Seatwave - www.seatwave.com Reviews
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Are you one of the many people who have used Seatwave to purchase your tickets? Did you get seats you wanted or did they arrive in time? Let us know by writing about your own experiences.
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Latest Reviews
★★★☆☆
“Delivery”
Written on: 22/05/2013
Professional service, tickets eventually delivered on time but the courier used (at least in switzerland where I purchased the tickets) will only deliver if someone is at home otherwise tickets will be returned to the sender, this if obviously a problem as very often people are not alway at home. Other couriers leave a ticket and provide th option to collect at delivers stations. (read more)
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★★★★★
“Top avond gehad dankzij seatwave!”
Written on: 21/05/2013 by Robotelt (1 review written)
Dankzij seatwave toch nog kaarten weten te bemachtigen voor optreden van nr.1 DJ Armin, en een onvergetelijke top optreden bijgewoond!!!! Dinsdag kaarten gekocht, en zaterdag naar optreden geweest. Bestelling van kaarten verliep soepel, en betaling via Paypal was ook erg eenvoudig. Kaarten waren wel wat duurder dan orginele prijs, maar beter wat duurder, dan niet meer te koop! Thanks seatwave still managed to get for action 1 DJ Armin, and an unforgettable performance summit attended!... (read more)
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★★★☆☆
“Eric Clapton”
Written on: 20/05/2013
the tickets were more than double the face price I ordered them in November 2012 for a concert in May 2013, 4 weeks befor the concert I was phoned up and told the tickets I booked were not available and was offered different seats the tickets I ordered were 4 rows from the front the ons I offered were in the stalls!!!! I said what was the reduction in price I was told there was not any!!! (read more)
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★★★★★
“When all other fails seatwave is there”
Written on: 19/05/2013 by Natasa72 (1 review written)
So we got tickets 3 times for One Direction with Seatwave. 2 times for show in London and once for show in Barcelona. Two times the tickets were posted to us and one time I needed to pick them up at O2 London and I have to say that I was scared, since we came from Barcelona for this and lets not even talk about my daughter. Well, the service was superb. Yes, you pay arm and a leg for the tickets but hey we are not forced to do so. I tried many times with ticket-master and no way in the... (read more)
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★★☆☆☆
“much too expensive”
Written on: 17/05/2013
even last minutes tickets at the gates are cheaper (read more)
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★☆☆☆☆
“over 2 weeks since delivery guaranteed date paid £10...”
Written on: 17/05/2013
Paid £10 for UPS next day delivery "dispatched fast" now its 3 weeks later and 2 weeks after the seller is "back from holiday" ,..but still nothing. I have emailed 3x since initial reply but each time i get a cursory email saying thanks we'll get back to you.... still nought! Terrible service and appalling complany STAY AWAY - be warned (read more)
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★★★☆☆
“using seatwave - my experience”
Written on: 16/05/2013 by suemf (1 review written)
The transaction was fine, and the e-tickets came through to my email as an attachment - all fine. When we got to the venue for the gig, there was also no problem with gaining entry with our e-tickets. So the service was very good - no issues here. My main issue with Seatwave is the high cost of your fees, which I thought was too much. I don't like ticket agencies charging fees on top of the cost of the tickets, and especially not for delivery of an emailed e-ticket attachment as well, which... (read more)
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★★★☆☆
“Ticket supply”
Written on: 15/05/2013 by cthommo (1 review written)
Firstly I was concerned that only a week prior to the event the tickets had still not been posted out to me. Because they were sent at the last minute, I was unable to arrange to be at home when they were delivered so as a signature was required they were taken back tot he post office. I had to make a special trip to the sorting office on Saturday to collect the tickets for the concert on the Monday. I feel that Seatwave's charge for postage is significantly in excess of the cost of normal... (read more)
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★★★★☆
“Eddie Izzard”
Written on: 14/05/2013 by Robbob
Great Seats to say an excellent show. May have helped to let people know that FA Cup same day but luckily aware. Only criticism is charges vs Ticketmaster are high. (read more)
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★★★★☆
“Fantastic seats but way too overpriced”
Written on: 14/05/2013
The tickets came through very quickly and included adequate information and the seats were absolutely fantastic. However, our tickets were very over priced considering they were not last minute. We only realised this by chatting to other concert attendees. (read more)
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Showing 1 - 10 of 4179 Reviews
★★★★☆
“good”
Written on: 14/05/2013
As a first time user of buying tickets on line and using seatwave, I had a few problems buying the tickets. Admittingly, the problems were all self-created and I found seatwave customer service extremely helpful in sorting out the problem to the best of their ability. Fast response and extremly understanfding. Very pleased with the service overall. :-) (read more)
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★★★★★
“Made it too easy”
Written on: 14/05/2013
Thank you Seatwave. Your website was very easy to use and I was very grateful that you were able to deliver my tickets to my office in Dubai. (read more)
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★★☆☆☆
“Bought 5 months prior , got cancelled last...”
