Viagogo - www.viagogo.co.uk Reviews
Latest Reviews
★☆☆☆☆
“SHOCKING ,, AWFUL, LET DOWN , POOR , DISGRACEFUL RUBBISH”
Written on: 24/05/2013 by MANSELANDREW
I PURCHASED 2 TICKETS FOR THE FROCH V KESSLER FIGHT WELL OVER FACE VALUE BOOKED TRANSPORT AND A HOTEL IN LONDON TO BE TOLD THE DAY BEFORE THE FIGHT THEY DIDNT HAVE THEM. They offered me a refund and 50 pound voucher, I lost £500 on the trip without the disapointment and embaressment They were a present for somebody. THEY DID OFFER TO CONTACT ME IN 48 HOURS , (HELLO THE FIGHT WILL BE OVER)Where were you a week before so that I could make other arrangements DONT TOUCH THESE MUPPETS WITH A... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“ViaGoGo - One to avoid!”
Written on: 23/05/2013
I purchased 2 x tickets for Muse at the Ricoh Arena the day they were put on sale. Our tickets were for Block 20 which provides a good view of the stage. Approx 6 weeks later, I received an e-mail from ViaGoGo stating that our tickets for Block 20 were not available and that we had been allocated Block 24 (at the back of the stadium). I was furious as we had paid nearly £300 for the tickets. We did not want to be at the back of the stadium. ViaGoGo should not have advertised tickets... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Taken the tickets and now the biscuit”
Written on: 23/05/2013 by Rich58 (1 review written)
Sent off two tickets to Viagogo's buyer 17th May as directed only to be told 20th May my sale had been cancelled and not to send the tickets! Can't get through to anyone by phone who can explain whats happened. Not even sure why this number exists as they're unable to tranfer you and appear only able to input data, could I not have done this on-line my self? Surely if a customer is calling its to have a problem resolved. Very frustrated by this experience. (read more)
Visit viagogo.co.ukViagogo.team's Response to Rich58's Review
Written on: 24/05/2013
Hello,
We apologise for the problem you experienced. Please could you provide your transaction ID so that we can look into this and come back to you?
Kind regards,
The viagogo team
Reply to this comment
★☆☆☆☆
“I purchased 2 tickets to Verona to see Placido...”
Written on: 23/05/2013
I purchased 2 tickets to Verona to see Placido Domingo, Carreras and Bocceli in concert. The tickets were €50 each and with the enormous delivery charge of €27.95 plus €15 booking fee and €3 VAT I had to pay €145.95. After a week the tickets arrived with the price on them of €23. These are not the tickets I booked for! I need the right tickets. I'm not happy at all. I don't want too cheap tickets because that implies bad seats! If the worse come to the worse I want a refund of... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“WHAT A LET DOWN ”
Written on: 23/05/2013
My partner recently bought x2 tickets for tonight's gig to see journey / whitesnake as a surprise for me . She was told she would get a confirmation e-mail to say when tickets had been dispatched , it was one day to the event and still no mail or tickets so she emailed the company asking why . They did reply via phone and said the tickets had to be downloaded via a computer and printed off then scanned at the event . We got all the way to the event to be told that we could not enter event as... (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 24/05/2013
Hello,
We apologise for the problem you had with your tickets. Please could you provide your transaction ID so that we can look into this and come back to you?
Kind regards,
The viagogo team
Reply to this comment
★★★☆☆
“I'm afraid about my transaction.”
Written on: 21/05/2013
Transaction ID: 3159083 I am still waiting for my tickets for final Coppa Italia. Please send tickets becouse football match is at next sunday (only 5 days)! (read more)
Visit viagogo.co.uk
★★☆☆☆
“ticket invalid!”
Written on: 20/05/2013 by blacksabbath (1 review written)
Just been informed two days before the Rush concert at Manchester Arena that my ticket is invalid They are now trying to send me a new one Transaction ID 2961171 (read more)
Visit viagogo.co.uk
★★★★★
“Excellent service”
Written on: 18/05/2013 by yenabes (1 review written)
I sold a couple tickets I had because some friends failed me, and everything was perfect... I have bought another tickets there and I received it perfectly. A 10 for viagogo! (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Non return of tickets”
Written on: 18/05/2013 by Ahou (1 review written)
Sent to tickets to last minute sales ,they where not returned to me.Avoid this company! (read more)
Visit viagogo.co.ukAndiamo's Response to Ahou's Review
Written on: 18/05/2013
Why didn't you read the instructions on the website. You were free to collect the tickets at any time. Viagogo never promise to return unsold last minute tickets.
