Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
55% of users recommend this
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Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

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Latest Reviews

“Australian open 23/01/15 ”

Written on: 30/01/2015 by Shaniya47 (1 review written)

Viagogo: bought tickets to aust open , day pass rod lava arena. Federer & eugenic Bouchard, George's. Great seats , fantastic… Read Full Review

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“great seats”

Written on: 29/01/2015 by ktDalton322 (1 review written)

We had great seats, only bought 2 days before, easy to book, and print tickets, could not believe we could get such good seats so close to the day… Read Full Review

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“Exactly as promised”

Written on: 27/01/2015

I bought tickets for The Script - sold out at the venue and there is still 4 weeks to go to the concert so i was nervous as had not bought tickets this way before but really really wanted them . Just bought them last week ( Friday ) and they arrived today by UPS !! That dispels my fear of not getting them on time . Thank you to viagogo. Excellent communication by email throughout and tickets were trackable. Value is what you are prepared to pay for something and relates to how important this… Read Full Review

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Viagogo's Comment

Written on: 30/01/2015

Hi,

We really appreciate you taking the time to provide such detailed feedback, and are pleased to hear that you are happy with our service!

We hope you have a wonderful time seeing The Script :)

Kind regards,
viagogo

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“Great service so far”

Written on: 26/01/2015

I wanted tickets for Ed Sheeran at Wembley & as it has sold out I decided to try Viagogo. After bad experiences in the past purchasing tickets from eBay and Gumtree, I wanted to use a recommended company with a great guarantee. Booking was easy and all prices and booking fees was fully explained so no hidden charges as everyone keeps moaning about. Had email confirmation straight away and a further email asking for travelling address in case we are in London when tickets are posted out. Very… Read Full Review

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“Never got the money for sold tickets”

Written on: 23/01/2015 by Louise_22 (1 review written)

I have sold 2 tickets for the William Hill World Darts Championship 2014/15 - 2x Semi-Finals on 3 January 2015; they are delivered tot the buyer but I stil have no money. I only get answers from Viagogo that they work hard to solve the problem (what problem?) and I have to wait. If they answer at all; mostly they don't. … Read Full Review

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“Total let down”

Written on: 22/01/2015 by Evans4 (1 review written)

Ordered 2 tickets for the rugby in Cardiff, paid for long side seats. No problem with payment or receiving the tickets but have had corner tickets for the venue not long side as I ordered, very disappointed especially as the tickets were a present for my husband" I have emailed to see what can be done, no reply as yet… Read Full Review

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Evans4's Response to Evans4's Review

Written on: 29/01/2015

Still no reply and I've emailed them twice, may be a visit to trading standards in order

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Viagogo's Response to Evans4's Review

Written on: 30/01/2015

Hi there,

Sorry to hear that your seller may have sent different tickets to what you ordered. Could you please provide your transaction ID so this can be investigated?

Kind regards,
viagogo

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“tickets not received”

Written on: 16/01/2015

Ordered tickets for Aston villa football match in December, was told tickets would become available in the week before event. It is now the day before the match and tickets still aren't available! When trying to contact them about this I just receive an automated email and no answers… Read Full Review

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Viagogo's Comment

Written on: 19/01/2015

Hi there,

Could we please have your transaction ID so this can be investigated?

Kind regards,
viagogo

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“tickets”

Written on: 15/01/2015 by ptRobles135 (1 review written)

it was easy to find the tickets i wanted in the price range i wanted, seating plans were easy to look at just a great service… Read Full Review

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“DO NOT TRUST THEM”

Written on: 10/01/2015 by DillonSparks (1 review written)

I was given a credit note (due to them selling tickets already sold!) and when I tried to use it the web page wouldn't accept it. I phoned and someone there told me they were having problems with their system and not to worry as the credit would go through. IT DIDN'T. They took the full amount from my bank and I am having to take them to the small claims court to try and get it back. BEWARE BEFORE YOU BUY… Read Full Review

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Viagogo's Comment

Written on: 19/01/2015

Hi DillonSparks,

Sorry to hear you had issues using your voucher code.

Could we please have your transaction ID so we can look into this?

Kind regards,
viagogo

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Luludaisy's Comment

Written on: 19/01/2015

4591680 IS MY TRANSACTION NUMBER

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“Una grata experiencia”

Written on: 09/01/2015

Confié en Viagogo para obtener unas entradas difíciles de obtener. Me llegaron puntualmente y, en todo momento, a partir de la compra me mantuvieron informado. El pedido me llegó a tiempo y en total acuerdo a lo pactado. Fue una grata experiencia… Read Full Review

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“Do not use - total rip off”

Written on: 21/12/2014 by MarianaChristian339 (1 review written)

I bought 2 x Paloma Faith tickets at Liverpool Echo arena. I thought I was getting an okay deal with good seats. To my absolute horror, when the purchase was processed, the fees were in excess of £20 and there was also an extortionate delivery charge. My order total was £178. Even worse, when the two tickets arrived they were worth £77 total. I have paid an extra £101! The company will say that you know what you are signing up to and it is made clear. Well I didn't have a clue and I will… Read Full Review

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Viagogo's Comment

Written on: 29/12/2014

Hi MarianaChristian339,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Could not leave 0 stars or I would have!”

Written on: 20/12/2014 by Bowman410 (1 review written)

Avoid like the plague. Not helpful at all as they are just a legal middle man that charges extortionate fees when you buy or sell tickets. Brought tickets to see buble at the O2 but couldn't make it due to work. No refund could be given so we had to resell the tickets which is fair enough however we got charged two sets of fees buying and selling. Which I can also take on the chin but we had to wait for the money for the rest of the month until the concert was over. It said we would get the… Read Full Review

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“Excellent!”

