written by PritchardD on 23/05/2022
Horrendous company to deal with, in their 40 yrs of trading (as I was constantly reminded), they clearly didn't learn what customer experience is. Arrogance and absolute zero customer care seems to be their speciality. For some context, I had the engine management light appear 6 miles after picking the car up, this light along with another engine warning light turned out to be a costly repair involving the turbo, (costing me close to £800) one that took several weeks to resolve and the threat of court action/prompting by my finance company was needed to push Mr Sunshine at Carscene into offering any money towards the costs. I sincerely regret ever contacting these people to buy one of their cars. There was a half hearted offer to return the car back to the dealership that same day, however, this was at 6pm and 275 miles away from my home, so entirely unfeasible. The arrogance from Carscene was shocking from the outset, telling me that the only way the repairs would be carried out was if I was to drive 275miles to get the repairs done, and then 275miles back home, ridiculous and unfeasible. They refused to collect the car, refused to honor or even acknowledge the consumer rights act and were happy to allow me to drive a car with a faulty turbo which potentially could have resulted in serious engine problems or even an accident at speed. The AA (WMS) warranty that the car was sold with is an entirely separate joke, read their reviews for any context - about as useful as an ashtray on a motorbike. I did have the option of returning the car for a full refund, however I thought to try and make it easier for Carscene, that I would give them the opportunity to rectify the issues first, even offering them the ability to choose a local garage to me to do the repairs. I ended up giving Carscene 4 chances over 4 weeks to resolve the issues and as mentioned, only the threat of legal action prompted this gaggle of clowns to act. Quite a long and unfunny joke to be honest, I seriously urge you to take heed of the bad reviews, I only wish I had read more into them before buying, this company doesn't have the first idea about customer care. Pathetic really in this day an age, picture a dodgy car salesman from the 80's and the clown that runs this shoddy firm is who you will picture. Carscene also charge a £50 admin fee, presumably this was something they implemented in the 90's to cover the cost of paperwork, it certainly isn't something a company in 2022 should be charging - its meant to include "at least £20 of fuel"......I was directed to the closest petrol station by one of the jokers from the dealership as the car was running on fumes!
written by Brookeb on 07/05/2022
I purchased a Vauxhall Insignia last week via distance sale, the car was advertised as great condition. They delivered the car to me last week and within an hour I had emailed them photos of smashed door cards only to be told that that was common damage, they did reluctantly agree to send me new door cards after initially refusing. I then found further undisclosed damage to the body work and the paint was all flaking off the rear Alloys so I started a complaint with the finance company. Over the weekend the EML came on and the brakes were squeaky so I took it to Kwik Fit to be checked and have a diagnostic, they told me the car had a faulty NOX sensor, the front discs were perished (but had new pads, work that one out), and the rear wheel bearing had play, rang the dealer from the garage and he said that Kwik Fit were incompetent and that there was nothing wrong with the car and he would not pay for any repairs. The dealer told Kwik Fit to delete the sensor so that the error code wouldn't come up again, which the garage obviously refused to do. The dealer then denied saying this to the finance company, luckily all of my phone calls are recorded. So a couple of days later I took the car to a local reputable independent garage who checked over the car, and again ran a diagnostic and said the same thing, the front discs are perished and there is a faulty NOX sensor (£1000 worth of work). The dealer then offered to collect the car, leave me a hire car, look at the parts that had been reported as faulty, and then return the car to me. Who would trust a dealer to complete repairs who has already had a false MOT put on the car, denied that anything is wrong with the car and told a garage to delete a sensor? Furthermore, driving long distance on perished front discs would cause further damage to the vehicle. So I declined. I relayed this information back to the finance company who agreed I could reject the car under the 30 day fault part of the consumer act 2015, but the dealer wanted to keep the delivery fee (£250) and charge me £1 a mile for every mile I've driven in the car and for me to return it to the dealership over 200 miles away (with faulty brakes?!). This is totally illegal. Luckily I know my rights and won't be gaslighted or bullied in to accepting any cost due to being sold a faulty car. The dealer has now accepted he can't charge me the £1 a mile and has to return the delivery fee, but still wants me to return the vehicle at my cost. So it will be sat on my drive for the next 8 weeks (maybe longer) until the dealer and the finance company accept their legal obligation to collect the car and give me a full refund. I've owned a lot of cars bought from a lot of different garages and I have NEVER had such a terrible experience. The dealer has no customer care at all, once they've got your money that's it, and they seem to either be incompetent when it comes to motor law, or they are bullies who think it's OK to sell dodgey cars. The car had a fresh MOT so that garage has been reported to VOSA, and Carscene has been reported to Trading Standards, Autotrader, and anyone else who I can find that accepts complaints about dodgey
