Sea Pets - www.seapets.co.uk Reviews
Latest Reviews
★★★★★
“Very pleased with my purchases it came on time and...”
Written on: 14/05/2013 by mitch7
Very pleased with my purchases it came on time and keenly priced would recommend to friends (read more)
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★☆☆☆☆
“Terrible service, no replies to email, incorrect stock...”
Written on: 13/05/2013 by daro8310
Terrible service, no replies to email, incorrect stock levels on website, and no effort to amend (read more)
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★★★★★
“aqueal aquarium”
Written on: 13/05/2013 by carol131050 (1 review written)
I highly recommend Seapets.The service and communication is excellent.They are always available to answer any queries.I cannot find fault.From ordering to delivery was very quick. (read more)
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★☆☆☆☆
“Terrible customer service, no effort made to remedy...”
Written on: 30/04/2013
Terrible service, no replies to email, incorrect stock levels on website, and no effort to amend. Customer service is a premium rate line and as good as phoning the talking clock. Still waiting 2 weeks after delivery due and no update as to when it will be coming despite two emails and two phone calls. Would cancel and reorder elsewhere, but from other reviews who were left out of pocket after cancelling an unfulfilled order I'm not going to risk it. Just not worth the hassle, will be... (read more)
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★★★★★
“Fluval Roma 240”
Written on: 23/04/2013
Recently purchased a Fluval Roma 240 from seapets after wanting to start keeping tropical fish again after several years. The package offered with the tank was superb, everything you could need (except plants & fish!). The ordering process was easy, the delivery was quick and timely; very happy. (read more)
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★★★★★
“great customer service”
Written on: 11/04/2013
I bought a leopard gecko set-up. Some items where missing from my order and the terrarium had a crack on one of the doors. When I rang I spoke to a very helpful and very professional customer service staff. Sure enough I was promptly sent the missing item and a terrarium replacement. All I can say about my experience with seapets is that, I wish all companies operated in the same way and employed people like this. (read more)
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★★☆☆☆
“Would never order from here again.”
Written on: 04/04/2013
So after purchasing over £50 worth of goods from sea pets and paying the £2.95 express delivery (NEVER PAY THIS!!!!!) I waited 6 days and still no delivery... At first I put this down to the nature of my parcel so wasn't too worried but by the 7th day I had had quite enough so I rang them. I was then informed, by a nice customer assistant who was quite helpful and but not apologetic, that the tank I had order had only come in stock on that day but a small item I had ordered wouldn't be... (read more)
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★★★★★
“Thank You Seapets”
Written on: 29/03/2013 by Gordon61 (1 review written)
I ordered a Fluval Roma 200 and cabinet for just under £300,including gravel, net, gravel cleaner etc.upon making the phone call(Wed) to place the order I enquired what the delivery time would be, having read so many negative reviews regarding this.I was informed by a very polite and helpfull [name removed] who informed me that a delivery was coming in to them on Friday and would be dispached then.On Tuesday I received a call from the couriers and arranged a Wednesday delivery.Half Hour... (read more)
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★★★★★
“Prompt hassle free and inexpensive”
Written on: 27/03/2013 by TollerKent (1 review written)
I have used Seapets twice for delivery of large bags of dog food. Not only were they the cheapest around, but on both occasions the order arrived the next day. The complicated delivery instructions were followed accurately too. Many thanks for an exemplary service. (read more)
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★★★★★
“Excellent reliable service”
Written on: 26/03/2013
I ordered the exo terra congo kit and a uvb 5.0 bulb for my crested gecko on Friday and it arrived early Monday morning. Will definitely order from seapets again cheap products and fast delivery what's not to like (read more)
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Showing 1 - 10 of 264 Reviews
★★★★★
“Thank You Soo Much!”
