Woolworths - www.woolworths.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worse experience ever”
Written on: 13/05/2013 by Sarah_scute (1 review written)
I ordered wallpaper from Woolworths on 19th April, 2 rolls for £47. Their estimated delivery is now 22nd May. At no point during purchasing the wallpaper did they say it was not in stock or take OVER a month to deliver. I wrote to their customer services to complain but they just confirmed my delivery date and ignored my compliant. If I didn't like the paper as much I would get a refund. I ordered wallpaper from B&Q on the same night and it arrived 2 days later. I will not use them again... (read more)
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★★☆☆☆
“Website down, inability to order. ”
Written on: 11/05/2013 by AngusYep
I tried to order a fridge repeatedly and was denied due to the inability of telephone operators to ammend my address details. 4 phone calls to change an address! My most recent gripe is the fact that their website is down so I cant check on my order status. All I can say is im glad its on credit as I will not be handing any money over until I have the items in front of me!! (read more)
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★☆☆☆☆
“Contact Rip Off Britain.”
Written on: 08/05/2013 by SBrookfield
I have had a bad experience with this company and have contacted rip off britain on the BBC. I advise any one else do the same. They have contacted me via phone and left a message for me to ring them back. Which I definately will do ! (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to SBrookfield's Review
Written on: 10/05/2013
Hi SBrookfield,
We're really sorry to hear this.
We would like to help.
If you could email us at Help@Woolworths.co.uk with the details of your query and putting 'query' in the subject field. We'll do what we can to help.
Many Thanks
Lizzie
Woolies Help
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★☆☆☆☆
“Waste of time”
Written on: 01/05/2013 by 84turner
Do not shop here!! I've tried to order twice in the last week and half. Both times they have instantly taken my money via paypal (over £500) and then not got in touch. When i get in touch with them they say i haven't ordered anything?? Eventually get a refund and try again and the same happens again. Will never shop with them again as it's been such a waste of time. (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to 84turner's Review
Written on: 03/05/2013
Hi 84turner,
We're really sorry to hear that you've been having issues placing an order.
If you'd like to email us at Help@Woolworths.co.uk putting 'order' in the subject field we'll look into this for you.
Many Thanks
Lizzie
Woolies Help.
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★☆☆☆☆
“Never use them”
Written on: 21/04/2013 by oilydavid (1 review written)
Ordered a Bosch Wallpaper Steamer on the 17 April for delivery on the 18th to Collect and Drop store. Rang on 19th and was told it was with the courier and would arrive soon. Rang on 21 and was told it did not qualify for Collect and Drop delivery and was back at their Depot and it would take 14 days to refund me!!! It takes seconds to take your money but 2 weeks to give it back. They admitted they were having problems.. this was my worst ever online shopping experience. (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to oilydavid's Review
Written on: 26/04/2013
Hi oilydavid,
We're really sorry to hear of your recent experience with us.
We do not have your account details so we are unable to see what the issue was. The item does seem eligible for Collect+ delivery and it could be that the store refused the delivery due to the size of the item and if it fit in their storeroom or not. Or their could have been an issue with the label, meaning Collect+ wasn't selected (this could have been down to our system issues at the time).
We do need to allow for the item to come back to us and be scanned into your account in order to raise the refund. The 14 days we advise is only a guideline and we do find that it is returned quicker.
Once again, we do apologise for the inconvenience this has caused and we do understand your frustrations regarding this and your refund and we will be sure to pass on all of your feedback.
Many Thanks
Lizzie
Woolies Help.
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★☆☆☆☆
“Terrible. Don't use them”
Written on: 19/04/2013 by lentybeerswife (1 review written)
I placed 3 orders with Woolworths in one one evening whilst shopping online. Paid my money (2 transactions via PayPal and 1 on my visa debit card). I didn't receive a confirmation from Woolies but did receive the transaction emails from PayPal. Clearly the items had been advertised with the incorrect price BUT I did pay the price they were advertised at. I contacted Woolworths via email the next day who told me that the transactions had failed and I would have to purchase the items... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to lentybeerswife's Review
Written on: 26/04/2013
Hi lentybeerswife,
We're sorry to hear of the issues with your payments.
Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur and a contract is only formed on despatch as per our Terms and Conditions, therefore we would be unable to honour the price that the item was at that time.
When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
If you would like to email us at Help@Woolworths.co.uk putting 'payment' in the subject field, we'll look into your account regarding the payments and speak to our Payment Queries team to see if the payment has been received at our end and regarding your refund.
Many Thanks
Lizzie
Woolies Help.
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Lentybeerswife's reply to Woolworths_Representative's Comment
Written on: 28/04/2013
Not very helpful!
I feel that all your company is doing is hiding behind legal points rather than being a straight up an honest retailer.
