written by Arnoldcm224 on 26/09/2017
Given incorrect tickets in the standing area when I paid for seats so had to re-sell and buy from another site. inconvenient and misrepresenting but got there in the end no thanks to Seatwave. Should send correct tickets if it is a company actually approved by Ticketmaster. Be aware of this when thinking of using this site as it can be difficult to know what you're getting and they also add charges to the bill.
written by on 27/04/2017
I bought 2 tickets for this Saturday's (29/04/2017) Ed Sheeran concert in Birmingham. The order number is 1918639. The tickets were purchased on the seatwave website in February and the total cost was in excess of 1000 pounds. Upon securing the tickets, we immediately booked our flights to Birmingham (from Italy) as well as car hire at the airport. Last week I received an e-mail stating that the tickets would be posted by the seller to me and that there was nore need to contact seatwave should they not arrive for a few days. I began to become worried at the start of this week when there was still no sign of the tickets. Only after calling seatwave last night was I informed that the seller had missed the cut off time and that the tickets might not arrive. I was, however, assured on the phone that, in any case, seatwave would provide us with replacement etickets at least as good as the original ones. However, after calling them again this morning, they have changed their tune, saying that they are looking for replacement tickets but that there is no guarantee that they will find them! They have said that if the worst comes to the worst they will give us a refund. This is frankly very poor form. We have made it clear to them in no uncertain terms that we want replacement tickets at least as good as the original ones. A simple refund is totally unacceptable since we booked well in advance, have been eagerly awaiting the concert for months and have booked flights from Italy to see it. If sellers can't be trusted, seatwave should have reserve tickets so that fans are not left disappointed. I'm still hopeful that seatwave will honour its commitment and come up with the replacements. Either way, I shall keep readers updated.
written by DillonMcCulloch291 on 01/03/2017
I booked X Factor tickets in November and paid close to £200 in total but the tickets were close to the stage so went for it. Concert was on 25th Feb on 21st Feb I was very concerned I hadn't received the tickets. I tried calling and emailing but got no reply in the end I went on Facebook account and messaged them via messenger. Within 24 hours I had my tickets and they were even better than I thought. So all in all a very happy daughter means very happy experience
written by Marco10 on 22/11/2016
Brought 3 tickets, £120 each. Rang 3 times as tickets weren't available. Offered a 30% reduction to change row. Refunded £29 per ticket. Tickets arrived, £59.95......?! Seatwave gave some 'blurb' about seller... 'The ticket prices do not always indicate the best location at the venue, as great seats have also been known to sell below face value. Prices are set set by the seller depending on the current market rate and how much they want to receive per ticket.' If you want to get ripped off use Seatwave....
written by Alice216 on 20/10/2016
Rang to be told the tickets I had purchased can't be sourced, offered poor replacement tickets and a poor discount. Buy from ticket master instead
written by LadySAP on 30/08/2016
Ticket for show not received was another show late at night. As elderly widow could not use this ticket. Company not replied to email or letter Do not use this website
written by Xandere11 on 16/08/2016
From a England cricket fan, a relaxing and enjoyable sport. If you want frustration, poor communication's, unreliability and poor customer service then buy a ticket from seatwave (you will get the lot). NOT A COMPANY I WOULD RECOMEND OR DEAL WITH AGAIN
written by Samb0203 on 21/07/2016
Seatwave is the worse on-line ticket platform. I didn't receive my tickets to my hotel in Amsterdam so I changed the address to the next hotel in order to allow a few more days for the tickets to arrive. Meanwhile I sent queries, emails and tried to call them but in vain. On the day of the match we even drove to the stadium hoping for a miracle, but nothing. Only after approaching Paypal did I get my money back a month later. They take 0 liability for their poor "customer service". Beware!
written by 218Piper on 10/07/2016
absolutely disgusted how seatwave can rip people off for £248 pounds plus travel costs .PAID FOR TICKETS TO SEE COLDPLAY AT WEMBLEY .ONLY TO BE TOLD THAT POST OFFICE SENT TICKETS BACK TO SEATWAVE.THEIR INCOMPETANCE TO REACT LOST ME MORE THAN £380 .PLEASE PEOPLE DONTUSE THIS COMPANY THEY JUST TAKE MONEY NO COMEBACK ON THEM .DISGUSTED AT THEIR RESPONSE
written by stereopumpkin on 16/06/2016
I bought 2 tickets from Seatwave in December 2015 for a concert on 14/6/2016 170 miles from our home. One week before the concert the tickets had still not arrived. Contacting them was a nightmare,-phone on endless hold,useless FAQs and no response to email for days. They took my £243.97 back in December.Someone eventually phoned on the morning of the concert to say there were no tickets by which time we had travelled to the venue and missed the deadline by a matter of hours for obtaining a refund on our prepaid accommodation. Appalling business practice and customer service. I am taking them to Money Claim Online (Small Claims Court). They tell you that you have bought tickets but in fact they are just gambling with your money.
written by ColbyDougherty383 on 14/06/2016
Possibly the worst customer service I have ever encountered, would not recommend them at all.