Written on: 15/03/2013
I just wanted to say Thank You Soo Much. Very fast delivery & the packaging was fantastic. We'll definitely be buying from you again. Highly recommended! X (read more)
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★★★★★
“Tetratec 700 External filter for Aquariums”
Written on: 15/03/2013
Very Impressed at quick delivery, and of price, very glad i looked on internet before purchasing the Tetratec 700. Overall, connecting it , my fourteen yearold son assisted, and we are up and running and find is much better than the internal filter. There was nothing about i would say i didnt like ,very quiet and powerful. (read more)
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★★★★★
“Seapets mean quality.”
Written on: 15/03/2013
In my humble opinion seapets is one of the best sellers I have dealt with. My recent purchase was a aquarium plant which arrived in a short space of time and in tip top condition. The website is well designed and easy to use, every item has a full and informative description.Excellent company to deal with and will not disappoint you.Highly recommended. (read more)
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★★★★☆
“Excellent Service”
Written on: 14/03/2013
Quick service and excellent quality dog food at a good price. Always have the same delivery guy who is very helpful. Have been using this company for about 3 years and have never been let down. Totally recommend them (read more)
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★★★★★
“brill service”
Written on: 14/03/2013 by matereac9 (1 review written)
ordered an exo terra terrarium yesterday afternoon, arrived early this morning. cheapest price I've found for it, and their email support is great as I wasn't sure which to buy or when I could expect delivery. my emails were replied to within 5 minutes and all my questions answered. not sure what all the bad reviews are about. couldnt fault them! (read more)
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★☆☆☆☆
“Blame you for their error”
Written on: 13/03/2013 by TheCatLady (1 review written)
Ordered for the first time with them last week for some Johnsons disinfectant for cats. They sent the disinfectant for small animals instead. I told them about the error and they just e-mailed me back saying that is what I ordered. I'm 100% positive I DID NOT order that, as I was looking at a few websites and I could only find the spray for cats on their site and Pets at Home. Thy were cheaper than Pets at Home so bought with them. There were loads of other sites selling the spray for small... (read more)
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★★★★★
“seapets every time for me now..”
Written on: 13/03/2013
hi the plants i ordered from seapets came and they were the best plants i have received ever. i recommend this company to every one i know.. b.w.stoke.. (read more)
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★☆☆☆☆
“DISGUSTING SERVICE”
Written on: 11/03/2013
I ordered over £100 worth of goods from Seapets and paid an extra £2.95 for a so called Priority Express delivery. I ordered on a Thursday, phoned them on a Wednesday to find out what was happening and they informed me it was being despatched that day and I would recieve the following day. No goods arrived so I called again and they said it would be despatched today so I asked if I could be refunded my £2.95 as it was hardly a priority or express delivery. They informed me that if they... (read more)
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★★★★★
“Very pleased”
Written on: 11/03/2013
Can see My Fish are happy in there new tank. great value. (read more)
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★☆☆☆☆
“Wish I'd read reviews before ordering”
Written on: 06/03/2013 by chrissie57 (1 review written)
then I wouldn't have touched them with a proverbial barge pole. I ordered some toys and food for my dog but these hadn't arrived after a few days so I phoned the carrier after the tracking details read 'delayed'. Just kept getting a message they were too busy to answer, so I phoned Seapets and received the same message - too busy so phone back later. I have visions of one person sitting by a phone in both companies with the answer machine on. No customer service. Once Seapets have your money... (read more)
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Showing 11 - 20 of 264 Reviews
★★☆☆☆
“Flaky delivery, rude customer service, late refund”
Written on: 04/03/2013 by crochethooks
I'd ordered from Seapets.com before, so after selecting the tank I wanted to buy I opted to purchase it frrom Seapets (despite it being slightly more expensive). It was a gift, and I ordered it three weeks early. Should be fine, right? Wrong. The courier they use is unhelpful. After ringing to ensure the delivery was guaranteed for a certain day I took that day off work (costing me around £90 but hey, it's a day off, right?). No delivery, whenever I rang I would be told "ring later", then... (read more)
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★★★★★
“Fantastic fast service.”
Written on: 19/02/2013
Quick and easy to order and tank came well packaged. (read more)
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★★★★☆
“Excellent Service”
Written on: 18/02/2013
Great service, speedy dispatch, helpful delivery guy. The cabinet wasn't the exact one I saw in the picture and the doors were hard to fix otherwise I was pleased with the rest of the products I received. (read more)
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★★★★★
“dealing with Sea Pets was the smoothest shopping...”