Reply to this comment
Ahou's Response to Ahou's Review
Written on: 18/05/2013
I had to 3pm to contact them, from 12 noon I sent 15 e mails and contacted viagigo by phone who said to reply to a link, which I did and no one contacted me !
Reply to this comment
Viagogo.team's reply to Ahou's Comment
Written on: 20/05/2013
Please could you provide us with your 7-digit transaction ID so that we can look into this?
Many thanks,
The viagogo team
Reply to this comment
Ahou's reply to Viagogo.team's Comment
Written on: 20/05/2013
I've spoken to you directly by phone yesterday and given all details.
Reply to this comment
★★★★☆
“Very well”
Written on: 17/05/2013 by cris35 (1 review written)
Everything was ok. Tickets came quickly. Mark Knopfler was amazing. I recomend for all. (read more)
Visit viagogo.co.uk
See next 10 reviews
Showing 1 - 10 of 1980 Reviews
★☆☆☆☆
“Carl Froch tickets”
Written on: 16/05/2013
Still no sign of tickets, bought weeks ago, going to be really busy next week with work and meetings, all the e tickets have been released as mates have them.... time to worry, hotels bought, babysitters booked..... order no 3083693 first time using these guys... should i be worried Matt (read more)
Visit viagogo.co.uk
★★★☆☆
“First - when i ordered tickets i was waiting for 2...”
Written on: 14/05/2013 by MagdalenaDD (1 review written)
First - when i ordered tickets i was waiting for 2 days for the confirmation of my order, was checking mailbox few times a day and finally got the email saying my order will be not confimed cause they STILL didin't get the proof of identifacation like scan of id, driving licence od passport. I didn't get an email with such a request but after sending them copy of id finally they confirmed my reservation. Second - they were suppose to send tickets to the hotel in Spain i was staying in, 2... (read more)
Visit viagogo.co.uk
★★☆☆☆
“They could deliver your ticket at the last minute...”
Written on: 13/05/2013 by KarenDP (1 review written)
Be aware of and complete the "Must Ship By" section of the order form. Otherwise you'll be liable to be waiting up to the last minute for the tickets you've ordered (even if these are E-tickets) with no recourse (even with the guarantee). Despite ordering e-tickets 31 hours ahead of the performance, the ticket was only sent to be with 50 minutes to go until the performance started on the other end of London. As a result, I ended up missing the first 30 minutes. Having dealt with Viagogo and... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Awful, very dodgy service and customer relations zero”
Written on: 10/05/2013 by LondonE3 (1 review written)
Bought 2 Beyonce tickets for my wife and daughter at highly inflated prices (my choice) one day before the concert at the London O2. Not a problem as they were E-tickets (print them yourself). However when they tried to gain entry they were stopped and told the tickets were invalid and they had seen the same tickets a few times already. They had to stand there beside the entrance for nearly an hour. They were spoken to by someone from O2 'fraud'. A few other people experienced the same... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Still Waiting For EL Ticket”
Written on: 10/05/2013
Bought one ticket last Saturday for EL Final, no sign of anyone posting the ticket to me so contacted Viagogo on Wednesday to be told there was a problem. They were very polite and offered me some new ones, which I accepted. Since then they have been sitting in Pending, rang twice to be told don't worry they are being sent from Austria and then second time from Holland, they will be with me by Friday, but tonight still had no email and they are still sitting in pending. If try are not here... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“not good experience ”
Written on: 09/05/2013
I have purchased two tickets to see Barcelona play at the nou camp on june 2. I paid alot of money for two tickets and delivery charge. I have since been emailed to day that my tickets are ready for collection from a "hotel near the stadium" and that i have to pick them up with in a certain time. Not once when i was purchasing these tickets was i told this might happen! I agreed to two tickets to be sent to my address i gave to viagogo before the event, plus when i purchased these tickets... (read more)
Visit viagogo.co.uk
★★★★☆
“Good service!”
