Holiday Genie, www.holidaygenie.com Reviews
Latest Reviews
★★★★★
“YES WE CAN!”
Written on: 16/05/2013 by jessicalagan
I wanted to add myself to the same flights as my husband and kids flying out to USA but the system couldnt let me add a different outgoing and incoming carrier. In panic I called the customer service number at Holiday Genie on my husbands paper work and the help was amazing. SUCH a relief: # Yes we can get you onto those flights - exactly the same ones even though two weeks has passed since your first booking. # Yes we can make it simple for you to pay. # Oh dear your credit card was... (read more)
★★★★☆
“Promptly dealt with my enquiry”
Written on: 15/05/2013
Holiday Genie handled our booking for Dubai. They represented the best price for our holiday, and comms were good via email. They called where necessary and I was pleased that they organised a free upgrade for us. Be aware that you need to settle the final payment before the due date, or the price may rise with this company. (read more)
★★★★☆
“Our South Africa Experience”
Written on: 10/05/2013 by GlobeRover (1 review written)
Holiday Genie booked our trip to South Africa for us and were very responsive and courteous. They didn't just take the money as commission and run but kept in contact to inform us when one of the flight times changed. It was perfectly clear from the tickets purchased that this was a one time deal and our party were responsible for getting to the right place to ensure our flights were met. It was an eventful trip and due to no fault of our own we missed the flight connection at Amsterdam... (read more)
★★★★☆
“Great, efficient service”
Written on: 10/05/2013
I can't fault the service offered by Holiday Genie. Our consultant, was extremely helpful, knowledgeable, friendly and efficient. Although the quote was the cheapest we found, there was nothing second rate about our holiday. The villa was perfect, car hire efficient and the Virgin flights a joy. It was one of the best family holidays we have ever had. I was initially nervous about booking the holiday online, particularly as I had never heard of Holiday Genie before, but I have since... (read more)
★★★★☆
“great value service”
Written on: 07/05/2013 by paulmb (1 review written)
Our agent was fantastic. It is brilliant that the same member of the Genie team stay with you throughout the planning of the holiday, not being passed from one member of staff to another. She organised everything to meet my description of what we wanted from our holiday, including selecting connecting flights to reduce overall travelling time, tickets to attractions and shows and very reasonable car hire charges. We holidayed for 60% of the costs of some major holiday companies. The... (read more)
★★★★★
“Superb Holiday Genie service!”
Written on: 06/05/2013
I've never booked flights to America before and therefore quite nervous! After a few hiccups, I got a call from a gentleman and what a BRILLIANT service he provided! With great patience and efficiency he sorted all the problems, queries and worries I had about booking. Excellent communication skills and throughly supportive and caring! What a service! - Thank you! I wouldn't hesitate to recommend this company to my friends or to use it again for another holiday, but meanwhile I am SO... (read more)
★★★★★
“Fantastic Customer Service and brilliant holiday overall”
Written on: 05/05/2013 by ToniHunt
We have been to Florida 3 years in a row arranged by Holiday Genie everything has been excellent Split Flights-Great flight times organised for us with very little layover times Hotel was also great. I would not hesitate to recommend them to friends and family as I do often. My Travel Consultant Lawson has been first class and all three holidays have been perfect. I will be booking with him again in the next few weeks for next year. Fantastic Company ! (read more)
★★★★★
“World class service”
Written on: 03/05/2013
For my fortieth, my hubby and I decided to go on a cruise but had no clue where to go and what cruise line to use. All we knew was that we wanted a waoh experience. My colleague at work recommend Holiday Genie. Our agent was fantastic. She got us the best possible deal with a world class service. All our flights, transfers and the cruise itself was very well organised. The holiday was fabulous - a holiday of a life time. We enjoyed it so much that we are planning another one for next year. (read more)
★★★★★
“fantastic service!”
Written on: 28/04/2013
Our agent was fantastic at finding our USA trip! So easy, she took all the stress out of holiday hunting!! (read more)
★★★★★
“Booked Holiday with you at the Heart”
Written on: 27/04/2013 by headchef13 (1 review written)
Alisdare has booked our holiday again for us, just a call and an e-mail and all was sorted with guest at the heart experience. i am a returning customere to HG and have had my own personal contact with Alisdare he certainly knows his customers.i was so impressed with last years service i have decided to book again with HG and im even taking my parents, Thank you Alisdare and HG your the best. (read more)
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Showing 1 - 10 of 254 Reviews
★★★★★
“flights only”
Written on: 26/04/2013 by oxikiroz
1st time user. We booked return flights from UK to NZ with malaysian airlines through holiday genie. Everything went smoothly and the price was the cheapest I could find. Would definitely use again (read more)
★★★★★
“Had to alter a flight booking by 1 day - all went...”
