Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.8 / 5
189
20% of users recommend this
  • Speed of transfer

  • Value For Money

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Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

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Latest Reviews

★★★★★

“Call centre response”

Written on: 25/07/2016 by DestinyBrennan163 (1 review written)

I called for some info on draw down and the call was answered immediately and the information I received was excellent… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 14/07/2016 by White-rose (1 review written)

Before I transferred a maturing employer SAYE to my iii ISA, I asked iii about the price that will be used to determine the contribution for the annual allowance. Their reply was iii uses the previous year allowances and the current share price so I transferred the share holding. The full holding was credited to my account, then two days later 95% was transferred out of the ISA! I queried this, told it was an admin error, and iii put 90% back into the ISA. Again queried why only 95% when… Read Full Review

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★★★★★

“shareholder confirmation letter.”

Written on: 13/07/2016 by NatalyVaughn (1 review written)

Despite no reply to my secure message of last week , your response to my last minute call was good and service was swift. So 0 out of 10 for the non online message reply , but a big 10 for the response to my telephone call. Many thanks… Read Full Review

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★★★★★

“Cash ISA Transfer”

Written on: 11/07/2016 by Koen360 (1 review written)

Transferred my cash ISA from HSBC to III. Filled in one short to-the-point form, sent it in, and a week or so later the ISA was transferred over. Was able to get advice from III over the phone - the III representative was very helpful and guided me through the process detailing key dates etc… Read Full Review

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★★★★☆

“Onward and Upward”

Written on: 08/07/2016 by Bradyvj471 (1 review written)

Last tax year II were really slow at issuing Tax Certificates but this year they have much improved. Thank you. Overall I am a happy customer, having defected from Hargreaves Lansdown and their VERY high fees… Read Full Review

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★☆☆☆☆

“Unprofessional Very Slow Transfer”

Written on: 30/06/2016 by 122Bolton (1 review written)

Used for 5 years with eight family accounts so I know what I am talking about. As requested to write a review by iii I can honestly say they are incompetent but cheap (for those with over £30K). Simple cash transfer 10 days from when the transfor confirmed completion of transfer to iii acknowledging receipt, then an incredible 7 working days for the cash showing on the account to clearing making it impossible to trade. Ditto - SIPP tax rebates. They use a third party administrator who… Read Full Review

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★★★★☆

“Customer Service”

Written on: 28/06/2016 by Sceptical1 (1 review written)

I have been a customer of Interwctive Investor for many years and have contacted their Customer Service operation on several occasions. The response time is generally good and, while I hade a major issue last year with the slow delivery of a Tax Voucher, this year the TV for 2015-16 was available by 19 June. Well done, very pleased with this service… Read Full Review

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★★★★★

“QF Query Answer”

Written on: 25/06/2016 by Richardsonyp157 (1 review written)

The query I had reference the QF was answered very concisely and with complete clarity and the solution to my query… Read Full Review

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★★★★★

“Great Help from Customer Service”

Written on: 22/06/2016 by MichaelAnthonyClarke28 (1 review written)

I contacted III and asked for help is setting up a WRAP account, they were most helpful and gave me a breakdown of there costs and the details on how to open an account. I had never done this before and had relied on Financial Adviser's, however the teams help in all matter, even when I got my password mixed up was so helpful. My investments are easy to follow and access, better than I could hope for. The only problem is the secure massaging, am not always able to read them when I open after… Read Full Review

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★★★★★

“Great Experience”

Written on: 22/06/2016 by MakenzieSerrano373 (1 review written)

What a pleasure to use this platform for my ISA , quick transactions , clear detail , good communication, would recommend to anyone… Read Full Review

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★★★★☆

“inexpensive and effective”

Written on: 20/06/2016 by 106Glass (1 review written)

Been with them since 2003. It's cheap and it works just fine. The customer service is limited and slow but they will respond to problems and resolve them. Only issues I have had are that sometimes the quarterly billing uses money from dividends that is temporarily sitting in the account pending reinvestment(instead of charging your debit card) and then it permanently stops the reinvestment. III can't or won't rectify the situation- very annoying… Read Full Review

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★★★★☆

“Good customer service”

Written on: 18/06/2016 by MoisesMcCollum371 (1 review written)

I've been with ii for a few years and haven't been doing much on my account recently. I do resent the quarterly fee. However I have always found customer service to be good. Today I had to make a call and the support was excellent… Read Full Review

