Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 11/12/2014 by 378Stuart (1 review written)

I booked a trip in January with Holiday Genie. I had a problem with one of the flights so I called through to the number on the website. I spoke to a man who was very unhelpful and quite rude - I got the impression I was the last person he wanted to speak to, He told me that he could not help me with my issue and it was not their problem. I tried to contact them via email instead, hoping to get through to someone else that might have been more helpful. All my emails were ignored. I then… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 02/11/2014 by Morrisbt74 (1 review written)

Booked two flights to Tampa in march with BA and was unable to fly due to work commitments. No support from Holidaygenie despite BA telling me directly that they would consider changing the tickets so I lost £3000. Still trying to get the taxes back 6 months later and am now in contact with ABTA.once they have your money they dot give a damn… Read Full Review

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★☆☆☆☆

“Awful customer service!”

Written on: 24/09/2014

We booked our holiday to New York through holiday genie, we are due to go in the next six weeks and we still haven't received our documents. I phoned up to speak to someone in the customer service department and they were the most irrupt people I have ever spoke too. I told the women on the phone I was going to put a complaint in and she didn't have a care in the world, she still continued to speak to me like I was something on her shoe, then they continued to tell us our holiday hasn't even… Read Full Review

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★★★★☆

“Holiday Genie delivered & Zoe was 1st Class”

Written on: 02/09/2014 by PaulH66 (1 review written)

When I came across Holiday Genie, through a google search for Florida holidays, I was very sceptical & did my due diligence research on them, which came back indifferent. When I called there were still some concerns as they came across a bit salesy. However, I can honestly say that they delivered the holiday as advertised. OK it's not an all bells & whistles service & there is a small amount of chasing required at times, but I think that's only to be expected for the price. We had a fantastic… Read Full Review

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★★★★★

“First time disney ”

Written on: 20/08/2014 by benn3283 (1 review written)

Just got back from our first holiday to florida. Cannot praise holiday genie and Mel enough for all the numerous enquiries I made and quickness of their replies . Finally decided on hotel lake buena vista resort village, again this hotel had been recommended by my holiday genie contact and cannot fault it one bit. Even after the holiday was booked and payed for I was constantly emailing Mel with little queries. Nothing was too much trouble for her. We are all ready looking for the next… Read Full Review

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★★★★☆

“recommend Holiday Genie”

Written on: 18/08/2014 by Markiescarbs (1 review written)

We booked flights and accommodation with Hotel Genie and had no problems. We contacted them about flights and accommodation in Orlando, FL and were looking for direct flights which were to expensive for a family of 4. The trip advisor recommended a short stop over (2 hrs) in Charlotte, direct from Heathrow and then onto Orlando. This saved us loads of money than travelling direct. We stayed in the Encantada Resort in Kissimmee, in a 2 bedroom townhouse, which was perfect for 2 adults, an 8… Read Full Review

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★★★★★

“Holiday to Disney”

Written on: 14/08/2014 by Pinkpops (1 review written)

I've just got back from holiday from Orlando, Florida and had to review the service I received from Holiday Genie. The service we received from beginning to end has been outstanding, I couldn't fault anything. The lady who looked after my booking from beginning to end was fantastic, when booking the holiday over the phone she offered me lots of advice in helping us book our once in a lifetime family holiday. She was extremely patient listening to all our needs and helpful when booking the… Read Full Review

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★★★★★

“happy holidays”

Written on: 10/08/2014 by Birdgn481 (1 review written)

I booked a year in advance a holiday to Florida for me my husband and my son, daughter in-law, and grandchildren. Holiday genie booked a three bedroom apartment at vista cay for us. after reading all the bad reviews we were pleasantly surprised as the apartment complex was ideally situated for all the themes parks. The apartment was amazing, very clean and spacious with a small pool close by, great for grandchildren and chilling out after day at theme parks. There was a bigger pool but we were… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 10/08/2014 by Nunabata (1 review written)

The agents were very unfriendly and unhelpful all they cared about was taking money off you. There was a one letter typing error(as everybody knows the auto correct that jumps out of nowhere)on the first name for both booking and payment details that they refused to correct and asked for £75 to amend which sounds ridiculous specially that we tried to correct the error as soon as we received the confirmation email where it says booking documents will be received after two days which means the… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/08/2014

I have never been spoken to so rudely before. I phoned Holiday Genie's customer line as I needed to cancel my booking and was unsure if the email I had qualified as a ticket/ whether I was able to have any of the cost back. The call was just answered with 'Hello' as if it were a person's house (slightly unnerving), the advisor barely listened to what I said and seemed offended. I even had to ask him to stop being so sarcastic as he essentially laughed at me down the phone. He refused to cancel… Read Full Review

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★★★★★

“Las Vegas holiday booked through Holiday Genie”

Written on: 15/07/2014 by ihenderson (1 review written)

Thanks for your help with booking our holiday to Las Vegas. I contacted the advisor on a number of occasions to seek advice and additional information, she was always very patient and helpful. As soon as the holiday was booked she gave me booking references for the flights and the hotel which allowed me to confirm that everything was in place with both Virgin and the Vdara Everything went perfectly with both the Virgin Atlantic Flights and the booking of our accommodation at the Vdara Spa… Read Full Review

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★☆☆☆☆

“Disgusting service AVOID!!”

