written by Marie457 on 03/07/2023
I had a very traumatic trip back to Manchester from gdansk.The plane was diverted to Denmark when I collapsed on board. After initial contact with all clear to confirm medical cover, it was impossible to find out correct information and I was passed from pillar to post by their customer services. At that critical time i was desperately in need of support and assistance. I didn't get any! I had to get used to them taking 3 weeks to respond to every single point if enquiry. At various stages. They denied liability, then refused to pay hospital bill, then quibbled over every single point of my claim. Finally not paying an important section of my expenses. It simply didn't occur to me that I could have problems. Beware Allclear !!! What a set of Unprofessionals !! Never Again. I will always check feedback in future. However further digging is needed because there is little feedback from people who have made a claim !! Beware Allclear. !!
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