Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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Latest Reviews

★★★★★

“Thank You Exeter”

Written on: 03/07/2015 by KtSmith321 (1 review written)

Sight confusion about the new licence policy at the start, dealt with with a smile and patients. Fantastic service, kept me up to date the whole time. Honest with timings. Delivered my car with a smile… Read Full Review

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★★★★★

“Nationwide Hamilton ”

Written on: 03/07/2015 by hhCrabtree86 (1 review written)

My daughters Peugeot was in for repair and from the moment I entered the Nationwide premises I was met with courteous polite and friendly staff. I didn't request a courtesy car and I was driven home by a friendly member of staff. The reception staff were great, friendly and polite.During the time the car was in the workshop I was kept upto date with the progress. A first class repair was carried out and an overall excellent service and experience… Read Full Review

By Nationwiderepairs

Written on: 03/07/2015

Glad that Nationwide Repairs was able to provide such a good service repairing your daughters Peugeot. Thank you for your review.

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★★★★☆

“Bradford Nationwide Crash Repair Centre ”

Written on: 03/07/2015

I had really good customer service from the driver for the Bradford branch. I dealt with him a few times while my car was being repaired and he was reassuring and also kept his word. He was professional and sympathetic at the same time which really helps when you've recently had a car accident. He didn't rush me and made sure I was happy with all the paperwork etc. I now have my car back and I am a very happy customer. … Read Full Review

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★★★★★

“Great service from Newport repair center”

Written on: 30/06/2015 by kaseyhammett (1 review written)

My Ford Fiesta had to go into the Newport nationwide repair center branch. Very friendly service, the lady on reception was very polite. Very happy with the quality of workmanship. Would Definitely recommend to friends and family. The online tracking was very handy… Read Full Review

By Nationwiderepairs

Written on: 03/07/2015

Glad that out team in Newport took such good care of you and that you were happy with the quality of repairs to your Ford Fiesta. Thanks for your comments.

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★★★★★

“Swift Quality Work with a Friendly Attitude!”

Written on: 29/06/2015 by Cassius367 (1 review written)

Car went to Nationwide Wokingham on a third party claim. Car was in garage for 3 days so was provided with an Enterprise rental car which was clean, new and similar size ti my car....unlike other garages when you get a bash up car to use whilst yours is being fixed. Car was ready after a couple of days returned spotlessly clean inside and out and great repair work. Receptionist very informative and friendly. Easy to us no fuss and great workmanship. What more can I say?!!… Read Full Review

By Nationwiderepairs

Written on: 30/06/2015

Glad your repair was a an easy process and that you were pleased with the courtesy car provided. Thanks for your review.

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★★★★★

“Superb”

Written on: 29/06/2015 by KaleSanders5 (1 review written)

Newport centre car ea59snz Ford focus. Superb service. Fast and great job also replaced tires for us and facilitated hire car exchange. Ladies on the desk especially Rhi were very helpful and kept us well informed. Made a stressfull time due to a car accident much easier. Thank you… Read Full Review

By Nationwiderepairs

Written on: 30/06/2015

Glad that you were pleased with the repairs to your Ford Focus and that the team at Newport took such good care of you. Thanks for your comments.

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★★★★★

“fast reliable service from Dundee Branch”

Written on: 26/06/2015 by Montgomery1986 (1 review written)

My car was sent to Nationwide in Dundee... i raised a claim with my insurance and within 10 minutes of ending call with them i received a call from a lovely lady(unfourtatley i cant name her) to get the car booked for repairs. She organised to get my car collected from my home address and drop a courtesy car off. Courtesy car was top class,driver was thuroua and offered a valet which i accepted, i received regular updates from the staff and to my surprise i got a call after 7 days to say my… Read Full Review

By Nationwiderepairs

Written on: 29/06/2015

Glad you received such a quick response and that you were so well take care of by our Nationwide branch in Dundee. Thank you for your review.

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★☆☆☆☆

“disgusted”

Written on: 26/06/2015 by KeaganReynolds335 (1 review written)

i had an accident 24/06/15 police arrange to get my car moved phone my insurance next morning who were great as im disabled and its a mobility car i was inform that i had to pay excess which of course i dont have problem with but told them i couldnt pay it till tuesday when i got paid the insurance where fine with this. nationwide then phoned me and said they would arrange courtesy car and emailed me saying excess would have to be paid on completion of repairs but then the dundee branch phoned… Read Full Review

By Nationwiderepairs

Written on: 30/06/2015

Thank you for posting your feedback and please accept our apologies for the inconvenience and concern this matter has caused you. I understand the manager has now spoken to you regarding the payment of the excess and has explained that he was following internal procedures that have been agreed with RSA. For some reason these procedures were not followed by everyone you spoke to at Nationwide and RSA, hence the confusion. We will of course honour the promise made to you and you will be able to pay your excess on completion of the repairs and your courtesy car will be delivered to you today. Hopefully you will have your own car back soon and I trust you will be very pleased with the repairs we carry out. Thank you.

