Snug Mattresses Reviews - www.snugmattress.co.uk

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★★★★★
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Latest Reviews

★★★★★

“Excellent quality and value ”

Written on: 19/01/2014

I have purchased two Snug Pocket sprung 1200 Outlast memory foam mattress (Single 3ft (90x190x23cm)) £299.00. one in 2011 and one in 2013. Thesews mattresses are very comfortable and after 2yrs of use the older one has not shown any sign of wear and tear or any dipping hence when it came to renewing my daughters mattress I chose the same product. Delivery was prompt and efficient and I would have no hesitation in recommending this product. My teenagers say they love the bed and say… Read Full Review

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★★★★★

“Snug 135 x 190 x 7.5cm (Double Bed) Memory Foam Topper”

Written on: 24/08/2013

After buying a new mattress that turned out to be a bit too firm for comfort, I was looking for a way to solve the problem without too much further outlay. I did extensive research into memory foam toppers. I had read somewhere on the net that 66kg/m3 was the minimum density to consider, and I found that most auction site memory topper adverts either didn't mention a kg/m3 rating at all, or the density was way lower (around 33kg/m3). Anyway, I took a chance that the Snug topper, at 50kg/m3… Read Full Review

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★★★★★

“Best Night's Sleep Ever.......”

Written on: 18/06/2013

I DID recommend! When my father-in-law saw my Snug Premium Coolmax Topper, he wanted one too.....so I got back online an ordered him one too! It was swiftly delivered, and he says it gives him the best night's sleep ever! I told him so! Really great product. Nothing not to like whatsoever! Am telling all my friends too… Read Full Review

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★★★★☆

“very comfortable”

Written on: 07/06/2013 by hdalziel (1 review written)

I was pleased with ordering and delivery process - we have had the 7.5cm mattress topper for 5 months and are very happy with it. Its both comfy and soft without losing its structure… Read Full Review

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★★★★★

“Best quality...worth paying extra!”

Written on: 18/05/2013

Good service, quick delivery, well packaged. Definitely a high quality topper. I did a bit of research before buying this to ensure it would last a long time… Read Full Review

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★★★★★

“Great service”

Written on: 18/05/2013 by gemmabee (1 review written)

I have had 2 mattresses from this company, both have been of a high standard and came quickly. Great communication, phoned me to informed me it might be longer than expected due to the weather. it came within 3 days instead of 2. free pillows are of same high standard. Does have a strong odour for first few days. not harmful. just have the window open for a few days and smell goes away. they do instruct the reasons for the smell and it is not harmful. Great information booklet comes with… Read Full Review

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★★★★☆

“150x200x5cm Outcast Memory Foam Topper”

Written on: 17/05/2013 by pcallow (1 review written)

Very Comfortable, good value for money, thickness just right keeps the overall height of the bed down… Read Full Review

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★★★★☆

“Good Value Foam Mattress”

Written on: 13/05/2013 by PJKYTE (1 review written)

I researched memory foam mattressess for a long time, before I found Snug. I was impressed with the amount of detail in the descriptions of the various types of mattress they offer and the ease of navigation around their website. I chose a Snug Superior Outlast 750 mattress as the best value mattress for my needs at about £300. The ordering and delivery process was easy and the mattress arrived on time as promised. I have had the mattress for approx. two months now and it has been exactly what… Read Full Review

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★★★★★

“Excellent Product and Service”

Written on: 12/05/2013 by Eleanor57 (1 review written)

I purchased a single Snug Super Coolmax Memory Foam Mattress in March this year for my daughter. I was impressed with the service I received particularly the quality of the product and the delivery time. I have since recommended this product to friends who are thinking of buying a memory mattress as I think it is excellent value for money… Read Full Review

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★★★☆☆

“Very Comfortable Mattress”

Written on: 04/05/2013 by Peterch (1 review written)

I purchased a single Snug Superior Outlast 1000 memory foam mattress and on opening the packaging the chemical smell was very noticeable but this disappeared after about 5 days of use. The website had stated the softness/firmness rating of 3 but we found it to be a little bit firmer than this and my daughter commented it was too firm. I have previously purchased a king size Supreme 1000 which was had a rating softness/firmness rating of 3 and found this to be luxuriously soft… Read Full Review

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★★★☆☆

“Memory foam hint...”