Written on: 13/05/2013 by jkalin123 (1 review written)
We bought a tickets 5 months before event and we have got a lot of mails that everything is ok, but then last 2-3 days before event we have got appologize on email that tickets are cancelleld. Ok we must admit that after a lot of communication via email and telephone we managed a local hotel address and when we have arrived to the local hotel (the the same day of the event), better tickets were waiting us in the reception!! Neverthless at the end we have got a tickets and have been to the... (read more)
Visit seatwave.comSeatwaveteam's Response to jkalin123's Review
Written on: 15/05/2013
Hi there,
Our priority here at Seatwave is to ensure that we get you to the chosen event so we are very careful to follow up any unusual issues that may arise and this would have been one of them.
Seatwave is a marketplace where people can buy and sell tickets. This means that we at seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world. We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. However, in the very unlikely event that a seller is unable to fulfil a sale, seatwave protects the buyer with a ticket guarantee, which means we will step in and try to source replacement tickets regardless of any potential expense to us, as we genuinely care about getting people to live events.
Our main objective was to make sure that you attended the concert.
We as a marketplace have done everything we can to rectify the situation, that was caused by the original seller letting us both down. In recognition of the disappointment experienced we have not only worked incredibly hard in finding a replacement but also paid an additional amount for those as we genuinely cared about getting you to the event.
We are very proud of our company and the way we work, we offer a safe and transparent marketplace and we genuinely care about our customers and their experience.
Seatwave
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★☆☆☆☆
“Over priced and don't respond to e-mail”
Written on: 13/05/2013
Seatwave charged us £80 for £40 tickets to Eddie Izzard. When we tried to query the mark up and tried to speak to someone, no one came back to us. RIP OFF (read more)
Visit seatwave.comPerkinscarl's Comment
Written on: 13/05/2013
Seatwave is not a primary ticket site. The price you paid is set by an anonymous seller. As you were not forced to buy the tickets and you indeed had a choice wether or not to buy I can't see how you been "ripped off"
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Seatwaveteam's Comment
Written on: 15/05/2013
Hi there,
The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.
We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.
Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.
We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.
seatwave
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Outforrevenge's Comment
Written on: 19/05/2013
I also had issues getting a response from their "super" team.
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★☆☆☆☆
“Ticket sale failure incompetence!”
Written on: 13/05/2013
I attempted to sell 4 seats for Eric Clapton at the lg arena Birmingham via seatwave on Friday 10/5/2013. They emailed me stating that they were sold but 'processing'. In the course of the weekend I filled out numerous online contact forms which resulted in nothing more than auto generated standard response forms. Finally on Monday morning I managed to contact (via a premium rate phone line) a real live person; who assured me that everything would be sorted and I would receive a notification... (read more)
Visit seatwave.comAndiamo's Comment
Written on: 13/05/2013
Obviously there was a problem with the buyer's credit card. Seatwave won't allow a sale to be completed unless the buyer pays for the tickets.
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Oldbillyboy's Comment
Written on: 13/05/2013
But why did they tie the tickets up for the complete weekend, until it was too late to sell them to any body else? Incompetence!
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Seatwaveteam's Comment
Written on: 15/05/2013
Hi there,
We would like to apologise for any frustration you've experienced with your ticket sale on this occasion.
