Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Latest Reviews

★☆☆☆☆

“After sales does not exist ”

Written on: 21/07/2015 by EYHook (1 review written)

Having booked flights to NY we had cause to cancel due to unforeseen circumstances. Whilst we didn't expect a full refund we have tried to contact Holidaygenie to ascertain what options we had. Our first attempt via their "live chat" which was unmanned and an email was received from them stating they would respond a.s.a.p. but when no communication had been received we emailed but still await any response. Although the ticket price was good the communication is non existent. If all had have… Read Full Review

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★★★★★

“Thailand”

Written on: 09/05/2015 by MichelleWindsor (1 review written)

Second time i have booked a 3 week holiday to Phuket with this company. No issues had a great holiday and would use again. Mel was fantastic… Read Full Review

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★★★★★

“Florida!”

Written on: 24/04/2015 by Fixbyprincess (1 review written)

Just returned from a fantastic holiday in Florida courtesy of mel at Holiday Genie. Booked short notice but managed to get an excellent deal! Flight times were excellent and the changeover at Newark was not a problem. On the way back we only had an hour in between connecting flights so we were a little bit anxious! However arrived gate 86 from Orlando stepped off plane then to gate 83 for connecting flight to Manchester! Easy peasy! Hire car straight forward and excellent car with great service… Read Full Review

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★☆☆☆☆

“Worst customer experience ever! ”

Written on: 08/04/2015 by Awilmshurst (1 review written)

Have just had a call to say my flight has been cancelled. My flight is in 5 days time. I wasn't home, so I was just left with a bumbling voicemail message to say my card will be refunded!!! I obviously called back as I'm meant to be flying Monday... The phone was put down 3 times. Finally someone spoke to me and said they would call back in an hour! Still waiting. Don't ever use holiday genie… Read Full Review

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★★★★★

“Customer rep is fantastic”

Written on: 04/04/2015 by Kerry1973edwards (1 review written)

Customer rep is fantastic. She has been so helpful from the very start of my enquiry, she has answered all my questions regardless of the time of day/night I have messaged her, she has done everything and more than I could have expected and she continues to help me relax about my booking. Words really can't describe how happy I am with how helpful she has been and I really don't know what I would do without her. Thank you for everything xxx… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 16/01/2015 by Daggerit (1 review written)

This has to be the worst company I've ever dealt with and if I could give negative stars I would. They provided incorrect information about ticket booking that resulted in us having to buy a whole new ticket but as this wasn't processed correctly on their side the process was done three times. This resulted in two refunds to my card being required, both of which took over two weeks and only happened when I chased them. Spent over four hours on the phone trying to resolve things but they seem… Read Full Review

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★☆☆☆☆

“Terrible after sales service”

Written on: 07/01/2015

Booked flights through holiday genie. Flights were changed without any notification. Still waiting for issue to be resolved. Terrible after sales on the telephone. Phoned 5 times in one day, 2 of which the line just went dead after explaining my problem and the 3 other times the persons on the end of the phone were rude, disinterested and unhelpful( 3 different men). Would only deal with any issue via email and not over the phone..... still waiting!!!!! Yes the flight was booked at a very… Read Full Review

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★★★★☆

“multi centre holiday to usa”

Written on: 24/12/2014 by debbienic (1 review written)

Booked a multi centre holiday to san Francisco, las vagas and santa monica via holiday genie, in October for my husbands 50th birthday. I dealt with mel who was extreamly helpful and arranged the whole holiday excellent and would highly comend her on the service she gave, however I did have a problem with a name being spelt wrong on a flight ticket. When this happened mel was unfortunatly on holiday, when telephoning to get help I was confronted with many long and exhusting telephone calls… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/12/2014 by 378Stuart (1 review written)

I booked a trip in January with Holiday Genie. I had a problem with one of the flights so I called through to the number on the website. I spoke to a man who was very unhelpful and quite rude - I got the impression I was the last person he wanted to speak to, He told me that he could not help me with my issue and it was not their problem. I tried to contact them via email instead, hoping to get through to someone else that might have been more helpful. All my emails were ignored. I then… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 02/11/2014 by Morrisbt74 (1 review written)

Booked two flights to Tampa in march with BA and was unable to fly due to work commitments. No support from Holidaygenie despite BA telling me directly that they would consider changing the tickets so I lost £3000. Still trying to get the taxes back 6 months later and am now in contact with ABTA.once they have your money they dot give a damn… Read Full Review

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★☆☆☆☆

“Awful customer service!”