Written on: 29/04/2013 by Amerie (1 review written)

I have only good things to say about snug. I think their products are top quality, they were very flexible with delivery and if you are looking for any of their range of products I would recommend them. However, make sure you try before you buy. Make sure that Memory foam in particular is for you because it can go either way. I had to take my mattress cover off a week after it was delivered because memory foam does not help me sleep. My mum bought the same one however and raves about it... sad… Read Full Review

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★★★★★

“BEST NIGHT SLEEEP IN A LONG TIME”

Written on: 23/04/2013 by HELENVASQUEZ (1 review written)

WE WERE RECOMMENDED THE SNUG MATTRESS BY A FAMILY MEMBER. I PURCHASED A SINGLE MATTRESS FOR MY DAUGHTER LAST YEAR. IT TOOK HER A WHILE TO GET USE TO IT BUT AS IT HAD A GUARANTEE OF FULL REFUND IF NOT ENTIRELY SATISFIED I DIDNT WORRY. AFTER A WHILE SHE FOUND IT SO COMFORTABLE. THREE MONTHS AGO WE BOUGHT MY SON THE SAME MATTRESS, AGAIN THE SAME THING HAPPENED IT TOOK HIM A WHILE TO GET USE TO IT. TWO WEEKS AGO MY HUSBAND AND I ORDERED THE SAME MATTRESS IN KING SIZE. DIDNT TAKE US LONG AT ALL… Read Full Review

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★★★★★

“Relaxing sleep”

Written on: 23/04/2013

Provides a comfortable sleep,mound to the body really well.My back pain reduced when started to use it.Stronger recommend… Read Full Review

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★★★★★

“Memory foam mattress”

Written on: 21/04/2013 by Fergiestuart (1 review written)

Brilliant,most comfortable mattress ever,all as described in sales recommend to anyone Delivered on time Absolutely no hassle extra bonus 2 free pillows Will done SNUG… Read Full Review

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★★★★★

“Super product with a service second to none”

Written on: 21/04/2013 by Gunter1 (1 review written)

I ordered a King-size 7.5cm Outlast 85kg Memory Foam topper on Wednesday, 3rd April 2013 and was astonished when it arrived the very next day at my holiday home in Keswick. This was the second topper I bought from Snug as the product, price and delivery are the best on the website. The topper has converted my Vi-Spring mattress into a luxurious product which heps my wife with her arthritic pain and gives her a good night's sleep. I can highly recommend this topper to anybody; a small price to… Read Full Review

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★★★★☆

“Very comfty and firm (supports my bad back!)”

Written on: 18/04/2013 by freckly99 (1 review written)

I have just recently purchased a Snug Super Coolmax Memory Foam Mattress from yourselves. At first I wasn't sure as it was very different to my usual pocket sprung mattress. I wanted a memory foam one as I had been recommended it because of my back problems. I have had the mattress for 1 month now and I must say I am really happy with it, I don't appear to be getting back ache anymore and its very comfty. I particularly like the fact that when my husband gets up in the night to visit the toilet… Read Full Review

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★★★★★

“Great for less painful nights sleep.”

Written on: 15/04/2013 by goodnightsleep (1 review written)

I Suffer with Sciatica and I have been trying to find a more comfortable mattress as I have not had a good nights sleep in years. I bought a expenssive mattress with individual springs and pillow top but it did not help much. I then looked for a way to improve the mattress and found this site (Snugmattress.co.uk) Decided to take the plunge and order a memory foam topper, the "10cm Snug Premium Coolmax topper" What a difference to my back it made. Pain has reduced considerably. I do strongly… Read Full Review

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★★★★★

“grumpy old woman gets great nights sleep”

