Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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Latest Reviews

★☆☆☆☆

“TOTAL JOKE AND CONSTANTLY LIE NEVER EVER USE ”

Written on: 03/09/2015 by POPPYSDAD007 (1 review written)

our car was collected beginning of july , the car itself was only 4 weeks old and was involved in an accident front and rear the car was returned middle of august some 7 weeks with over 90 miles extra on clock also 17 faults on the repairs some not even relevant to accident, the car has been promised back to us on 4 occassions then told day later sorry need more parts, this organisation constantly lie and their workmanship is atrocious. they have no quality control as if they did they would not… Read Full Review

By Nationwiderepairs

Written on: 04/09/2015

Thank you for posting your review and please accept my apologies on behalf of Nationwide for the issues and inconvenience you have suffered. We have over 70 sites around the UK and would therefore appreciate more information to enable us to identify your repairs. I will e-mail you and would be grateful if you could please respond with the information requested as soon as possible so that we can ensure that this matter is being dealt with appropriately. Thank you.

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Poppysdad007's reply to Nationwiderepairs's Comment

Written on: 04/09/2015

Write a Comment...HI I HAVE REPLIED TO THE EMAIL SENT TO MYSELF AND AS STATED IN MY REVIEW MY INSURERS ARE INVOLVED AND HAVE BEEN FOR A LONG TIME AND THEY ARE LIED TO AS WELL SO UNLESS THE MANAGING DIRECTOR IS GOING TO CONTACT MYSELF SAVE IT AS LEGAL PROCEEDINGS WILL FOLLOW

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★★★☆☆

“very helpful but car wasnt repaired properly.”

Written on: 03/09/2015 by AlbertoOwens200 (1 review written)

Staff were all very friendly and helpful after insurance company messed us around,however our car was bought back after having a new back plate and rear bumper fitted and they just left the boot catch that doesnt close properly… Read Full Review

By Nationwiderepairs

Written on: 04/09/2015

Thank you for posting your feedback. However, you do not say which centre you dealt with. We are therefore unable to look in to the matter and ensure that the boot catch issue has been rectified for you. I will send you an e-mail asking for further information and would be grateful if you could please respond to it as soon as possible. This information will then enable us to identify your repairs and get the matter resolved for you. Thank you.

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★★★★★

“Fantastic service from start to finish!”

Written on: 02/09/2015 by MrsJones1 (1 review written)

My son's car (3 month old fiesta - his pride and joy) was unfortunately very badly damaged in the hail storm that happened on the 1st July. Luckily, his insurance company used Nationwide Crash Repair Centre. I rang them on the same day as logging the damage with the insurance company and I was given a date for when they would be collecting the car. upon the day given, the gentleman arrived withe courtesy car and took the Fiesta away as agreed. They assured me that I would have regular contact… Read Full Review

By Nationwiderepairs

Written on: 03/09/2015

Pleased that our team in Newcastle provided such a good service and stayed in contact throughout the repairs to your son's Fiesta and that it was returned to you in such a good condition. Thank you for taking the time to write your review.

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★★★★★

“great service and response”

Written on: 31/08/2015 by MacLeodht241 (1 review written)

excellent service at newport service centre repairing my vandalised car very quick and to a great standard,my citroen c4 was a very rare colour and spec,they matched and repaired it perfectly.even the girls behind the desk sing away to entertain you. thanks all… Read Full Review

By Nationwiderepairs

Written on: 01/09/2015

Glad that we were able to provide such a good colour match for your Citroen and that you were pleased with the service you received. Thank you for your feedback.

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★★★★★

“Excellent service”

Written on: 28/08/2015

The insurance repair to my car was carried out with plenty of updates and in a reasonable time period. The damaged to the door was professionally repaired and the paint work was excellent. Coincidentally, our car was being repaired prior to awaiting our new car. It was presented in showroom condition, inside and out, especially the wheels which were not in a very clean state when it was taken in. Very pleased all round… Read Full Review

By Nationwiderepairs

Written on: 02/09/2015

Glad that you were so pleased with the quality of the repair work to your car and that you were kept informed throughout. Thanks for your review.

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★★★★★

“FAULT LESS”

Written on: 28/08/2015 by MaddenReyes (1 review written)

HAVE HAD MY CAR REPAIRED BY LEICESTER BRANCH. WHAT CAN I SAY OTHER THAN FANTASTIC SERVICE, THE REPAIR IS BETTER THAN NEW I COULD NOT TELL THE CAR HAD BEEN REPAIRED THANK YOU TO EVERY ONE AT LEICESTER… Read Full Review

By Nationwiderepairs

Written on: 01/09/2015

Glad that you were so pleased with the service you received and the quality of the repair to your car. Thank you for your review.