Written on: 25/04/2013 by CAMWilliams
Allen helped me change a flight booking and bring it forward by one day (London to Port Elizabeth). He was supportive, communicates well and is positive in manner and attitude. The charges for making a change are steep and unavoidable, at least the service provided by Allen was comprehensive, efficient and professional. Thank you for your guidence. (read more)
★★★★★
“Reservation made by Allen”
Written on: 25/04/2013 by RichardAJ
Really excellent service - helpful, clear and friendly. 1st time user who will use Allen again. (read more)
★★★★★
“great company to deal with”
Written on: 19/04/2013 by sazzle256 (1 review written)
Thanks to the agent who helped me with all my needs for my trip to florida - even when i changed my my mind on dates she sorted it all for me ...all documemts arrived in plenty of time for travel ....also i saved a bundle on the same holiday priced with virgin ( and i stll got my virgin flight ! ) thanks again!This was my third holiday booked with holiday genie. (read more)
★★★★★
“just back and cant wait to go again”
Written on: 19/04/2013 by katiekatlondon (2 reviews written)
thank you holidaygenie for another amazing holiday - 3rd time with holidaygenie.com I initially was anxious about reviews but after speaking to my personal sales consultant Mel, she reassured me these were from online flight bookings and not from holidays sold over the phone by the specialist reservation team. and she was right - each holiday has gone smoothly, paid a fantastic price and I wouldnt book with anyone else. This time was St Lucia with flights on Virgin - great deal on a... (read more)
★★★★★
“Wonderful Mexico!”
Written on: 18/04/2013
We would like to thank Alasdair in particular and staff at Holiday Genie for a very special holiday. Alasdair gave us his mobile phone number and email address so that we could contact him at anytime. Every experience from tickets, flights, transfers and hotel was trouble free, well organised and efficient. Our hotel and facilities were excellent and the hotel rep (we were her first Holiday Genie clients) was great, knowledgeable and very helpful. We would recommend Holiday Genie and would... (read more)
★★★★★
“Fantastic holiday of a lifetime”
Written on: 18/04/2013 by SuzieB1 (1 review written)
Wanted to book a family holiday to Florida, Orlando, decided to book through Holiday Genie, spoke to Lawson who gave me a couple of options on flights and accommodation, decided a villa in Southern Dunes Golf Resort would suit us best. Booked a 3 bedroomed villa with own pool, but when we arrived we had been upgraded free of charge to a 4 bedroomed villa, 3 bathrooms with own pool. All rooms had walk-in wardrobes and there was plenty of towels, linen and kitchen equipment you could have... (read more)
★★★★★
“Fantastic Florida Holiday”
Written on: 16/04/2013 by jmorgan261 (1 review written)
Just returned from 2 weeks in Orlando. Thanks to Lawson at Holiday Genie we got a great deal on our flights , car hire and hotel. Everything went like clockwork from getting to Heathrow to landing in sunny Orlando. We would definitely use Holiday Genie again ! No complaints at all !! Can't wait to look for our next holiday. (read more)
★★★★★
“Couldn't Have Been Any Better :-)”
Written on: 13/04/2013 by Pellys (1 review written)
We booked our holiday to Orlando Florida through Holiday Genie last summmer and having just returned from two amazing weeks I decided to share our experiences. Firstly the advisor was extreemly helpful in recommending a good hotel for our party which included myself, my parents and my 5 year old son. My father has severe walking dificulties and uses and wheelchair. We stayed at the Rosen Inn at Pointe Orlando and the hotel could not have been more perfect for our requirements, all special... (read more)
★★★★★
“All good”
Written on: 10/04/2013
Just returned from a 2-week Orlando holiday booked with Holiday Genie. Competitively priced flights, 3-bedroomed villa and car hire booked through them. Customer service was great - even received prompt email replies to my questions over the weekend! Helpful and friendly over the phone too. Had a fabulous holiday in a great villa, and car hire experience thro' Alamo easier than we've ever experienced before. Highly recommend, and we're quite fussy as regards customer service! (read more)
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Showing 11 - 20 of 254 Reviews
★☆☆☆☆
“Duty manner, rude staff”
Written on: 08/04/2013 by RostrevorOlivia
While they have cheaper price arranges, they serve the cheapest manner I have never seen ever. I was ignored because my English is not good enough, when I asked deltail of my flight on the phone to the Customer Sevice. They seems to collect money from some innocent people who can make a mistake. I wish I could read the other people's advice here before buying tickets. (read more)
★☆☆☆☆
“Impossible connections, flights changed without being...”
