Euro Bookings, www.eurobookings.com Reviews
Latest Reviews
★☆☆☆☆
“Customer Service? What customer service?”
Written on: 13/05/2013
In early March I booked a hotel in Germany for late May. I received confirmation from Eurobookings and assurances of their flexible room cancellation policy. Unfortunately, I then had problems with the flights, so I needed to alter the hotel booking. I made numerous attempts to contact Eurobookings via the website. Whenever I entered my booking number I received a message that the booking was prepaid and unalterable. I tried emailing Customer Services several times and even tried to... (read more)
★★★★★
“A happy customer”
Written on: 20/02/2013 by JamesTomlinson
No complications and so easy to change your booking. A huge thankyou from a very busy person who doesnt have hours to spend searching the web. (read more)
★★★★★
“Cheaper than booking direct”
Written on: 20/02/2013 by JoshuaBarrett
Found the room I needed advertised at $20 less than on the hotels own site. Couldnt believe my luck. I will definitely use again. (read more)
★★★★★
“Never had any issues”
Written on: 20/02/2013 by CoreyJennings
Eurobookings have been my safety net for a while now. I regularly travel abroad on business and quite often at short notice. I am yet to be let down and can always find a decent hotel at a good price. (read more)
★★★★★
“Fantastic. Whatever you need you can find it here”
Written on: 20/02/2013 by Davidwarburton
Whether I am looking for a low budget hotel or a luxurious five-star hotel they always have some impressive offers. Through my experience the customer service team have always been very helpful. (read more)
★★★★★
“Very good for last minute bookings”
Written on: 20/02/2013 by Georginalewis
This is the perfect solution when booking especially at short notice. Fast confirmation with bargain prices and secure payment. (read more)
★★★★★
“No need to keep searching”
Written on: 20/02/2013 by LouisGreenwood
I have only booked online once before and came straight back to eurobookings. Once I saw they had the hotel I wanted at a good price, I didn't look any further. (read more)
★★★★★
“Top choice for overseas bookings”
Written on: 20/02/2013 by SamanthaNixon
This is now my first choice when booking overseas accomodation. I have used a number of times and have never been disappointed. The prices are always good and rarely beaten by other sites. (read more)
★★★★★
“A reliable company and easy to contact”
Written on: 20/02/2013 by JoshuaSullivan
Having booked with a number of sites I have found this to be the most reliable. Always some good deals and easy to contact by telephone when you have an enquiry. (read more)
★★★★★
“Very simple to use”
Written on: 20/02/2013 by GarethWhitehead
A very user friendly website. No dead links or error messages which can be a problem with some other discount hotel booking sites. (read more)
See next 10 reviews
Showing 1 - 10 of 86 Reviews
★★★★★
“One of the better booking sites”
Written on: 19/02/2013 by Davidrussell75
Having spent a fair amount of time on-line was very frustrated at not finding what I wanted, but "stumbled" onto Eurobookings and found what i was looking for. I am very impressed (read more)
★★★★★
“One of the better booking sites”
Written on: 19/02/2013 by DavidRussell77
Having spent a fair amount of time on-line was very frustrated at not finding what I wanted, but "stumbled" onto Eurobookings and found what i was looking for. I am very impressed (read more)
★★★★☆
“No hidden charges”
Written on: 19/02/2013 by AnnaBegum
Have always used eurobookings I recommend them to my family and friends very trustworthy, haven't had an upset with them yet.I like their website easy to use price you see you pay no hidden extras. (read more)
★★★★★
“Speedy confirmation”
Written on: 19/02/2013 by Dylanfaulkner
We had full details through to the computer a few minutes after making and paying for our booking. Everything went like clockwork, no detail caused us any problem. (read more)
★★★★★
“A wide variety to choose from”
Written on: 18/02/2013 by HarryGiles
It is the best choice to book your hotel through Eurobookings especially if you know nothing about your destination... The price is pretty fair.. You have many hotel choices to suit your needs. (read more)
★★★★★
“The cheap and easy option!!!!”
Written on: 18/02/2013 by MatildaOneill
Easy booking system. I just booked hotels in Germany in May. Couldn't be easier. (read more)
★★★★★
“Such a simple and fast way to book.”
