Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“go elsewhere”

Written on: 20/11/2014 by 74Ward (1 review written)

Have waited 3 weeks on a dog bed that still states with 7 days dispatch on website. get an e mail every Tuesday saying dispatched 5-7 days .then 1-3..... still waiting almost 3 weeks later… Read Full Review

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“family firm treats customers as family too.”

Written on: 03/11/2014 by pollyanna25 (1 review written)

I bought an item for my dog that I particularly wanted before bonfire night and thery kept me informed about the progress of the order, answered questions and then dispatched the item in a very short time despite having problems their end with getting it. Highly recommend this firm and will look to them first for my pet supplies… Read Full Review

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“Very happy pet!”

Written on: 24/10/2014 by plBender193 (1 review written)

Rio was very happy with his new castle - the last one has seen great service over 2 years!! Am looking forward to giving him his chinmas present (locking blocks). Great service as well - packaging was excellent, as was the updates to his order!… Read Full Review

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“Totally incompetent with their delivery procedure !!”

Written on: 20/10/2014 by geckogirl27 (4 reviews written)

Everything I ordered was IN STOCK at the time of the delivery and I needed most of it fairly ungently, for my Dragons and for my 2 dogs. After about a week I got an email apologising for the delay and that it was now ready for dispatch, I will get another email once dispatched.... A few days later, another email...sorry ONE item is out of stock (Small item) so the WHOLE order is held back until this item is back in stock, which by the way, they have no date of when this may be. The money was… Read Full Review

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“Not impressed.”

Written on: 11/09/2014 by Miknic (1 review written)

Ordered a fish tank with cabinet on a tuesday and was told delivery within one week. Was in the process of decorating the living room and couldn't continue until the arrival of new tank which was to replace my older one. The fish in the old one were desperately in need of a clean but put this on hold as, if anything, it needed draining to decorate the wall behind and transfer all into new tank in new allotted place. Living room in chaos as couldn't put anything in place until tank arrival so… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 08/08/2014 by Campbell399 (1 review written)

I ordered a Thundershirt for my dog on 22nd july 2014 - they still have not delivered it and have told me that they still don't have it in stock yet their website says it is. They have not kept me up to date and keep making excuses I am always having to chase them. Final straw was today when a "new girl" and then another member of their staff said I had not paid for it yet they debited my account on 24/07/2014!!!!!!!!!!!!!! went nuts at them on the phone which upset them and then had a call… Read Full Review

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“my pump is pumpin”

Written on: 17/07/2014 by FrancesNewton111 (1 review written)

no one wanted to know about me broken spindle or leaky ring sea pets did they were very reasonable and prompt with it… Read Full Review

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“PLEASE AVOID!!! WILL DISAPPOINT”

Written on: 10/07/2014

Still waiting for an order from 6wks ago. Quick enough to take the payment tho...... Ordered an "in stock" item to be then emailed saying it's not in stock. PLEASE PLEASE PLEASE avoid this so called business, read all the other reviews to see it's not only me that's disgusted. Trading Standards are being contacted as it is a total disgrace. I stress again to please steer clear of this company and order from a decent place that does not feed you lies after lies… Read Full Review

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“Bad delivery arrangements”

Written on: 03/07/2014 by shWhitaker1946 (1 review written)

Ordered a large aquarium and cabinet with "free" delivery, small print on web site stated items not delivered inside property but didn't think that included back garden. Apparently they employ couriers that only deliver to kerbside! Have cancelled order but have to pay £30 for delivery! A Bootyman… Read Full Review

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“Excellent oversea's delivery”

Written on: 27/06/2014 by Ortiz260 (1 review written)

I have ordered a Vivexotic vivarium (flatpacked) from the Netherlands, and it came in without any damage to it. Vivarium is also easy to assemble. The lock that came with the vivarium was incomplete, but I am getting a new one send to me. (Possibly something went wrong in the factory). Beautiful vivariums, excellent shipping and good service. Next vivarium will be another Vivexotic vivarium ordered here! … Read Full Review

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“This site delivers!”

Written on: 26/06/2014 by Butlergp83 (1 review written)

Ordered Monday afternoon,delivered Tuesday morning and cheaper than the competition. What else can you say… Read Full Review

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“Terrible service and bad communcation!!”

Written on: 12/05/2014 by kazer38 (1 review written)

Ordered 15 packs Stones Meals Bars on 16 April and received email back stating goods out of stock and expected within 5/7 days. Waited again, still no delivery and contacted the advisor by email on 29 April as the bars were showing as 6 packs in stock. Received reply same day that the 6 packs showing as in stock were part of my order? Why show them to other customers as being in stock? They were waiting for the remainder to come in but didn't know when this would be. I asked, on the 30th April… Read Full Review

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“Excellent Service”

Written on: 24/04/2014 by Genesisq348 (1 review written)

I ordered a 3ft aquarium the price was very reasonable, Seapets kept me updated at all times fast delivery over the moon I would highly recommend Seapets for their professionalism and great service Thank you Michelle West Kingsdown… Read Full Review

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“Sold not in stock. Been waiting refund more than 11 Days”

Written on: 11/04/2014 by KyleArnold (1 review written)

Purchased online, Received e-mail they don't have in stock. Still waiting money to be refund(11 days)… Read Full Review

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“Terrible, YOU have to chase THEM for your order”

Written on: 26/03/2014 by JC01 (1 review written)

Ordered two lamps online. After waiting over a week for delivery I emailed to ask where my order was. Only then did they tell me it was out of stock and they didn't know when they would be back in. I canceled the order and asked for a refund. An email stated it could take 10 days for a refund (why?) so on the tenth day I had to contact them again to ask where my refund was, took two days after that to get my refund. Company doesn't seen to be getting the stocking right and is definitely… Read Full Review

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“Excellant Service!!!!!! recommended five star”

Written on: 21/03/2014 by EmersonMedeiros (1 review written)

Don't worry about your dog food if you only have a few days left. We find when ordering with Sea Pets its on your door step next day if not 2 days. Great service and would reccommend this company top anyone. Thanks again Sea Pets for your Great Service… Read Full Review

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“Shop else where”

Written on: 24/02/2014

Item was still not received after 4 weeks so I requested to cancel the order with a full refund. I was advised the refund would be processed within 24 hours but to allow 10 working days - over 10 working days later and no refund has been received… Read Full Review

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“Diabolical at best”

Written on: 07/01/2014 by Seanvdv (1 review written)

Well, title says it all. Avoid at all costs. Emails are hostile and rude, comms is worse and if you have an issue, you done for. Make sure you pay with paypal, though they'll go back on every word they say and broken promises are their only selling point. Never ever again… Read Full Review

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“No second chances!”

Written on: 06/01/2014

Following an order placed online 14 days ago I email to inquire as to the status. Corrine replied in a very arsey manner that The item would be in high Demand and that the terms of delivery were 10 days. Whether she was right or wrong the tone which was very accusatory is not appropriate for any retailer. I am demanding a refund and returning to Amason where they do appreciate customers and insist on high standards of service. I hope you have a happy new year Corrine!!!… Read Full Review

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“Excellent service and products”

Written on: 30/12/2013 by ManxCatLover (1 review written)

Ordered a cat bed just before Christmas and it arrived within a few days. Item was excellent quality, cheaper than Amazon and less than half the price charged in my local pet shop. It was very well packaged and I can't fault the service I received. Well definitely be using Sea Pets again. Thank you… Read Full Review

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