Written on: 27/06/2014 by EdenBurnham451 (1 review written)

I booked once with this company and will NEVER do it again. For most customer service requests on the phone, they will tell you you have to send them an email because they cannot take your complaint over the phone. It takes them months to get back to emails, and they have now not responded to my last three emails where I threatened to take legal action (which I will). They ripped me off over 450 pounds and will refuse to return any communications. The only word to use to describe this company… Read Full Review

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★☆☆☆☆

“Most reviews must be by own company trying to up ratings”

Written on: 17/06/2014 by peter.crumb (1 review written)

Go on there website and try write a review ,? Go on there Facebook page try write a review ? Go on there twitter try write a review, all a fix, try for yourself. Don not book with them,, trying to rip us off, wrong info on refund. Lied about hotel being refurbd and trying to charge us extra £485 per person for hotel I don't want to go. And says non refundable after there lies abs mistake… Read Full Review

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★★☆☆☆

“Wrong flight information resulting in missing flight”

Written on: 06/06/2014 by britishconsumer (9 reviews written)

We booked our flights with Thai airways from Flying Eagles Ltd t/a Holiday Genie.com. We received the following flight details; Flight 1 Departure Monday, 07 Apr 14 12:30 LHR Arrival Tuesday, 08 Apr 14 06:05 BKK Duration 11hr 35min Flight 2 Departure Monday, 28 Apr 14 01:10 BKK Arrival Monday, 28 Apr 14 07:15 LHR Duration 12hr 05min We were concerned about the arrival time in Flight 1 because considering the flight takes 11hr 35min plus time difference of 7hr, arrival… Read Full Review

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★★★★★

“No company is cheaper, no problems”

Written on: 29/05/2014 by pcileisure (1 review written)

It was pure chance that I stumbled on Holiday Genie only to discover that their fares to Panama worked out cheaper than every other company, and believe me when I say, I searched many. I just want to say that I booked my first flight november 2013 to fly to Panama. As there are no direct flights from the UK to Panama, prices tend to be quite high. For many years I have used Expedia and found no one that came close to them for prices, particularly to Panama. I started to look for other… Read Full Review

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★★★★★

“Holiday in Orlando May 2014”

Written on: 23/05/2014 by EnriqueMcCann215 (1 review written)

I would like to say that I booked a holiday through HolidayGenie and would like to say thank you we had a fantastic time our flights were on time our hotel was lovely and we would book another holiday with HolidayGenie everything from the price we paid and the service provided was fantastic… Read Full Review

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★★★★★

“Great service :)”

Written on: 22/05/2014 by cjNolan239 (1 review written)

I used holiday genuine for the first time to book my flight too the USA, firstly I got the cheapest flight around which was great! A week before I was due to come home I got an email form the company to say my flight had been cancelled and I needed to call to rearrange, naturly I panicked and thought oh great here we go this is going to be a pain, but I have to say there services was excellent, great coumication and they rearranged my flight took care of everything I actually got a better… Read Full Review

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★☆☆☆☆

“Will never use this company again.”

Written on: 13/05/2014 by aaron.livingstone (1 review written)

I have never dealt with a worse company in the 24 years I have been on this earth. From the moment I bought my ticket with the company, I have had nothing but trouble with them. Originally, there was a problem with the payment for my ticket. The customer service team was highly disrespectful, mocked me, provided me with fake names, refused to put me through to any managers and ended up getting nothing resolved. I managed to eventually contact the manager/owner of Holiday Genie, to which I… Read Full Review

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Aekanem's Response to aaron.livingstone's Review

Written on: 27/10/2014

Thank you for your comment. I have the same issue and they are giving me false names and failing to put me through to someone superior. Could you help me with the owner's email so u can email him direct please.
Thank you

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★★★★★

“Excellent service!”

Written on: 09/05/2014 by SJRC (1 review written)

I had booked a holiday with Holiday genie a few years ago and so thought I would try them again for our latest holiday to Florida. I have read some of the negative reviews but honestly I personally could not recommend more highly. Staff there could not be more friendly or more helpful and nothing was ever too much for them. I booked my flight/villa with them then my theme parks separately and then the car hire too. I had no problems and if I needed to query or ask anything I would email or call… Read Full Review

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★★★★★

“Great deals!”

Written on: 07/05/2014 by MakaiMcCarty1954 (1 review written)

Having been looking at flights for over a month, I find the cheapest on Holiday Genie. They were so helpful and managed to find the best possible price available. On booking, they sent me all the travel information I need, making visa applications etc very easy and hassle free. Thank you Holiday Genie!… Read Full Review

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