Perhaps your policies need reviewing? Who knows, maybe you should even consider bring them in line with other major retailer like Asda or Homebase who admit when they make a mistake and honor the price displayed and sell it to the customer at the advertised price. Guess where I will be spending my money in the future?
I am in the process of writing a full complaint to Woolworths detailing all of my contacts via email and the payments made via PayPal to yourselves. I am very shocked that your customer service has had these details twice already and not resolved the issue. Quite poor in my opinion.
Shall not being buying from Woolworths again.
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★☆☆☆☆
“Don't bother”
Written on: 10/04/2013 by Chase543234
Absolute nightmare, did read some reviews and thought I might be one of the lucky ones........ Ordered 3 items in different stages of stock, one was in stock, one was a few days for delivery and the last one was awaiting stock. Was hoping atleast one of them would be delivered within a week. When we ordered the ottoman that was in stock we went for the next day delivery, a week later we still haven't received it. The wardrobe was supposed to be delivered monday, still haven't received it.... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to Chase543234's Review
Written on: 26/04/2013
Hi Chase543234,
We're sorry that you have experienced a delay.
All of out delivery dates that we specify are expected and not guaranteed as there are some factors that are out of our control.
If you are still waiting for the delivery then please email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we'll chase this for you.
Once again, we do apologise for the delay and appreciate your comments and we'll be sure to pass on this feedback.
Many Thanks
Lizzie
Woolies Help.
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★★★★★
“Delivered within 24 hours of ordering”
Written on: 06/04/2013
Read a lot of bad reviews here - I've had no problems. Ordered a microwave, best price on the internet, received it next day as promised, good communication via text etc. Microwave works fine, no probs at all. Excellent service all round, don't be put off by the bad reviews from what I've experienced. (read more)
Visit woolworths.co.ukJonnylhorsley's Comment
Written on: 06/04/2013
WOW! You must be one of the lucky few!
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★☆☆☆☆
“Worst internet buying experience of my life!”
Written on: 06/04/2013 by jonnylhorsley (1 review written)
What a joke this company is. I was told my new fridge would be delivered between 0845 and 1245 today. I waited until 1300 and still nothing, so I called the carrier myself, only to be told the order had been cancelled. When I asked who by they had no idea. I then called woolworths themselves to see what was going on. I was fobbed off and assured that delivery was today but they would chase it up with thecarrier and call me back. An hour later and no phone call. So I called woolworths again,... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to jonnylhorsley's Review
Written on: 09/04/2013
Hi Jonnylhorsley,
We're very sorry to hear that your fridge was not delivered in the expected timeslot. Our couriers should have contacted you to confirm when this item would be delivered and again if they were any issues preventing them from making this delivery in the arranged slot.
We can look into this with our couriers if you would like to email us at Help@Woolworths.co.uk putting 'Order' in the subject field.
Many Thanks
Dave
Woolworths Help Team
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Jonnylhorsley's reply to Woolworths_Representative's Comment
Written on: 09/04/2013
I thought I would get the stock Woolworths suggestion of an email! No thank you. I ended up ringing the courier myself and was told that the item was a washing machine instead of a fridge! You tell me how you get those two household items mixed up. Anyway, I have since cancelled the item and once my refund has gone through with my bank I will be closing my account with you and NEVER dealing with your company again. I will also be letting my friends and family know of the shoddy service that I have received throughout this whole process.
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★☆☆☆☆
“Worst service ever!”
Written on: 05/04/2013 by MCollin (1 review written)
Ordered a microwave and paid extra for it to be delivered in certain window of time. It never came. Arranged another date and when it arrived it didn't work at all. After several lengthy phone calls arranged date for return. They never came. Am still waiting for it to be collected. Absolutely useless. (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to MCollin's Review
Written on: 09/04/2013
Hi MCollin,
We're really sorry to hear that your purchase has developed a fault. Please email us at Help@Woolworths.co.uk putting 'Returns' in the subject field & we will be able to chase up our couriers regarding your arranged collection.
Many Thanks
Dave
Woolworths Help Team
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Showing 1 - 10 of 102 Reviews
★☆☆☆☆
“Incomplete, 16 days, still no refund”
Written on: 05/04/2013 by sypex (1 review written)
After buying incomplete Quinny Buzz Travel System, sending back, still waiting for my money! No response for email after 48h !!! (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to sypex's Review
Written on: 09/04/2013
Hi Sypex,
We do advise to allow up to 14 days from the date of return for any items to be credited from your account. This is extended to 21 days for electrical or furniture items to allow a little longer for inspections.
If it is now over 21 days since you returned the Travel System then please email us at Help@Woolworths.co.uk putting 'Returns' in the subject field and we will be able to look into this for you.
