Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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Latest Reviews

★★★★★

“great service!”

Written on: 30/05/2015 by annmarie1985 (1 review written)

Highly recommended great service had my cmax back from repair in no time.Thanks and sparkling clean car… Read Full Review

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★☆☆☆☆

“staff left me on hold then went home”

Written on: 30/05/2015 by Tessq69 (1 review written)

I have a mobility car for my daughter a appointment was made to pick my car up on 28/5/15 I stayed in all day so when it got to 4.30pm I give you a ring I'm told all drivers R out and when one comes back he will ring me so I wasted till 5.50pm and give U another ring I'm asked my details then put on hold and I here the staff in the back ground swearing and going home I waited until 25 min had passed on hold hung up and give us a ring back and its everyone that has gong home made is onto the… Read Full Review

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★★★★★

“REPAIR TO CRASH DAMAGE”

Written on: 29/05/2015 by ann1988 (1 review written)

SO MANY PEOPLE ARE QUICK TO CRITISISE BUT WHEN A GOOD JOB IS DONE IT NEEDS TO BE SAID.FROM THE TIME OF FIRST CONTACT WITH NATIONWIDE THE SERVICE WAS FANTASTIC THE GIRLS IN THE OFFICE ARRANGED A SUITABLE DATE FOR THE REPAIR TO BE DONE.THE GIRL PHONED ME TO LET ME KNOW THE COURTESY CAR WAS ON THE WAY,THE DRIVER CALLED WITH AN ETA.THE DRIVER WAS VERY COURTIOUS AND HELPFULL THE CAR WAS CLEAN AND VALETED.THE GIRL IN THE OFFICE CALLED EACH DAY WITH A PROGRESS UPDATE THEN FINALLY CALLED TO ARRANGE TO… Read Full Review

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★★★★★

“Excellent service and repair at the Luton Branch”

Written on: 29/05/2015 by Dooley30 (1 review written)

FEEDBACK FOR THE LUTON BRANCH: I dropped my car off at Nationwide Crash Repair Centre in Luton after an accident I had. I was expecting to have to wait a few days for my car to go in, but I was able to drop my car off the very next morning. From the start the service was exceptional with friendly staff on reception, to the mechanics in the yard saying good morning. I was advised on the morning when I dropped my car off that I will be contacted within 2 days to let me know the extent of the… Read Full Review

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★★★★★

“Prompt, punctual service!”

Written on: 29/05/2015 by Kendricks264 (1 review written)

Brilliant service, fast turn around and a cleaner car returned with everything fixed perfectly! He looked after my car and he was diligent and very polite. I will definetly recommend them… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 29/05/2015 by Nickolase1987 (1 review written)

Let me start by saying I knew every scratch and knock on this car before sending it in as I am a perfectionist and hate any form of damage on a car. This car does have a few scratches in places, however like I say, I know where these are. Regardless, the car was sent in for door repair, it had been smashed up and basically needed a new door fitting, door was fitted fine and it looked fantastic! Great! I checked the car over quickly whilst being picked up and saw some scratches near the petrol… Read Full Review

By Nationwiderepairs

Written on: 29/05/2015

We are looking in to the issues you have raised as a matter of priority. When we have more information we will be able to post a more comprehensive response. In the meantime, should you wish to discuss the matter, please contact our Customer Liaison team. Their contact details can be found on our website. Unfortunately, we are unable to post them on this site. Thank you.

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★★★★★

“BMW Repair Dumfermline Branch”

Written on: 29/05/2015 by Will-Edinburgh (1 review written)

My car was crashed into whilst parked and I was allocated the Dumfermline branch to deal with the repairs. The service was excellent!! Car picked up promptly, constant updates. Excellent work done car looks as good as new and with a lifelong warranty on the works done. Not a negative point in sight. Thanks so much… Read Full Review

By Nationwiderepairs

Written on: 29/05/2015

Glad to you were pleased with the service you received from our Dunfermline branch and that you were pleased with the repair work carried out on your car. Thanks for your comments.

