Easily, www.easily.co.uk Reviews

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“completely unreliable and appalling customer service”

Written on: 29/07/2014 by Alice282 (1 review written)

I'be been with them for years, but recenly the reliability has been awful and customer service is non-existant. Email disappear, the service goes on and off without warning and the interface is arachaic. Don't go near them with a brage pole… Read Full Review

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★★☆☆☆

“Gone downhill”

Written on: 29/07/2014 by Alexandriae36 (1 review written)

Agree with others, the almost weekly problems I've experienced with my (very basic) business website have actually left me quite traumatised and with no option but to change host. Very unreliable set up. Staff are all nice but the company business model needs an overhaul, with a focus on stability rather than just packing as many users onto each server as possible… Read Full Review

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★☆☆☆☆

“used to be good but now terrible”

Written on: 27/07/2014 by Irisj416 (1 review written)

having used them for over 15 years I have been happy with them up until the last year or two. It has been getting steadily worse and now there is no other description than terrible to describe them. SQL server hosts go off line regularly, they have to move hosting servers several times and each time settings get changed resulting in pages that used to work not working. It then takes HOURS to even get through on the support line and then they claim not to know anything about the problem, then… Read Full Review

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★☆☆☆☆

“"There are no reported errors with the easily system"...”

Written on: 16/04/2014

After using Easily for more years than I care to recall I am disappointed that their level of service has fallen so low. Three websites down for over a week and replies claiming "our engineers are working on it". Now no responses for updates for the last three days. To top it all their website continues to display a message on the support page stating that "there are currently no reported errors with the Easily system". Now looking for a more reliable supplier… Read Full Review

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★☆☆☆☆

“If you value your business seek out a different provider”

Written on: 01/03/2014

This company's servers are down with alarming regularity. Recently they have been down twice in one week. No emails for seven hours, no communication from the company, nothing on their twitter feed - just radio silence. Then when servers back up the throttled emails - those that weren't kicked back - start flooding in out of order. An absolute nightmare and my clients have had enough. It makes me look terribly unprofessional. I am looking at how I can migrate out. On a positive note, their… Read Full Review

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★☆☆☆☆

“no business email receipt for 24 hrs, no communication”

Written on: 01/03/2014 by Yaretzi186 (1 review written)

We have been with this company for a while. Emails take far too long to arrive in my opinion. Sometimes have to resort to personal free gmail account so that I can do things quickly. Currently we have not received anything for over a day, our customers probably think that we are ignoring them. Their customer service is very, very poor in my opinion. Looking for a new email provider-any recommendations ?… Read Full Review

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★★☆☆☆

“Unhappy recent experieces”

Written on: 01/02/2014

Having been with easily for some ten years, I'm now looking at moving away as I have nothing but problems over the past months. I have had an SSL certificate added to my site - and it took almost a month to get it working - and it's more expensive than many other providers offer. Also have loads of grief with a new web design and shopping cart SW I'm using. I just cannot create pages in PHP that seem to be accessible - and the support has been (so far) pretty useless… Read Full Review

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★☆☆☆☆

“Only one star as it's impossible to give zero.”

Written on: 25/01/2014

They offer a one-click wordpress install for their basic package. A client of mine already had the hosting but wanted me to build their wordpress site with a simple booking system - payment provided by paypal. In my opinion the server IS NOT CAPABLE of hosting a wordpress site or any other CMS - it seems like every other http request is met with '403.9 Access Forbidden: Too many users are connected'. Very poor indeed - support requests have been met with 'we are looking into the problem' but… Read Full Review

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★★★★☆

“Never had a problem in 10 years”

Written on: 12/11/2013

Like other reviewers I felt the need to say that I've used easily for over 10 years and never had a problem at all. Their customer support support has always been quick and helpful, and although they are maybe not the best value for money and the control panel is overly simple, I havn't considered going elsewhere ever as I've never had a problem with anything… Read Full Review

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★☆☆☆☆

“Reviews here are not harsh enough!”

Written on: 09/10/2013 by MichaelWalker (1 review written)

Personally, I don't think even the negative reviews here are negative enough. The other day, a site of mine simply disappeared. I could not ftp to it and when I visited the MySql admin page, I was greeted by the message 'no database tables exist'. Easily's explanation was that the site had been suspended 'over a month ago' due to bandwidth being exceeded. Total rubbish, as I'd actually successfully updated parts of the site myself not three days previously. They also claim not to keep… Read Full Review

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★☆☆☆☆

“Terrible - Control panel just doesn't work full stop”

Written on: 29/05/2013 by webdev2013 (1 review written)

Absolutely do not use Easily - it will give you massive unnecessary problems if you do. Not user friendly admin section at all… Read Full Review

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★☆☆☆☆

“avoid easily unless you want problems”

Written on: 04/05/2013

You upload new files to your site and it takes ages before the recent version appears on your site. then later you find they have replaced your file with a previous version. Great, huh? All that work and you find it's been replaced and you latest version lost. Support? takes a lot of persistnece / patience to get any reponse from support. not worth spekaing to support as they don't get problem right and yu hav to write it down for their systems people. support never actually resolve your… Read Full Review

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★★★★☆

“Great!”

