Norwegian Cruise Line, Norwegian Jade Reviews

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Norwegian Cruise Line, Norwegian Jade
★★★☆☆
3.1
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“45 years of marriage”

★★★★☆

written by on 25/07/2012

We enjoyed our 7 day cruise in May 2012. Food was excellent, service to the rooms adequate and the entertainment very good.. Staff was very friendly. The tours are expensive but aren't they all??? Croatia was our favorite destination. This is our second cruise with NCL and would do it again.. Gary is a great cruise director and very helpful..... JD MONTREAL,CANADA

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“Jude & Joans Adriatic Adventure”

★★★★☆

written by on 09/06/2012

Ideal Cruising delivered everything promised for our 7 day Adriatic cruise on Norwegian Jade. We left the husbands at home because it was a last minute booking and it was the right decision as it would have cost a fortune at the bar with 15% being added to every bill (don't understand why they don't just increase the prices so you know when ordering what it will cost)! Also $12 per person per day gratuities is added to your bill making the cruise not such a bargain as we at fist thought (cruised with Thomsons - All Inclusive - previously) but still extremely enjoyable. Loved the itinary, particularly Croatia which we have not visited before but do intend to return. We were allocated an inside cabin (compact but adequate) on deck 10 (aft) which was good for us because when we were at sea we preferred not to be around the pool areas where it was a bit noisy. Food/Restaurants/staff/cleanliness were all excellant. Entertainment was good and we particularly enjoyed RJ Red. We have invested $250 deposit with NCL for our next cruise with them which we can take over the next 4 years so we will be looking for a bargain in 2013!

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“HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE...”

★★★★☆

written by on 18/04/2011

HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE NORWEGIAN JADE NCL , HAD A GOOD TIME , THE FOOD WAS GOOD, BUT THE DRINK WAS VERY OVER PRICED! $6.50 FOR A PINT! I LIKE MY PINTS, THE STAFF WERE VERY NICE - BUT YOU CANT HELP BUT FEEL THEY ARE UNDER PAYED! - THEY WORK 12 - 15 HOURS A DAY, 7 DAYS A WEEK FOR 9 MOUTHS FOR VERY LITTLE MONEY! YOU HAVE TO TRY THE STAKE HOUSE - THE BEST STAKE IN THE WORLD!, THANKS FOR READING :)

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Advicesister's Comment

Written on: 19/03/2012

the proper spelling for "steak" (the kind you eat) is "steak." Under-Paid is the proper spelling (not "payed").

That being said, it sounds like you are fairly uneducated when it comes to crusiing. You are on a modest budget line and you need to do your research before you book a trip. When you travel on a luxury line you pay up front, and most (not all) of the niggling little charges you are complaining about are included. But for what NCL charges, it's a good value as long as you don't drink yourself silly or run up other charges for things that are options and not included.

My husband and I are going on the NCL Jade very soon, and the comments I've read are mostly from people who want it all, for little to nothing. I find that sad. I hope I don't get a bunch of whining, complaining, negative tourists on board with me! Lighten up! Next time book the trip that puts all the charges up front and maybe then you will feel a lot better about the trip.

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“hello fellow cruisers, ”

★★★★☆

written by noddles on 07/04/2011

hello fellow cruisers,

look, i mostly get peed off by people running down cruise lines,sure you will get your ups and downs,but overall most of them do a great job.

my wife and i have cruised only four times, carnival / msc/ hal / and just recently on the ncl norwegian jade.we were lucky enough to be able to have a balcony on all cruises,(we save our pennies)the cruise on the norwegian jade through the mediterainian was just fantastic.

all of our cruises had things we were not 100% happy with,but these were few and far between.

i know we are all paying our hard earned for these cruises,but you try to run a ship that in most cases holds 2000 passengers or much, at a 100 % strick rate,and your name would be god.
even at home,all of us have things go wrong when we do them ourselves.

so lets all get off the cruises lines back,and give them some cheers for doing what i would call 'a pretty good job'

thank you

regards,
noel cameron

[email protected]

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Advicesister's Response to noddles's Review

Written on: 19/03/2012

agree. And if you want more perks and personalized service on lines like NCL book the suites

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“This was our first cruise experience. I would recommed...”