Written on: 18/02/2013
dealing with Sea Pets was the smoothest shopping experience I've had. Communication was brilliant, and delivery was fast. The quality is superb. Will use again, and definitely recommend. (read more)
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★★★★★
“Fantastic Service”
Written on: 17/02/2013
Fast service, quick delivery and easy to use website. Wiould recommend and use again in the future. Only complaint and that is not Seapets fault is the delivery, having to wait in all day for a delivery could not be given a morning or afternoon slot when contacted by the courier. (read more)
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★★★★★
“Very quick delivery”
Written on: 17/02/2013
Quick delivery, came on time and when stated. Item arrived in perfect condition. Bit worried when I read a few reviews about this site but I didn't need to worry as everything ran smoothly from finding the perfect product to delivery. Excellent price too. Bargain! (read more)
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★★★★★
“Roma 125 aquarium”
Written on: 17/02/2013
The aquarium itself is a high quality item. I received some additional items with it like water filter, heater, etc. It all was well packed. I had some issues with delivery company.. So the aquarium arrived after more then a week after the purchase was done. In total, I was happy to deal with Seapets. Would recommend it to friends. (read more)
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★★★★★
“Fantastic service”
Written on: 01/02/2013 by CDBlowfield
I have just received 30kg of dog food from Seapets and would like to thank them for the terrific service. The website was really easy to navigate and the order was delivered (with a smile) in less than 48 hours. (read more)
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★☆☆☆☆
“***AVOID***”
Written on: 30/01/2013 by dev14nt (1 review written)
After purchasing an item that was showing as dispatched in 2 days, I mailed them after 3 to get an update on the order. They advised me that the item would be with at the start of the next week (already 3 days delayed). After waiting in the Monday/Tuesday, still no item. Called there online helpdesk to be told the item wasn't even in stock and that they wouldn't have any until the end of the week and that I'd receive the item at the beginning of the next week. So, told the Seapets Colleague... (read more)
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★☆☆☆☆
“AVOID THIS COMPANY AT ALL COSTS!”
Written on: 18/01/2013 by GeorgeTrotter (1 review written)
As a previous reviewer said 'Rogue Traders' is a more apt name for this company. Customer service simply does not exist except from a team member called William. Our horrendous experience stretched from July 2012 until October 2012 when we eventually got our money back through the help of Trading Standards and our credit card company. The tank we ordered was delivered on a pallet and I signed for it 'unchecked' as my husband was at work. On opening it we found it was smashed (with the... (read more)
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Showing 21 - 30 of 264 Reviews
★☆☆☆☆
“never again to buy anything from this company!!!!!”
Written on: 17/01/2013 by mrdejan (1 review written)
order microchipm for pets ...still didnt get after a month..... (read more)
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★★★★★
“SEAPETS online”
Written on: 16/01/2013 by Squirrel59
I happened to find Seapets online in Sept 2012 when I was thinking of setting up a new aquarium. Their prices were better than anything else I could find on the internet and i bought a complete hot and cold aquarium kit from them. It was and had everything I could need from fish food to advice. I was informed when the delivery was coming and it came to suits me needs. I am delighrted with the aquarium and with everyone at Seapets who have advised me honestly and caringly and ensured that i'm... (read more)
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★★★★★
“5* ~ Brilliant service”
Written on: 09/01/2013 by lynds (2 reviews written)
Everyone is quick to complain but not so quick to praise so .... I ordered the ferplast casita 100 from seapets on Thursday evening @ 4.30 ... after doing a lot of research online I must add. Not just looking for the cheapest but also reliable service. The reviews I read weren't great about stock levels and delivery times however you can't please some people, and the cage was a WHOPPING £26 cheaper than the shop with free delivery.. so I decided to give them a try regardless. I figured I'd... (read more)
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★★★★☆
“Good, Fast and Friendly Service :)”
Written on: 29/12/2012
I found Seapets very easy to order from, with a quick service and a very friendly and helpful driver (willing to help carry the fish tank in and helped check the tank to make sure there were no faults/cracks in the glass., Found them very helpful with questions and queries getting back to me quickly and giving useful answers :) Overall very good :) (read more)
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★★★★★
“OUTSTANDING EXCELLENT SERVICE”
Written on: 28/12/2012
Received sureflap cat flap and glass mount day after purchase over busy holiday period. amazing service indeed. thoroughly delighted. with a little trepidation i took out the old magnetic cat flap from double glazed door, obviously i reviewed measurements before purchase after checking both sea pets website and also sure flap for details. the glass mount covered the existing cat flap hole which was a magnetic cat mate cat flap model 55 i think. i inserted cat flap as per instructions,... (read more)
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★★★★★
“Seapets For All!”
