Nationwide Crash Repair Centre Reviews

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre

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Latest Reviews

★★☆☆☆

“workmanship very poor”

Written on: 24/08/2014 by Jolie67 (1 review written)

Natiowide had my car for 3 weeks for repair upon picking the car up there was a large scratch on rear quarter which was not there before,I had had a new door on rear which was not lined up with front door at the top properly,the front quarter had been painted and left with a bubble in paint. The scratch was repaired and they altered door but when picking up again door was not lining up at the bottom now and the passenger window would not go down properly.All in all a pretty poor effort… Read Full Review

Nationwiderepairs's Comment

Written on: 25/08/2014

Thank you for posting your feedback. Unfortunately, you do not say which centre you dealt with and so we are unable to look into the issues you have raised and find out what went wrong on this occasion. Please could you add a comment to your review stating which centre you car was repaired at? It would be much appreciated, thank you.

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★★★★★

“body work repair”

Written on: 22/08/2014 by Selena253 (1 review written)

top notch service ,the repair was done in one week and surpassed my expectations and they rang me to see if i was happy with everything… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for posting your feedback.

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★★★★★

“Nationwide Oxford are second to none giving good service”

Written on: 21/08/2014 by OxfordExile (1 review written)

The people at Kidlington have had our Skoda Octavia for just about a week,We got it back today and I have to say that the service and care has been superb,I couldn't recommend them high enough,although I do pray I don't see them again.Chris Russell… Read Full Review

Nationwiderepairs's Response to OxfordExile's Review

Written on: 24/08/2014

Thanks you for your feedback.

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★★★★★

“Toyota frontal damage.”

Written on: 20/08/2014 by anyone. (1 review written)

The front end of our Toyota sustained damage, together with my RIAS insurance the car was picked up on the same day, and was taken to the repair center at Norwich, in just six days (including a weekend) the car was brought back to me, and the repair was excellent, I could not fault the service, and a higher car was included. … Read Full Review

Nationwiderepairs's Response to anyone.'s Review

Written on: 24/08/2014

Thank you for posting your review

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★★★★★

“East Bilney Coachworks (Norwich branch - they have 4)”

Written on: 20/08/2014 by adrianscotter (2 reviews written)

Having been rear ended by a drunk driver, I arranged for my van to be repaired through Axa, my insurance company, they in turn asked Nationwide Repairs (please see separate review - search for 'Axa use these clowns') who contacted me direct. What a fantastic company, I only dealt with 3 members of their staff by what a pleasant experience! I was contacted initially to make an appointment to see the extent of the damage, 'A' (no names allowed apparently) did the inspection, took photographs… Read Full Review

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★★★★★

“Really helpful staff”

Written on: 20/08/2014 by Huberuv317 (1 review written)

We had a flat tyre just before check in at Exeter airport recently. The staff were so helpful and speedy to make sure we could catch our flight to Dublin. Many thanks to all the staff who helped . Great service… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for your feedback

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★★★★☆

“Great customer service!”

Written on: 20/08/2014 by MarvinJimenez (1 review written)

Bristol - Centre Had a great experience with Nationwide Bristol, the customer facing team were fantastic and are an asset to the Nationwide brand. Well done! My car was fixed to a good standard and returned promptly. Overall happy with the service provided. … Read Full Review

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★★★★★

“Repairs to my car ”

Written on: 19/08/2014

Recently a new wing was fitted to my car by Nationwide Peterborough after an unfortunate incident involving a low post in a car park ! My car was collected and loan car supplied . Everything on time and well organised . Several phone calls followed to keep me in touch with the progress of the repair which could also be followed on line. On completion the car looked as if it had just left the showroom ! Excellent colour match and beautifully finished both inside and out. Even a follow up… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for posting your feedback

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★★☆☆☆

“Poor Organisation and Communication”

Written on: 15/08/2014 by Kasen160 (1 review written)

Sarted off very well, organising to get my car booked in for a repair has it had been hit in the rear and needed a new rear panel and tow hitch. I also liked that they asked me to pop by before the car was booked in to make sure they could actually do the work required. I disliked that in the booking in procedure they were a little light on the infomration as to what was going to happen, just expected me to know what their procedure was! I liked that I got a phone call have way through to… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for your feedback. We would very much like to know which centre you dealt with so that we can address the communication issues you experienced, as this is not the level of service we would like our customers to receive. Please could you let me know, by adding a comment to your review, which centre you dealt with? We can then act on the information you have provided. Thank you.

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★★★★★

“Exemplary repair and service!”

Written on: 14/08/2014 by Doherty383 (1 review written)

From the start of the process with the Nationwide central booking centre and all the way through the repair process of my car at the Blackpool centre, the level of service and quality of the repair was exemplary. Nothing was too much trouble, the staff were highly professional, flexible, always helpful and went the extra mile. All aspects of the service I received were truly impressive - this is how it should be done! Very many thanks… Read Full Review

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★★★★★

“Brilliant”

Written on: 13/08/2014 by vanmanal (1 review written)

Thank you so much for the work your team have done on my van, with particular thanks to the guys in the body-shop who did the work. The repair has been done to a very high standard and looks as good as new. Your customer service and work ethic are exemplary. I was kept in the picture with updates every two to three days and the friendlieness and professionalism of everyone I spoke to or dealt with was great. From my first day to the last when I collected my van the process has been hassle… Read Full Review

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★★★★★

“Exeter Nationwide - Excellent service, great...”