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★★★★★

“A First Class Service”

Written on: 13/06/2016 by JMCass (2 reviews written)

I have been using Interactive Investor for investing in stocks and shares for 8 years. The website is excellent; it is easy to find information about securities and funds and many funds are available with a big discount on the initial investment. Trading is very straightforward and holdings, statements, trading records etc. are instantly available online and very clearly laid out. The cost is very competitive at £10 per trade and frequent traders are rewarded with a £5 per trade rate after a… Read Full Review

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★★☆☆☆

“Confusing costs and poor customer service”

Written on: 03/06/2016

I've been a (small) monthly investor with II since 2007. I've had very little reason to contact them although when I did I got the impression they thought I was remedial. They might be right as I haven't been bothered enough to work out the pricing structure since it changed to a periodic fee. Which you may get back via trades. But might not. And some trades are a one price and regular trades are at another. Did I benefit from the lower regular trading fee or the commission rebate linked to… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 01/06/2016 by BigNorm999 (1 review written)

I have found their service to be very poor, with inconsistent replies, failure to adhere to their quoted response times and they are not customer oriented. Specifically, they have miscommunicated the products they have available and take months (quite literally) to arrange a simple transfer from an ISA. I do not know what the other platforms are like, but I certainly wouldn't be able to recommend these guys based on my experience over the last 12 months… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID!”

Written on: 16/05/2016 by ShaunPrater (1 review written)

Oh how I wish I hadn't been seduced by their low cost offers. Never has 'you get what you pay for' been more apt. My dealings with II have been a catalogue of failures, incompetence, lack of simple basic business communication skills and terrible, terrible, non-existent customer service. - security issues with confidential emails being sent outside the 'secure' message system and to the wrong person! - constantly blaming other managers/platforms for their own errors and omissions - promises… Read Full Review

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★☆☆☆☆

“ Stealth charging on free accounts”

Written on: 15/04/2016 by RetailerWithEthics (1 review written)

Watch out for this small time bunch. Joined with a free account. First written notification from these underhand charlatons is 20 years down the line when they write and say they introduced billing 4 years ago and you now owe them and are in debt as they have transformed your all your cash holdings into a debt of because of their stealth billing of £80 per annum introduced under the radar on FREE accounts although I had already paid the fees under the free account for the trades. What a… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever.”

Written on: 28/02/2016 by McHughzj361 (1 review written)

The list of mistakes this shambles of a business makes is unbelievable. Wrong forms being sent out. Deleting "secure messages" instead of replying to them. Not telling you they are waiting for paperwork. Not returning monies paid into them for weeks. Putting up "blockers" like "compliance" when other platforms (Virgin Money and AJ Bell) don't have the same rules - aren't they all governed by the same rules. If you ever think of using them you are taking your future into your own hands and are… Read Full Review

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★★★☆☆

“ISA and SIPP”

Written on: 20/02/2016 by AlbertoMcCormick (1 review written)

They are cheap but they made 3 mistakes in my account so far in one year. When I moved one fund from Hargreaves they allocated fewer units than I transferred. Then they sent me the wrong tax certificate. Then last month when they converted the fund I got lost 50% of the units. If I did not notice they I would have lost a lot of money. I must say they are cheap but for a reason… Read Full Review

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★☆☆☆☆

“Do not move to II!! - they are incompetent and...”

Written on: 16/02/2016

I have been with II for 5 years and like other reviewers, I feel that the quality of their services has gone down a lot. I want to transfer my investments out of II, but have to brace for the long delays in the transfer process that many other reviews are reporting. Let me list just a few of the problems I have been facing with II: - CTVs very late and incorrect! They suggested it's no big deal, I just have to submit an update to HMRC with their new figures. No consideration for my time… Read Full Review

Pk12345678's Comment

Written on: 30/03/2016

Given the excessive charges that have been applied to the SIPP I have held with III over the years, I find that if I want to withdraw the little that I have left, that, that will be stolen in fees also. If I had known the level of fees charged as a proportion of fund I would not have trusted III with my money in the first place. I would strongly advise the small investor to think about putting their money elsewhere, and not to line the pockets of III.
I see they are advertising a junior ISA at the moment, be careful before you consider this, as they seem to treat the small investor with contempt.

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