Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“disgusting ”

Written on: 13/02/2016 by 1970O'Neal (1 review written)

this is the second time I've ordered from seapets, and once again I've been so dissapointed with them, not only did i pay for next day delivery but, they don't keep you updated via email, with whats happening with your order, and they don't take down the items on there website that are no longer in stock, giving me, the customer false reading, I've know been waiting for my order for a week, and they are not giving me any money off or even my NDD off, i find it disgusting that they can do this… Read Full Review

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“Fantastic!”

Written on: 30/01/2016 by Abdiel50 (1 review written)

I ordered my terrarium with sea pets as it was the cheapest one I found on the Internet! Then I read some reviews (which I know you should do first) and got nervous to see if it would actually turn up! I noticed the confirmation email which came through straight away which was a good sign? And the money out of my account, but many people said about this company being bad. The next day I received an email saying as soon as my item is in stock they will send it next day. I thought this was when… Read Full Review

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“They couldn't get p i ss e d in a brewery!”

Written on: 06/01/2016 by 294McLaughlin (1 review written)

Got my money back at last, had to go through paypal for refund. Constantly told me they had posted item when they had not… Read Full Review

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“Appalling service, avoid!”

Written on: 16/11/2015 by NJS1982 (1 review written)

OK, so I ordered bulk some fish food from this company. They failed to let me know that they were out of stock of the item, but still took an immediate payment on my card. Fair enough I suppose, but I had to email them twice to ask where my order was, over a week later, with no response. I had to then call them up to be told they were expecting a delivery 'that day' and I would be called back that afternoon to say if it was there or not. I had no call back. So I emailed again. I was told they… Read Full Review

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“No stock, No refund, No support”

Written on: 10/11/2015 by Nibss (1 review written)

Ordered a variety of different aquarium supplies/ fish food. Was sold 3 bags of gravel that they don't have in stock, asked them to refund me for the out of stock product and send the rest. Still waiting for this after almost 2 weeks, have had to open a paypal claim. Make sure to check what they have in stock prior to ordering, do not trust the website as whatever they say is in stock probably isn't. Shouldn't have to fight for my money back! Was literally told that there is no stock at the… Read Full Review

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“Terrible service, will not deal with this company again”

Written on: 30/10/2015 by Meadows63 (1 review written)

Ordered an item online and now trying to return and reorder in different size. Been trying to contact company by telephone, left several voice mail messages and still not had a response after 5 days… Read Full Review

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“very poor sarvice”

Written on: 25/10/2015

I ordered a protein skimmer took three weeks to arrive and when opened the collection cup was broken away from the main unit contacted seapets and was told to send pictures I did two weeks later they picked up but now three weeks later still waiting for refund after mentioning e-mails to the person I dealt with that's if he bothers to reply … Read Full Review

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“Brilliant service ”

Written on: 08/10/2015 by CaidenMcCain (1 review written)

On a Sunday evening I ordered an aquarium and a cabinet through Seapets website. On Monday I looked at all the reviews and felt disappointed in myself that I hadn’t checked these out before I ordered. Wednesday I received an email saying my order should be with me within 1-2 days and then another email the same day saying my order was out for delivery. I rang the courier company as Seapets emailed me a tracking number and the name of the courier company to arrange for delivery as I wanted… Read Full Review

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“Terrible customer service”

Written on: 26/09/2015 by PetAnt (1 review written)

Ordered fish tank on line in mid July. Tank arrived broken. arranged for collection and replacement. Tank collected, 29th July. About 14 days later, still no replacement. Company apologised and promised I would have tank within 48hrs. Order cancelled on the 18th of Aug as still no replacement or communication from Seapets. Since then I have rang 5 times to arrange for our money (Nearly £140) to be refunded. I have had excuse after excuse, apology after apology and promise after promise BUT… Read Full Review

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“they sell items that they don't have in stock and are...”

Written on: 13/09/2015 by pamgrey-witchthompson (1 review written)

they sell items that they don't have in stock and are fast to take your money, but don't bother sending a confirmation email and won't refund your money if it doesn't arrive. Google for 'seapets reviews' before you buy from this shower and save yourself lots of stress. Hundreds of people have beentaken in by this company, all tell exactly the same tale… Read Full Review

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“Don't be fooled by special offers!”

