Very disappointed with the finished look,the photograph hasn't been put on straight all out of balance. This was done in store.I also purchased 4glass coasters and a mug which are ok but a mug purchased elseware had an extra picture added with a greeting for less cost ,so maybe not good value either

My photo calendars and picture was due in today and I'm now told that the order hasn't come in and can I go back tomorrow. Put simply, if an order is due on a certain day I expect it on that day! I now have 4 people with out Christmas gifts as I'm not around to collect the order!

I arrived on a sunday to be told could I come back another day as I wanted them to take the pictures and frame four pictures. Came back on the Wednesday still to busy went back on the Thursday to be spoken to like a piece of dirt. to be told she had had a bad day and apologies of which she gave us an appointment on the following day and 10 percent discount. I couldn't make the appointment so my partner took the boys well I could cry I have paid 40.00 for something that I will not even be able to use the lady obviously isn't qualified to take pictures as being a mother the pictures are awful, its my own fault I feel for using such a service as no one seems to no what they are doing.

Needed a whole load of prints in a hurry, and the mother in law recommended Tescos photo service. So we drive to the store, around a tenners worth of petrol, to find the store open (which we knew about, obviously) and the photo store closed (which we didn't, as their website is rather less useful than some popular diseases). On asking at customer services, we are informed that 'This is now operated by another party', meaning they have sold it. The prices were frankly a joke, with the headline price of 5p only achievable for very large quantities and a 3 day wait. Real world quantities or 'while you shop' waits weren't even close to this price. I would have liked a website that told the truth, opening times, prices, things like that, and I could then have decided to not bother, and use the internet. Snapfish (HP) handled the printing for 3.8p a print (including postage), and I wish I had never bothered going to Tescos. Summary, save your petrol, and the rather dirty experience that tescos always is, and use another service. Tesco: Oblivion awaits, Lidl (In sevenoaks anyway) is now a more pleasant experience, selling better food, for less money. This does not bode well for the future of your shareholders.

Just ordered a couple of photo calendars. It looks and feels horrible and I am almost embarrassed to give it as a gift. It is cheaply bound on horrible paper and does not even feature UK holiday dates. The old adage applies that you get what you pay for, although £5 is too much for this given how rubbish it is.

spent more then 2 hours designing my photobook online, tried there automatic create and it cropped the pictures so half peoples heads were missing. was pleased with overall look online and chose a store further away because it said FROM 1 hour however they actually mean 7 days regardless of where you collect from only found this out after phone call to customer service. however checking status 3 days later status said ready for pick up in store so made special trip at end of long work day to be told no photobook there. store staff very helpful and phoned online centre who she reported were rude and unhelpful even to her and there is nothing they could do til after the 7 days. . photobox always great offers and deliver within 3 days only tried tesco because of a special ofder they sent through but will never use again take notice of all the negative reviews littering the internet and avoid

Having had cards printed as thank you notes following our wedding, the quality of the card is so poor that I really don't want to send them out. The clarity of our photo is by far lost in the reproduction of the card. Having paid to have them printed and waited a week for them to arrive I am so disappointed that I now have to pay another company to get them reprinted elsewhere. Distorted colour and blurred lines, if I could give less than one star I would have.

I have used Tesco Photobook several times to create books for family members to mark the passing of their key anniversaries. I ordered two identical books in Jan 2012 and when they arrived one was perfect, but in the other the photos' orientation was offset by 90 degrees (imagine reading a book and folding the pages upwards). I chuckled and thought Tesco would just reprint one. Sadly no. After many emails from me and sporadic responses from them I still do not have the product I paid for. What makes me cross is that they seem to ignore my emails - don't they manage the Photobook operation? I am still writing to them, but don't even hold out much hope for an apology.

Terrible customer service if you have the books delivered to a store. They don't tell you whether they have arrived or not and when you call the customer services they tell you that you must call the store to find out if they are there. You can't get through to the store by phone so you call in. When you call in they know nothing about it and say that Tesco online will email you when the goods are in which they deny. Customer services then tell you that the store should phone you when the goods are in the which they deny. You are shunted from pillar to post and no-one wants to help you. I travelled from one town to another 3 times to see if my photos were at the store, two of the times because customer services told me the books should be there. It was like being in a Kafka novel with no rhyme nor reason but less enjoyable. Use the service at your peril.