Christmas at Luosto with Canterbury Travel Reviews
Watch this item
From 0 ratings and 7 reviews
43% of users recommend this product
Average Ratings for Christmas at Luosto with Canterbury Travel
- Value for Money
- Overall rating
7 Reviews For Christmas at Luosto with Canterbury Travel
-
Guest 2nd Nov 2009
Guest's review has yet to be rated - Be the first!
Report this review
The credit crunch has caused Canterbury Travel to cut costs everywhere, but not their price to the customer. I worked for Canterbury travel for the past 2 christmasses, but not the upcoming one. The first year they had the correct number of staff to ensure that each customer was dealt with in a way that is befitting a top end company. But last year changed my opinion of the company. When I was out there the staff conditions had deteriorated drastically from the previous year. Now the staff meals were the previous day's customer left-overs, the staff accommodation also served a secondary purpose during the day as a customer dining hall and the number of staff had been cut by half (with everyone now expected to "chip in" and do extra jobs). After complaints about the food and accommodation, i was informed that canterbury travel were only expected to provide a meal and accomodation. Left overs counted as a meal, and as long as we could sleep and keep our clothes somewhere the accommodation could have been anything too. So i pointed out that MY contract was as an entertainer in the evenings and my contract was for 1 hour show every night, so cleaning, driving, delivering things etc etc was not in my contract and so they could find someone else.
But i'm a nice chap, and because of this I still ended up doing things that the previous year would have had a specific staff member accocated. I did them because i can't bear to see the upset faces of the kids and the disappointment from the parents. I went out of my way to fix customer's problems and to prevent other problems from occuring. Some of these problems were beyond my ability to fix (lost luggage, wrong accommodation, ill child) but sometimes just listening to a grievence can make a person feel like they are being cared for. Whenever I could I tried to make things work for the customers, as i realise that this is supposed to be a magical trip with memories that they will cherish for a lifetime.
This year Canterbury Travel have decided not to hire me because i'm "not what they're looking for". Basically i'm not a push over and i will stand up for myself if someone tries to take advantage of me.
However, i realise that this is a place for customers to air their problems as apposed to ex-staff. I feel I should point out that the number of problems i have read on here don't come close to scratching the surface. Canterbury travel market themselves as the premium product, but they're just an own brand with a big price tag. What you see as a once in a lifetime oppourtunity to visit lapland and see santa, canterbury travel see as an oppourtunity to take as much of your money as possible.
I implore you to not book a trip with canterbury travel, and to instead use a different company. If it's a once in a lifetime trip, then why risk using canterbury travel?
- Read Guest's full review and ratings (513 words)
-
Guest 21st Jul 2009
Guest's review has yet to be rated - Be the first!
Report this review
do not book a holiday with canterbury travel. they are only interested in taking your money and have no customer service. any complaints are dealt with arrogantly and they will not accept any criticism. the santa we saw was terrible - it was not magical - do not waste your money on this company. please take my advice and look elsewhere for a lapland holiday.- Read Guest's review (65 words)
-
Guest 13th Jan 2009
On average, people found this review very helpful
Report this review
We paid a lot of money to look for Santa and find him on Christmas day but it was such an anticlimax and unfortunately our son wasn't fooled! Everything else was good but the whole point of this trip was to find the 'real' Santa.......there was no magical feeling to the meeting and that made us really sad.- Read Guest's review (96 words and 1 comment)
-
patchett3120 28th Dec 2008
patchett3120's review has yet to be rated - Be the first!
Report this review
If you go to lapland you need to take into account you are in another country and they eat, sleep and work in different ways. But to us we embraced this and enjoyed every minute. We got married in Luosto and Canterbury organised everything, and it was fantastic a real winter wonderland.We went as a couple with no guests or even children, and we still got into the whole atmosphere (afterall it is for children really). We found the whole experience breath taking.Highly recommend.- Read patchett3120's review (145 words)
-
bigbaza 11th Dec 2008
bigbaza's review has yet to be rated - Be the first!
