Written on: 13/08/2012
just back from 7 days on norwegian jade,got off to a bad start when arrived in venice found the airport staff very ignorant and uninterested in helping us.my wife checked in and was told they do not accept normal bank cards ie visa debit card.got herded about like sheep by italian speaking people holding plackards saying norwegian jade,once on board we were left standing with no idea where to got,no ships map,got pointed in the right direction to desk after asking.they accepted our bank card... (read more)
Written on: 06/08/2012 by barrythompson
my wife and I are frequent travellers usually staying at 4/5 star hotels. however we were recommended to try a cruise by various friends so we booked 7 days on the Norwegian Jade from Venice to the Greek Islands. Good points Ship was lovely, cabins were great, we had a balcony cabin. Crew were so helpfull and friendly excursions etc were well organized and cruise itinery was excellent Bad points Too many children on board, impossible to get near swimming pools or hot tubs for kids People... (read more)
Written on: 25/07/2012
We enjoyed our 7 day cruise in May 2012. Food was excellent, service to the rooms adequate and the entertainment very good.. Staff was very friendly. The tours are expensive but aren't they all??? Croatia was our favorite destination. This is our second cruise with NCL and would do it again.. Gary is a great cruise director and very helpful..... JD MONTREAL,CANADA (read more)
Written on: 09/06/2012
Ideal Cruising delivered everything promised for our 7 day Adriatic cruise on Norwegian Jade. We left the husbands at home because it was a last minute booking and it was the right decision as it would have cost a fortune at the bar with 15% being added to every bill (don't understand why they don't just increase the prices so you know when ordering what it will cost)! Also $12 per person per day gratuities is added to your bill making the cruise not such a bargain as we at fist thought... (read more)
Written on: 18/04/2011
HELLO EVERY ONE JUST GOT BACK FROM 9 DAYS ON THE NORWEGIAN JADE NCL , HAD A GOOD TIME , THE FOOD WAS GOOD, BUT THE DRINK WAS VERY OVER PRICED! $6.50 FOR A PINT! I LIKE MY PINTS, THE STAFF WERE VERY NICE - BUT YOU CANT HELP BUT FEEL THEY ARE UNDER PAYED! - THEY WORK 12 - 15 HOURS A DAY, 7 DAYS A WEEK FOR 9 MOUTHS FOR VERY LITTLE MONEY! YOU HAVE TO TRY THE STAKE HOUSE - THE BEST STAKE IN THE WORLD!, THANKS FOR READING :) (read more)
Written on: 07/04/2011 by noddles (1 review written)
hello fellow cruisers,
look, i mostly get peed off by people running down cruise lines,sure you will get your ups and downs,but overall most of them do a great job.
my wife and i have cruised only four times, carnival / msc/ hal / and just recently on the ncl norwegian jade.we were lucky enough to be able to have a balcony on all cruises,(we save our pennies)the cruise on the norwegian jade through the mediterainian was just fantastic.
all of our cruises had things we were not 100% happy... (read more)
Written on: 09/02/2011
Between the two of us, this was our 15th cruise. It was interesting that first-timers liked it but experienced cruisers were very disappointed. The lower cost was obliterated by seven (7!) specialty restaurants at extra charge. Drinks were high priced and heavily pushed(we had 7 servers approach us in less than 10 minutes). The food was mediocre and poorly prepared/presented. The variety of food was poor. Our favourite was the Blue Lagoon - at least the food was dependable and plentiful. Our... (read more)
Written on: 30/01/2011
This was our first cruise experience. I would recommed NCL to anyone as a first taste of cruising, the freestyle concept worked well for us it gave us so much choice and flexibility. We had a wonderful time, the staff were attentive and very friendly. The food was excellent and there was enough variety to suit our tastes. The service charge was not a surprise as we had researched the cruise thoroughly before we went. We dont drink very much but did not find the drinks charges overpriced, the... (read more)
Written on: 03/01/2011
This was our first cruise and can i say it was wonderful. The ship was very clean and comfortable. we opted for a inside cabin to keep cost down it was small but enough room to get dressed in and sleep. The food was wonderful so much choice we never had to use any of the other restaurant's the main food hall that was included in the charge was fine. Drinks were pricier and of course most excursions cost a arm and a leg we opted to explore alone there was a charge for the bus shuttle from the... (read more)
Written on: 28/11/2010
Excursion over priced information given for being able to do your own thing was very poor indeed, and we were warned constantly about missing the ship or being late back because of local transport which we found very good, and the only people that were late back were your own excurions.
