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Latest Reviews

“Excellent service ”

★★★★★

written by Walton339 on 09/03/2023

We have used Broadway Travel for many years for our annual trip to Madeira and increasingly other holiday breaks. They are always efficient, responsive and accurate. We have never had any problems with the hotel, transfers, flights etc. Of great importance is that if you have a query they provide a phone number and you can speak to a human advisor! The phone is answered quickly and they are friendly and clearly care about offering good service. My wife and I will continue to use Broadway Travel as long as the service remains to the high standard we have experienced over the past few years.

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“DO NOT USE”

★☆☆☆☆

written by Caravanadventurers on 08/11/2022

Worst experience I have ever had with a travel agent. Advertise holidays cheaper than others. When something is too good to be true, it definitely is in this case. Paid for my holiday in good faith, following day got email to say the holiday had gone up by £400. No flights left at the price I booked. Get your money then want more. Go to a better known agency. Date of experience: 08 November 2022

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“Pressure to pay”

★☆☆☆☆

written by Profitt on 03/01/2022

I booked to go away 2years ago and changed to this year at an extra cost again flights was cancelled then I had to get the refund now I tried to move it to next year and apparently the price will go up yet again they will not give you your deposit back in the terms and conditions but who reads through them and now they are demanding payment in full or they will prosecute me what a load of bill for me to change they want £300 but tomorrow 2 pm if I cancel there is a charge of £47 on top of the £1200 I've paid avoid this company at all costs go to a real company in case you can't make your holiday they don't care about covid just the bloody money I'm going to fight them for this back but probably no chance as they are ts and cs

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“Excellent customer service ”

★★★★★

written by Neatie on 06/10/2020

The two agents were brilliant at changing my cancelled holiday. One agent went above and beyond to help me. Very very happy with Broadway holidays

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“Terrible uncaring company”

★☆☆☆☆

written by hpritchard on 09/08/2020

Great service when booking, as usual when it comes to a company taking your money. We found out our holiday was cancelled by another travel company posting about it, we then contacted them and they then confirmed it. No one talks to each other as we had different people saying different things. Their excuse is they won't refund until our cruise company do, although they have had the hotel and flight refunds they have not passed them to us. I don't believe a word they say! It has been over three months since we got notified of the cancellation and no refund has been provided. I will have to go down the legal route like many others will need to go down the legal route. It is a tough time for companies and the way they are treating their customers means it will be tougher for them once things are back to normal. I won't be booking with them again (This is someone who takes 2-3 holidays a year) and I have been spreading the word to let others know not to either and I know a lot of people that go on holiday, so they have lost out again because of THEIR bad service. Adding to the fact not only do they have mine and my Mum's money, they are not communicating that they are doing anything about processing the refund or keeping us updated. No communication whatsoever. So legal route for us to get our money back, which will cost them more in fees. Terrible company!

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“not for disabled ”

★☆☆☆☆

written by AAbcdefg123 on 27/02/2020

Egypt bathroom not equipped for disabled Marble floors slippery Can’t go out accosted by beggars this applies to hotel Nile trip-you have to walk aplank o get on and off the boat no safety rail 4 floors no lifti did no sightseeing because of the plank on and off the rep was useless I asked about flying to Cairo and he just robed me off saying wait until we get to Luxor when we did he was no where to be found so I can say I was so upset when we got back to the hotel I asked about Cairo but was told not possible although I was all inclusive this did not apply to drinks on the Boat The Holliday was the worst I have ever had and if you continue to hirer reps like mine you will get lots of unhappy people like me I think you should tell people that the Nile cruise is not for semi disabled people I will tell you my reference number because I would like you to contact me please it’s BTS217035

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“online money stealers”

★☆☆☆☆

written by choc999 on 24/03/2019

do not book with this company, you book online with a so called final price. they then ring you back and up the price. then refuse to give you your money back.please excercise caution when dealing with this company

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“Morocco experience ruined ”

★☆☆☆☆

written by on 06/03/2019

No information about what costs to expect, currency to take, amount to tip driver and guide. Hotels nothing like the examples given. Nobody to meet us at the airport. A Thompson rep finally located our guide. Guide spoke very poor English and understood less so all information was read from a guidebook. He was unable to understand our questions. I learned more from the street sellers in a Berber village on the last day who spoke and understood English and French. Arriving at our hotel late on the first night we were hit for £100 per person before we were shown to our room or allowed to eat. We subsequently found that we had paid for items provided free by the other tour guide to his group. Not allowed time to stop or shop unless it suited our guide.

