Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“terrible company”

Written on: 22/12/2014 by 255Finnegan (1 review written)

Terrible company to deal with. Tried getting a refund of my damaged tank. Didn't realise it was damaged until after I set it up. The staff basically gave me the middle finger and said tuff. Wouldn't use ever again… Read Full Review

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“Slow and Uncommunicative”

Written on: 18/12/2014 by 416Velez (1 review written)

Despite great prices online, nothing ever arrives in the stated times. I ordered a dog bed from Seapets - in stock turned into they didn't stock it and it was actually ordered from the supplier as and when they got orders - bed eventually turned up a few weeks later than expected. No information was voluntarily given and I had to chase for updates. Despite this, the prices were so great I ordered another dog bed, and this time I was sent a dog coat instead of the bed and was left with a… Read Full Review

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“Very disappointed. Do not buy from this company”

Written on: 17/12/2014 by cliveagyoung (1 review written)

The Item I purchased was delivered damaged.Not Fit For purpose. I immediately advised them of problem and was told courier would collect. ( was also advised they did not have any stock of the replacement required) One week later after 4 Phone calls and 2 unanswered E mails the problem is not resolved. They play at customer service and I can I only assume they have no intention of correcting the issue. Do not buy from this company . I regret doing so… Read Full Review

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“corrupt!!”

Written on: 16/12/2014 by KassandraWhalen449 (1 review written)

Returned an item via corrier friday and was promised a refund within 24 hours. Avoid at all costs as now ignoring all emails i send them!!… Read Full Review

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“Still awaiting refund!!!”

Written on: 14/12/2014

Absolute joke of a company. We ordered a 4 ft black vivarium which failed to arrive within 4 weeks despite claiming to be next day delivery. After my partner emailed them to request details they said it was the dispatchers who hadn't sent it out yet. We asked for a refund and another 4 weeks on, we are STILL waiting for a refund. My partner has been emailing them and they have replied although the response we have had is "the refund should have gone through by now". It hasn't and no matter how… Read Full Review

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“False advertising and unhelpful customer services”

Written on: 09/12/2014 by Reviewman360 (1 review written)

AVOID USING THIS COMPANY. I placed an order for a vivarium on the seapets website. It clearly said it was in stock. I received a conformation e mail and a couple of days later the money was taken out of my account. I expected the vivarium the next day. 4 days later I received an e mail to say there was a slight delay with my order (no explanation of why and how long the delay would be, and no apology at all). I had to e mail back to find out what was meant by a slight delay and what the reason… Read Full Review

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“Liars”

Written on: 04/12/2014 by Morenoyf421 (1 review written)

Ordered a fish aquarium online on Tuesday. Their website stated it was in stock. Phoned the next day to be told the tank was not in stock and had to ordered from the supplier and would arrive and be dispatched on Thursday. Phoned Thursday afternoon and was informed the tank had just arrived at the warehouse and would be dispatched that evening or next morning. Phoned Friday to be told my tank had yet to be ordered from the suppliers and to expect delivery by the following Thursday. At this… Read Full Review

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“go elsewhere”

Written on: 20/11/2014 by 74Ward (1 review written)

Have waited 3 weeks on a dog bed that still states with 7 days dispatch on website. get an e mail every Tuesday saying dispatched 5-7 days .then 1-3..... still waiting almost 3 weeks later… Read Full Review

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“family firm treats customers as family too.”

Written on: 03/11/2014 by pollyanna25 (1 review written)

I bought an item for my dog that I particularly wanted before bonfire night and thery kept me informed about the progress of the order, answered questions and then dispatched the item in a very short time despite having problems their end with getting it. Highly recommend this firm and will look to them first for my pet supplies… Read Full Review

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“Very happy pet!”

Written on: 24/10/2014 by plBender193 (1 review written)

Rio was very happy with his new castle - the last one has seen great service over 2 years!! Am looking forward to giving him his chinmas present (locking blocks). Great service as well - packaging was excellent, as was the updates to his order!… Read Full Review

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“Totally incompetent with their delivery procedure !!”

