Nationwide Crash Repair Centre Reviews

★★★★★
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Nationwide Crash Repair Centre

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Latest Reviews

★★★★★

“Great service”

Written on: 30/10/2014 by CcPompey (1 review written)

I took my C-Max into Nationwide centre in Newport following a rear end accident. The level of service was simply great, no hassle to book my vehicle in, the process was simple and fast and the reception staff were some of the best I have come across. My car was repaired in two days, so many thanks to the Newport branch for a fantastic service… Read Full Review

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★☆☆☆☆

“ Abnoxious Service: Nationwide Crash Repair Centre,...”

Written on: 29/10/2014 by DanaTemple486 (1 review written)

I would like to share my very poor customer experience of Nationwide Crash Repair Centre in Bradford with you. Five days after Nationwide were supposed to call me back to arrange the pick up of my car. I rang my insurer who managed to put me through to Nationwide. I then rang this garage twice to arrange to drop off my wife's car and pick up a coutesy car. On both occasions I was told that this would be ready for me. I even arranged an exact time to pick up the car. When I got there...I… Read Full Review

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★★★★★

“Norwich branch repair no 800113”

Written on: 29/10/2014 by astroclean (1 review written)

We run a carpet cleaning business and have used Nationwide Norwich twice following accidents. We found all the staff very friendly and helpful. We rely on our vehicle as our cleaning machine is mounted inside but Nationwide understood this and put the repair through as a priority. They provide excellent communication throughout the repair process and I would highly recommend them!… Read Full Review

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★★★★★

“brilliant ”

Written on: 28/10/2014 by emmab86 (1 review written)

so pleased with the service and work my car had done was hit down the drivers side and was a lot of damage they did a fantastic job picked and dropped my car off i couldn't be more happier the ladies in the office are so nice and helpful made things a lot easier as i was so gutted about my car they rang to let me no when work was starting and was done before the date they had given so 10/10 Thanks :)… Read Full Review

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★★★★★

“Very good customer service”

Written on: 26/10/2014 by Alyssa265 (1 review written)

My car was hit from behind by an uninsured Lithuanian driver and sustained rear bumper damage. My car was brand new and I'd only had it a few weeks, and I was put in touch with Nationwide by the dealership where I'd purchased the vehicle. Nationwide did not disappoint. They straight away sorted me out with a hire car and their staff even stopped beyond their allotted office closing time to make sure I was back on the road. Throughout the process of the car being repaired I was kept well… Read Full Review

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★★★★★

“Excellent service”

Written on: 24/10/2014 by mwelsh75 (1 review written)

I recently service had my car repaired at the Ayr branch and I found the customer service to be first class. I was kept up to date regularly, and found all the staff to be genuine and friendly. Great service… Read Full Review

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★★★★★

“I was involved in an accident and my insurance company...”

Written on: 24/10/2014 by LindiB (1 review written)

I was involved in an accident and my insurance company used the Middlesbrough branch. An excellent service from the first telephone call to an adviser who collected the courtesy car… Read Full Review

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★★★★★

“Amazing service ”

Written on: 23/10/2014 by Steve2711 (1 review written)

I had a VW polo which was unfortunately hit by a lorry when it was parked. I therefore had to go through my insurance company who used Nationwide (the one in Hereford) as the repair company. Obviously I wanted a good company and Nationwide did not disappoint. I was constantly updated by phone calls to let my know how far the repair was along and if there had been any change to the expected completion date. They even took my car round the corner to a mechanics to get the injector replaced while… Read Full Review

Nationwiderepairs's Response to Steve2711's Review

Written on: 24/10/2014

Thank you so much for posting your review. I expect it was quite a stressful time having your vehicle repaired after it was hit by the lorry so I am glad we managed to provide such a good level of service to you. We do try hard to do this every time so it is great to hear when we get it right! Thank you.