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★★★★★

“Strictly the best”

Written on: 29/05/2015 by 1962Henderson (1 review written)

The car was picked up when arranged and the replacement car was as described,the driver was very pleasant and very helpfull. The car was repaired before the arranged time,was immaculately valeted acnd repaired. I would recommend Nationwide to anyone,if you want a good job doing at a good price go to Nationwide… Read Full Review

By Nationwiderepairs

Written on: 29/05/2015

Thank you for your review. It is always great to hear when our customers are pleased with the service that they have received.

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★★★★★

“Cardiff Centre”

Written on: 28/05/2015

I cannot believe the fantastic service I had with the Cardiff Centre. The person who came to collect my vehicle was amazing and really knew his job. He left me a courtesy car and then took mine away. I had it back, all work complete within 5 days - brilliant service from the Centre… Read Full Review

By Nationwiderepairs

Written on: 29/05/2015

Glad to hear that our Cardiff branch have provided such a good service for you and that you were pleased with the time taken to repair your car. Thank you for your comments.

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★☆☆☆☆

“Slow, unreliable and at times rude”

Written on: 28/05/2015 by ian.smillie (1 review written)

After my initial accident, my insurers passed my details onto Nationwide who contacted me extremely quickly which was impressive, but unfortunately it all went downhill from there. Initially I was told that one of their mobile teams would come out to my house to perform the repair, however it was clear that it required more work than this and later that day I was told that the car would need to go in for repairs. These things happen, but it annoyingly was another 2 days before my car could… Read Full Review

By Nationwiderepairs

Written on: 28/05/2015

I would like to apologise on behalf of Nationwide for the experience you have had from our team in Leicester and can assure you that we are looking in to the matter. Once I have more information I will post a further response. Thank you.

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★★★★★

“Car Repairs”

Written on: 28/05/2015 by Baldwin46 (1 review written)

Fantastic Service from start to finish -- My courtesy car was delivered to my workplace and my car collected and taken to the local Cardiff Depot for repairs. I was kept up to date with the repairs assessment, eta for the parts, informed when it was in the paint shop & contacted when the repairs had been completed & to confirm a place and time for my car to be returned to me. All the staff have been very polite and helpful... all that's left to say is excellent standard of Customer… Read Full Review

By Nationwiderepairs

Written on: 28/05/2015

Glad that you were kept informed throughout the process and that you were satisfied with the service you received. Thank you for your review.

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★★★★★

“Nationwide Bradford”

Written on: 28/05/2015 by Sergiof59 (1 review written)

I found all of the staff extremely helpful. Shabaz was struggling to get the car to me due to being a driver down but it arrived in beautiful condition at the time i had asked for. The driver was such a pleasant chap and could not do enough to help. Overall a really positive experience. Thank you… Read Full Review

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★★☆☆☆

“8 days and still waiting”

Written on: 26/05/2015 by Moser35 (1 review written)

NCRC Luton have had my car since 18th May. It is now the 26th May and I have not had any contact from them. I had to chase them on Thursday 22nd as I hadn't heard anything and was told it could take 10 days. The last time I had a major accident was 5 days before christmas a few years ago and I had a write off offer and had bought a new car less than 9 days later. This is the longest myself or any member of my family have ever had to deal with a repair centre and the lack of contact is… Read Full Review

By Nationwiderepairs

Written on: 27/05/2015

Please accept our apologies for the time it is taking for us to deal with processing your repairs. I do not know the exact details of your repairs but suspect that the Centre is waiting to hear back from your Insurance Company as to whether or not we can proceed with repairs. Unfortunately we are unable to carry out any repairs to a vehicle or even declare it a write-off until we have received authorisation from the Insurance Company. I have forwarded on a copy of your review to the manager of our Luton centre so that he is aware that you are not happy and will post another comment once I have received more information. Thank you.

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★★★★★

“Excellent Service”

Written on: 26/05/2015 by Del0804 (1 review written)

Excellent service from start to finish. Car was picked up at a convenient time for me, lovely clean courtesy car delivered. A phone call was made every step on my car being repaired by lovely polite staff. My car was returned to me earlier than expected and "WOW" wouldn't even know it had been repaired it was spotless. Thank you to all the Tamworth Team for making this experience a pleasant one… Read Full Review

By Nationwiderepairs

Written on: 27/05/2015

Glad you were so pleased with the service you received from our Tamworth branch and the condition in which your car was returned to you. Thank you for your review.