★★★★☆

written by on 30/01/2011

This was our first cruise experience. I would recommed NCL to anyone as a first taste of cruising, the freestyle concept worked well for us it gave us so much choice and flexibility. We had a wonderful time, the staff were attentive and very friendly. The food was excellent and there was enough variety to suit our tastes. The service charge was not a surprise as we had researched the cruise thoroughly before we went. We dont drink very much but did not find the drinks charges overpriced, the wine list was reasonably priced comparable with any good restaurant. We only had to wait for seat in one of the restaurants once and this was only for 20 minutes and we took advantage of the offers on cocktails 'buy one get one free' The size of our stateroom was adequate, it was very clean. We took 3 tours the quality varied but this was down to the local providers, again we had researched these beforehand and only took tours we didnt think we could do independantly and took advice from the ships staff which was honest and accurate. We went to one show on New Years Eve and this was spectacular. We couldnt find a fault with Norwegian Jade and their staff and we also met a lot of other satisfied experienced cruisers during the cruise. Those who were not satisfied I suspect were serial complainers !

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Guest's Comment

Written on: 01/07/2011

Now I'm very confused.....the previous review made it sound awful.Who knows ? Reckon we will just have to make our own minds up!

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“exprience on this ship very good staff are very kind...”

★★★★☆

written by on 25/11/2010

exprience on this ship very good staff are very kind specially goa born poula I hope i spell right he is very helpful and very good all the staff work very hard to comforts the guest I recommend to anyone who wants to experience the cruise holiday room service is also very good rooms are clean twice a day good staff in spa they are very thought full. staff in main dining area very good they are ready to help you overall it is very good free style cruising Im pleased to book my holiday with NCL in future

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“On reading previous reviews I wondered if they were...”

★★★★☆

written by fenwicnd on 26/10/2010

On reading previous reviews I wondered if they were really talking about the Norwegian Jade!

Took taxi to port from Barcelona airport at a cost of 27.5 euros, but 35 euros on return to airport. Embarking/disembarking was quick and easy.

Food was excellent, ate only in the Garden cafe as the food there was fantastic and did not feel the need to eat elsewhere. Did not have a problem finding a table or keeping it when selecting second course etc. Staff cleared your plates away pretty promptly, were always polite and helpful and all spoke very good english.

Entertainment I found was very good and enjoyed all the shows and musicians.

Stateroom was kept spotless, enjoyed finding towel animals!!

Overall, was extremely happy with cruise. Yes, the excursions were expensive so only went on one organised trip and we did our own thing in the rest of the ports. The daily newsletters/information sheets were very informative and we appreciated them as it helped to plan our days. Lots to do even if you stay onboard all day.

Yes, alcohol/branded drinks were expensive but you have the option of buying drinks packages. (Although this was something we didn't do as we both don't drink much alcohol and were happy with teas/coffee's etc, I assume a drinks package would work out cheaper).

The ship was full but did not have a problem finding a sunbed.

I thought the shops on board were very expensive and didn't buy anything. The $12/day service charge seems excessive , but we were more than happy to pay due to the excellent service and staff do work very hard.

So don't be put off by the negative reviews, you can't please all of the people all of the time! We had a wonderful holiday.

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“food was great staff were most helpful and very friendly ”

★★★★☆

written by on 19/10/2010

food was great staff were most helpful and very friendly
two good nights entertainment from 5 nights
spotlessly clean in the cabin made up twice a day

drink is very,very expensive and make sure if you have kids you put a limit on how much the can spend on there card or you may end up with a very large bill from the arcade games room
two pools one for adults only
four hot tub jacuzzi two only adults again
make sure if your going to the main restaurant you were trousers as shorts are not allowed after 17.00

hope this helps you make your mind up

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“staff fantastic couldnt do enough for us,we were a...”

★★★★☆

written by on 17/10/2010

staff fantastic couldnt do enough for us,we were a party of 3 in a balcony cabin the third bed was the sofa pulled down when this wad done cabin was very cramped and could hardly move so would not recommend 3 in a cabin.Food was good tho not always piping hot in garden cafe sometines difficult to find a table but staff there helping when they can and offering to carry your food etc.Drinks are expensive but with cruising this is to be expected ans as far as the 12 dollars per guest per day added to bill this is to tip all staff including the ones behind the scenes though you can have these charges removed from the bill by asking at guest relations .Overall the cruise was a gerat holiday ship was spotless and staff wokr very hard.

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“This is our second cruise with NCL,overall we can`t...”

