Viagogo Reviews - www.viagogo.co.uk

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Latest Reviews

“DON'T USE THEM...TOTAL RIPOFF”

Written on: 13/07/2016 by wrotnym (1 review written)

BOUGHT A ETICKET TO A CONCERT 4 MONTHS BEFORE WITH PROMISE OF DELIVERY BY 3 DAYS BEFORE. NEVER ARRIVED. WAS TOLD THE SELLER NOW HAD PAPER TICKET AND GAVE ME HIS NUMBER THE DAY OF THE SHOW TO ARRANGE DELIVERY. NEVER REACHED HIM. VIAGOGO IS A RIPOFF...DON'T USE THEM… Read Full Review

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“Don't use this company to sell through - nil communication”

Written on: 11/07/2016 by suzhayes (2 reviews written)

I sent 2 tickets for Lionel Richie that I couldn't use as I was away on holiday. Viagogo lost them for 5 days so they could not be listed for sale. They eventually listed them 3 hours before the event started and needless to say they were unsold. Viagogo are refusing any compensation. I have used Seatwave before to sell last minute and they were excellent. better. The communication is non-existant and their phone line is premium charge and you are left hanging on for ages. AVOID… Read Full Review

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“DO NOT BUY THROUGH THIS COMPANY!”

Written on: 10/07/2016 by Kimorai76 (1 review written)

Bought two tickets for Beyonce at Wembley stadium that turned out to be fake! Got to the gig really early because my daughter and her friend were so excited. They had their tickets which had arrived in plenty of time by UPS, everything looked above board and genuine and although the tickets were advertised as 65pounds each, by the time we had paid postage and packing and other extras, they ended up being 90pounds each, so 180pounds in total. My daughter tried her ticket first which wouldn't… Read Full Review

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“WORST EXPERIENCE EVER!!!!! Unfortunately, I bought 4...”

Written on: 06/07/2016 by Vergarz (1 review written)

WORST EXPERIENCE EVER!!!!! Unfortunately, I bought 4 tickets to Coldplay Amsterdam and all tickets are fakes! They have not let us enter to the concert. I sent emails to their customer service department with the proof, messages on Facebook and Twitter, nothing! They do not have the minimal consideration to your customers! I do not recommend to anyone! … Read Full Review

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“Inflated prices”

Written on: 06/07/2016 by newtonbo (1 review written)

Bought a ticket for a concert, the ticket value was £47.50 the price Viagogo charged me was £133, and I can't even contact anyone to address this !! Absolutely disgraceful, should not be allowed!!… Read Full Review

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“Do not use this company rip off merchans”

Written on: 28/06/2016 by Clairerobs (1 review written)

Bought tickets on day they were released paid 160.00 each. Tickets came face value £88.00 emailed them thinking we had wrong tickets no there was a third party involved was not informed of this when purchased tickets, as I would not have bought them Emailed them response was discusting no customer skill what so ever. STAY WELL AWAY… Read Full Review

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“Non payment of tickets sold”

Written on: 28/06/2016 by Rhysb1974 (1 review written)

DO NOT USE THIS COMPANY!! Viagogo sold my tickets for a Rod Stewart Concert which was on 4th June. They emailed me on 10th June to say that my account had been credited with my money. This did not happen! Since then I have spoken on a daily basis to their call center and have got nowhere. They have said to contact my bank but obviously as the money was being received they could not help. The bank suggested that due to the reluctance of Viagogo to confirm as to which account the money was paid… Read Full Review

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Fedupoldbiddy's Comment

Written on: 29/06/2016

Further to my review I have spoken again to the call center but they couldn't help unless I sent my bank statement to them to confirm that the money hadn't been paid in!!!!!!!!. Why would I send this company such information???
I have today been in contact with ACTION FRAUD and they have agreed that this company indeed needs investigation and have registered all my details. They also suggested I contact CITIZENS ADVICE and TRADING STANDARDS with i intend to do.

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“Do not use !!!!”

Written on: 26/06/2016 by LilyanaHartley284 (1 review written)

Paid over £100 per ticket for Bruce Springsteen tickets. When they arrived the ticket price was £55!!!! They were in an area where not only could we not see the stage but could only see half the screen. At no point was I informed they were in a restricted viewing area. I believe this does not comply with the law and will be alerting Trading Standards to this. Would not recommend anyone use this site and regret not having looked at reviews before buying… Read Full Review

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“First & last time - never again”

Written on: 16/06/2016 by 176Tucker (1 review written)

I had Coldplay tickets to sell for Wembley on 15/06/16, tickets arrived last week and were posted using UPS as per the viagogo instructions. Tickets were sent on Friday with expected delivery day/date of Monday 13/06/16. Tickets were finally delivered today - 16/06/16. I received an email from them saying that my sale had been cancelled and to top it off they expect me to pay for replacement tickets for the customer who bought them. When I finally found a number and eventually got through to a… Read Full Review

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Fedupoldbiddy's Comment

Written on: 15/07/2016

I too have been ripped off by this company. They sold my tickets end May and said that they had paid my money (£440) into my bank account. This was a lie! Nothing paid in. I have spoken to ACTION FRAUD and they are investigating this company.