Drinks were overprice which lead to people sitting in there cabins drinking there own if they were not as pricey people would enjoy more of the hospitality and drink more in your bars Overall experience as... (read more)
Written on: 25/11/2010
exprience on this ship very good staff are very kind specially goa born poula I hope i spell right he is very helpful and very good all the staff work very hard to comforts the guest I recommend to anyone who wants to experience the cruise holiday room service is also very good rooms are clean twice a day good staff in spa they are very thought full. staff in main dining area very good they are ready to help you overall it is very good free style cruising Im pleased to book my holiday with... (read more)
Written on: 14/11/2010
just got back from 7 night cruise on Jade. Cruised many times before (other companies and also worked onboard ships - few years ago) and found this ship to be super! The staff are happy to be there, excellent customer service, nothing too much trouble. The cruise director - Gary was jolly and whipped up the crowd, the food was superb. The ship was immaculate- extremely clean. Other reviews mention the 12$ extra charge added to bill, that they knew nothing about, - it's mentioned in the... (read more)
Written on: 12/11/2010
Just came back from our first cruise. Was a bit wary of going on this ship as some reviews had not been that kind. Don't know why I worried, from picking up the taxi at Barcelona straight to the ship with no hassle, to being greeted by the most friendliest people made the whole trip an enjoyable one. Food excellent, drinks were not too expensive if you converted them back from dollars into pounds. Everywhere very clean and staff were so helpful. Would definitely do this cruise... (read more)
Written on: 03/11/2010
From the moment we started the embarkation procedure which was so smooth and efficient we had the most enjoyable holiday which certainly beat the cruise we had last year on an Italian competitor in many aspects. The freestyle eating was a joy with so many restaurants to chose from. The food was excellent, staff were very friendly as were the guests that we met. The two cabin staff we had were lovely, our cabin was always spotless and we always returned to the cabin in the evening to find... (read more)
Written on: 26/10/2010 by fenwicnd (1 review written)
On reading previous reviews I wondered if they were really talking about the Norwegian Jade!
Took taxi to port from Barcelona airport at a cost of 27.5 euros, but 35 euros on return to airport. Embarking/disembarking was quick and easy.
Food was excellent, ate only in the Garden cafe as the food there was fantastic and did not feel the need to eat elsewhere. Did not have a problem finding a table or keeping it when selecting second course etc. Staff cleared your plates away pretty... (read more)
Written on: 18/10/2010
food was great staff were most helpful and very friendly
two good nights entertainment from 5 nights
spotlessly clean in the cabin made up twice a day
drink is very,very expensive and make sure if you have kids you put a limit on how much the can spend on there card or you may end up with a very large bill from the arcade games room
two pools one for adults only
four hot tub jacuzzi two only adults again
make sure if your going to the main restaurant you were trousers as shorts are not... (read more)
Written on: 17/10/2010
staff fantastic couldnt do enough for us,we were a party of 3 in a balcony cabin the third bed was the sofa pulled down when this wad done cabin was very cramped and could hardly move so would not recommend 3 in a cabin.Food was good tho not always piping hot in garden cafe sometines difficult to find a table but staff there helping when they can and offering to carry your food etc.Drinks are expensive but with cruising this is to be expected ans as far as the 12 dollars per guest per day... (read more)
Written on: 13/10/2010
We boarded the ship in Palma, Majorca. Due to a mix up with transfers we arrived at the port just after 9am and were told we had to wait until after 11am to board. At first sight the ship looks amazing! Once on board the extremely helpful staff showed us where to go to confirm detail etc... I was a bit annoyed to be told when I hot my room key card that as I'm 20 I would not be able to drink alcohol as the age is 21 - I think this is something that should have been mentioned when we booked... (read more)
Written on: 13/08/2010
Having embarked in barcelona following a last minute booking I was impressed by the decor etc. this however was soon to change, drinks are very expensive and vat at 8% and service charges are added to each drink. a bottle of beer was $6.09. when I went to check my bill on day 3 i was horrified to find they had added $12 per person (3 of us) to clean our cabin per day thats over $200 for the week. our agent had not told us of this. There are about 9 restaurants on board but most of these you... (read more)
Written on: 13/07/2010
THIS SHIP IS A VERY NICE SHIP THE ROOM WAS VERY NICE AND COMFORTABLE FOOD WAS NICE AND STAFF VERY HELPFUL AND FRIENDLY BUT THE DRINKS AT THE BARS WERE VERY EXPENSIVE! WE WERE PAYING 12 DOLLARS FOR 2 DRINKS 10 POUNDS ...I WOULD NOT GO ON THIS SHIP IF YOU LIKE TO DRINK A LOT!..DISEMBAKATOIN AND EMBARKATION TOOK FAR TO LONG AND SOME FOOD HALLS WERE VERY BUSY AND NOT ALL MEALS WERE FREE WE HAD TO PAY A PREMIUM ON SOME MEALS IN ALL NICE ... (read more)
Written on: 12/06/2010
WHERE DO I START, NO WELCOME ABOARD,WHEN YOU HAVE FOUND YOUR CABIN AND WAITED AN HOUR FOR YOUR SUITCASE TO ARRIVE.