written by FrancescaMcPherson66 on 06/06/2017
Brought a Ford Modeo (overpriced) part cash/part finance as expanding family required a bigger car. Within 3 weeks the car went wrong and after numerous call outs and faults with the car Carscene flat out refused to refund the money or give back my old car (they said it had been scrapped). Finally was advised to go through finance company which after 6 months and abuse from the carscene workers (resulting in me sobbing, pleading with them and being mocked for it) the finance company refunded us the money and took carscene to court. 6 months later I saw my old car pull out of the dealership clearly not been scrapped. If you get a good car from these people then that's great but IF your car is faulty they are a horrendous, appaulling and downright disgusting place to deal with. You WILL not get your money back if the car is faulty and I am just so happy the finance company helped us! Warning everyone to beware!
written by Gr133 on 14/09/2016
Please stay well away from this place they are selling cars time after time which are not fit for purpose
written by Daniel1231 on 02/03/2016
I purchased a megane f1 230 from carscene on the 16th February, i travelled 5 hours after being told the car was mint with no issues, immediately after leaving the dealership the clutch started to slip so i phoned carscene and they said if i could get the car home they would pay for a clutch and labour to have it fitted, i booked the car in with a reputable local garage and they told me the flywheel was also damaged and would need replacing but when i phoned carscene they said they would not pay. I then paid for a flywheel myself (£350) and the garage had it fitted... under further inspection the garage informed me of loose ball joints on the car even though the car had just been through an MOT a week earlier!! Then when the car was finished carscene told the garage they would not pay the bill because they could have their guys do it for less. The car also had an intermittent fault under load it would miss-fire and cut out which turned out to be a set of injectors that needed replacing (£200) The salesmen are arrogant and as soon as you leave the showroom they don't want to know
written by AmaraO'Donnell295 on 30/12/2015
The so called salesman is rude arrogant big headed if it looks like your not buying he lose all intrest horrible man
written by dino_paw on 19/11/2015
I am absolutely devastated. Not only did my car shake and struggle to get over 60mph within 3 days of taking it home. It has continued to have issues with the engine. its been in the garage more than it has been on the road....But to add insult to injury after paying a high price for a obviously dudd car the service this team offers you after is shocking!! Rude and aggressive, try to get away with not doing work despite being in warranty and within in my rights to request it to be fixed. Generally as others have said lovely prior to sale and after they turned. There customer care skills are similar to play ground squabbles, very frustrating and upsetting. Wish I had read through the reviews prior to my purchase, really awful people
written by Norwood359 on 12/09/2015
A while ago we bought a car from them paying top money. Like it was mentioned in the previous reviews, in the first three months we had problems with the clutch and gear box. We contacted them and were told that the warranty does not include the clutch, therefore we had to pay for a replacement. They agreed to fix the gearbox however they took longer than they said they would. After finally having the car back, I realized that the car was running high in revs so I took it for a check. I was told they fitted a gearbox with the wrong ratio. Not to mention that they wanted to sell us the car with 2000 miles more on the papers which would have invalidated the warranty pretty quickly. PS. If you want to risk your money, check the car well beforehand and try to avoid a tall, blonde salesman .
written by youstea on 17/08/2015
got a car of them a year ago. within 3 months (just before the warranty was about to expire) the problem came out. their mechanics couldn't find the fault - I could clearly feel it though. been told to come back anytime if the problem gets worse and they would take care of it even if warranty expires. had the car diagnosed by other proper garage. it turned out a very important part of the car was missing causing all the hustle. went back to carscene hoping they would stick to what they said. the guy I was talking to was saying some nonsense that I obviously didn't agree with and after all told me that the car is not under warranty anymore and they can't do anything. pretty bad..
