Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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Latest Reviews

★★★★★

“FAULT LESS”

Written on: 28/08/2015 by MaddenReyes (1 review written)

HAVE HAD MY CAR REPAIRED BY LEICESTER BRANCH. WHAT CAN I SAY OTHER THAN FANTASTIC SERVICE, THE REPAIR IS BETTER THAN NEW I COULD NOT TELL THE CAR HAD BEEN REPAIRED THANK YOU TO EVERY ONE AT LEICESTER… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 27/08/2015

My insurance company booked my car into the Newcastle branch who cancelled the booking at short notice due to "excessive workload" and didn't call back as promised. So having given up on them I was rebooked into the Middlesbrough branch. The Middlesbrough branch proved to be a trying experience from start to finish. They didn't have any courtesy cars on the day so I had to waste my time travelling to a local hire car centre to pick up a vehicle. Same again of course when I came to get my… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for your review and please accept our apologies for the problems you have had. We will of course be looking in to the matter and will be contacting the centre to ensure they are doing all they can to sort things out as quickly as possible for you.

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★☆☆☆☆

“Don't waste your time or money.”

Written on: 27/08/2015 by acarr16 (1 review written)

My insurance company recommended I took my car here after an accident, well all I can say is never again!! Don't waste your time or money, after 5 visits to the workshop in East Grinstead they still could not get it right. Each time it came back with either shoddy paint work or new scratches and even the window sprayed once. Their attitude was disgusting throughout and at times a little intimidating. Eventually I refused to allow it tp go back there to be repaired as they obviously can't do… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for your feedback and please accept our apologies for all the inconveinece you have been caused. In order for us to look in to the matter and to ensure that we complete your repairs to your satisfaction we will need some further information from you. I will e-mail you directly and would be grateful if you could please respond with the information requested. Until we receive this we will not be able to look in to your complaint and so look forward to hearing from you as soon as possible. Thank you.

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By Nationwiderepairs

Written on: 28/08/2015

Thank you for responding to our e-mail and providing the information to enable us to trace your repairs. I understand your complaint was dealt with over a month ago and our files closed on the basis you were satisfied with the outcome. You received an e-mail apology from the centre manager in June but he has asked me to again personally apologise for the inconvenience and this matter caused you. It is unfortunate that you had this experience and I sincerely apologise on behalf of Nationwide and the team that dealt with your repairs.

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★★★★★

“Brilliant service”

Written on: 27/08/2015 by HeulwenE (1 review written)

Recently referred to Cardiff Nationwide repair centre by insurance company. Car was collected and delivered on time, damage properly inspected in my presence, and time taken to make sure I understood the controls on the courtesy car.Repair excellent, car cleaned, and again made sure I inspected it properly before I paid the excess. The office kept me informed of progress. Throughout I felt that not only was the car in good hands, but I was being cared for too. As I am well over 70 this was very… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Glad our team in Cardiff took such good care of you and that you were pleased with the quality of service throughout. Thanks for your review.

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★☆☆☆☆

“DO NOT COME HERE ”

Written on: 27/08/2015 by Avj1992 (1 review written)

Had a bump and insurence said come to nationwide. So we did. bumper had popped off. Took it back a shocking 4 times before he finally said they'll have to go back through the insurence again and get a new bumper. Customer service rubbish. Do they even know how to run a garage. Obviously not because they can't fix the car! Then he tried to tell us it wasn't like that when we brought it in. Please don't go here. It'll come out worse then it went in… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for posting your feedback. There are usually very good reasons for these kinds of issues. Nevertheless, we would like to ensure that we have carried out the repairs to industry standards and that the issues are fully resolved to your satisfaction. In order to do this we will need more information from you. I will e-mail you directly requesting this and would appreciate it if you could respond as soon as possible with this information. Thank you

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★★★★★

“Amazing service ”

Written on: 27/08/2015 by 1959Bentley (1 review written)

My name is Lawrence Schruyers and two weeks ago me my partner and brother were in volved in an era. After ringing rsa and sorted my insurance and confirming the accident was not my fault . I received a phone call about my replacement car . I was given a Timscale of a bout a week for it to be fixed. They have by far gone out of there way to help me . And they had my car fixed within a week I picked it up today 24.8.15 . The customer service from start to finish was a 10 outa 10 very… Read Full Review

By Nationwiderepairs

Written on: 27/08/2015

Glad that our team in our Liverpool branch took such good care of you and that you were pleased with the speed and quality of repairs to your car. Thank you for your feedback.

