Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Holiday Genie www.holidaygenie.com

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★★★★☆

“Great service!!!”

Written on: 03/05/2014 by rnDavidson275 (1 review written)

I booked a holiday to Dubai through Holiday Genie and have just come back with no major problems. When I initially booked the holiday, the lady I dealt with gave great advice about the flights and was even able to beat the price on the internet! She offered me better flights aswell! After reading some negative reviews I got into a bit of a panic and emailed both the hotel and airline, they were able to confirm my booking so I felt much more relaxed. I had 1 minor issue when I arrived in… Read Full Review

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★★★★☆

“Excellent service”

Written on: 24/04/2014 by Dowdkk7 (1 review written)

We booked a holiday for 9 to Florida through Lawson who was excellent. It was the first time we have been to Florida and Lawson was superb giving us good advice and booking us a lovely villa at Southern Dunes. We did have an issue with United Airlines over selling a flight but thankfully this got sorted. The price was very competitive and we even bought our ultimate tickets via Mel who again was very helpful. All tickets were received on time and I would definitely recommend using Holiday… Read Full Review

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★★★★☆

“Good option”

Written on: 30/11/2013 by andyrg13 (1 review written)

I was surprised, having read some of these reviews, how good this company actually was. The cheapest flight I could find, cheaper than Virgin's own website, paid through my choice of payment, instant e-tickets received. No problem at all. I would use again!… Read Full Review

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★★★★☆

“Good customer service when booking”

Written on: 24/11/2013

I booked a moderately complex trip with a return flight and 2 one way flights via phone call. All worked fine and the price was good… Read Full Review

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★★★★☆

“Booking a Flight”

Written on: 28/10/2013 by fdr1950 (1 review written)

Took a few minute to connect. Operator very helpful and found what I was looking for quite quickly. Money transaction a bit fiddly, but successful. Operator was polite and encouraging all the way through the transaction… Read Full Review

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★★★★☆

“Decent, not perfect”

Written on: 03/09/2013

Having booked flights with holidaygenie on the back of limited research, I spent 24 hours convinced I'd just blown £500 by reading this site. However, at 8am on Monday morning (well in advance of the 2 working day deadline they set themselves), the e-ticket arrived and everything checked out with the airlines. I was able to make seat reservations with Air Canada over the phone that very morning. However, although I failed to receive my ATOL certificate as I should, I am prepared to believe… Read Full Review

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★★★★☆

“Promptly dealt with my enquiry”

Written on: 15/05/2013

Holiday Genie handled our booking for Dubai. They represented the best price for our holiday, and comms were good via email. They called where necessary and I was pleased that they organised a free upgrade for us. Be aware that you need to settle the final payment before the due date, or the price may rise with this company… Read Full Review

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★★★★☆

“Our South Africa Experience”

Written on: 10/05/2013 by GlobeRover (1 review written)

Holiday Genie booked our trip to South Africa for us and were very responsive and courteous. They didn't just take the money as commission and run but kept in contact to inform us when one of the flight times changed. It was perfectly clear from the tickets purchased that this was a one time deal and our party were responsible for getting to the right place to ensure our flights were met. It was an eventful trip and due to no fault of our own we missed the flight connection at Amsterdam and… Read Full Review

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★★★★☆

“Great, efficient service”

Written on: 10/05/2013

I can't fault the service offered by Holiday Genie. Our consultant, was extremely helpful, knowledgeable, friendly and efficient. Although the quote was the cheapest we found, there was nothing second rate about our holiday. The villa was perfect, car hire efficient and the Virgin flights a joy. It was one of the best family holidays we have ever had. I was initially nervous about booking the holiday online, particularly as I had never heard of Holiday Genie before, but I have since recommended… Read Full Review

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★★★★☆

“great value service”

Written on: 07/05/2013 by paulmb (2 reviews written)

Our agent was fantastic. It is brilliant that the same member of the Genie team stay with you throughout the planning of the holiday, not being passed from one member of staff to another. She organised everything to meet my description of what we wanted from our holiday, including selecting connecting flights to reduce overall travelling time, tickets to attractions and shows and very reasonable car hire charges. We holidayed for 60% of the costs of some major holiday companies. The villa… Read Full Review

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★★★★☆

“great holiday ”

Written on: 03/03/2013 by doey229 (1 review written)

thank you holidaygenie, easy to book and easy to understand, good feedback from there Reps, if you had a problem they would do there best to sort it, i booked a hotel myself, and they recomended a different one as they had bad reviews on the one i had booked, they picked me a real gem of a hotel, thank you, i would recommend holidaygenie to anyone… Read Full Review

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★★★★☆

“Had no problems”

Written on: 18/02/2013 by Marrimarr (1 review written)

I booked a return flight to Brazil with Holiday Genie. When I first wanted to pay, the website told me that the fare was not available anymore. I tried another fare (second best) - the same problem occured. I did not call them and just waited half an hour or so. I tried again (maybe a couple of times, I don't remember now) and I finally managed to get a very good deal - it worked. I received my electronic ticket very fast. Can't comment on customer service since I never got in touch with… Read Full Review

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★★★★☆

“Brilliant customer service, and some very good deals!”

