Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“no stock no refund”

Written on: 18/06/2015 by Tuckerr1987 (1 review written)

Ordered numerous items online, paid by debit card. Seapets unable to fulfill all of order even after me changing items to accommodate. In end I cancelled order. They agreed to refund which would take 10 days. A month later I am still waiting. Before you use this company speak to a real person - check your items are available for immediate dispatch, use a credit card or pay pal so you have protection. Better still use a different company… Read Full Review

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“Absolutely awful service by bunch of thiefs ”

Written on: 17/06/2015 by rossshaw (1 review written)

There web site crashed 3 times but still managed too take a 1000 pounds out of my credit card 15 phone calls and countless emails later I've been forced too seek legal advice on getting my money back avoid at all costs… Read Full Review

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“Non-Payment of refund”

Written on: 06/06/2015 by Ebony1 (1 review written)

I placed an order worth +£105 for 2 x Ancol Chair & Sofa throws on 9th April 2015 and paid via PayPal. The items I wanted were out of stock. It is now June 6th. Despite contacting them 3 times by phone/email, I am still waiting my refund… Read Full Review

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“Appalling service, avoid at all cost.”

Written on: 22/05/2015 by andyf480 (1 review written)

Appalling customer service, 20 days and still waiting for a refund on an item that was canceled within minutes or order placed so payment should never have been taken in the first place. Ignores emails and makes promise after promise when called, yet no action is taken by them. Will never use again avoid at all costs… Read Full Review

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“Turtle aquarium – fantastic care”

Written on: 17/05/2015 by Mj_jukes (1 review written)

Great customer service from Seapets. Ordered a very delicate product that was dispatched through a sensible pallet delivery carrier. First product had a minor flaw, but was replaced within 24 hours. Company was in touch the whole time and was exceptionally helpful. Product itself is great – sturdy, stylish habitat for small terrapin(s)… Read Full Review

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“would deal with again”

Written on: 04/04/2015 by Bowenjo13 (1 review written)

Ordered item March 21st received April 1st. Fragile item ordered. Very well packaged and made it here in one piece. Very good price and postage. Would deal with again as prices are very good. I will bear in mind postage is slow. … Read Full Review

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“ITEM NOT IN STOCK”

Written on: 29/01/2015

ordered the item and paid for priority/express delivery. Received an email saying the item would arrive the next day and be sent out to me immediately. FOUR DAYS LATER, the same story except that now they are saying they will ORDER the item and blamed the manufacturer. Very unprofessional with NO Customer service whatsoever. Just received an email saying I will have to wait TEN DAYS to get my money back. DO NOT BUY FROM THIS COMPANY… Read Full Review

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“item not in stock”

Written on: 23/01/2015 by 372Fournier (1 review written)

Orderd a viverium wich I thought was in stock 17th Jan. Phone them to converm order 20th Jan they said it would be with me within 5-7 days, Then had an email 21st Jan saying they would not have stock till the end of the month but still took my money. Luckily I payed by paypal getting my money back, as they are chaseing seapets as they did not have the funds in there paypal to refund the money. Orderd one from amazon for the same price arriving 24th Jan… Read Full Review

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“Complete waste of Time - Don't waste yours.”

Written on: 22/01/2015 by derek1948 (2 reviews written)

They state "Seapets is the perfect place to find all of the dog supplies". I placed an order and got a confirmation of 3 to 5 days delivery. After this period passed I emailed and asked for a revised delivery date. I had no response to this an therefore cancelled my order and got the goods via Amazon at a slightly better price and next day delivery without further charge… Read Full Review

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“Appalling!!!”

Written on: 18/01/2015 by Milagrosw180 (1 review written)

Don't use this company,please.I placed an order which was supposed to be in stock on 8/1/15.No notification that it wasen't we recieved a delivery on the 15/1/15 not what we ordered smaller and cheaper but with invoice for original item ordered.Think they were hoping I wouldn't notice or take it any further.I contcted Seapets who initially said the order was right but changed when I said I had the e-mail confirming the order and no real apology.Was told I would have to stay in for order to be… Read Full Review

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“Gross liars”

Written on: 09/01/2015 by 246Humphries (1 review written)

Despite these reviews I stupidly went ahead and ordered from them. NEVER AGAIN!!! I was told the aquarium was in stock turns out this was a lie, I was told I could change the colour of gravel. This to was a lie they wanted extra for it. Spoke to customer non services they had a million reasons why this order was treated in this way, they seem to lie about everything I was told it was all explained to me when ordering, it certainly was not, they made me feel as if was wrong with everything and… Read Full Review

