Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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Latest Reviews

★☆☆☆☆

“Dreams should be renamed Nightmare!”

Written on: 26/08/2014 by wzTennant1993 (1 review written)

This company should not be in business. They take orders, take payment and then weeks. Later cancel the order. Compensation - 25% of an inferior bed!! Customer Services a JOKE… Read Full Review

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★☆☆☆☆

“EXTREMELY UNCOMFORTABLE”

Written on: 24/08/2014

bought a Harrison Dreams Mattress two weeks ago and was not able to bear even half the night on it, the first night II woke up at 3am in agony from the pressure and pain caused by this extremely hard and uncomfortable mattress. I was in such discomfort from the few hours I had tried to sleep on it that I needed treatment and medications for days.. I have slept on many mattresses both old and new all my life and have never had this kind of experience that literally left me crippled in pain… Read Full Review

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★★★★☆

“Dreams in Catford - Served by Anton”

Written on: 20/08/2014 by AN044 (1 review written)

I purchased a overnight guest bed in July 2014. The level of customer service I received was professional, courteous and informative. I was able to make an informed decision on the product I was buying. I was happy with the mattress quality and thought was a reasonable price for two mattresses at the then sale price. However, I felt the base of the bed was fairly study but basic - let's wait and see how durable!… Read Full Review

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★☆☆☆☆

“Company are misleading and underhand”

Written on: 19/08/2014 by Lolly65 (1 review written)

I paid just under £3,000.00 for a bed frame and mattress. It was ordered on 5.8.14 and planned delivery was 14.8.14. On arrival the delivery men did not even take it out of the van - just stated that it would not go up my stairs and left. I have two superking beds in two of my bedrooms already so know that these do go up the stairs but they just could not be bothered. I telephoned customer services to be told that I could not have a refund, that I could reselect a different bed but they would… Read Full Review

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★☆☆☆☆

“40 years and 'separate' beds”

Written on: 19/07/2014 by UnhappyCarol (1 review written)

We ordered our Dreams bed on 5th August and agreed to wait until Saturday 19th August for delivery. Unfortunately we didn't notice the £39.00 delivery charge and this was never mentioned. The bed arrived minus any castors or linkage bars but the drivers assured us we would receive a 'phone call in two hours to arrange for these to be delivered and fitted on Monday. After more than two hours no call-rang the Customer Services but they don't work Saturdays, so tried the three 'phone numbers in… Read Full Review

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★★★★★

“Great team”

Written on: 16/07/2014 by Amiyahm132 (1 review written)

From sales to delivery I felt I was looked after and a valued customer. The 2 delivery guys were exceptional! The staff are a credit to the company and I felt I needed to make a special mention. Very friendly, careful and a happy team. Thanks for all your help and I wouldn't hesitate to recommend. Dawn Burrell. (Horsham)… Read Full Review

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★★★★★

“Delivery men”

Written on: 05/07/2014 by ptMcCulloch318 (1 review written)

Had two beds delivered by Piotr and Jim they were on time and very polite, they even asked if they needed to remove their footwear when entering the house. An excellent service all around… Read Full Review

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★☆☆☆☆

“No fixtures, terrible customer service”

Written on: 24/06/2014

Disappointed … The bed was delivered without fixtures/fittings. Having called customer services on 12 June they said they would get the parts out - great but still nothing (apart from a leaflet and a mattress cover which was not requested/required). Phoned them again on the 19th to which I was told they would call back after speaking with their parts team - no call back and no fixtures. Appalling, it’s now 24th June and still no fixtures/call. I wouldn't recommend using Dreams! They… Read Full Review

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★★★★★

“efficient delivery”

Written on: 18/06/2014 by peterriemers (1 review written)

They delivered our new bed exactly when expected. Very helpful and efficient. Job well done… Read Full Review

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★☆☆☆☆

“Expensive mattress collapsed twice - poor service ”

Written on: 06/05/2014 by DG11 (2 reviews written)

I bought the rejuvenate SK mattress in November 2012 - very comfortable in the store, but at £1600 with a beadstead, not exactly cheap. Within 3 months, the mattress basically collapsed and I was sleeping in a ditch. Note - we turned the (very heavy) matress every 8 weeks or so and both me and my wife are light (ie 75 and 60 kg). Went back into the Staples Corner store and as soon as I mentioned I had an issue, they backed away from me (I was obviously not a sales prospect) and told me to… Read Full Review

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★☆☆☆☆

“Terrible communcation of delivery time.”

Written on: 01/05/2014

No call to give delivery slot (after their website promises you will receive details of your slot by 10.30am). After chasing them myself (and then waiting 2 further hours for them to call me back) I finally found out my slot at lunchtime, and this was to be a 5-6 slot. Staff members didn't seem bothered that I hadn't been contacted when I should have been. Delivery finally arrived at 8.45pm - the first I knew of it being so late was when they turned up at the door, no courtesy call to say it… Read Full Review

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★☆☆☆☆

“This company will rip you off big time. They ask you...”

