Carscene Ltd, Norwich Reviews

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When I looked at the used car and asked for a test drive, I was told by the salesman "if the point is to try and get the price down we aren't prepared to lower it" - I should have walked away at this point. As I had driven the make before I thought it should be OK - everything looked alright but it's my first car. I got them to agree to do an annual service which they stamped so I bought the 6.5 year old car using finance.

However it was not serviced correctly and the vehicle consequently suffered engine damage 3.5 months later, just outside of warranty. Carscene are, via the finance company, repairing this (I used some template letters from Trading Standards) but I have not had use of a courtesy car and it has taken nearly two months now. They tried to contest they were at fault. Less major but still important is that they promised to put mats in the car and didn't, the clutch needed to be replaced in the first week (was not given any paperwork for this despite requesting it) and the air con was broken (which charmingly they asked me to pay for even though it was advertised as having AC and made no mention of it not working) I would tell my friends to stay clear.