Written on: 17/03/2016
Hi Youstea. I'm sorry to bother you, but I have a similar problem with a car bought from Carscene and I was wondering if it would be possible to get in contact with you privately and discuss it. Thank you!
Written on: 21/06/2017
The headline says it all. My radio didn't work but a new one was over £2000. I appreciated that they couldn't afford to replace it so as I liked the car, I said just send me a few goodies. I mean't something like a company pen or the bits and bobs that they normally give away for free.
Despite a reminder, they just couldn't be bothered. I wish I had made more of a fuss now. I would also add that my car came with a full MOT, although the tyres (especially the front ones) were illegal. I don't know who does their MOTs but they are obviously under instruction to pass no matter what.
written by Roselynf352 on 12/12/2014
This week I have purchased a car at CARSCENE LTD - Norwich, and I would like to share my experience with you. I am a lady on my own, getting on in years, and found the Staff at this garage very helpful, understanding my need to have instructions repeated to me twice! I would recommend a visit to Carscene Ltd in Norwich as I am thrilled with my purchase.
written by Leigh810 on 28/05/2014
If you are thinking of buying a car from here, I would advise that you take out an extended warranty or pay via credit card so you have some back-up should the vehicle turn out to be a lemon. I bought a car which did turn out to be a lemon last year. The car initially had problems just eight weeks after I bought it and in the year I had it, it was usable for just three of those. During those three months, it broke down five times. Staff at Carscene were lovely prior to selling the car however when the fault recurred again and again, they were rude, dismissive and did not adhere to their responsibilities under the Sale of Goods Act. took me months of writing letters, providing reports and going through all the relevant stages as advised by my lawyer, of getting some money back on the duff car. Fortunately I paid by credit card and after providing the credit card company with various reports from two mechanics and the RAC about the state of the car, they negotiated with Carscene. Carscene still failed with their responsibilities and denied any problem with the car, however the credit card company fulfilled their responsibilities and refunded me money. The car was sold for spares and repairs after two different major problems, both constituting major engine failure, less than a year after I bought it from here. Bearing in mind that it was usable for just three of those months, I would also advise if you don’t know much about cars to take some-one with you who does when looking at vehicles here.
Written on: 05/07/2014
Yes I have had the very same problem with carscene, they are very nice when handing over the money, but any faults with the car they seem to become rude, and lie, I would recommend not to even bother lookin at any car at carscene unles you are willing to throw your money down the drain.
Written on: 17/03/2016
Hi Yoomate. I'm sorry to bother you, but I have a similar problem with a car bought from Carscene and I was wondering if it would be possible to get in contact with you privately and discuss it. Thank you!
Written on: 17/03/2016
Hi Leigh. I'm sorry to bother you, but I have a similar problem with a car bought from Carscene and I was wondering if it would be possible to get in contact with you privately and discuss it. Thank you!
