Coms Reviews - www.coms.com

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★★☆☆☆
2.3 / 5
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  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 29/08/2014 by Hawkinspe370 (1 review written)

Throttling is now such an issue with COMS that I am leaving. There are many reviews already here about this. The service just keeps getting worse. When there are problems, there is no contact with customers. They will only tell you that they have a problem if you call them and ask them what's going on. … Read Full Review

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★★☆☆☆

“Heavy throttling!”

Written on: 03/07/2014 by Alejandrab285 (1 review written)

Absolutely awful! Very heavy throttling even at nights! Completely useless customer service unable (not allowed?) to answer basic questions. Ive been with BT and Virgin in the past but Coms is much worse! It was such a great service when with ADSL24 but it has been sold to Coms, with all customers and now its just rubbish! Massive overselling! Poor, poor service! Avoid them and save yourself frustration… Read Full Review

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★☆☆☆☆

“The worst ADSL provider I've ever had the misfortune...”

Written on: 19/06/2014 by RubberTreePlant (1 review written)

Coms plc bought my previous ISP ADSL24, with whom I had had absolutely exemplary service for many years, both in terms of the ADSL itself, as well as support whenever I needed any help. Coms destroyed everything good about ADSL24 and ran the service into the ground within 3 months of taking over. High pings, low throughput, terrible packet loss, failing DNS, useless support, the list goes on and on. Realising fairly early on where this was going, and being reliant on my internet connection… Read Full Review

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★☆☆☆☆

“Dial up Speeds for a Premium Price”

Written on: 21/04/2014

I was with ADSL24 for many years with excellent speeds, yes this was at a cost but I was happy to pay this for the service I received. Since ADSL24 were bought out by coms.com the speed has dropped to that of dial up. I would definitely NOT recommend coms.com The claims that a small percentage of users are hogging the network so they have had to introduce traffic management does nothing for those of that were with ADSL24 for years and got top notch speeds. I am still paying the same price… Read Full Review

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★☆☆☆☆

“Awfull Service - Avoid or your business will suffer!!!!!”

Written on: 13/04/2014

Running a service company we were sold this "great" VOIP service. This is a warning to all, DO NOT USE, again today we have no phones, even the divert function is not working so NO ONE can call us, I dread to think how much business we have lost by using them, if people can't call you they will not use you, thanks Coms.com. Three months in this is the 6th complete failure of services. Going back to BT before we go out of business!… Read Full Review

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Comscustomerservice's Comment

Written on: 17/04/2014

Good Morning

We have taken note of your query and would like to assist you.

Please contact us by phone or email or raise a ticket via our site.

We look forward to hearing from you.

Many Thanks,

Coms Customer Services

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★☆☆☆☆

“horrendous”

Written on: 10/04/2014 by Wiley259 (1 review written)

i came to coms when they took over adsl24 (who were awesome) coms.com are a joke. they now employ traffic management which drops my 17mb connection to just 35kb/s (yes that's correct 35kb/s) if i try to download anything at off peak times other than around 6.30am - 7.30am when i may just get full speed for one small download. i'm taking my custome elsewhere and i would advise everyone to stay well clear. to a family of very low users there's just no way we should be being penalised for a… Read Full Review

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Comscustomerservice's Comment

Written on: 17/04/2014

Good Morning

We have taken note of your query and would like to assist you.

Please contact us by phone or email or raise a ticket via our site.

We look forward to hearing from you.

Many Thanks,

Coms Customer Services

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★☆☆☆☆

“Rubbish”

Written on: 09/04/2014 by Emmy402 (1 review written)

worse than dialup speeds… Read Full Review

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Comscustomerservice's Comment

Written on: 17/04/2014

Good Morning

We have taken note of your query and would like to assist you.

Please contact us by phone or email or raise a ticket via our site.

We look forward to hearing from you.

Many Thanks,

Coms Customer Services

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★☆☆☆☆

“Worst Broadband supplier ever"”

Written on: 09/04/2014

worst Internet provider I have ever been with! Slow connection, throttled down to dial-up speeds even in their off-peak hours. Customer service is patchy. Surfing/email browsing is so slow, video streaming useless. Coms prioritise VOIP so everything is intentionally slowed to a crawl, so unless you use voip then go elswhere. This worse than Tiscali ever was, there are far better and cheaper iSP`s out there In a sentence "avoid at all costs"… Read Full Review

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Comscustomerservice's Comment

Written on: 17/04/2014

Good Morning

We have taken note of your query and would like to assist you.

