FotoSENSE Ltd - www.fotosense.co.uk Reviews
Latest Reviews
★★★★★
“Great service”
Written on: 21/04/2013 by Gl3b
Fast support service. 2 years warranty and quick repair. Good prices. Overall I like my experience with fotosense and can recommend this company to other people. (read more)
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★★★★★
“Great after-sales service”
Written on: 19/04/2013
I was very impressed initially by the website and made my purchases. There was immediate contact by email confirming same and afterwards I received updates on the delivery schedules of the various goods. One of my purchases was damaged in transit and after a call to Kyle I was told to return it at their expense and it would be replaced asap. Customer care is of paramount importance and Fotosense has passed with flying colours.I will have no hesitation in recommending this company to anyone. (read more)
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★★★★★
“Absolutely Superb”
Written on: 17/04/2013
I don't use the word "superb" lightly, and so not very often, but it applies on this occasion. The gentleman who took my call ( for a Vanguard Heralder camera bag) was polite and friendly. The service was efficient and exemplary. I will use FotoSENSE again. (read more)
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★★★★★
“Great service, staff get back to you straight away”
Written on: 14/03/2013
I think FotoSENSE is great, I will be using it in the future for all my photography purchases. It is good value and the delivery is speedy. The staff were friendly and helpful, and got back to me straight away. (read more)
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★★★★★
“First class company and service to match”
Written on: 12/03/2013
Excellent service and fast delivery. I was kept informed about the progress of my order at each stage and received a very fast response to a query sent using the email 'contact us' link on their website. Have no hesitation using them again as my first choice for any photo equipment. (read more)
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★★★★★
“Its the Genuine Article ”
Written on: 01/03/2013
I bought so I thought a Cokin Filter Holder from a well known company on line and later on I bought a Circular Polorized filter which did not fit the filter holder .I had to buy A CORKIN FILTER HOLDER and this company came up with the genuine article . It arrived a bit late but that was due to the Christmas post . The service from the company was great .I have no hesitation in recommending this company to anyone .I am very satisfied with there service.!!! The only thing was it was a bit... (read more)
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★★★★★
“Excellent customer service!!!”
Written on: 25/02/2013
Trina was super helpful and kept me informed at every stage, realyl couldn't ask for more! Happy customer :) (read more)
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★★★★☆
“lumix flash Gun”
Written on: 21/02/2013 by Chugger12 (1 review written)
This company price matched the least expensive supplier I found and then deducted the postage making it the best deal. They responded quickly to my e-mailed questions and gave full details of dispatch and expected delivery. The deal saved me £60 on the listed price...and beat the cheapest available on Amazon. (read more)
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★★★★★
“Rec'd item less than 24 hours after placing order”
Written on: 19/02/2013
I was unsure whether to use fotoSense as I'd read some not so good reviews. However after struggling to find the item I wanted (DMW lt55 telephoto converter), I decided to take a chance. I'm so glad I did. I used a web offer of free delivery (FREEDEL at checkout). I was expecting to receive my order in 7-10 days with this free postage, but surprisingly I placed my order at 12.30 yesterday & received it 11 am today. I don't think that can be beaten & I'm a very happy customer. (read more)
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★★★★★
“Lastolite RayD8 Two Head Fluorescent Kit - 8035”
Written on: 11/02/2013 by David0 (1 review written)
Asked about these lights highly recommended went for it. kyle has a good knowledge of the products and recommended it for my purpose Order sorted rite away, good price , good service . (read more)
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Showing 1 - 10 of 118 Reviews
★★★★★
“WEB”
Written on: 24/01/2013 by johnycu (1 review written)
Hi,Idid not get on with the Web site, when I tried to pay at check out the page would close. Had two or three goes. GAVE UP in the end.Hey could have been wether related problems. Any way Thought I would speek direct to the guys on the phone. Very pleased I did,they were very helpful,did every thing over the phone and gave me free post for my bother. Now that was good. Then next day the courier arrived with my camera.Well packed every thing included.PS,what a lovely camera does what it says... (read more)
