Seatwave Reviews - www.seatwave.com

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Latest Reviews

★☆☆☆☆

“No sign of replacement tickets (2 days before concert)”

Written on: 27/04/2017

I bought 2 tickets for this Saturday's (29/04/2017) Ed Sheeran concert in Birmingham. The order number is 1918639. The tickets were purchased on the seatwave website in February and the total cost was in excess of 1000 pounds. Upon securing the tickets, we immediately booked our flights to Birmingham (from Italy) as well as car hire at the airport. Last week I received an e-mail stating that the tickets would be posted by the seller to me and that there was nore need to contact seatwave should… Read Full Review

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★★★★☆

“Expensive but worth it”

Written on: 01/03/2017 by DillonMcCulloch291 (1 review written)

I booked X Factor tickets in November and paid close to £200 in total but the tickets were close to the stage so went for it. Concert was on 25th Feb on 21st Feb I was very concerned I hadn't received the tickets. I tried calling and emailing but got no reply in the end I went on Facebook account and messaged them via messenger. Within 24 hours I had my tickets and they were even better than I thought. So all in all a very happy daughter means very happy experience… Read Full Review

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★☆☆☆☆

“Don't buy from them”

Written on: 22/11/2016 by Marco10 (1 review written)

Brought 3 tickets, £120 each. Rang 3 times as tickets weren't available. Offered a 30% reduction to change row. Refunded £29 per ticket. Tickets arrived, £59.95......?! Seatwave gave some 'blurb' about seller... 'The ticket prices do not always indicate the best location at the venue, as great seats have also been known to sell below face value. Prices are set set by the seller depending on the current market rate and how much they want to receive per ticket.' If you want to get ripped off… Read Full Review

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★☆☆☆☆

“Don't buy from them”

Written on: 20/10/2016 by Alice216 (1 review written)

Rang to be told the tickets I had purchased can't be sourced, offered poor replacement tickets and a poor discount. Buy from ticket master instead… Read Full Review

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★☆☆☆☆

“Disappinted”

Written on: 30/08/2016 by LadySAP (1 review written)

Ticket for show not received was another show late at night. As elderly widow could not use this ticket. Company not replied to email or letter Do not use this website… Read Full Review

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★☆☆☆☆

“The Worst Service I have ever had the pleasure paying for”

Written on: 16/08/2016 by Xandere11 (1 review written)

From a England cricket fan, a relaxing and enjoyable sport. If you want frustration, poor communication's, unreliability and poor customer service then buy a ticket from seatwave (you will get the lot). NOT A COMPANY I WOULD RECOMEND OR DEAL WITH AGAIN… Read Full Review

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★☆☆☆☆

“Seatwave is the worse on-line ticket platform. I...”

Written on: 21/07/2016 by Samb0203 (1 review written)

Seatwave is the worse on-line ticket platform. I didn't receive my tickets to my hotel in Amsterdam so I changed the address to the next hotel in order to allow a few more days for the tickets to arrive. Meanwhile I sent queries, emails and tried to call them but in vain. On the day of the match we even drove to the stadium hoping for a miracle, but nothing. Only after approaching Paypal did I get my money back a month later. They take 0 liability for their poor "customer service". Beware!… Read Full Review

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★☆☆☆☆

“how to lose 248 pounds because seatwave cant do their...”

Written on: 10/07/2016 by 218Piper (1 review written)

absolutely disgusted how seatwave can rip people off for £248 pounds plus travel costs .PAID FOR TICKETS TO SEE COLDPLAY AT WEMBLEY .ONLY TO BE TOLD THAT POST OFFICE SENT TICKETS BACK TO SEATWAVE.THEIR INCOMPETANCE TO REACT LOST ME MORE THAN £380 .PLEASE PEOPLE DONTUSE THIS COMPANY THEY JUST TAKE MONEY NO COMEBACK ON THEM .DISGUSTED AT THEIR RESPONSE… Read Full Review

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★☆☆☆☆

“NEVER USE SEATWAVE”

Written on: 16/06/2016 by stereopumpkin (1 review written)

I bought 2 tickets from Seatwave in December 2015 for a concert on 14/6/2016 170 miles from our home. One week before the concert the tickets had still not arrived. Contacting them was a nightmare,-phone on endless hold,useless FAQs and no response to email for days. They took my £243.97 back in December.Someone eventually phoned on the morning of the concert to say there were no tickets by which time we had travelled to the venue and missed the deadline by a matter of hours for obtaining a… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 14/06/2016 by ColbyDougherty383 (1 review written)

Possibly the worst customer service I have ever encountered, would not recommend them at all… Read Full Review

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★★☆☆☆

“feel very disappointed”

Written on: 07/06/2016 by andihud (1 review written)

