Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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Latest Reviews

★☆☆☆☆

“Haunted by the Dream Team”

Written on: 02/12/2014 by Evildemon (1 review written)

Delivered before-wrong bed Parts missing - rang customer service told be with us in a week - liars never arrived Rang again parts not ordered correctly , will be with us in 48 hrs - Liars never arrived Rang again informed not in stock not orered? Will take two weeks to recieve- that's today , Liars not recieved Rang again today 2.12.2014 told they are ordering stock today will be a week, told them if not recieved bed will be bought back to shop ( Telford) Be there it will be an experience… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever experienced - DON"T USE”

Written on: 01/12/2014 by cyoung123 (1 review written)

Helpful staff in store - no problems there. Problem started when the first delivery turned up and was missing parts. It was also terribly packaged, although the delivery men insisted this was because it was an ex-store model, and had been packed up in the store that day. Customer service were apologetic but told me it was nearly a week before the correct box could be delivered. Thus I took a second day off work, and waited in. I was offered vouchers in compensation (as if I would be going back… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/11/2014 by CatalinaAlexander420 (1 review written)

The salesman was friendly and helpful and I bought a £1750 bed. HOWEVER - Dreams will not give a delivery time and they will NOT take away a waterbed (they say it needed de-commissioning.... not exactly a nuclear reactor is it?) They will not even give an am or pm delivery and gave me 40 minutes notice. They arrived and trod mud everywhere and were exceptionally rude and would not wait a minute. I had to wait 6 weeks for the bed so why could they not give me an AM or PM delivery slot to enable… Read Full Review

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★☆☆☆☆

“10yr guarantee rip off”

Written on: 24/11/2014 by Andytaz (2 reviews written)

I purchased a mattress about four years ago and it developed a severe dipping. So i called dreams who put me on in touch with mbg. They sent a technician round to check the mattress. A few days later i received a letter stating that the guarantee would not be honored due it being normal wear and tear. Also their was a comment on the report supposedly made by me. When i challenged mbg they said that the comment would be removed as the technician was lying. But this would not make any difference… Read Full Review

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★☆☆☆☆

“Absolutely dreadful company”

Written on: 11/11/2014

Ordered via store in Bridgend. Given unsuitable delivery date (after telling staff that our tenants were moving in on certain date). Told we could collect ourselves from depot on Penarth Rd Cardiff, then told we couldn't. Manager of Bridgend store suggested our tenant sleep on an airbed, exact words "we've all done a bit of camping in our time". Received delivery 04/11/14. One set of parts missing, this included castors, linking bar, screws and headboard attachment. Sent incompatible… Read Full Review

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★☆☆☆☆

“Avoid at all cost! ”

Written on: 10/11/2014 by ryHurley370 (1 review written)

We've had a nightmare experience with Dreams, and only this weekend a second broken bed within 2 years. Our first experience was the delivery 2 years ago... late and as it was our first house together we were forced to sleep on an air bed for pretty much 2 months! After this the pippa bedstead, which was described (and still is) on their website as a solid accacia wooden bed colapsed and to our "delight" we found that it was actually MDF. We had a replacement bed, described as "excellent… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 03/11/2014 by JohnSmith99999 (1 review written)

I can not say how good the actual products are as I'm yet to receive them. My wife went to the Dreams shop in Bridgend and was immediately approach ed by a salesman. She fell for his classic sales reteric and after being sold Things we did not need or want she was presented with the terms & conditions contract. In a nut shell this contract means they have your money and in no circumstances will they ever amend or refund you. I have tried to cancel the whole order but due to the contract I… Read Full Review

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★☆☆☆☆

“Don't sign the terms and conditions”

Written on: 14/10/2014 by Vera2014 (1 review written)

Spent £1700 pound at there Coventry store, changed my mind 3 days later so phoned there customer services to change chosen items only to be told they wanted to charge me £100 in charges to do this even thou the mattress were the same price ???? This company should be called Nightmares, Very helpf ul until they have your money. Then they don't want to no… Read Full Review

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★☆☆☆☆

“Comedy of errors.....very far from a dream”

Written on: 18/09/2014 by Kassandrak151 (1 review written)

The shop in Sheffield are a total nightmare. Customer services weren't much better although a chap called Ollie was actually helpful today after me having to ring for the 100th time. Where to begin.....ordered mattress and furniture in store......weeks later delivered the bed damaged and wardrobe was wrong size. Went back into store to correct it and add an extra item. Got a re-delivery date weeks later but the extra item hadn't been added so I didn't take delivery date as meant more time… Read Full Review

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★★☆☆☆

“Shop and bed OK - delivery and customer "service" dreadful”

Written on: 17/09/2014 by Poromies (1 review written)

Service at the Milton Keynes store was friendly and helpful. I received the bed I ordered on the promised day, but this was almost a month after placing the order. I paid to have the bed and headboard delivered AND installed. The delivery men were very reluctant to do more than simply offload the bed in my driveway. They were eventually persuaded to fulfil their obligations. However, they could not get the headboard up my narrow cottage stairs, so they took it away with them. Three weeks and… Read Full Review

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★☆☆☆☆

“Dreams should be renamed Nightmare!”

