Vit-Shop Reviews - www.vit-shop.co.uk

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★★★★☆
3.9 / 5
73% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“terrible customer service”

Written on: 16/12/2013 by zeta7 (1 review written)

The order arrived promptly, however 2 products were damaged( dented can of food) and tey would refuse to refund the money alleging food would still be ok. Very cynical on their response email to my complain. Will never use them again… Read Full Review

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Vit-Shop's Response to zeta7's Review

Written on: 09/01/2014

Hi,
the customer contacted us in regards to a couple of dents in two cans of food they had recently received from an order they had placed on our website. We asked them to provide an image of the damage, they kindly sent us an image of the dents.

The images we received barely showed any damage, we acknowledged that there was evidence of a very slight dent towards the middle of the cans but the impact had not been strong enough to pierce the can and they would not hamper any attempt to open the can from the top. The contents of the cans would have been fine to consume, however we understood that given the choice the customer would not perhaps choose these cans if picking them from a shelf in the supermarket so we offered to either send x2 replacements on their next order or issue 50% off the price of the x2 dented cans. the customer choose the 50% off which we refunded the same day.

The customer informed us that they would not be consuming the cans which we felt was a complete waste of the produce and we provided our opinion on this decision trying to persuade them not to just throw away the perfectly good produce inside.

We consider ourselves to be very fair and generous when damages are reported, we feel as though the customer service we provided on this issue was both fair and reasonable.

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★★★★★

“Amazing Service”

Written on: 09/12/2013 by jagabar (1 review written)

I placed an order on Friday for 20 bottles of Sunsweet prune juice as they were cheaper than anywhere else. Delivery was up to 7 days but Monday lunch time they arrived. The packing was great and no bottles were damaged. Would definitely recommend them without hesitation… Read Full Review

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★★★★★

“Wonderful customer service!”

Written on: 30/09/2013 by rm806 (1 review written)

I placed an order for some nakd bars as this was the cheapest place I could find them. Unfortunately they couldn't fulfil my order, but promptly and politely let me know. They informed me that if I placed another order, they would give me free postage - which is very nice of them. I then tried to place the order but their catalogue had not updated, but they emailed me to let me know when it was updated - really nice of them to do that! I have been in contact via email with them with a few… Read Full Review

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★★☆☆☆

“Paid a large amount for next day delivery - not honoured”

Written on: 14/06/2012 by eutere (1 review written)

Paid what I regard as huge amount for what I believed was next-day-delivery (£6.60). It turns out I had mis-read the delivery options and this was the fee for 'Priority Delivery' which can turn up in 3 days. They did not dispatch the items for 2 days - which I do not regard as 'Priority'. The customer service agent laughed as he replaced the phone and at no point showed any understanding of Customer Relations. I wrote a similar review to this initially (which admittedly contained an error… Read Full Review

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Guest's Response to eutere's Review

Written on: 19/06/2012

Complaint derived from the customer not reading shipping information correctly as we do not offer a next day service. The priority is a 1-2 working day service as stated on the website. As they were wrongly expecting the delivery to be made on the Tuesday they were of course a little mythed as to why this did not happen. A phone call was made as a consequence of this. During the conversation we informed the customer in a polite, good natured manner that the service offered is not a next day promise. The conversation was ended abruptly by the customer informing us that they would "never shop with us again!"

A few minutes later we where then notified by our system that a review had been left on the review centre page. With Vit-shop dealing with so very few complaints we could easily narrow down the order. Whilst we are happy to receive constructive accurate criticism there were a number of false accusations in the review, of which some have been kindly altered by the customer. We contacted the customer to address the inaccurate nature of her review but we did not at any stage ask her to remove the feedback. The response we received was extremely patronising and condescending. We asked the review centre to investigate the review due to the false claims presented. The customer with all due respect did alter her review but the facts remain that the order was delivered within the time frame stated on our website.

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★★★★★

“Would happily recommend”

Written on: 23/03/2012 by Lura_ (1 review written)

Got exactly what I ordered, quickly and in good condition. No complaints whatsoever… Read Full Review

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★★★★★

“I love this place!”

Written on: 21/10/2011 by ZenGwen (1 review written)

I've recently started paying a lot more attention to my health, and have begun ordering my protein bars and things from this shop. The website design isn't great - for one thing, the basket seems to clear itself after a while, which I found very annoying - but the selection is fantastic, the prices are great, and the shipping is SO QUICK. The first time I ordered, I got a shaker cup for my nutrition shakes and a couple different protein bars to try out, and was very pleased. Now that I know… Read Full Review

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★★★★☆

“vit-shop.co.uk is a good place to buy natural cosmetic...”

Written on: 03/08/2011

I am happy with vit-shop.co.uk, but delivery charge is way too high... This is the only thing that stopping me from buying a lot more from this website. I know companies who can deliver purchases a lot cheaper and in some cases for free, and yet in vit-shop.co.uk they charge at least 4 pounds for small parcel and almost 6 for a bigger one... I am not happy about that, because for 6 pound I could buy another item… Read Full Review

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★★★★★

“Fast and Efficient Service”

Written on: 15/07/2011

Items carefully packed and well wrapped. Order correct and had long lasting use by dates… Read Full Review

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★★★★★

“Very quick delivery, packaged excellently and the...”

Written on: 02/03/2011

Very quick delivery, packaged excellently and the Yeast flakes are a must if you are vegetarian/vegan and wanting to find a new ingredient to flavour your food. Nutty/Cheesy taste- very good!… Read Full Review

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★☆☆☆☆

“avoid customer service is ok but cancelled order...”

Written on: 11/10/2010

avoid customer service is ok but cancelled order wouldnt recommend you can find other shops online better which send the prodcuts you bought so before you go ahead with your purchase have a check round the net first… Read Full Review

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★★★★★

“Vit-Shop was the only place I could find really good...”

Written on: 11/01/2008 by Merrelli (1 review written)

Vit-Shop was the only place I could find really good information about the vitamins and herbal products i wanted to buy. The website, www.vit-shop.co.uk was really easy to use and the items arrived exactly on time. Excellent service!… Read Full Review

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