written by Patterson176 on 17/04/2014
The very evening after we purchased our new car the engine warning light came on. We returned the vehicle the next day, Carscene assured us they had fixed the fault, we trusted them and then broke down again this time on the dual carriageway! Before we purchased the vehicle we were told that it would be given a full service. The previous MOT advised pitted or scored brake discs. The Carscene salesperson assured us that these discs had been ‘cleaned up’ and would have been changed if required. As a result of having to return the vehicle twice in the first week of having the car we didn’t feel we could trust Carscene. So took the vehicle for a brake check, to validate their claims. The result of the brake check was that the front brake discs were below the legal limit. They sold us a car, which was un-roadworthy and to add insult to injury they had assured us they had serviced it as part of their ‘customer satisfaction policy’! But even when they changed the un-roadworthy front brake discs the owner would not admit their negligence and informed us that the only reason they were changing the brake discs was because we had made them check them again. The plausibility of that is redundant. We then took the car for a full investigation report and found an engine oil leak, cracked auxiliary belt, rear brake pads worn over 80% and one of the rear tyres only had 0.4 mm left before being un-roadworthy! We felt so fed up at this point we asked for a refund and they refused, the manager even screaming down the phone at my girlfriend. Originally they refused to even repair the vehicle other than the oil leak on the grounds it was a ‘used car’. After many phone calls we managed to get a time when the owner would be available at the garage to speak to us. When we visited the garage to speak to the owner regarding the repairs he kept us waiting for half an hour and then told us that he didn’t have time to speak to us and that another salesperson should really be dealing with us. That was the owner! We found that the Carscene tactic is to keep passing the buck. He did finally agree to carry out the repairs but it was not a smooth or pleasant experience. They also returned the car in a filthy state with mud in the footwell, grease in the interior and dirt all over the bodywork. Then the car had a major component failure in the first three months and the warranty only covered parts, so they made even more money from us for the repairs labour expenses and again they returned the car in a filthy state. The customer service was non-existent and at no point after the sale did we feel treated with respect or as a valued customer. I am so glad that I never have to deal with Carscene or its Horrors again. They conducted their appalling service with absolutely no shame and in my opinion should be avoided. If as a consumer you want peace of mind and quality customer service then you would be wise to buy your car from a reputable dealer. Read the responses from Carscene to previous customers reviews, it really gives an insight into the mentality of the people behind Carscene.
Written on: 24/04/2014
CUSTOMER HORROR!!!
****PLEASE READ OUR FULL AND FACTUAL RESPONSE****
This review has been posted by a person who is not actually our customer but his partner, a young lady who has little idea of how to converse and conduct herself in discussions.
1.The vehicle was returned to us shortly after purchase with a engine management light illuminated which was easily rectified. ( the vehicle did NOT break down on the first night) a few days later a Peugeot main dealer report was produced showing 3/4 minor wear and tear issues which would be common to a 5 year old vehicle. The vehicle had passed a independent M.O.T test and had undergone our own inspection. To build customer confidence we agreed to replace all items (the rear brake pads were actually only 40% NOT 80% worn and were shown and verified to the customer)
2.Our customer contacted us some 3 months later for advice on a clutch problem we then explained that we would cover all the cost of the clutch and supply a free courtesy car for the duration of the repair but there would be a small labour charge of £175 +V.A.T which was very reasonable taking into account the Peugeot dealers quote of £813 for the full job.He gladly accepted our offer.
3.The problems arose when his partner called to arrange picking the vehicle up, she was not prepared to return our courtesy car and stated we would get it back in roughly 3 days time which was unacceptable as the car was already booked out for another customer who was ultimately let down. She was informed we needed full payment for the invoice and our vehicle returned.As this point she took a rude and arrogant stance towards one of our staff , which was unacceptable.
4.The next morning we were made aware that in the early part of that morning she had entered private property and removed from our gated compound her partners vehicle with no contact to our selves, at that point the invoice was unpaid and either her partners car or our car was being used with no insurance.
5.We informed the police of this situation who suggested us commencing criminal proceedings to retrieve our vehicle.
6.We tried on 3 occasions to contact our customer who did not return our calls or messages.
7.Rather than involve the police we took the decision to repossess the customers vehicle.His partner was informed of this and again was told we needed our vehicle returned and full payment before releasing the vehicle.
8.This happened a further 2 days later
9.In 32 years of business my staff and i have never been spoken down to so much and encountered the actions which occurred in this situation.Unfortunately we live in times where some people believe verbal bullying and using the threat of bad internet reviews can result in them getting their own way in all matters.
Thankfully with selling up to 1000 vehicles a year this was just an
. isolated and unnecessary case.
