Easily, www.easily.co.uk Reviews

★★☆☆☆
2.2 / 5
68
31% of users recommend this
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Easily, www.easily.co.uk

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 17/01/2017 by dereklsimpson (1 review written)

I had a problem with accessing my email account so contacted Easily. The problem didn't originate from them, but they went extra lengths to help sort out my problem. They replied to my emails promptly, even phoning to offer help… Read Full Review

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★★★★★

“Great customer service”

Written on: 11/01/2017 by salmckeown (1 review written)

I am a freelance journalist and one of the companies I work with could not send me emails. They kept getting bounce back messages and I was losing work – not a good situation in these cash strapped times. I contacted Easily and they identified the problem. It turned out that I was on an email blacklist - no idea why but hey that's technology for you. Now I am whitelisted and very happy. Thank you, Aurelio… Read Full Review

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★★★★★

“Fabulous service, knowledge and empathy”

Written on: 10/01/2017

He was brilliant just now. He got me set up properly, but he did it with a really friendly and empathetic manner, he kept me calm, and he was supremely patient. We had a nice chat while we waited for the system to process things, and he was completely knowledgable and clear with me on what to do. This is exactly what I needed. Thank you. As a customer experience this was as a 120% out of a 100! I would recommend him to anyone else and he should be your employee of the week/month/year!! Well… Read Full Review

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★★★★★

“problem solved speedily”

Written on: 30/12/2016

A very big thank you to D B in your support team for his patience and clear support to clear up my email accounts. Great to get a problem solved in double quick time without any hassle Thanks again … Read Full Review

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★★★★★

“Excellent service”

Written on: 20/12/2016 by Showstoppers (1 review written)

Over the last few weeks, due to the collapse of my web design provider, I have had to change a number of services with host providers. I have had some queries in how to do these and on both occasions I have spoken to t he support team at Easily, the guys have been brilliant. Answered my questions quickly and in a non-patronising manner, in a way that even a non-techy person like me could understand. Cannot recommend them highly enough… Read Full Review

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★★★★★

“I always recommend Easily”

Written on: 01/12/2016 by MrsMofMK (2 reviews written)

I've had dealings with several different ISPs over the last 20 years, and none of them have been as easy as Easily. I especially like the fact that Easily reminds me when renewals of domains or hosting are due and gives me the chance not to continue with them if I wish. I have found it very simple to contact the customer service team who have always been extremely helpful on the rare occasions when I've run into difficulties. In a nutshell: excellent service, good value for money and therefore… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 30/11/2016

I received excellent customer service from Easily. He dealt with my website issues effectively and efficiently. And I would definitely recommend them to friends and family… Read Full Review

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★★★★★

“Simply the best”

Written on: 22/11/2016 by Deon1983 (1 review written)

Each time I call for technical assistance the response is terrific. The advisors talk me through each step of the solution and are prepared to spend as much time with me as is required. Easily have set the bar high. Please keep it there and also keep your 0800 help number… Read Full Review

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★★★★★

“Real, helpful people!”

Written on: 19/11/2016

In the digital age, where we least expect to speak to an actual person to get help (we're endlessly directed to pages and pages of HELP FAQs that never actually help), and for such a crucial service such as setting up email, it as a JOY to be able to dial a help number, speak to a real person, and then find that the person who answered the phone was actually qualified to deal with the problem. He picked up immediately where I was in the process of setting up a new email account, patiently… Read Full Review

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★★★★★

“Fab Tech Support!”

Written on: 08/11/2016 by Wiltshiremum (1 review written)

"Your inbox is full" they said to me. "Huh?" No incoming emails for 3 days = phone call to Easily helpdesk --> problem resolved without me feeling like a dumbo! I told them I don't do technospeak/jargon - not a problem they said. And it wasn't. They were patient and helpful - probably why I've stayed with them / used them for so many years. Thank you, Easily… Read Full Review

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★★★★★

“Great service, good value”

Written on: 03/11/2016 by qbCarey119 (1 review written)

Great service, good value… Read Full Review

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★★★★★

“helpful and swift”

Written on: 02/11/2016 by Fletcherdl435 (1 review written)

swift and helpful resolution of my account issue, done over the weekend. Great service… Read Full Review

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★★★★★

“Helpful helpdesk”

Written on: 15/10/2016 by Camiller154 (1 review written)

I had a problem with my business email which I could not resolve, (I have had my business website\email for approximately 10 years with no issues)within 10 minutes of speaking to the helpdesk it was resolved and working again. Excellent and knowledgeable service… Read Full Review

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★☆☆☆☆

“Easily Is A Shambles”

Written on: 07/02/2016 by HanaMcGinnis (1 review written)

I have been an easily customer for over a decade and up to now I have been happy with their service. Unfortunately that all changed yesterday when my company had a total blackout on receiving emails. Unfortunately for me I have three separate domains held with easily and all of them were out from 9am until approx 2am the next day. Their was no live chat on Easily website and waited for over 40 mins to be told limited information from a customer service advisor. I would have expected better… Read Full Review

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★☆☆☆☆

“Email suspended for 14 hours - again”

Written on: 04/02/2016 by richardmp (1 review written)

Yesterday, not for the first time, customers weren't able to receive any emails from about 8.30 in the morning until 10.30 at night. Impossible to contact any one because of insufficient staff and no easy-to-find explanation on their website. No acknowledgement or apology either. If you want reliability and good service, I suggest you look elsewhere… Read Full Review

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★☆☆☆☆

“Shambles!!”

Written on: 03/02/2016 by Jaydang70 (1 review written)

So today my email went down which lead me to call Easily. It is unlikley to be a coincidence that both their telephone lines and their 'live chat' online support is switched off!! Leaving me no form of instand support. I suspect they have another system failure and someone who couldnt care less about their customers has switched off the constant ringing phones - very poor… Read Full Review

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★☆☆☆☆

“Not very impressed, this is our first year with you as...”

Written on: 01/02/2016 by Ellenw1976 (1 review written)

Not very impressed, this is our first year with you as our host retired and we have received an email to renew our Domain name but when i try to log on to do this you say invlaid password so i followed the link to changed this and changed my password but you still says the new on is invalid so i am unable to log in to pay for the renewal and it will expire next month. I am not happy… Read Full Review

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★☆☆☆☆

“POOR SERVICE”

Written on: 24/01/2016 by CaraStone (1 review written)

They are not interested in trying to assist you with any problems. They would rather put you on hold, until you hang up. Not very user friendly… Read Full Review

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★☆☆☆☆

“Messy management interface and non-working elements”

Written on: 15/01/2016 by 144Stone (1 review written)

Domain management page is messy and non-intuitive. The key to the icons is wrong as the icons in the key are not the same as the icons on the page. The live chat in the help section is never live and the button to call tries to launch a web application rather than actually give a number. on your ask a question page the submit button is hidden off the page and the dropdown text boxes are cut off in firefox. All further pages leading from this page are cut off in a frame. Even this Review… Read Full Review

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★★☆☆☆

“Gone downhill - fast”

Written on: 25/12/2015 by Hunterqx173 (1 review written)

I have used Easily for years. I am not sure what has happened in the last few months but it is garbage now. I have worn out a mouse trying to navigate the website, the scroll wheel is red hot. Pages don't load. Its probably the worst website I have used for a long time. As for the service, no Chat available, phones not answered, email response is slow as always. I don't want to move all my domains but things have to improve and quickly. I have always paid a premium for easily services but it… Read Full Review

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