Written on: 26/08/2014 by wzTennant1993 (1 review written)

This company should not be in business. They take orders, take payment and then weeks. Later cancel the order. Compensation - 25% of an inferior bed!! Customer Services a JOKE… Read Full Review

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★☆☆☆☆

“EXTREMELY UNCOMFORTABLE”

Written on: 24/08/2014

bought a Harrison Dreams Mattress two weeks ago and was not able to bear even half the night on it, the first night II woke up at 3am in agony from the pressure and pain caused by this extremely hard and uncomfortable mattress. I was in such discomfort from the few hours I had tried to sleep on it that I needed treatment and medications for days.. I have slept on many mattresses both old and new all my life and have never had this kind of experience that literally left me crippled in pain… Read Full Review

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★★★★☆

“Dreams in Catford - Served by Anton”

Written on: 20/08/2014 by AN044 (1 review written)

I purchased a overnight guest bed in July 2014. The level of customer service I received was professional, courteous and informative. I was able to make an informed decision on the product I was buying. I was happy with the mattress quality and thought was a reasonable price for two mattresses at the then sale price. However, I felt the base of the bed was fairly study but basic - let's wait and see how durable!… Read Full Review

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★☆☆☆☆

“Company are misleading and underhand”

Written on: 19/08/2014 by Lolly65 (1 review written)

I paid just under £3,000.00 for a bed frame and mattress. It was ordered on 5.8.14 and planned delivery was 14.8.14. On arrival the delivery men did not even take it out of the van - just stated that it would not go up my stairs and left. I have two superking beds in two of my bedrooms already so know that these do go up the stairs but they just could not be bothered. I telephoned customer services to be told that I could not have a refund, that I could reselect a different bed but they would… Read Full Review

Alicebigboots's Response to Lolly65's Review

Written on: 15/10/2014

That`s flippin scary £3,000 on a bed at dreams, you should have gone to john lewis you would have got a far better customer experience , dreams are just a slap happy can`t be bothered take the money get lost customer bed shop...

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★☆☆☆☆

“40 years and 'separate' beds”

Written on: 19/07/2014 by UnhappyCarol (1 review written)

We ordered our Dreams bed on 5th August and agreed to wait until Saturday 19th August for delivery. Unfortunately we didn't notice the £39.00 delivery charge and this was never mentioned. The bed arrived minus any castors or linkage bars but the drivers assured us we would receive a 'phone call in two hours to arrange for these to be delivered and fitted on Monday. After more than two hours no call-rang the Customer Services but they don't work Saturdays, so tried the three 'phone numbers in… Read Full Review

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★★★★★

“Great team”

Written on: 16/07/2014 by Amiyahm132 (1 review written)

From sales to delivery I felt I was looked after and a valued customer. The 2 delivery guys were exceptional! The staff are a credit to the company and I felt I needed to make a special mention. Very friendly, careful and a happy team. Thanks for all your help and I wouldn't hesitate to recommend. Dawn Burrell. (Horsham)… Read Full Review

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★★★★★

“Delivery men”

Written on: 05/07/2014 by ptMcCulloch318 (1 review written)

Had two beds delivered by Piotr and Jim they were on time and very polite, they even asked if they needed to remove their footwear when entering the house. An excellent service all around… Read Full Review

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★☆☆☆☆

“No fixtures, terrible customer service”

Written on: 24/06/2014

Disappointed … The bed was delivered without fixtures/fittings. Having called customer services on 12 June they said they would get the parts out - great but still nothing (apart from a leaflet and a mattress cover which was not requested/required). Phoned them again on the 19th to which I was told they would call back after speaking with their parts team - no call back and no fixtures. Appalling, it’s now 24th June and still no fixtures/call. I wouldn't recommend using Dreams! They… Read Full Review

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★★★★★

“efficient delivery”

Written on: 18/06/2014 by peterriemers (1 review written)

They delivered our new bed exactly when expected. Very helpful and efficient. Job well done… Read Full Review

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★☆☆☆☆

“Expensive mattress collapsed twice - poor service ”

Written on: 06/05/2014 by DG11 (2 reviews written)

I bought the rejuvenate SK mattress in November 2012 - very comfortable in the store, but at £1600 with a beadstead, not exactly cheap. Within 3 months, the mattress basically collapsed and I was sleeping in a ditch. Note - we turned the (very heavy) matress every 8 weeks or so and both me and my wife are light (ie 75 and 60 kg). Went back into the Staples Corner store and as soon as I mentioned I had an issue, they backed away from me (I was obviously not a sales prospect) and told me to… Read Full Review

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