One of our priorities is to make buying and selling tickets as easy as possible and to support you a long the way.
We are disappointed to hear when our customers are less than happy with the service received and we would like to make this right.
Please do get in touch with us through our website so we can make this up to you.
seatwave
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★★★★☆
“Worth a look ”
Written on: 12/05/2013
Got the sets wrong but gave mea refund and still got to watch pink so thumbs up (read more)
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★☆☆☆☆
“paid for ticket for £ 123 - get ticket for £ 44.75 ”
Written on: 11/05/2013 by very_unsatisfied_client (1 review written)
I bought a ticket through the Seatwave agency in February and paid £123 for it. I got a ticket in May and when I print it - the price on it was £ 40 !!!! In addition was Eventim agency name on it. I will try to find when I can complain about. (read more)
Visit seatwave.comPerkinscarl's Response to very_unsatisfied_client's Review
Written on: 13/05/2013
Seatwave is not a primary ticket agent. The prices are set by others who wish to sell their tickets. They can ask what they want and you have a choice wether or not you purchase them. Face value is clearly visible so what is the point in leaving a negative review? It's not Seatwave's fault that you bought the tickets.
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Seatwaveteam's Response to very_unsatisfied_client's Review
Written on: 15/05/2013
Hi there,
The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.
We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.
Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.
We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.
seatwave
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★★★☆☆
“VIP - WHAT VIP!!!”
Written on: 11/05/2013 by MIKEDG1
In the end my wife and I enjoyed the overall show that was BEYONCE. We had seats in row r in block 103 and had a good view of the stage and the artist. Our tickets that we bought included VIP which was badly or rather inadequately described. VIP consisted nothing more than a bar where you could join the same size queue as the main bars around the hall and stand in an overcrowded space as the seating was totally inadequate. After queuing for about 15 minutes we were served and then left in... (read more)
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★★★☆☆
“Beyonce at O2”
Written on: 08/05/2013
I am a big fan of Beyonce so it was a dream come true to watch her perform and she was brilliant however as this was a sellout venue ( I tried and tried to get through)the tickets I bought were a ridiculous amount of money the lucky person who bought the three tickets made approximately 300 % profit out of me that is the only downside. When I saw Jay Z and Kanye West at the O2 tickets were not a problem and Seatwave were very helpful! (read more)
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★★★☆☆
“Efficient and Thrustworthy”
Written on: 08/05/2013
Offcourse I prefer to buy my tickets via the official office because they are the regular price. However: Seatwave is very trustworthy and efficient. you get your tickets fast and you are informed all through the process of the status. We loved the concert and thank seatwave for giving us the chance to attend!! (read more)
Visit seatwave.comSeatwaveteam's Comment
Written on: 15/05/2013
Thank you for the praise. We genuinely care about getting people to live events and its great to hear that you had a great time and enjoyed the concert. :)
seatwave
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Showing 11 - 20 of 4179 Reviews
★★★★★
“Amazing”
Written on: 07/05/2013 by ajq83 (1 review written)
She was amazing as always. Such a great entertainer and performer (read more)
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★★★☆☆
“Seatwave Ticket Purchase”
Written on: 07/05/2013
Although I have only given 3 stars for this review, this was only due to the process of purchasing itself, when I clicked on the tickets I wanted, it made me go through all the process of entering details, and then told me the tickets were not available, the tickets should have been held whilst entering these details, I did manage to find alternative tickets but at a more expensive price, so I wasn't happy about that. Also, if you want to purchase more than one listing you cannot add these... (read more)
Visit seatwave.comSeatwaveteam's Comment
Written on: 15/05/2013
Hi there,
thank you for your feedback.
We’re sorry if you feel the purchase process was uneasy, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.
We welcome your feedback and use it to make seatwave a better market place.
seatwave
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★★★☆☆
“Disappointed with seller rather than seatwave.”
