Sea Pets Reviews - www.seapets.co.uk

Click here if this is your business
★★★★☆
3.8 / 5
365
72% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sea Pets - www.seapets.co.uk - Ask a question now

Media Gallery for Sea Pets - www.seapets.co.uk

Sea Pets - www.seapets.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Appalling communication, no order update, part delivery”

Written on: 05/05/2016 by Dudleygf435 (1 review written)

laced my order of 6 items valued at about £60 on 20th March when payment was taken immediately. Received confirmation email. 2 weeks later had received no update so emailed them. Reply came 3 days later explaining supplier issues but no expected delivery date given. Phoned but no answer so sent email 7 days later requested further update & reply stated 2 items still outstanding from their supplier. Part delivery arrived 7 days later containing 4 of the items, one of these was broken. Emailed… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“do not use this company”

Written on: 21/04/2016 by cathcat (1 review written)

items ordered still not delivered after waiting 6 weeks despite being in stock at the time of ordering and paying for priority delivery, customer services a joke they do not respond to emails and if you are lucky enough to get someone on the phone they are rude, unhelpful and will hang up on you. eventually cancelled order and still waiting for money to be refunded (been 3 weeks) would not recommend anyone to use this company… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Service”

Written on: 18/04/2016 by Mossea1983 (1 review written)

I ordered two dog beds first week of February 2016' the money went out of my account 8th February, when ordering it stated they were in stock and would be with me within 5 days, we received an email two and half weeks later stating they didn't have any in stock and couldn't give a date how long they would be, as I had ordered them originally because I need them now I rang and cancelled the order, we were told within 14 days from 1st March we would receive an email and refund, today is the 16th… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“bad customer service”

Written on: 17/04/2016 by MichelleHutchison418 (1 review written)

I ordered a trigon 190 tank and cabinet having been told on the site there was a discount when I rang them I was told this was wrong. Still with the promotional extra accessories I ordered it anyway and as extra a juwel digital thermometer. After various p calls someone actually picked up the phone and I was told about a week on delivery with no weekend phone call on day of delivery I had no pre phone call but luckily i was in. The driver helped me in with the tank rather then just kerbside and… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Items not in stock, delays and do not update customer”

Written on: 05/04/2016 by 178Anderson (1 review written)

Placed an order for an external filter on the 27/03/16. A week went by with no sign of dispatch, sent two emails to which I had no response. I managed to get hold of someone on the premium rate phone line only to be told that the product was not in stock and would not be with me until 06/04/16. After reading a number of negative reviews I contacted seapets by phone on 05/04/16 to check that the item would be with me the next day, however I was then informed that the item was still not with them… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Non delivery of goods and non refund”

Written on: 12/03/2016 by McGarryek478 (1 review written)

I placed an order for some dog chews which appears o have been delivered to someone else. I supplied a copy of ID and signature only to be basically told 'tough' I have not been offered a refund or a new order, nothing, I have looked at the consumer rights on this matter and the contract is between seapets and me, nothing to do with the couriers...... STAY AWAY FROM THIS COMPANY YOU PAY FOR THE FRESH AIR ONLY There is nowhere to tick in relation to bad customer service so posting the review… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“refund not arrived”

Written on: 02/03/2016 by jqMurphy-Alt163 (1 review written)

Ordered a aqua one protien skimmer it arrived broken after sending photos of damage they collected and said they would refund my money six months on still waiting . even after trading standards involved . … Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Vivarium Tank”

Written on: 24/02/2016 by Makennay73 (1 review written)

Very friendly!Next day service! Tank looks great… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“TO BE AVOIDED”

Written on: 23/02/2016 by emmyhill (1 review written)

This company is very unprofessional. I ordered in stock items for next day delivery, as I needed them for animals and wanted to get them set up and working ahead of the turtles arriving. However, I was not updated on the status of my order and finally had to call to find out what was going on. The customer serice rep offered the parts of my order ready to go on next day delivery but when the delivery company called me, they offered the earliest delivery of the day after that. I immediately… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“disgusting ”

Written on: 13/02/2016 by 1970O'Neal (1 review written)

this is the second time I've ordered from seapets, and once again I've been so dissapointed with them, not only did i pay for next day delivery but, they don't keep you updated via email, with whats happening with your order, and they don't take down the items on there website that are no longer in stock, giving me, the customer false reading, I've know been waiting for my order for a week, and they are not giving me any money off or even my NDD off, i find it disgusting that they can do this… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Fantastic!”

