Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.6 / 5
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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Latest Reviews

★★★★★

“Amazing ”

Written on: 07/12/2016 by Srichard (1 review written)

Nothing is too much trouble with these people I got updates all the time through the repairing process 10 out 10 from me WELL DONE… Read Full Review

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★★★★★

“Superb”

Written on: 07/12/2016 by Paulos12a (1 review written)

Excellent job done on my ford focus at the Middlesbrough branch outstanding communication by the girls in the office super friendly right down the Line to replacing a chipped number plate nothing was too much bother orgasnised me avreplacent car and kept me up to date every step through their on line tracking tool Absolutely 1st class Would use again but hope I don't need to Very satisfied Customer… Read Full Review

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★★★★★

“NCR Perth”

Written on: 05/12/2016 by P1ronmAn (1 review written)

Outstanding service, start to finish, drop off/pick up high standard courtesy car, kept informed, hassle free, high quality repair of a Mini Countryman. Surprisingly a good choice of courtesy cars but the Merc A220 was the easy choice - a shame to give it back! Everyone a pleasure to deal with… Read Full Review

By Nationwiderepairs

Written on: 06/12/2016

Thank you for your feedback and for letting us know how much you liked the courtesy car - always good to hear! We will forward your comments on to the team.

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★★★★★

“Good job done”

Written on: 05/12/2016 by Kevmoffs (1 review written)

Insurance mend of door, wheel, arch and part of chassis. Easy to contact and sort delivery and collection of car. Job delayed by paint machine problem..but kept me informed of delay. Had a courtesy car....very convenient. All in all the process was a little slow...largely a problem with my insurance company (Tesco/Aviva) not in forming of the courtesy car....then being delayed by the paint job. But as I had the car and I was informed it was very simple… Read Full Review

By Nationwiderepairs

Written on: 06/12/2016

Thank you for your feedback We are sorry you experienced a few delays with your repairs. We try hard to complete all repairs as quickly as possible without compromising on the quality but unfortunately sometimes things do take a little longer than we would all like. \we are pleased to hear you are happy with the final result! Thank you.

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★★★★★

“Fiesta Repair Gateshead (YWA)”

Written on: 05/12/2016 by Rowanx156 (1 review written)

Gateshead site are the bees knees. I know nothing about car repairs as my husband was always the one to deal with this king of thing, but a lovely girl kept me posted the entire duration and even had a cuddle and kiss for me when I collected. I feel like I was treated like an old friend. Certainly did not expect the company to be so empathetic and caring. Repairs are fantastic and you'd never know it was ever in an accident. Can't recommend enough big thanks to all the team involved… Read Full Review

By Nationwiderepairs

Written on: 06/12/2016

The team will be really pleased to hear your comments, thank you! We will ensure they are shared with the whole team. Thanks for taking the time to post your review.

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★★★★★

“Crash Repairs all sorted”

Written on: 05/12/2016 by Atticusw484 (1 review written)

This is the 3rd or 4th time that this company has repaired our cars! Our insurer RSA selects them as their preferred repairer. We have always found that the Larbert branch in Falkirk Scotland has been outstanding in every way. They are always happy to follow your instruction, but will advise best options and ehlp you to find the best outcomes. Without much delay they found an automatic car which I required due to a back injury. The Mercedes A200d was fun to drive and a bit of a challenge having… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

This is great feedback for our team in Falkirk, thank you! We will ensure the team get to see a copy of your review.

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★☆☆☆☆

“Horrendous Service”

Written on: 04/12/2016 by Johnstonwm448 (1 review written)

Shocking Service!! I reported my car accident at lunchtime whilst at work on Friday 2nd December. I was told that Nationwide- Norwich would telephone me to arrange a time and place to 'recover' my vehicle. The next call I received was at 5.25pm from Nationwide Norwich telling me that a Recovery vehicle is at my home to collect my vehicle. I had not recieved any call to confirm a time or place of collection. As I was at work at the time and without any transport I had to arrange for a friend to… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

Thank you for leaving your feedback and please accept our apologies for the poor level of service you have received from us. It is very disappointing to hear this kind of feedback as this is certainly not how our staff are trained or expected to treat our customers. We would very much like to look in to the matter and address things with the person you spoke to but will require a little more information from you in order to do this. We will therefore send you an email via this site, which will be sent to the email you used to register on this site. Could you please look out for it (and check your spam folder) and respond to it as soon as possible? As well as attending to this matter we will also ask the manager to ensure your repairs are carried out as quickly as possible. Thank you.

