Kitchen Science UK Reviews - www.kitchenscience.co.uk

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★★★☆☆
2.8 / 5
44% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible Company & Terrible Terrible Customer Service!!! ”

Written on: 01/11/2012

Do not touch this firm with a bargepole. I have waited in all day for a Zanussi cooker I purchased on last Friday. It is now 4:45 and decided to read the confirmation email. Having read it, I found out the date had been changed without notifying me. I telephoned their customer service department and the person who answered the phone said' what would you like me to do about it'? He was very rude. I asked to speak to someone else and was told that the person I needed to speak to was too busy to… Read Full Review

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★★☆☆☆

“Not impressed”

Written on: 23/08/2012

I vowed i would write a review about this company wether it was good or bad as I was convinced people only ever write if it's bad. I bought a kenwood mixer through the ebay store (so at least I had their back up if it went wrong) I paid for express delivery and was emailed the next day with a delivery date. I decided to get it emailed to my husbands office as there is always somebody there. First phone call to Kitchen science(2p.m)a pleasent girl tells me that the product is on the… Read Full Review

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★★★★★

“Absolutely no grumbles!”

Written on: 21/08/2012

Best price I could find on the internet, good website, good explanation of what I would get, from the washing machine, small charge to book the delivery time and explanation of what I needed to do (they were removing my old machine) - what I could expect of them and they of me. Arrived as stated, well packaged and helpful delivery men wheeled one in and one out. No problems, no grumbles, they did exactly what they said!!… Read Full Review

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★☆☆☆☆

“Faulty Panasonic combination microwave NN-CF778SBPQ”

Written on: 25/06/2012

Bought 29th March 2012. The product when working is excellent. I was recommended it by a friend and as there is only 2 of us at home thought it was great to use instead of using a large oven. The friend that recommended it was visiting a couple of weeks ago and thought it was much slower than hers, though I had been pleased up until then. Yesterday being 24th May I tried to use the grill for the first time and found it did not work. I called Kitchen sciences this morning and was left hanging… Read Full Review

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★☆☆☆☆

“Beware rotten service”

Written on: 24/06/2012 by squidfrites (1 review written)

I have bought stuff from them in the past without problems but it is very much how a company behaves when things do not go to plan that counts. I waited in for delivery. I had paid extra for a morning slot. When the delivery did not arrived I rang. The call centre person said: "It's tomorrow, we've changed it" (No apology) then (get this) ... "Is there anything else I can help you with?" I asked for refunded delivery: "No" I asked to speak to someone else: "Not possible" As WHICH said (of… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 23/06/2012 by JohnHB (1 review written)

NEVER again will I have any dealings with Kitchen Science or their associated companies.The problems I had with delivery dates were a disgrace.They took my money instantly for a Belling BI70GST oven STATING THEY WERE IN STOCK (but they DONT HOLD STOCK).They waited until the morning of their promised delivery to tell me that THEY HAD NO STOCK and I was NOT getting a delivery...THEY KNEW DAYS BEFOREHAND that they had NO STOCK and had NO firm delivery date either but NO ONE could be… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/06/2012 by DEMHERTS (1 review written)

Despite some unflattering Internet reviews for this company,I ordered a Hotpoint washing machiine from them mainly due to the very competitive price on offer and the fact that immediate delivery was available.I was not disappointed. The website was excellent,the ordering process simple and delivery made as scheduled. Kitchen Science is apparently owned by Kesa Electricals,one of Europe's largest electrical retailers.Kesa also owns the more familiar Comet brand… Read Full Review

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★★★★★

“Brilliant service!”

Written on: 20/05/2012 by Derekjf (1 review written)

Found a cooker we wanted on the website and was a bit worried about ordering a cooker online but it was cheaper than anywhere else so gave it a go and we have been really impressed! The cooker arrived today, we chose the installation service and it was installed professionally and the two guys couldn't have been nicer! On the two occasions I rang the company to make enquiries, the phone has been answered quickly and my queries have been handled in a friendly manner. I simply can't fault the… Read Full Review

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★★★★★

“Perfect”

Written on: 26/03/2012

I called the call centre the Friday afternoon to confirm all was in order for the Monday delivery of my new fridge. The call centre person was friendly and helpful and confirmed all was on track. The courier called me 30 minutes before they were due to deliver to let me know when they would arrive. The courier company used is OnCall. They delivered the new fridge with no hassle and removed the old one (you have to order this removal service at the time of choosing your new item). Would… Read Full Review

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★☆☆☆☆

“Watch This space”

Written on: 08/03/2012 by jacklew1 (1 review written)

