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Latest Reviews

“Thanks great tickets”

Written on: 07/09/2014 by JadenMcNamara428 (1 review written)

we could not get tickets here in New Zealand went to Viagogo and got what we wanted with no problems tickets where sent to us early and we where very happy THANKS… Read Full Review

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“Queen Auckland ”

Written on: 05/09/2014

We saved thousands on this event because I purchased a week before release flights , accommodation was rock bottom also tickets ended up cheaper through this company well pleased will use every time now !!!… Read Full Review

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“Queen Melbourne Australia”

Written on: 03/09/2014 by Daleyia53 (1 review written)

Fantastic seats right near the stage excellent service will defiantly use you again … Read Full Review

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“Ripped off for Tattoo tickets”

Written on: 31/08/2014 by annoyediom (1 review written)

Ordered 2 tickets for the Edinburgh Military Tattoo : website stated tickets available at £85, which would have a face value of between £25-£60. When we collected the tickets on the night of the Tattoo, they had a face value of £25 ...and we'd paid £85 !! That was before we added handling, booking fee, VAT etc bringing in a total of £203. When we contacted Viagogo they told us that they are only the agents and not the ticket sellers, so someone is making a rip off profit. We have bought… Read Full Review

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“Dylan Tickets”

Written on: 29/08/2014

I was a bit apprehensive when I bought two excellent seats to a Dylan concern in Melbourne but they got me into the venue without any problems… Read Full Review

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“List tickets that are not REALLY available”

Written on: 22/08/2014 by efClarke249 (1 review written)

I have made several attempts to purchase tickets from them. They show tickets listed, then once you go through the trouble of entering all of your information(including credit card info) they send an email later saying they are cancelling the request. They will however charge your credit card(they say they will do an immediate refund). I bought tickets yesterday, received an email today saying they were cancelling my request, but the tickets are still listed on their website today. If they… Read Full Review

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Andiamo's Comment

Written on: 22/08/2014

Seat numbers are not listed on Viagogo's site, so the tickets you see listed in the block and row you tried to buy may be different tickets, listed by a different person.

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“thiefs”

Written on: 20/08/2014 by kaleesi (1 review written)

i bought through internet 2 tickets to Mr Plant concert in Malaga Spain for 29th july, it was cancelled !! viagogo havnt recieved my money back!? i dont recomend viaggo at all… Read Full Review

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“EXPENSIVE BUT RELIABLE”

Written on: 16/08/2014 by mpFowler336 (1 review written)

PROS : EASY TO BOOK, QUICK TO RECEIVED TICKETS, QUICK TO REFUND WHEN CONCERT WAS CANCELLED. CONS : EXPENSIVE TICKETS… Read Full Review

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“Rip off”

Written on: 16/08/2014 by FinneganCooper (1 review written)

I bought tickets 9 months ago for ant and dec, total price paid was £163 tickets received today had face value of £25!!!!!!! I feel I have been robbed. The customer service representative obviously has a script of "sorry but our website says....." In none cof my emails following the sale does it state that I paid £65 for £25 tickets!!, whilst there may be information on the "marketplace" it is not clear in the process or on final purchase what you have paid for .......I thought I had £65… Read Full Review

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Andiamo's Comment

Written on: 16/08/2014

mportant Information
General Notes

You are buying tickets from a third party, viagogo is not the ticket seller.
Ticket prices are set by the seller and may be above or below face value.
All events and times are subject to change, it is up to you to check local listings for any updates.
All sales are final.

Face Value: 28.00 - 45.00 GBP

Just copied the above from the listing page of Ant & Dec tickets on Viagogo. The same message is on every listing page.
Don't think it could be any clearer!