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★☆☆☆☆

“Never Again”

Written on: 27/08/2015

My insurance company booked my car into the Newcastle branch who cancelled the booking at short notice due to "excessive workload" and didn't call back as promised. So having given up on them I was rebooked into the Middlesbrough branch. The Middlesbrough branch proved to be a trying experience from start to finish. They didn't have any courtesy cars on the day so I had to waste my time travelling to a local hire car centre to pick up a vehicle. Same again of course when I came to get my… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for your review and please accept our apologies for the problems you have had. We will of course be looking in to the matter and will be contacting the centre to ensure they are doing all they can to sort things out as quickly as possible for you.

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★☆☆☆☆

“Don't waste your time or money.”

Written on: 27/08/2015 by acarr16 (1 review written)

My insurance company recommended I took my car here after an accident, well all I can say is never again!! Don't waste your time or money, after 5 visits to the workshop in East Grinstead they still could not get it right. Each time it came back with either shoddy paint work or new scratches and even the window sprayed once. Their attitude was disgusting throughout and at times a little intimidating. Eventually I refused to allow it tp go back there to be repaired as they obviously can't do… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for your feedback and please accept our apologies for all the inconveinece you have been caused. In order for us to look in to the matter and to ensure that we complete your repairs to your satisfaction we will need some further information from you. I will e-mail you directly and would be grateful if you could please respond with the information requested. Until we receive this we will not be able to look in to your complaint and so look forward to hearing from you as soon as possible. Thank you.

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By Nationwiderepairs

Written on: 28/08/2015

Thank you for responding to our e-mail and providing the information to enable us to trace your repairs. I understand your complaint was dealt with over a month ago and our files closed on the basis you were satisfied with the outcome. You received an e-mail apology from the centre manager in June but he has asked me to again personally apologise for the inconvenience and this matter caused you. It is unfortunate that you had this experience and I sincerely apologise on behalf of Nationwide and the team that dealt with your repairs.

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★★★★★

“Brilliant service”

Written on: 27/08/2015 by HeulwenE (1 review written)

Recently referred to Cardiff Nationwide repair centre by insurance company. Car was collected and delivered on time, damage properly inspected in my presence, and time taken to make sure I understood the controls on the courtesy car.Repair excellent, car cleaned, and again made sure I inspected it properly before I paid the excess. The office kept me informed of progress. Throughout I felt that not only was the car in good hands, but I was being cared for too. As I am well over 70 this was very… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Glad our team in Cardiff took such good care of you and that you were pleased with the quality of service throughout. Thanks for your review.

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★☆☆☆☆

“DO NOT COME HERE ”

Written on: 27/08/2015 by Avj1992 (1 review written)

Had a bump and insurence said come to nationwide. So we did. bumper had popped off. Took it back a shocking 4 times before he finally said they'll have to go back through the insurence again and get a new bumper. Customer service rubbish. Do they even know how to run a garage. Obviously not because they can't fix the car! Then he tried to tell us it wasn't like that when we brought it in. Please don't go here. It'll come out worse then it went in… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Thank you for posting your feedback. There are usually very good reasons for these kinds of issues. Nevertheless, we would like to ensure that we have carried out the repairs to industry standards and that the issues are fully resolved to your satisfaction. In order to do this we will need more information from you. I will e-mail you directly requesting this and would appreciate it if you could respond as soon as possible with this information. Thank you

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By Nationwiderepairs

Written on: 04/09/2015

We have not yet received a response to the e-mail we sent you requesting further details regarding the issues you have had with your repairs. We would very much like to ensure that we are dealing with this matter and would therefore appreciate hearing from you. If you would prefer not to respond via e-mail could you please add a comment to your review and confirm whether or not your registration ends in UJV? Thank you for your help!

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★★★★★

“Amazing service ”

Written on: 27/08/2015 by 1959Bentley (1 review written)

My name is Lawrence Schruyers and two weeks ago me my partner and brother were in volved in an era. After ringing rsa and sorted my insurance and confirming the accident was not my fault . I received a phone call about my replacement car . I was given a Timscale of a bout a week for it to be fixed. They have by far gone out of there way to help me . And they had my car fixed within a week I picked it up today 24.8.15 . The customer service from start to finish was a 10 outa 10 very… Read Full Review

By Nationwiderepairs

Written on: 27/08/2015

Glad that our team in our Liverpool branch took such good care of you and that you were pleased with the speed and quality of repairs to your car. Thank you for your feedback.

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★☆☆☆☆

“Absolute fiasco with terrible customer service”

Written on: 26/08/2015 by McDermott260 (1 review written)

Cheltenham Nationwide. Firstly took them ages to return calls to arrange a pick up. Then told car was repaired and arranged delivery. Car not delivered with no call or notification. Phoned them but no one could help, promised call next day. Phone call not returned. I phoned them. Told couldn't deliver because of cracked windscreen. Windscreen would be delivered Tuesday. They phoned on Wed to be told car would be delivered Fri. Car delivered with cracked windscreen!. Phoned them, no one could… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

Thank you for providing your feedback. We are really sorry to hear that you have not received the high level of service we normally provide our customers with. We will be looking in to the matter to firstly ensure that everything has been resolved for you and also to ensure that any communication issues are addressed.

