Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.6 / 5
153
16% of users recommend this
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Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

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Latest Reviews

★☆☆☆☆

“Confusing”

Written on: 23/05/2015 by AddisynGrady (1 review written)

Tried to open an account, but was not sure what I was going to get - just registering, or opening a product. Found the screens hard to use and would delete information I entered if I made a mistake somewhere else on the screen. Very confusing experience logging in, did not see what I was expecting. When investigating the ISA, one was opened for me straight away, without any warning. Would not use, terrible experience… Read Full Review

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★☆☆☆☆

“They might be cheap but certainly not cheerful”

Written on: 08/05/2015 by Almeida140 (1 review written)

Their back office is still very manual and as massive backlog. It took over a month to move a Cash ISa to them. In fact I got notification from Halifax that they had closed the account 2 weeks before it showed as funds at Interactive. Sipp - contribution made by cheque ( they don't offer card top up) and a month later they have not acknowledged receipt. This is not the first time either. Their Sipp provider is being inspected by HMRC... their excuse for delay. Contrast with H-L - automatic… Read Full Review

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★★★★☆

“Good first experiences”

Written on: 04/04/2015 by Palmerkr244 (1 review written)

I'm new to trading and found the UX on the site a little tricky, but I soon got to grips with it. I've invested 50k and not it's all going well. I suggest they sort out the clunky login and get the watchlists working alongside your actual holdings. But it's all pretty good… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 31/03/2015 by Coleman187 (1 review written)

Trying to open a SIPP with them and give them my money! At first I got locked out of account and couldn't reset the password. Was then forced to call their 0845 number (which no one ever answers!) to get the account re-opened, still struggled to log in with support on the phone as their website is terribly designed. Now trying to actually deposit some money in said SIPP account, I've given the run around by (terrible) customer service giving me contradictory information. I wanted to take… Read Full Review

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★☆☆☆☆

“Now paying for a much worse service than before”

Written on: 20/03/2015 by tdHoover231 (1 review written)

With Halifax dropping Motley Fool share dealing I was forced to migrate to Interactive Investor or go to a lot of trouble bed and breakfasting my portfolio somewhere else. With Interactive Investor I now have to pay £20 a month for the service, yet the web interface is complete garbage compared with the previous offering from TMF. There's no research facility. The list of my holdings doesn't even indicate the ticker symbol for the stocks If you try to trade a share they can't get a quote… Read Full Review

Kow2000's Comment

Written on: 17/05/2015

i agree, can't get quotes even during slow times when trying to sell, buying no problem. avoid if your trying to trade in and out.

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★☆☆☆☆

“Interactive Investor...Oh dear!”

Written on: 24/02/2015 by Murrayrm347 (1 review written)

After I phoned enquiring why I couldn't open an account (conflict with ancient account long since closed it seems), Interactive Investor customer services said they'd check and call me back. Not only did they fail to call back, but actually opened the account AND DIDN'T IN ANY WAY TRY TO NOTIFY ME. Now (many months later) I tried again and find that the account exists, and I've been charged quarterly fees on an account I had no idea was even open. You'd think contacting them to explain would… Read Full Review

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★☆☆☆☆

“The Worst provider on the market”

Written on: 05/02/2015 by Robfountain (1 review written)

Where to start! Poor customer service, hidden charges in the T&C's. Will happily keep taking fees out of your account even if inactive. Full of excuses, unstable platform. I'm shocked they keep going… Read Full Review

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★★☆☆☆

“Poor customer care and seemingly no willingness to improve”

Written on: 20/01/2015 by Rayz477 (1 review written)

I transferred from HL and wish I hadn't. Interactive Investor takes days and to answer simplest questions and then has the gall to suggest we 'phone the helpline instead. I've only once been able to get through since it's always busy. I don't want to hang on for half an hour before anyone responds thank you. In short a cheap-ish basic provider but hopeless at customer service and worse, doesn't seem to desire to improve despite the many criticisms and the obvious failure to honour the… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 20/01/2015 by 112Pollock (1 review written)

If you want to keep checking everything this company does join up otherwise go to a proper company,not a mickey mouse outfit like these… Read Full Review

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★☆☆☆☆

“Underhanded Ripoff Merchants”

Written on: 11/01/2015

Opened an Interactive account online, didn't trade with them for nigh on 2 years (forgot I had it). Don't remember reading that there would be a quarterly charge of £20. It was either well hidden in the small print or introduced later as a crafty way of taking money from sleeping account holders that haven't accessed to read the messages. I discovered 3 payments of £20 taken from my current Bank account, didn't recognise the III reference so informed my Bank who refunded all 3 to my account… Read Full Review

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★☆☆☆☆

“Don't go near this lot, you'll never see your money again”