Written on: 27/04/2014
***CARSCENE TAKES THE JOY OUT BUYING USED CARS****
If I am your customer my partner is too. The car we purchased is ours. The review we left is OURS based on FACT. Your first statement is factually incorrect.
1. Easily rectified for who? Your ‘salesperson’ attended the engine management light, the salesperson merely reset the code and assured us there would be further fault. WE LOST TOTAL POWER ON THE DUAL CARRIAGEWAY and subsequently nearly got hit by another car. We then returned the vehicle AGAIN and you did get the repairs completed at a main dealer, as your garage could not fix the fault.
I have submitted all the relevant paperwork to the Review Centre and would be happy to show proof that the vehicle was sold with un-roadworthy front brakes and 80% worn rear brakes. An MOT tester checks the brakes on the day by a visual inspection for condition and a brake efficiency check can be passed even when the discs are metal-on-metal. They do not provide measurements.
The vehicle required multiple repairs even after having a so-called ‘Service’ by Carsecene. You have stamped my logbook and in your statement that has now turned to an ‘inspection’? The repairs should have been identified and taken care of in your service. That is, if your staff have the competence and you actually want to spend the money. The only reason you agreed to carry out the repairs is because you got caught out!
2. You are factually incorrect again! It is was not three months later it was within the three months warranty period that the clutch fault happened and I contacted you to claim the warranty. The manager did verbally agree to provide a courtesy car for the duration of my trip away whilst my partner would be collecting the car in the week when it was repaired. This was our agreement. In hindsight I should have taken the car to a reputable firm and paid wholly for the repairs rather than claim the warranty. Also a main dealer would be fitting genuine parts, with skilled technicians and have a dedicated customer service team. As you provide none of the above your comparison is ridiculous. I accepted your offer as the vehicle was still in warranty that was the only reason.
3. The problem started when I was stupid enough to purchase a vehicle from Carsene. The manager made a verbal agreement with myself and assured me that as I was working away I could return the vehicle at the end of the week and my girlfriend would pay for and collect our car when it was repaired. When she could not give back the courtesy car that you agreed could be returned at a later date you refused to allow her to make any payment. You then refused to release our car and the owner refused to talk to her further. You were very unreasonable and offered no negotiation. She required our car as she is a part-time carer for a family member.
4. If you would have had negotiated with us in the first place she would not have felt the need to retrieve our property. You did not mention that you then went to her place of work and removed our vehicle from private property and then you charged us £50 for you to ‘recover’ the vehicle. You also charged us £90 for the Courtesy Car that I used which you did not provide insurance on. So how can you charge for a courtesy car and not release our car? We paid these additional costs as you would not release our vehicle. As far as I am concerned you act like you need the money much more than me so enjoy it!
I reiterate that the Carscene response to reviews really does show the arrogance and chauvinistic mentality of this very dodgy car dealership. You only need to read previous reviews of Carscene to see that there is a consistency of arrogance and deceitfulness. GOOD BYE CAR-HORROR-SCENE ☺
Written on: 17/03/2016
Hi Patterson. I'm sorry to bother you, but I have a similar problem with a car bought from Carscene and I was wondering if it would be possible to get in contact with you privately and discuss it. Thank you!