Written on: 09/05/2013
Having previous experience of getting 2nd hand tickets (from a different agent!!) for a gig in London 48 hours before, I was a bit anxious re my one direction tickets for Madrid especially with flights, hotel etc as we are travelling from UK, but with viagogo the tickets were dispatched the day after I paid and arrived over 2 weeks before the gig date. Ok they cost a bit but you agree the price before you commit so no surprises. And as it's our 3rd TMH visit, we know it's worth it! Would... (read more)
Visit viagogo.co.uk
★★★★☆
“Slightly unprofessional but done the job”
Written on: 08/05/2013 by ritchie222
Ordered tickets for a Dortmund game last December. Got confirmation of post and ups track number etc quite swiftly. Tickets remained "in transit" for ages on the ups site so eventually asked ups who said they were "lost"! Bit of a joke however after contacting viagogo via facebook, they phoned me on the fuzzyest line I've ever heard to confirm new tickets had been found and they were waiting at our hotel upon arrival. I was understandably stresseD due to having to fly without tickets etc... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Viagogo sucks”
Written on: 07/05/2013
I am very dissapointed about Viagogo services. It is the 7 th of may and i did not get my tickets for Pink concert in Vienna, wich is in the 9 th of may,. They keep telling me that I gonna get a delivery confirmation mail, but I am still waiting. What shall I do? I have reservation in Vienna, wich I can not cancel, I am going there the day after tomorow and I don”t know if I am going to the concert or not. Don”t use this site if you don”t wanna pay for nothing. (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 08/05/2013
Hello,
Please could you share your 7-digit transaction ID so that we can look into your order for you.
Many thanks,
The viagogo team
Reply to this comment
Sandokan's Comment
Written on: 08/05/2013
ID. 2731347
Reply to this comment
Viagogo.team's Comment
Written on: 09/05/2013
Hello,
Our ticket tracker tells us that your tickets were delivered to you at 1pm yesterday (8th May) so you have them in hand. Please don't hesitate to be in touch if we can be of further assistance.
Hope you enjoy the concert tonight!
The viagogo team
Reply to this comment
★☆☆☆☆
“Squeaky bum time”
Written on: 06/05/2013 by Rab_1990 (1 review written)
I bought a couple of tickets here for the stone roses on the day they went on public sale for glasgow green! I know that these tickets got posted months ago from ticketmaster and everyone av spoke to relieved them weeks ago. I reall think viagogo should be able to get in touch with the seller when they know that they have been posted by ticketmaster etc. I think the feedback you get is absolutely shocking all you can do is sit and hope they come through the door a dont even think they know... (read more)
Visit viagogo.co.ukAndiamo's Response to Rab_1990's Review
Written on: 06/05/2013
I really wouldn't panic if I were you. Ticketmaster wasn't the only provider of these tickets and your seller may very well have got them from another agency who hasn't sent them out yet.
Viagogo has never been the subject of a Panorama programme - I think you're getting it mixed up with a programme on Channel 4. Who do you think they have been "investigated" by???
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 1980 Reviews
★☆☆☆☆
“VIAGOGO - TOTAL RIP OFF MERCHANTS!!!! DO NOT BUY FROM...”
Written on: 02/05/2013 by reviews13 (1 review written)
I brought two tickets to see Rudimental from viagogo and have been totally ripped off. We paid well over the face value for both of them which I was aware of at the time of booking however one of the tickets was an E ticket and they still charged me postage. The second ticket was sent by UPS to me but they had given the wrong address so it was returned to their Depot in Luton I then had to travel over 40 miles to collect it!!! The E ticket never got sent to me and i have been trying to sort... (read more)
Visit viagogo.co.ukViagogo.team's Response to reviews13's Review
Written on: 07/05/2013
Hello,
We apologise for the problems you have experienced with our website. Please could you share your 7-digit transaction ID so that we can help you with your order.
A member from our Customer Services team will be in touch.
Many thanks,
The viagogo team
Reply to this comment
★★★☆☆
“So nervous i cant sleep”
Written on: 01/05/2013 by Danceguest (1 review written)
I have just spent a small fortune on tomorrowland tickets for myself and a couple mates. I have been reading these reviews and am now terrified. So far experience has been good. Prompt responses and confirmations received. I just hope the wristbands (tickets) are valid and get us in as the guarentee states. Please please please be legit! Holding thumbs, hope the good service continues. (read more)
Visit viagogo.co.ukAndiamo's Response to Danceguest's Review
Written on: 01/05/2013
Wouldn't worry too much if I were you. You have to remember than in the main people only publish comments on sites like this if they are not satisfied. Viagogo sells thousands of tickets every day. A tiny amount have commented here - and even then, the majority of comments are positive. (And of the negative comments, if you read them carefully you will see that more often than not the problem is that the buyer has made some sort of mistake).
Reply to this comment
Danceguest's reply to Andiamo's Comment
Written on: 01/05/2013
Yeah, thanks mate. Guess i'm just paranoid at the thought.
Cheers
Reply to this comment
★☆☆☆☆
“Rip off”
Written on: 30/04/2013 by Scooby10
I bought tickets for JLS at the O2 in December. I was charged £46 per ticket and an additional £35 booking fee on top. When the tickets came through their face value was £25. I feel completely ripped off. If I had bought the tickets direct I would have paid approx £130 but buying with Viagogo I paid nearly £300 in total................I will never use them again !!!!! (read more)
Visit viagogo.co.ukPerkinscarl's Response to Scooby10's Review
Written on: 30/04/2013
If you are so upset about the total cost why did you buy them? The face value is clearly visible on the site and surely you had a choice?