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★★★★★
“Lowest prices PLUS exceptional service”
Written on: 22/01/2013
It's not often that one finds a company that offers a comprehensive range of the latest photographic equipment at highly competitive prices. This is a long established family business with extremely high standards of customer service that, in an age of apathy and mediocrity, stand out like a flaming beacon on a stormy night! (read more)
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★★★★★
“Brilliant despite Lastolite”
Written on: 16/01/2013 by keithmorv
Service from Fotosense brilliant but let down by their supplier Lastolite. Could not fault delivery which was next day with a very professional courier service. Unfortunately Lastolite forgot to pack a power cable with the Flash head (this happened before when I ordered one previously from another supplier). Response to this problem by Fotosense was excellent, however Lastolite refused to send a cable to me directly. I am still waiting for a cable 5 days after I received the flash head. ... (read more)
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★★★★★
“Excellent Friendly Service”
Written on: 13/01/2013 by MalcolmLewis (1 review written)
Ordered one camera lens filter and the day after placing my order saw another different type of filter that I also wanted to purchase. Rang Fotosense and asked if they could include the second item on my first order to save paying postage twice. They were able to oblige without any problem. Sometimes it's the little things that count - great service, would highly recommend. (read more)
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★★★★★
“High quality on-line dealer”
Written on: 11/01/2013 by monarch500
The staff at Fotosense are very pleasant, helpful and knowledgable, and the service is amazing - camcorder ordered online at 11.15 on Day One, delivered at 10.00 on Day Two !! It was packed carefully and securely. I would recommend this retailer to anyone. (read more)
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★★★★★
“Brilliant Company - Would Highly Recommend”
Written on: 08/01/2013 by ElizabethMartin (1 review written)
I recently bought a camera from Fotosense and would as a result highly recommend them. I needed some advice so called their helpline and the young lady who helped me couldn't have been more helpful, she was excellent. She in fact offered to place the order for me but I needed a little more time to think and check/compare prices. After realising that Fotosense were by far the best value I ordered. The email confirmation said my order would take up to 3 days. In fact the order came the very... (read more)
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★★★★★
“Buy with Confidence ”
Written on: 07/01/2013 by Joeknight
Bought some binoculars worth £100... Was very impressed by speed of delivery and even though the item arrived with a damaged case, they were easy to contact and dealt with the issue superbly. Will certainly buy from them again. (read more)
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★★★★★
“Good fast service”
Written on: 04/01/2013
I ordered a Manfrotto Tripod from Fotosense and it arrived a day earlier than expected. I actually changed my mind about the model I wanted after ordering it and then returned it and exchanged it for the next model up. The exchange was handled quickly and easily. Good service. (read more)
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★★★★★
“Excellent”
Written on: 04/01/2013 by Nero27 (1 review written)
Very happy with my purchase. Easy to navigate site and had to call in for some help choosing the right model. Very courteous on the phone and order arrived next day. Great service. (read more)
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★★★★★
“Fantastic Service”
Written on: 02/01/2013
An excellent service, from prompt answering of emails from Trina and then a phone call to tell me that my order could be quicker if I had the same camera with a different finish. To add to the service the courier sent email and texts to confirm arrival and were spot on with their time. I would happily recommend FotoSense (read more)
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Showing 11 - 20 of 118 Reviews
★★★★★
“Easy website and super fast service”
Written on: 29/12/2012
Only bought a lens protector, but found FotoSENSE to be the best price on the product and delivery, ordered in the afternoon and arrived first thing in the morning. Excellent service, great price! Will use again. (read more)
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★★★★★
“Excellent service - beats other online retailers!”