Written on: 14/04/2013 by creakingbones (1 review written)

have slept better since i brought coolmax memory foam mattress than i have for a long time. would recommend to anyone who has joint pain… Read Full Review

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★★★★☆

“A Good Buy”

Written on: 14/04/2013

We bought this topper for the mattress in our motorhome, the mattress provided in the motorhome was a good quality domestic equivalent but we felt a little firm. The snug mattress topper has made a real difference and we don't get achy hips and shoulders like we used to. The cover is of a good quality . The only down side is it is very heavy and in a motorhome weight is a big consideration so we may visit a weigh bridge to make sure we keep within the limits… Read Full Review

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★★★☆☆

“Trial Period”

Written on: 11/04/2013

I telephoned to enquire about the mattresses. I was told information that seemed factually wrong. I queried their 60 night trial terms, the first part said you can only exchange a mattress after the trial period whist the second part says they give a refund. The lady I spoke to said they only exchange for equal/higher value item. That is after paying about £50 for the collection/disposal. I then found their commercial on youtube which says they do a no quibble refund after the trail period… Read Full Review

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Snugmattress's Comment

Written on: 17/04/2013

Thank you for your comments and am sorry you feel you haven't received accurate information.

We are very proud to be both the manufacturer as well as the retailer of our products and in fact are very knowledgeable about all aspects of memory foam. We are based here in the UK and purchase our foam solely from UK manufacturers. As you rightly say, density is relative to the longevity and durability of the foam and has no bearing on the firmness of the memory foam. The higher the density the longer the lifespan of the product. We do try to give as much information regarding our products on our website and offer different firmnesses by varying the ratio of memory foam to base foam, not by the density. We give firmness ratings as a guide only to assist people in purchasing the right mattress for them the first time. Firmness is a subjective and personal thing and therefore we can't be absolute about these values.

The 60 night trial terms and conditions are clearly stated as per our website. They offer a return and exchange policy within the 60 nights to customers who may have chosen the wrong product for them with their initial purchase. There is a minimal charge of £49 to cover the collection charges incurred with an exchange. From experience, we find most customers wish to exchange their products rather than receive a refund and we changed the terms of the 60 night trial some time ago to reflect this. The You Tube "commercial" refers to the previous conditions which are no longer applicable and we will endeavour to get this removed so as to avoid any future confusion.

I am sorry you feel the computer generated images of our products are not clear enough. We felt they offered a more professional image to our website and when you look at rival sites, are in keeping with them. Photos are quite often not as clear and we were able to put more detail on the computer generated images.

We are soon to be launching a new website and will take on board your feedback. Thank you for taking the time to evaluate our site.

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Sburk's Comment

Written on: 17/04/2013

''The 60 night trial terms and conditions are clearly stated as per our website. They offer a return and exchange policy within the 60 nights ''

If you read your terms they state 'refund' in one place and 'exchange' in another. They are not clear at all, if this ambiguity is used to mislead customers whilst maintaining your legal position it is very poor practice.

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Snugmattress's Comment

Written on: 17/04/2013

Dear Customer
Thank you for your response and whilst I appreciate your rights to have your say, I do not believe this really to be the forum to have a long and protracted discussion about this matter and would really appreciate it if you could telephone us to discuss this further and in detail. Please be assured we are not trying to sweep this situation under the carpet, merely to resolve this in a more appropriate setting. You are obviously able report back the resolution to the situation once resolved, should you so wish.

I have studied both our 60 Night Trial and general Terms and Conditions and can find no reference to the "refund" that you are concerned about. We do obviously comply with the Distance Selling Act which enables customers to return unused goods within 7 days if they change their mind, in which case a refund would of course be applied and would issue a refund on a mattress returned under its warranty, but our 60 Night Trial does state that we will exchange your item for you.

We are a genuine and honest company who try to be as transparent and fair to our customers as we can be. We are very proud of our customer service and are very concerned that you feel we are trying to be ambiguous. I can only assure you and others that we are not and will rectify immediately any ambiguity that you can identify and that we may have missed.

I very much look forward to speaking to you so we can resolve this for you.

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