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★★★★★

“crash repair”

Written on: 25/06/2015 by piccaso (1 review written)

I was in shock and feeling scared when arriving with my car for repairs, to Nation wide repair centre at heathhall in Dumfries, after my accident. This faded as I was welcomed with caring, smiling faces of the girls at reception. What helped was they were waiting on my arrival , looking out for me, this immediately made me feel relaxed. I didn't need to explain my circumstances ,and when I mentioned how I felt they related to my feelings. The fact that they told me my courtesy car was ready… Read Full Review

By Nationwiderepairs

Written on: 29/06/2015

Glad to hear that our Nationwide team in Dumfries took such good care of you and that you were provided with a courtesy car so quickly. Thank you for your review.

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★★★★★

“Fast good repairs superb customer service”

Written on: 25/06/2015

Customer service was superb, kept me inform about my car repair status via phone or emails eg: what parts will get replaced, when are the parts going to be arrived, expected date my car will be ready. I am happy with the body work been done, the car delivery service was nice, smooth and on time. I did spot a minor issue with the repair, the guy who delivered my car was happy to take my car back to the garage without hesitation. Girl on the service desk was lovely and knows her job. When I… Read Full Review

By Nationwiderepairs

Written on: 29/06/2015

Glad that you were kept informed throughout your repair process and that you received such a positive customer service. Thanks for your comments.

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★★★★★

“Nationwide hamilton”

Written on: 25/06/2015

I recentlty had my car repaired at the hamilton branch, they called me 10 minutes after i got of the phone to my insurance company and made arrangements to collect the vehicle and drop of a courtesy vehicle. Driver was polite and showed me all round the courtesy vehicle. I was then kept up to date every 2 days by a lovely girl with a polite and helpful manner. All in all over the moon with the service and repairs, well done hamilton branch… Read Full Review

By Nationwiderepairs

Written on: 25/06/2015

Glad you received a fast and efficient service from our team in Hamilton and that they kept you informed throughout your repairs. Thank you for your comments.

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★★★★★

“Nationwide Crash Repair Service, Larbert”

Written on: 25/06/2015

Absolutely first class experience. Vandalism repairs were carried out as I waited, to my complete satisfaction Staff were couteous and friendly and looked after me throughout my visit. I would recommend them without a doubt. Many thanks… Read Full Review

By Nationwiderepairs

Written on: 25/06/2015

Sorry about the circumstances that required your repair but pleased that our team in Falkirk were able to take good car of you. Thank you for your review.

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★★★★★

“Excellent service at Howard Basford Ellesmere Port”

Written on: 24/06/2015 by Rebecca71 (1 review written)

I would like to share my recent experience at Howard Basford Ellesmere Port Depot. The service was relaxed yet very professional and the staff were extremely helpful which helped to sooth the inconvenience of having an accident. I had been guided by my insurance company to another repair centre, but I was not impressed with their attitude, the delay for the repair or their telephone manner. I was referred to Howard Basford at Ellesmere Port instead who arranged to see my car straight away. A… Read Full Review

By Nationwiderepairs

Written on: 29/06/2015

Thank you so much for sharing your experience of the service you received from our team in at Ellesmere Port. I can assure you they will really appreciate your comments and I will ensure a copy gets sent to them today! It is great to hear from customers who are pleased with the service they receive from us as we try very hard to ensure every experience is as positive as yours has been! Thank you.

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★★★★★

“Very fast and efficient, with very friendly staff.”

Written on: 23/06/2015 by shaunhw (1 review written)

My car was repaired (Job number 244024) by Nationwide, after a minor collision, by the Nationwide Bradford branch who did a great job very quickly. The car was returned almost pristine, and looking great. It was a tip when it went in too! I'd particularly like to thank the man who returned the car on Saturday morning and was most kind and helpful. Well done! Couldn't find a single think to complain about! … Read Full Review

By Nationwiderepairs

Written on: 25/06/2015

Glad that you were pleased with your repair and the condition that your car was returned to you. Thanks for your review.

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★★★★★

“A+ service ”

Written on: 22/06/2015 by 374Goode (1 review written)

Tamworth branch are Absolutely brilliant the service and repair was grade A with jess giving me regular updates on the progress of my vehicle… Read Full Review

By Nationwiderepairs

Written on: 23/06/2015

Glad you had such a positive experience. Thanks for your comments.

