is too late. Viagogo are selling tickets as well as services to their customers. You should try the best to help and you take the… Read Full Review

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“Rolling Stones Concert Adelaide SA”

Written on: 29/10/2014 by terryC68 (1 review written)

This was THE best concert! The tickets arrived in time, there were no hassles getting in and the seats were fantastic! The tickets were way above market price but since I purchased them prior to the release date in Australia I expected to pay more than the ticket price. They were worth every cent!… Read Full Review

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“the show was the very best i have see in a very long...”

Written on: 28/10/2014 by pontiac77 (1 review written)

the show was the very best i have see in a very long time and will pay to see them again or either shows lick the rolling stone to came to south Australia i Hurt the consent was the best in a very long time to come to south Australia… Read Full Review

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“These people are criminals BUYER BEWARD!!”

Written on: 26/10/2014

I bought a ticket from these guys for 2200 Euros for the FIFA Basketball final in Madrid. The ticket got me in the door, but there was no seat in the arena that matched my ticket. The stadium staff asked me to leave since I did not have a ticket that matched a seat. When I went back to them on their ticket guarantee they asked me for proof which I provided. They determined I must have been in the wrong sections! I was escorted to the area of the seat by the usher, but my ticket said number… Read Full Review

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Andiamo's Comment

Written on: 27/10/2014

Be careful who you are calling criminal - you didn't buy a ticket from Viagogo, you bought it from the individual seller who listed it on Viagogo.

I think you will find that Viagogo are actually an honest and honorable company, and if you can obtain proof that your seat did not exist (try finding a seating plan online) Viagogo will indeed offer you a full refund.

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Morwen56's Comment

Written on: 01/11/2014

No, they are really not. They block buy tickets from places like Ticketmaster through a number of different credit cards as only so many purchases can be made on each one, then add more to the face value and sell them on. They don't send you the tickets you have paid for necessarily, just ANY tickets for the venue, so booking early to get a better seat makes not an ounce of difference as they will just allocate you ticket numbers from the batch they have. So having a plan of an auditorium where you can select an area you would like a ticket are a complete waste of time., despite what you paid and where you booked for at a venue. Plus, if its a private seller listing tickets and they are touting themselves as a reputable company, should they not at least be ensuring they are middle men for genuine tickets?

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Andiamo's Comment

Written on: 02/11/2014

Viagogo DO act as the middle-man and the majority of their tickets are listed by the general public - not by Viagogo although I am aware that a Channel 4 programme gave a different impression. Do you really think that Viagogo bought a fraudulent ticket from Ticketmaster for a seat that didn't exist?
They have a safety measure in place to ensure the buyer receives the correct ticket. The way they do this is that they do not pay the seller until at least 10 days after the event. This gives the buyer ample time to complain if they have received the wrong ticket..
Have you actually found a seating plan of the venue and sent it to Viagogo to prove that your seat did not exist, therefore making it fraudulent?
I see you have posted another complaint saying you were sent tickets for the wrong section of another venue. That should be simple to sort out as I am guessing you have a copy of your original booking and confirmation from Viagogo.

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