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★☆☆☆☆

“Absolute fiasco with terrible customer service”

Written on: 26/08/2015 by McDermott260 (1 review written)

Cheltenham Nationwide. Firstly took them ages to return calls to arrange a pick up. Then told car was repaired and arranged delivery. Car not delivered with no call or notification. Phoned them but no one could help, promised call next day. Phone call not returned. I phoned them. Told couldn't deliver because of cracked windscreen. Windscreen would be delivered Tuesday. They phoned on Wed to be told car would be delivered Fri. Car delivered with cracked windscreen!. Phoned them, no one could… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

Thank you for providing your feedback. We are really sorry to hear that you have not received the high level of service we normally provide our customers with. We will be looking in to the matter to firstly ensure that everything has been resolved for you and also to ensure that any communication issues are addressed.

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★★★★★

“Delighted Jaguar Owner ”

Written on: 26/08/2015

My new Jaguar XF was damaged whilst parked in a quiet street one week after purchasing by a third party. I was extremely dissapointed that such a thing had happened. From the start of my contact with Nationwide Crash Repair, Perth I felt assured that my car was in good hands. I received a detailed estimate of what repairs were required and was provided with regular updates on progress. A courtesy car was arranged for me and my own car was returned to me within the timescales given. The… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

So pleased that we were able to provide you with a high level of service and that you were pleased with the work done to your new Jaguar. Thank you for your review.

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★★★★★

“GOOD AS NEW”

Written on: 24/08/2015 by mx5lex (1 review written)

Howard Basford are a friendly repair company with a first class reputation for getting the job done, quickly and efficiently. My car came out looking like new. The damage was fixed to the up most standard of work. Excellent communication through out the time my car was with them. Words can not express how pleased I was at the job well done. Would definitely recommend the company. I have no dislikes about how they behaved and repaired my car… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

Glad that you were kept informed throughout and that you were pleased with the quality of the repairs to your car. Thanks for your feedback.

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★☆☆☆☆

“SHOCKING REPAIRS ”

Written on: 24/08/2015 by A-RW (1 review written)

I recently had a car crash in my 2015 Mini Cooper, contacted my insurance company which they arranged for my car to be taken to the Benfleet Nationwide crash centre. I would not recommend this company to anyone. I had a few issues with a staff member regarding a courtesy car that I was going to be given but this was only the beginning. First of all the attitude and lack off communication from these people was disgusting, I tried a number of times throughout weeks to find out what was going… Read Full Review

By Nationwiderepairs

Written on: 25/08/2015

Thank you for posting your feedback and please accept our apologies for the inconvenience you have been caused. We are unable to comment on the issues you have mentioned until we have further information on your repairs. Please rest assured we are looking in to the matter. We will e-mail you directly and would appreciate it if you could respond as soon as possible with the required information. This will assist us with our investigation. Thank you.

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★★★★☆

“NATIONWIDE CRASH REPAIR CENTRE”

Written on: 24/08/2015 by VTSCO (1 review written)

Nationwide (Bradford) have repaired my vehicle following hail storm damage. They collected the vehicle to suit me, they kept me informed as to the progress of the repairs and improved on the estimated return date. They returned my vehicle very promptly and the repairs were done excellently. The chap who did the delivering and collecting was very knowledgeable and helpful. The loan car although new - was a tiny Toyota Aygo - which was very very small!!… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you received a fast and efficient service and that you were kept informed throughout. Thank you for your review.

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★★★★★

“Excellent customer care and repair at Nationwide Cardiff.”