Written on: 07/04/2013
We booked because the price was so reasonable . But it appears it was too good to be true. One out flight to Vietnam we had a flight to Singapore with a connection to Ho Chi Minh this gave us 1 hr and 15 mins between connections which was short but do able. However when we arrived at Heathrow we were informed that out baggage would not be transferred and we could not book on to the connecting flight. Therefore we would need to clear customers pick up out bags change terminals and the.... (read more)
★★★★★
“aill went brilliant”
Written on: 30/03/2013 by tinker25 (1 review written)
just returned from bahamabay florida booked flights hotel and car with holiday genie and all services were great could not fault them at all was really worried after reading some reveiws bit believe me u have nothing to worry about at all taxi driver from birmingham (read more)
★☆☆☆☆
“help........... confuse.com”
Written on: 28/03/2013
after reading the reviews am so confused now..whether to book my ticket or not really need this holiday...plus here will save £120 when comparing to other agency dont know what to do....need to save as much as i can in order for spending while abroad....any advise pleaseeeee (read more)
★☆☆☆☆
“HORRIBLE APPAULING SERVICE”
Written on: 21/03/2013
It took 200GBP admin fee, 10 calls, one month, 5 super rude employes that yell to you over the phone and some really bad advice from their part for a simple ticket change. never ever again!!! (read more)
★☆☆☆☆
“Absolutely awful 'customer service'”
Written on: 20/03/2013
Received distressing news that a member of family abroad was gravely ill and therefore I booked a flight online with HolidayGenie and received an email confirmation, stating the tickets would arrive by post in 2 days. Received ONE phone call later the same day to say I had not given my full address on the booking and could I ring back to confirm the details. Rang back, no-one answered and could not leave a message. Emailed straight away with full address details. Received telephone call... (read more)
★★★★★
“Excellant value for money”
Written on: 14/03/2013
Our party of four have just returned from 12nights in Orlando which we arranged via Holiday Genie, from the initial booking I found the the holiday sale rep [name removed] very friendly & helpful, he arranged the flight & accomadation at a very reasonable price.We recieved all our necessary documents as promised 14 days prior to departure, we were delighted with the accomadation for the price we had paid, & the virgin flight was a bargin too.As a rule I do not write reviews but after reading... (read more)
★★★★☆
“great holiday ”
Written on: 03/03/2013 by doey229
thank you holidaygenie, easy to book and easy to understand, good feedback from there Reps, if you had a problem they would do there best to sort it, i booked a hotel myself, and they recomended a different one as they had bad reviews on the one i had booked, they picked me a real gem of a hotel, thank you, i would recommend holidaygenie to anyone, (read more)
★★★★★
“After reading all the bad reviews....... It all went...”
Written on: 28/02/2013
I booked a package holiday to Barbados through Holiday Genie. I had looked at other travel companies and the same holiday was around £1,500 to £2,000 more expensive.Flights were direct with Virgin, and the hotel was also advertised on the Virgin website. It all seemed too good to be true! Stupidly I booked the holiday before reading the reviews. If I'd have read the reviews first I certainly would not have booked. I worried for months afterwards thinking everything would go wrong and was... (read more)
Bunneycat's Comment
Written on: 02/03/2013
Im glad i have read your review as i have done the same thing book a holiday to vegas much cheaper b3 i read reviews & now just worrying, it seems if you need to change anything they can be a nightmare but as im not planning to fingers crossed all be ok :-)
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Katiekatlondon's Comment
Written on: 19/04/2013
dont worry - just ask for your airline reference and your hotel reference and that will give you the reassurance as you can then check directly with them. I have booked 3 holidays with holidaygenie and had no problems. looking at the reviews seems to be mostly from people booking flights online and not holidays - most of the holiday reviews are really positive - hope that helps :)
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★☆☆☆☆
“absolutely RIDICULOUS & customer service is awful”
Written on: 25/02/2013
i booked a holiday to Las Vegas in 2012 which was fantastic and i had no problems, however i've booked another holiday to Las Vegas again this year for 2013, and have had nothing but trouble, one of the people who were due to come on the holiday unfortunately could'nt afford the holiday, i was aware that he would lose his £100 deposit, he was okay with that. when i phoned holiday Genie up to explain the situation i was told that we would lose £367 off the holiday as i has paid £1200 and... (read more)
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Showing 21 - 30 of 254 Reviews
★☆☆☆☆
“Dishonest product description!”
