Seatwave Reviews - www.seatwave.com

Click here if this is your business
★★★★☆
4.1 / 5
5063
84% of users recommend this
Click here if this is your business
  • Selection of tickets available

  • Ease of ordering

  • Customer service

Comment from Review Centre

Are you one of the many people who have used Seatwave to purchase your tickets? Did you get seats you wanted or did they arrive in time? Let us know by writing about your own experiences. 
? Ask our helpful community of experts about this product or company
Seatwave - www.seatwave.com - Ask a question now

Media Gallery for Seatwave - www.seatwave.com

Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com
Seatwave - www.seatwave.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Seatwave is the worse on-line ticket platform. I...”

Written on: 21/07/2016 by Samb0203 (1 review written)

Seatwave is the worse on-line ticket platform. I didn't receive my tickets to my hotel in Amsterdam so I changed the address to the next hotel in order to allow a few more days for the tickets to arrive. Meanwhile I sent queries, emails and tried to call them but in vain. On the day of the match we even drove to the stadium hoping for a miracle, but nothing. Only after approaching Paypal did I get my money back a month later. They take 0 liability for their poor "customer service". Beware!… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“how to lose 248 pounds because seatwave cant do their...”

Written on: 10/07/2016 by 218Piper (1 review written)

absolutely disgusted how seatwave can rip people off for £248 pounds plus travel costs .PAID FOR TICKETS TO SEE COLDPLAY AT WEMBLEY .ONLY TO BE TOLD THAT POST OFFICE SENT TICKETS BACK TO SEATWAVE.THEIR INCOMPETANCE TO REACT LOST ME MORE THAN £380 .PLEASE PEOPLE DONTUSE THIS COMPANY THEY JUST TAKE MONEY NO COMEBACK ON THEM .DISGUSTED AT THEIR RESPONSE… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“NEVER USE SEATWAVE”

Written on: 16/06/2016 by stereopumpkin (1 review written)

I bought 2 tickets from Seatwave in December 2015 for a concert on 14/6/2016 170 miles from our home. One week before the concert the tickets had still not arrived. Contacting them was a nightmare,-phone on endless hold,useless FAQs and no response to email for days. They took my £243.97 back in December.Someone eventually phoned on the morning of the concert to say there were no tickets by which time we had travelled to the venue and missed the deadline by a matter of hours for obtaining a… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking customer service”

Written on: 14/06/2016 by ColbyDougherty383 (1 review written)

Possibly the worst customer service I have ever encountered, would not recommend them at all… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“feel very disappointed”

Written on: 07/06/2016 by andihud (1 review written)

I ordered four tickets for Coldplay in November 2015 and they only arrived 3 days before the event in June 2016. I received an e mail two weeks before the concert telling me that there was a problem with the promoter and that the tickets may even arrive on the day before the concert,which considering I had bought the tickets for a birthday present had me really worried.The tickets had a face value of £45 each and I paid just over £100 per ticket-that is some mark up. I understand the need to… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“kasabian”

Written on: 01/06/2016

I didn't have any problems,paid a little more than face value but worth it,tickets arrived 4days after seller got them via UPS website kept me upto date via email,overall very happy and my son and his friend had a great time… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Daylight Robbery”

Written on: 17/04/2016 by Roth97 (1 review written)

I was so desperate to buy tickets for Jeff Lynne, which came out at 9am, 13 Nov 2015, that I didn't realise I had come off the site I wanted to purchase from, and had been directed to Seatwave. I bought the tickets within 10 minutes of them being available, and paid £150 each, with an astonishing £70 admin fee plus £10 postage. What I received, was 2nd hand tickets which cost £50 each with a £5 admin fee. I have been ripped off. I only hope that when I go to the concert tomorrow, they will… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible customer service ”

Written on: 11/04/2016 by Sharpys149 (1 review written)

I had a terrible experience buying tickets from Seatwave. I purchased 2 tickets at 3 times their face value which included postage and handling fees, and over a month in advance of the event. I kept checking the website to see when the tickets would be dispatched, and as it got nearer to the event I became very anxious especially given the event was just after the bank holiday weekend. I called the customer services line on the Friday and was told that they would get in touch with the seller… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Over pricing”

Written on: 10/04/2016 by Nathaly254 (1 review written)

If a ticket is valued at 45 pound then two tickets will cost 238 is that right. Thats how much we paid for two tickets to the O2 to see Muse. The wife purchased the tickets for my birthday and used seatwave for the first and only time. I know a company has to make money and in selling the tickets it will need staff overheads etc but I just think that over 100 % market up is excessive. I would hate to think the hourly rate this company is on. … Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst customer service Ive ever seen”

Written on: 21/03/2016 by Rob1991 (1 review written)

I tried to sell Adele tickets via seatwave using their website. a short while later i recieved a notification email from seatwave that one of my tickets has been sold. however Adele released a statement saying that the resale of tickets will not be tolerated and the original purchaser of the tickets must attend the event with a valid form of ID. with this in mind I attempted to contact seatwave only to find they have no cusotmer service number on their website ?!?! the only way to speak to… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Booking fee and delivery charge too high”

Written on: 14/03/2016

Booking fee of GBP13 plus delivery fee of GBP9.95 which adds GBP23 to the price of the concert ticket I bought. I think this is outrageous… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unprofessional awful service ”

