Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.9 / 5
194
22% of users recommend this
  • Speed of transfer

  • Value For Money

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Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 19/09/2016 by guestpresenter (1 review written)

I'm a long-term iii customer and have just set-up an ISA account for my youngest son. Called into iii customer service and he handled my queries quickly and professionally. Very happy with the service provided and the speed of response in getting my questions resolved… Read Full Review

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★★★★★

“Good.Better.Best”

Written on: 22/08/2016 by Sandmoor (1 review written)

I am a new client and have asked a few questions recently about dividends and where they appear in my accounts and why one benefit did not appear where I expected to find it. I have been impressed and educated in the nicest possble way and an old man is a little wiser. You can't say that every day… Read Full Review

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★★★★☆

“Pension fund questions”

Written on: 15/08/2016 by Federico_de_Soya (1 review written)

I've been with Interactive Investor for one year and have always found the service quick and reliable. I transferred from Charles Stanley Direct due to the ongoing charge of 0.25% of the total SIPP value, in addition to the platform fee. Interactive Investor does not charge an annual fee for the total SIPP investment, which make quite a difference, dependent on the size of your SIPP, and the platform fee is very reasonable. I had three transfers one from my old Defined Contribution scheme… Read Full Review

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★★★★★

“service after investment”

Written on: 05/08/2016 by CatalinaHogan69 (1 review written)

Having recently invested with iii I had cause to request a few details about different aspects of my investment that I id not understand. Using the secure message system within my account I was very pleased with the speedy response and the clarity of the explanation. Excellent service keep up the good work… Read Full Review

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★★★★★

“Setting Up”

Written on: 02/08/2016 by stkr (1 review written)

Ok, its early days,as I have only just set up my account, so all I can comment on is the set up process and a call I have had with with the person I dealt with, who helped me through the process of transferring from other providers. No problems with the set up process. I then called with some queries and got through to the person I dealt with with only a short wait. He was knowledgeable, thorough and helpful. He couldn't have done any more for me. So far so good. I hope they continue with… Read Full Review

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★★★★★

“Call centre response”

Written on: 25/07/2016 by DestinyBrennan163 (1 review written)

I called for some info on draw down and the call was answered immediately and the information I received was excellent… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 14/07/2016 by White-rose (1 review written)

Before I transferred a maturing employer SAYE to my iii ISA, I asked iii about the price that will be used to determine the contribution for the annual allowance. Their reply was iii uses the previous year allowances and the current share price so I transferred the share holding. The full holding was credited to my account, then two days later 95% was transferred out of the ISA! I queried this, told it was an admin error, and iii put 90% back into the ISA. Again queried why only 95% when… Read Full Review

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★★★★★

“shareholder confirmation letter.”

Written on: 13/07/2016 by NatalyVaughn (1 review written)

Despite no reply to my secure message of last week , your response to my last minute call was good and service was swift. So 0 out of 10 for the non online message reply , but a big 10 for the response to my telephone call. Many thanks… Read Full Review

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★★★★★

“Cash ISA Transfer”

Written on: 11/07/2016 by Koen360 (1 review written)

Transferred my cash ISA from HSBC to III. Filled in one short to-the-point form, sent it in, and a week or so later the ISA was transferred over. Was able to get advice from III over the phone - the III representative was very helpful and guided me through the process detailing key dates etc… Read Full Review

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★★★★☆

“Onward and Upward”

Written on: 08/07/2016 by Bradyvj471 (1 review written)

Last tax year II were really slow at issuing Tax Certificates but this year they have much improved. Thank you. Overall I am a happy customer, having defected from Hargreaves Lansdown and their VERY high fees… Read Full Review

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★☆☆☆☆

“Unprofessional Very Slow Transfer”

Written on: 30/06/2016 by 122Bolton (1 review written)

Used for 5 years with eight family accounts so I know what I am talking about. As requested to write a review by iii I can honestly say they are incompetent but cheap (for those with over £30K). Simple cash transfer 10 days from when the transfor confirmed completion of transfer to iii acknowledging receipt, then an incredible 7 working days for the cash showing on the account to clearing making it impossible to trade. Ditto - SIPP tax rebates. They use a third party administrator who… Read Full Review

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★★★★☆

“Customer Service”

Written on: 28/06/2016 by Sceptical1 (1 review written)

I have been a customer of Interwctive Investor for many years and have contacted their Customer Service operation on several occasions. The response time is generally good and, while I hade a major issue last year with the slow delivery of a Tax Voucher, this year the TV for 2015-16 was available by 19 June. Well done, very pleased with this service… Read Full Review

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★★★★★

“QF Query Answer”

Written on: 25/06/2016 by Richardsonyp157 (1 review written)

The query I had reference the QF was answered very concisely and with complete clarity and the solution to my query… Read Full Review

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★★★★★

“Great Help from Customer Service”

Written on: 22/06/2016 by MichaelAnthonyClarke28 (1 review written)

I contacted III and asked for help is setting up a WRAP account, they were most helpful and gave me a breakdown of there costs and the details on how to open an account. I had never done this before and had relied on Financial Adviser's, however the teams help in all matter, even when I got my password mixed up was so helpful. My investments are easy to follow and access, better than I could hope for. The only problem is the secure massaging, am not always able to read them when I open after… Read Full Review

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★★★★★

“Great Experience”

Written on: 22/06/2016 by MakenzieSerrano373 (1 review written)

What a pleasure to use this platform for my ISA , quick transactions , clear detail , good communication, would recommend to anyone… Read Full Review

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★★★★☆

“inexpensive and effective”

Written on: 20/06/2016 by 106Glass (1 review written)

Been with them since 2003. It's cheap and it works just fine. The customer service is limited and slow but they will respond to problems and resolve them. Only issues I have had are that sometimes the quarterly billing uses money from dividends that is temporarily sitting in the account pending reinvestment(instead of charging your debit card) and then it permanently stops the reinvestment. III can't or won't rectify the situation- very annoying… Read Full Review

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★★★★☆

“Good customer service”

Written on: 18/06/2016 by MoisesMcCollum371 (1 review written)

I've been with ii for a few years and haven't been doing much on my account recently. I do resent the quarterly fee. However I have always found customer service to be good. Today I had to make a call and the support was excellent… Read Full Review

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★★★★★

“A First Class Service”

Written on: 13/06/2016 by JMCass (2 reviews written)

I have been using Interactive Investor for investing in stocks and shares for 8 years. The website is excellent; it is easy to find information about securities and funds and many funds are available with a big discount on the initial investment. Trading is very straightforward and holdings, statements, trading records etc. are instantly available online and very clearly laid out. The cost is very competitive at £10 per trade and frequent traders are rewarded with a £5 per trade rate after a… Read Full Review

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★★☆☆☆

“Confusing costs and poor customer service”

Written on: 03/06/2016

I've been a (small) monthly investor with II since 2007. I've had very little reason to contact them although when I did I got the impression they thought I was remedial. They might be right as I haven't been bothered enough to work out the pricing structure since it changed to a periodic fee. Which you may get back via trades. But might not. And some trades are a one price and regular trades are at another. Did I benefit from the lower regular trading fee or the commission rebate linked to… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 01/06/2016 by BigNorm999 (1 review written)

I have found their service to be very poor, with inconsistent replies, failure to adhere to their quoted response times and they are not customer oriented. Specifically, they have miscommunicated the products they have available and take months (quite literally) to arrange a simple transfer from an ISA. I do not know what the other platforms are like, but I certainly wouldn't be able to recommend these guys based on my experience over the last 12 months… Read Full Review

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