Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★★★★

“First time disney ”

Written on: 20/08/2014 by benn3283 (1 review written)

Just got back from our first holiday to florida. Cannot praise holiday genie and Mel enough for all the numerous enquiries I made and quickness of their replies . Finally decided on hotel lake buena vista resort village, again this hotel had been recommended by my holiday genie contact and cannot fault it one bit. Even after the holiday was booked and payed for I was constantly emailing Mel with little queries. Nothing was too much trouble for her. We are all ready looking for the next… Read Full Review

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★★★★★

“Holiday to Disney”

Written on: 14/08/2014 by Pinkpops (1 review written)

I've just got back from holiday from Orlando, Florida and had to review the service I received from Holiday Genie. The service we received from beginning to end has been outstanding, I couldn't fault anything. The lady who looked after my booking from beginning to end was fantastic, when booking the holiday over the phone she offered me lots of advice in helping us book our once in a lifetime family holiday. She was extremely patient listening to all our needs and helpful when booking the… Read Full Review

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★★★★★

“happy holidays”

Written on: 10/08/2014 by Birdgn481 (1 review written)

I booked a year in advance a holiday to Florida for me my husband and my son, daughter in-law, and grandchildren. Holiday genie booked a three bedroom apartment at vista cay for us. after reading all the bad reviews we were pleasantly surprised as the apartment complex was ideally situated for all the themes parks. The apartment was amazing, very clean and spacious with a small pool close by, great for grandchildren and chilling out after day at theme parks. There was a bigger pool but we were… Read Full Review

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★★★★★

“Las Vegas holiday booked through Holiday Genie”

Written on: 15/07/2014 by ihenderson (1 review written)

Thanks for your help with booking our holiday to Las Vegas. I contacted the advisor on a number of occasions to seek advice and additional information, she was always very patient and helpful. As soon as the holiday was booked she gave me booking references for the flights and the hotel which allowed me to confirm that everything was in place with both Virgin and the Vdara Everything went perfectly with both the Virgin Atlantic Flights and the booking of our accommodation at the Vdara Spa… Read Full Review

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★★★★★

“No company is cheaper, no problems”

Written on: 29/05/2014 by pcileisure (1 review written)

It was pure chance that I stumbled on Holiday Genie only to discover that their fares to Panama worked out cheaper than every other company, and believe me when I say, I searched many. I just want to say that I booked my first flight november 2013 to fly to Panama. As there are no direct flights from the UK to Panama, prices tend to be quite high. For many years I have used Expedia and found no one that came close to them for prices, particularly to Panama. I started to look for other… Read Full Review

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★★★★★

“Holiday in Orlando May 2014”

Written on: 23/05/2014 by EnriqueMcCann215 (1 review written)

I would like to say that I booked a holiday through HolidayGenie and would like to say thank you we had a fantastic time our flights were on time our hotel was lovely and we would book another holiday with HolidayGenie everything from the price we paid and the service provided was fantastic… Read Full Review

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★★★★★

“Great service :)”

Written on: 22/05/2014 by cjNolan239 (1 review written)

I used holiday genuine for the first time to book my flight too the USA, firstly I got the cheapest flight around which was great! A week before I was due to come home I got an email form the company to say my flight had been cancelled and I needed to call to rearrange, naturly I panicked and thought oh great here we go this is going to be a pain, but I have to say there services was excellent, great coumication and they rearranged my flight took care of everything I actually got a better… Read Full Review

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★★★★★

“Excellent service!”

Written on: 09/05/2014 by SJRC (1 review written)

I had booked a holiday with Holiday genie a few years ago and so thought I would try them again for our latest holiday to Florida. I have read some of the negative reviews but honestly I personally could not recommend more highly. Staff there could not be more friendly or more helpful and nothing was ever too much for them. I booked my flight/villa with them then my theme parks separately and then the car hire too. I had no problems and if I needed to query or ask anything I would email or call… Read Full Review

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★★★★★

“Great deals!”

Written on: 07/05/2014 by MakaiMcCarty1954 (1 review written)

Having been looking at flights for over a month, I find the cheapest on Holiday Genie. They were so helpful and managed to find the best possible price available. On booking, they sent me all the travel information I need, making visa applications etc very easy and hassle free. Thank you Holiday Genie!… Read Full Review

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★★★★★

“Staff are superb”

Written on: 06/05/2014 by Laylaa1951 (1 review written)

I have been dealing with a particular advisor ( female ) over the last month.she as been superb swapping and changing our requests plus change of names etc on passports due to marriage and expiry.i found this person absolutely brilliant.My in-laws are now booking with the company.i cannot speak highly enough of the individual or the company.Its a shame in writing a review I am not allowed to mention staff names.Any way the ( female ) will know who I am.Great customer service… Read Full Review

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★★★★★

“Absolutely fantastic!!!”

