Sea Pets Reviews - www.seapets.co.uk

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Latest Reviews

“Disgusting returns policy”

Written on: 01/07/2016 by Oscardog5215 (1 review written)

I am writing this in absolute disgust with seapets.co.uk. I purchased a Clix floating training aid and took receipt of it in the middle of June 2016. The product worked well and appeared reasonable quality, however, less than 3 weeks later, with less than half a dozen uses, the item split completely down the seam; with the stitching opening completely and spilling the contents. No problem, I thought, a simple replacement job. I emailed seapets with a photograph; to be told that as the… Read Full Review

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“Terrible Company”

Written on: 02/06/2016 by McFudgee (4 reviews written)

I have been using this company on and off for years now but the last transaction has made me run a mile. Spent over £50 on dog food, waited over 3 weeks for delivery and it never arrived. After spending ages trying to get through to them on the phone (it's virtually impossible - they never answer the phone) I was consistently told until they got the dog food back they could not refund me. That's after waiting now for a month. I have now opened a case with Paypal to get my money back because… Read Full Review

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“Rubbish service”

Written on: 27/05/2016 by Truffers (1 review written)

Ordered & paid for 6 cases of Natures menu pouches on 20/05, still waiting for delivery a week later 27/05, phoned customer services to be told delivery wouldn't be until the following Wednesday 01/06 because of the bank holiday, rubbish. Told them to cancel the order and to repay the money back onto my card, was told would take up to 14 days as had to be agreed by a manager & there were none about. they stated they would sent an email confirming conversation 4 hours later nothing received… Read Full Review

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“Would not order from seapets ridicules customer service ”

Written on: 26/05/2016 by tlCleveland186 (1 review written)

I phone them up to cancel my order because they were taking too long was on the phone asking to speak to a manage but all I kept getting was excuses I would personally not order from here very bad experience very poor of communication… Read Full Review

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“Ridiculously over priced”

Written on: 24/05/2016 by Mitchellm183 (1 review written)

Visited today to buy 4 cuttlefish bones. When I took them to the till they wanted to charge me almost £12. I usually pay less than a £1 at a different pet store. When I queried this, the cashier said there was a price increase. I said to put them back as a price increase of 1200% was totally unacceptable and I am sure cuttlefish aren't going extinct. I visited my usual store later on and paid 63p for the same thing. I also noticed that certain pets were for sale at greatly increased prices… Read Full Review

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“Do not waste your time or money”

Written on: 21/05/2016 by RebeccaTaylor (1 review written)

Do not give them your money. Seapets advertise products that they do not stock. They do not advertise this and do not email this to you either. What they do,do is take payment from you instantly. You get get an email saying this but that's where the communication ends. You get no further correspondence what so ever. They have your money and are not at all bothered if they deliver the goods or not. Try ring going them and it takes days to get through, I wonder why?... When you do get through… Read Full Review

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“If I could give 0 stars I would !!!”

Written on: 19/05/2016 by Scottywelsh (1 review written)

If I could give 0 stars I would !!! So I've ordered from this company (Seapets) 3 times now and every single time has been such a let down ! First order I checked everything was in stock then phoned up and ordered. 7 days later I phone them to ask about my order and it hasn't been sent because or a pair of £3 tongs hadn't come in even tho I was told everything was in stock. I asked to remove that item and send the rest of my £200 order. 7 days later still no delivery. Phoned up they said… Read Full Review

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“Appalling communication, no order update, part delivery”

Written on: 05/05/2016 by Dudleygf435 (1 review written)

laced my order of 6 items valued at about £60 on 20th March when payment was taken immediately. Received confirmation email. 2 weeks later had received no update so emailed them. Reply came 3 days later explaining supplier issues but no expected delivery date given. Phoned but no answer so sent email 7 days later requested further update & reply stated 2 items still outstanding from their supplier. Part delivery arrived 7 days later containing 4 of the items, one of these was broken. Emailed… Read Full Review

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“do not use this company”

Written on: 21/04/2016 by cathcat (1 review written)

items ordered still not delivered after waiting 6 weeks despite being in stock at the time of ordering and paying for priority delivery, customer services a joke they do not respond to emails and if you are lucky enough to get someone on the phone they are rude, unhelpful and will hang up on you. eventually cancelled order and still waiting for money to be refunded (been 3 weeks) would not recommend anyone to use this company… Read Full Review

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“Service”

Written on: 18/04/2016 by Mossea1983 (1 review written)