Reply to this comment
Mattmartincouk's Response to Scooby10's Review
Written on: 30/04/2013
Yes, that is their business. You were not forced to buy them and if you COULD have bought direct, why did't you.
Oh wait, probably left it too late, which is why you had to use a company like this. Silly you.
Reply to this comment
Viagogo.team's Response to Scooby10's Review
Written on: 01/05/2013
viagogo is a ticket marketplace. Prices are set by sellers and as a buyer, you can decide which tickets are the right price, the right date and the right location for you.
viagogo charges 15% of the ticket price to the buyer. This allows us to provide customer support 7 days a week and to guarantee every ticket. Buyers receive their tickets in time for the event. If not, we will do everything in our power to find you a replacement ticket.
The viagogo team
Reply to this comment
★★★★☆
“Changed review, be brave and it can pay off!”
Written on: 29/04/2013 by Chrisfreems (1 review written)
I have changed this review, look below for my original before I set off on my trip. I did receive my tickets after a short wait at a hotel near to the ground, Viagogo could do with better communication from their sellers about the tickets. The wait especially when close to the event is nerve wracking and leads to your belief in getting your tickets wearing thin. At the end I got all the tickets I paid for and was actually upgraded to VIP tickets for the seven I waited for. This was great for... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“VIAGOGO LOAD OF DO DO”
Written on: 29/04/2013
DISAPPOINTED with the whole experience. Bought tickets for Eddie Izzaed back in June 2012... No confirmation, no reply to email etc. Took my hard earned money though. Paid £300.00 Tickets came today with no prior warning... Price on ticket, wait for it... £35 pounds each... I was stotting mad. Feel ripped off and disgusted this is allowed to happen. Not used a booking site before and my inexperience enabled them to 'rip me off' Hugely vexed. (read more)
Visit viagogo.co.ukPerkinscarl's Comment
Written on: 30/04/2013
They use automated emails so if you didn't receive a confirmation you may of entered the wrong email address. Also, you were not forced to pay the amount the tickets were on offer for. Face value is displayed so how can it be a rip off? They are secondary tickets sellers. If you don't want to pay the the price simply don't buy them.
You got what you paid for so why the negative review?
Reply to this comment
Andiamo's Comment
Written on: 30/04/2013
How can you feel ripped off just because you didn't read the information on the website? The face value and the fact that they are a secondary selling site are NOT in "small print". It's all set out very clearly. And what's wrong with tickets arriving without prior warning? Do Ticketmaster or other primary sellers advise you when your tickets are in the post?
Reply to this comment
★☆☆☆☆
“VIAGOGO LET US DOWN - FROM A SELLER”
Written on: 29/04/2013
We did n't sell our tickets so decided to go to the show. Viagogo clearly state on their Terms and Conditions when trying to sell "If you change your mind, or in the rare case your tickets don't sell, you can still pick them up from out Last Minute Pickup Point AT THE VENUE". We decided to drive to the Albert Hall, more direct for us, and booked the car in the Imperial College Car Park which you can n't enter into until 06.00 pm. At the eleventh hour Viagogo informed us that they do not have... (read more)
Visit viagogo.co.ukAndiamo's Comment
Written on: 29/04/2013
Why on earth didn't you just go to the Box Office at the Albert Hall? All you needed was the credit card you used to buy the tickets and they would have issued you with duplicates (thus making the originals invalid).
Reply to this comment
Maggie49's Comment
Written on: 29/04/2013
If only I had known that!!! We certainly would have gone if we knew that was an option. We spoke with three different people at Viagogo, we conveyed to them how difficult it was to get to the pick-up office. The whole set up is most inefficient. Still very very disappointed.
Reply to this comment
★☆☆☆☆
“Don't buy Champions league tickets from VIAGOGO!!!”
Written on: 26/04/2013
I bought two Champions League tickets (Transaction ID: 3055055) from Viagogo on 12 April 2013. However, today (26 April 2013) I received e-mail from Viagogo saying my transaction is cancelled even though I was protected by Viagogo Guarantee, which guarantees the receipt of tickets. Viagogo did not provide any reasons or explanations regarding why my transaction is cancelled other that saying "We are sorry." Does this Viagogo Guarantee mean anything? Is there any commitment from Viagogo on... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“What a load of rubbish”
Written on: 24/04/2013 by jerc22 (1 review written)
My transaction ID is: 2955963, I look forward to hearing from you Bought PSG football tickets through Viagogo as I was going to Paris. Sadly, the game was put forward by a day (within a couple of days before the game), which meant that I could not go to the match. I did arrive in Paris a day after (the day the game was originally scheduled for). Firstly, Viagogo did not contact me about the date of the event being changed or offer an apology. I expected a full refund from viagogo, as it... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Very Poor!”