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“DODGY”

Written on: 14/08/2014 by scottls (1 review written)

I purchased tickets for the Queen Adam Lambert Concert in Melbourne, Australia. I paid $179.00 per ticket plus booking and others fees totalling $64.55. When the tickets arrived they had a face value of $99.00 with a viewing restriction. Viagogo did not respond to my initial email rather sent a generic survey email which provided no ability to give negative feedback or pursue my issues. The contact numbers provided for the Viagogo Sydney and Melbourne offices were disconnected. Viagogo… Read Full Review

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“Availablity of tickets”

Written on: 09/08/2014 by Davis415 (1 review written)

If you think you have missed buying tickets for a concert visit Viagogo and I am sure they would have them, don't miss out ever again… Read Full Review

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“total ripoff”

Written on: 02/08/2014 by 394George (1 review written)

This website preys on the ignorance of buyers. I bought concert tickets on behalf of my son which were ridiculously overpriced. There is no way of contacting or cancelling. I would avoid this website like the plague!… Read Full Review

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Andiamo's Comment

Written on: 02/08/2014

But Viagogo make it very clear they are a re-selling website and show the face value of the tickets very prominently. No ticket seller (not even giants like Ticketmaster) allow you to cancel.

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“TERRIBLE - DO NOT USE”

Written on: 28/07/2014 by King273 (1 review written)

I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning… Read Full Review

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Andiamo's Comment

Written on: 29/07/2014

If you have proof of delivery to the correct address (UPS tracking?), then ofcourse Viagogo will pay you. Don't understand when you say you paid to have them mailed to Canada as the seller doesn't pay for mailing - the buyer does.
By the way - you had plenty of choices: you could have listed them on Seatwave, Stubhub or Getmein instead of Viagogo.

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King1234567's Comment

Written on: 29/07/2014

When I purchased the tickets – I paid for shipping London to Canada. When I re-sold them, the new buyer paid for shipping within London. The shipping is arranged via viagogo using their accounts - the shipping to Canada portion was never used. I thought it was safer to re-sell on viagogo since I did not have tickets in hand and I was still waiting for them to be sent out - which ended up happening only days before the show. The concert was almost 3 weeks ago and I have no money and they are not responding to my emails – would you not be concerned?

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Andiamo's Comment

Written on: 29/07/2014

Sorry, I misunderstood. I thought you were saying that as a SELLER you had paid for the tickets to be posted to Canada. Now I understand you are saying you paid for postage when you were the BUYER. My apologies.

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“Illegally selling football tickets and take no blame”

Written on: 19/07/2014 by Ivanseaton (2 reviews written)

Much to a lot of football fans disproval Viagogo have got around the uk laws of selling football tickets by forming bonds with some clubs. Last year I see arsenal v bayern Munich so listed 3 prime season tickets on the halfway line. Viagogo sold these to bayern fans who got kicked out for celebrating then tried to blame me by refunding the fans (as they had links to that club) but didn't pay me. On top of that security took these tickets from the fans costing me an arm and leg and over a 10year… Read Full Review

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Andiamo's Response to Ivanseaton's Review

Written on: 19/07/2014

Viagogo are based in Switzerland. Read the 2007 Act and you will see it only covers sales in the UK.

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Ivanseaton's reply to Andiamo's Comment

Written on: 19/07/2014

Total rubbish. Their Hq a is cannon street London. In fact Switzerland is only a po box address they send all customers too when "problems" arise to escape uk laws.... Any letters that go to Switzerland get diverted back to London its delay tactic to make people give up.
Like the recent Gareth brook gig that was cancelled. Primary market didn't ask for tickets back but viagogo gave all customers a deadline date for them to post to Switzerland with postage fees as high as £67 with secure companies.... Do you think all 100% bothered chasing that refund?

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Ivanseaton's reply to Andiamo's Comment

Written on: 20/07/2014

My comments are never approved for some reason but they are uk based company only Swiss on paper to escape uk laws

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Rosetheyounger's Response to Ivanseaton's Review

Written on: 19/07/2014

Are you not concerned that Viagogo will point out that they didn't sell any tickets - you did?

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 19/07/2014

Not at all. It's not eBay viagogo have to open a listing area and has to be all legal for them to do so.
They are based in uk not Switzerland that's a false flag as explained

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Andiamo's reply to Ivanseaton's Comment

Written on: 20/07/2014

Check it out. Viagogo is a Swiss company. They are not registered as a company in the UK.
It's exactly like eBay - they provide a platform for you to sell on. They don't sell anything themselves. You were the owner of the tickets, not Viagogo.