Written on: 24/09/2014

We booked our holiday to New York through holiday genie, we are due to go in the next six weeks and we still haven't received our documents. I phoned up to speak to someone in the customer service department and they were the most irrupt people I have ever spoke too. I told the women on the phone I was going to put a complaint in and she didn't have a care in the world, she still continued to speak to me like I was something on her shoe, then they continued to tell us our holiday hasn't even… Read Full Review

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★★★★☆

“Holiday Genie delivered & Zoe was 1st Class”

Written on: 02/09/2014 by PaulH66 (1 review written)

When I came across Holiday Genie, through a google search for Florida holidays, I was very sceptical & did my due diligence research on them, which came back indifferent. When I called there were still some concerns as they came across a bit salesy. However, I can honestly say that they delivered the holiday as advertised. OK it's not an all bells & whistles service & there is a small amount of chasing required at times, but I think that's only to be expected for the price. We had a fantastic… Read Full Review

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★★★★★

“First time disney ”

Written on: 20/08/2014 by benn3283 (1 review written)

Just got back from our first holiday to florida. Cannot praise holiday genie and Mel enough for all the numerous enquiries I made and quickness of their replies . Finally decided on hotel lake buena vista resort village, again this hotel had been recommended by my holiday genie contact and cannot fault it one bit. Even after the holiday was booked and payed for I was constantly emailing Mel with little queries. Nothing was too much trouble for her. We are all ready looking for the next… Read Full Review

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★★★★☆

“recommend Holiday Genie”

Written on: 18/08/2014 by Markiescarbs (1 review written)

We booked flights and accommodation with Hotel Genie and had no problems. We contacted them about flights and accommodation in Orlando, FL and were looking for direct flights which were to expensive for a family of 4. The trip advisor recommended a short stop over (2 hrs) in Charlotte, direct from Heathrow and then onto Orlando. This saved us loads of money than travelling direct. We stayed in the Encantada Resort in Kissimmee, in a 2 bedroom townhouse, which was perfect for 2 adults, an 8… Read Full Review

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★★★★★

“Holiday to Disney”

Written on: 14/08/2014 by Pinkpops (1 review written)

I've just got back from holiday from Orlando, Florida and had to review the service I received from Holiday Genie. The service we received from beginning to end has been outstanding, I couldn't fault anything. The lady who looked after my booking from beginning to end was fantastic, when booking the holiday over the phone she offered me lots of advice in helping us book our once in a lifetime family holiday. She was extremely patient listening to all our needs and helpful when booking the… Read Full Review

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★★★★★

“happy holidays”

Written on: 10/08/2014 by Birdgn481 (1 review written)

I booked a year in advance a holiday to Florida for me my husband and my son, daughter in-law, and grandchildren. Holiday genie booked a three bedroom apartment at vista cay for us. after reading all the bad reviews we were pleasantly surprised as the apartment complex was ideally situated for all the themes parks. The apartment was amazing, very clean and spacious with a small pool close by, great for grandchildren and chilling out after day at theme parks. There was a bigger pool but we were… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 10/08/2014 by Nunabata (1 review written)

The agents were very unfriendly and unhelpful all they cared about was taking money off you. There was a one letter typing error(as everybody knows the auto correct that jumps out of nowhere)on the first name for both booking and payment details that they refused to correct and asked for £75 to amend which sounds ridiculous specially that we tried to correct the error as soon as we received the confirmation email where it says booking documents will be received after two days which means the… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/08/2014

I have never been spoken to so rudely before. I phoned Holiday Genie's customer line as I needed to cancel my booking and was unsure if the email I had qualified as a ticket/ whether I was able to have any of the cost back. The call was just answered with 'Hello' as if it were a person's house (slightly unnerving), the advisor barely listened to what I said and seemed offended. I even had to ask him to stop being so sarcastic as he essentially laughed at me down the phone. He refused to cancel… Read Full Review

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★★★★★

“Las Vegas holiday booked through Holiday Genie”

Written on: 15/07/2014 by ihenderson (1 review written)

Thanks for your help with booking our holiday to Las Vegas. I contacted the advisor on a number of occasions to seek advice and additional information, she was always very patient and helpful. As soon as the holiday was booked she gave me booking references for the flights and the hotel which allowed me to confirm that everything was in place with both Virgin and the Vdara Everything went perfectly with both the Virgin Atlantic Flights and the booking of our accommodation at the Vdara Spa… Read Full Review

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★☆☆☆☆

“Disgusting service AVOID!!”

Written on: 27/06/2014 by EdenBurnham451 (1 review written)

I booked once with this company and will NEVER do it again. For most customer service requests on the phone, they will tell you you have to send them an email because they cannot take your complaint over the phone. It takes them months to get back to emails, and they have now not responded to my last three emails where I threatened to take legal action (which I will). They ripped me off over 450 pounds and will refuse to return any communications. The only word to use to describe this company… Read Full Review

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