Written on: 11/04/2013

Normally I hate writing web reviews but read these ones here and thought nearly all are too harsh. I've been using easily for a while now and: 1. NEVER had down time. 2. NEVER been hijacked 3. Always been assisted by support teams 4. Fastest page loads times I've seen 5. Very low costs for services 6. PRICES STAY THE SAME after a year unlike other hosts. Email services have only ever been down for 1 hour in 3 years! Email is fast and downloads quickly. There is only one negative: The… Read Full Review

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★☆☆☆☆

“I run a small web design business with a friend and we...”

Written on: 13/03/2013 by dommmod (1 review written)

I run a small web design business with a friend and we used easily for hosting and as a domain name registrar for more than five years. We moved all our hosting away from them about eighteen months ago because their database servers seemed to be massively overstretched causing long page loads and timeouts. The straw that broke the camels back came whilst visiting a prospective client and trying to show them our portfolio but the server timed out! They seem to be OK for the hosting of static… Read Full Review

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★☆☆☆☆

“Easily, The worst of the worst”

Written on: 15/01/2013 by Robuk555 (1 review written)

Easily, are the worst of the worst, and I would advise everyone to not touch them with a barge pole..... I had two domains with them for 11 years, and when the renewal came up, i decided to transfer to another host due to their over the top costs and useless customer services, so did all that was necessary to get my main .com one moved across, paid the other host and thought it would all be sorted. Little did I know, but that was the start of my problems...... after my new host had contacted… Read Full Review

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★★★★☆

“Reviews here are too harsh”

Written on: 11/10/2012

Don't normally review stuff online, however, thought I should speak out after reading all of the negative comments on here. I have been using Easily for hosting web sites and ad hoc e-mail since they started and have never had any issues. The only time I have needed to contact them is when I have wanted to transfer my web space from one hosting service to another - non standard - and they got me up and running within 24 hours. The only reason they don't get 5 stars from me is for the control… Read Full Review

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★☆☆☆☆

“Most terrible not user friendly back end system ”

Written on: 06/09/2012

The cryptic 1990's back end system and lack of control panel for the simplest of tasks is ridiculous in the year of 2012. They really need to sort themselves out. I've been working as a web developer for 10 years and only just came across their hosting services through a client who had an existing website on their servers. I would not recommend this to anyone… Read Full Review

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★★★★★

“no issues in over 10 years”

Written on: 09/07/2012

after reading the other reviews on this site, i felt compelled to add a more positive review. I have been using easily for over 10 years, and not once have i had a reason 2 complain about them. i have other 1 dozen domains, and multiple websites hosted with them. all working ok… Read Full Review

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★☆☆☆☆

“Easily review”

Written on: 26/05/2012

Im a web developer so i use a lot of hosts and domain registras. EASILY IS THE WORST......by far. First of all there admin panel is terrible everything seems to be hidden away. Secondly you cant do simple tasks such as access your database without getting a link sent over. I wanted to update the nameservers one day, guess what i actually found the option but i coudlnt change it without getting in touch with easily. 5 days and about a dozen phonecalls later they switch it over. I've just tried… Read Full Review

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Leighpilot's Comment

Written on: 24/11/2012

I couldn't agree more. The other hosting companies I use have 24/7 support. What an abysmal set up in this day and age when a control panel is vital. I design in Joomla and the installation took two days and three attempts from Easily to get it working. Now I sit with 500 internal server errors until someone gets back to me with a solution

They are fine for buying domain names no more.

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★☆☆☆☆

“Used them for nearly 10 years or so and recommended...”

Written on: 19/03/2011

Used them for nearly 10 years or so and recommended them to lots of friends.

Those recommendations stop this month.

Recently a problem has crept in where underscores aren't allowed in their DNS records (they used to work, and are valid under all the DNS RFCs). No biggie, every company has a blip from time to time and you just get on and fix it. Not these guys - after two weeks of to-ing and fro-ing over email not only has the matter not been resolved but the support tech just keeps telling me… Read Full Review

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Guest's Comment

Written on: 15/06/2011

Dear customer
We are sorry that your customer service experience fell short of your expectations. Please note that we did fix the issue and this was deployed on the 30th of March. We apologise for the inconvenience.
Regards
Stephanie McLean
Product Manager

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