★★★★☆

written by on 25/05/2010

This is our second cruise with NCL,overall we can`t complain too much about the food,not always served hot in the Garden Restaurant,but sufficient in quantity.The Balcony cabins we had were clean,except the shelves in the bathroom,in both our cabins, they were dirty on arrival.We enjoyed the swimming pool and hot tubs,surprising they wern`t busy,and the Gymnasium,good quality equipment.The entertainment was absolutely WOEFUL,3 guitarists who relied on audience participation and spitting ping-pong balls at them,some guests were walking out during the performance. Our(Family`s) overall opinion was that is wasn`t our worst cruise,Freestyle suited my Family rather than fixed dining we normally go for.NCL excursions are very expensive as alcohol/soft drinks,but so are all other cruise companies. The staff were friendly and attentive.Service charges are at clients discretion even though you are charged $12 per person per day on your account,if you can`t afford the amount let the reception know on board and it will be deducted from your account at the end of your cruise,with no problems.Overall, we had an enjoyable time on board the Norwegian Jade.

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“we booked this cruise at the last minute and it was...”

★★★★☆

written by on 02/05/2010

we booked this cruise at the last minute and it was heavily discounted.We picked this cruise line because we have a young son, it is not P&O or Cunard and if that is what want dont choose NCL but it is excellent for families with young children.The restuarant staff were brilliant and always
able to meet my sons requests which we seldom on the menu.
The only down side is that the designated smoking area on the pool deck is next to the childrens play area

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“Being quite a seasoned traveller i had read many...”

★★★★☆

written by on 11/10/2009

Being quite a seasoned traveller i had read many reviews about JADE so went on board alittleapprehensive, only to find i loved the ship,Yes the decor is a little brash but i found the Hawaain influence added to the ships ambience I found the food ok but not as good or varied as i had had on previous ships, alsothe entertainment was a bit lacking ,athough i still enjoyed thefew shows i saw. The drinks /tours.shops on board all over priced but i think this goes for most sipping lines ,The crew/staff all vert polite ,chatty and helpful.The cabin was small but adequate, one dose not spend long in there any way.athough to be honest i will not travel inside again . this cruise was a good offer .hence the inside cabin.Felt that the tours could have been better managed , rather a hit anf miss affair liked all the ports the highlight being ISTANBUL which was a lovely city.I heard people complaining that on the final day we were off the ship by 6.45 and had to wait in the airport until 2pm some were having to wait until 5oc surely the ship could have let us wait in the theatre and leave a bit later? my only real gtouse really,
all in all i enjoyed the cruise andreally liked the ship very easy to get around.
ELIZABETH WILLIAMS --FAREHAM --HAMPSHIRE

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“Just returned from 14 day trip to Mediterranean from...”

★★★★☆

written by deldaly on 14/07/2009

Just returned from 14 day trip to Mediterranean from Southampton. Very easy to access the Terminal from downtown Southampton. Norwegian Jade Crew excellent came accross as very efficient. The extra's on board are similar to the previous cruises we have taken. Namely expensive spa, overpriced duty free, examples boxes of Liquorice Allsorts $12 chocolate and candies at well above store prices. Tours wayover priced. Bad points include the pool area becoming a kids playground with parents ignoring screaming kids while they eat and drink. Also the Lounges become a nightmare if you want to listen to a band or show as the kids are still running around at 10.30 PM. It might seem cute to see 2 to 5 year old on the dance floor but I think the Entertainment Staff should have had a cut off time earlier than 11.00 PM plus. Cruising has changed and some aspects not for the better,
After midnight the 13 to 18 year old take over the ship and the security staff are nowhere to be seen. Examples cabin signs being changed from "Make up Cabin" to "Do not Disturb" consequently cabins not made up so no new towels etc, another example of todays youth. Moaning over. Most of the above can be avoided and you will have a fantastic time on board. Crew are really great. Overall a great time.

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“my wife and I have just returned from a 10 day cruise...”