Many Thanks
Dave
Woolworths Help Team
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★☆☆☆☆
“used chainsaw sent from woolworths”
Written on: 22/03/2013 by geordiebumpkin
I was stupid enough to order a lovely new shiny chainsaw form woolworths. After being told there was a delay in delivery due to "van breakdown" it arrived in a box that had previously been opened and re sealed. I asked the yodel driver where to sign and he said "no signature required" I opened the box and inside was a used chainsaw and not even the same model i ordered. I contacted them and arranged return. The yodal man did not come and i contacted woolworths, yodel then turned up... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to geordiebumpkin's Review
Written on: 09/04/2013
Hi Geordiebumpkin,
We would like to look into this if possible with our suppliers and couriers and also our Returns Compliance team who will have handled your initial return of the item.
Please email us at Help@Woolworths.co.uk putting 'Returns' in the subject field and we would be happy to help.
Many Thanks
Dave
Woolworths Help Team
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★☆☆☆☆
“Absolutely Awful Service ”
Written on: 14/03/2013 by melaniebthatsme
I placed a order for 2 items on 12 march and paid online using a debit card, Woolworths took money from my card,later that day via email i was told that the order had been rejected due to stock issues and the money would be refunded.I found 2 alternative toys as gifts the following day and placed a 2nd order using paypal to make my payment, still assuming that i had been refunded, I hadnt and my 2nd order was again rejected due to stock issues and again the payment was taken, after looking... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to melaniebthatsme's Review
Written on: 09/04/2013
Hi Melaniebthatsme,
We're very sorry to hear that your orders did not process through our system on 2 occasions. Payments are usually refunded back to your bank account within 10 days of the date of payment however of you have not yet received the funds back into your bank account then please email us at Help@Woolworths.co.uk putting 'Refund' in the subject field then we would be more than happy to help.
Many Thanks
Dave
Woolworths Help Team
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★★☆☆☆
“very bad customer service”
Written on: 12/02/2013 by arnold123
the customer service for this company is appalling!! i spoke to one of there staff on the 8/2/13, the lady was so unhelpful and she could not wait to get me off the phone, whenever i try to get through them on the phone i have to hold for approximately 5-7 minutes then straight to dial tone. the website always crashes when i try to access my account. i'm sorry woolworths but i will (not) be a repeat customer. (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to arnold123's Review
Written on: 12/02/2013
Hi Arnold123,
We're very sorry to hear that you have not enjoyed shopping with us. If we can help with any queries or issues that you would like to raise then please drop us an email to Help@Woolworths.co.uk putting 'Query' in the subject field.
Many Thanks
Dave
Woolworths Help Team
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★☆☆☆☆
“Still waitng ”
Written on: 07/02/2013
Can't stress strongly enough how useless Woolworths hare tracking is pure fiction and my delivery date gets pushed out time and again. Amazon is much better I will not be buying from Woolworths again. Still waiting and they have had my money for nearly a month now! (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 08/02/2013
Hi,
We're very sorry to hear that you have not yet received your order.
Please email us at help@woolworths.co.uk and we will be able to check your parcel tracking and chase this up with our couriers.
Many Thanks
Dave
Woolworths Help Team
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★☆☆☆☆
“Horrific customer service experience”
Written on: 08/01/2013
First issue I had was on ordering from the site,I was paying by Paypal but found myself unwittingly filling out an unwanted credit form because the payment page is a little unclear. It wasn't until I was informed that in just one more step I would have a £1000 credit that I realised I wasn't going to be able to pay this way so had to flip the pages back to the start. Right at the bottom of the home payment page and in much smaller writing was the button to click for Paypal and credit/debit... (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 14/01/2013
Hi there,
We're really sorry to hear this.
Please email us at Help@Woolworths.co.uk putting 'order' in the subject field and we'll check this for you.
Many Thanks
Lizzie
Woolworths Help Team.
Reply to this comment
Starchildren's Comment
Written on: 14/01/2013
Hi,
I have received a refund now after complaining again through enquiries at Woolworths but I did initially speak to Help@Woolworths when I was first having problems before I wrote the review and didn't find it very helpful to me.
I see the website is no longer showing the item as available and the issue is now resolved but I will not shop with Woolworths again.
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★☆☆☆☆
“What a bad service!”
Written on: 04/01/2013
We ordered three items and they were supposed to be delivered yesterday (the 3rd January)... Nothing! I stayed home today and same thing, it has not arrived yet. We contacted them and they told us that if we have not received our items by the 17th January, we should contact them again. It is unbelievable! what a joke! (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 14/01/2013
Hi,
We're sorry to hear of your delay with your order.
We do make every effort to deliver goods on the dates specified, however, we are unable to guarantee delivery dates as there are some factors that are out of our control.
Could you please email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we'd be happy to chase this for you.
Many Thanks
Lizzie
Woolworths Help Team.
Reply to this comment
★☆☆☆☆
“Still waiting!!!”