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By Nationwiderepairs

Written on: 05/12/2016

Thank you for responding to our email. We have managed to trace your repairs and can confirm that we did not deliver a courtesy car when we collected your car for repair as we had been informed that you would be receiving a "Like for like" courtesy car, which we are unable to provide ourselves - we only supply Class A courtesy cars not 4x4's. We will be speaking to the company who collected your vehicle on our behalf as we had been informed by them that they had arranged collection with you. Clearly they had not done so and we offer our sincere apologies for the inconvenience this caused you. As regards the phone calls and phone lines on Saturday, we can only assume that there was a problem with them. Our computerised records show that the phone call was terminated by yourself yet you believed that we had terminated the call. This problem may also explain why the telephone was not answered despite the office being managed. We can assure you that we will still be discussing the matter with the member of staff concerned as they obviously did not provide you with the high level of service we would expect them to and would like to thank you for bringing this to our attention. The manager of the Norwich site is fully aware of the situation and is in discussions with your insurance company to try and resolve the courtesy car issue for you as soon as possible. Should you wish to discuss the matter in more detail we encourage you to contact the centre and speak to the manager directly. Thank you.

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★☆☆☆☆

“Portsmouth branch”

Written on: 04/12/2016 by bucklandspike (1 review written)

Very poor service - had my car in for over 2 weeks to repair damage to near side doors and trim. I called them quite a few times to find out how long they would have my car and when will they bring it back only to be told it was due to be finished soon but will have to go through quality control. I was finally given a time when they would bring car back which was between 0900 - 1200 hrs on a certain date. Waited until 1200 hrs but did not arrive. I phoned them and was told I had been given the… Read Full Review

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★★★★★

“Nationwide Crash Repair Centre”

Written on: 03/12/2016 by gwthom1 (1 review written)

My car was involved in an accident on the Friday morning. After contacting the insurance company, The same afternoon, Nationwide came to my house to pick up the damaged car and dropped off our courtesy car. The man was very efficient and polite and I was kept informed of progress throughout. By the following Saturday my repaired car was delivered and the courtesy car picked up. Excellent service. The whole thing took just as little over a week. Brilliant work!!… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

We are so pleased you were happy with the service you received from our team in Edinburgh and will ensure they get to see a copy of your review. Thank you.

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★★★★★

“Ilkeston Branch ”

Written on: 02/12/2016 by 198Thomson (1 review written)

I haven recently had my vehicle repairs completed at Ilkeston garage. i was extremely impressed with the service throughout. I was updated constantly on the progress of my vehicle and all reception staff was extremely helpful. i would definatley use this repairer if ever have to do so in the future… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

Thank you. Your feedback is appreciated and will be shared with the team.

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★★★★★

“Excellent Service from Ilkeston ”

Written on: 02/12/2016 by JSearl (1 review written)

We were referred to Just Car Clinic at Ilkeston by our Insurers. Our car was promptly collected from our home on a low loader. At all times we were kept fully informed of the progress of the repairs being undertaken. The courtesy car which we were provided with was in excellent condition and fairly new. The receptionist/telephone contact was extremely efficient and looked after us very well. All round a very good experience after a nasty accident. The work was completed to a very good standard… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

It is nice to hear we managed to improve what could have been a very unpleasant experience. Our teams try very hard to relieve some of the stress of having your car repaired so it is great to hear the team in Ilkeston managed to do just that for you. Thank you for providing your feedback which will be shared with the team.

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★★★★★

“First class service”

Written on: 02/12/2016 by FiremanDave01 (1 review written)

We were hit in the rear by a lorry Nationwide Norwich did perfect repairs and a fast turnaround I would happily recommend them so happy with the job they have done and the whole car has been returned gleaming all over i would say probably the best experience we have encountered when dealing with car repairs over the years… Read Full Review

By Nationwiderepairs

Written on: 05/12/2016

This is really nice feedback to receive, thank you! your comments will be forwarded on to the team in Norwich whom will appreciate your comments.

