Sea Pets Reviews - www.seapets.co.uk

Click here if this is your business
★★★★☆
4.2 / 5
80% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Sea Pets - www.seapets.co.uk - Ask a question now

Media Gallery for Sea Pets - www.seapets.co.uk

Sea Pets - www.seapets.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“my pump is pumpin”

Written on: 17/07/2014 by FrancesNewton111 (1 review written)

no one wanted to know about me broken spindle or leaky ring sea pets did they were very reasonable and prompt with it… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“PLEASE AVOID!!! WILL DISAPPOINT”

Written on: 10/07/2014

Still waiting for an order from 6wks ago. Quick enough to take the payment tho...... Ordered an "in stock" item to be then emailed saying it's not in stock. PLEASE PLEASE PLEASE avoid this so called business, read all the other reviews to see it's not only me that's disgusted. Trading Standards are being contacted as it is a total disgrace. I stress again to please steer clear of this company and order from a decent place that does not feed you lies after lies… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bad delivery arrangements”

Written on: 03/07/2014 by shWhitaker1946 (1 review written)

Ordered a large aquarium and cabinet with "free" delivery, small print on web site stated items not delivered inside property but didn't think that included back garden. Apparently they employ couriers that only deliver to kerbside! Have cancelled order but have to pay £30 for delivery! A Bootyman… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent oversea's delivery”

Written on: 27/06/2014 by Ortiz260 (1 review written)

I have ordered a Vivexotic vivarium (flatpacked) from the Netherlands, and it came in without any damage to it. Vivarium is also easy to assemble. The lock that came with the vivarium was incomplete, but I am getting a new one send to me. (Possibly something went wrong in the factory). Beautiful vivariums, excellent shipping and good service. Next vivarium will be another Vivexotic vivarium ordered here! … Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“This site delivers!”

Written on: 26/06/2014 by Butlergp83 (1 review written)

Ordered Monday afternoon,delivered Tuesday morning and cheaper than the competition. What else can you say… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible service and bad communcation!!”

Written on: 12/05/2014 by kazer38 (1 review written)

Ordered 15 packs Stones Meals Bars on 16 April and received email back stating goods out of stock and expected within 5/7 days. Waited again, still no delivery and contacted the advisor by email on 29 April as the bars were showing as 6 packs in stock. Received reply same day that the 6 packs showing as in stock were part of my order? Why show them to other customers as being in stock? They were waiting for the remainder to come in but didn't know when this would be. I asked, on the 30th April… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent Service”

Written on: 24/04/2014 by Genesisq348 (1 review written)

I ordered a 3ft aquarium the price was very reasonable, Seapets kept me updated at all times fast delivery over the moon I would highly recommend Seapets for their professionalism and great service Thank you Michelle West Kingsdown… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sold not in stock. Been waiting refund more than 11 Days”

Written on: 11/04/2014 by KyleArnold (1 review written)

Purchased online, Received e-mail they don't have in stock. Still waiting money to be refund(11 days)… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible, YOU have to chase THEM for your order”

Written on: 26/03/2014 by JC01 (1 review written)

Ordered two lamps online. After waiting over a week for delivery I emailed to ask where my order was. Only then did they tell me it was out of stock and they didn't know when they would be back in. I canceled the order and asked for a refund. An email stated it could take 10 days for a refund (why?) so on the tenth day I had to contact them again to ask where my refund was, took two days after that to get my refund. Company doesn't seen to be getting the stocking right and is definitely… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellant Service!!!!!! recommended five star”

Written on: 21/03/2014 by EmersonMedeiros (1 review written)

Don't worry about your dog food if you only have a few days left. We find when ordering with Sea Pets its on your door step next day if not 2 days. Great service and would reccommend this company top anyone. Thanks again Sea Pets for your Great Service… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shop else where”

Written on: 24/02/2014

Item was still not received after 4 weeks so I requested to cancel the order with a full refund. I was advised the refund would be processed within 24 hours but to allow 10 working days - over 10 working days later and no refund has been received… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Diabolical at best”

Written on: 07/01/2014 by Seanvdv (1 review written)

Well, title says it all. Avoid at all costs. Emails are hostile and rude, comms is worse and if you have an issue, you done for. Make sure you pay with paypal, though they'll go back on every word they say and broken promises are their only selling point. Never ever again… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No second chances!”