Written on: 21/08/2015 by Joynson (1 review written)

Nationwide Ely,Cardiff has just carried out a repair on my car after an accident. It was my fist visit to this repair centre. From the time I entered the building I was met by friendly helpful and knowlegeable staff. I was immediately impressed by the efficiency and forward preparation re paperwork and the spotless and highly organised reception area. Everything was handled efficiently and quickly. I was shown my curtesy car and given a demonstration of the basic functions. My car repair was… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Cardiff took such good care of you and that everything was fully explained. Thank you for taking the time to write your review.

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★★★★☆

“Good service from Bradford branch”

Written on: 21/08/2015

My car was taken in to nationwide bradford for hailstorm damage. The experience was smooth and efficient and I was regularly kept informed by phone. My car was picked off and dropped back to my workplace shiny and clean and looking brand new again. The courtesy car was good and the service was friendly - both the guy who dropped the car off and the one who brought it back. Would reccommend… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Glad that we were able to accommodate your need for collection and delivery from work and that you were pleased with the quality of the repair work to your car. Thank you for your review.

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★★★★★

“Crash Repair”

Written on: 21/08/2015 by kenny128 (1 review written)

Used these guys for a recent repair through their branch in Larbert, they did a first class job and their staff were friendly and very helpful. Very impressed i have to staff. No hesitation in recommending them… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Falkirk took such good care of you. Thank you for your review.

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★★★★★

“Excellent Service”

Written on: 20/08/2015 by Vicky333 (1 review written)

Very pleased with the service provided, job was done quickly and efficiently and also the follow up email was a nice touch. Thanks again… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad you received a fast and efficient service. Thanks for your comments.

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★★★★★

“Brilliant, polite, exceptional ”

Written on: 20/08/2015 by 1234janetta5678 (1 review written)

Can not fault the service. Was kept up to date throughtout the process. Very happy with the end result, will highly recommonmend. The process was made easy for me as the staff were knowledgeable and factual about all of the process. Transferring of the courtesy car for my car was made easy and professional. Staff always polite!… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our staff stayed in contact with you through the process and that everything was thoroughly explained to you. Thanks for your review.

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★★★★★

“honest friendly polite great work recommend to anyone.”

Written on: 18/08/2015 by 1maxthehound (1 review written)

from the moment this firm took over repairing my car I was treated with such efficient that I knew my car was in good hands having had a nasty bump to the front my car was taken away I was delivered a courtesy car the guy that delivered was so pleasant and polite and helpful explaining the car to me the staff kept me updated on the progress of my car when my car came back she looked as good as new the chap again showed me all the repairs that had been done and I cannot fault them at all great… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you were pleased with the staff that dealt with you at Nationwide Crash Repairs and that you were happy with the quality of the repair work conducted. Thank you for your feedback.

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★★★★★

“Professional, friendly, informative”

Written on: 18/08/2015 by BigDonDundee (1 review written)

LV insurance asked me if they could organise the repairs to my Clio and I'm glad I agreed because they use Howard Basford who did a splendid service. Each step of the way was handled in a friendly communicative manner. The estimator turned up promptly and explained the work that wAs required. LV approved the price by e-mail within 1/2 days and Howard Basford phoned to arrange an an appointment and created a dynamic impression when the representative said "I'll get the parts organised today"… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you received such a fast and efficient service and that our staff took such good care of you and your car. Thank you for taking the time to write your review.

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★★★★★

“Car Repair”

Written on: 17/08/2015 by bmNoble326 (1 review written)

From beginning to end the Dumfries Branch were so helpful. From the delivery drivers to the reception staff. When our car was returned to us we couldn't believe how good the repair was. We thought we had been given a new car. It was polished inside and out. Well done our Insurance Company for sending us to Natiowide… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad our team in Dumfries provided such a high level of service and that you were pleased with the condition in which your car was returned to you. Thanks for your comments.

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★★★★★

“the manager couldn't be more helpful a gentleman”

Written on: 16/08/2015 by McDanielgy459 (1 review written)

Had a small problen to start with regarding a courtesy car he got that sorted, now have my own car back after 3 days thank you all at Larbert… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Pleased that our team was able to resolve the initial problem and that you were pleased with the speed of the repair. Thanks for your comments.

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