Written on: 04/11/2012
I ordered a spare battery for my brand new camera. I needed it fast because I was going on holiday a week later. I'd experienced slow processing at retailers' end and slow mail delivery. But, the battery arrived next day, using normal 1st class post. Great, and thank you. (read more)
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★★★★★
“Great services, perfect product”
Written on: 23/10/2012
I bought a Billingham Hadley Pro with the better price i have seen on the web. Very good communication with the sale. (read more)
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★★★★★
“Great Service, Perfect Product”
Written on: 18/10/2012 by Steeve139 (1 review written)
I bought a 300mm lens from Fotosense. Ordered on the Friday, it came on the Tuesday. Lovely product, which I am pleased with. Packaging was generous and effective. I chose fotosense because they had stock (this is a micro fours thirds mirror lens, so hardly a common item). They also had the lowest price of any source which I am prepared to use. I usually go for well known dealers with UK addresses, and UK stock. I will be recommending fotosense to friends and strangers alike. With... (read more)
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★★★★★
“Good customer service”
Written on: 05/10/2012
Phoned first to check stock, then ordered FZ200. When I tried to order this, plus a filter online it wouldn't let me enter next day delivery. Phoned again to check this, & explain that I needed the camera next day. The very helpful lady I spoke to said she would look for my order and ensure that the camera was sent next day. This was done and the camera arrived in a timeslot from DPD at 11.16. Have just received an e-mail (6 days later) for delivery of the filter for Friday. I cannot fault... (read more)
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★★★★★
“great value and very good service”
Written on: 30/09/2012 by speculatrix (5 reviews written)
I got a very good deal on a Panasonic G5-X kit, and unfortunately fotosense sent out the basic G5 kit by mistake, but they were very quick to sort the problem out sending a replacement by next day courier who also collected the wrong one. It was a simple mistake to make especially since I'd paid extra for expedited delivery and had raised a ticket to ensure minimal delays due to me going away so I think I rushed them. Fotosense's customer service responded quickly to my ticket requests, and... (read more)
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★★★★★
“Speedy Delivery to Australia”
Written on: 25/09/2012
Peace of mind is important when you undertake a significant purchase over the internet, from the other side of the world. Fotosense was most speedy, professional and courteous in remedying the initial glitch (regarding obtaining my tracking number). That information maintained my confidence . . . as did quickly confirming that my Burris Binoculars had been despatched the same afternoon as my order (Friday), and by Tuesday had already journeyed around the world and were now with Australia... (read more)
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★☆☆☆☆
“Incompetent staff and service!”
Written on: 20/08/2012
I ordered a Nikon battery charger mid July and was informed that delivery would be between 1 and 3 days! After 4 days I telephoned the store, eventually got through and was promised expedited delivery at no extra cost and that my order would be posted that day, it didn't arrive but an email arrived four days later advising that the item would be delayed for a further month. It offered a cancellation via a link in the email which did not work! So I went onto the website and cancelled the... (read more)
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★★★★★
“nikon battery pack”
Written on: 14/08/2012
Fantastic service,fast delivery and very well packaged.Excellent communication,very reasonably priced too. Web site was very easy to navigate and access what you need to know.A+A+A+A+A+. Would recommend to my friends and family for a pleasurable transaction. Liked the site a lot, cant think of any thing bad to say. (read more)
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★★★★★
“Service”
Written on: 14/08/2012 by Fimmo8
I ordered a Nissin Di866 flash gun at 3.30pm on the Monday and it arrived, well packaged at 9.35 am the next day.Phoning the sales people was quick and efficient but the delivery service was better than First Class. I'll be looking at the fotoSEnse site first when i need more equipment. (read more)
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Showing 21 - 30 of 118 Reviews
★★★☆☆
“Got there in the end”
Written on: 24/06/2012
I ordered a Velbon tripod head which was very good value; it also arrived very quickly - so far so good. However, unfortunately it arrived with a part missing. After a couple of phone calls the missing part arrived 10 days later, so I've ended up with what I wanted and at a good price. The guys at FotoSENSE were helpful when I got through on the phone, but FotoSENSE could have been more proactive with keeping me informed. Also, if they had checked the package before dispatching it, they... (read more)
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★★★★★
“Binoculars ”
Written on: 21/06/2012 by frundlemud (1 review written)
I decided to buy a Barr and Stroud series 4 8x42 binocular set. I ordered them on Tues afternoon and they arrived Wed noon by first class post which I paid for. The Bins were £100 and are excellent quality with all the accessories included in the box. This is the first I have dealt with Fotosense but I can highly recommend them. Very pleased. (read more)
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★★★★★
“repair job”
Written on: 30/05/2012 by DantheMan49
My camera was repaired quickly and without fuss, free of charge as per warranty expectation. (read more)
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★★★★★
“Excellent price and delivery”
Written on: 26/04/2012 by mrjohnson99
Best price I could find for the binoculars I bought. In spite of choosing the 7-10 day free delivery, they came the next day. The courier (DPD) sent an email at 09:30 on the day of delivery telling me within which hour it would arrive....and it did. Flawless buying experience. (read more)
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★☆☆☆☆
“Never had the stock”
Written on: 25/04/2012
After waiting for 4 days for my order to despatched, I contacted Fotosense to find out what was going on only to be told they didn't actually have any stock. Timewasters, avoid! (read more)
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★☆☆☆☆
“Poor service & even poorer delivery.”