Written on: 14/02/2013 by HarrisonLawson
Really like the simplicity of this website. The reviews are what really helps in making a decision where to stay. I am grateful for this site. It has saved me a great deal of stress time and money. (read more)
★★★★★
“Finally an easy way to book hotels”
Written on: 14/02/2013 by EllieJameson
What an easy site to use. Why did I never find this site before. This will be the first place I come to next time. (read more)
★☆☆☆☆
“Beware of doublebooking followed by no refund or action”
Written on: 13/02/2013
Actually eurobooking gets negative stars but I have to check on a star to submit this report. I booked a hotel on eurobookings, and discovered two separate booking confirmation notices in my email. I immediately contacted eurobookings and received a cancelation confirmation notice and case number. I also checked when checking in at the hotel and was told that the booking and charge was already reversed. Thinking all was fine, and because took place at the end of the month it was not until... (read more)
★★★★★
“Definitely worth a look”
Written on: 07/02/2013 by NathanWhitehouse
Great rates and simple to use, with an array of options at your finger tips this is well worth having a look before you book your next holiday. (read more)
See next 10 reviews
Showing 11 - 20 of 86 Reviews
★★★★★
“Beats the competition hands down”
Written on: 07/02/2013 by OscarThomas
Enjoyed viewing hotels, excellent website to browse. An impressive company with much to offer its clients. The prices here compared to many other popular sites are very good. (read more)
★★★★★
“No surprises here. Brilliant site”
Written on: 07/02/2013 by AaliyahCooke
Fast easy secure and convenient. All charges are clearly shown so no surprises. I would certainly recommend this site to my friends. (read more)
★★★★★
“Cheaper than booking direct”
Written on: 07/02/2013 by MaxQuinn
The fastest and most efficient way to book hotels. The deals are very good and mostly cheaper than dealing with the hotel directly. (read more)
★★★★★
“Always useful information provided”
Written on: 07/02/2013 by MelisaNeathery
Excellent content for the entire booking process. Useful information, good options offered. Used before a few times and going to use in the future. (read more)
★☆☆☆☆
“CARE!! Double chargoing by Eurobookings.com”
Written on: 04/02/2013 by SARAHHF (1 review written)
We paid for our room at NOVOTEL in Reims, France, in full, on booking through Eurobookings.com. We arrived at the hotel 24hours later, had a good room and were pleased with the booking, BUT on checking out were told that the room payment had not been received from Eurobookings.com by NOVOTEL and that, if we wanted to leave and continue our travels, we'd have to pay for the room again. We had no choice. On our return from holiday, our credit card statement clearly shows that we have been... (read more)
Kabuko's Response to SARAHHF's Review
Written on: 13/02/2013
It's true! See my review "Beware of doublebooking..." posted 2/12/2013. A little bit different beginning, but everything else is nearly identical. In my case it is now too late for credit card dispute because thinking things were fine, timing of the transaction in relation to timing of card statements, I have no recourse. My cash is good as gone. I can now only resort to reporting to consumer and law enforcement agencies.
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Sarahhf's reply to Kabuko's Comment
Written on: 13/02/2013
There is hope, Kabuko, within 24 hours of me posting my review on 4th February, a manager from Eurobookings emailed me, apologised and said they were refunding my first payment to them in full. It's 13th February and I am yet to see it, but I'll live in hope a few days more ... still, beware!
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Sarahhf's Response to SARAHHF's Review
Written on: 15/02/2013
An update - 15th February 2013.
Eurobookings.com finally emailed an apology on 4th February and promised a refund. We have not received it yet. Fair dues, they said it might take up to 10 days, but 11 have passed. Now, of course, we have paid our credit card and they have had the money for over a month, which is a nice little earner for them.
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Sarahhf's reply to Sarahhf's Comment
Written on: 28/02/2013
At last - 28th February 2013 - we have finally received the £89.45 refund.
The booking service is fine, but their customer service if anything goes wrong leaves a lot to be desired.
Quite obviously, despite giving us a Case Id, Eurobookings hoped that by failing to follow up on any of their responses to us they'd be able to defeat us and hang on to the money. The repayment promised on 4th February never materialised. We had to chase to receive a further apology to the effect that the rebate had not been sent for technical reasons and they'd resend. Finally they have, but that's after 6 and a lot of chasing.
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★★★★★
“Recommended to everyone”
Written on: 02/02/2013 by DominicGoodwin
Prices were the cheapest around, the site is easy to use and booking confirmation received in a timely manner. Would recommend to anyone looking to book a holiday. (read more)
★★★★★
“Great value every time”
Written on: 02/02/2013
I have booked with eurobookings on many occasions. I find their prices offer very good value but never compromise on the quality of the hotel.I Will continue to use them regularly. Never had any problems whatsoever. (read more)
★★★★★
“Cheaper than anyone else”
Written on: 31/01/2013 by WilliamWebster
I found the site easy to navigate and most importantly cheaper than the competition. Highly recommended (read more)
★★★★★
“Brilliant website. Very easy to use ”
Written on: 31/01/2013 by AbbieRichardson
Everything runs smoothly and with no hassle. I really like the Website, it's very clear and easy to use. Will definitely use again, like the idea of being able to be flexible with arranging a trip to suit our needs. (read more)
★★★★★
“Unbeatable prices”
Written on: 12/01/2013 by GeorgeSanderson
When I have compared their offers with others they have yet to be beaten. The website is so easy to use and takes the stress out of organising a trip. (read more)
See next 10 reviews