I ordered two dog beds first week of February 2016' the money went out of my account 8th February, when ordering it stated they were in stock and would be with me within 5 days, we received an email two and half weeks later stating they didn't have any in stock and couldn't give a date how long they would be, as I had ordered them originally because I need them now I rang and cancelled the order, we were told within 14 days from 1st March we would receive an email and refund, today is the 16th… Read Full Review

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“bad customer service”

Written on: 17/04/2016 by MichelleHutchison418 (1 review written)

I ordered a trigon 190 tank and cabinet having been told on the site there was a discount when I rang them I was told this was wrong. Still with the promotional extra accessories I ordered it anyway and as extra a juwel digital thermometer. After various p calls someone actually picked up the phone and I was told about a week on delivery with no weekend phone call on day of delivery I had no pre phone call but luckily i was in. The driver helped me in with the tank rather then just kerbside and… Read Full Review

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“Items not in stock, delays and do not update customer”

Written on: 05/04/2016 by 178Anderson (1 review written)

Placed an order for an external filter on the 27/03/16. A week went by with no sign of dispatch, sent two emails to which I had no response. I managed to get hold of someone on the premium rate phone line only to be told that the product was not in stock and would not be with me until 06/04/16. After reading a number of negative reviews I contacted seapets by phone on 05/04/16 to check that the item would be with me the next day, however I was then informed that the item was still not with them… Read Full Review

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“Non delivery of goods and non refund”

Written on: 12/03/2016 by McGarryek478 (1 review written)

I placed an order for some dog chews which appears o have been delivered to someone else. I supplied a copy of ID and signature only to be basically told 'tough' I have not been offered a refund or a new order, nothing, I have looked at the consumer rights on this matter and the contract is between seapets and me, nothing to do with the couriers...... STAY AWAY FROM THIS COMPANY YOU PAY FOR THE FRESH AIR ONLY There is nowhere to tick in relation to bad customer service so posting the review… Read Full Review

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“refund not arrived”

Written on: 02/03/2016 by jqMurphy-Alt163 (1 review written)

Ordered a aqua one protien skimmer it arrived broken after sending photos of damage they collected and said they would refund my money six months on still waiting . even after trading standards involved . … Read Full Review

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“Vivarium Tank”

Written on: 24/02/2016 by Makennay73 (1 review written)

Very friendly!Next day service! Tank looks great… Read Full Review

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“TO BE AVOIDED”

Written on: 23/02/2016 by emmyhill (1 review written)

This company is very unprofessional. I ordered in stock items for next day delivery, as I needed them for animals and wanted to get them set up and working ahead of the turtles arriving. However, I was not updated on the status of my order and finally had to call to find out what was going on. The customer serice rep offered the parts of my order ready to go on next day delivery but when the delivery company called me, they offered the earliest delivery of the day after that. I immediately… Read Full Review

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“disgusting ”

Written on: 13/02/2016 by 1970O'Neal (1 review written)

this is the second time I've ordered from seapets, and once again I've been so dissapointed with them, not only did i pay for next day delivery but, they don't keep you updated via email, with whats happening with your order, and they don't take down the items on there website that are no longer in stock, giving me, the customer false reading, I've know been waiting for my order for a week, and they are not giving me any money off or even my NDD off, i find it disgusting that they can do this… Read Full Review

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“Fantastic!”

Written on: 30/01/2016 by Abdiel50 (1 review written)

I ordered my terrarium with sea pets as it was the cheapest one I found on the Internet! Then I read some reviews (which I know you should do first) and got nervous to see if it would actually turn up! I noticed the confirmation email which came through straight away which was a good sign? And the money out of my account, but many people said about this company being bad. The next day I received an email saying as soon as my item is in stock they will send it next day. I thought this was when… Read Full Review

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“They couldn't get p i ss e d in a brewery!”

Written on: 06/01/2016 by 294McLaughlin (1 review written)

Got my money back at last, had to go through paypal for refund. Constantly told me they had posted item when they had not… Read Full Review

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“Appalling service, avoid!”

Written on: 16/11/2015 by NJS1982 (1 review written)

OK, so I ordered bulk some fish food from this company. They failed to let me know that they were out of stock of the item, but still took an immediate payment on my card. Fair enough I suppose, but I had to email them twice to ask where my order was, over a week later, with no response. I had to then call them up to be told they were expecting a delivery 'that day' and I would be called back that afternoon to say if it was there or not. I had no call back. So I emailed again. I was told they… Read Full Review

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