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★★★★★

“Excellent, efficient service!!!”

Written on: 26/05/2015

I recently had my car repaired by the Tamworth branch of NCRC and had a truly excellent service! My car was collected promptly from my home address following initial booking and was replaced by a nearly brand new courtesy car. The gent that collected my car was very thorough in checking both of the cars prior to exchange. I was well informed throughout the time my car was in for repair so was well aware of when my car would be ready. On collection of my car there was a slight bit of… Read Full Review

By Nationwiderepairs

Written on: 27/05/2015

Glad we were able to accommodate your needs and timescales throughout the repair of your car and that you were kept fully informed. Thanks for your review.

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★★★★★

“Nationwide Crash Centre Larbert”

Written on: 24/05/2015 by RoyWMacdonald (1 review written)

I do not often take the time to write reviews therefor this is unusual for me. My dealings with Nationwide have always pleased me. On this occasion, the first one actually of my causing, arrangements were made for the collection of my car from my home and a courtesy car was left to keep me mobile, Once my car had been booked in and assessed I was informed promptly when to expect my car returned. I had booked my car into a short term car park for a trip to europe and the travel date was… Read Full Review

By Nationwiderepairs

Written on: 28/05/2015

Glad that we were able to accommodate your needs with regards to repairing your car in a timely manner and that you pleased with the service you received. Thank you for your comments.

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★★★★★

“First Class Service From Nationwide Repair Centre at...”

Written on: 23/05/2015 by Mhar10n (1 review written)

Can't fault anything about the service I had. Car was collected and courtesy car delivered without any fuss. Very pleasant staff on the phone and in the repair shop. One of my doors had to be replaced and there was a delay in it being supplied by Fiat. I received regular updates and when door did arrive the job was finished very promptly. The repair itself is first class. Wouldn't know the car had been damaged. Car was fully valeted and all traces of broken glass removed. The courtesy car was… Read Full Review

By Nationwiderepairs

Written on: 26/05/2015

Glad to hear that you were pleased with the service you received and that your car was returned to you in such good condition. Thank you for your review.

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★☆☆☆☆

“Worst Repairs Possible”

Written on: 22/05/2015 by Connor11 (1 review written)

My insurance sorted my car out to be fixed here and they sorted a scratch on the front of my bumper which came back with paint drip marks on. Scratches on the black trim of my bumper from the accident and it came back just cleaned and exactly the same. The trim clip was broke and came back the same. Then the bumper itself wasnt central and came back the same. I have no faith in the fact they have done it properly what so ever, also above all this they have had my car for 3 WEEKS!!!! Ive had to… Read Full Review

By Nationwiderepairs

Written on: 27/05/2015

Thank you for posting your review, although it is sad to hear that you are not happy with the repairs we have carried out. We are looking in to the issues you have raised and once we have further information regarding the repairs and the issues you have mentioned I will post a further response. In the meantime please contact our Customer Liaison department if you have not already done so as they will be able to assist you. I am not able to post any contact details on here but you will be able to find them on our website. Thank you.

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★★★★★

“Best customer service I've ever had”

Written on: 22/05/2015 by JukeDawnie (1 review written)

I'm a little upset that I can't name staff members as my feedback is directly related to the excellent customer experience provided by the dark haired female receptionist at the Crash Repair Centre in Gateshead. On arrival for my second visit (i came here a year ago after an accident and attended this time after a second bump) this lady remembered who I was, the details of important things, like the best kind of courtesy car for my disability and made me feel more like an old friend than a… Read Full Review

By Nationwiderepairs

Written on: 26/05/2015

Pleased to hear that your received such an excellent service from our team in Newcastle and that the staff on reception took such good care of you. Thank you for your review.

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★★★★★

“nationwide bridgend were great”

Written on: 21/05/2015 by simeybrown (1 review written)

Excellent service. Fast, efficient and professional. Wouldn't hesitate to recommend or use again. Took the stress and hassle out of getting my car repaired following bump… Read Full Review

By Nationwiderepairs

Written on: 22/05/2015

Glad you were pleased with the service that you received from team at Bridgend. Thank you for your comments.

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