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“Great holiday, some poor communication”

★★★★☆

written by on 26/10/2018

We booked with this through a deal on TravelZoo; so we got a good price, but it was still more than we normally pay. But I was terrifically impressed with the service from Broadway at the outset, as we had some extras which made us a bit difficult to suit, but the staff member we spoke to directly was really switched on and found several options for us; very communicative and helpful. However, not long after she left the company, and after that communications were fairly poor - no more personal communications from a name, just 'Admin Mailbox', we were sent emails saying they attached our travel documents when they didn't, then were sent our travel documents in an email saying 'final documents will arrive 2 weeks before your departure' - so we thought there was more to come, but in fact there *wasn't* - it was all *very* muddling and very slow. Also we read some reviews online that really made us worry, about organisation of holidays not working. So we got quite nervous beforehand. But we needn't have worried - it was a fabulous holiday, and everything worked like clockwork. All the transport arrangements, flights, shuttles, transfers, all the accommodation – all went perfectly. All the accommodation was great, and with good helpful staff, and all the transitions were easy. It was such a wonderfully easeful way to have a holiday – in a country we don’t know well, it was so luxurious to have it all sorted out for us. So after a lot of unnecessary chasing, it was a *superb* holiday

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“Beautiful historic Prague ”

★★★★★

written by on 15/10/2018

First trip to the beautiful city of Prague . Hotel Duo is a very efficient, stylish and immaculately clean hotel situated outside the city . Using the Metro is very easy. Booking and travel arrangements were also efficient and stress free. Would strongly recommend to anyone. Only issue was that the hotel was very warm and we had to have the window open ! Breakfast was very plentiful with lots of choice. For the money I would have to say this is hard to beat. Staff all very well trained and well mannered . For a extremely busy and large hotel it is a credit that everything seemed so good. Well done. Only shame was I did not eat in the Hotel restaurant. Thanks Broadway Travel .

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“Lisbon and Porto”

★★★★★

written by on 31/08/2018

A superb two centre holiday. Thank you for looking after us so well. Marques de Pombal in Lisbon was a real eye opener. A superb hotel in a "classy" part of town, convenient for metro and buses. Full marks to hotel staff who were highly efficient. Would recommend without reservation. A very pleasant, (and absurdly cheap compared to UK prices) journey to Porto by high_speed train. Hotel Trinidade was close to the town centre in Porto. Fortunate to have four star status from our experience. Room comfortable enough, but tired. Scuffed carpets, paint chips in the shower room. Reception staff offhand, but the breakfast provided was very good, with efficient and pleasant service from staff.

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“An excellent experience”

★★★★★

written by Harper452 on 31/08/2018

All aspects of our holiday arranged through Broadway was perfect. Everything worked & went according to plan. So good to arrange the holiday by actually talking to someone instead of all online. Excellent service with our interests at heart. We found the holiday to be excellent value too. Quality of hotel, airport transfers & tours in resort were all very professional & of a high standard.

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“Very Professional”

★★★★★

written by on 16/07/2018

I found every aspect of organising our trip away so easy with Broadway Travel, nothing was too much and they were so helpful all along the way. Then a couple of days before the trip one of my friends travelling had to cancel because her dad was very unwell and another friend took her place. Broadway Travel sorted all the changes out within an hour with new documents for the flight, airport car parking and the transfers at the other end. I did not have to worry about a thing. And any questions I had were answered straight away.

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“Shame I can't give nil stars”

★☆☆☆☆

written by SC1948 on 14/05/2018

Booked a holiday through travel interaction which turned out to be through Broadway Travel. in the event Broadway travel responded to my letter of complaint by saying that they were sending this on to travel interaction.....Talk about passing the buck. According to the response I received everything that went wrong was my fault ! . I will never use either firm again and would advise you to steer clear.