Written on: 06/01/2014

Following an order placed online 14 days ago I email to inquire as to the status. Corrine replied in a very arsey manner that The item would be in high Demand and that the terms of delivery were 10 days. Whether she was right or wrong the tone which was very accusatory is not appropriate for any retailer. I am demanding a refund and returning to Amason where they do appreciate customers and insist on high standards of service. I hope you have a happy new year Corrine!!!… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service and products”

Written on: 30/12/2013 by ManxCatLover (1 review written)

Ordered a cat bed just before Christmas and it arrived within a few days. Item was excellent quality, cheaper than Amazon and less than half the price charged in my local pet shop. It was very well packaged and I can't fault the service I received. Well definitely be using Sea Pets again. Thank you… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Please do not use this awful company”

Written on: 13/12/2013

Save yourself a load of hassle and steer clear of Seapets for 3 reasons. 1. Pretty much everything on their web site is described as In Stock. It's not until after you've ordered that you realise this isn't the case. But even then they won't actually tell you. It's not until you start chasing your order a couple of days later that you will find out. 2. They offer a "Priority Express Delivery" upgrade for £2.95. Don't be fooled. This has absolutely nothing to do with delivery. It just means… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very efficient company”

Written on: 12/12/2013 by woodiesblue (2 reviews written)

Often order from Pets at home Fish Products and Dog Products. Always get what I ordered and if there is a delay I am informed and offered a refund. I always wait as they always deliver. Always good quality and you get what you see on line. Delivery service excellent, Not left out side as it was when ordering from Ark Pets on Line Thanks for such a good service… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“STILL NO REFUND!”

Written on: 06/12/2013

I ordered what WAS advertised as a zoozone2, which was infact incorrect and was not large enough for my hedgehog. I cancelled the order an hour after placing it and requested a refund, I was TOLD 2 working days and it's now been two weeks. I have called 3 times and been told each time it will take 2 days. What aload of rubbish! I'm now awating an email to tell me where my money is! It's two weeks before Christmas and I've been offered no apology. Disgusting. I work in customer service myself so… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Be careful!”

Written on: 05/12/2013

Called to enquire about an aquarium and cabinet which was advertised on the website for £89.99. Told that this was an error and the price was for the tank only. Pointed out that the advertised price was for both items and that this was misrepresentation (website was changed shortly after). As item was stated as being in stock and the price was competitive, I went ahead and ordered anyway - expecting delivery within 3 days as advertised. After 8 days, no delivery so called them and was told… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Waited 3 months on a "in stock" item. It was never...”

Written on: 29/11/2013 by dannyboy007 (1 review written)

They promise a price match guarantee but when you email them saying you have found the exact same product elsewhere cheaper & to match the price they DO NOT reply. Also being charged £30 for delivery because apparently I live in the highlands when I live in a major city in Scotland! They say it's to cover courier costs but its funny because the company I originally ordered the cheaper aquarium from did not charge. I also waited 3 months on a product which apparently was "in stock" when it… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“WORST SERVICE EVER”

Written on: 11/11/2013

Ordered 2 marine tubes for my newly set up aquarium, checked on the "express delivery" option and paid an extra 3 quid. 5 days later my item was dispatched and I received it on the 8th day, I cannot understand in what world this can be considered an express delivery. Furthermore when my order got here one of the marine tubes was fused! so im going to probably have to pay for delivery back to recieve a replacement item. (that is if they even take it back considering their stupid policy of you… Read Full Review

Visit seapets.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
seapets.co.uk