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Written on: 28/02/2016 by Gemma360 (1 review written)
Ordered a canvas print. The email confirmation clearly gave 7 days. Turned up at the store on the day and no print. Furthermore they could not give me any timescale or follow up on the order. Intended as a Birthday present so I am unimpressed. No response to email complaint sent… Read Full Review
Written on: 13/04/2015 by Joannabail1 (1 review written)
Ordered a canvas from Tesco for collection in store, the email clearly stated it would be ready in 7 days and when I went to collect it the lady looked for it for about 10 mins and then said it was delayed. 4 days later I went back and it had arrived but the edge of the canvas was damaged! The manager said it had been damaged in transit and blamed a company called dex I was not happy so she said she could get another one sent. 7 days later I got a call to say it had come in and so made a… Read Full Review
Written on: 25/12/2014 by mcHowell269 (1 review written)
placed an order on tesco site for a canvas with pickup from my local branch. Order never arrived and pushed for time i decided to email and then phone. Could not get through by phone after I eventually found a number in manchester so I emailed, got a message back saying they were busy! 6 days later an 5 more emails to them and still no response, give up and will be heading back for a refund!… Read Full Review
Written on: 23/12/2014 by Grant300 (1 review written)
Ordered a canvas from tesco online and selected collect in store. Got confirmation of order and date to collect it, so good so far. Went to collect it and told it was delayed! Went back 2 days later and still no canvas and no real apology just blamed some company called hareir Went back 2 days later now 5 days late and not there!!! Have been trying to contact them by email and telephone and cannot get a response so seriously annoyed, no wonder Tesco is going down the pan… Read Full Review
Written on: 23/12/2014 by NatalieAmy123 (1 review written)
My photo calendars and picture was due in today and I'm now told that the order hasn't come in and can I go back tomorrow. Put simply, if an order is due on a certain day I expect it on that day! I now have 4 people with out Christmas gifts as I'm not around to collect the order!… Read Full Review
Written on: 22/11/2014 by mtichbon (1 review written)
While the photos were printed within the hour the quality was awful, all the prints come out dark and yellowy. They like better in the raw format before I tweaked them, I couldn't just printed them at home!… Read Full Review
Written on: 08/09/2014 by badgersam (1 review written)
I arrived on a sunday to be told could I come back another day as I wanted them to take the pictures and frame four pictures. Came back on the Wednesday still to busy went back on the Thursday to be spoken to like a piece of dirt. to be told she had had a bad day and apologies of which she gave us an appointment on the following day and 10 percent discount. I couldn't make the appointment so my partner took the boys well I could cry I have paid 40.00 for something that I will not even be able… Read Full Review
Written on: 02/09/2014 by katoosh525 (2 reviews written)
Needed a whole load of prints in a hurry, and the mother in law recommended Tescos photo service. So we drive to the store, around a tenners worth of petrol, to find the store open (which we knew about, obviously) and the photo store closed (which we didn't, as their website is rather less useful than some popular diseases). On asking at customer services, we are informed that 'This is now operated by another party', meaning they have sold it. The prices were frankly a joke, with the headline… Read Full Review
Written on: 07/04/2014 by Jess2812 (1 review written)
I have ordered canvas for my friend's sons birthday. It was made by real awful thick heavy wood frame and image mirrored. Which meant his half of his head is on top of canvas and half of the feet folded into bottom of the canvas. He is not an object! Havent they got a sense to how to do their printing. Even though i chosen mirror image they supposed to be the experts. When i rang to customer service team advisor i have spoken to was very rude and read out the definition of mirror image… Read Full Review
Written on: 31/03/2014 by 494Serrano (1 review written)
Very disappointed with the quality of the photo. The seemed to have brightened the photo which has completely changed the colour the grass has went from a lovely dark green to a straw colour, my dog with a lovely deep mahogany colour has been changed to paler colour and I also have an upset photographer. It is not very good when a home printer can make a better job… Read Full Review
Written on: 11/12/2013 by ibblybibbly (2 reviews written)
