Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.6 / 5
159
16% of users recommend this
  • Speed of transfer

  • Value For Money

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Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

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Latest Reviews

★☆☆☆☆

“Don't use III to transfer your investments from others”

Written on: 15/07/2015 by fikilela (2 reviews written)

Only wish I had read reviews on this site before I decided to transfer all my paper and provider held investments to Interactive Investor. Having used them for many years to buy and sell shares and never had a problem, I decided to transfer all my shares, UT's, OEIC"S, IT's, PEP's and ISA's - a quarter of a million pounds worth - to save mounds of paper and have them in one place. With a supposed incentive and paid cancellations it all sounded great, although nothing confirmed yet as to… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 08/07/2015 by Abbigailn372 (1 review written)

I switched from a high cost provider to lower cost ones and split accounts over Alliance Trust and Interactive Investor - both offered good deals. I'm sorry I didn't give it all all to Alliance. Interactive Investor have been appalling. Poor service and inefficient processes - bad for the blood pressure… Read Full Review

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★★☆☆☆

“disregard for clients - awful in resolving problems”

Written on: 23/06/2015 by Pierret71 (1 review written)

I chose them because they are much cheaper for larger portfolios than percentage-based providers. HOWEVER: during the first 3 months of my client-ship I encountered 2 problems which Interactive Investor (II) were very not helpful at all in resolving: ISA (cash) transfer delay the bank holding my cash ISA did not receive the transfer forms from II. I still don't exactly understand where the problem occurred but when I phoned II several times I was always given a "standard" answer that they… Read Full Review

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★★★☆☆

“Late payers”

Written on: 09/06/2015 by ClaudiaBreen378 (1 review written)

You would probably be satisfied if you held only Acc units. Fund dividends are almost always late, sometimes very late and even share dividends have been late on a couple of occasions. II need to sort out their contract with FNZ and insist on a better service… Read Full Review

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★☆☆☆☆

“Worst for trading ever, do not join”

Written on: 09/06/2015 by PaulHax (1 review written)

When you online trade, unless the stock is a dead weight, you will always have, critical please call for this trade, or the system could not place a trade at this moment. You find a good stock, it is not available to buy on II. You find a moving stock you cannot buy it on II, your stock is dropping, you cannot sell it on II. You phone them and they always seem to busy to pick up the phone. They do not reply to secure messages. They are complete rubbish. I have tried many and don't know why I… Read Full Review

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★★★★☆

“Review of other reviews”

Written on: 01/06/2015 by wiHamilton1973 (1 review written)

Have spent a few minutes reading other reviews and cannot agree with the bulk of critical comments. I get the impression some clients are expecting a service where iii.co.uk can read their minds. Examples: Re-invested dividends nearly always take place within 24/48 hrs of dividend being paid. £20 fee structure of last couple of years easily offset by a couple of trades. Secure message always answered within 2/3 days. Once setup cash is transferred instantly between accounts and within 2/3… Read Full Review

Ments's Comment

Written on: 01/06/2015

You must be kidding!

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George565's Comment

Written on: 02/06/2015

Please take a closer look at the other reviews and make a direct, hands-on comparison with other, better services before you rush to defend Interactive Investor.
Your comments don't address the lousy user interface, the tendency to hang on to your money after it's supposed to have been transferred out (dividends and sold shares), and — the most basic expectation for an online trader — the inability to sell your shares, offering instead to put you in contact with a dealer!
I trade with two other online services and was forced to II when Motley Fool was dropped by Halifax. I can guarantee that Interactive Investor is a complete shambles by comparison with my other two.

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Fikilela's Comment

Written on: 19/06/2015

Hello
My current experience of transferring all my investments to them is riddled with delays and problems but above all lack of communication from their Transfer Team. For example, exactly two months to transfer one simple ISA - I appreciate faults may be on both sides but letters never get answered and receipt of stock or forms is never acknowledged..
If you are happy with two other online services rather than ii, would you care to recommend and name them so we can consider tried and tested alternatives please?
Thank you.

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★☆☆☆☆

“Confusing”

Written on: 23/05/2015 by AddisynGrady (1 review written)

Tried to open an account, but was not sure what I was going to get - just registering, or opening a product. Found the screens hard to use and would delete information I entered if I made a mistake somewhere else on the screen. Very confusing experience logging in, did not see what I was expecting. When investigating the ISA, one was opened for me straight away, without any warning. Would not use, terrible experience… Read Full Review

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★☆☆☆☆

“They might be cheap but certainly not cheerful”

Written on: 08/05/2015 by Almeida140 (1 review written)

Their back office is still very manual and as massive backlog. It took over a month to move a Cash ISa to them. In fact I got notification from Halifax that they had closed the account 2 weeks before it showed as funds at Interactive. Sipp - contribution made by cheque ( they don't offer card top up) and a month later they have not acknowledged receipt. This is not the first time either. Their Sipp provider is being inspected by HMRC... their excuse for delay. Contrast with H-L - automatic… Read Full Review

George565's Comment

Written on: 02/06/2015

Over a month to move a Cash ISA? You're lucky. I'm trying to transfer my holdings to another (vastly better) service and close my account, but nothing has happened after 5 weeks. When I phone I'm told that "8 to 10 weeks is the industry standard" to transfer shareholdings. But they debited the charge for transfers out weeks ago.
Interactive Investor is a joke on just about every front!

