I have kept Interactive Investor Account.It enables my consolidating Shares in one place. However the charges are high for the small amount of transactions I make. Probably the main reason for the low satisfaction ratings. I would be reluctant to recommend to family or friends because of the high charges.

They are cheap but they made 3 mistakes in my account so far in one year. When I moved one fund from Hargreaves they allocated fewer units than I transferred. Then they sent me the wrong tax certificate. Then last month when they converted the fund I got lost 50% of the units. If I did not notice they I would have lost a lot of money. I must say they are cheap but for a reason.

You would probably be satisfied if you held only Acc units. Fund dividends are almost always late, sometimes very late and even share dividends have been late on a couple of occasions. II need to sort out their contract with FNZ and insist on a better service.

Opened my account in June 2014 and overall 3 stars (OK) is about par for course. There are many positives not least the trading fees and in particular the £5 per when you achieve 10 in a month. The screens & general research options are good which allow analysis to be carried out in both fundamental & technical modes. I also find that trades are executed almost instantaneously and are confirmed by email. However, there are three key areas where I would express significant concern : a) Delay (sometimes many days) in crediting account with dividend payments. b) Fees when trading non UK equities. c) The level of quality in Customer Service Representatives. If you are a ` day or short to intermediate` term trader then avoid non UK equities as the 1% `consideration` sell fee can wipe out a significant portion of your gain ie £100 for every £10,000 invested or 50% if you set a 2% gain target. In addition, the FX rate applied is a little punitive which also impacts net gain. The quality of CSR`s can be poor in terms of financial awareness and they revert to `boiler plate` responses when challenged on issues beyond their qualification level. Escalation to 2nd or even 3rd level supervisor is sometimes required to resolve these issues. However, the professionalism of the CSR`s in terms of politeness and willingness to help is generally of a high standard. The 5 day response commit on secure messages needs to be improved but they generally respond in 2-3 days max. Now that I have decided not to trade US equities & have become more comfortable with the platform, I would agree that 4 stars is a more realistic rating with 5 stars possible if they even reduced the non UK `consideration` sell fee to even 0.5% & used a more generous/representative FX rate on transactions.

I just use the site for share prices and occasional blogs and it has been very useful. Unfortunately over time the site has become unreliable. It seems to get overloaded and becomes slow with error messages becoming more frequent. This does not happen for any other site I visit so i presume it has nothing to do with my computer. It is probably a classic example of the success of a company overtaking it because of lack of investment - in this case in its software and hardware. I have tried to contact "iii" today about this issue but cannot get on to their web site to do so - I just get another "oops" page from them. Hopefully "iii" will do something about their site meanwhile I shall investigate some of the other sites mentioned on this review page.