Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Latest Reviews

★☆☆☆☆

“Disgusting service AVOID!!”

Written on: 27/06/2014 by EdenBurnham451 (1 review written)

I booked once with this company and will NEVER do it again. For most customer service requests on the phone, they will tell you you have to send them an email because they cannot take your complaint over the phone. It takes them months to get back to emails, and they have now not responded to my last three emails where I threatened to take legal action (which I will). They ripped me off over 450 pounds and will refuse to return any communications. The only word to use to describe this company… Read Full Review

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★☆☆☆☆

“Most reviews must be by own company trying to up ratings”

Written on: 17/06/2014 by peter.crumb (1 review written)

Go on there website and try write a review ,? Go on there Facebook page try write a review ? Go on there twitter try write a review, all a fix, try for yourself. Don not book with them,, trying to rip us off, wrong info on refund. Lied about hotel being refurbd and trying to charge us extra £485 per person for hotel I don't want to go. And says non refundable after there lies abs mistake… Read Full Review

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★★☆☆☆

“Wrong flight information resulting in missing flight”

Written on: 06/06/2014 by britishconsumer (6 reviews written)

We booked our flights with Thai airways from Flying Eagles Ltd t/a Holiday Genie.com. We received the following flight details; Flight 1 Departure Monday, 07 Apr 14 12:30 LHR Arrival Tuesday, 08 Apr 14 06:05 BKK Duration 11hr 35min Flight 2 Departure Monday, 28 Apr 14 01:10 BKK Arrival Monday, 28 Apr 14 07:15 LHR Duration 12hr 05min We were concerned about the arrival time in Flight 1 because considering the flight takes 11hr 35min plus time difference of 7hr, arrival… Read Full Review

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★★★★★

“No company is cheaper, no problems”

Written on: 29/05/2014 by pcileisure (1 review written)

It was pure chance that I stumbled on Holiday Genie only to discover that their fares to Panama worked out cheaper than every other company, and believe me when I say, I searched many. I just want to say that I booked my first flight november 2013 to fly to Panama. As there are no direct flights from the UK to Panama, prices tend to be quite high. For many years I have used Expedia and found no one that came close to them for prices, particularly to Panama. I started to look for other… Read Full Review

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★★★★★

“Holiday in Orlando May 2014”

Written on: 23/05/2014 by EnriqueMcCann215 (1 review written)

I would like to say that I booked a holiday through HolidayGenie and would like to say thank you we had a fantastic time our flights were on time our hotel was lovely and we would book another holiday with HolidayGenie everything from the price we paid and the service provided was fantastic… Read Full Review

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★★★★★

“Great service :)”

Written on: 22/05/2014 by cjNolan239 (1 review written)

I used holiday genuine for the first time to book my flight too the USA, firstly I got the cheapest flight around which was great! A week before I was due to come home I got an email form the company to say my flight had been cancelled and I needed to call to rearrange, naturly I panicked and thought oh great here we go this is going to be a pain, but I have to say there services was excellent, great coumication and they rearranged my flight took care of everything I actually got a better… Read Full Review

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★☆☆☆☆

“Will never use this company again.”

Written on: 13/05/2014 by aaron.livingstone (1 review written)

I have never dealt with a worse company in the 24 years I have been on this earth. From the moment I bought my ticket with the company, I have had nothing but trouble with them. Originally, there was a problem with the payment for my ticket. The customer service team was highly disrespectful, mocked me, provided me with fake names, refused to put me through to any managers and ended up getting nothing resolved. I managed to eventually contact the manager/owner of Holiday Genie, to which I… Read Full Review

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★★★★★

“Excellent service!”

Written on: 09/05/2014 by SJRC (1 review written)

I had booked a holiday with Holiday genie a few years ago and so thought I would try them again for our latest holiday to Florida. I have read some of the negative reviews but honestly I personally could not recommend more highly. Staff there could not be more friendly or more helpful and nothing was ever too much for them. I booked my flight/villa with them then my theme parks separately and then the car hire too. I had no problems and if I needed to query or ask anything I would email or call… Read Full Review

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★★★★★

“Great deals!”

Written on: 07/05/2014 by MakaiMcCarty1954 (1 review written)

Having been looking at flights for over a month, I find the cheapest on Holiday Genie. They were so helpful and managed to find the best possible price available. On booking, they sent me all the travel information I need, making visa applications etc very easy and hassle free. Thank you Holiday Genie!… Read Full Review

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★★★★★

“Staff are superb”

Written on: 06/05/2014 by Laylaa1951 (1 review written)

I have been dealing with a particular advisor ( female ) over the last month.she as been superb swapping and changing our requests plus change of names etc on passports due to marriage and expiry.i found this person absolutely brilliant.My in-laws are now booking with the company.i cannot speak highly enough of the individual or the company.Its a shame in writing a review I am not allowed to mention staff names.Any way the ( female ) will know who I am.Great customer service… Read Full Review

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★★★★★

“Absolutely fantastic!!!”