BATHROOM THE SMELL?
RESTAURANT'S WITH COVERING CHARGES WERE EMPTY.
FREE DINNING TRY AND FIND A SEAT.NEVER ANY PLATES.
ORANGE JUICE ONLY AT BREAKFAST,FREE ATFER COFFEE,TEA AND WATER
ICE CREAM MACHINE ROPED OFF MORE TIMES THAN OPEN.
OUTSIDE EATING AND POOLSIDE NON SMOKING SIGNS NOBODY TOOK ANY NOTICE.
DRINKS COKE $3.25,BEER $12.00 CHEAP WINE $28.00 + TAXES & VAT
FLORENCE WITH... (read more)
Written on: 10/06/2010
Having cruised several times now, I can only say that this was by far the most expensive .The ship itself is fine ,however the tips ,service charges and prices are excessive to say the least. The service was pretty poor with bar staff often serving more than one person at a time ,leaving you waiting ,and then paying a 15% tip each time ..rip off. Excursions were good but very pricey and often little time spent at the venues and back on board far to early .Not the best by far !!! (read more)
Written on: 25/05/2010
This is our second cruise with NCL,overall we can`t complain too much about the food,not always served hot in the Garden Restaurant,but sufficient in quantity.The Balcony cabins we had were clean,except the shelves in the bathroom,in both our cabins, they were dirty on arrival.We enjoyed the swimming pool and hot tubs,surprising they wern`t busy,and the Gymnasium,good quality equipment.The entertainment was absolutely WOEFUL,3 guitarists who relied on audience participation and spitting... (read more)
Written on: 25/05/2010
I can't believe the negative reviews. The cruise was really great. Super friendly staff, bending over backwards to help. Not all the restaurants were free but there is soooo much variety in the free ones especially the buffet. The entertainment was great also. Lovely rooms, everything is super clean. Lots of free space in the ship. Our room attendants were so helpful and friendly. Don't listen to the negative reviews as I couldn't fault the cruise at all, there is just not pleasing some... (read more)
Written on: 02/05/2010
we booked this cruise at the last minute and it was heavily discounted.We picked this cruise line because we have a young son, it is not P&O or Cunard and if that is what want dont choose NCL but it is excellent for families with young children.The restuarant staff were brilliant and always
able to meet my sons requests which we seldom on the menu.