Written on: 23/03/2012 by videonastie77 (1 review written)
Ordered a Billingham bag, which cost over £200, was told item is in stock on two occasions. Only for the item to be kept in processing for 4 days. I was then told that I should of paid an extra £8 to get it delivered quicker. Rubbish. (read more)
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★★★★☆
“Christmas day saved by excellent customer service”
Written on: 24/12/2011 by jjwilson (1 review written)
I ordered the camera on-line on Saturday 17th December and paid for 48 hour delivery, the camera was for my daughter and I had made a big thing about her not getting any other presents if the camera was what she wanted. I hadn't received any despatch notification by the Wednesday so I emailed fotosense that night telling them that it was for Christmas and asked if I would receive it before Christmas day, I received an email back straight away saying that someone would deal with my query. ... (read more)
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★★★★★
“Fotosense; Fuss-free fast response to order change ”
Written on: 22/12/2011 by Winky-Wonky (1 review written)
Well done team Fotosense. Ordered a camera on 21-Dec, but then found I had been subject to duff internet info: someone declared (not fotosense) that the only difference the two models I was looking at was that the higher spec one has the the geo-location thing, whilst it's underling hasn't. So I ordered. However: Quick check post order: checked out the video. Underling = 720, Higher spec = Full HD. Full HD would be better for us. Not clever, but we were where we were. However, contacted... (read more)
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★★★★★
“Panasonic TZ10 - Fast Delivery and Excellent Service”
Written on: 17/12/2011 by FluidIrie
I had initially bought this camera from FotoSense in Jan 2011. They had the best price on the net and it was delivered extremely fast along with the bundle of additional items I had paid for. I had some problems with the camera in Dec 2011. It was still under the 3 yr warranty. I contacted FotoSense who asked me to send it back to them. It was returned within 10 days withe the fault fixed. Great service, excellent company and will be using them again / recommending to friends and family. (read more)
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★☆☆☆☆
“Apalling sales service”
Written on: 13/11/2011
On needing help purchasing some photographic gear I got in touch with fotosense but I have never come across such an apalling sales service. Fotosense totally ignored four emails outling what I needed (Of which the value was about £2000). I telephoned twice, the first sales guy was impatient and rather unhelpful. On the second occasion the female assistant was more than useless. She promised an answer to my last email within the hour but they still haven't replied. If they can't be bothered... (read more)
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Showing 31 - 40 of 118 Reviews
★★★★★
“Best online Photography supplier”
Written on: 30/09/2011
Great service, ordered at 3pm and lights arrived next Morning. Thanks! (read more)
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★★★★★
“Panasonic Close Up Lens and Adapter”
Written on: 03/09/2011
I had already ordered the above items from a different supplier where I had been led to believe these were in stock. Having ordered the items beginning of August and then told it would be another 14 days I cancelled the order and contacted FotoSENSE who had the items in stock. They dispatched them immediately and I received them promptly. The service was friendly and the prices and postage very competitive. Based upon my experience I would be very happy to recommend FotoSENSE. (read more)
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★★★★★
“brilliant service all round”
Written on: 22/08/2011
orderd the panasonic 45 200 lense on the fri as next day delivery and was delived early saturday morning .also great product and price ,communication by email very good ,a brilliant company to deal with (read more)
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★☆☆☆☆
“If you want good service, try elsewhere!!”