That is the space where my cooker (used to be)!!!! RUBBISH. Cooker ordered beginning of Feb - old cooker removed as expected delivery date in 10 days time and we were having a new floor put down etc. Day before delivery expected, phoned just to confirm and was told "ooops, sorry we forgot to tell you - none in stock and we can't deliver for 2-3 weeks, someone was meant to ring you but we forgot".Give them their due they did pay for our old cooker reconnecting (after a lot of argey bargey). But… Read Full Review

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★☆☆☆☆

“Change in delivery date not notified”

Written on: 18/02/2012

Ordered a microwave from this company and received confirmation of a delivery date. I wasted a day waiting for the item which did not arrive. On contacting customer services I was told that the delivery date had been delayed by 5 days. The reason appears to be related to systems and stock control. I was not informed of this and would only have discovered this by calling customer services. Needles to say I've cancelled and re ordered through Amazon with guaranteed next day delivery. On the… Read Full Review

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★☆☆☆☆

“Not worth the bother”

Written on: 13/02/2012 by scotrev (1 review written)

I ordered from Kitchen Science as I was attracted by the price and free delivery but it turned out to be a saga. The order went through on 19th Jan and I was given a delivery date of 25th Jan. Despite waiting in all day, nothing. I then notified them and they said they hadn't been aware until receiving my notification. It was now scheduled for the 2 Feb. Again nothing came. After several e-mails (from various people - which indicated one didn't know what the other was doing) and also calls… Read Full Review

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★★★★★

“Excellent!”

Written on: 26/01/2012

In view of other people's experiences I thought that I should write this review as I found Kitchen Science and excellent supplier to deal with. I had a failing two door fridge/freezer in a holiday home and suffered the problem of the fridge being too small and the freezer being very little used. I needed a replacement that gave me more fridge and less freezer space and found the Proline PF200W. It was the only one I could find that suited my requirements and fitted into the tight space… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 22/01/2012 by Wulfman (1 review written)

Absolutely shocking customer service, we ordered a Bosch washing machine for delivery 3 days later, no time given so had to arrange to be in all day and plan nothing else; they rang at 12 to say there had been a problem with their stock system and the item ordered was faulty but they would be able to get another one delivered in 10 days time!!! As we have two young children and no washing machine this was a no go and we would have purchased from elsewhere if we knew that they couldn't meet the… Read Full Review

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★☆☆☆☆

“Don't be sucked in by the quick delivery dates”

Written on: 14/01/2012

I was taken in by the quick delivery date as my washing machine had broken and I need a new one asap! I paid for the item and arranged a friend to be at my house for the delivery. A few days before it was meant to be delivered, I had an e-mail to say the the delivery date had been changed to 19 days after my original delivery date!! I rang customer services and was offered a refund straight away - but then I was told this can take up to 5 working days to be back in my account. So I was out of… Read Full Review

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★☆☆☆☆

“Shocking Customer Support”

Written on: 06/01/2012

I would never recommend Kitchen Science, ever. The shocking after sales support actually costs one more than the cheaper prices found on this website. In the first instance the machine was delivered after three promised dates which meant having to sit at home for 3 days waiting (3 days leave taken) and spending hours on the phone chasing for it. Then one week after use later the machine had ane electrical fault. To date the machine stops working mid-cycle due to an electrical fault and they… Read Full Review

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★★★★★

“Great Price, Great Service”

Written on: 14/12/2011 by NorthwestSuperman (1 review written)

The cheapest price I could find for a rapido heater on the internet RRP £150, I paid £115. Chose premium delivery and arrived on time within 2 days. Absolutly no problems with this company and would definately use again… Read Full Review

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★★★★☆

“Very satisfied customer”

Written on: 29/11/2011 by DebbiG32 (1 review written)

Item was ordered easily, and I was kept up to date with the delivery, which was perfectly on time. Very pleased with the service… Read Full Review

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★★★★☆

“good price”

Written on: 30/10/2011 by baros5 (3 reviews written)

what can I say, reviews on here are mixed to say the least but I say speak as you find and I got the product I ordered at the price I wanted to pay and in the timescale agreed. As far as customer service is concerened it was all automated for me via email, but did mean I was always up to date with where the order was at… Read Full Review

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★★★★★

“Exceeded expectations”

Written on: 30/10/2011 by biffa92 (1 review written)

This is the second time I have used Kitchen Science to purchase large appliances, the first time back in 2008 when my dishwasher failed, great service, quick delivery. This time my washing machine failed on Friday, I spent much of Friday evening online trying to find the machine I wanted at the price I was prepared to pay. I decided on the LG 11Kg washing machine and it was priced at anything from about £650 to £899, I nearly bought from appliances direct, but then they couldn't deliver… Read Full Review

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