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★★★★★

“Quick excellent service”

Written on: 01/12/2016 by RomanKendall119 (1 review written)

Collected, repaired my vehicle in no time at all. Kept me informed of repairs as soon as vehicle assessed. Very pleased with outcome and would definitely recommend… Read Full Review

By Nationwiderepairs

Written on: 02/12/2016

Thank you for posting your review. It would be great if we knew which centre repaired your car as we can then ensure the team get to hear your feedback. If you could either add a comment to your review or respond to the email we have sent you via this site we would really appreciate it. Thank you!

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★★★★★

“Acident Repair”

Written on: 01/12/2016 by Chandler309 (1 review written)

Super service and organisation. Made the repair process as stress free as possible… Read Full Review

By Nationwiderepairs

Written on: 01/12/2016

Thank you. Your comments will be forwarded on to the team in Ilkeston.

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★★★★★

“First Class service”

Written on: 30/11/2016 by Fitzsimmons401 (1 review written)

Having just collected my car from Nationwide repairs at Pool Redruth I must comment on the excellent service from start to finish. I had a bump in the car last Monday whilst out in dreadful weather. A jeep ran into the side of my car. My insurance company did all the necessary calls and arranged for Nationwide to collect the car. I followed the progress on the tracker and received an estimate collection of Monday. This morning I received a call to tell me it was ready for collection. I drove… Read Full Review

By Nationwiderepairs

Written on: 30/11/2016

We really appreciate you taking the time to post your feedback on this site, thank you. Your comments will be shared with the team in Redruth.

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★★★★★

“Nationwide Repair Centre Glasgow”

Written on: 29/11/2016 by TomMcKee (1 review written)

Nationwide Repair Centre Glasgow. HI all recently had my car repaired by Nationwide Repair Centre Glasgow and I would like to complement this company for the courteous and timely manner in which these repairs were carried out. I contacted my insurance company on the Tuesday 15th November 2016 to report the accident who then promptly put me in touch with one of there nationally recognised quality repair companies. I contacted Nationwide Repair Centre Glasgow to discuss the extent of the… Read Full Review

By Nationwiderepairs

Written on: 01/12/2016

We are so pleased to hear of your positive experience. All feedback is appreciated, especially this kind! The team in Glasgow will be very pleased to read your review, thank you.

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★★★★☆

“Very professional”

Written on: 28/11/2016

Dunfermline branch very professional. Staff very curteous. Quotation with breakdown of time schedule and cost. Car left on Friday, ready on Wednesday. First class service… Read Full Review

By Nationwiderepairs

Written on: 30/11/2016

Thank you for posting your review which has been shared with the team.

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★★★★★

“Fantastic service!”

Written on: 27/11/2016 by RichT11 (1 review written)

Just had our car repaired by the Ilkeston branch. From start to finish this company has been brilliant. We had loads of texts and phone calls from them updating us on the work progress. They collected and delivered the car back to us and the work was completed within one week. This is the kind of service everybody wants but sadly very rarely gets. I highly recommend the Ilkeston branch of Nationwide Just car clinic!… Read Full Review

By Nationwiderepairs

Written on: 28/11/2016

Thank you for posting your review. Our teams try very hard to please their customers so will appreciate your feedback.

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★★★★☆

“Car Repair”

Written on: 24/11/2016 by Cheveralls (1 review written)

Just had our car repaired at Nationwide Car Centre in Cheltenham. Excellent job, Excellent Customer Service. Well done… Read Full Review

By Nationwiderepairs

Written on: 28/11/2016

Your comments will be forwarded on to the team, thank you,

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★★★★★

“Top service”

Written on: 24/11/2016 by SJamieson (1 review written)

Prompt service, high standard of customer care, excellent courtesy car provided. Kept in good contact all the way through the process. Felt valued and made fully aware by the Falkirk branch… Read Full Review

By Nationwiderepairs

Written on: 24/11/2016

Thank you for your review. You certainly were a valued customer so it is great to hear you were made to feel this way. Your comments will be shared with the team. Thanks again.

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