Written on: 17/08/2011 by fujiuser (1 review written)
Having had an Olympus VR-310 delivered by fotoSense, i eagerly unpacked it, connected it the computer and watched the camera crash whilst loading the software. Upon contacting the seller,i was told to return the camera and the battery pack and postage would be refunded. I was told that another camera would be despatched straight away. I was also told to return all the cables and paperwork from the first camera. It took 2 days before another camera was despatched and when it arrived, it had... (read more)
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★★★★★
“Cokin 77mm THO.75 P-Series Adapter Ring (P447)...”
Written on: 25/07/2011 by BrixhamImages (2 reviews written)
I was very surprised to receive this adapter so quickly. Today is still two days prior to the first of the range of expected delivery dates, which is unheard of! The item is perfect, and I'm now very happy to be able to use it on my Nikon D700 with its AF-S Nikkor 24-70mm 1:2.8 G ED lens. This is good service at the top end of the scale. Remember FotoSense for your photographic requirements! (read more)
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★★★★★
“A great purchasing experience”
Written on: 05/07/2011 by BreweryPaul (1 review written)
Thanks to all at fotoSense especially Tom After a sad experience with Camerabox during the last six weeks when I was continually lied to and misled about my order I finally got a refund from Master Card. After researching fotosense but still being a bit wary about going online I phoned and spoke with Tom who was very, very helpful. Thank you for restoring my confidence in online purchasing. I ordered a Sony WX7 at 1.30 on 30 June and the camera was delivered 1st class post this... (read more)
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★★★★★
“Very prompt service”
Written on: 24/06/2011 by Cronanfeeney (3 reviews written)
I ordered my goods on Wednesday afternoon and they were delivered to Ireland on Friday morning. Customer service were polite, helpful and answered in less than 2 mins on hold. I would have no hesitation in using this site again or in recommending it to any one else. (read more)
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★★★★★
“Very prompt service”
Written on: 24/06/2011 by Cronanfeeney (3 reviews written)
I ordered my goods on Wednesday afternoon and they were delivered to Ireland on Friday morning. Customer service were polite, helpful and answered in less than 2 mins on hold. I would have no hesitation in using this site again or in recommending it to any one else. (read more)
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★☆☆☆☆
“Appalling”
Written on: 22/06/2011 by tenzan (1 review written)
I ordered two items, which were indicated as being in stock. However, one of the items delivered was different to the item I had ordered. No explanation, no e-mail sent before delivery, just 'here we go, I've decided to give you this'. Even the invoice hadn't been changed to indicate that it was a different item. When I e-mailed, I was informed that what I had ordered was discontinued (so why was it indicated that it was in stock), but no explanation was given as to why I was not informed... (read more)
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★★☆☆☆
“AWFUL EXPERIENCE ”
Written on: 02/06/2011 by benjaminlangford.co.uk
Firstly let me say the customer service is rubbish. The first lastolite ezybox I ordered was fine. Great product, on time delivery. However I have today received exactly the same product, but for some reason the lastolite stand has been replaced with a manfrotto stand. The manfrotto stand is worth £10 on ebay and is absolutely awful. So I ring up FS and complain, the manager, an absolute sarcastic moron just says well send it back, when I reply it will cost me to send it back he suggest I... (read more)
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Showing 41 - 50 of 118 Reviews
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Guest's Response to tenzan's Review
Written on: 23/06/2011
We feel this review is very misleading to other consumers. We would like to explain what happened with this customers order to enable you to make up your own mind if this deserved a one star rating.
Firstly the customer ordered at 12 o’clock on the 21/06. Her goods were delivered the very next day despite her paying for a longer delivery method.
The customer ordered a Marumi filter priced at £56 and a Hoya 67-72mm Step up ring at £9, For those that don’t know a step up ring is a piece of metal with 2 thread sizes that convert a 67mm thread to a 72mm thread to enable a lens to have a larger filter on it. In this case for the Marumi 72mm filter.
The customers order went to the warehouse to be packed and it was found that the Hoya step up ring was out of stock. In the event of Hoya step up rings being out of stock we automatically substitute for a Cokin step up ring. This is identical to the Hoya one in every respect. It is manufactured in Japan to the exact spec of the Hoya one.
He shipped the customers order on the same day they ordered and they received both items by next day delivery.