Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“Do not use !!!!”

Written on: 26/06/2016 by LilyanaHartley284 (1 review written)

Paid over £100 per ticket for Bruce Springsteen tickets. When they arrived the ticket price was £55!!!! They were in an area where not only could we not see the stage but could only see half the screen. At no point was I informed they were in a restricted viewing area. I believe this does not comply with the law and will be alerting Trading Standards to this. Would not recommend anyone use this site and regret not having looked at reviews before buying… Read Full Review

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“First & last time - never again”

Written on: 16/06/2016 by 176Tucker (1 review written)

I had Coldplay tickets to sell for Wembley on 15/06/16, tickets arrived last week and were posted using UPS as per the viagogo instructions. Tickets were sent on Friday with expected delivery day/date of Monday 13/06/16. Tickets were finally delivered today - 16/06/16. I received an email from them saying that my sale had been cancelled and to top it off they expect me to pay for replacement tickets for the customer who bought them. When I finally found a number and eventually got through to a… Read Full Review

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“AVOID - TIckets not received ”

Written on: 16/06/2016 by Gardner265 (1 review written)

Tickets bought in Feb 2016 for Saturday 18th paid £358 in full. Received email 7 days ago to say tickets delayed due to event organisers. Emailed them 4 times in last 6 days no response. I'm travelling tomorrow from Isle of Wight as stopping off at family before arriving at Wembley stadium sat lunchtime. Can't speak to a human being as messaged automated on number I have. This is suppose to be a surprise for my husbands birthday and Father's Day. I'm so frustrated it's making me ill. Don't… Read Full Review

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“AVOID THEM”

Written on: 16/06/2016 by 166Schneider (1 review written)

Ordered tickets for Coldplay in Feb and paid in full £358. Told a week ago tickets delayed by event organisers. Emailed them 3 times in last 6 days but no response. Travelling tomorrow and not arriving in Wembley till lunchtime Sunday 19th as stopping off with family in the north but I don't know where to find my tickets when I get to Wembley stadium. This is making me ill with stress and I don't know what to do next. No phone number to speak with a human being. Suppose to be a surprise for my… Read Full Review

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“the worst customer experience ever”

Written on: 14/06/2016 by Haven456 (1 review written)

I sent the tickets to the buyer since then unable to communicate with them. No tickets - No money… Read Full Review

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“No seat numbers, no tickets - customer service terrible”

Written on: 13/06/2016 by Adrienney138 (1 review written)

I bought tickets to Bruce Springsteen as a birthday present. I logged on to print the tickets a few days before the concert and there was a note saying UPS had delivered them. I checked with UPS, the neighbours, and no tickets were delivered. I phoned the helpline as did my partner and they slammed the phone down on us, and said they could not help. I went to Wembley to see if they could help but no tickets. Viagogo insist you must complain 2 weeks before the event when they say they send you… Read Full Review

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“NEVER NEVER USE !!!!!!!!!”

Written on: 05/06/2016 by darren130 (1 review written)

ordered tickets for coldplay on 3rd march for concert on 5th june, as a burthday suprise for my partner even though price was outrageous. not arrived even though paid in full on 3rd of march , contact by e mail and phone just ridiculous. i never leave reviews but DO NOT USE VIAGOGO EVER !!!!! … Read Full Review

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“UTTER RIP OFF, DO NOT USE THEM.”

Written on: 01/06/2016 by DANIELhatesVIAGOGO (1 review written)

RIP OFF! DO NOT USE THEM!!!!!!!!!!!! I purchased tickets from viagogo for an event in Mexico, unfortunately, my schedule changed and I could not attend. I, therefore, listed the tickets back on Viagogo in an attempt to cover my costs. My tickets were purchased and I was instructed to send them to the buyer - which I did. Viagogo confirmed the buyer had received the tickets, viagogo confirmed that payment would be made to me following the event. I waited, and waited, and waited.....then I… Read Full Review

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“Johnb695”

Written on: 31/05/2016 by Torresdc365 (1 review written)

There is clearly a bundle to realize about this. I suppose you made some good points in features also. bggcdffedefd… Read Full Review

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“Churlish and fraudulent ”

Written on: 29/05/2016 by Kaylin211 (1 review written)

Ordered tickets for Chelsea flower show face value 5o cost 120. Sent tickets for wrong day. When pointed out to them response was we don't sell the tickets they are sold by third parties so not our problem. Customer service representative churlish and refused to connect me to. Supervisor… Read Full Review

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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“Should be banned from operating”

Written on: 25/05/2016 by suzyray (1 review written)

The worst thing I ever did was order tickets from this site for Andrea Bocelli concert in September. When the tickets were purchased we had no idea that the face value of the tickets were less than half the amount we had paid for. We contacted the venue and were told we should have ordered directly from them and would not have incurred the extortionate handling charge and massively inflated ticket cost. We would have saved £210 had we gone direct to the venue. We immediately contacted Viagogo… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 24/05/2016 by Shelley143 (1 review written)

Title says it all. Ended up having to sell tickets through no fault of my own and not for profit. Tickets sold and I was left to despatch them. We are less than a week from concert and see tickets have not despatched them to me yet . Rang Viagogo with over a week to go explaining that I had not been sent the tickets and was told don't worry we will do everything we can to help and you can have them sent to box office if it comes to it. Felt confident that all would be OK and remained in… Read Full Review

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“Horrendous - don't go there!”