Written on: 11/01/2015 by 152Rafferty (1 review written)

Cancelled my SIPP after never receiving any paperwork from them, it was cancelled within 30 day cooling off, although 2 months later no sign of a refund of the set up fee! Utterly hopeless, don't do what they say, do not go near them unless you want a whole lot of hassle! I know they are cheap, but it is true that you get what you pay for - absolutely nothing!!!!!!… Read Full Review

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★☆☆☆☆

“totally ripped off - avoid at all costs”

Written on: 03/01/2015 by VivianRuiz365 (1 review written)

Had a share dealing account with several hundred pounds of shares and no ongoing charge. Not looked at the account for a couple of years. Logged back in to find that iii had changed terms without informing me (introducing a quartely charge) sold all my shares without my consent to pay the charge! Its nothing short or criminal activity and how these jokers have not been shut down I do not know… Read Full Review

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★☆☆☆☆

“Appalling, arrogant service”

Written on: 14/12/2014 by TobiasFlanagan (1 review written)

The most awful customer service. This company does not give a damn about its customers and would never apologise for the mistakes it makes. It is quite possibly the worst user experience I have ever come across in the financial services space. Do not use them - go to Fidelity or Best invest instead… Read Full Review

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★☆☆☆☆

“Serious errors”

Written on: 12/12/2014 by Gregoryib382 (1 review written)

I transferred around GBP 300k worth of stock from Fidelity, attracted by their low charges. Transfer started in May, and seemed yo be compete in Nov, after a LOT of hassle. I complained about the transfer process and the complaint was upheld, but noe effective compensation. To my horror, 20k worth of ISA holdings have now just vanished from my account. I asked why and complained again, and they say they need 8 weeks to investigate! That is a v long time to deny somebody any… Read Full Review

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★★★☆☆

“INTERACTIVE INVESTOR : THE FIRST SIX MONTHS!”

Written on: 07/12/2014 by TrueBlue1873 (1 review written)

Opened my account in June 2014 and overall 3 stars (OK) is about par for course. There are many positives not least the trading fees and in particular the £5 per when you achieve 10 in a month. The screens & general research options are good which allow analysis to be carried out in both fundamental & technical modes. I also find that trades are executed almost instantaneously and are confirmed by email. However, there are three key areas where I would express significant concern : a) Delay… Read Full Review

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★☆☆☆☆

“Financial Institution ? What sort of Institution ?”

Written on: 05/12/2014 by nzMcIntosh296 (1 review written)

Without knowing the existence of this website, attracted by their nice account features on the website plus their direct access to a certain bank's products, I opened an account in August this year, and requested them to transfer one single fund from other manager. 2 months later, while I was waiting for their explanation why it had not been transferred yet, they suddenly sent a faked document to the other manager and instructed them to transfer the WHOLE account of mine-shares, funds and… Read Full Review

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★☆☆☆☆

“How can they just empty my account without telling...”

Written on: 25/11/2014 by Moser95 (1 review written)

How can they just empty my account without telling me? I had an account which had a handful of shares, and a cash balance of a couple of hundred pounds. I just left it there - I haven't traded or touched anything for years. As far as I knew, this was a free account. Then out of the blue, they wrote to me telling me my account was £85 overdrawn. It turns out that they have changed the fee structure and started taking £20 per quarter, for the last 2 years or so. Yes - they have charged… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 24/11/2014 by colstockton (1 review written)

Don't bother trying to send a message to customer service they only reply after you ring them. Ring them and you'll have to wait a long time to get a surly representative with an appalling attitude. If you then decide to make a complaint they tell you " it won't make any difference". Beware of the dividend re-investment scheme. If you sell your all your shares in one company there is no way to stop any subsequent dividend been reinvested. Then you can end up with a small holding worth less… Read Full Review

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★★☆☆☆

“Appalling service”

Written on: 17/11/2014 by ccaws (2 reviews written)

1. Does not use faster payments, they hold onto your money for weeks after you have sold and want to transfer to your bank account 2. Dreadful call center, if you ring them, which you will need to because the application errors frequently, they will just pick up and put the phone on mute so you just end paying the 0845 rate to shout down the phone with no one listening… Read Full Review

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★☆☆☆☆

“Dormant account leads to charges and trumped up debts”

Written on: 14/11/2014 by EricaLong87 (1 review written)

I opened an interactive investor account years ago. It was good for a while, then a combination of other things to invest in and kids growing up meant that I sold all my shares. Today I received a letter telling me I owe them £20 for their quarterly charge. No letter before this to tell me that they're going to start charging me. Clearly just a swindle to (a) close dormant accounts and (b) make some money out of them. BEWARE if you're thinking of using them. I would not recommend them to… Read Full Review

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