written by BabyHuey on 04/04/2014
I was interested in a car and dealt with one of the sales staff who was excellent and helpful. I arranged to come and view the vehicle from quite a distance and I organised to take the car to a main dealer to get it checked out. Once this had been booked I called at around 0900 to give the timings but he was off that day so I spoke with another salesperson who informed me that there was other interest in the car. Consequently, and at short notice I rearranged my visit and check for the same day (a 500 mile round trip!) However they would not guarantee the car would be available unless I paid a deposit of £400. The terms were questioned and I was told not to worry as I would be sorted out in the event I did not go ahead. I should have been warned by the fact they charged another £6 to take the deposit by CC! I left about 30 minutes later for the 250 mile drive to Norwich from Durham! The car checked out and I arranged with Lee(who had come in on his day off!) that I would give him a firm decision the following morning. As I was leaving the owner approached me and essentially told me he had another interested party and to make up my mind there and then. I consequently verbally agreed to make the purchase, however due to unforeseen circumstances the following day I was unfortunately unable to complete the purchase. The car was subsequently sold the same day. The owner initially refused to refund my deposit through Lee and although he was asked to contact me he did not. I eventually contacted the owner directly and discussed the situation when he again refused to refund the deposit. I reluctantly offered to split the deposit and was told he would think about it over the weekend. I wrote a letter outlining my case and eventually received confirmation they would refund half the deposit - so it was an expensive non-purchase over and above the time and expense of an 8hour 500 mile drive main dealer check and Hpi! I did verbally agree to the purchase(under pressure) and had made quite an effort to secure the purchase, I was not some frivolous timewaster, however, sometimes there are unforeseen circumstances. How those situations are dealt with will indicate the integrity and worth of a company; in this case with zero costs from my withdrawal and an immediate sale I find it hard for them to justify even a £200 retention let alone the full amount. He was excellent but it was clear he did not have the final say. That is my experience, make of it what you may but I will not visiting again.
Written on: 24/04/2014
PLEASE READ!
This customer was made fully aware of the terms and charges relating to the placing of a deposit on a vehicle.
We had adhered to all the customers requests ie health inspections/work to be carried out on the vehicle.The customer was under no pressure but after spending considerable time with the salesman still seemed not committed to his purchase.
We did kindly informed him there was another party interested in the vehicle which is common practice, there was no pressure from us but we did need full commitment as to let the other customer know where he stood and at that point he was offered his full deposit refunded back to which he declined and said he was happy to go ahead!!!
After 3 days the sales staff were contacted saying he wished to pull out of the deal after agreeing it initially. We had taken the car of sale and carried out relevant work only to be let down!!!
I am sure anyone reading this can see we did act fairly only to have our name tainted by a one sided review.
The customer did request that a portion of his deposit be paid to the relevant salesman who had dealt with him from the start, so we are unsure why he then considered the need to post a review of this nature.
Written on: 24/04/2014
I am not entering into a to and fro on this - my last response.
Said yes (as mentioned initially) at 1710 on Wed, withdrew 0930 Fri, no work required to be done, car sold same day. Not 3 days later as intimated.
Pressure is subjective but I certainly felt it. Having paid a substantial deposit I would have expected a little leeway.
An expensive unfulfilling experience.
written by KnightG on 26/12/2013
Kia Sorento with one of those annoying on/off faults that never happen in the garage. When I was able to demonstrate the fault there was no hesitation. Car fixed with a loan car while they fixed the fault. Courtesy, service and politeness all the way. I would recommend these guys.
written by on 21/08/2013
I got my 206 estate from carscene 3 months ago and I am delighted. What a great little car!!! We were cautious, 1) because of some of the reviews we had read about carscene and 2) because we have been ripped of by a different car dealership before. That said, we went for it and received brilliant service, got a car that I feel was good value for money and because of our past experience, felt reassured that we were covered should anything go wrong within a reasonable time. I would genuinely recommend carscene to anyone.
written by on 13/07/2013
Recently purchased a car from carscene and I would advise everyone considering the same to go over the car with a fine toothcomb and check everything for minor faults.... Do not assume that if they sell a car with fsh etcthat it dors not have any faults. I noticed several and although the very polite salesman said they would be put right by their technicians they failed to do the job properly. In a nutshell I would not let their technicians work on my wheelbarrow let alone my car. Also the quality of valeting the car was substandard, admittedly they said they were very busy when I picked the car up but all they had done was given the interior a quick spray with a terrible cockpit shine type product. The exterior of the car was poorly prepared and had been given a poor quality wash after a very dry spell when the car was covered in dust.... End result was that parts of the car looked as though they had been washed with a brillo pad. You could argue I had the option to take the car back under warranty but seeing the mess their technicians made on their first effort no way would I let them near it again. In summary, although the majority of cars sold by carscene are probably ok I just would not let their staff work on it at all
written by on 09/06/2013
I went today to look at trading in my car at Carscene. I wish I hadn't and certainly won't be going there again or recommending them. The salesman who spoke to me was extremenly reluctant to enter into any form of negotiation, offered me £900 less than I've been offered for the car elsewhere and then proceeded to try to justify his price by making stuff up about the quality of the engine. I admit I'm no expert but the engine problem he cited has not been mentioned anywhere in the motoring press so I suspect he was blagging. To cap it all he just walked off when I told him what I was a reasonable price for the car which I was interested in (only £500 less than his asking price). Don't go to this garage if you want to try to negotiate and do your research!
