Christmas at Luosto with Canterbury Travel Reviews

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Christmas at Luosto with Canterbury Travel

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Latest Reviews

★★★★★

“Went on the lapland melody two day tour 2 adults and 2...”

Written on: 12/01/2014

Went on the lapland melody two day tour 2 adults and 2 kids withcanterbury and had an amazing experience from the minute we boarded the flight the food was ok the locals we found were very friendly Canterbury staff were more than helpful at all times .we stayed In log cabins ten minute walk from main hotel it was so much fun tobogganing down from the hotel after meals it seemed the activities were one coach at a time so their was no queue for any activities. Looking for santa up the forest… Read Full Review

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★★★★★

“Christmas in Luosto. 2 adults plus 2 children. Flight...”

Written on: 16/04/2011

Christmas in Luosto. 2 adults plus 2 children. Flight from Gatwick no atmosphere no crew particpation. Canterbury Travel provided our family with holiday of a lifetime.On arrival in Lapland until we departed we were provided with excellent transport between venues.Plenty of time to ride various forms of transport with more than adequate supervision of children.Accomodation great in log cabin 2 minutes from Restaurant but with great slopes for children to sledge to and from Hotel. Food very… Read Full Review

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★★★★☆

“Canterbury Travel LOUSTO- 4 day magical interlude 16th...”

Written on: 21/12/2010 by grumpybear (18 reviews written)

Canterbury Travel LOUSTO- 4 day magical interlude 16th - 20th DECEMBER 2010

I was extremely worried about the negative reviews on this trip I had read here, as this company was recommended to me by close friend and they enjoyed it.

My experience was excellent and I think CT did a great job. The arrivals desk at gatwick was full of tinsel, the Thomas cook flight left on time and the crew had santa hats, sang christams songs and got formes the kids into a choir and sang in the gangways. Pilot… Read Full Review

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★★★★★

“Our 4 night trip to Luosto was magical. Canterbury...”

Written on: 04/12/2010

Our 4 night trip to Luosto was magical. Canterbury Travel were professional and well organised. We had problems with both our flights due to bad weather and CT looked after us very well, making sure the children were entertained!! The log cabins were cosy and confortable and the food was good. Santa and the elves were authentic and our children fell in love with them. Would recommend this trip!… Read Full Review

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★☆☆☆☆

“Flight including aircraft problems, delays and...”

Written on: 08/03/2010

Flight including aircraft problems, delays and re-direction cost 14 hours of the holiday time ending up having one day break for the cost of 2. These guys have cut costs far too much now. Cosmos were checking in next to us and the children were having much more fun… Read Full Review

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Dianebl's Comment

Written on: 07/10/2010

Sounds like the airline caused the problems, guess this was when UK airports were in melt down with the snow we had last year. Sounds like you were unlucky we had a lovely time.

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Busymum2's Comment

Written on: 13/01/2013

Am I right in think Canterbury fly with Thomas Cook?

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★☆☆☆☆

“The credit crunch has caused Canterbury Travel to cut...”

Written on: 02/11/2009

The credit crunch has caused Canterbury Travel to cut costs everywhere, but not their price to the customer. I worked for Canterbury travel for the past 2 christmasses, but not the upcoming one. The first year they had the correct number of staff to ensure that each customer was dealt with in a way that is befitting a top end company. But last year changed my opinion of the company. When I was out there the staff conditions had deteriorated drastically from the previous year. Now the staff… Read Full Review

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★☆☆☆☆

“do not book a holiday with canterbury travel. they are...”

Written on: 21/07/2009

do not book a holiday with canterbury travel. they are only interested in taking your money and have no customer service. any complaints are dealt with arrogantly and they will not accept any criticism. the santa we saw was terrible - it was not magical - do not waste your money on this company. please take my advice and look elsewhere for a lapland holiday… Read Full Review

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★★★☆☆

“We paid a lot of money to look for Santa and find him...”

Written on: 13/01/2009

We paid a lot of money to look for Santa and find him on Christmas day but it was such an anticlimax and unfortunately our son wasn't fooled! Everything else was good but the whole point of this trip was to find the 'real' Santa.......there was no magical feeling to the meeting and that made us really sad… Read Full Review

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474368_Therealsanta's Comment

Written on: 21/07/2009

I found this review very helpful because I like to book based on recommendations and customer satisfaction and this is not the first time I have heard that Canterbury Travel has little regard for customer satisfaction.

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★★★★★

“If you go to lapland you need to take into account you...”

Written on: 28/12/2008 by patchett3120 (1 review written)

If you go to lapland you need to take into account you are in another country and they eat, sleep and work in different ways. But to us we embraced this and enjoyed every minute. We got married in Luosto and Canterbury organised everything, and it was fantastic a real winter wonderland.
We went as a couple with no guests or even children, and we still got into the whole atmosphere (afterall it is for children really). We found the whole experience breath taking.
Highly recommend… Read Full Review

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★★★★★

“It was so well organized, never had to wait for...”

Written on: 11/12/2008 by bigbaza (1 review written)

It was so well organized, never had to wait for anything. So much packed intothe 3 days we were there. Christmas at Luosto was the holiday of a lifetime. Remember to keep secret from those little ones that haven't been… Read Full Review

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★★★★☆

“We went on 'Arctic express' 2 day tour staying in...”

Written on: 30/04/2008

We went on 'Arctic express' 2 day tour staying in Luosto in a log cabin which was lovely - comfy beds, really cosy with a 20 min walk to hotel. Our guide was friendly with good english and we didn't encounter any problems. Enjoyed activities and met Santa, which was great. It was fairly mild, but cold to us - we took lots of layers,good quality ski gloves and socks. Hired overgarments and boots, were more than adequate. Would recommend Canterbury, but not… Read Full Review

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Guest's Comment

Written on: 18/07/2011

Thanks very much

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★★★★☆

“Centerbury Travel have no interest in customer...”

Written on: 16/01/2008 by rkelly (1 review written)

Centerbury Travel have no interest in customer service. They will not discuss any complaint over the phone and are dismissive of any issues raised. I wouldn't recommend this company to anyone… Read Full Review

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Sukiw's Response to rkelly's Review

Written on: 23/12/2008

I agree. We have just returned from a Lapland Santa trip with Canterbury Travel. Once we were in Finland the service, experience and the countryside were fantastic. Canterbury Travel however, were poor. Also, despite paying a premium price, we were in a budget airline which had no entertainment for the kids and the staff were not festive at all. I would recommend people to look at other tour operators that offer Santa experiences - for less money.

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