Written on: 06/05/2013 by beckyc81
I purchased two VIP clubseat and bar experiences (at quite a high cost compared to regular seat tickets) to go and see the Big Reunion. Firstly, when my tickets arrived they were for different seats in a different block to what I had ordered and there was no VIP pass. After numerous emails from a Seatwave support guy, I agreed to keep the same seats as they were actually closer to the stage and was told the VIP passes would be sent out to me. I received passes within 2 days, however when we... (read more)
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★★★★☆
“Duur maar ja”
Written on: 06/05/2013
Seatwave brengt torenhoge fees in rekening, maar ja, dat is een kwestie van vraag en aanbod. Verder had ik de kaarten snel in huis, de afhandeling was verder prima. Op internet wordt gewaarschuwd voor valse tickets van oa deze site. Die ervaring (dat ze vals zouden zijn) heb ik althans niet. Dan zou deze site zich ook gelijk uit de markt prijzen. Ze zeggen de echtheid van de kaarten te garanderen, zo niet dan krijg je je geld terug. (read more)
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★★★☆☆
“I was waiting for uploading my e-ticket more then 26...”
Written on: 05/05/2013
I was waiting for uploading my e-ticket more then 26 hours. Can you imagine my condition? Although Seatwave team was in correspondence with me (2 answers for my 8 messages). There is no phone call availability. (read more)
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★★★☆☆
“More reliable than touts but also more expensive!”
Written on: 03/05/2013
Generally it's a good service and a safe option, however, putting an advert out asking for face value tickets or paying for tout tickets works well too. This service is good but pricey. If you like that then it's a great option. Have fun! (read more)
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★★★★☆
“ONE DIRECTION”
Written on: 03/05/2013
Nous avons reçu les places dans un délai respectable. Nous étions bien placés. Tous s'est bien déroulé. Dommage que les places soient revendues si cher ! (read more)
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★★★★☆
“World Class Entertainer”
Written on: 03/05/2013
She's one hell of a class act, a world class entertainer, and worthy of her unofficial title of Queen Bea! From start to end, energy, exceptional dance routines, an lovely flow between strong powerful and gentle songs. Even the numerous costume changes were handled without leaving the audience wanting. (read more)
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★★☆☆☆
“Everything ok, apart from delivery of the tickets.”
Written on: 03/05/2013 by Salaghaf
When I received my tickets, the Jiffy bag was completely open. Someone had opened the jiffy in transit, but rejected the tickets for "Low". Also, only sent 1st class post. So no traceability. (read more)
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★★★★☆
“Annoying you pay over the odds but”
Written on: 02/05/2013
I guess it gives you the opportunity to get tickets even if the price is extremely costly, how annoying is it that you pay £200 for a ticket and the person next to you has paid £70! However the tickets came quick and no problems for on the door and to be fair my daughter had an amazing time seeing beyonce. Not like the last ones got from here when they were fake! only because the nice man on the entrance chose to just let us in! we managed to see Robbie and take that! (read more)
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Showing 21 - 30 of 4179 Reviews
★★★☆☆
“efficient service and bottom line, I got best tickets...”
Written on: 01/05/2013
efficient service and bottom line, I got best tickets available at relatively short notice. Was frustrated to have to pay high postage (£9.99) and also high commission so that tickets with a face value of £35 ended up costing twice the price (read more)
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★★★☆☆
“Reliable but expensive”
Written on: 01/05/2013
Well organized, reliable service, received tickets promptly after ordering, overall good service but too expensive, heavy premium on the original ticket price and additional service expenses (read more)
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★☆☆☆☆
“do not use”
Written on: 30/04/2013
Bought tickets for concert in October of this year and have received tickets dated for the year 2103 coffee/tea stains all over...........they look like a very poor copy. SEATWAVE insist that they are valid....would you try to use them? I would not use this site again (read more)
Visit seatwave.comAndiamo's Comment
Written on: 30/04/2013
But October this year IS 2013. Coffee stains won't make a ticket invalid. Why don't you take it to the venue and get it checked out?
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Miketip's Comment
Written on: 01/05/2013
Tickets are dated for the year 2103 not 2013..........It is not feasible and I should not have to take tickets purchased in good faith from mid Wales to Manchester to verify validity.
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Miketip's Comment
Written on: 30/04/2013
If you read my comment......the ticket is dated 2103 not 2013?
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Seatwaveteam's Comment
Written on: 01/05/2013
Hi there,
Thank you for your feedback on review centre.
As previously confirmed to you the wrong year on the tickets is a genuine printing error however the tickets will still be valid for the year 2013.
Our TicketIntegrity™ guarantee promises that you will receive the ticket you ordered, on time, valid for entry.
There is absolutely no need to worry, we at seatwave got your back.
seatwave
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Miketip's Comment
Written on: 01/05/2013
I am sorry but you have offered no evidence to prove that this is a printing error, I can not imagine that a reputable company such as TICKETMASTER would print and send tickets out with the wrong year for some 90 years in the future.
As explained previously; I have no intention of arriving at the concert venue to be laughed at for trying to obtain admission to a gig 90 years away.
Ask yourself this question and be honest with yourself; if you were supplied two tatty pieces of paper with tea/coffee? stains over them with what looks like a photocopy of tickets with the wrong date on them......would you risk taking your wife/partner to a concert bought for their birthday?
Your ticket integrity guarantee is to me a farce beyond anything Alan Rix could have dreamed up.
You have not paid the seller, the concert is in October.........just MAN UP and pay back all the money paid, return the tickets to the seller and save yourself the embarrassment of further bad publicity
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Miketip's Comment
Written on: 02/05/2013
Ask yourself this question:
You have bought tickets at vastly inflated prices for a concert in October 2013 for your wife's birthday.
You receive two tatty pieces of paper in the post alleging to be the tickets issued from "Ticketmaster". The tickets are dated for the year 2103 ......90 years in the future.
a)WOULD YOU RISK TAKING YOUR WIFE/PARTNER TO THE VENUE AND RISK BEING TURNED AWAY AS THE TICKETS ARE FOR 90 YEARS HENCE?
OR
b)WOULD YOU ASK POLITLEY THAT A REFUND BE GIVEN AS YOU DO NOT HAVE THE CONFIDENCE THAT THE TICKETS ARE VALID.
It should be noted that I requested a refund and offered to purchase alternative tickets.
Also .........would you be content with the response from seatwave :
Thank you for your patience!
Please be advised, that we investigated the case with our managers and your seller. We came to conclusion, that your tickets are valid and will restrict you from entering the even. As the tickets are valid, we can not issue you refund.
PLEASE NOTE THAT IN THE SEATWAVE RESPONSE IT STATES THAT THE TCKETS WILL RESTRICT ENTRANCE TO THE EVEN.
Am I supposed to assume that these are just typo errors as well?
So seatwave and the seller have consulted and concluded that the tickets are valid............now there is a surprise!
Would a reputable company such as TICKETMASTER who deal with thousands of tickets per annum do a print run with dates incorrect and there be no issues raised on sites such as this? I think not.
Seatwave have not produced one shred of evidence to prove that the tickets are valid, they have not paid the seller, they have taken my money and ask me to trust there ticket integrity guarantee...........this guarantee is useless when you get to a concert and have the embarrassment of being turned away and you have incurred the cost of the tickets (again vastly inflated price and seatwave fees), travel and accommodation.
I am afraid that I am amazed that seatwave are telling me not to worry?
Yes I do worry!!!!!!
Come on seatwave MAN UP issue a full refund, you have not paid the seller, send me a stamped return addressed envelope and you can have these two tatty pieces of paper back you will have lost nothing.
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Perkinscarl's Comment
Written on: 02/05/2013
Have you rung ticket master to find out?
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Miketip's Comment
Written on: 02/05/2013
Why would I? the question should be; have seatwave contacted TICKETMASTER to verify, they are the one charging the huge fees. It is their obligation to ensure items are fit for purpose............all they can offer is "we have spoken to the seller" forgive me for being a cynic but can not take the word of a complete stranger in an instance such as this
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Perkinscarl's Comment
Written on: 02/05/2013
I agree with you. I would hope for a written response from ticketmaster to Seatwave or the seller which could then be passed on to you. Otherwise you're right, I would expect a refund.
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Rosetheyounger's Comment
Written on: 03/05/2013
I do think Miketip is cutting his nose off to spite his face. Call Ticketmaster, find out if there has infact been a typo. If they confirm that there hasn't then he's in a much stronger position to argue with Seatwave.
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Miketip's Comment
Written on: 03/05/2013
Why would I spend my money phoning premium rate numbers to try to sort out someone else's problem. I have already paid seatwave an exorbitant fee for this and will not spend another penny of my money sorting out what at the end of the day is there problem.
Seatwave should live up to there guarantee and provide me with irrefutable evidence that the tickets are valid......they can contact TICKETMASTER as easily as I can.
They appear to have declined to comment further......If I were in charge of customer relations I would make every effort to resolve this, as you quite rightly say, with a phone call to TICKETMASTER and an email follow up this could be resolved.
Are seatwave afraid that the tickets are false and just hoping that I will shut up and go away?
I will be writing on every review site and contact forum I can find to disseminate this information.
Over to you seatwave MAN UP do the right thing..........give me my money back..........send me a self addressed stamped envelope and you can have these two tatty pieces of paper back and resell them.
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Rosetheyounger's Comment
Written on: 03/05/2013
Ofcourse you are correct and Seatwave should be handling this on your behalf but if you want to put yourself in the strongest possible position you need to be armed with all the facts. Knowledge is power! You can call Ticketmaster on 0161 3851229 or 0161 3853211 - neither of these are premium rate numbers.
Writing on review sites may make you feel better but won't solve your problem.
I presume you want a refund and you want to buy fresh tickets in order to attend the gig, therefore the problem IS yours. I strongly suggest you make your own investigations and don't depend on Seatwave sorting this out for you.
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★☆☆☆☆
“3 years and still no payment!”
Written on: 30/04/2013 by thejedipigeon (1 review written)
I sold some tickets 3 years ago and am yet to be paid for them. I email regularly and am met with a canned response or transfer to a payment department who it seems do not exist. Avoid this company like the plague. (read more)
Visit seatwave.comSeatwaveteam's Response to thejedipigeon's Review
Written on: 30/04/2013
Hi there,
We would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.
This doesn't sound like us at all.
The payment will usually be paid to the account details you provide us with when you register and list tickets for sale.
We are disappointed to hear when our customers are less than happy with the service received, so please do get in touch with us through our website so we can look into this for you.
seatwave
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Thejedipigeon's reply to Seatwaveteam's Comment
Written on: 30/04/2013
I have used your website and receive either no response or someone who is less than helpful. This is the latest (#289408). Was told it would be passed onto the payments department and still no joy.
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Andiamo's Response to thejedipigeon's Review
Written on: 30/04/2013
You mention on another forum that you originally gave the wrong bank details - do you not think think payment has gone into that account? I sometimes wonder when people are going to take responsibily for their own mistakes.
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Thejedipigeon's reply to Andiamo's Comment
Written on: 01/05/2013
No it has not, i received an email saying there was a number missing from my account number, i replied back with updated account information and heard nothing back and no payment ever made.
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Thejedipigeon's reply to Thejedipigeon's Comment
Written on: 08/05/2013
So after 7 days of "looking into it", i am told they will know more at the end of this week (a few hours after being told it would be today). They have told me they know the payment bounced back and although i have updated my account details it seems they need more time to investigate.
Getting the feeling i am being screwed out of my money.
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★★★★★
“Tickets arrived quickly so it was easy to plan event.”
Written on: 29/04/2013 by Jojogod (1 review written)
Liked the fact that they were express deliveried. Plenty of choice of prices and delivery options. Tickets weren't that far over face value so didn't feel ripped off. Convenience was key. (read more)
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★★☆☆☆
“I was very disappointed with the show... because it...”
Written on: 26/04/2013
I was very disappointed with the show... because it never actually happened seeing it was cancelled, i wasted my money on travel and also day of my holiday. It was a late cancellation, but anyway i am looking forward to seeing her soon hopefully when she reschedules. (read more)
Visit seatwave.comPerkinscarl's Comment
Written on: 30/04/2013
2 stars? Did seatwave cancel the show?
