Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.6 / 5
174
16% of users recommend this
  • Speed of transfer

  • Value For Money

? Ask our helpful community of experts about this product or company
Interactive Investor www.iii.co.uk - Ask a question now

Media Gallery for Interactive Investor www.iii.co.uk

Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“AVOID, AVOID, AVOID!”

Written on: 16/05/2016 by ShaunPrater (1 review written)

Oh how I wish I hadn't been seduced by their low cost offers. Never has 'you get what you pay for' been more apt. My dealings with II have been a catalogue of failures, incompetence, lack of simple basic business communication skills and terrible, terrible, non-existent customer service. - security issues with confidential emails being sent outside the 'secure' message system and to the wrong person! - constantly blaming other managers/platforms for their own errors and omissions - promises… Read Full Review

Report this review
★☆☆☆☆

“ Stealth charging on free accounts”

Written on: 15/04/2016 by RetailerWithEthics (1 review written)

Watch out for this small time bunch. Joined with a free account. First written notification from these underhand charlatons is 20 years down the line when they write and say they introduced billing 4 years ago and you now owe them and are in debt as they have transformed your all your cash holdings into a debt of because of their stealth billing of £80 per annum introduced under the radar on FREE accounts although I had already paid the fees under the free account for the trades. What a… Read Full Review

Report this review
★☆☆☆☆

“Worst Customer Service Ever.”

Written on: 28/02/2016 by McHughzj361 (1 review written)

The list of mistakes this shambles of a business makes is unbelievable. Wrong forms being sent out. Deleting "secure messages" instead of replying to them. Not telling you they are waiting for paperwork. Not returning monies paid into them for weeks. Putting up "blockers" like "compliance" when other platforms (Virgin Money and AJ Bell) don't have the same rules - aren't they all governed by the same rules. If you ever think of using them you are taking your future into your own hands and are… Read Full Review

Report this review
★★★☆☆

“ISA and SIPP”

Written on: 20/02/2016 by AlbertoMcCormick (1 review written)

They are cheap but they made 3 mistakes in my account so far in one year. When I moved one fund from Hargreaves they allocated fewer units than I transferred. Then they sent me the wrong tax certificate. Then last month when they converted the fund I got lost 50% of the units. If I did not notice they I would have lost a lot of money. I must say they are cheap but for a reason… Read Full Review

Report this review
★☆☆☆☆

“Do not move to II!! - they are incompetent and...”

Written on: 16/02/2016

I have been with II for 5 years and like other reviewers, I feel that the quality of their services has gone down a lot. I want to transfer my investments out of II, but have to brace for the long delays in the transfer process that many other reviews are reporting. Let me list just a few of the problems I have been facing with II: - CTVs very late and incorrect! They suggested it's no big deal, I just have to submit an update to HMRC with their new figures. No consideration for my time… Read Full Review

Pk12345678's Comment

Written on: 30/03/2016

Given the excessive charges that have been applied to the SIPP I have held with III over the years, I find that if I want to withdraw the little that I have left, that, that will be stolen in fees also. If I had known the level of fees charged as a proportion of fund I would not have trusted III with my money in the first place. I would strongly advise the small investor to think about putting their money elsewhere, and not to line the pockets of III.
I see they are advertising a junior ISA at the moment, be careful before you consider this, as they seem to treat the small investor with contempt.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“A Once Fine Platform Degenerating into Chaos”

Written on: 26/01/2016 by MikeTheUnhappyTrader (1 review written)

Been with ii for about 4 years. Used to be a good quality PC platform - not the most features or markets but robust and relatively straightforward to use. And the support people actually seemed to care. However, since their "upgrade" to "Trader Pro" it has all gone to pieces. The new version was very buggy, frequently crashed and features and functions disappeared then reappeared but with different default settings - with the "Hedge" default going from On to Off being the most expensive for me… Read Full Review

Report this review
★★☆☆☆

“CHEAP BUT POOR SERVICE”

Written on: 19/01/2016

Whether a platform is cheap or expensive depends on what you hold (funds or shares), how you hold them (ISA, SIPP &c), the size of your portfolio, and how frequently you trade. You can get a clear comparison of costs at a comparison site (though I do not know how accurate the site is - you should check the sites you are interested in direct). You also need to think what will happen to your portfolio in the future as some platforms - including ii - have heavy exit fees. For a relatively large… Read Full Review

Report this review
★☆☆☆☆

“Consolidated Tax Vouchers in meltdown”

Written on: 15/10/2015 by JensenBurns (1 review written)

I and my family have had accounts with Interactive Investor for a number of years. In the last 2 years their client tax department have been getting increasingly slow in producing the annual CTV vouchers required to prepare your tax returns. This year the performance is appalling and the CTVs for 2014/15 are still not available as at 15 October. This will make life very difficult for people who still like to produce paper returns the deadline is 31 October, and for those in a tax reclaim… Read Full Review

Report this review
★★★★★

“Ignore all the negative reviews... iii is not for...”

Written on: 21/09/2015 by dingdong808 (1 review written)

Its clear from reading all the negative reviews here that there many of the unhappy people just haven't understand what iii offers (and in the cases of people who don't know that there is a quarterly charge they clearly haven't read things probably - it is made very clear on the website) Quite simply if you want amazing levels of customer service and no quarterly fees you can go elsewhere to people like hargreaves lansdown. However although you might not be paying a quarterly fee you will be… Read Full Review

Report this review
★☆☆☆☆

“Avoid dire service and poor platform: go elsewhere.”

