Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“Rip off ”

Written on: 11/09/2016 by Jeang176 (1 review written)

My daughter wanted to buy a snake I told her if she saved her money she could have one. Hoping the novelty would wear off. However she said enough money to buy a tank and heat lamp etc she purchased the item . In august and we are still waiting. I have rang emailed but no response. She is so upset as she saved really hard for nothing totalk rip off would never buy or recommend this company… Read Full Review

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“Do not use this company!”

Written on: 09/09/2016 by HamsterDan (1 review written)

I ordered items in August. They took money and that was last I heard from them. I've opened dispute with PayPal oo get my money back. Seems from a quick look on here that I a!m very much not alone. As they've even taken their website down that they've packed up and run off with our money. AVOID THIS COMPANY LIKE THE PLAGUE!… Read Full Review

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“Do not use this company.”

Written on: 09/09/2016 by LucasLevesque (1 review written)

I ordered 6 cans of Johnsons Dog deodorant on May12. £22-65. It's now September 7th and I am still waiting. I have received several excuses every time I have phoned and been promised that it will arrive any day. I understand the company has now closed… Read Full Review

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“Competely Unreliable Untrustworthy”

Written on: 08/09/2016

Made our order, it arrived after a few chase up calls to them. The order was 3 items short and have been chasing since the 10th August for those 3 items or a refund. Have rung, have emailed, have threatened, tried everything - now trying my credit card company like a previous customer! They do not respond in any way and they have stolen my money. Why they are allowed to still run the business is incredible! They should be taken off the internet. You are much better off not using Seapets. I… Read Full Review

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“Untrustworthy Company - BEWARE do not use”

Written on: 05/09/2016

Ordered item on 24th July 2016 and payment was taken. Goods did not arrive so contacted customer services by email on 3rd August. They agreed refund as THEY could not fulfil order but did not communicate this fact. On 27th August emailed again as refund not on statement. NO reply so am taking matter further with Credit Card Company This company is not to be trusted ...do not use… Read Full Review

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“Report to Action Fraud”

Written on: 04/09/2016 by sfedden (1 review written)

Bought goods that never materialised??? Report to Action Fraud if bought online. or police if paid for in store.....they have taken money from loads of people...including me! Took my money last week, knowing full well that they couldn't fulfill the order! The Managing Directors/Owners names and private addresses are public information from companies house. Just search Seapets, then click on the "people" tab. They have had the cheek to report me to other review sites for posting their details… Read Full Review

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“still waiting”

Written on: 02/09/2016 by Barmie (1 review written)

I placed an order on 10th August payment was taken on the 12th but still no order delivered. Have sent e-mails no response and nobody answers the phone. are they now out of business… Read Full Review

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“Still waiting for order ”

Written on: 01/09/2016 by Barneyboy7 (1 review written)

I placed an order on the 25th August paid extra for quick delivery as yet it has not arrived . I have sent emails tried calling and had no response . now the web site is down and facebook page has gone . I wish I had read reviews first and just popped to my local pet shop . This looked like a safe site to use but I think I Not . Avoid… Read Full Review

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“Terrible customer service - AVOID!”

Written on: 31/08/2016 by Lindiluli (1 review written)

Placed an order 3 weeks ago and still waiting for delivery. Sent 30 emails and left 25 telephone messages ....no response at all. They never answer the phone or even say they have received your emails. I am reporting them to Trading Standards for bad business practices as I have requested the goods promised or a refund and had no response at all. This is a terrible company, totally unprofessional and will take your money and give you nothing. Avoid them at all costs and go spend your money… Read Full Review

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“Taking money from customers”

Written on: 31/08/2016 by hebbs (1 review written)

This company took my daugher's money and haven't bothered to deliver. Seems to me a right bunch  are running this company. Here's a thought, lets all report them to trading standards and possibly the police. Even if she doesn't get her money back now I am very happy to fight all the way to make sure they stop. You need to telephone trading standards  I will keep posting until everyone gets this message, no matter how often it's deleted. Fuming doesn't begin to describe how I feel about… Read Full Review

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“Awful Service”

Written on: 25/07/2016 by 440Alvarado (1 review written)

The prices and products they carry all look good, but be warned they have a terrible reputation for customer service. I have placed one order with them and they took my money for two weeks before dispatching my goods. I had to constantly email them and message them to get any response. I did eventually receive my order but I would never get anything from them again. It looks like at one stage they were pretty good but I would urge people to read their more recent reviews on popular review… Read Full Review