Written on: 25/02/2013
The website is very poorly laid out and by that I mean VERY badly laid out. It is very easy to make a mistake and find you've bought more than you've bargained for and trust me, if you make a mistake, they don't care at all that they've ripped you off! I booked a flight only to find out it would be taking me 27 hours instead of 15 hours thanks to dodgy flight description. The staff at Travel Genie are very unhelpful, don't want to help once they have their money, made no attempt to rectify... (read more)
★☆☆☆☆
“terrible service”
Written on: 21/02/2013 by poiuytr
DO NOT USE! tried to change my flight 6 months in advance to dubai and was told no. They then made me go to turkish airlines (who were helpful) and they said i need holiday shity to phone them up and they will approve it. Have had no word back and they do not care about their customers. don't know how they still are in business. (read more)
★☆☆☆☆
“DON'T use this company”
Written on: 21/02/2013
I booked flights to Burma 7 months(yes, SEVEN) ahead of my trip. Within 24 hours of booking we realised we'd got the departure date wrong (by one day). I telephoned and wrote asking, pleading, begging to change the tickets (by just that ONE day) but was met with a blank and unbending refusal. "Terms and Conditions" - although in my view their T&Cs relating to refunds were very ambiguous and a refund might have been possible. But come ON .... 7 months beforehand and we can't change our... (read more)
★☆☆☆☆
“Bad Customer Service ”
Written on: 20/02/2013
Booked my flight to Miami and I needed to make an amendment and wrote to them numerous of times and did not get any response. So I decided to ring them directly...The Customer service is appalling and horrendous and will NEVER be booking with Holiday genie again. They are unreliable and unprofessional. The General Manager was aggressive and not sympathetic. Avoid at all costs. (read more)
★★★★☆
“Had no problems”
Written on: 18/02/2013 by Marrimarr
I booked a return flight to Brazil with Holiday Genie. When I first wanted to pay, the website told me that the fare was not available anymore. I tried another fare (second best) - the same problem occured. I did not call them and just waited half an hour or so. I tried again (maybe a couple of times, I don't remember now) and I finally managed to get a very good deal - it worked. I received my electronic ticket very fast. Can't comment on customer service since I never got in touch with... (read more)
★☆☆☆☆
“the worst ”
Written on: 04/02/2013
as the previous review states , there customer service is appalling and backward . i was all but shouted at when i phoned up to ask a question . they are just a sub contractor for flying eagles , i recommend bypassing holiday genie and just use flying eagles or another company as the amount of bad press with holiday geni is more than justified we have reported them to the travel watchdog for profiteering and also the financial ombudsman that regulate them please i beg you dont give this... (read more)
Bobkji's Comment
Written on: 17/02/2013
Flying eagles is the main company and holiday genie is part of it. All staff are under trained and service appaling.
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Nibbler02's Comment
Written on: 18/02/2013
amen to that , after some talks my refund went from 50 pounds a person to 180 .
pretty sure that if i did not argue , then i would of been fobbed of with 50 quid.
and whats even funnier is that they have someone in the office with the same name as me , i have been getting emails from other customers also being told to take 50 pounds and thats it
amazing
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★☆☆☆☆
“terrible service”
Written on: 31/01/2013
Tried to cancel a flight as my mother became very unwell and had to stay behind and look after her. Sent an automated reply to my e-mail, then a brief e-mail telling me how to cancel the flight, then nothing. Have been phoning and e-mailing. IF they eventually answer, they say they will call back, but never do. The prices may be low, but the service is absolutely appalling! (read more)
★★★★★
“Richard could not be more helpful . Nothing's ever a...”