Written on: 03/01/2013 by Scottish30
Ordered a tumble dryer on 26/12/12. Been given 3 different delivery dates. Called woolworths and yodel at least 8 times only to be told they are only advisors. Wasted 2 days holiday at work booking off first two dates given. Disappointed that not one person can say " I'll get it sorted for you". The £30 I saved on the item has been spent on phone calls. 1 star, would be 0 if I could rate it that! (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to Scottish30's Review
Written on: 14/01/2013
Hi Scottish30,
We're really sorry to hear that you have not yet received your order.
Could you please email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we'll look into this for you.
Many Thanks
Lizzie
Woolworths Help Team.
Reply to this comment
★☆☆☆☆
“Awful !!”
Written on: 31/12/2012 by janny22
I opened an account with woolworth and was successful. I then received a phone call on day of delivery of items to ask security questions, date of birth , age and address. I was advised that I got the answers wrong ! I thnk I know how old I am and where I live. I asked what I got wrong and they stated they are not obliged to tell me. Thank you Woolworth for messing up a most wanted Christmas present. Also they recorded the phone call without telling me , which I understand is a legal... (read more)
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★☆☆☆☆
“CHRISTMAS RUINED - thank you very much!!!”
Written on: 24/12/2012 by eclectic (2 reviews written)
Placed an order for the only item my son wanted for Christmas. Item was in stock, order was accepted and a 'latest delivery date' was given of 24th December. Rang this afternoon (24th) at 3pm to ask for courier delivery times so that I could go out, only to be told the item was not in stock, would not be coming and the date I was given was only an estimate. Disgusting service and no doubt this online business will go much the same way as their stores. Too late now to find a replacement. (read more)
Visit woolworths.co.ukDavidc4's Response to eclectic's Review
Written on: 15/01/2013
It is a different company to the old one. The Woolworths who were on the high street no longer exist in any form, the website is Woolworths by name only and ran by Shop Direct who own Littlewood, Argos and Kays
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See next 10 reviews
Showing 11 - 20 of 102 Reviews
★☆☆☆☆
“Disgusting service”
Written on: 18/12/2012 by Zielaue (1 review written)
I ordered a duvet cover for my grandson on 1-11-2012 the date now is 18-12-2012 and have still not received it. I emailed loads of times with every detail possible, (account number,item ordered, email address date of birth, address) only to receive one back unable to help as I never suppled enough information. It was a complete joke. Phoned several times, waited 50 minutes on one call waiting to get through. First time they give me a new date I would receive my goods second time I will... (read more)
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★☆☆☆☆
“Placed order, no email to tell me its not available -...”
Written on: 18/12/2012
I ordered dressing up outfit for my gran daughter in mid Nov for Xmas, received confirmation, waited for it to be delivered, nothing had arrived by due date so I tracked the parcel to find they had cancelled my order - phoned them, apparently their stock control isn't very good and so they cancelled it without bothering to email me. They had more in stock so I ordered it again. tracked the order after 2 days as I didn't trust them and guess what, it had been cancelled again without them... (read more)
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★☆☆☆☆
“Taken my money, no product, noone responding to my...”
Written on: 26/11/2012 by Cheri831 (3 reviews written)
Really wish I hadn't bothered using this company. I paid extra to be able to specify a date for my delivery (of 2 parcels), took the day off work and waited in all day. They said the parcels were to be delivered between 7am and 8pm. By 8.10pm I still hadn't received them. However when I checked the tracking it said that they had delivered them at 7pm. There had been no knock at the door and no parcels left. I emailed the customer service team and they responded that I would be contacted... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to Cheri831's Review
Written on: 30/11/2012
Hi Cheri831,
We're sorry to hear of your delivery issues.
If you would like to email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we will look into this further for you and we will also be able to pass on your feedback.
Many Thanks
Lizzie
Woolworths Help Team.
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Cheri831's reply to Woolworths_Representative's Comment
Written on: 06/12/2012
I have emailed you numerous times and still 10 days later noone has told me what happened with my order or responded to my requests to call me or give me a refund. Your "help team" have been no help at all.
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★☆☆☆☆
“Worst service ever”
Written on: 26/11/2012
I ordered a Lego set and activity centre for my grandchildren and paid extra for the next day delivery before 12 pm. The order did not arrive so I contacted customer services. They said they would get the warehouse to contact me which they did a few hours later. They said the driver could not find my house and would delivery it the following morning before 12pm. The parcels still failed to arrive. As it was a Saturday I waited until Monday morning to contact them again, they gave me a number... (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 30/11/2012
Hi there,
We do apologise that there has been some problems delivering your item.
If you would like to email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we will look into this further for you.
Many Thanks
Lizzie
Woolworths Help Team.
Reply to this comment
★☆☆☆☆
“much of the same”
Written on: 23/11/2012 by 1980hingston
placed order over the phone for curtains and curtain poles and hold backs on the 13\11\12 and then paid with my debit card.i tried 4 times to place the order online but to be met with a blank white screen each time. the curtain poles and hold backs came within a couple of days,great! I checked online to see weather the rest was on the way.. delivery tracker informed me delivery by the 19\12\12.. i called and was told if i wasnt happy to get a refund..... that's it end of! no explanation... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to 1980hingston's Review
Written on: 30/11/2012
Hi 1980hinston,
We are really sorry to hear that there has been a delay on receiving your goods.
We don't always sell items that we stock in our warehouse and we do get some items that come directly from suppliers which do take a little longer. We do make every effort to delivery goods on the dates we specifiy, however, sometimes due to issues that are out of our control, these dates are only expected.
If you would like to email us at Help@Woolworths.co.uk putting 'delivery' in the subject field and we will look into this further for you.
Many Thanks
Lizzie
Woolworths Help Team.
Reply to this comment
★☆☆☆☆
“ORDER CANCELLED”
Written on: 15/11/2012 by pixiewood (1 review written)
Ordered a PS3 in Oct said it was due out for delivery 16th November, i had been checking order statuses and even monday said was still to be delivered. Check tonight and the order has been cancelled with NO warning. so i decide to ring them... 50 minutes of queueing on the phone it cuts off so i call back and am queuing for a whole hour and WALLA it rings oh and i get cut off again. What ever the explanation for this the phone service is unreal and non existent. i dread my phone bill. And... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to pixiewood's Review
Written on: 18/11/2012
Hi pixiewood,
We're very sorry to hear that your order was not received.
We can look into why this happened if you would like to email us at Help@Woolworths.co.uk putting 'Order' in the subject field.
Many Thanks
Dave
Woolworths Help Team
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Pixiewood's reply to Woolworths_Representative's Comment
Written on: 19/11/2012
If you aould like to help you can pay for my £19 bill of phone calls just to woolworths...... i didn't even get to talk to anyone either as i got cut off twice in the 2 hours of trying to get through.
I am not interested in ordering from you again thanks
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Pixiewood's reply to Woolworths_Representative's Comment
Written on: 29/11/2012
Funny i didn't think i would hear back once i mentioned my phone bill. not able to help with that are you?????
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★★☆☆☆
“I am not happy with this company ? They make me laugh...”
Written on: 06/10/2012
I am not happy with this company ? They make me laugh when they say you can have £500.00 to spend and when you place and when you go and place the order and says credit rejected why don't get it explain a bit more why gives us a credit limit when we can t even spend it it's ridiculous even my partner as tried they have rejected him why it's a lot ot it's ago on I think it is to me (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 07/10/2012
Hi,
We can look into why your first order was not processed. This is usually due to security checks to ensure the order has not been placed fraudulently and a member of our Account Security team should have contacted you to confirm this.
If you would like to email us at Help@woolworths.co.uk then we can check the information on your account.
Many Thanks
Dave
Woolworths Help Team
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Alphabetgenious's Comment
Written on: 29/10/2012
Oh my God......why not grasp the English language before being 'let loose' on the Internet
Your grammar and language is atrocious....please tell me you are 5 years old then I may have some sympathy.....
Have you ever tried spending less time on the computer and going back to school to be taught the English language
It was VERY frustrating reading your review!
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★☆☆☆☆
“Wierd business model”
Written on: 26/09/2012
They will reject orders even after customer makes full upfront payment, just because customer doesnt want to disclose their date of birth! Have bought 1000s of items online, never have been asked for date of birth for upfront payment options. On top of that, when the customer service agent calls the customer to inform that the order is being cancelled, they are extremely impolite and bang the phone on your face when you ask them for an explaination for the reason for cancelling the... (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 26/09/2012
Hi there,
For security reasons and to ensure that we are speaking to the account holder they do have to pass security. This is how our systems are set up and to help protect our customers.
We are sorry to hear of the service you had received when being called by one of our agents and we will be sure to pass on all of your feedback.
If you have any further question, please do not hesitate to contact us Help@Woolworths.co.uk putting 'query' in the subject field.
Many Thanks
Lizzie
Woolworths Team.
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★☆☆☆☆
“Don't bother your stuff won't turn up!”
Written on: 21/09/2012 by acemayo (2 reviews written)
Was contacted with 3 days notice and given a friday afternoon delivery window. As per many other's experiences the courier never showed despite the parcel being loaded on the van at 09:30 the day before. Having battled through both Woolworths and the couriers so called customer services systems, which are clearly designed to put you off, I got the unlikely explaination that the driver had had an issue with his vehicle and returned to the depot (timed at 15:52!). POETS day! Customer Services... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to acemayo's Review
Written on: 22/09/2012
Hi Acemayo,
We are very sorry to hear that your delivery did not take place as arranged.
Our large item (or 2 man) couriers do call in advance of the delivery to confirm a delivery date and timeslot and we do apologise that they were unable to complete the delivery in this instance. Unfortunately various factors, such as traffic problems, can affect these agreed delivery slots - however these should be communicated to you as soon as they are known.
We can look into why this happened and any other queries that you may have if you would like to email us at Help@woolworths.co.uk.
Many Thanks
Dave
Woolworths Help Team
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★☆☆☆☆
“Take money but dont send product!!!”
Written on: 30/08/2012 by DawnSharples (2 reviews written)
Absolutely disgusting. I ordered some toys for my kids, they took over £150 out of my bank account, which cleared. They then denied all knowledge of the transaction and my order! I am having to fight to get my money back of them! Customer service is awful. AVOID!!!! (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to DawnSharples's Review
Written on: 04/09/2012
Hi Dawn Sharples,
We are sorry to hear that your order did not process correctly via our website.
It sounds like what has happened is that there was a website or internet error once you had entered your card information. If the order is not showing on our systems and you did not receive an email confirmation then we would not have taken any funds from your bank account. These would have been ringfenced by your bank in a suspense account awaiting our confirmation to take the funds. With the order not processing we would not have approach your bank to take the funds and they would return to your account - usually within 5/10 working days.
We can look into this for you if you would like to email us at Help@woolworths.co.uk.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
Dawnsharples's Response to DawnSharples's Review
Written on: 05/09/2012
As I quite clearly said the funds CLEARED from my bank account. I used PayPal (thankgod). When I contacted your customer services I was told there was no transacation or order. When I asked them to recheck I was told the case was closed! I went to PayPal and they pulled the money, that Woolworths refused to aknowledge they had, back for me. Your customer services is a joke too.
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Showing 21 - 30 of 102 Reviews
★★☆☆☆
“Refund takes forever”
Written on: 10/08/2012 by chrisgrim2707 (1 review written)
Just thought I'd add to the joys that is Woolworths. I bought a tv which broke whilst still under warranty, it was sentoff to be repaired only for Woolworths to say not to bother and they would just refund me so I could get a new one. Now this was the middle of July and as of today I still haven't had a refund for a tv which has been acknowledged as being broken and not worth repairable. On my calls to see what was hsppening since then I've been told its being treated as a normal return and... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to chrisgrim2707's Review
Written on: 10/08/2012
Hi chrisgrim2707,
We're sorry to hear this.
Once an item is faulty and has to be returned, we have to wait for it to be received into our returns centre before we can credit an account. This is only a guideline and it doesn't normaaly take that long, however we do have to advise the maximum amount of days.
If you would like us to look into it for you then please drop us an email at help@woolworths.co.uk putting 'return' in the subject field.
Many Thanks
Lizzie
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“They force you to get credit to buy!!!! AVOID”
Written on: 09/08/2012
Absolute joke! I wanted to purchase an ball pool and a couple of jungle junction figures which totals £25. Went to set up an online account so i could pay by debit card and you can't unless you sign up to a credit agreement! You have to sign up to that and have a credit check before you even get to the payment screen! Whats worse is there are PAY by PAYPAL signs all over the site saying we now accept PAYPAL yet when you click on it and the last paragraph reads, "At this moment in time... (read more)
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★☆☆☆☆
“Why haven't I been informed!!”
Written on: 02/08/2012
I have ordered a wardrobe for my son and have not heard anything about the delivery I was told they would contact me...when I track the order it says dispatched and has done for 4 days...latest delivery date was the 30.7.2012...and although its only been 1 dayi am unhappy I wasn't told a time as I've stayed off work 2days to wait (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 02/08/2012
Hi,
We are sorry to hear that you have not received your order as yet. From the sounds of it the order has not yet been received into a depot as yet. Once this has been received, if this a 2 man delivery item, then the couriers will contact you to confirm a delivery date and timeslot.
We can look into this for you if you would like to email us at help@woolworths.co.uk putting 'Order' in the subject field.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“Worst Company ever, ridiculous customer service”
Written on: 01/08/2012 by Ilovemattuck
I ordered a tumble dryer a microwave and a toaster and kettle set all to be delivered the next day, the microwave came a day late as it is but still no dryer or toaster kettle set, so we called and were told the dryer could take another 2 weeks, which is utterly ridiculous as the reason I ordered it in the first place there and then is so I could have it next day to help rid my house of fleas, I was offered no apology what so ever (even though it was supposed to be next day delivery) the... (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to Ilovemattuck's Review
Written on: 02/08/2012
Hi,
We are sorry to hear that you did not enjoy your recent shopping experience with us. Firstly we would like to apologise for the wrong items being sent to you originally.
Now they have been collected it can take up to 14 days for the returns to be processed through to our Returns Centre and credited back onto your account.
If we can help with any queries you have please email us at Help@woolworths.co.uk putting 'Query' in the subject field.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“Wish I'd read these reviews before ordering!!”
Written on: 16/07/2012
Think this has been the worst online shopping experience I have ever had. Ordered a new bed for my son on 26 April 2012. The delivery date of 15th June came and went without any sign of a bed. Finally after 5 weeks of me chasing it up I was told on 14th July that the order had been lost at the warehouse on 19th June and they were therefore unable to deliver the bed. At no point during the experience had Woolworths contacted me. Every time I rang them on their 0844 numbers I was passed around... (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 22/07/2012
Hi there,
We are really sorry to hear of your recent experience with your order and that no-one had notified you that your item was missing at the depot.
If there is anything that you would like us to look into then please do not hesitate to email us at Help@Woolworths.co.uk putting 'query' in the subject field and we'll also be able to pass on any feedback you have.
Many Thanks
Lizzie
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“Unable to buy without credit”
Written on: 06/06/2012 by russnettle (0 reviews written)
Found some ideal cufflinks for my wedding, went through to create a new account to purchase and it turns out you can only buy if you sign up for credit, WTH? I don't want my credit history tarnished for the sake of £20. This site is a doorslam to any customer who has their own money to spend, RUBBISH (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to russnettle's Review
Written on: 22/06/2012
Hi Russnettle,
You can choose to pay for your order at the checkout using a credit/debit card. The option to pay by card will show on the Payment screen.
Hope this helps.
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“Chavy ”
Written on: 06/06/2012 by ybot1983 (2 reviews written)
Tried to buy a washing machine, seems woolworths doesnt want pay for it now customers but tries to send you through five pages of pay at 30% interest options before rejecting your payment by card. The Jeremy Kyle of online shopping (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to ybot1983's Review
Written on: 06/06/2012
Hi Ybot1983,
We're sorry to hear that you had difficulty placing your order online. The option to pay for your order at point of purchase should also show online and be operational.
We can look into why this happened if you would like to contact us at help@woolworths.co.uk.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“Obviously not banking on returning customers”
Written on: 27/03/2012 by stephcxt
Got a mobile phone with Woolworths. It was locked to "3" but it was not obvious on the website. Tried to speak to them, write to them and quite franckly all I got was a systematic rude response basically saying that they couldn't do anything for me. Awful manner on the phone and dreadful outcome. Never again! (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to stephcxt's Review
Written on: 10/04/2012
Hi,
We are sorry to hear of the problems you have experienced with this order. If we can help in any way you can email us at Help@woolworths.co.uk and we would be happy to assist.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“woolworths, don't bother”
Written on: 10/03/2012 by chrisanddawn (1 review written)
I found an x box 360 at it's cheapest price form them. Went on to order it and it creates you an account. It says "conratulations you have £1000 to spend with us". Then hours later you get a phone call saying they want more details about you and there will be a letter in the post to sign before you can have your goods. it is a week now and no goods and no letter. My cresit rating is excellent and this is only £1000. Dont bother, you wont get the goods. (read more)
Visit woolworths.co.ukWoolworths_Representative's Response to chrisanddawn's Review
Written on: 10/04/2012
Hi,
We are sorry to hear that your order did not go smoothly. All account applications are subject to security checks before they are accepted. You can also choose the option to pay by card at the checkout should you not wish to open a credit account with us.
If we can provide any further information then please email us at Help@woolworths.co.uk.
Many Thanks
Dave
Woolworths Help Team
Reply to this comment
★☆☆☆☆
“terrible awful service”
Written on: 05/03/2012
ordered a lamp table on fri 2/3/12 guaranteed delivery by foll day as having cancer treatment thro the week. rang up late mon afternoon very angry to be told they could not guarantee delivery it had only just arrived at the depot today and would take still another couple of days to get to me!!!!!! absolutely disgusted. Will write further review about condition of item whenever they deign to deliver. Quite simply would never use or trust this company again!!! LIES LIES LIES Asked for... (read more)
Visit woolworths.co.ukWoolworths_Representative's Comment
Written on: 10/04/2012
Hi,
We do apologise for the delays that affected your delivery and would like to investigate this further with our couriers.
You can contact us at Help@woolworths.co.uk and we would be happy to escalte this further as you have requested.