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★★★★★

“Delighted Jaguar Owner ”

Written on: 26/08/2015

My new Jaguar XF was damaged whilst parked in a quiet street one week after purchasing by a third party. I was extremely dissapointed that such a thing had happened. From the start of my contact with Nationwide Crash Repair, Perth I felt assured that my car was in good hands. I received a detailed estimate of what repairs were required and was provided with regular updates on progress. A courtesy car was arranged for me and my own car was returned to me within the timescales given. The… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

So pleased that we were able to provide you with a high level of service and that you were pleased with the work done to your new Jaguar. Thank you for your review.

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★★★★★

“GOOD AS NEW”

Written on: 24/08/2015 by mx5lex (1 review written)

Howard Basford are a friendly repair company with a first class reputation for getting the job done, quickly and efficiently. My car came out looking like new. The damage was fixed to the up most standard of work. Excellent communication through out the time my car was with them. Words can not express how pleased I was at the job well done. Would definitely recommend the company. I have no dislikes about how they behaved and repaired my car… Read Full Review

By Nationwiderepairs

Written on: 26/08/2015

Glad that you were kept informed throughout and that you were pleased with the quality of the repairs to your car. Thanks for your feedback.

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★☆☆☆☆

“SHOCKING REPAIRS ”

Written on: 24/08/2015 by A-RW (1 review written)

I recently had a car crash in my 2015 Mini Cooper, contacted my insurance company which they arranged for my car to be taken to the Benfleet Nationwide crash centre. I would not recommend this company to anyone. I had a few issues with a staff member regarding a courtesy car that I was going to be given but this was only the beginning. First of all the attitude and lack off communication from these people was disgusting, I tried a number of times throughout weeks to find out what was going… Read Full Review

By Nationwiderepairs

Written on: 25/08/2015

Thank you for posting your feedback and please accept our apologies for the inconvenience you have been caused. We are unable to comment on the issues you have mentioned until we have further information on your repairs. Please rest assured we are looking in to the matter. We will e-mail you directly and would appreciate it if you could respond as soon as possible with the required information. This will assist us with our investigation. Thank you.

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Poppysdad007's reply to Nationwiderepairs's Comment

Written on: 04/09/2015

Instead of constantly apologising on all your review feedback why not hold tool box talks and discussions and make sure your staff get it right first time , as the service in all your branchs is a joke especially east Grinstead

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★★★★☆

“NATIONWIDE CRASH REPAIR CENTRE”

Written on: 24/08/2015 by VTSCO (1 review written)

Nationwide (Bradford) have repaired my vehicle following hail storm damage. They collected the vehicle to suit me, they kept me informed as to the progress of the repairs and improved on the estimated return date. They returned my vehicle very promptly and the repairs were done excellently. The chap who did the delivering and collecting was very knowledgeable and helpful. The loan car although new - was a tiny Toyota Aygo - which was very very small!!… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you received a fast and efficient service and that you were kept informed throughout. Thank you for your review.

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★★★★★

“Excellent customer care and repair at Nationwide Cardiff.”

Written on: 21/08/2015 by Joynson (1 review written)

Nationwide Ely,Cardiff has just carried out a repair on my car after an accident. It was my fist visit to this repair centre. From the time I entered the building I was met by friendly helpful and knowlegeable staff. I was immediately impressed by the efficiency and forward preparation re paperwork and the spotless and highly organised reception area. Everything was handled efficiently and quickly. I was shown my curtesy car and given a demonstration of the basic functions. My car repair was… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Cardiff took such good care of you and that everything was fully explained. Thank you for taking the time to write your review.

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★★★★☆

“Good service from Bradford branch”

Written on: 21/08/2015

My car was taken in to nationwide bradford for hailstorm damage. The experience was smooth and efficient and I was regularly kept informed by phone. My car was picked off and dropped back to my workplace shiny and clean and looking brand new again. The courtesy car was good and the service was friendly - both the guy who dropped the car off and the one who brought it back. Would reccommend… Read Full Review

By Nationwiderepairs

Written on: 28/08/2015

Glad that we were able to accommodate your need for collection and delivery from work and that you were pleased with the quality of the repair work to your car. Thank you for your review.

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★★★★★

“Crash Repair”

Written on: 21/08/2015 by kenny128 (1 review written)

Used these guys for a recent repair through their branch in Larbert, they did a first class job and their staff were friendly and very helpful. Very impressed i have to staff. No hesitation in recommending them… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Falkirk took such good care of you. Thank you for your review.

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★★★★★

“Excellent Service”

Written on: 20/08/2015 by Vicky333 (1 review written)

Very pleased with the service provided, job was done quickly and efficiently and also the follow up email was a nice touch. Thanks again… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad you received a fast and efficient service. Thanks for your comments.

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