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Ivanseaton's reply to Andiamo's Comment

Written on: 20/07/2014

I've already replied but not approved yet... Viagogo are NOT a Swiss company I know them more than u. They put uk company under and pretended to move to Switzerland before olympics to escape uk laws. Now any problems they get people to write to Switzerland again to get around laws and make people stop chasing refunds. For example a recent cancelled gig Even though the primary market didn't ask for tickets back viagogo gave everyone a deadline to post tickets back to Switzerland at a cost up to £70 to themselves. Tickets weren't that expensive do u think 100% of people asked for that refund? Viagogos main head office is cannon street London. They don't even have staff in Switzerland its a mailing address... When u have problems you write there and guess where its diverted too? Yes London ...same with the Swiss number... And it is a platform like eBay yes however they have to open each category so they are responsible for checking all laws of each event not the seller.

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Rosetheyounger's reply to Andiamo's Comment

Written on: 20/07/2014

The reason that Viagogo relocated to Switzerland was to avoid complying with a Supreme Court Judgement compelling them to name the sellers of certain Rugby tickets. So, there is already a precident in law absolving them of owning the tickets, no matter where they are based.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

But they are NOT based there? Can a human set up a mailing box over seas then automatically become untouchable to uk laws even though live here? They're a fully trading office in cannon street, that's where the police went

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

Viagogo have not merely set up a mailbox in Switzerland. They went into liquidation in the UK and no longer have a registered company here, although they do maintain an office. They are now a Swiss company, paying Swiss taxes and operating under Swiss law. They are by no means the only company to this. Just look at Amazon, EBay etc. To answer your question: yes, anyone can set up an overseas company
The crux of the matter is, wherever they are based, they were NOT the sellers of the tickets. You were. You bought them, you listed them for sale and you expected the profit from them. Viagogo merely provided a platform for you, and took a commission for doing so.
So sorry if this isn't the news you want to hear, but I would strongly advise you to get a legal opinion before implicating yourself further.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

If any part of the sale happens in the uk it's illegal... That's the law. All be it Swiss or ANY country.
Have plenty of legal advise and I'm admitting breaking law (even though was un aware at time) in order to bring down the bigger players.
They STILL break the law and did so this World Cup .... They're providing an illegal platform... Exactly. Glad we agree on something.
The same way a certain website provided a platform to put drug takers in touch with dealers for commission ... That wasn't deemed legal was it?

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014



"The offence will only occur if any part of the transaction occurs within England and Wales but this does not include the actually purchasing of the ticket."

I have copied and pasted the above directly from the the Q&A section of the 2007 Sale of Tickets act Your buyer would have paid the money to Viagogo (a company registered outside England and Wales). Don't think it could be any clearer than that.
Omce again. Viagogo is a Swiss company. As far as I am aware there are no Swiss laws preventing them from providing a platform to sell football tickets. Please correct me if I am wrong.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

It was sold from from London office.
I'm a uk seller
I hand delivered the tickets to a London hotel.

I'm fully aware of the law now hence I know they were fully trading this and many other events illegally

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

The only way you can sell on Viagogo is through their internet portal. Your nationality or where you delivered the tickets to is immaterial. Look, I am only a "back room lawyer " and the only way you are going to get 100% correct advice is by consulting a QC who is an expert in these matters. Obviously not a cheap option, but the best way forward if you want to be on a level playing field with Viagogo.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

Thanks for input.
The fact viagogo were doing a collection point in Brazil was totally illegal too.
It is being dealt with just very slow process. But should be sorting court date this week.
I'm asking them to be forced to cut ties with all clubs as this is what's confusing people on what's legal and what's not.... They know enough about the law to form these bonds then they break laws within so if you can't do it proper then they should be struck off, the other 3 major players don't do this dirty tactic. They also have stuck fingers up to Wimbledon and selling non debentures openly... Not illegal but winding many up.
Traded olympics illegally after promising not to. Where do u stop? It's all the illegal stuff that's got them way richer than all... Put everyone on level playing field