Written on: 21/12/2012 by 91629 (2 reviews written)
I've used Seapets on 3 occasions now and they've never let me down. Their prices are the best I can find and delivery is prompt. I buy fishfood and bird food from and get free delivery. There's no reason to shop anywhere else. (read more)
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★★★★★
“Quick Delivery”
Written on: 17/12/2012 by marksmith99 (1 review written)
Ordered two tanks from Seapets now and both have been delivered speedily at a decent price. The first time one of the tank stand pieces was slightly damaged but was replaced readily. Will be using again. (read more)
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★★★★★
“Fantastic value for money”
Written on: 16/12/2012 by Lemonspray (3 reviews written)
Ordered various items for reptiles a few weeks ago and they were, by far, the best value for money. Especially for vivariums! Highly recommended.. :) (read more)
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★★★★★
“Aquael Classic Kit 60”
Written on: 15/12/2012 by DavidLeggett
We were looking for an ideal starter kit for Gold fish. Having searched the internet we found Sea Pets were 2nd cheapest(by 3 pence only) and had really good reviews. We purchased the Aquael Classic Kit 60 and were delighted. The system is excellent. We were also impressed by the helpful Customer Service provided by Sea Pets. I would recommend. (read more)
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★★★★★
“Fluval Roma 240”
Written on: 14/12/2012 by Gooner_81 (1 review written)
Excellent price, delivery arrived on time and intact. I did ask if we could have a different background supplied than the one that was in the offer, but this was not actioned. Can not complain though as the price of the package was excellent. (read more)
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Showing 31 - 40 of 264 Reviews
★★★★★
“First Time Customer First Class Service”
Written on: 13/12/2012 by Leenic (1 review written)
I must recommend Seapets on their ease of online ordering and Customer Service.I ordered a Juwel Rekord 700 and Stand plus other bits and from ordering to Delivery it took four Days which included a reschedule due to my unvailability to receive the products on the due date. I am looking to order a Roma 200 or Vicenza 180 in the future and Seapets will be my first choice. Keep up the service (read more)
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★★★★★
“Juwel Rekord 800”
Written on: 13/12/2012
Very pleased firstly with the cost of this aquarium, prices sometimes £100 cheaper than other sites. Arrived promptly, having been checked before delivery. Courier very plesant and agreed to meet at a convenient time for me. Excellent service and the fact that you get points to collect and spend is an added bonus. Would recommend this site. (read more)
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★★★★★
“Fluval Roma 240 Aquarium”
Written on: 13/12/2012 by PipGilbert (1 review written)
I ordered a Fluval Roma 240 Aquarium from the Seapets website (which was very simple to use) and was pleasantly surprised at the speed of delivery, c. 3 days from placing the order (and the freebies that came with it!) The delivery driver also gave us good warning of when he would arrive and rang again as he was approaching the house. The tank is an upgrade (taking the opportunity due to a house move). The plants seem to be enjoying their new home, we now just need to move the fish! (read more)
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★★★★★
“Amazing Service”
Written on: 11/12/2012
Very quick and efficient service. Easy to use web-site. Items received within a couple of days of placing order. Well packaged for safe and secure delivery. Will definitely be using this company again. (read more)
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★★★★★
“What an effecient service”
Written on: 09/12/2012
I would like to say how quick we recieved our order within 24 hours of placing order it arrived first time we have used this company very prompt service and very reasonable on food price will use again and recommend to others (read more)
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★★★★★
“Great Service, Fast Service and good value”
Written on: 09/12/2012 by Sturne29
Shopped around on the web and found sea pets had best price more products than rivals, I got everything I needed under one roof. If in the future I upgrade I will look at sea pets first, but I will contuine to use when require stock up (read more)
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★★★★★
“a wonderful choise for all pets”
Written on: 07/12/2012 by pudcat (1 review written)
After trying a few pet supplies even the top four.i can say without a doubt that Sea pets is the best by far .I have had a good few orders from them and only once did the delivery take more than 12 days.The last order took only 1 day how good is that.Their prices are among the best,on some products they cannot be beaten.Having six show dogs, Sea pets is one online pet shop i dont want to be without.I do however have one gripe,i can never find the login so have to go through address etc... (read more)
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★☆☆☆☆
“Retailer of the Year? More like Rogue Trader of the Year!”