Written on: 30/01/2016 by Abdiel50 (1 review written)

I ordered my terrarium with sea pets as it was the cheapest one I found on the Internet! Then I read some reviews (which I know you should do first) and got nervous to see if it would actually turn up! I noticed the confirmation email which came through straight away which was a good sign? And the money out of my account, but many people said about this company being bad. The next day I received an email saying as soon as my item is in stock they will send it next day. I thought this was when… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“They couldn't get p i ss e d in a brewery!”

Written on: 06/01/2016 by 294McLaughlin (1 review written)

Got my money back at last, had to go through paypal for refund. Constantly told me they had posted item when they had not… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Appalling service, avoid!”

Written on: 16/11/2015 by NJS1982 (1 review written)

OK, so I ordered bulk some fish food from this company. They failed to let me know that they were out of stock of the item, but still took an immediate payment on my card. Fair enough I suppose, but I had to email them twice to ask where my order was, over a week later, with no response. I had to then call them up to be told they were expecting a delivery 'that day' and I would be called back that afternoon to say if it was there or not. I had no call back. So I emailed again. I was told they… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No stock, No refund, No support”

Written on: 10/11/2015 by Nibss (1 review written)

Ordered a variety of different aquarium supplies/ fish food. Was sold 3 bags of gravel that they don't have in stock, asked them to refund me for the out of stock product and send the rest. Still waiting for this after almost 2 weeks, have had to open a paypal claim. Make sure to check what they have in stock prior to ordering, do not trust the website as whatever they say is in stock probably isn't. Shouldn't have to fight for my money back! Was literally told that there is no stock at the… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible service, will not deal with this company again”

Written on: 30/10/2015 by Meadows63 (1 review written)

Ordered an item online and now trying to return and reorder in different size. Been trying to contact company by telephone, left several voice mail messages and still not had a response after 5 days… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“very poor sarvice”

Written on: 25/10/2015

I ordered a protein skimmer took three weeks to arrive and when opened the collection cup was broken away from the main unit contacted seapets and was told to send pictures I did two weeks later they picked up but now three weeks later still waiting for refund after mentioning e-mails to the person I dealt with that's if he bothers to reply … Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Brilliant service ”

Written on: 08/10/2015 by CaidenMcCain (1 review written)

On a Sunday evening I ordered an aquarium and a cabinet through Seapets website. On Monday I looked at all the reviews and felt disappointed in myself that I hadn’t checked these out before I ordered. Wednesday I received an email saying my order should be with me within 1-2 days and then another email the same day saying my order was out for delivery. I rang the courier company as Seapets emailed me a tracking number and the name of the courier company to arrange for delivery as I wanted… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible customer service”

Written on: 26/09/2015 by PetAnt (1 review written)

Ordered fish tank on line in mid July. Tank arrived broken. arranged for collection and replacement. Tank collected, 29th July. About 14 days later, still no replacement. Company apologised and promised I would have tank within 48hrs. Order cancelled on the 18th of Aug as still no replacement or communication from Seapets. Since then I have rang 5 times to arrange for our money (Nearly £140) to be refunded. I have had excuse after excuse, apology after apology and promise after promise BUT… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“they sell items that they don't have in stock and are...”

Written on: 13/09/2015 by pamgrey-witchthompson (1 review written)

they sell items that they don't have in stock and are fast to take your money, but don't bother sending a confirmation email and won't refund your money if it doesn't arrive. Google for 'seapets reviews' before you buy from this shower and save yourself lots of stress. Hundreds of people have beentaken in by this company, all tell exactly the same tale… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Don't be fooled by special offers!”

Written on: 09/09/2015 by HappyMum99 (1 review written)

I promised my daughter a fish tank for her birthday and saw a great offer on seapets so ordered tank and all accessories needed online. A few days later I received an email from them saying the couldn't process payment unless I provided further information including proof of address and that proof that the card I used was mine! I replied that they didn't need this information as I had paid online and went through visa verification process and the money has left my account!! But they were… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
seapets.co.uk