Written on: 25/01/2013 by samanthakristin (1 review written)

I booked recently with Holiday Genie, I spoke with a very helpful lady called Mel. She researched many options for me going to Jamaica, and found me a deal that was cheaper than any I had found myself online, and i'd say i was very good at hunting for a cheap deal. I find that the website is confusing, and can often lead to misinterpretation, so it's easier to call them and book direct. I had hoped to get accomodation in Negril, but this wasn't possible, but Mel found a four star in Montego bay… Read Full Review

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★★★★☆

“Saved £300 on my flight to the USA”

Written on: 01/11/2012

After much ringing around to get flights I came across this company, was very very sceptical as had the run around from a few others this morning. Gary was very helpful, got worried when my mastercard could not get through their security on line and reluctantly gave detals over the phone after checking ABTA and ATOL details. Flight comfirmed this afternoon, E ticket arrived and saved £300 into the bargain. … Read Full Review

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Mcrowther's Comment

Written on: 15/11/2012

Congratulations. There is more chance of winning the lottery than getting this service from HolidayGenie.

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★★★★☆

“A good experience”

Written on: 26/09/2012 by Miketbike (1 review written)

After reading reviews on this site I was a bit wary but as my alternative agency was going to charge me a fee for using a debit card I decided to give it a try. On Sunday night I booked two flights to the AUE and did find it a bit strange that the web site didn't give me an immediate reply, although it did say that to get an invoice etc. it may take 24 hours. Sure enough by Monday afternoon I had my invoice and e tickets with no booking fee and at a cheaper price than I had been quoted… Read Full Review

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★★★★☆

“no probs”

Written on: 27/07/2012

just back from holiday in florida booked through this company.iwas a little worried after reading these reviews but have to say we encountered no problems at all.flights out and back on thompsons were just as i was told,car hire through alamo was again just as described by our agent,we even upgraded to a monster size suv for a minimal extra cost.the villa we were allocated on arrival was in a lovely estate called orangetree out near clermont and was superb,top notch funiture and fittings and… Read Full Review

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★★★★☆

“mostly positive!”

Written on: 26/03/2012 by donhannan (1 review written)

This is my second booking through holiday genie-the first was for xmas day 2010,with Virgin Atlantic to Orlando for myself,hubby and 4 daughters.Flights were for 3 weeks and much,much cheaper than anywhere else-we paid a deposit to secure the flights.I have to admit i DID have a couple of issues-the original booking was made through a lady called 'Simmi' (i don't believe she works here anymore) and very oddly,she was the only one that was able to help with any concer/query that i had...lots of… Read Full Review

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★★★★☆

“flight only ”

Written on: 07/03/2012 by ruddiger (1 review written)

I booked a flight with this company to Denver because it was a fair bit cheaper than the rest.I paid my money ,then read the reviews .I thought omg and contacted Holiday Genie straight away I was thinking I had been ripped off.The staff were not so much rude but very abrupt and not to helpfull.I was informed everything was fine and my flights were booked with Delta.I called Delta who confirmed my flights had indeed been booked I must have gave the Delta agent quiet a fright when I raised my… Read Full Review

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★★★★☆

“Overall, I was happy with the service we received.”

Written on: 22/01/2012

Having checked out other deals for Orlando, Holiday Genie definitely came up with the best deal. The communication with Lawson was excellent and he was very prompt in replying to e-mails. The only negative comment I need to make was that our original flights with Virgin were cancelled 2 months before we were due to leave. To be fair, the company offered to give us our money back or we could take the alternative flights offered to us. Because it was close to our departure the only flights… Read Full Review

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★★★★☆

“Fantastic”

Written on: 11/01/2012 by woochop (1 review written)

Hi booked through holiday genie in august 2011 to go to orlando, our contact was zoe healy and she was absolutely fantastic it started off with an initial enquiry and unfortunately nothing was matching our requirements and about 2 weeks later I got an email from Zoe who said something had come up that matched our holiday, she was extremely helpful got back to us right away with any queries. Would definately use them again especially Zoe, in fact I've just got her on the case for a holiday to… Read Full Review

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