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“On your own”

★☆☆☆☆

written by Clinicalpharmacist on 18/04/2018

Having taken several holidays with Broadway travel , my general opinion was they were quite good and that is probably still the case provided nothing goes wrong . My latest experience with them highlights the difference between a good company from a bad company , how do they handle things when they go wrong and the answer was illustrated when returning flights were cancelled . The answer simply is you are on your own , in fact the only advice you will get is take it up with the airline not our problem . The fact is the mass of small print is basically to protect them not you and they will insist every buyer is totally aware of the position . With these holidays there should be a clear warning stating if flights are cancelled you are on your own.

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“Smooth Break”

★★★★★

written by ukCarlson1976 on 26/03/2018

A wonderful break in Krakow was easily and smoothly organised on the Broadway Travel website. Excellent choices of hotels and good information to assist in choices. Wlii definitely use them again.

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“Every detail taken care of!”

★★★★★

written by on 21/03/2018

3 friends and myself booked a 3 night trip to Marrakech in March. From the moment of booking everything was taken care of. The flights were with Easy Jet and were excellent with plenty of leg room and we all sat together. On arrival at the hotel, Palm Menara, which was well situated, we were told that a local guide would be visiting us after lunch. His name was Rasheed and the advice he offered us was invaluable. The first evening he collected us from the hotel and showed us where various things were in relation to our hotel, including safely escorting us through the Souks at night. Then he took us to the restaurant we had asked for a recommendation for and made sure we knew where to get a cab home from; what sort we needed as there was 4 of us; along with what was a reasonable price to pay so we weren’t ripped off? He also warned us the weather was turning the following day and suggested some trips we might like to do. There was no pressure to buy from him and we didn’t decide to book one till the following afternoon. It was a great price, a fantastic trip to the Atlas Mountains and was thoroughly enjoyed by all of us. At our request, as the first restaurant was so enjoyable, we asked for a further recommendation that evening. To our delight he not only made the booking, but escorted us there, and checked we were going to be ok getting a taxi back to the hotel? I have never known such service and it certainly was the icing on the cake for a perfect break with friends! I will certainly use Broadway Travel again without hesitation and I think that goes for all of us?

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“Brief holiday with friends”

★★★★★

written by on 16/02/2018

This is the first time that we have used Broadway Travel, they have been excellent in every way, from booking with ease, sending documents, assisting with wheelchair assistance, the hotel they selected was very good and advice given was very helpful to old codgers, well done Broadway Travel we will been using again

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“Excellent Service”

★★★★★

written by JonathanMorgan58 on 16/01/2018

Excellent Service, everything confirmed in writing, not a single hitch and will use them again and again

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“Perfect break”

★★★★★

written by Cfromsussex on 23/12/2017

We travelled to Lisbon for a short break in December and cannot speak highly enough of the service we received from Broadway travel. The whole experience went very smoothly from start to finish including the flight, transfer and hotel which was perfectly placed for easy access to the metro. The whole experience exceeded our expectations and I would recommend Lisbon to anyone wanting a city break. There were no negative points.

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Asked by ellieclare on 17th June 2014 Report this content
We have booked our holiday 3 weeks ago but keep being sent new accommodation vouchers with different operators. Have received 3 sets of vouchers now and description of room is different on each set. How can we be sure we are going to get what we have paid for? Why is this happening?

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Answers (2)
Report this content sharpeyes47 Written on: 17/06/2014
I have only used the directline bit of Broadway but always found that a phone call answered any query - their staff are very helpful and if something has gone wrong with their system they will want to know so that they can sort it out. Not much use asking on this site - talk to them!
Report this content Loweco Written on: 18/06/2014
We have used Broadway on several occasions and friends have also used them, we have found them to be very good and answered any questions directly. Give them a call and explain your situation i'm sure they will put your mind at ease. We had our last holiday changed as the hotel closed early for a refit, we ended up with a far superior hotel than first booked.
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