Written on: 12/06/2013
In response to the above review the salesman was not arrogant, he was only stating facts about the part exchange price.
We quoted £400 under glasses trade in price due to the low spec on the car and also the poor paint work which would need rectifying before we could sell the vehicle on.
we adhere to glasses as they are the official trade/retail guide, sometimes the truth does hurt financially.
Written on: 12/06/2013
My comment about arrogance had nothing to do with the price offerd. I have been offered less than I was expecting for trade in from other garages in the past, but the salesmen have been courteous and friendly and I haven't left with a bad impression. The demeanor of the salesperson at Carscene was abhorent. He walked away from our conversation mid-flow for no reason I could fathom other than he didn't feel that he was going to make a sale.
I still maintain that the rationale for pricing trade in cars at Carscene may be flawed. It is certainly different from other garages who at least had a look inside the car and started the engine before making an offer (I offered the keys to the salesman and he didn't bother doing anything other than a walk around the car)
If perhaps the salesman bothered to examine the car with anything other than a cursory glance then perhaps some of the other reviews wouldn't be complaining about so many faults?
And also, is it just me or is Carscene's response overtly arrogant?
Written on: 12/06/2013
Our response was not arrogant but factual, and the salesman described is actually the managing director of the company with 32 years of experience of buying and selling vehicles.
written by on 06/06/2013
I brought a kia sorento xt on 55 plate with low miles for the year paying top money for the car. less than a week later the car is back with them with a gearbox fault they then said i drove the car in low drive but over a week later the car is back with a promise of we have fixed the gearbox from sales man. (who is nice when taking over 7500 pounds from my bank for the car)... The owner of carscence then promise me again it was fixed....After 6 months and under 3000miles i have now had to have the gearbox re-built costing me 1600 pounds. After a number of phone calls to carscence and again promise of help carscence have said its my fault With a comment from the owner of do what you want if you take me to court it will cost you more money....... IF YOU'VE GOT MONEY TO THROW AWAY GO TO CARSCENE BECAUSE THEY WILL TAKE IT FROM YOU AND LAUGH ALL THE WAY TO THE BANK
Written on: 12/06/2013
With response to this review, one VERY important detail left from this review is that the customer had driven the vehicle in a low 4WD gear for a long period of time and distance (as quoted by KIA only to be used off road or hill climbing) which anyone with any common sense would know you shouldn't do,it had in fact boiled the oil in the gear box resulting in it forcing it out of the breathers, at that point we informed the customer of his misuse, we refilled the gear box oil and the operation of the gear box seemed ok, the customer then ran the vehicle for 3 months and 3200miles.the resulting fault that the customers is aggrieved about is due to his misuse as when the gearbox was stripped down there was no breakage but evidence of overheating seals and burnt clutch plates.
We did not dismiss the customer we tried to help as much as possible, but we cannot be held accountable for driver error to which no one would warrant that!! the original bill quote was £2500 and through our ringing around we in fact did help reducing the bill to £1950 including V.A.T.
written by sapper-boy on 17/05/2013
Bought a 56 plate 60k SAAB a few months ago, went to check on fluid levels before a long trip and got hit on the head by the bonnet as the gas strut had failed, one email and two phonecalls and they invited me up when the replacement part was in and it was fitted in 5 minutes - totally fuss free.