Written on: 24/04/2013
My partner brought us two Micky Flannigan tickets in November for the show in April. Instead of the tickets turning up, three days before the event one ticket for Depeche mode in a different city at a different time arrived in the email inbox. This was flagged up with the customer services but nothing was done, we had to phone them back several times, not once did they get in contact to keep us updated. Only two hours before the actual event was the issue 'escalated' so it could be dealt... (read more)
Visit viagogo.co.ukRosetheyounger's Comment
Written on: 24/04/2013
Dreadful! Did they at least give you a refund for the tickets?
Reply to this comment
Avfc-Balders's Comment
Written on: 29/04/2013
Not as of yet no, apparently they are working towards a solution but they have involved us in these discussions to do with a solution.
Reply to this comment
★★☆☆☆
“rules only favor viagogo”
Written on: 23/04/2013
i ordered tickets to madonna which were an e ticket with no problem so thought i would do the same for pink. problem started when after two weeks still not confirmed that i had the tickets. emailed several times and only got back stock answers. it states on the web site that sellers notify buyer within 48 hours of sale if tickets are still available. so had to wait a long time to even know if i had tickets and could not get refund to buy other tickets as no refunds. finally got... (read more)
Visit viagogo.co.uk
See next 10 reviews
Showing 21 - 30 of 1980 Reviews
★☆☆☆☆
“Wrong ticket, unconcerned Customer Services”
Written on: 18/04/2013 by robvarious (1 review written)
I have ordered a ticket to see one of my favourite bands in concert, over 6 weeks ago (Transaction ID 2950130). The ticket arrived and was completely different to the seat I ordered & paid for, much further away! I have a message from Viagogo admitting this error but they have STILL have not sorted out the ticket, even though they have other tickets available exactly around where I originally chose mine! In other words, if they wanted to solve the issue, they could do. The concert is in 1... (read more)
Visit viagogo.co.ukViagogo.team's Response to robvarious's Review
Written on: 19/04/2013
Hello,
Thank you for your message.
We are looking into your order and a member from our Customer Services team will be in touch.
Kind regards,
The viagogo team
Reply to this comment
★★☆☆☆
“AWAITING TICKETS”
Written on: 17/04/2013 by mel93333 (1 review written)
I have just ordered 2 tickets for The Killers gig in Wembley, June 2013. I have stupidly read the reviews after making the purchase and am now really worried they don't arrive. I have been issued a confirmation email stating I should receive them 3-5 days before the gig itself. I can't seem to locate a contact number for Viagogo and would like some reassurance if anyone has a good experience with this company. Please. (read more)
Visit viagogo.co.ukRosetheyounger's Response to mel93333's Review
Written on: 17/04/2013
Why wouldn't you get the tickets? Viagogo sell thousands of tickets each day. The reviews you read are from a tiny minority that have some sort of problem (usually of their own making). People who have a positive experience don't tend to seek out these review sites to leave their comments!
Reply to this comment
Mel93333's reply to Rosetheyounger's Comment
Written on: 17/04/2013
Judging by the vast majority of comments I have read I think I'm quite entitled to question it myself, thanks.
Reply to this comment
Rosetheyounger's reply to Mel93333's Comment
Written on: 17/04/2013
You asked for reassurance - that's what I tried to give you. You've already marked this company down by only giving them two stars out of five, and you haven't even had a bad experience with them. That's why you have to take these reviews with a pinch of salt. (They have had 1950 reviews here - the majority are positive, and they sell far more than 1950 tickets EVERY DAY).
Reply to this comment
Mel93333's Response to mel93333's Review
Written on: 17/04/2013
I have marked them 2 stars as I could not submit onto the site without doing so.
Reply to this comment
Rosetheyounger's reply to Mel93333's Comment
Written on: 17/04/2013
Hopefully. you will have a great time at the gig and post a more positive review then!
Reply to this comment
Viagogo.team's Response to mel93333's Review
Written on: 19/04/2013
Dear Mel,
Thank you for your message.
Please could you share your 7-digit transaction ID so that we can look into your order.
A member from our Customer Services team will be in touch.