Written on: 20/10/2014 by geckogirl27 (4 reviews written)

Everything I ordered was IN STOCK at the time of the delivery and I needed most of it fairly ungently, for my Dragons and for my 2 dogs. After about a week I got an email apologising for the delay and that it was now ready for dispatch, I will get another email once dispatched.... A few days later, another email...sorry ONE item is out of stock (Small item) so the WHOLE order is held back until this item is back in stock, which by the way, they have no date of when this may be. The money was… Read Full Review

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“Not impressed.”

Written on: 11/09/2014 by Miknic (1 review written)

Ordered a fish tank with cabinet on a tuesday and was told delivery within one week. Was in the process of decorating the living room and couldn't continue until the arrival of new tank which was to replace my older one. The fish in the old one were desperately in need of a clean but put this on hold as, if anything, it needed draining to decorate the wall behind and transfer all into new tank in new allotted place. Living room in chaos as couldn't put anything in place until tank arrival so… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 08/08/2014 by Campbell399 (1 review written)

I ordered a Thundershirt for my dog on 22nd july 2014 - they still have not delivered it and have told me that they still don't have it in stock yet their website says it is. They have not kept me up to date and keep making excuses I am always having to chase them. Final straw was today when a "new girl" and then another member of their staff said I had not paid for it yet they debited my account on 24/07/2014!!!!!!!!!!!!!! went nuts at them on the phone which upset them and then had a call… Read Full Review

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“my pump is pumpin”

Written on: 17/07/2014 by FrancesNewton111 (1 review written)

no one wanted to know about me broken spindle or leaky ring sea pets did they were very reasonable and prompt with it… Read Full Review

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“PLEASE AVOID!!! WILL DISAPPOINT”

Written on: 10/07/2014

Still waiting for an order from 6wks ago. Quick enough to take the payment tho...... Ordered an "in stock" item to be then emailed saying it's not in stock. PLEASE PLEASE PLEASE avoid this so called business, read all the other reviews to see it's not only me that's disgusted. Trading Standards are being contacted as it is a total disgrace. I stress again to please steer clear of this company and order from a decent place that does not feed you lies after lies… Read Full Review

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“Bad delivery arrangements”

Written on: 03/07/2014 by shWhitaker1946 (1 review written)

Ordered a large aquarium and cabinet with "free" delivery, small print on web site stated items not delivered inside property but didn't think that included back garden. Apparently they employ couriers that only deliver to kerbside! Have cancelled order but have to pay £30 for delivery! A Bootyman… Read Full Review

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“Excellent oversea's delivery”

Written on: 27/06/2014 by Ortiz260 (1 review written)

I have ordered a Vivexotic vivarium (flatpacked) from the Netherlands, and it came in without any damage to it. Vivarium is also easy to assemble. The lock that came with the vivarium was incomplete, but I am getting a new one send to me. (Possibly something went wrong in the factory). Beautiful vivariums, excellent shipping and good service. Next vivarium will be another Vivexotic vivarium ordered here! … Read Full Review

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“This site delivers!”

Written on: 26/06/2014 by Butlergp83 (1 review written)

Ordered Monday afternoon,delivered Tuesday morning and cheaper than the competition. What else can you say… Read Full Review

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“Terrible service and bad communcation!!”

Written on: 12/05/2014 by kazer38 (1 review written)

Ordered 15 packs Stones Meals Bars on 16 April and received email back stating goods out of stock and expected within 5/7 days. Waited again, still no delivery and contacted the advisor by email on 29 April as the bars were showing as 6 packs in stock. Received reply same day that the 6 packs showing as in stock were part of my order? Why show them to other customers as being in stock? They were waiting for the remainder to come in but didn't know when this would be. I asked, on the 30th April… Read Full Review

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“Excellent Service”

Written on: 24/04/2014 by Genesisq348 (1 review written)

I ordered a 3ft aquarium the price was very reasonable, Seapets kept me updated at all times fast delivery over the moon I would highly recommend Seapets for their professionalism and great service Thank you Michelle West Kingsdown… Read Full Review

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