Written on: 16/05/2016 by suelong (1 review written)

I bought tickets for my daughter to see Neil Young on 16th June 2016. She can't make it now, so I contacted Viagogo who said my only option was to re-sell on their site. I did this so as to at least re-coup some of my money. Was told I had a buyer but needed to upload my e-tickets by 26th May. Then told I wouldn't actually receive the e-ticket till 13th June.... So all my 231 euros is lost. I have repeatedly emailed them, no reply. Don't touch them with a barge pole. I'm now £200 out of pocket… Read Full Review

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Andiamo's Response to suelong's Review

Written on: 24/05/2016

Don't know why you think your money is lost. As long as you send the tickets in time there will be no problem. There is nothing in Viagogo's Ts & Cs to say you have to upload the tickets 3 weeks before the event.

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Suelong's reply to Andiamo's Comment

Written on: 24/05/2016

I received this email from Viagogo yesterday - "This is a reminder that your sale for Neil Young must be uploaded within the next 72 hours. Failure to upload by 26 May 2016, 21:59 may result in us having to cancel your sale and replace the tickets for the buyer, which may incur a fee."

As they haven't actually sent the tickets to me, how am I supposed to upload them?

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Jaycee10's Response to suelong's Review

Written on: 16/06/2016

Do you have a phone number for them, one where you speak to a person rather than automated messages? Thanks

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“TERRIBLE SERVICE”

Written on: 27/04/2016 by Huber131 (1 review written)

We are from South Africa and saved for many years to go to NY for our 30th wedding anniversary. My husband LOVES AC/DC and we could not believe that they were going to have a concert while we are there. We took nearly half of our spending money to buy the tockets as it was once in a lifetime experience. The concert was cancelled/postponed twee weeks before we left and since then we have emailed and phoned Viagogo to get a refund! We will never be able to visit NY again and it was part of our… Read Full Review

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“Ripped off!”

Written on: 23/04/2016 by ueMason1983 (1 review written)

I recently purchased 6 tickets to the Edinburgh Military Tattoo 2016 for the price of $249au per ticket. imagine my surprise when the tickets arrived with somebody else's name on them and a with a price of $84.10au per ticket. I feel totally ripped off and to make matters worse the booking fee was nearly $200 Australian and a postage fee on top of that. The total price came to $1,491au! My own stupid fault as i should have read the small small print and now I have to listen to my family… Read Full Review

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Jamesstewaret's Comment

Written on: 19/05/2016

There is a scheme on with this site. purchased Rod Stewart tickets for the 18th June in Inverness.and paid.
Viagogo have no knowledge of this purchase despite the money being deducted from the bank. They say an email was sent to my address but no sign. Either rthis is a cloned site or they are just inefficient.

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“Eric Clapton tickets ”

Written on: 14/04/2016 by Jacknite6 (1 review written)

Ordered tickets for concert they did not send them until after we left to Japan we have been texting and emailing them for days but only get standard response no phone numbers to call these people are not user friendly I paid 400 dollars for a concert that I will not get to see because they will not help us all we wanted them to do is give us eticket or reissue new ticket or just tell us seat numbers so we could tell stadium what seats we bought but it is now morning of concert and no response… Read Full Review

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“Misleading rip off merchants!! ”

Written on: 13/04/2016 by Lindy18 (1 review written)

Will never use Viagogo again paid £100 over the odds for rubbish seats with no leg room!! Total disgrace customer service useless as don't give a damn!! Think very carefully before using this rubbish service!… Read Full Review

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“incorrect tickets”

Written on: 30/03/2016 by ghWilson217 (1 review written)

I purchased two tickets for my daughter and her friend (who is a minor) Surprisingly enough I wanted two seats together, in the same row, same section However Viagogo decided than although I purchased two seats together they thought it was a much better idea to send me tickets in totally different rows. That was annoying enough, bit then to cap it all there is NO way of contacting this 'company' There are a myriad of phone numbers on the web, all of which go through to the same answerphone… Read Full Review

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“complete rubbish”

Written on: 28/03/2016

paid over the odds only to receive awful seats. paid to have them securely delivered but then it got changed 3 days before the event. had to download myself. customer service was very poor. do not use viagogo… Read Full Review

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“DO NOT BUY HERE! ”

Written on: 25/03/2016 by 117Mitchell (1 review written)

I'll be honest and say we're a bit disappoint with the lack of customer service as we've emailed several times without any response. We have two issues that need to be resolved. Firstly, our profile setting was set to Hong Kong, before the tickets were purchased I took a photo of the screen to confirm the pricing with my partner. The screen was in HK dollars. So you can imagine our complete shock when we found that we had actually been charged in US dollars. What we thought was HK1665 ( x2 =… Read Full Review

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