Many thanks,
The viagogo team
Reply to this comment
★☆☆☆☆
“TOTAL DISASTER. DO NOT USE”
Written on: 17/04/2013
shady, black market, no customer service, never call back, cannot access anyone senior to their call-centre staff. no tickets and they have my money. sounds like a profitable business model. (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 19/04/2013
Hello,
Thank you for your message.
We sincerely apologise for the problems you experienced. Please could you share your 7-digit transaction ID so that we can look into your order.
A member from our Customer Services team will be in touch.
Kind regards,
The viagogo team
Reply to this comment
★☆☆☆☆
“NOT VERY HAPPY WITH VIAGOGO”
Written on: 15/04/2013 by heywill1616 (1 review written)
I purchased my tickets about year ago to treat my daughter to see One Direction at Sheffield Arena on Sunday 14th 2013.The seats I purchased were Block C (front block)row 14.A week before the concert still no tickets.I then received a email from Viagogo about a few days before the concert saying that the seller would like to offer me an upgrade on my tickets they offered me Block B Row 50.Now it does'nt take a rocket scientist to work out that these tickets are further away from the stage.I... (read more)
Visit viagogo.co.ukViagogo.team's Response to heywill1616's Review
Written on: 19/04/2013
Hello,
Thank you for your message.
We sincerely apologise for the problems you experienced. We are looking into your order and a member from our Customer Services team will be in touch.
Kind regards,
The viagogo team
Reply to this comment
★☆☆☆☆
“TOOK £300 BUT NO TICKETS ARRIVED!!!!! DO NOT USE...”
Written on: 14/04/2013 by judithhitchens (4 reviews written)
VIAGOGO took our money back in January for front row tickets for Ludovico Einaudi - 2 weeks before the concert, no sign of the tickets so we chased them up, to find that there were no tickets!!!!! The concert was sold out so no other option to get them elsewhere. I wonder if we hadn't chased them up if they would have bothered to tell us, or if they would have kept the money. I have to say I am shocked at how many other people have had the same experience with tickets not showing up... I... (read more)
Visit viagogo.co.ukViagogo.team's Response to judithhitchens's Review
Written on: 16/04/2013
Hi,
We sincerely apologise for the problems you have experienced. Please could you share your 7-digit transaction ID so that we can look into this for you.
Many thanks,
The viagogo team
Reply to this comment
Judithhitchens's reply to Viagogo.team's Comment
Written on: 17/04/2013
The ID was 2768295.
Reply to this comment
Mel93333's Response to judithhitchens's Review
Written on: 17/04/2013
Did you receive your money back?
Reply to this comment
Judithhitchens's reply to Mel93333's Comment
Written on: 17/04/2013
Yes they refunded the money once they admitted there were no tickets but to be honest, that's not the point, is it? If they don't have the seats booked, they should not be taking customers' money in the first place.
We chased them up less than a week before the event - we were actually away on holiday at the time so it wasn't that easy to sort it out anyway. My husband finally spoke to them on Friday, 2 days before the event and it was only then they admitted there were no tickets.
At what point exactly were they planning to let us know about this?
Reply to this comment
Mel93333's reply to Judithhitchens's Comment
Written on: 17/04/2013
It was actually just a genuine question as i've just recently purchased tickets from them.
Reply to this comment
★☆☆☆☆
“Wrong tickets issued”
Written on: 14/04/2013 by Perren (1 review written)
Last week I bought a surprise present for my two daughters - one direction tickets. I recieved the e tickets but unfortunatly did not check them until the night before. When I printed them I noticed the date was for that evening and I had missed the concert. I was under the impression that I had clicked on tickets for the Sunday matinee, no one is answering any phone lines and now I am going to miss the concert. I am still hopeful that they will reply before it is too late. I cannot... (read more)
Visit viagogo.co.ukPerren's Response to Perren's Review
Written on: 14/04/2013
Have had a response (good?) stating that I should send proof of purchasing the Sunday ticket to a different email address. I have replied asking of suggestions for how how can provide proof. I have not heard back in the last few hours so hoping someone else may have a suggestion?
Reply to this comment
Rosetheyounger's reply to Perren's Comment
Written on: 14/04/2013
When you bought the tickets Viagogo must have sent you a confirmation email. Presuming you still have this somewhere.
Reply to this comment
★☆☆☆☆
“NO tickets !!!”