★★★★☆

written by on 11/05/2009

my wife and I have just returned from a 10 day cruise on the Norwegian Cruise Line Jade. overall we enjoyed our holiday and being experienced cruisers and having sailed with Norwegian before knew what to expect. the ship is spotlessly clean and the colours are very bright indeed in most public lounges. the shows on board are of a good standard in the main and the food in the two main restaurants was nicely served by very friendly waiters and the quality and choice was good. there is also the garden buffet restaurant which has a good selection of dishes and is open all day but it can get very crowded at times and seemed rather rushed. most of the speciality restaurants carry a surcharge of between $10 and $25 per person but having tried the italian and the bistro whilst on board found it well worth it make a note of the 2 for 1 offers available up to 7pm. the service in the numerous bars was excellent especially in Magnum bar, but it has to be said the price of the drinks are at the top end of cruise line prices (beware Norwegian you could be pricing yourselves out of people drinking wine with average prices of $35 a bottle plus the 15% gratuity). we do take organised excursions and the prices for them on this ship were exhorbitant. do your own thing or share a taxi with someone or use the rail services in the resorts if possible the main topic of conversation on board was the prices of the drinks, excursions and the $12 per day service charge per person. this can be scaled down accordingly or wipe out at reception. we reduced ours to $5 per day each and gave our own gratuities to special staff. This is a lovely ship that offers a different kind of cruising to the conventional type so may not suit all cruisers but we had a lovely mediterranean holiday aboard thanks to the wonderful staff.

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“Excellent cruise that was shamefully let down by the...”

★★★★☆

written by on 04/10/2008

Excellent cruise that was shamefully let down by the ever worsening British culture of 'me first, families second!'. The staff, ship and itinerary as stated were first class and I would not deter anyone from traveling with Norwegian cruise lines. It is unfortunate that they will need to employ 'big baby minders', but I'm sure as with all other issues they will iron this out efficiently and quickly.

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“We have just returned from a 2 week Med cruise on the...”

★★★★☆

written by honeyb060674 on 24/08/2008

We have just returned from a 2 week Med cruise on the Norwegian Jade August 2008. First time cruisers in our 30's & maybe a little apprehensive of what to expect...absolutely no need to be! Both my husband & I really enjoyed the whole experience. Embarkation went like a dream, no queueing or confusion extremely well handled. The Norwegian Jade is a fabulous & impressive ship, well laid out & very tasteful (Not sure where others had been looking who commented negatively on the ships decor!?)
We had an obstructed view stateroom, big enough, lovely queensized bed with all the facilities you require. Always kept immaculately clean by our housekeeper.
The food was delicious, we ate in all the 'free' restaurants & tried several of the 'charged' ones too. Not once did I have cause for complaint or struggle to find something I liked. I did have reservations with having to pay, but its worth what is basically as little as £5 a head for a fabulous speciality meal. They also have 2 for 1 offers on some of the charged restaurants if you go before a certain time. The 'Alizaar' has a paging system where if there are no free tables immediately, they give you a pager & you can go have a drink for 10-20mins & they buzz you when your table is ready...BRILLIANT IDEA!
All of the staff were lovely, all spoke very good english & no matter where you were on the ship they would always have a smile & a hello.
Shore excursions did seem a little expensive but we did many of them on our own. The 2 we did do were very well organised with excellent guides.
Shuttlebuses for the ports into cities & towns were fantastic, continuous & we didn't wait any more than 5 mins.
The only complaint I had was more towards some of our fellow passengers. There seemed to be a trend towards allowing some of the children to use the entire ship like a huge playground towards the end of the cruise. Running around in packs up & down stairs & generally making a real nuisance of themselves. This is the responsibility of the parents, not the cruiseline, though I feel in the future NCL should possibly have a no unsupervised children policy?
In a nutshell WE LOVED IT!! It was value for money & does exactly what it says on the tin. I just feel that people who have reviewed this ship in a poor light, maybe previously P&O/Royal Carribean passengers, or just people who didn't read NCLs info before they booked.

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“I have just returned from a 2 week cruise on Jade with...”

★★★★★

written by modelman on 09/08/2008

I have just returned from a 2 week cruise on Jade with 4 teenagers. It was our first cruise and I had some misgivings but it was an exciting, exhilarating experience for us all. The informality might not suit older passengers wanting formal dining arrangements but it was ideal for us. Overall this was our best holiday ever!

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“We came off the 2 night cruise today (13/7/2008) and...”

★★★★★

written by all4cruise on 13/07/2008

We came off the 2 night cruise today (13/7/2008) and we really did have a fantastic time. We love the Freestyle concept of cruising, and with children it really is the way to go. The staff on board were fantastic and are starting to get used to the British passengers. Late nights and late mornings !!! I am shocked at previous reviews , and I feel they did not research what they were booking and went purely on price. We feel we got value for money, and in return had more than what we paid for. If you are used to Cunard or P&O then NCL will not be for you.

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