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| Customer Service | 4.4/10   |
|---|---|
| Value for Money | 6/10 |
| Overall rating | 4.4/10 |
Full review by
judip66
on 15th Sep 2008
User Rating : 2
Respect :
0
Bad Points: I have been on the phone to them now for 55 minutes (and 53 seconds!) now ... on hold! So that is an hours call that I am having to pay for.. to not even get to speak to some one!!!
General comments: Once we booked they bumped up the price (last time I checked that was against trading standards but who's going to argue - they could always withdraw the holiday!)
In the initial paper work they confused my partner's and my surnames. Tickets have STILL not arrived! (its Monday and we fly Friday!) and I am not convinced that they have sold us the right transfer - hence staying on hold so long!
judip66's review and ratings | 110 words | 1 comment added.
Review by
Guest.
on 18th Aug 2008
User Rating : 1
Respect :
0
I won't we using them again.
Took at least 30 mins to answer the phone, then gave me the wrong information so I had to ring back. Didn't seem to care after they'd sold me the holiday.
Guest.'s full review | 70 words
Review by
Guest.
on 26th Jun 2008
User Rating : 9
Respect :
0
Having just had the most awful news regarding my holiday I was absolutely furious, my accommodation, flights and even date of departure had changed!
I called Apollo travel to confront them over these matters. Initially I spoke to a very pleasent young lady who dealt with my enquiry efficiently and I then spoke to her colleague who advised me of the reason for the changes. I have to admit that I feel that for once someone actually took there time to listen to my issues and my god were they big i ...
Guest.'s full review | 255 words
Review by
Guest.
on 24th Jun 2008
User Rating : 10
Respect :
0
Apollo travel were very friendly and the Admin department dealt with my problem promptly. The ticketing department were happy to help me in any way they could. No bad points. Would recommend.
Guest.'s full review | 32 words
Review by
Gooders994
on 21st Jan 2008
User Rating : 0
Respect :
0
Apollo Travel were very quick to answer the phone but didn't accept any responsibility afterwards. Everything looked great, but then they put the price up after the had sold it to me.
Gooders994's full review | 44 words
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