Just ordered a couple of photo calendars. It looks and feels horrible and I am almost embarrassed to give it as a gift. It is cheaply bound on horrible paper and does not even feature UK holiday dates. The old adage applies that you get what you pay for, although £5 is too much for this given how rubbish it is… Read Full Review
Written on: 18/09/2013 by ishybonbishy (1 review written)
spent more then 2 hours designing my photobook online, tried there automatic create and it cropped the pictures so half peoples heads were missing. was pleased with overall look online and chose a store further away because it said FROM 1 hour however they actually mean 7 days regardless of where you collect from only found this out after phone call to customer service. however checking status 3 days later status said ready for pick up in store so made special trip at end of long work day to be… Read Full Review
Written on: 15/08/2013 by EJTLAING (1 review written)
Having had cards printed as thank you notes following our wedding, the quality of the card is so poor that I really don't want to send them out. The clarity of our photo is by far lost in the reproduction of the card. Having paid to have them printed and waited a week for them to arrive I am so disappointed that I now have to pay another company to get them reprinted elsewhere. Distorted colour and blurred lines, if I could give less than one star I would have… Read Full Review
Written on: 06/05/2013 by AlanfromAlcester (1 review written)
I have used Tesco Photobook several times to create books for family members to mark the passing of their key anniversaries. I ordered two identical books in Jan 2012 and when they arrived one was perfect, but in the other the photos' orientation was offset by 90 degrees (imagine reading a book and folding the pages upwards). I chuckled and thought Tesco would just reprint one. Sadly no. After many emails from me and sporadic responses from them I still do not have the product I paid… Read Full Review
Written on: 17/02/2013
I spent many hours of my Sunday afternoon creating a photobook for my grandparent and so it would be in time for Christmas. However, when i was finished creating the photobook the photobook would not upload to the tesco server. I tried numerous times on may computers to try and upload the photobook but nothing happened. PS. The programme is very difficult to use and is not very responsive.I recommend using Blurb instead it is so much more user friendly. I would definetely NOT recommend it… Read Full Review
Written on: 17/09/2012
This is the third time I have been disappointed with the Tesco photo service. In 2007 the pictures had to be reprinted because a white border appeared on 2 edges of all the photo's. In 2009 the photos were not great either, rather dull - the colours were wrong. At the time I blamed my camera and bought a new one, looking back at the digital images on my pc I realise that I paid for poor quality pictures - too late now. This year the pictures are all dark and have been significantly… Read Full Review
Written on: 22/06/2012 by Pursglove (1 review written)
Terrible customer service if you have the books delivered to a store. They don't tell you whether they have arrived or not and when you call the customer services they tell you that you must call the store to find out if they are there. You can't get through to the store by phone so you call in. When you call in they know nothing about it and say that Tesco online will email you when the goods are in which they deny. Customer services then tell you that the store should phone you when the… Read Full Review
Written on: 22/12/2010
Just tried getting some photos developed at standard size (6 x 4) to frame for the wall.
Highly disappointed with the quality of photos from the machine. I have now tried two separate stores: the first the pictures were not sharp; at the second the pictures were sharp but dark and grainy in quality.
Neither set were good enough to frame.
Will not be using Tesco again. Would happily pay more for quality over convenience as this was a total waste of money… Read Full Review
Written on: 26/11/2010
Ok so i have sold some Dalmatian puppies and decided it would be nice to give the buyers a photo album of the pups as they grew up.
17th November i sat for an hour and 1/2 uploading nearly 400mb of photos to Tesco photo online. On thurs 18th November the tesco website status said : 'pick up' - clicked on more info 'your item is ready to be picked up in store' Great.
A trip to tesco 4.5miles, no photos, "sorry there not here yet."
ok so Friday evening i go down, still no pics, Saturday… Read Full Review
As rated by our community of reviewers
" Avoid this company at all costs - truly awful and unreliable " Read More
" Shocking customer service!! DO NOT BUY FEOM THEM!! " Read More
" Chesterfield Instore branch excellent! " Read More
" Knowledgeable, Helpful, Competitive " Read More
" Service without a smile " Read More