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

All the large re-selling sites have tie-ins with football clubs (Stubhub with Tottenham springs to mind immediately). I have no idea about Wimbledon tickets, but I do know that the Spanish Viagogo site was the official Olympic re-selling site as approved by the Olympic Committee.
As I said before, they don't actually sell tickets themselves so are not doing anything illegal. When they were found to have Rugby tickets for sale the RU took them to the Supreme Court to try and get the names of the people who had listed the tickets so that they could be prosecuted. The RU won, but Viagogo then moved to Switzerland in order to protect the anonimity of the sellers. This has set a precidence in law, so it would now be very difficult to prosecute Viagogo.
Sorry that I don't agree with you about it being a bad thing that Viagogo is a successful company - just wish I'd had the idea first!
I'm just sorry that you had a bad experience when selling your tickets. It's highly unusual for Viagogo not to pay out if your tickets were genuine and the buyer was admitted to the game. What happened after that was really nothing to do with you.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

Again false they sell a high % themselves

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

If what you are saying is true about them doing nothing wrong why bond clubs with anyone to start with? Why don't they constantly sell for clubs not got bonds too? Why have they drastically changed how they sell football tickets since my complaint started? They've even admitted to breaking the law... But still slow to get such big giants into court as no brief will take on case. Their solicitors letter is frankly laughable and shows he doesn't even understand his own clients platform

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

Hey - I didn't say they do NOTHING wrong! They have arrangements with certain clubs in the league who will then post a link to Viagogo on their website (more business for them).
All I am saying (at the risk of repeating myself) is as they don't sell football tickets themselves they are not breaking the law. This has already been proved due to the RU case. More power to you, sticking to your principles, but do think very carefully before taking out a private prosecution as it could end up costing you thousands,

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

Not exactly proved as RU wasn't breaking the law it was just breaking club rules of selling tickets like Wimbledon non debentures they say can't be resold and will cancel but it's NOT law. Football IS law... They have bonds with a lot of clubs I'm not debating them selling tickets with clubs they have bonds with. It's the illegal sale of tickets they haven't got bonds with.
I just gave u a prime example of a drug site that didn't sell drugs they just put drug users in touch with dealers. That was a massive operation and highly illegal. So you can't say they only provide a platform for illegal trading but don't trade themselves so all ok. And a high % they do trade themselves I know that for a fact from being a power seller for years with them however that's much harder to prove due to the lack of transparency in the market they always hide behind mystery sellers when they pull all the hidden scams. The 25% + profit on sales is Only one off many ways these people make money however that's never reported all the hidden stuff. Anyway how long do u think this post will stay up today now they're back at work? If reviewcentre is anything like trustpiolt then not very long at all

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

Sorry, but being a power seller does not give you any access to information about who else is selling tickets, so you cannot say with any certainty that Viagogo are buying and selling tickets on their own behalf.
The RU actually wanted to prosecute under the laws of trespass (nothing to do with touting), and if they had any sort of case against Viagogo they would have gone straight for them.
I know nothing about the drug site, but can only imagine it was illegal in whatever country it was operating from.
Sorry to keep repeating myself but Viagogo are a Swiss company and are not breaking any Swiss laws.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

I went to the offices a lot and spoke in great detail with managers. One explained openly that's what they do. They was on dispatches doing it. They admit links with aeg the biggest promoter. Tommorrowland tickets have deal with them so although bands should be personalised they just have "company" on e ticket then buyers can go with a viagogo document to get wrist band on day. T in the park tickets actually have viagogo printed on their supply... The list goes on. You can tell exactly how listings go up the second sales start for just 10% over face that they're all viagogo own listed tickets.... Or professional sellers are spending thousands on gigs months off and listing for price they paid. The selling themselves isn't really a doubt mate

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

You are talking about gig tickets here. No UK law against buying and selling them on for a profit. There may be terms and conditions printed on the ticket which prohibits this, but that would be a civil court matter and I have never heard of one being taken out by anybody.
What is the difference between you making a profit on your football tickets and anyone else making a profit? By your own admission, you are a power seller which must mean that you have sold a large amount of tickets. You said previously that you didn't know you were breaking the law - and yet you must have been doing this on a grand scale. Don't get me wrong - I say "good luck" to you. But why are you biting the hand that feeds you? If it wasn't for these secondary sites wouldn't you be reduced to selling your tickets on a street corner?