written by andihud on 07/06/2016
I ordered four tickets for Coldplay in November 2015 and they only arrived 3 days before the event in June 2016. I received an e mail two weeks before the concert telling me that there was a problem with the promoter and that the tickets may even arrive on the day before the concert,which considering I had bought the tickets for a birthday present had me really worried.The tickets had a face value of £45 each and I paid just over £100 per ticket-that is some mark up. I understand the need to make a profit but over 100% is in my opinion unethical and smacks of greed.It should be made clearer exactly what the mark will be rather than just vaguely stating that the face value of the ticket will differ from what you pay. I feel very disappointed and will definitely never purchase from Seatwave again nor recommend them to anybody-lesson learned
written by on 01/06/2016
I didn't have any problems,paid a little more than face value but worth it,tickets arrived 4days after seller got them via UPS website kept me upto date via email,overall very happy and my son and his friend had a great time,
written by Roth97 on 17/04/2016
I was so desperate to buy tickets for Jeff Lynne, which came out at 9am, 13 Nov 2015, that I didn't realise I had come off the site I wanted to purchase from, and had been directed to Seatwave. I bought the tickets within 10 minutes of them being available, and paid £150 each, with an astonishing £70 admin fee plus £10 postage. What I received, was 2nd hand tickets which cost £50 each with a £5 admin fee. I have been ripped off. I only hope that when I go to the concert tomorrow, they will let me in.
written by Sharpys149 on 11/04/2016
I had a terrible experience buying tickets from Seatwave. I purchased 2 tickets at 3 times their face value which included postage and handling fees, and over a month in advance of the event. I kept checking the website to see when the tickets would be dispatched, and as it got nearer to the event I became very anxious especially given the event was just after the bank holiday weekend. I called the customer services line on the Friday and was told that they would get in touch with the seller and get back to me, which they didn't. So I Called twice more over the next couple of days and was told again that you would try again and get back to me. The day before the event my account showed that the tickets had been dispatched through the regular post, and leaving no time for any error, including the fact that I would not be home to sign for the tickets as I work full time. I was very upset at the thought that the tickets might not arrive in time, and I had wasted money and time chasing up Seatwave. Luckily they arrived after lunchtime on the day, but it meant I had to go home to check after work, not knowing for sure if I was going or not. Additionally, not knowing if they would arrive or not prevented me from looking elsewhere for tickets. The fact that the seller left it until the very last minute to send the tickets is atrocious, and the reason why I would not use this service again, nor recommend them. Additionally, they are impossible to contact by email and flaky when you get them on the phone.
written by Nathaly254 on 10/04/2016
If a ticket is valued at 45 pound then two tickets will cost 238 is that right. Thats how much we paid for two tickets to the O2 to see Muse. The wife purchased the tickets for my birthday and used seatwave for the first and only time. I know a company has to make money and in selling the tickets it will need staff overheads etc but I just think that over 100 % market up is excessive. I would hate to think the hourly rate this company is on.
written by Rob1991 on 21/03/2016
I tried to sell Adele tickets via seatwave using their website. a short while later i recieved a notification email from seatwave that one of my tickets has been sold. however Adele released a statement saying that the resale of tickets will not be tolerated and the original purchaser of the tickets must attend the event with a valid form of ID. with this in mind I attempted to contact seatwave only to find they have no cusotmer service number on their website ?!?! the only way to speak to customer services is via twitter which i had to sign up to becuase I have never wanted an account. so After making a post about the subject on the seatwave page. I recieved a response telling me to be patient ad that seawave are aware of the issue. When the Email from the ticket suppliers came through they said that i had until a specific date to apply for a refund of the tickets. as this date was fast approaching i sent many tweets hoping to get a meaningfull answer as to how to proceed. nothing.. So along came the deadline so i cancelled the tickets to get a refund from the suppliers. and with the event only days away (at the time of writing this) seatwave claim that i will have to honour my side of the bargain and supply tickets or have them charged from my credit card. how is this possible when even if i did have the tickets they are not valid for anybody else? after several phonecalls and emails later (after finally finding some contact details in a dark corner of the internet) and requseting that a copy of a disputable phone conversation to be sent to me (as is my right under the data protection act). I was sent an email form the customer services team that was meant to go to a colleague. saying " just tell her that we have escalated the problem to our managers. were are obviuosly not going to send her a copy of that conversation" ) this just isnt acceptable . do not use seatwave to sell tickets. our buyer was going to have been dissapointed to if we had sold the tickets and they could get in. So dont use them to buy tickets either.
written by on 14/03/2016
Booking fee of GBP13 plus delivery fee of GBP9.95 which adds GBP23 to the price of the concert ticket I bought. I think this is outrageous.
written by on 29/02/2016
I ordered two Circue Du Soleil tickets on 17th February. It was my first time purchasing this sort of thing and felt proud that I had managed to do so until the tickets actually arrived. They were student tickets and had student printed across the top. I emailed Seatwave and had a really condescending guy tell me it was my fault as he claimed I should have known. I then phoned Seatwave and spoke to an incredibly unhelpful unprofessional woman who again told me it was my own fault and that the only thing she could recommend is that i try to sell the tickets on ( to students I might add!). I spent the best part of £300 on tickets that I could not use. Never again will I purchase from Seatwave.
written by Swampy1973 on 07/02/2016
Purchased 2 SCD tickets, no communication from seller tickets arrived were not what I ordered. After several phone numbers and attempts managed to get through to Seatwave They did say they'd look into it and ring me back. No phone call came back other than an email saying I had to prove that the tickets I received were incorrect. You may or may not know this but when you buy tickets of seatwave you never get confirmation of the ticket location within the venue so you cannot prove it. I bought tier tickets in a different area closer to the performance area for £59 each plus their bit and I received tickets for £45 each plus their bit no where near the performance area. SEATWAVE and its sellers are bad and not to be trusted use someone else do not use this company.
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As rated by our community of reviewers
Andiamo's Comment
Written on: 01/03/2016
Did your confirmation email from Seatwave state that you were buying student tickets? If not, you are covered by Seatwave's guarantee that you will receive the tickets you ordered and should expect a full refund.