Christmas at Luosto with Canterbury Travel Reviews
Latest Reviews
★★★★★
“Christmas in Luosto. 2 adults plus 2 children. Flight...”
Written on: 16/04/2011
Christmas in Luosto. 2 adults plus 2 children. Flight from Gatwick no atmosphere no crew particpation. Canterbury Travel provided our family with holiday of a lifetime.On arrival in Lapland until we departed we were provided with excellent transport between venues.Plenty of time to ride various forms of transport with more than adequate supervision of children.Accomodation great in log cabin 2 minutes from Restaurant but with great slopes for children to sledge to and from Hotel. Food very... (read more)
★★★★☆
“Canterbury Travel LOUSTO- 4 day magical interlude 16th...”
Written on: 21/12/2010 by grumpybear (18 reviews written)
Canterbury Travel LOUSTO- 4 day magical interlude 16th - 20th DECEMBER 2010
I was extremely worried about the negative reviews on this trip I had read here, as this company was recommended to me by close friend and they enjoyed it.
My experience was excellent and I think CT did a great job. The arrivals desk at gatwick was full of tinsel, the Thomas cook flight left on time and the crew had santa hats, sang christams songs and got formes the kids into a choir and sang in the gangways....
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★★★★★
“Our 4 night trip to Luosto was magical. Canterbury...”
Written on: 04/12/2010
Our 4 night trip to Luosto was magical. Canterbury Travel were professional and well organised. We had problems with both our flights due to bad weather and CT looked after us very well, making sure the children were entertained!! The log cabins were cosy and confortable and the food was good. Santa and the elves were authentic and our children fell in love with them. Would recommend this trip! (read more)
★☆☆☆☆
“Flight including aircraft problems, delays and...”
Written on: 08/03/2010
Flight including aircraft problems, delays and re-direction cost 14 hours of the holiday time ending up having one day break for the cost of 2. These guys have cut costs far too much now. Cosmos were checking in next to us and the children were having much more fun. (read more)
Busymum2's Comment
Written on: 13/01/2013
Am I right in think Canterbury fly with Thomas Cook?
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★☆☆☆☆
“The credit crunch has caused Canterbury Travel to cut...”
Written on: 02/11/2009
The credit crunch has caused Canterbury Travel to cut costs everywhere, but not their price to the customer. I worked for Canterbury travel for the past 2 christmasses, but not the upcoming one. The first year they had the correct number of staff to ensure that each customer was dealt with in a way that is befitting a top end company. But last year changed my opinion of the company. When I was out there the staff conditions had deteriorated drastically from the previous year. Now the staff... (read more)
★☆☆☆☆
“do not book a holiday with canterbury travel. they are...”
Written on: 21/07/2009
do not book a holiday with canterbury travel. they are only interested in taking your money and have no customer service. any complaints are dealt with arrogantly and they will not accept any criticism. the santa we saw was terrible - it was not magical - do not waste your money on this company. please take my advice and look elsewhere for a lapland holiday. (read more)
★★★☆☆
“We paid a lot of money to look for Santa and find him...”
Written on: 13/01/2009
We paid a lot of money to look for Santa and find him on Christmas day but it was such an anticlimax and unfortunately our son wasn't fooled! Everything else was good but the whole point of this trip was to find the 'real' Santa.......there was no magical feeling to the meeting and that made us really sad. (read more)
474368_Therealsanta's Comment
Written on: 21/07/2009
I found this review very helpful because I like to book based on recommendations and customer satisfaction and this is not the first time I have heard that Canterbury Travel has little regard for customer satisfaction.
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★★★★★
“If you go to lapland you need to take into account you...”
Written on: 28/12/2008 by patchett3120
If you go to lapland you need to take into account you are in another country and they eat, sleep and work in different ways. But to us we embraced this and enjoyed every minute. We got married in Luosto and Canterbury organised everything, and it was fantastic a real winter wonderland.
We went as a couple with no guests or even children, and we still got into the whole atmosphere (afterall it is for children really). We found the whole experience breath taking.
Highly recommend.
(read more)
★★★★★
“It was so well organized, never had to wait for...”
Written on: 11/12/2008 by bigbaza
It was so well organized, never had to wait for anything. So much packed intothe 3 days we were there. Christmas at Luosto was the holiday of a lifetime. Remember to keep secret from those little ones that haven't been. (read more)
★★★★☆
“We went on 'Arctic express' 2 day tour staying in...”
Written on: 29/04/2008
We went on 'Arctic express' 2 day tour staying in Luosto in a log cabin which was lovely - comfy beds, really cosy with a 20 min walk to hotel. Our guide was friendly with good english and we didn't encounter any problems. Enjoyed activities and met Santa, which was great. It was fairly mild, but cold to us - we took lots of layers,good quality ski gloves and socks. Hired overgarments and boots, were more than adequate. Would recommend Canterbury, but not... (read more)
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★★★★☆
“Centerbury Travel have no interest in customer...”
Written on: 16/01/2008 by rkelly (1 review written)
Centerbury Travel have no interest in customer service. They will not discuss any complaint over the phone and are dismissive of any issues raised. I wouldn't recommend this company to anyone. (read more)
Sukiw's Response to rkelly's Review
Written on: 23/12/2008
I agree. We have just returned from a Lapland Santa trip with Canterbury Travel. Once we were in Finland the service, experience and the countryside were fantastic. Canterbury Travel however, were poor. Also, despite paying a premium price, we were in a budget airline which had no entertainment for the kids and the staff were not festive at all. I would recommend people to look at other tour operators that offer Santa experiences - for less money.
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Top 5 Lapland Holidays
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
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1. First Choice, Lapland Day Trips
17 reviews read latest review -
2. Christmas at Luosto with Canterbury Travel
11 reviews read latest review -
3. Esprit's Magical Santa lapland - Waskooli Chalet
5 reviews read latest review -
4. Suomu, Arctic Circle Hotel
2 reviews read latest review -
5. Kemijarvi, Lentssons Resort Suomunhelmi
1 reviews read latest review
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Dianebl's Comment
Written on: 07/10/2010
Sounds like the airline caused the problems, guess this was when UK airports were in melt down with the snow we had last year. Sounds like you were unlucky we had a lovely time.