Written on: 14/09/2015

I invested with iii a while back. The interface is pretty confusing, but it does basically work. Do not expect much beyond this. The front end is a nest of confusing pages that make it hard to navigate your holdings, which accounts they are in, and at times what those holdings actually are. It is all ultimately logical, but it's far from friendly Many other reviews have commented on their fee structure, which they changed during my time with them. You will have to pay £20 a quarter… Read Full Review

Report this review
★☆☆☆☆

“Terrible User Interface, High fees”

Written on: 11/09/2015 by Portermr41 (1 review written)

I started investing with them some years ago in the hope that I could build up a nice little nest egg. At the time I noticed that the user interface was pretty poor, like something from the late nineties, early noughties. I wasn't too fussed and set up my direct debits and auto investments. I reviewed my investments recently and noticed that most of my profits had been eaten up by the constant fees! I then noticed that they had changed their fees and all of a sudden I was paying large quarterly… Read Full Review

Report this review
★☆☆☆☆

“Irresponsible ”

Written on: 27/08/2015

I have been with II for some time and overlooked the delays in making a fund withdrawable and so on. However, this month they decided to go to another level of incompetence. I joined up for regular investing and fortunately or unfortunately for me, the day they made the investment was on Aug 23rd, when the markets crashed. My funds got ring fenced in the morning itself and the next day (Tuesday), I removed my elected shares to be bought. For 3 days, I waited for the shares but I could see that… Read Full Review

Report this review
★☆☆☆☆

“Do not invest with Interactive Investor - they are useless”

Written on: 18/08/2015 by Stevemanc (2 reviews written)

I tried to transfer my SIPP from Hargreaves Lansdown to Interactive Investor. That was in February 2015. It is now August and my problem has finally been resolved. This has been the closing of my account and the loss of £68. I had not received my welcome pack before the April deadline and so was forced to add to my SIPP with HL. Not only had II taken my opening fee but were now embarking on taking a a quarterly fee. I had to email them to stop (as I was pursuing a complaint). I have been… Read Full Review

Report this review
★☆☆☆☆

“Don't invest with interactive investor”

Written on: 16/08/2015 by Maia415 (1 review written)

Beware of this company's archaic processes that are not fit for trading in the digital age. Be prepared for long delays to your cash deposits being cleared and investable funds in your account. I wonder who benefits from this? The worst thing is the standard stock answers you will receive to queries raised leading to further delays. I have had it with this company and am in the process of moving my sipp elsewhere. I would not recommend to anyone. You are not valued as a customer. Just… Read Full Review

Report this review
★☆☆☆☆

“Lost Sipp Funds”

Written on: 10/08/2015 by EdenCastro385 (1 review written)

Interactive investor has lost my Sipp transfer which is just cash for 5 weeks and are not interested in sorting it out. Raised as a formal complaint so can take to ombudsman if this continues for much longer… Read Full Review

Report this review
★☆☆☆☆

“Don't use III to transfer your investments from others”

Written on: 15/07/2015 by fikilela (2 reviews written)

Only wish I had read reviews on this site before I decided to transfer all my paper and provider held investments to Interactive Investor. Having used them for many years to buy and sell shares and never had a problem, I decided to transfer all my shares, UT's, OEIC"S, IT's, PEP's and ISA's - a quarter of a million pounds worth - to save mounds of paper and have them in one place. With a supposed incentive and paid cancellations it all sounded great, although nothing confirmed yet as to… Read Full Review

Inv-Rev's Response to fikilela's Review

Written on: 20/08/2015

I am also a fairly recent customer, having moved from Selftrade [!@]. Although there 'transfer-in' is slow, it IS cheap.
I also have a SIPP that was transferred to a "Private Wealth Manager". They took just as long, with three attempts needed to get paper certificates transferred to their custodians. They are NOT cheap

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not impressed”

Written on: 08/07/2015 by Abbigailn372 (1 review written)

I switched from a high cost provider to lower cost ones and split accounts over Alliance Trust and Interactive Investor - both offered good deals. I'm sorry I didn't give it all all to Alliance. Interactive Investor have been appalling. Poor service and inefficient processes - bad for the blood pressure… Read Full Review

Report this review
★★☆☆☆

“disregard for clients - awful in resolving problems”

Written on: 23/06/2015 by Pierret71 (1 review written)

I chose them because they are much cheaper for larger portfolios than percentage-based providers. HOWEVER: during the first 3 months of my client-ship I encountered 2 problems which Interactive Investor (II) were very not helpful at all in resolving: ISA (cash) transfer delay the bank holding my cash ISA did not receive the transfer forms from II. I still don't exactly understand where the problem occurred but when I phoned II several times I was always given a "standard" answer that they… Read Full Review

Report this review
★★★☆☆

“Late payers”

Written on: 09/06/2015 by ClaudiaBreen378 (1 review written)

You would probably be satisfied if you held only Acc units. Fund dividends are almost always late, sometimes very late and even share dividends have been late on a couple of occasions. II need to sort out their contract with FNZ and insist on a better service… Read Full Review

Report this review
★☆☆☆☆

“Worst for trading ever, do not join”

Written on: 09/06/2015 by PaulHax (1 review written)

When you online trade, unless the stock is a dead weight, you will always have, critical please call for this trade, or the system could not place a trade at this moment. You find a good stock, it is not available to buy on II. You find a moving stock you cannot buy it on II, your stock is dropping, you cannot sell it on II. You phone them and they always seem to busy to pick up the phone. They do not reply to secure messages. They are complete rubbish. I have tried many and don't know why I… Read Full Review

Report this review
overview