Written on: 28/01/2013 by MARTINSHAVE (1 review written)
We have booked again to travel to Florida this time Vista Cay Resort Orlando with Richard at Holiday Genie this will be my family's 3rd Orlando holiday with Richard in 5 years . Nothing ever seems a problem even asking him to look for various properties every time we have been , he always comes up with different options and prices and we can then decide which we prefer . I spoke to Richard today to ask if I need to book our seats on our flight and as usual he had already take care of the all... (read more)
★★★★☆
“Brilliant customer service, and some very good deals!”
Written on: 25/01/2013 by samanthakristin
I booked recently with Holiday Genie, I spoke with a very helpful lady called Mel. She researched many options for me going to Jamaica, and found me a deal that was cheaper than any I had found myself online, and i'd say i was very good at hunting for a cheap deal. I find that the website is confusing, and can often lead to misinterpretation, so it's easier to call them and book direct. I had hoped to get accomodation in Negril, but this wasn't possible, but Mel found a four star in Montego... (read more)
★☆☆☆☆
“cynical customer exploitation”
Written on: 24/01/2013 by Wilbur4c
Internet Flight booking with agency known as Holiday Genie or Flying Eagles Ltd. I was advised by their agent Jay I would have to pay the entire cost of my flight again (750 pounds) because of a one letter error I had failed to spot on my e-ticket. This was subsequently changed to a fee of 135 pounds as, I was advised, it was my "lucky day". I checked with Virgin Atlantic, who the actual flight was with, and they emailed me saying this was a "blatant lie" (quote) - I wouldn't have needed to... (read more)
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Showing 31 - 40 of 254 Reviews
★☆☆☆☆
“Rude, lie, terrible customer service, definitly aviod!!!!”
Written on: 10/01/2013
I booked with this company and receive call from the company said that the flight has been cancel and need to change the filght. Changed with wrong date and need me to stay at airport for 26 hours for transit!!!! I call to aftersale department and would like to change it. No answer at all and try to email no reply, then call to ticket sale line and finally get answered, and said the date I would like to change is no available. And I go to the official website of the airline and found it... (read more)
★★☆☆☆
“dont trust this company”
Written on: 08/01/2013 by darrenmarsh (2 reviews written)
Ive booked with this company on 2 occassions on both occassions weve had problems The reason why I rebooked with them again because they promised they would not make the same mistakes. I re booked in sept 2012 for 3 weeks at christams which cost £5200.00 the accomaodation was dirty the bedding had been slept in we had a dead ****** in the bed the house was running alive with ants. The pool was filthy we all got eye infections from it they charge for pool heating but it didnt work £550.00... (read more)
Darrenmarsh's Response to darrenmarsh's Review
Written on: 11/01/2013
THIS IS THE RESPONSE FROM HOLIDAY GENIE
Dear....,
Unfortunately I am out of the office until late next week and cannot talk with you so I will also be communicating via email.
We would never leave our passenger stranded as you put it and if there was any option for us to help you we would but the communication we received from Avalon was an update on your ongoing complaint in resort which they were trying to resolve. At no time did you contact us here in the UK during your stay.
We are not asked to authorize changes in accommodation as it would be the management company to deem it necessary which it seems they did not.
My customer services team are looking into every aspect of your complaint and will send you a detailed report.
I have also being sent your email where you have claimed half our customers complain about our services. This is an incorrect statement and in fact your own email has attached statements of how good we are from clients who enjoyed the holiday they booked with us.
We have today forward your file onto ABTA and we will only being dealing with you via ABTA in the future. I would normally wait for my customer services team to copile the report and resolve the issues inhouse before passing the matter onto ABTA legal team but I feel your comments are based on forums which are not legal statements but cyber gossip which can be posted by non customers of holiday genie.com
I would also like to make you aware that last year we sent over 50,000 passenger on holiday and have been trading for over 15 years as member of ABTA, ATOL and IATA so your comments whilst you are entitled to make them are completely incorrect and have forced us into this position
If you do require any further information please feel free to email me
Many Thanks
General Manager
Flying Eagles Ltd
68 George Lane
South Woodford
London E18 1LW
Direct Tel: 020 8475 7712
Fax: 020 8472 5055
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★★★★★
“AMAZING COMPANY - PLEASE READ HONEST REVIEW!!”