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Steve2711's reply to Nationwiderepairs's Comment

Written on: 29/10/2014

It was a stressful time as I had no means of getting around for a while but the repair was handled beautifully and I was back on the road in no time.
Thank you very much.

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★★★★★

“Would highly recommend this company”

Written on: 20/10/2014

I was unlucky to b involved in a crash recently . This is the first time I've had to go with this company and I would highly recommend them. The person who came to collect my car was efficient and professional I was kept up to date with what was happening with my car by the glasgow branch The car took a bit longer than expected to be fixed but the courtesy car was lovely so it wasn't a problem. Thanks again… Read Full Review

Nationwiderepairs's Comment

Written on: 21/10/2014

Thank you for your feedback which has been passed on to the team in Glasgow. Much appreciated!

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★★★★★

“Fantasic Service From Start to Finish !!!!”

Written on: 17/10/2014 by O'Hara199 (1 review written)

Just had my car repaired in Nationwide Dundee through my insurance company Hastings, all the staff were friendly and professional keeping me updated from the moment my car went in until the moment it was finished. My car looked brand new when i got it back inside and out. Would definitely recommend this company - Brilliant job well done !!… Read Full Review

Nationwiderepairs's Comment

Written on: 20/10/2014

Thanks for posting your review on this site. Your comments will be forwarded on to our team in Dundee!

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★★★★★

“Quality professional and friendly service”

Written on: 17/10/2014 by Seamons (1 review written)

My experience with Nationwide Hereford in September was extremely positive. The service from staff was excellent; they understood my physical mobility issues, were always very courteous and helpful. I greatly appreciated the regular progress updates and they met all the dates they promised. My thanks for a faultless excellent service… Read Full Review

Nationwiderepairs's Response to Seamons's Review

Written on: 20/10/2014

Thanks for posting your positive feedback as regards the service you received from our Hereford centre. Much appreciated.

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★★★★★

“Brilliant service ”

Written on: 17/10/2014 by T.panter (1 review written)

First class service from this company, the staff are exceptional from the courtesy car drivers to the mechanics, office staff, all really polite and helpful, a very rare quality nowadays ! I would not hesitate using this garage again and recommend it to all.... Pros! Excellent form A to Z Cons! None… Read Full Review

Nationwiderepairs's Response to T.panter's Review

Written on: 17/10/2014

Thanks for your review, which I assume is for the Swinton, Manchester centre. I have forwarded your comments on to the team there but if you dealt with a different centre, please let me know! Thank you.

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★★★★☆

“Excellent service”

Written on: 15/10/2014 by Hillaryc190 (1 review written)

from pick up from the front door to delivery back everything went smoothly the whole procedure was excellent I will have no problem in recommending to my friends and family… Read Full Review

Nationwiderepairs's Comment

Written on: 16/10/2014

Thank you for your feedback!

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★★★★★

“Excellent quick and friendly”

Written on: 14/10/2014 by nkMatthews164 (1 review written)

I booked two mots and a service with nationwide fast fit + leicester branch. I got the times I wanted and courtesy calls informing me of any work needed doing during the process. The prices were great and showed me in detail what had been done and fixed. 3 months later and everything is perfect still! Great work… Read Full Review

Nationwiderepairs's Comment

Written on: 15/10/2014

Thank you for posting your feedback regarding the service you received from our FastFit Plus centre in Leicester. I have forwarded your comments on to the team there. They will really appreciate your feedback.

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★☆☆☆☆

“Do not use Nationwide Dumfries.”

Written on: 10/10/2014 by 211Perez (1 review written)

The reputation of this repairer locally is abysmal & rightly so. After previous experience of this company 12 or more years ago when a car needed another body shop to put right this companies shoddy craftsmanship, I foolishly allowed my insurance company to persuade me to allow this lot to repair my car. What a mistake that turned out to be. I have a THIRTY point list of defects with the repair & the car is now in another garage having their work corrected. My car had more body filler than the… Read Full Review

Nationwiderepairs's Comment

Written on: 10/10/2014

Thank you for posting your review. We will be looking into your complaint and the issues you have with your repairs.