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“AVOID - TIckets not received ”

Written on: 16/06/2016 by Gardner265 (1 review written)

Tickets bought in Feb 2016 for Saturday 18th paid £358 in full. Received email 7 days ago to say tickets delayed due to event organisers. Emailed them 4 times in last 6 days no response. I'm travelling tomorrow from Isle of Wight as stopping off at family before arriving at Wembley stadium sat lunchtime. Can't speak to a human being as messaged automated on number I have. This is suppose to be a surprise for my husbands birthday and Father's Day. I'm so frustrated it's making me ill. Don't… Read Full Review

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“AVOID THEM”

Written on: 16/06/2016 by 166Schneider (1 review written)

Ordered tickets for Coldplay in Feb and paid in full £358. Told a week ago tickets delayed by event organisers. Emailed them 3 times in last 6 days but no response. Travelling tomorrow and not arriving in Wembley till lunchtime Sunday 19th as stopping off with family in the north but I don't know where to find my tickets when I get to Wembley stadium. This is making me ill with stress and I don't know what to do next. No phone number to speak with a human being. Suppose to be a surprise for my… Read Full Review

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“the worst customer experience ever”

Written on: 14/06/2016 by Haven456 (1 review written)

I sent the tickets to the buyer since then unable to communicate with them. No tickets - No money… Read Full Review

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Fedupoldbiddy's Comment

Written on: 15/07/2016

I too have not been paid by this ripoff company. Have reported them to ACTION FRAUD to investigate

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“No seat numbers, no tickets - customer service terrible”

Written on: 13/06/2016 by Adrienney138 (1 review written)

I bought tickets to Bruce Springsteen as a birthday present. I logged on to print the tickets a few days before the concert and there was a note saying UPS had delivered them. I checked with UPS, the neighbours, and no tickets were delivered. I phoned the helpline as did my partner and they slammed the phone down on us, and said they could not help. I went to Wembley to see if they could help but no tickets. Viagogo insist you must complain 2 weeks before the event when they say they send you… Read Full Review

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“NEVER NEVER USE !!!!!!!!!”

Written on: 05/06/2016 by darren130 (1 review written)

ordered tickets for coldplay on 3rd march for concert on 5th june, as a burthday suprise for my partner even though price was outrageous. not arrived even though paid in full on 3rd of march , contact by e mail and phone just ridiculous. i never leave reviews but DO NOT USE VIAGOGO EVER !!!!! … Read Full Review

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“UTTER RIP OFF, DO NOT USE THEM.”

Written on: 01/06/2016 by DANIELhatesVIAGOGO (1 review written)

RIP OFF! DO NOT USE THEM!!!!!!!!!!!! I purchased tickets from viagogo for an event in Mexico, unfortunately, my schedule changed and I could not attend. I, therefore, listed the tickets back on Viagogo in an attempt to cover my costs. My tickets were purchased and I was instructed to send them to the buyer - which I did. Viagogo confirmed the buyer had received the tickets, viagogo confirmed that payment would be made to me following the event. I waited, and waited, and waited.....then I… Read Full Review

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“Johnb695”

Written on: 31/05/2016 by Torresdc365 (1 review written)

There is clearly a bundle to realize about this. I suppose you made some good points in features also. bggcdffedefd… Read Full Review

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“Churlish and fraudulent ”

Written on: 29/05/2016 by Kaylin211 (1 review written)

Ordered tickets for Chelsea flower show face value 5o cost 120. Sent tickets for wrong day. When pointed out to them response was we don't sell the tickets they are sold by third parties so not our problem. Customer service representative churlish and refused to connect me to. Supervisor… Read Full Review

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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Andiamo's Comment

Written on: 29/05/2016

Call them again - you were very unlucky because they are normally helpful. Explain that you have your email confirmation which shows one date and your ticket stubs which show a different date. They WILL refund you.

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“Should be banned from operating”

Written on: 25/05/2016 by suzyray (1 review written)

The worst thing I ever did was order tickets from this site for Andrea Bocelli concert in September. When the tickets were purchased we had no idea that the face value of the tickets were less than half the amount we had paid for. We contacted the venue and were told we should have ordered directly from them and would not have incurred the extortionate handling charge and massively inflated ticket cost. We would have saved £210 had we gone direct to the venue. We immediately contacted Viagogo… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 24/05/2016 by Shelley143 (1 review written)

Title says it all. Ended up having to sell tickets through no fault of my own and not for profit. Tickets sold and I was left to despatch them. We are less than a week from concert and see tickets have not despatched them to me yet . Rang Viagogo with over a week to go explaining that I had not been sent the tickets and was told don't worry we will do everything we can to help and you can have them sent to box office if it comes to it. Felt confident that all would be OK and remained in… Read Full Review

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“Horrendous - don't go there!”

Written on: 16/05/2016 by suelong (1 review written)

I bought tickets for my daughter to see Neil Young on 16th June 2016. She can't make it now, so I contacted Viagogo who said my only option was to re-sell on their site. I did this so as to at least re-coup some of my money. Was told I had a buyer but needed to upload my e-tickets by 26th May. Then told I wouldn't actually receive the e-ticket till 13th June.... So all my 231 euros is lost. I have repeatedly emailed them, no reply. Don't touch them with a barge pole. I'm now £200 out of pocket… Read Full Review

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Andiamo's Response to suelong's Review

Written on: 24/05/2016

Don't know why you think your money is lost. As long as you send the tickets in time there will be no problem. There is nothing in Viagogo's Ts & Cs to say you have to upload the tickets 3 weeks before the event.

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Suelong's reply to Andiamo's Comment

Written on: 24/05/2016

I received this email from Viagogo yesterday - "This is a reminder that your sale for Neil Young must be uploaded within the next 72 hours. Failure to upload by 26 May 2016, 21:59 may result in us having to cancel your sale and replace the tickets for the buyer, which may incur a fee."

As they haven't actually sent the tickets to me, how am I supposed to upload them?

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Jaycee10's Response to suelong's Review

Written on: 16/06/2016

Do you have a phone number for them, one where you speak to a person rather than automated messages? Thanks

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