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Latest Reviews

“Before purchasing my ticket, I was not informed that I...”

Written on: 20/05/2015 by Davidsonwv216 (1 review written)

Before purchasing my ticket, I was not informed that I would need to pick it up at another location. Upon purchase, I got an email that said it was mandatory that I pick it up at the Seatwave offices at ANGEL the DAY BEFORE the event, but then continued to say it was mandatory that I pick up the ticket at the Seatwave offices at MOORGATE on the DAY OF the event. I don't have time to trek across town to pick up a ticket, and I certainly don't have time to go to Angel the Day Before to be told… Read Full Review

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“Absolutley disgusted by seatwave”

Written on: 28/04/2015 by JaneHoward (1 review written)

Due to traffic issues on the road to Glasgow for the Take That concert last night we missed the cut off time for to collect the 3 tickets i had purchased we were phoning the collection point each time we were redirected to update them of the situation. At 6pm the gentleman said sorry we are now closed and could not wait at this point we had been driving for almost 2 1/2 hours (a drive that usually takes 1 1/2) and were 0.3 miles away from the store. So disappointed and angry that this… Read Full Review

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“Rip off , do not use this site”

Written on: 08/04/2015 by Nathalie366 (1 review written)

I thought I was buying 4 tickets at face value, I did not see anything from the front pages that they were going to sell me tickets at double the face value. I thought I was paying £90 for each ticket at a cost with all the extra charges £465 When the tickets arrived they were 4 tickets with a face value of £39 , this is well over double the cost. Do not use this site if you want to pay face value. I will never use them again this should not be legal, I think it is a sad world when people… Read Full Review

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“Seatwave”

Written on: 02/04/2015

Brought expensive tickets for a concert months ago. I have just received email to say seller are now not selling tickets with a week to go. I have emailed three times for someone to contact me but all i have teceived is an email to say i will be refunded. It was a present for someone special. I will not be using seatwave again and will not recommend to anyone. I will be telling everyone not to use them!… Read Full Review

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“good but costly”

Written on: 01/04/2015 by Carson363 (1 review written)

We had great seats and a good view. My boyfriend really enjoyed it and it was well worth every penny for him to be there. However, the cost of the tickets combined with the waiting for the link to download them was concerning. Based on this I am not sure I would use Seatwave again… Read Full Review

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“Review of Seatwave ”

Written on: 26/03/2015 by pastijones (1 review written)

I recently sold 4 tickets for morrissey in the motorpoint,cardiff. I recieved an e mail to say I would be paid no later than 10 days after the concert. This has now turned into 10 working days,and now possibly longer. theyre customer service is appaling and the person I dealt with who dealt with me via e mail will either ignore my questions or refuse to answer me. apparently they dont have a complaints service. steer clear of them… Read Full Review

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“"EXTREMELEY HELPFUL"”

Written on: 25/03/2015

I bought tickets for Frankie Valli and the four seasons for my husband as a surprise I was concerned when tickets arrived as to whether we were seated together also that we were seated two rows back from what I ordered I got in touch with Seatwave and Bryn was extremely helpful with my query his Customer Service was excellent hope it all goes to plan. Very Happy Customer and looking forward to seeing the show Many Thanks… Read Full Review

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“unreliable and deceitful”

Written on: 24/03/2015 by Cayden191 (1 review written)

I purchased tickets from seatwave for El Clasico months before the event, and was assured weeks ahead of time my tickets would be available (and were paid for). I bought airline tickets to Barcelona and was told, when I inqited, three days before the event that my tickets were no longer available and they would send me a refund.. if prices go up, they can sell to. higher bidder and leave you stranded. I ended up paying 2.5times the initial price to still see the event, and seatwave simply… Read Full Review

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“Reliable service”

Written on: 22/03/2015 by HayleyG101 (1 review written)

I purchased 2 tickets to see Sam Smith in Manchester on the 20th March 2015. This was a sold out event and I was struggling to find tickets anywhere. Some sites were selling them for around £200 per ticket! I managed to purchase 2 tickets for £300 from Seatwave which is still expensive but cheaper than other sites (you're not going to be able to purchase tickets for the original price on any of these sites) The e-tickets were emailed to me a couple of days after the payment was processed and… Read Full Review

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“SeatWave ”

Written on: 13/03/2015 by Amarin369 (1 review written)

I used seatwave for Paul Weller concert in Watford this week. I paid £180 for 2 tickets, £38 face value. In reality the tickets were standing and not seats. I emailed them about the matter, but not interested - DO NOT USE SEATWAVE!!!… Read Full Review

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“UNACCEPTABLE AND DISAPPOINTING ”

Written on: 27/02/2015 by IAINMACC (1 review written)

Booked tickets for Rugby, lot more expensive than the face value this was not a problem as I was pleased to have found a seat in the same area as the rest of our group - the ticket however did not arrive - I chased and it was promised that it was going to be sent by UPS, this did not happen and I was to collect my ticket from the stadium, when I received the ticket advice I noticed I was in a completely different stand and at the back. They may offer a full refund but that is not the point. I… Read Full Review

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“I used seatwave for RBS rugby in Paris last week. I...”

Written on: 13/02/2015 by Janellez266 (1 review written)

I used seatwave for RBS rugby in Paris last week. I paid £236 for 2 tickets rated as middle tier best seats. In reality, they were for upper tier ( three rows from the back)cost to seatwave - £40 each Total rip off. I emailed twice about the matter. They didn't have the guts to reply. Sickened by them - DO NOT USE SEATWAVE!!! CAN'T SAT ANYTHING GOOD ABOUT THEM… Read Full Review

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“Do not purchase anything from this site. You will...”