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★★☆☆☆

“Disappointed with Workmanship”

Written on: 09/10/2014 by 220Owen (1 review written)

Just had my car repaired by Nationwide.Found them very disappointing with their workmanship,my car was returned with a couple of parts missing and masking tape line(needed respray where marked),inner wheel arch had grey undercoat spray mark and the interior was covered in white dust from the preparation.Had to be returned several times to be put right.Still unhappy about experience with them not sure if I could trust them again with my car !!!! Did get a apology from them… Read Full Review

Nationwiderepairs's Comment

Written on: 09/10/2014

I presume you had your vehicle repaired by our Tamworth centre and so will be contacting them to find out why you experienced so many issues with your repairs. This does not sound like the normal level of service we like to provide to our customers and we would like to find out why things went so wrong for you. It is good to hear that you did get an apology though, so thanks for letting us know that. Please accept our apologies for any inconvenience you were caused.

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Nationwiderepairs's Comment

Written on: 09/10/2014

I have spoken to the manager of our Tamworth centre and he is aware of the issues you had with your repairs. I understand he has already spoken to you with regard to these issues and has apologised for the service you received as well as giving your vehicle a complimentary valet. He understood that you were happy with the end result when you left the centre on Monday, however, if you are not and you wish to discuss the matter further or have any other issues, please do not hesitate to contact him. Thank you and again, please accept our apologies.

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★★★★★

“Top Job Done”

Written on: 09/10/2014 by juHood234 (1 review written)

Following damage to my car by a falling tree branch it was repaired by Nationwide. They organised everything replacement car, windscreen / glass replacement and replacement roof bars and feet. The main part of their work was repair to the body work which now looks as good as new. I was very impressed by the way they kept me updated at each stage and the helpful manner of the reception staff. … Read Full Review

Nationwiderepairs's Comment

Written on: 09/10/2014

Thank you for taking the time to post your review. So that I an ensure the right team get to see your comments, are you able to add a comment to your review letting me know which centre you dealt with? Many thanks - I know the teams really appreciate positive feedback!

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★★★★★

“Leicester - Valet service”

Written on: 09/10/2014 by Sabrinag397 (1 review written)

Just a quick note to say I'm finding the car valet service incredibly useful although you can probably tell considering I use it fortnightly..! Very convenient and they do a great job especially considering the price! … Read Full Review

Nationwiderepairs's Comment

Written on: 09/10/2014

Great!! Thanks for letting us know - I will forward your feedback on to the team in Leicester. I am sure they will know who you are! Many thanks again for posting your review.

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★★★★★

“Repair to Mondeo”

Written on: 08/10/2014 by PeterFromScotland (1 review written)

My car was collected as scheduled by a very nice man and a nice new Corsa loan car left I received regular progress reports and the on line tracking was easy I was informed my car was ready on the Thursday but could only be delivered back on the following Tuesday due to a Bank Holiday - no prob, loan car fine. The next bit is not relevant to the repair but illustrates the service.. The problem came on Friday 29th Sept when there was an announcement that all Corsa's registered after May… Read Full Review

Nationwiderepairs's Response to PeterFromScotland's Review

Written on: 09/10/2014

Thank you for posting such a great review of the service you received from our team in Dumfries. Your comments will be very much appreciated by the whole team there.

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★★★★★

“Top Notch Job”

Written on: 06/10/2014 by ukFox249 (1 review written)

Excellent customer service from Nationwide in Dumfries. Repairs were carried out to a very high standard in fact you wouldn't know the car had been involved in an accident. The car was delivered back to my home address as I was not able to go and collect due to work commitments which was very helpful. Overall a very happy customer and I would not hesitate to recommend to family or friends… Read Full Review

Nationwiderepairs's Comment

Written on: 07/10/2014

Thank you for posting your review, which I have passed on to the team in Dumfries!

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