Written on: 13/12/2014 by djmusicfan9 (1 review written)

I read all the reviews for this company before buying my tickets for the Capital Jingle Bell Ball through them. I was slightly sceptical and a little nervous as there are very mixed reviews on here but I am happy to say, there was no need to worry at all! The ordering and paying process was very smooth. My tickets arrived well in advance and I even got an email on the day of the event from them to check if everything was ok. What could be better? I did pay well over the actual ticket price for… Read Full Review

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Viagogo's Response to djmusicfan9's Review

Written on: 16/12/2014

Hi djmusicfan9,

Thank you for taking the time to review us!

We really appreciate the feedback, and are thrilled you were pleased with the service provided.

Glad to hear that you had a great time at the Ball!

Kind regards,
viagogo

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“Great customer service, tickets arrived no problem”

Written on: 13/12/2014

I was dubious at first but I've used viagogo twice now and have had no problems and wouldn't hesitate to use them again. As the website clearly states, they do not set prices so do not be put off. I bought tickets that were very over priced but was fully aware I was doing this and was happy to do so because I really wanted to go to my chosen events. P&P was a compulsory £10 but tickets are sent via UPS and tracked so I feel it is worth it. Tickets turned up in plenty of time and my only… Read Full Review

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“ Not a problem”

Written on: 11/12/2014 by SantinoGalbraith (1 review written)

Customer service were great I must have called over 5 times to see when I would get the tickets to check they were real ect... The customer service advisors kept reassuring me they were fine to use but I had never used etickets & with them saying they would not refund travel or hotel costs I was really scared but everything was perfect got into the event fine & had an amazing time at the jingle bell bal. Thank you viagogo!… Read Full Review

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“Viagogo-RIP OFF”

Written on: 07/12/2014

My daughter purchased two tickets from Viagogo, on my behalf, for the Enrique Iglasias concert in Manchester last Saturday. She selected 2 seats on a particular row, with a face value of £69.50 each. By the time Viagogo had added on their booking fee of £20+, a delivery charge of £9.95, and VAT of £4+, she was charged a total of £173+!! Imagine my horror when the tickets arrived and had a face value of £47.50 each. Needless to say, I contacted Viagogo by telephone and was told 'That's… Read Full Review

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Viagogo's Comment

Written on: 08/12/2014

Hi there,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Totally Ripped Off”

Written on: 04/12/2014 by JohnCLS1964 (1 review written)

Bought two tickets for the Who Concert. Paid Viagogo £264 and the nominal price of the tickets was not disclosed. Tickets arrived Tuesday with a face value of £60. Despite complaining I have been given a total load of bull and no compensation offered. Unless you're desperate for a ticket do not buy anything from Viagogo. I will certainly never use them again… Read Full Review

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Viagogo's Response to JohnCLS1964's Review

Written on: 05/12/2014

Hi JohnCLS1964,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

Reply to this comment

Joannadair's reply to Viagogo's Comment

Written on: 10/01/2015

I had the same experience paid 149.00 for 2x 26.00 pound tickets and a 20.00 pound shipping charge from and to the uk. Ha! An absolute joke, Viagogo certainly does NOT state plain and clear anything untill you complain about them. They will totaly rip you off, i never even received a confirmation email from them so had no clue about the fee untill my visa bill arrived and could'nt believe the price i had been charged and you can imagine when 2x tickets drop through the letterbox priced at 26.50 each. Utter shock and disbelief. Can you contact them afterwards? NO of course you cant because they dont want you to contact them as they know they've ripped you off! Warn all your friends, family and put it on sociall media for all yo see! My local paper is running a section on the likes of these companies and how they rip you off and i was quite happy to help them! If every1 does their bit theyl be viagongon hopefully. Disgusting!

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“ WORST DECISION EVER”

Written on: 02/12/2014

I bought tickets through viagogo for the 1975 concert for January 2015 for my sisters 16th birthday (her favorite band) and i checked multiple times the tickets were not over 18 only. Upon receiving the tickets they were 18+ admission only. I inquired to the customer service team and told them exactly the situation, which took them 3 weeks to respond and once they did they offered to exchange them for general admission tickets to allow her to gain access which i agreed to. I then received the… Read Full Review

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“I expected 60% of 227GBP and got 72GBP…HUH????”

Written on: 01/12/2014 by 1984Jordan (1 review written)

Company dealt very poorly from seller side with cancellation of ATP final 1) miscalculated a deduction 2) didn't explain the calculation they made 3) didn't respond to emails individually (just sent generic answers) I feel this company have already made such a large amount from both the seller and buyer side one would expect reasonable customer service. Main complaint is the rather deceptive way they treated the financial calculation. It's also pretty difficult to know what the fees are… Read Full Review

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Viagogo's Comment

Written on: 05/12/2014

Hi 1984Jordan,

The ATP has determined a 60% refund will be offered to all buyers due to the event change. As the official ticketing partner of the ATP, viagogo has also honoured a refund of 60% on the ticket price to your buyer.
As such, we have deducted the amount that we have refunded to the buyer from your total proceeds.

The reason the fees have not been refunded is because we have had to administer this process through no fault of our own.

Note, you are entitled to a refund on the tickets that you purchased from the ATP as well – this should be an automated process, but please contact them for more information on this.

Kind regards,
viagogo

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“NEVER TAKE THE RISK!”

Written on: 29/11/2014 by JulieHolt123 (1 review written)

NEVER BUY FROM VIAGOGO Took my money 7 months in advance of event, advised day before they had no tickets for us. Sure they offered a refund of the ticket price but we still lost on train tickets, hotel costs and days off work. VIAGOGO............... as far away from this company as you can!!… Read Full Review

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