written by leo7382 on 17/02/2013
I went to buy a car from Carscene thinking that the cars would be fault free. It could not be further from the truth. The 1st car I looked at was a 55 plate passat 140. Initially it seemed ok. Checking with VW it needed warranty work(free recall and diesel injectors), so while there I asked them to check for any other faults. I got a major surprise when told the car needed £2,700.00 to bring it up to scratch!! Confronting Carscene the comment was well do you think we'd sell you a car with that much work and not tell you? Yes actually. I immediately asked them to transfer my deposit of £300 to another vehicle, which to their credit they did. I looked at another Passat, this time an 07 plate and did my research again. I got a good deal on 2 counts. On the day of collection I was told "you realise we could have charged you an extra £500 as its a 170 and we sold it as a 140?" I knew this, but its not up to me to tell the salesman about the car I'm buying! 2 weeks after buying the car, the parking brake failed, Carscene claimed they fixed it and it would not go wrong again, it did 3 days later. Thankfully as I bought the car on finance through Close Motor Finance, these people are fantastic; they covered the cost of recovery and the full repair of £148.00 Had Carscene done it, it would have cost them £27 for a new parking brake switch! If you really want to buy from them, them go over the car with a fine tooth comb and do you research. Value for money? 3 because I got a car cheaper as they didn't know what they were selling!!! This review is factually correct and there has been NO FABRICATION OF EVENTS OR DETAILS.
Written on: 18/02/2013
I mentioned above about the parking brake failing on the vehicle I bought from carscene. It failed on a Sunday afternoon. After contacting them, he replied( remember the car was sold with a 3 month warranty), what do you expect me to do?
Fortunately an independent small VW garage were kind enough to recover repair the car 1st thing on Monday morning. This is where the £148.00 repair bill stemmed from.
I chose to take it elsewhere as I was sure I couldn't trust Carscene to dogma full repair with a new part.
Should both these comments require proof of verification, then it can and will be supplied.
Written on: 26/02/2013
In response to [name removed] review, the review is not totally factually correct but again another one sided opinion. if anyone would like the true course of events please call Carscene on 01603 466999.
why has it taken 5 months after purchase to put a review on now?
Written on: 26/02/2013
Carscenes response is completely incorrect and should evidence of a true nature be required, as I said earlier I AM prepared to stand by the original comment.
No doubt the finance company would also be willing to support their loyal customer who bought the vehicle and his completely correct comments, should they be required. Including ALL THE BILLS AND PAPERWORK TO SUPPORT THE PREVIOUS COMMENTS, if they should be required of course!!
As for not posting earlier? You are totally correct! I regret not posting this sooner!!
Happy shopping and BUYER BEWARE!!! :-))
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Carscene's Response to Daniel1231's Review
Written on: 03/03/2016
Thank you for your review but again its a one sided point of view, the vehicle was fully prepared by ourselves, handed over with total satisfaction from the customer. Around one hour later a SUPPOSED clutch slip in 5th and 6th gears at higher speeds was reported to which the customer was asked to return the vehicle for inspection. With his reluctance to do this we agreed for a reputable repairer to inspect and liase with ourselves. Totally on trust we agreed to supply a complete clutch assembly and pay an agreed labour charge. The parts were delivered but before an invoice for payment was requested we are shocked to recieve this review leaving us in the position of do we reimburse someone who we were were putting trust in who then shows no respect for ourselves ?
Daniel1231's reply to Carscene's Comment
Written on: 03/03/2016
Thanks for the reply Carscene, yet full of more lies but a reply non the less
I was not asked once to bring the car back to carscene if you ask your own salesman he will inform you he told me to take the car home and book it in for a local repair, I did so and had a phonecall from the mechanic to say only the clutch plate was posted and not a full clutch assembly. when the job was finished after me buying the necessary parts the mechanic then told me Carscene said they would not pay the labour charge as they could have it done for less.
If you are shocked by the review you obviously do not like people knowing the truth, and when you talk about respect you earn it by showing other people respect especially customers who are keeping your business going and not ripping them off like you clearly have to a lot of people and not just me as other reviews prove!!
Thanks again for your great reply.