Please contact us by phone or email or raise a ticket via our site.

We look forward to hearing from you.

Many Thanks,

Coms Customer Services

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★☆☆☆☆

“Terrible Broadband Supplier.”

Written on: 08/04/2014 by Amara473 (1 review written)

Throttle the hell out of your connection, makes it almost unusable. Not recommended at all... There are cheap and infinitely better suppliers out there… Read Full Review

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Comscustomerservice's Comment

Written on: 17/04/2014

Good Morning

We have taken note of your query and would like to assist you.

Please contact us by phone or email or raise a ticket via our site.

We look forward to hearing from you.

Many Thanks,

Coms Customer Services

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★☆☆☆☆

“Just doesn't work”

Written on: 20/06/2013 by boris0000 (1 review written)

If it worked, it would be a very nice product. The trouble is that after weeks of endless emails and phone calls to support, we still don't have a working telephone. It has been problem after problem after problem. And we only have one telephone we are trying to get to work! To be fair to support, they do generally reply quickly and are (usually) easy to get hold of. But that is no consolation to the endless frustrations that we have and are still experiencing. If it does work in the end, we… Read Full Review

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Stuk's Response to boris0000's Review

Written on: 04/07/2013

Hi, I'm sorry to hear about the miserable experience you've been having with Coms' service. If you'd like to discuss the problems, we might be able to help you with a quick resolution and savings on your bills. Ben

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★★★★★

“VoIP Service”

Written on: 14/03/2013

We have been using Coms.com now for over 5 years and although at the beginning the service and call quality were a little patchy, which we knew was going to be due to the ADSL connection we had, after we installed Coms broadband things settled down in terms of call quality along with the reliability after there significant investment in new servers etc. In terms of costs we have saved thousands over the 5 years and can live with minor disruptions VoIP can bring. Over all I'm very… Read Full Review

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Petedymond's Comment

Written on: 09/04/2014

Fake! This is Coms own review of themselves, using a subsiduary.

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★☆☆☆☆

“COMS great marketing LOW after sale support!”

Written on: 12/03/2013

We are using Coms since 2010 - we have decided to try to run our company lines with them - unfortunately nobody has explained to us that VOIP lines will not works with BT or VIRGIN routers!!! Its a shame as one of my lines is offline since 9 months now and after hundreds of emails and calls to COMS my problem is still unsolved. They have recommended to send me a router with pre-config to work with Virgin modem - also Coms asked me to pay for this (!!!!) - finally when I've received my new… Read Full Review

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★★☆☆☆

“We use their service. The quality is spotty at best....”

Written on: 14/03/2011

We use their service. The quality is spotty at best. When things break support doesn't have a clue as to what has happened. They want to help but can't say what is wrong. When our lines go down we cant get any help because coms's own lines are down as well. Account reps change all the time and the next person doesn't care about your problems. Overall the stuff tries their best, but it doesn't help us in any way… Read Full Review

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★★★★★

“Coms are very good, customer care well done and call...”

Written on: 02/04/2010 by Account1 (1 review written)

Coms are very good, customer care well done and call qualitly is very good.

very easy set up… Read Full Review

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★★★★★

“I have been very happy with their telephone system. I...”

Written on: 08/12/2009

I have been very happy with their telephone system. I have been up-and-phoning in couple of hours! Communication is crital clear, and it's been so quick and easy to setup that I recommend them to every businesses.
I also like their much their skilled, patient, and very kind technical support… Read Full Review

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★★★★☆

“Although they have changed their website to focus now...”

Written on: 26/09/2008 by nicolaswhat (1 review written)

Although they have changed their website to focus now on business users, home users like me have now the option to swap on the Personal VoIP site by a link on the homepage. Site is a bit confusing me sometimes, and would need more clarity.
I give a good overall rating since my voice communications have always been perfect. After all this is the most important… Read Full Review

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★★★★☆

“Did not work on my e65, though the support was fast....”

Written on: 04/03/2008

Did not work on my e65, though the support was fast. Sipgate worked flawlessly and i didn't want to fuss about any longer getting coms working on my new mobile… Read Full Review

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★★★★★

“Everything is working well with the coms.com system....”

Written on: 19/12/2007 by dannybrillant (1 review written)

Everything is working well with the coms.com system. very good advices, cost savings. And technical support extremely quick and efficient. Brilliant!… Read Full Review

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