Written on: 04/05/2014 by Declanh1968 (1 review written)

We have just returned from Florida, we were a bit apprehensive at first, as the quote we received was half the price of many other companies, but as they're abta & atol protected we thought we would give it a go. We dealt with mel right from the start who did everything she could to get us the perfect holiday, we got a brilliant price for our park tickets & we received children eat free cards & as we've got four they saved us a lot of money. From booking to flying home everything was brilliant… Read Full Review

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★★★★★

“Holiday to Florida”

Written on: 25/04/2014 by Ramsey303 (1 review written)

I first booked my hols to Florida back in June. I was recommended 2 locations within Florida. However, he had recommended the better out of the 2. I was a bit apprehensive about the Resort but went with my gut instincts. Paying off was very simple, easy & quick, which again I could not fault at all. Coming up to my hols, we came across a problem a REAL DELAY in obtaining a passport for one of the children. The passport was finally received by going up to Peterborough to obtain the passport the… Read Full Review

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★★★★★

“Wonderful as always! ”

Written on: 18/04/2014

I first booked to go to Florida with Holiday Genie in 2009. I have been using them ever since. They are fantastic and nothing is too much trouble. I am a Disney fanatic and their prices and service in my opinion can't be beaten. I was a little apprehensive about booking with them initially, bit I am soo glad that I ignored the negative reviews as I have got nothing but praise for the service Mel has given me. Thank you, I have booked again for this year, will be booking for next and my friends… Read Full Review

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★★★★★

“cant be beat on price”

Written on: 29/03/2014 by maxinekhani (1 review written)

i got back yesterday booked a 2 week villa holiday in florida all i can say is bargain ive been going for the last 10 years usually through travelcity for double the price i dont care what any one says i have no complaints and the guy couldent help enough everytime i phoned him he answered my questions i highly recomend this firm 100% i will be booking all my florida holidays with them thankyou me and my family had a great time from the khani family… Read Full Review

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★★★★★

“Fantastic prices & customer Service”

Written on: 24/03/2014 by FloridaLovers (1 review written)

I have dealt with the same customer service agent since booking my holiday in 2012. Nothing has been too much trouble even having to keep amending the booking dates after being unable to fly due to serious illness. She has done everything she could to keep the prices the same as when originally booked . Her friendly communication and attention to detail in my opinion have been above and beyond her duty and I wouldn't hesitate in recommending the company to all my friends… Read Full Review

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★★★★★

“Excellent - by someone that is a stickler for service”

Written on: 14/03/2014 by Michelle_ (1 review written)

Shame I can't use Staff names. I originally put through an initial request back in February, which was received very quickly. I then made further contact this week, with new dates, multiple option requests (airlines/upgrade costs), all of which were handled with a postive, happy to do so mentality. I then have opted for accommodation only (after all that!), and again, handled quickly & efficiently. Best experience of good service for a long time! Thank you… Read Full Review

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★★★★★

“TOP NOTCH SERVICE”

Written on: 27/02/2014 by PLUSHDRAGON (1 review written)

I HAVE BOOKED A NUMBER OF HOLIDAYS, OVER A NUMBER OF YEARS,AND HAVE NEVER BEEN DISSAPOINTED. I HAVE RECOMMNDED ONE PARTICULAR STAFF MEMBER WHEN ADVISING FRIENDS/FAMILY WHO TO BOOK THROUGH. THIS PERSON HAS ALWAYS GIVEN ME A HOLIDAY THAT I CAN NOT FAULT, NO MATTER WHERE THE DESTINATION IS. EVERYTHING HAS BEEN SPOT ON AND THOSE I HAVE REFERRED HAVE ALL FED BACK THE SAME. EVERY DETAIL IS SPOT ON, HOTELS, B & B'S, CAR HIRE, INTERNAL FLIGHTS, ETC. CURRENTLY COSTING ANOTHER TRIP TO NEW YORK FOR… Read Full Review

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★★★★★

“excellent customer service”

Written on: 28/01/2014 by sarahreid (1 review written)

I booked a holiday five years ago with holiday genie and their service was excellent I thought I would go with them again this year and again the service up to now is exceptional. More than helpful everything explained over the phone and email and any time I have a query I can email them directly and they get straight back to me with a response. I will definitely use this company again. Nothing seems to be too much trouble and I would and have highly recommended them to others… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 20/01/2014 by celticmick_7 (1 review written)

I rarely write reviews or commend people for service but I have to make an exception in this case. I have been dealing with Cema at Holiday Genie over the last few days regarding a trip that my wife and I were planning for Orlando in July. Cema was incredibly informative and helpful, even when I had a panic over payment due dates, she calmed the situation and ensured I had the correct details. It’s been a very smooth process and that is purely down to her deep understanding of the customer… Read Full Review

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★★★★★

“VEGAS!”

Written on: 07/01/2014

On the off chance I booked with Holiday Genie , the assistant found me a better deal than I had already found online even advising me to fly a day later which would work out better cost wise and perfect landing times. I was kept informed from the time I paid my deposit until the time of our holiday , emailed with all updates and balance updates without a problem . Everything we asked for was emailed with every hotel and flight detail and we has no changes. I will be booking with these every… Read Full Review

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