Written on: 12/04/2013 by abccba (1 review written)
CUSTOMER SERVICE IS ZERO- DO NOT USE. I bought tickets for Newcastle v Sunderland in January 2013. The game is on Sunday, today is Friday and the tickets havent been sent. They have had my money for 3 months. If you email you get an automated response. I cant believe that Newcsatle United call them their official ticket partner - they are a disgrace. (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Worst company ive ever known”
Written on: 12/04/2013
They take ya money they state they have tickets then a day later ring you up and state ticket not available they offer another then do the same a day later then contact you a third time and say oh yes we have now found you a third ticket and its on its way. a week later still no ticket so at my expense i ring and chase only to be told that ticket has gone as well and another has to be found. they state they keep in contact at all times which is rubbish they offer tickets that i believe... (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 15/04/2013
Hello,
We sincerely apologise for the problems you have experienced. Please could you share your 7-digit transaction ID so that we can update you on your tickets.
Many thanks,
The viagogo team
Reply to this comment
★★★★☆
“One Direction Newcastle 2013”
Written on: 11/04/2013 by OneDFanKaren (1 review written)
I ordered two tickets to surprise my daughter a week before the One Direction concerts in Newcastle last week. They were expensive and I received emails to say they would be issued but no contact number so I was worried. I managed to obtain a number to contact them on (this was the buyer line) and the gentleman who answered told me everything in order and I would receive them by 1 pm the Thursday before and I did no problem. Just to see the tickets made my day and the concert was... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“100% Guarantee on ticket or replace with better my...”
Written on: 11/04/2013
Purchased tickets to see Pink in concert at the MEN over 6 months ago. I was willing to pay 3 times the going price to guarantee getting the tickets. Paid for a top hotel in manchester for the night away to make it spoecail for me and my wife. 3 days before the concert, on ringing them on the second occasion to see why my tickets haven't arrived they tod me "your tickets are not available anymore" When I mentioned there 100% guarantee regards getting equivalant or better tickets they said... (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 11/04/2013
Hello,
Sorry to hear that there have been issues with your order. Please could you send us your transaction ID so that we can look into this and resolve the problem for you as soon as possible?
Thanks,
The viagogo team
Reply to this comment
Choonkymoonky's Comment
Written on: 12/04/2013
I spoke to you yesterday. Sent you an email. Spoke to Fara today like I said, she said all she could do was apologise. She also gave me an office address in Switzerland to write and complain. I go to several concerts a year and the first time I use europes premier ticket purchase site Im treat like this. Very shabby customer service! I definately will not recommend your site to anybody I know!
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 1980 Reviews
★☆☆☆☆
“Tickets not received”
Written on: 10/04/2013 by Thoroughlydisgusted
While I was on holiday my tickets were delivered to a neighbour who signed for them, he then put them through my letterbox. This happened to be at Christmas time and they must have been caught up in junk mail. It happened to be quite a time before the venue I was hoping to attend. I was informed my viagogo I would receive the tickets roughly 2 weeks before the event. when I contacted them by e-mail and phone I couldn't find anyhone to help me The day before the event I eventually spoke... (read more)
Visit viagogo.co.ukViagogo.team's Response to Thoroughlydisgusted's Review
Written on: 10/04/2013
Hello
Could you please send us your transaction ID so we can look into this further?
Thanks,
The viagogo team
Reply to this comment
★★☆☆☆
“Very worried!!!”
Written on: 09/04/2013
I purchased beyonce tickets for April the 27th in birmingham and I have only now just recieved an email from them saying my Purchase didn't go through! But no explanation as to why so now they have cancelled my order. I phoned my card company and they have stated that no attempt has been made from them to take a payment. I'm so disappointed and worried as this is for a friends birthday and now I may not even get the tickets I want. All I got is an email saying the order is cancelled and I... (read more)
Visit viagogo.co.ukViagogo.team's Comment
Written on: 10/04/2013
Hello,
Sorry to hear that there have been issues with your order. Please could you send us your transaction ID so that we can look into this and resolve the problem for you as soon as possible?
Thanks,
The viagogo team
Reply to this comment
★★★★★
“Prompt delivery”
Written on: 08/04/2013 by aeroplanino
Usually I don't write reviews but I've seen so many scary bad reviews about this enterprise. Viagogo is what I want from a event ticket provider. I've paid exactly the amount they have communicated, they have send me a quick confirmation and after some days, they have send me the code in order to check on the ups site the status of the delivery. The price wasn't the best but there weren't available tickets on the official site of the event and I have to order some for my clients. I've... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“NO GUARANTEE!”