Written on: 30/04/2014 by wilko50 (8 reviews written)

This company will rip you off big time. They ask you to sign a disclaimer stating you cant have a refund. The company is a sham and the products are of extremely poor quality. Delivery was a joke. A man and a van(no dreams vehicle) old transit, turned up with 2 guys that could not speak English. After fumbling around and knocking the smoke alarm of the ceiling they dumped the mattress upstairs. We realized we had been conned by this shower, make sure you are not. … Read Full Review

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★★☆☆☆

“too pushy”

Written on: 31/03/2014 by HaileeSheridan395 (1 review written)

We were looking for a new mattress and from the second we walked through the door we were jumped on ! The salesman followed us around the store and would not leave us alone. I know they probably work on commission on sales but this hard sale only puts people off, so therefore no sale ! I am sure many people feel like this and just prefer to be left and then approached if need help. We went to Bensons totally different experience and a joy to buy from… Read Full Review

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★☆☆☆☆

“Dreams only publish good reviews...beware.”

Written on: 25/03/2014 by Tonydark (1 review written)

I recently purchased a bed from Dreams which is okay. I was unhappy with the service and when emailed to write a review I did. Shabby firm emailed back saying: Our staff have read your review and value your contribution, even though it did not meet all of our website guidelines. Thanks for sharing and we hope to publish your review next time. Presumably the guideline is that the review is positive… Read Full Review

Rjm2K's Response to Tonydark's Review

Written on: 25/06/2014

I don't believe any of the reviews on their website are true, I even had one removed by complaining to the ASA because it clearly wasn't reviewing the same bed that they would be delivering, the review was about a solid oak bed which is now made from chipboard! It amazes me that people still buy from these people.

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★☆☆☆☆

“contruction impossible”

Written on: 22/03/2014 by pcart (1 review written)

Received bed tuesday minus nearly all bolts and screws, they posted them to us next day. Wrong parts sent even although great detail given as to what parts needed. we called them back late morning and waited till three on thursdsay for call back. Eventually they worked out what parts were needed and guaranteed delivery for saturday as warehouse closed for next day delivery. In between I cancelled the full order as their attitude was terrible but went back and reveived a delivery refund a 50… Read Full Review

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★★★★★

“experience at dreams ashton u lyne”

Written on: 05/03/2014 by herbiegator (1 review written)

Visited above 5/3/14. Very helpful staff who helped me select suitable bed and accessories. Made me a cup of coffee while completeing paperwork. I don't drive, and had come to the shop on a whim, on my way to another shop. Having bought far more than I could possibly carry manager very kindly offered to deliver accessories after Store closing time in her own car free of charge. I greatly appreciate her kindness and thought it should be recorded. Many, many thanks… Read Full Review

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★☆☆☆☆

“Very disappointing - trust the reviews and stay away!”

Written on: 02/03/2014 by Elenavx (1 review written)

I still have not received my order so cannot comment on quality yet but even so I already regret buying from Dreams, as they are the worst furniture company I have ever dealt with. When you are ready to make an order they ask you to sign their terms and conditions highlighting that you cannot cancel your order and you can only "amend" within 48 hours. The definition of "amending" is very loose and depending on the customer service representative you happen to talk to can mean almost no… Read Full Review

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★☆☆☆☆

“Dreams Shocking Service”

Written on: 17/02/2014 by DreamBedsAreShocking (1 review written)

Ordered In Store and was charged £39.99 delivery. If however I order online delivery would be free! I Called customer services to get a refund ( I found a better product in John Lewis) only to be told had I ordered online I would eligible, in-store however I am not. Sharp practice selling - top tip, avoid like the plague… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 10/02/2014 by Brian_F (1 review written)

I paid £1700 for a mattress which the Dreams did not deliver on the agreed delivery date - agreed in writing and confirmed by email. My parnter stayed at home on the delivery date, despite this meaning she lost money from her business. Dreams refuse to give us a refund despite not delivering the product. They also lied to my partner saying I had agreed a different date for the delivery - which I did not - and blamed her for not communicating with me. Needless to say we are disgusted and… Read Full Review

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★☆☆☆☆

“A dreadful, complacent company”

Written on: 03/02/2014

I was given different prices (80 pounds difference) and delivery dates (3 weeks difference) by 2 different sales people on consecutive days. When I reported this to the store manager, he was defensive and didn't ask for any details. After paying I was told to ring store if I wanted disposal of old bed. It was impossible to get through to store and eventually had to go in person. Then found out delivery day had been changed to one which didn't suit - manager complained about antiquated… Read Full Review

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