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★★★★☆
“Found what I wanted”
Written on: 24/04/2013
At the last minute we found that tickets we wanted. they were a bit expensive and then at the end they add the handling fees which are a little bit high (read more)
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★★★★★
“Well worth the money for an amazing gig”
Written on: 23/04/2013
Managed to get tickets on Seatwave for a sold out Frank Turner gig. I'd never used Seatwave before and I was impressed. We would have never have got in otherwise, as the tickets sold out almost instantly. The e-tickets arrived straight away, and we got in the venue no problems. Even though the tickets were more than face value, we had peace of mind knowing that if there were any problems we'd get a refund. We had no problems at all, it was a great service that allowed us to have an amazing... (read more)
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★★★★★
“Pink Fan forever”
Written on: 23/04/2013 by Fan-tastic
We would definitely book again through seatwave when we are unable to buy tickets through the normal channel. (read more)
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★★★☆☆
“Although I absolutely loved seeing Pink & was very...”
Written on: 23/04/2013 by Margarie
Although I absolutely loved seeing Pink & was very grateful I managed to get tickets but when the tickets arrived & showed a price of £49.95, I nearly fell off my chair as I paid £120 each!! I felt totally ripped off!! I was so desperate to see Pink & couldn't buy them through the normal ticket office so I found this site! I hope you get a better deal! (read more)
Visit seatwave.comSeatwaveteam's Response to Margarie's Review
Written on: 29/04/2013
Hi there,
The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.
We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.
Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.
We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.
seatwave
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Showing 31 - 40 of 4179 Reviews
★★★★★
“Late tickets to see Pink.”
Written on: 23/04/2013 by Meccathebiker (1 review written)
I desperately needed tickets to see Pink in Birmingham, I had one week to get them. I chose the cheapest seats available which were approximately twice the face value and prepared myself for a poor view and trouble getting the tickets. I was wrong on both accounts ! Tickets came next day and i really did have excellent views. I noticed that tickets priced twice what i had paid didnt have a proportionally better view. Do your research on where the seats are and go for it. Excellent service,... (read more)
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★☆☆☆☆
“Absolut rubbish”
Written on: 23/04/2013
Payed 800 euros for 3 soccer tickets!!! Never got them!! Big rubbish!!! (read more)
Visit seatwave.comSeatwaveteam's Comment
Written on: 23/04/2013
Hi there,
One of our priorities is to ensure that we get you to the chosen event and to support you a long the way.
We operate a fair and secure marketplace for both, sellers as well as buyers. We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs.
You can read more about us on our company blog http://blog.seatwave.com/
We are disappointed to hear when our customers are less than happy with the service so please do get in touch with us through our website, so we can investigate this as this does not reflect our usual customer experience.
We welcome your feedback.
seatwave
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★★★☆☆
“Delaid payment”
Written on: 23/04/2013
While the site is simple and effective the delay in payment is a disappointment. After the sale of two tickets I was notified that I would be paid ten days after the event date, ok not the end of the world but when the ten days were up I received another email saying that they will now make payment via BACS and this could take up to another ten days. Come on Seatwave, everyone knows it takes a max of three days to make a BACS payment. So from the day the tickets sold to when I received the... (read more)
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★★★★☆
“fun tickets uea Norwich...”
Written on: 22/04/2013 by nissannote
im age 46 bought tickets to see FUN for me & my son.got tickets very late day before gig.very good customer support.was a fab gig..i was concerned we wouldnt get tickets in time.but was assured by support team we would & we did.thanku very much we had a great time.i got phone number off line glad i kept it.cos when tickets wernt here i phoned.very gd customer support.they told me they set dead line for tickets to be sent & they kept their word ..when i would get tickets.but we got them so we... (read more)
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★★★★☆
“Jimmy Carr at Manchester Apollo”
Written on: 22/04/2013 by ClairePimm
Brilliant night. Jimmy Carr was hilarious. Close to the mark at times but not offensive just really funny. Good audience interaction. Good value for money as was on stage for about 2.5 hours. Would definitely see him again. Seats were excellent - 2nd row in centre. Had to email seat wave as the e tickets hadn't been posted 5 days beforehand. They responded next day & contacted the seller & gave me a 10% refund as they couldn't guarantee the original seats in row A would be available. (read more)
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★★★☆☆
“Not quite the ticket”
Written on: 22/04/2013
Had tickets for Real Madrid vs Real Betis at Santiago Bernabeu. Were meant to be category B tickets and charged £63.88 per tickets. The tickets I got were not category 2 and had face value of 45 euros. I wasn't happy with mark up in price cosidering on top you pay seatwaves commission and delivery charges. Service and communication from Seatwave was good (read more)
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★★★★☆
“Not great but Stepped up to tbe mark eventually!”