Report this review
It was so well organized, never had to wait for anything. So much packed intothe 3 days we were there. Christmas at Luosto was the holiday of a lifetime. Remember to keep secret from those little ones that haven't been.- Read bigbaza's review (45 words)
-
Guest 30th Apr 2008
Guest's review has yet to be rated - Be the first!
Report this review
We went on 'Arctic express' 2 day tour staying in Luosto in a log cabin which was lovely - comfy beds, really cosy with a 20 min walk to hotel. Our guide was friendly with good english and we didn't encounter any problems. Enjoyed activities and met Santa, which was great. It was fairly mild, but cold to us - we took lots of layers,good quality ski gloves and socks. Hired overgarments and boots, were more than adequate. Would recommend Canterbury, but not neces ...- Read Guest's review (155 words)
-
On average, people found this review very helpful
Report this review
Centerbury Travel have no interest in customer service. They will not discuss any complaint over the phone and are dismissive of any issues raised. I wouldn't recommend this company to anyone.- Read rkelly's review (105 words and 1 comment)
Web Links
-
Christmas at Luosto with Canterbury Travel Review in Lapland
Read Trusted and Unbiased reviews of Christmas at Luosto with Canterbury Travel in Lapland Holidays Compare Christmas at Luosto with Canterbury Travel in Christmas Breaks at Review Centre.
www.reviewcentre.com -
Lapland Holidays - Christmas and New Year Lapland Holidays, Review
Christmas Lapland Holidays with day trips Lapland Santa Claus meet; Enjoy a truly magical Christmas Lapland Holidays experience. Come and visit Santa ... Christmas at Luosto with Canterbury Travel 7
www.reviewcentre.com -
Santa Holidays UK - Christmas at Luosto - 5 Day Tours - Christmas
Luosto Resort ... ATOL Protection does not apply to all holidays and travel services on this website. Please ask us to confirm ... Canterbury Travel is also a member of ABTA no V6364 see www.abta.com.
www.santa-holidays.com -
Santa Holidays UK - All Aboard The Arctic Express - 2 Day Tours -
Luosto Resort ... ATOL Protection does not apply to all holidays and travel services on this website. Please ask us to confirm ... Canterbury Travel is also a member of ABTA no V6364 see www.abta.com.
www.santa-holidays.com -
Lapland Holidays in winter are safe to be booked with us
Contact our Lapland Experts on; ... Listed below are the links to the Associations we belong to so you can have complete peace of mind when booking with Canterbury Travel. (Click on the links to go to
www.laplandmagic.com -
Lapland snowmobile, reindeer and husky safaris, Finland
Contact our Lapland Experts on; ... At Canterbury Travel we have two winter safaris you may choose from. Our 3 day Snowmobile Safari to the Arctic Circle and our 8 day Norwegian Fjords and Arctic
www.laplandmagic.com -
Santa Holidays to Lapland, Lapland Holidays, Winter Holidays, In
Canterbury Tales UK, 2009, Santa Holidays to Luosto departing from UK airports ... Winter Wonderland ; Winter Lapland Holidays to Luosto departing from Manchester and Gatwick
www.laplandsanta.com -
Overnight Lapland Tours, Holidays Lapland , Santa Lapland Holidays
Holidays at Lapland this Christmas! Canterbury Travel Ltd. A UK tour operator offering Overnight Lapland Tours and Santa Lapland Holidays that include husky, reindeer and snowmobile rides...
www.santa-vacations.co.uk -
Canterbury Travel General Information : Operator Overnight Tours and
It?s not just Father Christmas though that makes Lapland so exciting. ... Unlike some other tour operators all Canterbury Travel tours include a Personal Individual meeting with Father Christmas.
www.santa-vacations.co.uk -
In Search of Father Christmas in Lapland from Shenfield Travel
Luosto at Christmas ... We act as agents for Canterbury Travel (London) Ltd (ATOL 739) for all the Lapland tours
www.shenfieldtravel.co.uk






Share this page: