Woolworths Reviews - www.woolworths.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid like plague”

Written on: 29/09/2014 by 235Stephens (1 review written)

I bought a wardrobe and chest of drawers from this company and paid for both in August 2014. My nightmare of an experience with Woolworths only ended on September 24th, after many work and weekend days lost, money lost on phone calls, and unspeakable frustration at their utter failure to provide quality goods, their incompetence and atrocious customer service. Here's what happened: - Received chest of drawers missing parts. Received broken wardrobe. Notified Woolworths. They could not provide… Read Full Review

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★☆☆☆☆

“interest free, beware!”

Written on: 08/09/2014 by 58Davis (1 review written)

was not happy. I have always made my minimum payment or more on time and now they decided to start charging interest. After emailing customer services it was all swings and roundabouts, contradicting each other to explain why. not one member made sense and never got to speak to the same one twice… Read Full Review

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★★★★★

“Best experience I have had in years!”

Written on: 08/05/2014 by Axel1972 (4 reviews written)

Let me first start by saying ,the people do reviews when they nag. I said it before I will say it again. I read all those reviews about Woolworths and I could not hold my self but argue with facts. First of all, there is a certain criteria to get an options account with catalogue sellers and I would not see it much different from the way you are getting a loan or a credit card. That translates to RISK. So, if you are rejected when you apply or during the order process, it has to do with the… Read Full Review

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★☆☆☆☆

“Health warning!”

Written on: 29/04/2014

If you value your sanity DO NOT ORDER anything from this company. They trade on the ex-Woolworth's good name. The staff have no conception of buying laws and rules. They seem to make up their own rules as they go along. With help from The Citizens Advice Bureau they at last collected goods. What a relief. I will never, ever order from this company again. I won't go into detail but BUYER BEWARE… Read Full Review

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★☆☆☆☆

“Do not Buy electrical good from them !!!”

Written on: 08/04/2014 by paulchenier (1 review written)

Having paid £1300 cash for a plasma TV I was a little upset when it developed a Fault within 20 days of purchase. After doing some on line checking it was clear that this fault was well known (vertical line appearing on the screen). I then contacted Woolworths who gave me the number of Panasonic UK. Panasonic UK then stated that as it was less than 28 days old it was Woolworth’s responsibility and that they should replace it. Contacted Woolworths who eventually admitted that they would… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 24/03/2014 by exRichards298 (1 review written)

I ordered a fridge freezer and a tumble dryer and thought I would take advantage of the buy now pay over 3 months. I ordered them for Monday the 10th and booked a day off. I received an email asking me to call them. I called and was kept on the phone for quite a while and bombarded with questions. I was then told that I had been refused credit which seemed odd as I had never been turned down before. The lady asked me if I wanted to continue and pay cash. I said no and that I would take my order… Read Full Review

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★★☆☆☆

“avoid”

Written on: 23/03/2014 by jrHahn193 (1 review written)

ordered 4 cushion covers, a month for delivery then they dont turn up,contact their customer service dept and they blame the supplier.will never use again… Read Full Review

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★☆☆☆☆

“Appalling experience, no customer service”

Written on: 08/02/2014

Delighted to see Woolworths had an on-line store, nostalgic memories of going to the high street store and buying all sorts of items so had a look to see what was available on-line. Bought a cooker, received an email stating supplier would contact me to arrange delivery by 10.02.14. I tracked my order only to see that the cooker was to be installed on 10th and no-one had been in touch. Rang and was told the delivery date could not be changed, if not there a card would be left. Emailed three… Read Full Review

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★☆☆☆☆

“woolworths/Yodel multiple issues - TERRIBLE”

Written on: 07/02/2014 by victim-of-crime (1 review written)

Bought a £450 worth laptop from Woolworths online. In Order confirmation email told this item requires a signature. Paid for the delivery. Got an email saying the laptop will be delivered on Monday between 07 and 21h. Took a day off and waited at the window for the van to appear. Tracked it online (Yodel)until it said 'was not delivered-could not gain access'! No knock on door, no doorbellri going, no card, nothing! Called the first thing in the morning to be told it will be delivered that day… Read Full Review

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★★★★★

“Value for money and delivered on time ”

Written on: 23/01/2014 by Mary1967 (6 reviews written)

I ordered from Woolworth after being let down by furnitureworldstores I didn't even know Woolworth had an online store and only found it by trawling the net for a company that provided 'built' furniture. I ordered a wardrobe, two chest of drawers and a bedside cabinet. They arrived yesterday within the timescale I had been given and were unpacked and set up in my rooms of choice. The furniture looks really good and I feel they look more expensive than cost. The delivery company contacted me a… Read Full Review

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★★★★★

“Catalogue enquiry ”

Written on: 03/01/2014 by Sarzwarne2011 (1 review written)

I am recently rebuilding my credit rating from being a very stupid with it years ago my score is 500 which is quite bad but i have 2 contract phones with vodafone for the new iphone 5s paid on time every month! i wanted to ask would you decline me because i dont want to risk applying for another footprint on my credit report Kind regards!… Read Full Review

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★☆☆☆☆

“Failure to deliver.”

Written on: 02/01/2014

Ordered product "by 5pm for next day delivery". Got a confirmation email of my order about 12 hours later, will be delivered in 2 weeks. Cancelled order and they failed to refund me. Small claims court here we come… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 18/12/2013 by Hedged (2 reviews written)

The first order I made with woolworths.co.uk ended with the incorrect item being delivered. After going through the returns process, I was advised to re-order the product, and the advisor did this on my behalf over the phone. The package arrived, and the product was the same incorrect item! After arranging a second return date, I ordered three other products. Two of them failed to show up. The delivery company have marked them as delivered, claiming they'd been left on my front porch (which is… Read Full Review

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★☆☆☆☆

“They don't even deserve one star...”

Written on: 12/12/2013 by elle19 (2 reviews written)

I am having an absolute nightmare, which is ongoing as they split my delivery into many parcels, with several errors , either with delivery, collection of faulty goods or marking parcels I'm still waiting for as 'returned'. Although they are currently off screen, I have just emailed BBC WATCHDOG to tell them I appear to be part of a massive problem, with this company. I have told them about this site and Woolworth's 'other victims' and that I can send my full case(s) if needed. I would… Read Full Review

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★☆☆☆☆

“Woolworths even worse than Yodel”

Written on: 06/12/2013 by GPJOHNSY (1 review written)

ASS CLOWNS. THE WORST COMPANY IVE EVER HAD THE MISFORTUNE TO DEAL WITH… Read Full Review

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★☆☆☆☆

“£1000 + spend Service Outrageous Never Again”

Written on: 05/12/2013

Ordered 2 Bedroom Future Sets 1Bunk Bed (3 Mattress) 1 cabin Bed Standard Size. Straight after placing order we realised that 2 of the Mattresses were the wrong size. Immediately contacted Woolworths who said we would be contacted with 3 days! Nothing heard apart from the Email saying the delivery would be in Dribs & Drabs . We called and spoke to someone who said they could do nothing about it we should take the delivery and re order again further delaying Perhaps the CLOSED sign should… Read Full Review

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★☆☆☆☆

“Closing account due to YODEL delivery 'service'”

Written on: 16/11/2013

We had an account with woollies but due to fraud being committed by yodel, (a £120 item missing, drivers saying they left a card when they didn't, meaning that they are lying that an attempted delivery took place which I am then charged for), we are now closing the account. Dear woollies, you need to end your contract with yodel - you are losing so much business. … Read Full Review

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Molly41's Comment

Written on: 30/11/2013

Oh my gosh! I see I am not the only one. I am two weeks in to a battle that I suspect is going to take a while. Yodel apparently tried to deliver and left a card (eh, no, we were in, no card) then we received an email saying it had been deliverd. No again! I have now phoned woolworths four times, and the response appears to be, not our problem, you need to sort it with Yodel. I have never experienced such shocking customer service. If anyone has managed to sort a similar issue I would love to know how they did it. I will NOT be using woolworths again.

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★☆☆☆☆

“Pathetic”

Written on: 28/10/2013

I bought my son a bed, decided to do the take 3 option. I paid the first take up front. And then set up a direct debit for the remainder 2 takes, so not to forget to pay. I then received a letter stating I had defaulted? I rang the said number to try find out what had gone on. The lady on the other end was very rude and did not want to listen. But only wanted the arrears amount of £5. I finally was able to say I had paid for the first take and then set up a direct debit. I was then told that… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 24/10/2013 by jjjj10 (1 review written)

I ordered a fridge and had confirmation everything had gone through and they'd accepted the full payment. However when I logged onto my Woolworths account the next day it said it had been rejected. I rang them up and the lady I spoke to confirmed it had been cancelled and she tries to re-order me one but this failed as I didn't have enough funds in the bank. I rang the bank and they said Woolworths had taken my money and they gave me an authorisation code. I then rang Woolworths back and… Read Full Review

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★☆☆☆☆

“Paying early with 'Take 3' !!!”

Written on: 19/09/2013

Took Take 3 option, paid over 3 months and because i paid one of the amounts before they sent me a statement they said i defaulted and have put a black mark against my credit score. Absolutley fuming. Will never use again… Read Full Review

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Pie739's Comment

Written on: 28/10/2013

this same thing happened to me!

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