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“DO NOT BUY”

Written on: 20/07/2016 by EllisKenney343 (1 review written)

What a RUBBISH company I made an order waited over a week then contacted the company only to be told they were out of stock and waiting for re stock, no updates from their end. cancelled waited for my money. There was me thinking this might have been a one off so gave them a try again six months later different product not expensive and guess what over a week and I'm still waiting only to be told my product will be sent to me asap, Oh and no updates from sea pets.  I have learned my lesson… Read Full Review

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“Disgusting returns policy”

Written on: 01/07/2016 by Oscardog5215 (1 review written)

I am writing this in absolute disgust with seapets.co.uk. I purchased a Clix floating training aid and took receipt of it in the middle of June 2016. The product worked well and appeared reasonable quality, however, less than 3 weeks later, with less than half a dozen uses, the item split completely down the seam; with the stitching opening completely and spilling the contents. No problem, I thought, a simple replacement job. I emailed seapets with a photograph; to be told that as the… Read Full Review

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“Terrible Company”

Written on: 02/06/2016 by McFudgee (4 reviews written)

I have been using this company on and off for years now but the last transaction has made me run a mile. Spent over £50 on dog food, waited over 3 weeks for delivery and it never arrived. After spending ages trying to get through to them on the phone (it's virtually impossible - they never answer the phone) I was consistently told until they got the dog food back they could not refund me. That's after waiting now for a month. I have now opened a case with Paypal to get my money back because… Read Full Review

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“Rubbish service”

Written on: 27/05/2016 by Truffers (1 review written)

Ordered & paid for 6 cases of Natures menu pouches on 20/05, still waiting for delivery a week later 27/05, phoned customer services to be told delivery wouldn't be until the following Wednesday 01/06 because of the bank holiday, rubbish. Told them to cancel the order and to repay the money back onto my card, was told would take up to 14 days as had to be agreed by a manager & there were none about. they stated they would sent an email confirming conversation 4 hours later nothing received… Read Full Review

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“Would not order from seapets ridicules customer service ”

Written on: 26/05/2016 by tlCleveland186 (1 review written)

I phone them up to cancel my order because they were taking too long was on the phone asking to speak to a manage but all I kept getting was excuses I would personally not order from here very bad experience very poor of communication… Read Full Review

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“Ridiculously over priced”

Written on: 24/05/2016 by Mitchellm183 (1 review written)

Visited today to buy 4 cuttlefish bones. When I took them to the till they wanted to charge me almost £12. I usually pay less than a £1 at a different pet store. When I queried this, the cashier said there was a price increase. I said to put them back as a price increase of 1200% was totally unacceptable and I am sure cuttlefish aren't going extinct. I visited my usual store later on and paid 63p for the same thing. I also noticed that certain pets were for sale at greatly increased prices… Read Full Review

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“Do not waste your time or money”

Written on: 21/05/2016 by RebeccaTaylor (1 review written)

Do not give them your money. Seapets advertise products that they do not stock. They do not advertise this and do not email this to you either. What they do,do is take payment from you instantly. You get get an email saying this but that's where the communication ends. You get no further correspondence what so ever. They have your money and are not at all bothered if they deliver the goods or not. Try ring going them and it takes days to get through, I wonder why?... When you do get through… Read Full Review

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“If I could give 0 stars I would !!!”

Written on: 19/05/2016 by Scottywelsh (1 review written)

If I could give 0 stars I would !!! So I've ordered from this company (Seapets) 3 times now and every single time has been such a let down ! First order I checked everything was in stock then phoned up and ordered. 7 days later I phone them to ask about my order and it hasn't been sent because or a pair of £3 tongs hadn't come in even tho I was told everything was in stock. I asked to remove that item and send the rest of my £200 order. 7 days later still no delivery. Phoned up they said… Read Full Review

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“Appalling communication, no order update, part delivery”

Written on: 05/05/2016 by Dudleygf435 (1 review written)

laced my order of 6 items valued at about £60 on 20th March when payment was taken immediately. Received confirmation email. 2 weeks later had received no update so emailed them. Reply came 3 days later explaining supplier issues but no expected delivery date given. Phoned but no answer so sent email 7 days later requested further update & reply stated 2 items still outstanding from their supplier. Part delivery arrived 7 days later containing 4 of the items, one of these was broken. Emailed… Read Full Review

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