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“Terrible”

Written on: 08/01/2015 by AbbiesMum (2 reviews written)

Ordered an item 9 weeks ago, which was supposed to be in stock only it wasn't and wouldn't be again. Requested a refund and still waiting, despite their last reply informing me if would reach me within 3 days (4 weeks ago!) Seapets ignored my last email chasing them up about this so now I shall have to phone them. Would strongly advise you do not use this company - there are plenty good online retailers for pet supplies… Read Full Review

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“Shocking Customer Service”

Written on: 08/01/2015 by Malawi21 (1 review written)

Terrible service. This company is very dis-organized and never return calls, even when promised. I bought a tank from their website. After two weeks I phoned the company asking if my tank would be delivered on the designated time and date, they then informed me that the product was no longer in stock. After a replacement was discussed I had to wait a further two months!! When My aquarium finally arrived it was packed poorly, and as a consequence, I had to wait a further two weeks for my tank… Read Full Review

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“terrible company”

Written on: 22/12/2014 by 255Finnegan (1 review written)

Terrible company to deal with. Tried getting a refund of my damaged tank. Didn't realise it was damaged until after I set it up. The staff basically gave me the middle finger and said tuff. Wouldn't use ever again… Read Full Review

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“Slow and Uncommunicative”

Written on: 18/12/2014 by 416Velez (1 review written)

Despite great prices online, nothing ever arrives in the stated times. I ordered a dog bed from Seapets - in stock turned into they didn't stock it and it was actually ordered from the supplier as and when they got orders - bed eventually turned up a few weeks later than expected. No information was voluntarily given and I had to chase for updates. Despite this, the prices were so great I ordered another dog bed, and this time I was sent a dog coat instead of the bed and was left with a… Read Full Review

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“Very disappointed. Do not buy from this company”

Written on: 17/12/2014 by cliveagyoung (1 review written)

The Item I purchased was delivered damaged.Not Fit For purpose. I immediately advised them of problem and was told courier would collect. ( was also advised they did not have any stock of the replacement required) One week later after 4 Phone calls and 2 unanswered E mails the problem is not resolved. They play at customer service and I can I only assume they have no intention of correcting the issue. Do not buy from this company . I regret doing so… Read Full Review

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“corrupt!!”

Written on: 16/12/2014 by KassandraWhalen449 (1 review written)

Returned an item via corrier friday and was promised a refund within 24 hours. Avoid at all costs as now ignoring all emails i send them!!… Read Full Review

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Andyf480's Comment

Written on: 22/05/2015

Wish I had seen this earlier they have done the same thing we me had to action against them with my bank to get a refund.

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“Still awaiting refund!!!”

Written on: 14/12/2014

Absolute joke of a company. We ordered a 4 ft black vivarium which failed to arrive within 4 weeks despite claiming to be next day delivery. After my partner emailed them to request details they said it was the dispatchers who hadn't sent it out yet. We asked for a refund and another 4 weeks on, we are STILL waiting for a refund. My partner has been emailing them and they have replied although the response we have had is "the refund should have gone through by now". It hasn't and no matter how… Read Full Review

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Andyf480's Comment

Written on: 22/05/2015

Done the exact same thing to me appalling company they shouldn't be aloud to trade. Getting my bank to freeze the payment and investigate as they are corrupt.

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“False advertising and unhelpful customer services”

Written on: 09/12/2014 by Reviewman360 (1 review written)

AVOID USING THIS COMPANY. I placed an order for a vivarium on the seapets website. It clearly said it was in stock. I received a conformation e mail and a couple of days later the money was taken out of my account. I expected the vivarium the next day. 4 days later I received an e mail to say there was a slight delay with my order (no explanation of why and how long the delay would be, and no apology at all). I had to e mail back to find out what was meant by a slight delay and what the reason… Read Full Review

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“Liars”

Written on: 04/12/2014 by Morenoyf421 (1 review written)

Ordered a fish aquarium online on Tuesday. Their website stated it was in stock. Phoned the next day to be told the tank was not in stock and had to ordered from the supplier and would arrive and be dispatched on Thursday. Phoned Thursday afternoon and was informed the tank had just arrived at the warehouse and would be dispatched that evening or next morning. Phoned Friday to be told my tank had yet to be ordered from the suppliers and to expect delivery by the following Thursday. At this… Read Full Review

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