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

No the online trading was much better before they came to market. You clearly have a connection with viagogo so we're going to have to agree to disagree and let the judge on the day decide who's in right or wrong.
Even if nothing happens to them I'm hoping this case will highlight a lot of what they do wrong so clubs may terminate contracts with them even if not forced. Most ditching them now anyway. Chelsea and bayern Munich to name a few

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 22/07/2014

No, I really,really don't have any connection with Viagogo (apart from buying the odd ticket here and there) and wish you well in your endeavor. Hope you will post again on here and let us know how you get on.

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Andiamo's reply to Ivanseaton's Comment

Written on: 02/08/2014

Any further news on this yet?

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Report this review Read 26 Comments

“Disgraceful”

Written on: 17/07/2014

All i wanted to know was where i would collect my ticket if it didn't sell. I was fobbed off all day, including being put on hold for 25+ minutes, being transferred to a wrong extension, being lied to about who else i might be able to speak to in the office, not even being given the names of managers as it was against policy. I now have an event starting in the morning that i have no idea how to collect the unsold ticket for. By the way my listing was also deleted without my permission so i… Read Full Review

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“So expensive. Rude staff. Absolutly no help ”

Written on: 16/07/2014 by plMacDonald244 (1 review written)

I paid £150 for two tickets which face value £16.50 each!!! as it wasnt mentioned on the mobile website anything about face value price. Untill i recieved them via email! Also i was charged shipping on an e ticket! When i explained this via twitter they eventually gave me a refund. Staff were very rude and not at all helpful. They should advertise that the mobile website does not contain all of the facts neither do the FAQ which i was told they did. Such an awful company! Would deffinatly… Read Full Review

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“Great Service/tickets were printed in 5 min and genuine!”

Written on: 16/07/2014 by 409Urquhart (1 review written)

People who read the reviews here on this page often hesitate to buy the tickets on Viagogo due many bad reviews, hence here is one great one! I bought the tickets to Ultra Sound Europe few days before the festival, received them in 5 min via email, used them and had a great time. If you are clever buy them through PayPal so you are covered without a hassle as the claims are handled there promptly in case of fraud and you get the tickets here for a fraction of the price...I definitely use them… Read Full Review

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“Very poor Customer Services”

Written on: 12/07/2014 by AnitaRad (1 review written)

In December 2013 we bought tickets from Viagogo for the Monty Python show, tickets arrived in January 2014. In March we decided to sell our tickets as me and my husband were going to lose our jobs and listed our tickets on their website, Viagogo collected the tickets, till this point the service was very good. On the day of the show as we had not sold our tickets, decided to go see the show. We called customer services and were left on hold for at least half an hour so we thought we will call… Read Full Review

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“HORRIBLE, would have given no stars if possible”

Written on: 07/07/2014 by Aspen382 (1 review written)

i have bought tickets for TITP this year and have paid over the top for the tickets due to the added costs of delivery etc. This becomes farcical when now 3 days before the event the tickets have not come and i have to meet a guy at the venue who will give me the tickets. I think not. with the horrible customer service and the absolute lack of information given by those who work there this website is an absolute joke. wouldn't recommend even as a final resort. STAY WELL AWAY. … Read Full Review

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“No problems at all”

Written on: 07/07/2014 by LawsonFerguson319 (1 review written)

I have used Viagogo to buy and sell tickets and have never had a problem. Payment has always been prompt and on collection at Victoria office tickets have always been as advertised. I would not hesitate to recommend Viagogo… Read Full Review

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