Written on: 22/04/2013
Contact was not great and with 4 days before the show & no tickets I was concerned. Was advised my tickets had been received by seat wave but wrong section which I was not prepared to accept! Complained and was initially dismissed however asked for managed f who resolved my issue & my wee boy was the happiest wee boy for miles do Well Done! Walking with dinosaurs where do we start 'AMAZING' enjoyed by us all great views great commentary and great show all round. ' Expensive for memorabilia... (read more)
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★★★★☆
“Seatwave is the best place to go for tickets”
Written on: 20/04/2013
Whenever I have gone to Seatwave for tickets I have always got very good seats the only thing I would say is the prices are extremely higher than the face value although if you are prepared to take a risk and apply for tickets a couple of days before the concerts then they are pretty good prices. (read more)
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★☆☆☆☆
“Monte Carlo Rolex Masters - our tickets were sold twice :(”
Written on: 19/04/2013 by Alienkkka (1 review written)
I bought here 2 fake tickets for tennis in Monte Carlo. Today we entered to Monte Carlo Country Club, found out ur seats on central court, but they were already taken by someone else. They have bought totaly same e-tickets as we had. We have had troubles with staff + police and they got off us from venue....really stressful experience, which cost more than 300 GBP, Alena (read more)
Visit seatwave.comSeatwaveteam's Response to Alienkkka's Review
Written on: 22/04/2013
Hi there,
Our priority here at Seatwave is to ensure that we get you, or in this case, your friend Eric to the chosen event. So we are very careful in following up any unusual issues that may arise, this would be one of them.
Whilst we fully appreciate the disappointment you have experienced, given that the tickets are provided from a third party, we would require the written confirmation from the venue that you were unable to gain entrance as proof in order to be able to proceed actions against the seller.
As Seatwave is a marketplace, we don’t own the tickets, therefore the proof from the venue is needed as we need to pass this information on to the seller. We hope you can understand that this measurement is in place to protect sellers that use our site who supply genuine tickets.
We take our Job very seriously and we share the passion for live events with our customers, this is why we have strict terms and conditions in place for sellers and we will ban any seller who is supplying invalid tickets from our site.
We would like to urge you to contact us through our website and provide us with the written proof so we can do the right thing and refund you the full purchase price and take the appropriate actions against the seller of your tickets as we feel you have been let down.
seatwave
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★★★☆☆
“The value of the tickets were great but we were...”
Written on: 18/04/2013
The value of the tickets were great but we were disappointed as we paid a delivery charge but then had to pick them up from box office (read more)
Visit seatwave.comSeatwaveteam's Comment
Written on: 19/04/2013
Hi there,
thank you for your feedback.
In the rare occasion, that tickets which were originally to be shipped are changed to collection, seatwave will actually refund you the postage you have paid initially.
Please feel free to contact us through our website and we will ensure this will be arranged.
seatwave
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Showing 41 - 50 of 4179 Reviews
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Seatwaveteam's Comment
Written on: 15/05/2013
Hi there,
Thank you for your feedback.
The price printed on the tickets is the face value at which the tickets were originally purchased by your seller.
As we are an online ticket marketplace, your seller will have chosen a price at which they wished to sell their tickets when they listed them for sale. We don't set the prices ourselves.
We always try to provide as much information to our buyers when you're purchasing tickets so you can make an informed choice.
Our interactive maps and ‘View from' enables you to see where the tickets are located and market pricing information is available so you can see how much tickets have been selling for.
We have several features on our buying page that help you to minimise your search. One of the features is a sliding scale price bar where you can even select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend, without being out of pocket.
We can assure you that the face value is shown for every transaction on the buying page before you enter your payment details.
Seatwave