Many Thanks
Dave
Woolworths Help Team
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Showing 31 - 40 of 102 Reviews
★☆☆☆☆
“First order items misdescribed, second order never arrived”
Written on: 22/11/2011 by skw1107 (1 review written)
I ordered a present for a friends child and when it came it said for age 6 and over despite saying on their website it was for age 3yrs. I tried to return the item but they never collected it despite me waiting in on 3 occasions for them to come. Managed to get money back after a fight. Stupidly I ordered again with them for christmas presents. They were delivered to the wrong address yet they are saying they won't refund me until they receive the items back. Customer service is... (read more)
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★☆☆☆☆
“Rubbish furniture, rubbish customer service”
Written on: 10/11/2011 by ChubbyCheshire (1 review written)
We ordered some furniture for son's birthday. We came to assemble and found out one whole item was missing. We rang them to be told, it was out of stock an dthey are not getting anymore and have creditted account....but no-one told us ! The bed had no bottom slats, the cupboard had wrong colour doors and fell apart as you tried to assemble. It's all going back, and I won't be placing any future orders ! (read more)
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★☆☆☆☆
“Terrible Customer Service”
Written on: 23/08/2011 by louisepretty
Ordered 4 fancy dress outfits in June 2011. Two arrived promptly with the others being delivered directly from the manufacturer. They have never arrived so I have requested a refund more times than I can remember. Each time I am told my refund will go back to my PayPal account. When I log into my Woolworths account the refund is processed and then promptly cancelled by Woolworths the next day, with a note saying Goods Delivered. I have queried it and they "are looking into it". It seems... (read more)
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★☆☆☆☆
“Bought a sports shirt online. It didnt arrive after a...”
Written on: 10/12/2010
Bought a sports shirt online. It didnt arrive after a week, so i emailed their customer services. They had no record of my order. I sent them a copy of my order receipt, but they still denied they had received an order. Customer services were slow and not helpful.
Would never use them again!!
(read more)
★☆☆☆☆
“Awful site ordered a ps3 game they cancelled the order...”
Written on: 13/11/2010
Awful site ordered a ps3 game they cancelled the order without informing me and when i finally log into my account and saw it had been cancelled i rang them to see why my money had not gone back into my paypal account they said it would take 7 days to go back in, it took 9 days to go back in. So ordered on 29th october finally refunded on 13th November. Would never use again (read more)
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☆☆☆☆☆
“a fantastic shop with nothing that i ever feel worth...”
Written on: 21/04/2009 by edmund john odole
a fantastic shop with nothing that i ever feel worth buying (read more)
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★★★★☆
“I liked this store for its sweets and the odd item of...”
Written on: 17/12/2008 by ServiceFinder (10 reviews written)
I liked this store for its sweets and the odd item of baby clothing. But alas that wasn't enough to save it.
(read more)
★★★★★
“Simple and easy to use - basically a site to trust and...”
Written on: 03/06/2008
Simple and easy to use - basically a site to trust and rely on, with quick postage. (read more)
Visit woolworths.co.uk
☆☆☆☆☆
“I ordered a 32' TV from my local Woolworths. I was...”
Written on: 29/05/2008
I ordered a 32' TV from my local Woolworths. I was told I would receive it by the 22nd May 08 and that the item was in stock. On the 22nd May I received a phone call saying the TV was out of stock but the money £359.10p had been taken out of my account and I could go into the store to get a refund. EASY I went into the store. Lady phoned order people and was told by the gentleman on the phone that the money has not come out of the account, we only take the money out of the account when... (read more)
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★★★★★
“They offer a very fast service, and I would recommend...”
Written on: 24/05/2007 by lukebradford
They offer a very fast service, and I would recommend them to anyone. My order came earlier than expected. I have also ordered many other things from Woolworths, and the items have always come on time. Entertainment orders are very fast, getting to you within 48 hours. You also receive a text message when your product is in store. A very good system. (read more)
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Showing 41 - 50 of 102 Reviews
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Woolworths_Representative's Response to Sarah_scute's Review
Written on: 13/05/2013
Hi Sarah_scute,
When you put the items in you basket and went to checkout, an expected delivery date will have been given.
You would then receive an email confirmation with the expected delivery date on also.
We do make every effort to deliver goods on the dates specified however, these dates are only expected and not guaranteed as per our Terms and Conditions. The wallpaper could be delivered before the date that you have been advised, however we couldn't guarantee this.
We do sincerely apologise that there has been a delay and if there is anything else you would like us to look into please email us at Help@Woolworths.co.uk and we'd be happy to look into it for you.
Many Thanks
Lizzie
Woolies Help.
Sarah_Scute's reply to Woolworths_Representative's Comment
Written on: 13/05/2013
Thank you for taking the time out to copy and paste your bog standard customer services reply. If you think that 5 weeks is a good delivery for wallpaper then your even more disappointing than I first thought of your company. As I said B&Q managed a 2 day delivery. Unless you are actually hand making the wallpaper and hand delivering it from China then you cannot justify the 5 week delay...!!!!
Woolworths_Representative's reply to Sarah_Scute's Comment
Written on: 14/05/2013
Hi Sarah_Scute,
We do not stock wallpaper in our warehouse and we get wallpaper from a supplier.
The dates that are given to us are based on what the supplier has provided. As they're giving a 5 week wait on the wallpaper then our particular supplier may have been having issues getting that stock ready for delivery which is why there is a delay.
Once again, we do apologise that there is a delay and we'll be sure to pass on your feedback.
Many Thanks
Lizzie
Woolies Help.