Showing 21 - 30 of 86 Reviews
★★★★★
“Quick and simple ”
Written on: 11/01/2013 by HarveyLowe
Very simple and clear. Great when you are stuck in an internet cafe and need to find a hotel quickly. (read more)
★★★★★
“Never a let down”
Written on: 10/01/2013 by KianChadwick
We have booked our accommodation several times here and will be doing again next year as we have never had any problems or been let down at the last minute like we have with other travel companies. (read more)
★★★★★
“Helpful friendly staff”
Written on: 09/01/2013 by MargeryPenta
I found the customer services staff friendly to deal with on the phone and very efficient. Job is always done quickly and efficiently. (read more)
★★★★★
“Impressive”
Written on: 08/01/2013 by PhoebeChan
This is the first time I have used them but am impressed with the service received. Would recommend it to anyone needing a hotel. (read more)
★★★★★
“First time but not the last”
Written on: 08/01/2013 by LucasThorpe
I had never used this company before so was a bit wary. There was no need as everything went to plan and was excellent. I would and already have recommended this company to friends and family and will definitely use them again myself. (read more)
★★★★☆
“Brilliant choice”
Written on: 07/01/2013 by JamesViles
Booking was confirmed prior to arrival and had no issues whatsoever at the hotel.Excellent! (read more)
★★★★★
“Quick and simple”
Written on: 30/12/2012 by AdamChamberlain
A quick and painless booking experience. Highly recommended to anyone who enjoys an easy life. (read more)
★★★★★
“Excellent”
Written on: 30/12/2012 by KieraFletcher
Booked the morning of stay and was worried at what to expect on arrival. However it was as described. Excellent directions, good info and was kept up to date. Would use again. (read more)
★★★★★
“Stress free way to travel”
Written on: 28/12/2012 by EvePratico
This has taken all of the stress out of travelling. No longer will I have to wonder if I have a bed for the night. Thankyou (read more)
★★★★★
“Hassle free every time”
Written on: 28/12/2012 by Oliviajoyce
My favourite booking site. Always great deals to be found and without the hassle I have experienced in the past (read more)
See next 10 reviews
Showing 31 - 40 of 86 Reviews
★☆☆☆☆
“Stay charged without enjoying”
Written on: 14/12/2012
On Monday(10-12-2012), I made a reservation through eurobookings to the castle hotel bar in London for February 2013 and canceled the booking yesterday (12/13/2012). They asked for a credit card only to book the hotel and said that the cancellation was free but charged me the full stay before I cancel the hotel reservation. This appears to be a robbery. I am awaiting response from them. (read more)
Eurobookings_Customer_Care's Comment
Written on: 18/12/2012
Dear Customer,
We are very sorry that you have experienced such complications. Can you please send us your booking details so we can investigate your issue with our customer support team.
Regards,
Eurobookings.com
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Kabuko's Comment
Written on: 13/02/2013
I suggest you do not await a response. File a credit card dispute immediately! Promises from the customer support team are empty and only make your situation more complicated by delay. Check 2 other reviews - my review "Beware of doublebooking..." posted 2/12/2013, and another post from a review "Care!! Double charging..." from last week..
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★★★★★
“More than satisfied.”
Written on: 13/12/2012 by Roxiesuder91
Very impressed all round. Good deal and a very nice hotel. Was reassuring to recieve booking confirmation by email within minutes. (read more)
★★★★★
“Always a deal to be had”
Written on: 13/12/2012 by Malloryboeck
I have used most of them but this has to be the best hotel booking website available. Always happy with the deals on offer. (read more)
★★★★★
“Easy to find a deal here”
Written on: 24/11/2012 by CharlieWilliams
I booked here for a bank holiday weekend back in august. I wasnt expecting to get such a good deal as it is usually a very busy time to go away. (read more)
★★★★★
“A great way to see Prague”
Written on: 24/11/2012 by IsabelleBradley
I would highly recommend this hotel to anyone travelling to Prague. The location is great and our room was stunning. The hotel staff were so friendly, welcoming and helpful. (read more)
★★★★☆
“A beautiful hotel with some nice features”
Written on: 24/11/2012 by Elliemattocks
A very nice hotel,location very good, free parking at the hotel away from the road,our room was very comfortable with a huge bathroom, with bath and shower and old fashioned fireplace in the bedroom, very nice feature and very clean. (read more)
★★★★★
“Staff were very helpful”
Written on: 24/11/2012 by GaryWoolford (1 review written)
We turned up early at reception to be told our rooms were still being cleaned. However we were given free coffee and snacks whilst waiting and within half an hour we were given our room key. All of the staff were polite and helpful even if we did turn up a little early. (read more)
★★★★★
“Clean rooms and well located”
Written on: 24/11/2012 by RachelMyers
Close to the airport and not too far from the city. Perfectly located for me and my colleagues. Exceptionally clean rooms with the service to match. (read more)
★★★★★
“Easy to get to anything.”
Written on: 08/11/2012 by Lenoreperu77
This hotel is in a great location and that is the best I can say about it. It is within easy walking distance to just about everything. In addition the staff was extremely helpful and the public areas while a bit dated were comfortable. (read more)
★★★★★
“Good for a short break.”
Written on: 08/11/2012 by JerriPortales
Stayed here a couple of nights. Nice, clean hotel. The rooms were large and we had 2 queen size beds. Very new looking and the beds were comfy. Free parking and wi-fi. Very uncommon in city hotels. (read more)
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Showing 41 - 50 of 86 Reviews
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Eurobookings_Customer_Care's Comment
Written on: 15/05/2013
Dear Customer,
We are sorry that you didn't receive the service you deserved. Can you send us your booking number, so we can investigate the problem?
Kind regards,
Eurobookings