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★★★★★

“Nationwide Crash Repair Centre Norwich”

Written on: 22/06/2015 by davwagsmi (1 review written)

I have just had my car repaired by the Norwich branch of Nationwide, their incident number 53624, and I am delighted with every every part of their service. Every person I spoke to was friendly and helpful throughout and nothing was too much trouble. They fitted the work in immediately, including taking the car in to find out the extent of the problem and then keeping it to start the repair and supplying me with a courtesy car. They obtained the necessary parts and completed the work without… Read Full Review

By Nationwiderepairs

Written on: 22/06/2015

Glad that our team in Norwich took such good care of you and that you were so satisfied with how your car was returned to you. Thank you for your comments.

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★★★★★

“Excellent customer service”

Written on: 20/06/2015 by Mmorton (1 review written)

I wish to express my thanks for the excellent customer service I recently received from Naionwide Perth. The staff were all very courteous polite and efficient. They expressed a friendly manner each time they contacted me to keep me up to date with the repair progressing. All the staff were pleasant and helpful, many companies could learn a thing or do about customer service from you. Well done and thanks again… Read Full Review

By Nationwiderepairs

Written on: 22/06/2015

Glad you were kept in contact throughout the repairs to your car and that you were pleased with the service you received. Thanks for your review.

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★★☆☆☆

“Disappointed”

Written on: 20/06/2015

Nationwide (Exeter) had my car after a minor accident as my insurance company use them for repairs. On the first stage of repairs I was kept informed by the workshop and only had to briefly engage with the rather rude receptionist. After 8 days my car was returned with the workshop having clearly failed to repaint all of the area damaged. I called Nationwide to say I wasn't happy with the works and all I got from the receptionist is that it would need to be booked in for a rework. No apology… Read Full Review

By Nationwiderepairs

Written on: 22/06/2015

I am so sorry you have received this poor level of service from our team in Exeter. This is certainly not how we expect our customers to be treated. Please accept my apologies on behalf of Nationwide. We would very much like to investigate the issues you have raised as it is concerning to say the least that you have had this experience. I will e-mail you directly and would appreciate you checking your Spam folder and responding with the details requested, as soon as possible. We will then be able to begin our investigation and ensure that all your repairs have now been completed to your satisfaction. Thank you.

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By Nationwiderepairs

Written on: 29/06/2015

We have looked in to the matter and we were unfortunately experiencing a very busy workload when you vehicle was in for repairs hence the re-work took longer than originally anticipated. You should have been notified and kept informed of this though and we apologise that our level of communication was not as it should have been and for any inconvenience this caused you. As regards the telephone calls with our receptionist, we can confirm that she did not mention anyone being pregnant and indeed we have no staff which are! She did also not whisper any insults and we can only assume that you may have misheard. Regardless of this, she is aware that you felt her attitude could have been better and she has taken this feedback on board. We have also spoken to the rest of our staff and reiterated the importance of keeping the level of banter down whilst in the vicinity of reception and our customers as clearly we do not want any of our customers to feel offended in any way. I trust you are now happy with the completed repairs and would like to thank you for taking the time to provide us with your valued feedback.

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Wingsbuster's Comment

Written on: 29/06/2015

Really? You must have listened to a different call. She gave so many excuses I may have got the pregnant wrong? One thing I can assure you is I did hear an offensive word! Do not worry I will not use your service again.

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By Nationwiderepairs

Written on: 29/06/2015

I can only apologise again but can assure you that there were no insults directed at you personally. As I said previously, we appreciate your feedback and have made all our staff in Exeter aware of your comments and views on the service you received from them. Thank you.

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★★★★★

“Excellent service from start to finish”

Written on: 20/06/2015 by zgRhodes229 (1 review written)

Dealt with the Dundee branch, excellent service from start to finish. Was kept well informed throughout my repair. Courtesy car delivered within 24 hours of accident. Car returned gleaming and because I allowed my car to be driven back to me in Aberdeen the fuel was also replaced. Fantastic service from the advisors. The only bug I have is the tracker on the website, it's not easy to follow, however as mentioned before kept well informed, called every few days with a update. Hopefully do not… Read Full Review

By Nationwiderepairs

Written on: 22/06/2015

Glad you were kept informed throughout the repairs to your car and that you pleased with the quality of the work conducted. Thank you for your review.

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★★★★★

“The best service ever!”

Written on: 19/06/2015 by photographicly (1 review written)

My car was repaired by the team at Benfleet. The service from the word go was brilliant. The staff were amazing. They could'nt have been better If I was booking into a luxury hotel. To be honest there was not a thing that I found to be detrimental. I was absolutely amazed at the way my repair was handled.'Stunning' is the word. My thanks to everybody at Nationwide Benfleet… Read Full Review

By Nationwiderepairs

Written on: 22/06/2015

Glad you had such a good experience and that our team in Benfleet took such good care of you. Thanks for your comments.

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