Written on: 09/09/2015 by HappyMum99 (1 review written)

I promised my daughter a fish tank for her birthday and saw a great offer on seapets so ordered tank and all accessories needed online. A few days later I received an email from them saying the couldn't process payment unless I provided further information including proof of address and that proof that the card I used was mine! I replied that they didn't need this information as I had paid online and went through visa verification process and the money has left my account!! But they were… Read Full Review

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“be warned don't buy from this company ”

Written on: 02/09/2015 by davidp1012 (1 review written)

Order took Over 2 weeks to arrive.when it finally arrived parts of the products were missing making it useless . I tried to contact them by email but had no reply. I finally got to speak to someone on the phone after several attempts and being on hold for along time and then I was told they did not have any on stock and they would contact there suppliers and phone me back straight away but nobody replied and now they won't answer the phone. So I am writing this review to warn others not to get… Read Full Review

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“Avoid at All cost terrible company”

Written on: 22/08/2015 by 10darren75 (1 review written)

I rang this company after spotting a cabinet for my aquarium on their website which said it was in stock and they lady on phone confirmed this and would be delivered in 48hrs (to arrive on Wednesday) so i ordered.emailed the following day to see if dispatched and was told they where waiting for it to arrive in stock...so it was never in stock at all. Never arrived in 48hrs no communication so emailed company to be told this had been damaged in transit but they had not bothered to notify me so… Read Full Review

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“DO NOT USE”

Written on: 16/08/2015 by DaveRobbo1234 (1 review written)

Taken over a week and still have not had a tracking email. Going to ring my bank on Monday and report the money missing DO NOT USE THIS COMPANY… Read Full Review

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“No stock constant lies”

Written on: 06/08/2015 by fpPennington430 (1 review written)

Place on Sunday the 02.08.2015 one item tank stand/cabinet the website said was in stock (and still does) called on Tuesday 04.08.2015 and I was advised or lied to as it were that they will have it delivered to them on the 05.08.2015 Called again on Wednesday the 05.08.2015 and was told that they now guarantee it will be delivered to them on Thursday 06.08.2015 Called again on Thursday 06.08.2015 and was told that it "might" be delivered to them 06.08.2015 but maybe Friday the 07.08.2015… Read Full Review

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“no stock no refund”

Written on: 18/06/2015 by Tuckerr1987 (1 review written)

Ordered numerous items online, paid by debit card. Seapets unable to fulfill all of order even after me changing items to accommodate. In end I cancelled order. They agreed to refund which would take 10 days. A month later I am still waiting. Before you use this company speak to a real person - check your items are available for immediate dispatch, use a credit card or pay pal so you have protection. Better still use a different company… Read Full Review

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“Absolutely awful service by bunch of thiefs ”

Written on: 17/06/2015 by rossshaw (1 review written)

There web site crashed 3 times but still managed too take a 1000 pounds out of my credit card 15 phone calls and countless emails later I've been forced too seek legal advice on getting my money back avoid at all costs… Read Full Review

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“Non-Payment of refund”

Written on: 06/06/2015 by Ebony1 (1 review written)

I placed an order worth +£105 for 2 x Ancol Chair & Sofa throws on 9th April 2015 and paid via PayPal. The items I wanted were out of stock. It is now June 6th. Despite contacting them 3 times by phone/email, I am still waiting my refund… Read Full Review

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“Appalling service, avoid at all cost.”

Written on: 22/05/2015 by andyf480 (1 review written)

Appalling customer service, 20 days and still waiting for a refund on an item that was canceled within minutes or order placed so payment should never have been taken in the first place. Ignores emails and makes promise after promise when called, yet no action is taken by them. Will never use again avoid at all costs… Read Full Review

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“Turtle aquarium – fantastic care”

Written on: 17/05/2015 by Mj_jukes (1 review written)

Great customer service from Seapets. Ordered a very delicate product that was dispatched through a sensible pallet delivery carrier. First product had a minor flaw, but was replaced within 24 hours. Company was in touch the whole time and was exceptionally helpful. Product itself is great – sturdy, stylish habitat for small terrapin(s)… Read Full Review

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