Written on: 28/11/2012 by Frank.williams
I have never been more disgusted with the lack of service. I was promised calls back several times within weeks of waiting. The larger aquariums are never in stock when the website states clearly that they are. I have to email them every time to find out that the tank I ordered is no longer being made. I chose another tank which they suggested and assured me it was in stock. 2 weeks later I called and was hung up on 4 times and emailed about 5 times. Finally I got through without someone... (read more)
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★★★★★
“The Best Online Pet Food Retail Company I have Dealt With”
Written on: 19/11/2012 by GreatDaneDogs (1 review written)
This company were quick and efficient. My order delivery cost was free and I received my order within 2 days. The dog food bags I ordered were priced at the cheapest price I could find and they have a 2 year sell by date so the food was excellent. I have ordered from other companys and have had the sell by date just about to expire and these large dog food bags have a shelf life of 2 years so they were really old stock. Not so with this family business who I am delighted to recommend to... (read more)
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★★★★★
“EXCELLENT ALLROUND”
Written on: 09/11/2012 by gemmalen
All I can do based on my experience in dealing with Sea Pets is say what a fantastic company. Placed my second order with them on the 31st and received items on the 2nd. This time unfortunatley one item was missing , but one email to sales and item was received on the 5th (monday). Have found their prices competitive. Cheaper than I can buy in town, delivered to your door, what else would you want from a supplier. Lasty, love the samples that find their way into the delivery. (read more)
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Showing 41 - 50 of 264 Reviews
overview
seapets.co.uk
Top 5 Online Pet Shops
To calculate the top 5's we take the following factors into account:
Top 5 Online Pet Shops
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Pet Planet - www.petplanet.co.uk
326 reviews read latest review -
2. Pet Supermarket - www.pet-supermarket.co.uk
437 reviews read latest review -
3. Sea Pets - www.seapets.co.uk
264 reviews read latest review -
4. PetShopBowl - www.petshopbowl.co.uk
216 reviews read latest review -
5. Northampton Reptile Centre - www.reptilecentre.com
168 reviews read latest review
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"Fantastic Quail Shopping" Read More
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PetShopBowl - www.petshopbowl.co.uk
"Excellent service & quality" Read More
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Benny The Dog www.bennythedog.co.uk
"Great Stuff" Read More
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"Still Hoping" Read More
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Georgetrotter's Response to Frank.williams's Review
Written on: 18/01/2013
I couldn't agree more with this review (especially the title), except I would not award them any stars for customer service because it simply does not exist. Our horrendous experience stretched from July 2012 until October 2012 when we eventually got our money back through the help of Trading Standards and our credit card company. The tank we ordered was delivered on a pallet and I signed for it 'unchecked' as my husband was at work. On opening it we found it was smashed (with the heavy stones stored within the glass). Basically Seapets tried to blame us for damaging it and said they would not be replacing it unless we paid for another tank.
AVOID THIS COMPANY AT ALL COSTS!