Written on: 04/05/2014 by Declanh1968 (1 review written)

We have just returned from Florida, we were a bit apprehensive at first, as the quote we received was half the price of many other companies, but as they're abta & atol protected we thought we would give it a go. We dealt with mel right from the start who did everything she could to get us the perfect holiday, we got a brilliant price for our park tickets & we received children eat free cards & as we've got four they saved us a lot of money. From booking to flying home everything was brilliant… Read Full Review

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★★★★☆

“Great service!!!”

Written on: 03/05/2014 by rnDavidson275 (1 review written)

I booked a holiday to Dubai through Holiday Genie and have just come back with no major problems. When I initially booked the holiday, the lady I dealt with gave great advice about the flights and was even able to beat the price on the internet! She offered me better flights aswell! After reading some negative reviews I got into a bit of a panic and emailed both the hotel and airline, they were able to confirm my booking so I felt much more relaxed. I had 1 minor issue when I arrived in… Read Full Review

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★★★★★

“Holiday to Florida”

Written on: 25/04/2014 by Ramsey303 (1 review written)

I first booked my hols to Florida back in June. I was recommended 2 locations within Florida. However, he had recommended the better out of the 2. I was a bit apprehensive about the Resort but went with my gut instincts. Paying off was very simple, easy & quick, which again I could not fault at all. Coming up to my hols, we came across a problem a REAL DELAY in obtaining a passport for one of the children. The passport was finally received by going up to Peterborough to obtain the passport the… Read Full Review

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★★★★☆

“Excellent service”

Written on: 24/04/2014 by Dowdkk7 (1 review written)

We booked a holiday for 9 to Florida through Lawson who was excellent. It was the first time we have been to Florida and Lawson was superb giving us good advice and booking us a lovely villa at Southern Dunes. We did have an issue with United Airlines over selling a flight but thankfully this got sorted. The price was very competitive and we even bought our ultimate tickets via Mel who again was very helpful. All tickets were received on time and I would definitely recommend using Holiday… Read Full Review

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★★★★★

“Wonderful as always! ”

Written on: 18/04/2014

I first booked to go to Florida with Holiday Genie in 2009. I have been using them ever since. They are fantastic and nothing is too much trouble. I am a Disney fanatic and their prices and service in my opinion can't be beaten. I was a little apprehensive about booking with them initially, bit I am soo glad that I ignored the negative reviews as I have got nothing but praise for the service Mel has given me. Thank you, I have booked again for this year, will be booking for next and my friends… Read Full Review

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★☆☆☆☆

“Got cheap Internet Flights but no tickets”

Written on: 15/04/2014 by curdie (2 reviews written)

I booked return flights to Sydney from London through Holiday Genie. After swiftly taking my money, I waited for E-tickets to be sent through. Needless to say these didnt materialise. I contacted the customer services/administration team on a number of occasions over the next few weeks (at least 10 times), and promises were made to send out my e-tickets within a day or so but nothing happened. The customer service was terrible (I didn't expect it to be good so no complaints here), but I… Read Full Review

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★☆☆☆☆

“Unbelievable price at holiday genie,DONT BELIEVE THEM!”

Written on: 05/04/2014 by 245Lamont (1 review written)

This company consistently had the best price on Sky Scanner for our flights from Edinburgh to Orlando next January.I looked up the reviews here and they didn't look too bad.Tried to book online yesterday evening and got right through to the end but then got an email saying "an error has occurred" Surprise,Surprise! Phoned this morning and a pleasant lady got back to me later with the news that the"The price has gone up by about £150 Their web site is still showing the pre-increase price 5… Read Full Review

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★★★★★

“cant be beat on price”

Written on: 29/03/2014 by maxinekhani (1 review written)

i got back yesterday booked a 2 week villa holiday in florida all i can say is bargain ive been going for the last 10 years usually through travelcity for double the price i dont care what any one says i have no complaints and the guy couldent help enough everytime i phoned him he answered my questions i highly recomend this firm 100% i will be booking all my florida holidays with them thankyou me and my family had a great time from the khani family… Read Full Review

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★★★★★

“Fantastic prices & customer Service”

Written on: 24/03/2014 by FloridaLovers (1 review written)

I have dealt with the same customer service agent since booking my holiday in 2012. Nothing has been too much trouble even having to keep amending the booking dates after being unable to fly due to serious illness. She has done everything she could to keep the prices the same as when originally booked . Her friendly communication and attention to detail in my opinion have been above and beyond her duty and I wouldn't hesitate in recommending the company to all my friends… Read Full Review

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★★★★★

“Excellent - by someone that is a stickler for service”

Written on: 14/03/2014 by Michelle_ (1 review written)

Shame I can't use Staff names. I originally put through an initial request back in February, which was received very quickly. I then made further contact this week, with new dates, multiple option requests (airlines/upgrade costs), all of which were handled with a postive, happy to do so mentality. I then have opted for accommodation only (after all that!), and again, handled quickly & efficiently. Best experience of good service for a long time! Thank you… Read Full Review

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