Written on: 22/12/2014 by 1951Milne (1 review written)

Do not purchase anything from this site. You will finish up paying well over the ticket price and not getting what you yhought you were buying. I thought i was buying 2 x £85 tickets and willing to pay £245.73 for them. This included handling charges, commissions etc. Imagine my surprise when i received 2x £55 tickets - obviously not such good seats . My appealing was unsuccessful as they assured me i had been made aware of exactly what i was buying. I had not !!! Who in their right mind… Read Full Review

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“SEATWAVE STOLE OUR MONEY”

Written on: 27/11/2014 by 151Malone (1 review written)

Seatwave took our money and told us we could only pick up the tickets from one outlet in Glasgow. When we arrived to pick up the tickets the office was shut. They refuse to refund our tickets. We had to buy tickets the same night at the venue, so effectively paid twice. We will never use Seatwave again, I hope they go bust… Read Full Review

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Andiamo's Comment

Written on: 27/11/2014

Well, obviously you could only pick the tickets up from one outlet as the tickets are only printed once. Are you saying you arrived at the office during the hours Seatwave told you it would be open, but you found it to be shut? In that case, you have to stick to your guns and insist on a refund.

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Brucejambone's Comment

Written on: 27/11/2014

Exactly right - the ticket office was closed before the time advertised so it was impossible to get the tickets.

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Andiamo's Comment

Written on: 28/11/2014

Believe it or not, they are an honourable company and if you explain the situation I am sure you will get your refund.,

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“Deplorable Customer Service”

Written on: 25/11/2014 by ClaireL28 (1 review written)

DO NOT USE this company. In short I was ripped off, lied to, ignored and repeatedly fobbed off by their customer service department. I purchased tickets for a AC Milan football game and entered a contract whereupon I was advised these would be delivered by post. They had not arrived 60 hrs prior to the start of the event so I contacted seatwave (something which I had done around 5 times that week and for the most part had been ignored!) I was then sent on e tickets via email. Previously I had… Read Full Review

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“Bought tickets over 7 months ago as a gift for my...”

Written on: 17/11/2014 by Gilberto1979 (1 review written)

Bought tickets over 7 months ago as a gift for my parents to see Andrea boccelli at a cost of £240. Seat wave said on their website at the time of ordering I would receive the tickets 2 weeks before the show. My parents booked their hotel and travel to the venue, and now it is one day until the show and I still have not received the tickets. Seat wave sent me an email saying the seller was shipping my order 1 week ago however when I contacted seat wave 2 days ago advising them I still did not… Read Full Review

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“seat-wave goodbye to tickets”

Written on: 13/11/2014 by 131Douglas (1 review written)

a fortnight ago, i ordered tickets for The Levellers at shepherds bush empire for this thursday 13th. Last friday i received an email from seatwave saying you must be concerned that you don't have your tickets yet, but don't worry, we're dealing with it. got through to their customer services today (tuesday) and was told they couldnt contact the seller but dont worry if the deal collapsed they would source me tickets from elsewhere. then i got a phone call half an hour later saying they had… Read Full Review

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“What a ripoff!”

Written on: 29/10/2014 by AndyFallon123 (1 review written)

Paid £330 for 2 Paloma Faith tickets for tonight at Southend. They took money from credit card 3 months ago. No tickets in sight whatsoever. Cant get any response with regard a refund policy. Or a rsponse about anything. AVOID AVOID AVOID! THIS COMPANY … Read Full Review

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Seatwaveteam's Response to AndyFallon123's Review

Written on: 03/11/2014

Hi,

We would like to apologise for the disappointment you've experienced with your ticket purchase in this instance.

We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs and so we are disappointed to hear when our customers are less than happy with the service.

As an online marketplace we don't actually send the tickets ourselves. The tickets are dispatched directly from the seller of the tickets to you.

We ask our Sellers to send the tickets as soon as possible after the order confirmation and we do specify that tickets should be shipped at the very least two working days before the event. From the UPS tracking number we can see that the tickets arrived and were signed for on the day of the event. However, we want to assure you that it is a rare occurrence that tickets are delivered on the day of the actual event and we appreciate the disappointment that this situation has caused you and
we regret that this transaction did not run as smoothly and so we would like to make it up to you and offer you a little something towards a future experience.

We do hope this goes someway in showing you that we do care very much about how you view our company and your customer experience.

Please do get in touch with us through our website.

We welcome your feedback.

seatwave


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“Never to be used again”

Written on: 27/10/2014 by Calvink448 (1 review written)

I had booked 3 tickets for my daughter and her friends to see ed sheeran. The booking was made in June and they were sold as 'tickets in hand' which means I should have received them quickly for peace of mind and the only reason I bought from this seller. When they had not arrived 3 weeks ago I started to worry and tried to log in to my seatwave account. It told me it did not recognize my email address. I had a confirmation email and reference number so I emailed seatwave customer services who… Read Full Review

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“No tickets ”

Written on: 08/10/2014 by Keating1951 (1 review written)

I am meant to be going to see lee evens on Saturday this week the 11th and I have still not recieved my tickets I have sent many emails and when I go to check my order it says the email address is not valid I have paid a lot of money for these tickets I am very upset and will never use them again money down the drain!!!!!… Read Full Review

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