I ordered four tickets for Coldplay in November 2015 and they only arrived 3 days before the event in June 2016. I received an e mail two weeks before the concert telling me that there was a problem with the promoter and that the tickets may even arrive on the day before the concert,which considering I had bought the tickets for a birthday present had me really worried.The tickets had a face value of £45 each and I paid just over £100 per ticket-that is some mark up. I understand the need to… Read Full Review

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★★★★★

“kasabian”

Written on: 01/06/2016

I didn't have any problems,paid a little more than face value but worth it,tickets arrived 4days after seller got them via UPS website kept me upto date via email,overall very happy and my son and his friend had a great time… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 17/04/2016 by Roth97 (1 review written)

I was so desperate to buy tickets for Jeff Lynne, which came out at 9am, 13 Nov 2015, that I didn't realise I had come off the site I wanted to purchase from, and had been directed to Seatwave. I bought the tickets within 10 minutes of them being available, and paid £150 each, with an astonishing £70 admin fee plus £10 postage. What I received, was 2nd hand tickets which cost £50 each with a £5 admin fee. I have been ripped off. I only hope that when I go to the concert tomorrow, they will… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 11/04/2016 by Sharpys149 (1 review written)

I had a terrible experience buying tickets from Seatwave. I purchased 2 tickets at 3 times their face value which included postage and handling fees, and over a month in advance of the event. I kept checking the website to see when the tickets would be dispatched, and as it got nearer to the event I became very anxious especially given the event was just after the bank holiday weekend. I called the customer services line on the Friday and was told that they would get in touch with the seller… Read Full Review

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★☆☆☆☆

“Over pricing”

Written on: 10/04/2016 by Nathaly254 (1 review written)

If a ticket is valued at 45 pound then two tickets will cost 238 is that right. Thats how much we paid for two tickets to the O2 to see Muse. The wife purchased the tickets for my birthday and used seatwave for the first and only time. I know a company has to make money and in selling the tickets it will need staff overheads etc but I just think that over 100 % market up is excessive. I would hate to think the hourly rate this company is on. … Read Full Review

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★☆☆☆☆

“Worst customer service Ive ever seen”

Written on: 21/03/2016 by Rob1991 (1 review written)

I tried to sell Adele tickets via seatwave using their website. a short while later i recieved a notification email from seatwave that one of my tickets has been sold. however Adele released a statement saying that the resale of tickets will not be tolerated and the original purchaser of the tickets must attend the event with a valid form of ID. with this in mind I attempted to contact seatwave only to find they have no cusotmer service number on their website ?!?! the only way to speak to… Read Full Review

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★★★☆☆

“Booking fee and delivery charge too high”

Written on: 14/03/2016

Booking fee of GBP13 plus delivery fee of GBP9.95 which adds GBP23 to the price of the concert ticket I bought. I think this is outrageous… Read Full Review

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★☆☆☆☆

“Unprofessional awful service ”

Written on: 29/02/2016

I ordered two Circue Du Soleil tickets on 17th February. It was my first time purchasing this sort of thing and felt proud that I had managed to do so until the tickets actually arrived. They were student tickets and had student printed across the top. I emailed Seatwave and had a really condescending guy tell me it was my fault as he claimed I should have known. I then phoned Seatwave and spoke to an incredibly unhelpful unprofessional woman who again told me it was my own fault and that the… Read Full Review

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Andiamo's Comment

Written on: 01/03/2016

Did your confirmation email from Seatwave state that you were buying student tickets? If not, you are covered by Seatwave's guarantee that you will receive the tickets you ordered and should expect a full refund.

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★☆☆☆☆

“UNTRUSTWORTHY- USE OTHER ALTERNATIVES”

Written on: 07/02/2016 by Swampy1973 (1 review written)

Purchased 2 SCD tickets, no communication from seller tickets arrived were not what I ordered. After several phone numbers and attempts managed to get through to Seatwave They did say they'd look into it and ring me back. No phone call came back other than an email saying I had to prove that the tickets I received were incorrect. You may or may not know this but when you buy tickets of seatwave you never get confirmation of the ticket location within the venue so you cannot prove it. I… Read Full Review

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★☆☆☆☆

“False sale: DO NOT BUY HERE”

Written on: 28/12/2015 by Rod_Peres (1 review written)

I bought 300€ tickets for Adele in 2016 Amsterdam for a very specific location. The confirmation mail does not mention any location and they can basically place me anywhere they want. When I call the customer service the reply I get is "they have the most trustworthy system and you probably bought tickets without a location". They're actually selling tickets they do not have and do not know if they'll have. The guy from the call center almost an automated machine telling me nothing went… Read Full Review

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Andiamo's Response to Rod_Peres's Review

Written on: 29/12/2015

Seatwave don't actually have ANY tickets. They act as a platform for people wanting to buy or sell tickets. I think they are trying to tell you that you bought tickets that didn't have a specific location listed on their website - ie they just said 1e ring, or 2e ring without specifying the exact block. Hopefully, you printed out a copy of your booking and will be able to use this as proof that you did book a specific block.

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