Written on: 08/01/2013 by SamCleland (1 review written)
I'm not quite sure if people are really being honest with themselves when writing these reviews! I am about to book my 3rd holiday with Holiday Genie and have recommended them to many friends. My first holiday I booked without reading any reviews and panicked after stumbling onto this site. I had however NOTHING to worry about. My agent (Mel) was amazing got us a great deal and also gave my friend, who hadn't booked wither her passes for Disney at the same price as us (her travel agent was... (read more)
Oduoduo's Response to SamCleland's Review
Written on: 10/01/2013
I think this guy from the inside the company.
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Darrenmarsh's reply to Oduoduo's Comment
Written on: 11/01/2013
I think so to
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★☆☆☆☆
“Rude, incomtetent and just plain bad service”
Written on: 07/01/2013
They may offer the best prices, but they don't know the meaning of the word "service". When I called to point out the error in the spelling of my name, they insisted that there would be no problem and that I should not fret over such minor detail. Of course, the airlines minded and I had to pay a fee. I emailed about this to HG and got no response whatsoever. The man I spoke to on the phone was rude, dismissive and just didn't care. I would never good with them again. Their attitude is... (read more)
★☆☆☆☆
“It's like a fraud!!!!!”
Written on: 14/12/2012 by jasonzju
I ask for the change my flight departure date and I have paid the fees. I have received the confirmation from the agent. But I realized they don't manage to change the ticket when I was already in the airport. I call them for help but they ask for more money to change the ticket. It's ridiculous. (read more)
★★☆☆☆
“No customer services, errors in reservations.”
Written on: 20/11/2012 by BoHeMlo (1 review written)
I booked with them a trip to Argentina and I was not happy at all. I asked them a simple question and they answer me three months later when I insisted and then the answer was wrong. When we were coming back we realized that the combination flight was 5 hours later that what they have sold me. We checked it with KLM and they showed me that the reservation was never changed, it was clearly that they did the mistake. (I have the print with the time that they sold me and it clearly does not... (read more)
★☆☆☆☆
“Really bad customer service”
Written on: 16/11/2012
I am angry by the fact that calling to get some help you are treated like you are nuiance and should not be calling at all. I have called 3 time now and every time there has been a customer advisor with an attitude or with really bad english. I also got hung up on. I would not recommend this company to anyone. Holiday Genie please hire people who actullay want to work and help people who travel. Pleasant manner is a must!!! (read more)
★☆☆☆☆
“My worst travel experience in 25 years! APPALLING SERVICE!”
Written on: 15/11/2012
One star is too high a rating for this bunch of inconsiderate, unhelpful rabble. I booked from the UK to Canada through HolidayGenie. They had me connecting through London City and Heathrow - a transfer that is physically impossible. HolidayGenie comfirmed this but apparently it was my fault - probably was - for booking with HG in teh first place. You can still buy these tickets today so watch out. I made multiple calls and sent email and not once did they call me back or respond to emails.... (read more)
★★★★★
“FANTASTIC SERVICE”
Written on: 06/11/2012 by Soul04 (1 review written)
Hi, Initially after reading reviews about this company I was sceptical, but I wanted to arrange a surprise holiday to Orlando for my son's 21st birthday, I culd not afford mega money so was surprised to find the holiday on their website so cheap 7 nights at Doubletree Hilton for £1544.00, however, when I actually asked for a call back I got a nice surprise, the operaor Richard offered the holiday with transfers and an extra day for £1482.00 he was knowledgeable and advised me of everything... (read more)
★★★★☆
“Saved £300 on my flight to the USA”
Written on: 01/11/2012
After much ringing around to get flights I came across this company, was very very sceptical as had the run around from a few others this morning. Gary was very helpful, got worried when my mastercard could not get through their security on line and reluctantly gave detals over the phone after checking ABTA and ATOL details. Flight comfirmed this afternoon, E ticket arrived and saved £300 into the bargain. (read more)
Mcrowther's Comment
Written on: 15/11/2012
Congratulations. There is more chance of winning the lottery than getting this service from HolidayGenie.
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Showing 41 - 50 of 254 Reviews
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Hetty38's Response to RostrevorOlivia's Review
Written on: 09/04/2013
Completely agree.... they couldn't have said the words: "can I have your credit card number" quick enough. When I tried to contact him with concerns, he turned into a distastefully rude character who wasn't interested in what I had to say at all. Once the commission was earnt, the service vanished. Their management team are just the same. Will never book with them again.