Written on: 29/02/2016

I ordered two Circue Du Soleil tickets on 17th February. It was my first time purchasing this sort of thing and felt proud that I had managed to do so until the tickets actually arrived. They were student tickets and had student printed across the top. I emailed Seatwave and had a really condescending guy tell me it was my fault as he claimed I should have known. I then phoned Seatwave and spoke to an incredibly unhelpful unprofessional woman who again told me it was my own fault and that the… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Comment

Written on: 01/03/2016

Did your confirmation email from Seatwave state that you were buying student tickets? If not, you are covered by Seatwave's guarantee that you will receive the tickets you ordered and should expect a full refund.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“UNTRUSTWORTHY- USE OTHER ALTERNATIVES”

Written on: 07/02/2016 by Swampy1973 (1 review written)

Purchased 2 SCD tickets, no communication from seller tickets arrived were not what I ordered. After several phone numbers and attempts managed to get through to Seatwave They did say they'd look into it and ring me back. No phone call came back other than an email saying I had to prove that the tickets I received were incorrect. You may or may not know this but when you buy tickets of seatwave you never get confirmation of the ticket location within the venue so you cannot prove it. I… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“False sale: DO NOT BUY HERE”

Written on: 28/12/2015 by Rod_Peres (1 review written)

I bought 300€ tickets for Adele in 2016 Amsterdam for a very specific location. The confirmation mail does not mention any location and they can basically place me anywhere they want. When I call the customer service the reply I get is "they have the most trustworthy system and you probably bought tickets without a location". They're actually selling tickets they do not have and do not know if they'll have. The guy from the call center almost an automated machine telling me nothing went… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Response to Rod_Peres's Review

Written on: 29/12/2015

Seatwave don't actually have ANY tickets. They act as a platform for people wanting to buy or sell tickets. I think they are trying to tell you that you bought tickets that didn't have a specific location listed on their website - ie they just said 1e ring, or 2e ring without specifying the exact block. Hopefully, you printed out a copy of your booking and will be able to use this as proof that you did book a specific block.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Dreadful customer service”

Written on: 02/10/2015

You can tell the quality of a company by the way in which it deals with errors. Having taken several hundred pounds of my money, they have refused to refund me, despite sending me incomplete tickets which meant being turned away from O2.Be aware that they will not take responsibility for tickets as they are sold through a third party and if there is a problem you will have to jump through endless (and, in my case, impossible hoops)in order to get your money back… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Beverleymacca's Comment

Written on: 24/10/2015

I have recently been tricked by Seatwave having bought tickets for this weekend trying to track them through UPS. We have spent a fortune on a hotel in London to stay over and go and see Bob Dylan at the Albert Hall. They have assured me the money would be paid back directly into my sons account as yet nothing and reading all the reviews I am not very hopeful. I will only ever use Ticketmaster from now on and never use Seatwave again they have succeeded in ruining my weekend and we are hundreds of pounds out of pocket, I think something needs to be done about these people and I will be contacting Action Fraud after this weekend if we do not get a full refund as a full investigation needs to be done of this awful set up.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Never again!”

Written on: 29/09/2015 by America314 (1 review written)

I ordered a ticket for a Soccer match. Upon receiving the confirmation via e mail, it clearly stated the ticket would be posted to me and I was charged for delivery accordingly. A day before the game my ticket still hadn't arrived! I looked on the website to find there wasn't any contact number listed anywhere. I had to contact their parent company to get their number! Upon making contact I was told I would have to collect the ticket from the venue. I asked for a refund of my delivery charge… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“AVOID AT ALL COSTS!!”

Written on: 10/07/2015 by ctFlood418 (1 review written)

Possibly the worst company i have ever used, & i am convinced they are a sca m! Purchased tickets in november, now 2 days before the event theyre saying they are pending dispatch, or- ie: they dont actually have them!! They basically told us tough, nothing they can do and that they would just have to refund us! WE DONT WANT A REFUND! We just wanted our tickets to an event that was special for us to attend! What an awful company i will be taking this further as it looks like im not the only… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anderson789456's Comment

Written on: 03/09/2015

ok fdgdf fdg dfgdfg

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Terrible Service and no tickets arrived when due!”

Written on: 09/07/2015 by SherlynGill (1 review written)

I spent over £15 on phone calls chasing up tickets which had not arrived. these tickets were hugely over the face value and ordered in December 2014 for the Ed Sheeran Concert,(July 2015). advertised as sold out , but now tickets available??? Contradictory information given , with no follow up. Check the ticket insurance option as it is not correct ; read the small print. Do not buy form this site unless it is a last resort , you may not get your tickets, or you may have to run around London… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“no tickets”

Written on: 09/07/2015 by rxKelleher147 (1 review written)

Seatwave only decided to tell me 48hours before the event (Fleetwood Mac at the O2) that they had no tickets for me. Then had the cheek to ask for feedback… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Customers? Oh yes, those people who pay us”

Written on: 07/07/2015 by VictorMattingly103 (1 review written)

A Big letdown. In November 2014 I heard of a Neil Diamond tour in the UK, my wife would have enjoyed going and I owed her a treat. On-line searches revealed no tickets available from primary sellers, they had all gone! But secondary sellers started to advertise tickets, In November I purchased 2 tickets from Seatwave, they were in a place which allowed for my wives partial sightedness and where tiered seating meant her 5' height would allow her a view. 3 days prior to the event, Seatwave… Read Full Review

Visit seatwave.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
seatwave.com