Woolworths www.woolworths.co.uk Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 6 ratings and 23 reviews

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Average Ratings for Woolworths www.woolworths.co.uk

  • Customer Service1.9 stars
  • Quality of website2.5 stars
  • Value for Money2.2 stars
  • Reviewer Ratings1 stars
  • Overall Rating1.4 stars

23 Reviews For Woolworths www.woolworths.co.uk

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    never again too stressful,come back the shops

  • Guest 9th Sep 2009

    Reviewer rating: 5 stars


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    It was very sad when the British institution that is Woolies bit the high street dust, most of us had grown up shopping there. Having always bought Ladybird clothes for the kids, especially for school, it became a nightmare finding the same fit, quality and value at other retailers. I stumbled across the Woolies site after searching for ladybird school trousers for my son. So good to see they still have a presence. I purchased two pairs for £10.00 on the tuesday night and they came the nex ...

  • Guest 27th Jun 2009

    Reviewer rating: 1 stars


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    its like Woolworths have completely ignored any other online shop ...

  • Guest 21st Nov 2008

    Reviewer rating: 0.5 stars


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    Im very disappointed with Woolworths and certainly wont be ordering on line again.

  • Guest 11th Nov 2008

    Reviewer rating: 0.5 stars


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    I placed an order for some toys for Christmas and had them delivered to my local store. The goods arrived well within the time period that was promised, however when I got them home I noticed that a robot I had purchased had an arm missing and the box was all ripped. I called the customer service line and as well as receiving NO apology for this I was told it was up to me to take back to store and re-order my new toy! I asked if this could be collected from my home address and if I could have a ...

  • Guest 4th Nov 2008

    Reviewer rating: 0.5 stars


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    Waited in for my curtains on the due delivery date which did not turn up. I left a message to ask what had happened, i was told they would try to find out what had happened to them but I did not receive any contact. almost a month after the due date i sent a message saying i would like a refund and to say how disappointed i was then that evening got a phone call to say my money would be refunded. Will never use the woolworths online service again.

  • MDG 3rd Nov 2008

    Reviewer rating: 0 stars


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    Ordered some flowers from Woolworths for a birthday and found out the day after the flowers were supposed to be delivered that the order had been cancelled. No specific reason was given just a list that may have caused the cancellation! That didn't give solace to my 80 year old grandmother who was looking forward to her flowers on her birthday!

  • Lou1 29th Jul 2008

    Reviewer rating: 0 stars


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    Placed an order on 22nd July for an exersise bike (online). Delivery date given in first email as Monday 28th. Waited in ALL day, nothing. Checked emails, surprise surprise a new email arrived from Woolworths saying TUESDAY 29th. Have waited in ALL day again....nothing. Apart from ANOTHER email sent this morning saying the order had been despatched and to allow a COUPLE OF DAYS! How vague is that? Phoned the Customer Services. Told me it was down to the couriers. Could you call them I asked? No, ...

  • Guest 24th Jul 2008

    Reviewer rating: 0 stars


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    i ordered a 32 inch medion tv from www.woolworths.co.uk on 19th july 2008, and woolworths emailed to say it has been despatched, only to be told when phoned by a courier today(a courier that is unknown to me, and apparently not trackable)that it will be tuesday at least before i get it, when i buy online nearly everything is next day, so why the time delay?a) I don't know what courier is delivering so I cant track itb) I cannot find a number to telephone for online shoppingc) Email says that ema ...

  • pebbles1006 14th May 2008

    Reviewer rating: 0 stars


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    I ordered an item on 15th April for my son's birthday on 25th April, I received an email on the 21st confirming it had been despatched and should be received by 23rd, great or so I thought. It still hadn't been received on 24th so I called the helpline to find out what was happening, I was told that it had been despatched to the courier on 21st and not to me, I asked why it didn't say this in the email and I was told that it was 'irrelevant where it had been despatched to'. Very unhelpful and wa ...