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★★★★☆

“Good first experiences”

Written on: 04/04/2015 by Palmerkr244 (1 review written)

I'm new to trading and found the UX on the site a little tricky, but I soon got to grips with it. I've invested 50k and not it's all going well. I suggest they sort out the clunky login and get the watchlists working alongside your actual holdings. But it's all pretty good… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 31/03/2015 by Coleman187 (1 review written)

Trying to open a SIPP with them and give them my money! At first I got locked out of account and couldn't reset the password. Was then forced to call their 0845 number (which no one ever answers!) to get the account re-opened, still struggled to log in with support on the phone as their website is terribly designed. Now trying to actually deposit some money in said SIPP account, I've given the run around by (terrible) customer service giving me contradictory information. I wanted to take… Read Full Review

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★☆☆☆☆

“Now paying for a much worse service than before”

Written on: 20/03/2015 by tdHoover231 (1 review written)

With Halifax dropping Motley Fool share dealing I was forced to migrate to Interactive Investor or go to a lot of trouble bed and breakfasting my portfolio somewhere else. With Interactive Investor I now have to pay £20 a month for the service, yet the web interface is complete garbage compared with the previous offering from TMF. There's no research facility. The list of my holdings doesn't even indicate the ticker symbol for the stocks If you try to trade a share they can't get a quote… Read Full Review

Kow2000's Comment

Written on: 17/05/2015

i agree, can't get quotes even during slow times when trying to sell, buying no problem. avoid if your trying to trade in and out.

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★☆☆☆☆

“Interactive Investor...Oh dear!”

Written on: 24/02/2015 by Murrayrm347 (1 review written)

After I phoned enquiring why I couldn't open an account (conflict with ancient account long since closed it seems), Interactive Investor customer services said they'd check and call me back. Not only did they fail to call back, but actually opened the account AND DIDN'T IN ANY WAY TRY TO NOTIFY ME. Now (many months later) I tried again and find that the account exists, and I've been charged quarterly fees on an account I had no idea was even open. You'd think contacting them to explain would… Read Full Review

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★☆☆☆☆

“The Worst provider on the market”

Written on: 05/02/2015 by Robfountain (1 review written)

Where to start! Poor customer service, hidden charges in the T&C's. Will happily keep taking fees out of your account even if inactive. Full of excuses, unstable platform. I'm shocked they keep going… Read Full Review

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★★☆☆☆

“Poor customer care and seemingly no willingness to improve”

Written on: 20/01/2015 by Rayz477 (1 review written)

I transferred from HL and wish I hadn't. Interactive Investor takes days and to answer simplest questions and then has the gall to suggest we 'phone the helpline instead. I've only once been able to get through since it's always busy. I don't want to hang on for half an hour before anyone responds thank you. In short a cheap-ish basic provider but hopeless at customer service and worse, doesn't seem to desire to improve despite the many criticisms and the obvious failure to honour the… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 20/01/2015 by 112Pollock (1 review written)

If you want to keep checking everything this company does join up otherwise go to a proper company,not a mickey mouse outfit like these… Read Full Review

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★☆☆☆☆

“Underhanded Ripoff Merchants”

Written on: 11/01/2015

Opened an Interactive account online, didn't trade with them for nigh on 2 years (forgot I had it). Don't remember reading that there would be a quarterly charge of £20. It was either well hidden in the small print or introduced later as a crafty way of taking money from sleeping account holders that haven't accessed to read the messages. I discovered 3 payments of £20 taken from my current Bank account, didn't recognise the III reference so informed my Bank who refunded all 3 to my account… Read Full Review

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★☆☆☆☆

“Don't go near this lot, you'll never see your money again”

Written on: 11/01/2015 by 152Rafferty (1 review written)

Cancelled my SIPP after never receiving any paperwork from them, it was cancelled within 30 day cooling off, although 2 months later no sign of a refund of the set up fee! Utterly hopeless, don't do what they say, do not go near them unless you want a whole lot of hassle! I know they are cheap, but it is true that you get what you pay for - absolutely nothing!!!!!!… Read Full Review

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★☆☆☆☆

“totally ripped off - avoid at all costs”

Written on: 03/01/2015 by VivianRuiz365 (1 review written)

Had a share dealing account with several hundred pounds of shares and no ongoing charge. Not looked at the account for a couple of years. Logged back in to find that iii had changed terms without informing me (introducing a quartely charge) sold all my shares without my consent to pay the charge! Its nothing short or criminal activity and how these jokers have not been shut down I do not know… Read Full Review

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★☆☆☆☆

“Appalling, arrogant service”

Written on: 14/12/2014 by TobiasFlanagan (1 review written)

The most awful customer service. This company does not give a damn about its customers and would never apologise for the mistakes it makes. It is quite possibly the worst user experience I have ever come across in the financial services space. Do not use them - go to Fidelity or Best invest instead… Read Full Review

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★☆☆☆☆

“Serious errors”

Written on: 12/12/2014 by Gregoryib382 (1 review written)

I transferred around GBP 300k worth of stock from Fidelity, attracted by their low charges. Transfer started in May, and seemed yo be compete in Nov, after a LOT of hassle. I complained about the transfer process and the complaint was upheld, but noe effective compensation. To my horror, 20k worth of ISA holdings have now just vanished from my account. I asked why and complained again, and they say they need 8 weeks to investigate! That is a v long time to deny somebody any… Read Full Review

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