Written on: 06/04/2013 by Gab19 (1 review written)
The 100% guarantee that this company claim when you buy the tickets is completely misleading. They DO NOT guarantee the delivery of the tickets as they state, but only a refund. I travelled to London for the One Direction concert with my daughter. We anxiously waited for our tickets to arrive. I received no communication from Viagogo, but only automated replies to my desperate e-mails which were of no help whatsoever. With only one day left, they wrote that they were working hard to resolve... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“" NEVER NEVER NEVER BUY TICKETS FROM VIAGOGO"”
Written on: 06/04/2013 by Helentonner
I bought tickets from Viagogo last October to see Emili Sande at Colston Hall for tomorrow evening April 6th.. Four days ago I received an email from Viagogo saying that my tickets were on the way and to make sure that somebody would be available to sign for them. Two days later I received a further email saying that due to unforeseen circumstances they would no longer be able to supply me with the tickets that I had paid £375.00 for. After many unsuccessful attempts to get through to... (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Absolutely appalling experience ”
Written on: 06/04/2013
I ordered a justin bieber ticket 6 weeks before the event now 12 hours before they are telling me they don't have my tier so I can't go. I would never recommend such a ticket site appalling NEVER AGAIN !!! (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Vianogo”
Written on: 04/04/2013
I bought tickets from Viagogo France for a PSG football match. The tikets arrived with a letter stating the date and time of the match. As we were on our way to the airport we looked up information about the match on the internet to find the matche had been played the day before that stated on the tickets. They never informed me of any change even though I bought the tickets from them. If they had done so I could have altered the flights and attended the game. There was no hint that the... (read more)
Visit viagogo.co.uk
★★★★☆
“super obsługa”
Written on: 04/04/2013
szybka, sprawna obsługa, bez komplikacji, na czas, polecam (read more)
Visit viagogo.co.uk
★☆☆☆☆
“Company Sucks!”
Written on: 03/04/2013
Viagogo has poor customer service, contacted them and told them days before that my tickets did not arrive. I was reassured that they would be delivered in time for the musical, Matilda, that I was planning to go with my daughter. We were vacationing in London and looking forward to seeing this show but never got the tickets. Up until an hour before the show they assured me and the hotel staff that was calling for me that something would be done and I would be able to go to this show.... (read more)
Visit viagogo.co.ukEmmanuel.viagogoofficial's Comment
Written on: 03/04/2013
Hi There,
We sincerely apologize for the problems you experienced with our customer service. We are constantly looking for ways to improve our customer services, in particular peak volume times for live events.
Please could you share your transaction ID Number with us so that we can look into your order in further detail to resolve the issue.
Someone from our customer service team will be in contact once we receive your transaction ID
Thanks.
The viagogo team.
Reply to this comment
★★☆☆☆
“Bad seller, and poor protection from Viagogo.”
Written on: 26/03/2013
I purchased 4 tickets for the Champions league game between Barcelona and Milan. We paid a lot of money as we wanted to be seated all together in good seats. Approx 1400 EUR including viagogo fees. As the match day approached, we received a notification that our tickets would not be sent to us but rather would be available for pickup at some hotel near the venue few hours before the game. I was concerned as this looked like a risky transaction, with little time left to make up if... (read more)
Visit viagogo.co.ukEmmanuel.viagogoofficial's Comment
Written on: 02/04/2013
Hi there,
We are sorry to hear you have had a poor experience with viagogo.
Your feedback is much appreciated. We have now passed this on to the relivant department to ensure this problem does not occure again.
We sincerely apologize for any inconveniences this may have caused and we hope you use our servcices again.
Thanks.
The viagogo team.
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 1980 Reviews
overview
viagogo.co.uk
Top 5 Online Ticket Agencies
To calculate the top 5's we take the following factors into account:
Top 5 Online Ticket Agencies
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Seatwave - www.seatwave.com
4180 reviews read latest review -
2. Double8Tickets www.double8tickets.com
2071 reviews read latest review -
3. Vivid Seats - www.vividseats.com
938 reviews read latest review -
4. Get Me In - www.getmein.com
1249 reviews read latest review -
5. Viagogo - www.viagogo.co.uk
1980 reviews read latest review
Latest Reviews in Online Ticket Agencies
-
Double8Tickets www.double8tickets.com
"Fantastic seats great night " Read More
-
Viagogo - www.viagogo.co.uk
"SHOCKING ,, AWFUL, LET DOWN , ..." Read More
-
Get Me In - www.getmein.com
"Dreadful unable to contact and..." Read More
-
Ticket4football - www.ticket4football.com
"Useless " Read More
-
London West End Theatre Tickets www.londonwestendtheatretickets.com
"Credit Card Problems" Read More
Latest items in Online Ticket Agencies
- You are here:
- Review Centre
- Online Shops
- Online Ticket Agencies
- Viagogo - www.viagogo.co.uk
- Overview
Viagogo.team's Comment
Written on: 24/05/2013
Hello,
We apologise for the problem you had with your tickets. Please could you provide your transaction ID so that we can look into this and come back to you?
Kind regards,
The viagogo team