Written on: 13/08/2014 by wilkensim (1 review written)

Fixed the bumper on my car under our insurance. They've been really great throughout. Excellent communication, fitted in around our schedule, even got the job done quicker than normal so we could go on holiday! People were really nice as well, very helpful… Read Full Review

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★★★★★

“Excellent service. Saved our holiday!!”

Written on: 12/08/2014 by Bertmonkey (1 review written)

Nottingham Branch. Our brand new Qashqai went into the Nottungham branch with significant front end damage. In our first conversation with them they advised us of the difficulty getting replacement parts for our new model. There was also the added complication of our impending holiday and the fact that the courtesy car was not suitable for a disabled person to travel long distances in. We needed our car back!!! Nottingham branch did everything they could to get the parts, get the… Read Full Review

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★★★★★

“Great place to take your car”

Written on: 12/08/2014

My car had to go to Nationwide Crash Repair Centre after my car was hit, i had great customer service from start to finish, car was picked up by a frendly staff, a nice new courtesy car was left with me, i was kept up to date every other day on the progress of my car, which i thought was nice of them to keep me reasured my car was being fixed and not left. The team that worked on my car done a realy good job and made my car look new again :) I am so fussy about people doing a good job and… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 09/08/2014 by 54McKenna (1 review written)

Cheltenham Nationwide! Terrible. The service is poor never answering phone. I collected my car wth more damage then when it went in. The manager kept refering to apparent damage, evn though they admitted the pictures before looked better then after. Even the delivery driver said "I wouldnt except that". … Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Sorry for the delayed response. We will be looking in to this matter.

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★★★★★

“Good, fast repair and great service”

Written on: 07/08/2014 by Gardner242 (1 review written)

After a minor bump, I needed a quick car repair so we could take our car on holiday. NCRC were efficient, flexible and friendly at every stage. They kept me updated on progress throughout the repair and delivered a day earlier than originally estimated. The car came back cleaned inside and out. Overall, very happy… Read Full Review

Nationwiderepairs's Comment

Written on: 08/08/2014

Thank you for posting your review. If you can, could you add a comment to your review letting us know which centre you dealt with? I can then ensure the correct team get to see your comments, which I am sure they will appreciate. Thank you!

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★★★★★

“excellent service”

Written on: 06/08/2014 by dan272 (1 review written)

The service I have received from nationwide Newport is excellent. They arranged to have my car collected and A courtesy car deliverd all around my work schedule. They then contacted me twice a week keeping me up to date with the progress of my repairs. After the awful service I had from post office insurance it was a breath of fresh air to deal with the people at nationwide Newport… Read Full Review

Nationwiderepairs's Response to dan272's Review

Written on: 07/08/2014

Thank you for posting your review of the service you received from our team in Newport. They will appreciate your comments and you posting your review on this site.

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★☆☆☆☆

“Exltremely dissatisfied with their customer service”

Written on: 06/08/2014 by balal87 (2 reviews written)

Ashton underline - Exltremely bad customer service. Very casual phone handlers, and unprofessional. Didn't provide me a curtesy car, even though I asked for one many times. I made it clear I should be contacted on another number they had on their system and they kept calling my other phone which I didnt have with me. Finally asked them to tell me when the car is ready as I urgently needed it back since they had for 2 months and none of them bothered. I called the fourth time that day 30 mins… Read Full Review

Nationwiderepairs's Response to balal87's Review

Written on: 07/08/2014

We will be looking into the issues you have raised, however, please contact either the centre or our Customer Liaison department if you wish to discuss this matter, thank you.

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★★★★★

“Excellent Service”

Written on: 06/08/2014 by SharonSeed (1 review written)

Thank you so much for the work your team have done on my car, particular thanks to the guys in the body-shop who did the work. It looks like a new car and I am absolutely delighted with it. You customer service and work ethic are exemplary. I was kept in the picture every step of the way and only got my car back when the QC team where 100% happy with it. I would highly recommend you, hopefully I will not have to use you again! But if the need arises you will be my first point of call… Read Full Review

Nationwiderepairs's Response to SharonSeed's Review

Written on: 07/08/2014

Thank you so much for posting your feedback of the service you received from our Blackpool centre. Posting your comment on this site will be very much appreciated by the whole team, thank you!

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★★★★★

“Excellent service at tamwoth nationwide crash repairs”

Written on: 04/08/2014 by Hahn13 (1 review written)

Can not fault the repair and service recieved at tamworth nothing to much trouble . I was kept well informed of what was going to happen and the length of time it was going to take . I was early to collect my vehicle but while i was waiting a cup of tea or coffee was offered… Read Full Review

Nationwiderepairs's Comment

Written on: 05/08/2014

Thank you for letting us know you received a good level of service from our Tamworth team. I will forward your comments on to them.

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