  • Guest 19th Dec 2007

    Reviewer rating: 0 stars


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    I ordered two slob chairs from Woolworths on the 9th of November, to be delivered on the 14th. I am still waiting! The first order was lost, so they were reordered. One was delivered on the 5th of December, and now I have been told that my other order may be lost again. As they are Christmas gifts, and there are only 5 days to go, I am very disappointed. I will never use Woolworths ordering service (if you can call it a service) again!

  • markkk01 12th Dec 2007

    Reviewer rating: 0 stars


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    The telephone service is so busy, in my experience, you can be hanging on the phone for 40 mins before you get answered.
    The people try to be helpful but can only send an email to the couriers to find out what's happening and that takes 2 days.
    They are not allowed to phone them direct unless they get permission from a supervisor.
    I have now just been told that the couriers have now LOST the order and I could re-order but they can't make sure I will get the order.
    I think that this practice ...

  • ticktock37 9th Oct 2007

    Reviewer rating: 1 stars


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    I am very disappointed with the level of service from Woolworths customer service online. No good will gestures, or help as to when the product would be available. Just generally a very poor level of service. I won't be getting the book again, as to avoid disappointing the children when they choose something that doesn't exist! I have written this review based on my own opinions and experiences, and the information contained in this review is factual.

  • RuthT 25th Sep 2007

    Reviewer rating: 0 stars


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    Having placed the order online back in May and been advised by email that the order should be delivered on or before Tuesday, 19th June 2007, we decided to go ahead with this. One of the DVD's was intended as a gift for a birthday, and another for a friend, and both were initially wanted for May.

    Both myself and my husband made many phone calls to the Woolworths Home Shopping line - each time we were told we could cancel the order if we wanted. Why would we want to do this? We ordered the ite ...

  • Neil1200 10th Sep 2007

    Reviewer rating: 5 stars


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    Woolworths has vastly improved its store feel, and I like the catalogue and website. They have great value for money toys for my daughter.

    I really like the website, and I know it's a company I can trust.

  • andreanotley 15th Dec 2006

    Reviewer rating: 0 stars


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    General experience with Woolworths on-line was not a good one. My goods arrived 5 days late and when they did arrive they had sent me two of the same character instead of the two different ones that I had ordered and paid for. I was due to go on holiday the next day for Christmas and it was too late for me to rush out to try to find the figure that I had originally ordered. My son had specifically asked for it for Christmas so I feel that because I used Woolworths on-line, I have let my son dow ...

  • kernaghani 12th Dec 2006

    Reviewer rating: 0.5 stars


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    I went into the store today to purchase the samsung Z140V, of which there were 2 in stock. I was told they couldn't find it, and they said I could order online. If I could purchase the phone in another shop I would I live on an island, and there is no other shop that sell mobiles. Woolworths is our only store on the island. I was very angry with the lack of help from the staff. I need the phone for Thursday as it is my husbands birthday.

  • giraffehouse123 29th Nov 2006

    Reviewer rating: 0 stars


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    Stick to buying in the store if you don't want to be messed around and let down. The store staff are helpful and polite, but the phone staff are unhelpful and unsympathetic, not to mention the lack of communication. It cost me more in bus fares to the Woolworths store to sort out problems, than if I had had items home delivered.

  • tamsinpd 21st Jun 2006

    Reviewer rating: 0.5 stars


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    Woolworths Online are a joke! Poor telephone service, and our delivery date from 8th June has still not produced any sofa's. They are unhelpful on the phone, and even hung up on my partner. Terrible service!

  • piglet1980 Rank: Lieutenant 28th Mar 2006

    Reviewer rating: 5 stars


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    Woolworths - I have to say that I have ordered everything from a cd to a cordless telephone. Sometimes I go instore to order and sometimes I do it from home. My cd's are usually here the next day (unless I order something unusual) I have never had a problem with them. Once I realised that I had ordered 2 instead of one and I called them. Very efficient, no issues. In store the staff talk you through everything, they show you the web pages and your options. I have ordered gifts instore on the web ...

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