The only down side is that the designated smoking area on the pool deck is next to the childrens play area (read more)
Written on: 28/04/2010
I would never recomend this for anyone! Their Website is nothing but LIES! The entertainment consisted of the cleaning staff getting on stage and singing. Whoopy! No, Cir De Solie, or blue man Group like thier website claims. They charge extra for everything and nothing is inclusive like thier website says. Food is not Freestyle nor edible. Their are only certain times you can eat. Don't waste your money. Horrible Experiance!!!! (read more)
Written on: 20/04/2010
read two reviews , can only conclude they were on a different jade to me.Canaries/Morocco/Eastern Med 21nts March19th 2010 Yes drinks are expensive but so are 4* hotels in any city. you dont have to give up your passport except to allow you to go on certain excursions, ie Egypt. The food was of good quality well cooked and presented to a high standard. there is only one buffet style restaurant, the Garden cafe, with its extension the Great Outdoors, ideal for those who like to pile it high,... (read more)
Written on: 26/12/2009
NCL Norwegian Jade. Very disappointed. paid service charges prior to holiday, these service charges only cover for freestyle dining rooms and room service. Excursions to see the sites, much more expensive than we had expected, lots of queueing, please check prices for excursions. Food served is very different to what we are used to, so not to our taste. No alcohol allowed, unless bought from the bar, which is much more expensive than we had expected. Overall this holiday was much more... (read more)
Written on: 15/11/2009
Ship is clean and beautiful. You get real excited walking onto ship....then I we all felt we had to keep our hands on our wallets (figurative). We have all travelled many cruise lines. NEVER have we felt TOTALLY RIPPED OFF like we did on NCL. If they could charge your to breathe they would. You pay tips per day then they charge more tips per drinks. Everything costs you more money once you get on board. Only 3 restaurants are free and the are cheap buffet style. Excursions cost 2x... (read more)
Written on: 11/10/2009
Being quite a seasoned traveller i had read many reviews about JADE so went on board alittleapprehensive, only to find i loved the ship,Yes the decor is a little brash but i found the Hawaain influence added to the ships ambience I found the food ok but not as good or varied as i had had on previous ships, alsothe entertainment was a bit lacking ,athough i still enjoyed thefew shows i saw. The drinks /tours.shops on board all over priced but i think this goes for most sipping lines ,The... (read more)
Written on: 30/08/2009
We went on this ship Norwegian Jade to the Med. and cannot fault the staff as they were friendly and helpful. As for the extras added on to every drink even soft drinks added up to too much money. I was looking forward to the Spinning classes in the Gym, but as it would have been $12 a session that was out,
Maybe some tourists are used to being ripped off but this company really takes the biscuit. The entertainment was on the cheap as the guests were pulled into entertain as in reality... (read more)
Written on: 27/08/2009
This was my sixtenth cruise, this time have opted to NCL from Southampton to Mediteranean, left Southampton on the 9th August have chosen an outside balcony cabin, the ship cabin was always clean and made up very well thought a bit smaller than average, entertainment was poor mainly one man show, the staff I met were all polite, regarding the food the buffet was evarage but the main dining food was quite poor, last night me and my wife had upset stomach, my wife been vomitting all night long... (read more)
Written on: 14/07/2009 by deldaly
Just returned from 14 day trip to Mediterranean from Southampton. Very easy to access the Terminal from downtown Southampton. Norwegian Jade Crew excellent came accross as very efficient. The extra's on board are similar to the previous cruises we have taken. Namely expensive spa, overpriced duty free, examples boxes of Liquorice Allsorts $12 chocolate and candies at well above store prices. Tours wayover priced. Bad points include the pool area becoming a kids playground with parents... (read more)
Written on: 30/05/2009
Well well well, Norwegian Jade. We travelled as a family of ten, we live near Leeds, West Yorkshire. We have sailed out of Southampton on serveral occasions, we have always driven to Southampton the day before the ship departs, which I would always advise, we have departed late many a time when accidents have happend on the motorway and people have being late to the docks or even missed the ship, but this time for the Norwegian Jade we decided to drive down the day the ship left for the... (read more)
Written on: 11/05/2009
my wife and I have just returned from a 10 day cruise on the Norwegian Cruise Line Jade. overall we enjoyed our holiday and being experienced cruisers and having sailed with Norwegian before knew what to expect. the ship is spotlessly clean and the colours are very bright indeed in most public lounges. the shows on board are of a good standard in the main and the food in the two main restaurants was nicely served by very friendly waiters and the quality and choice was good. there is also the... (read more)
Written on: 05/05/2009
Sailed from Barcelona in May 2009 on the Norwegian Cruise Line, Norwegian Jade and felt ports of call were interesting, offering a broad cross-section of the Med. Recommend booking a balcony or bigger if cruise has extended "sea time" and to receive better room/maid service. (read more)
Written on: 09/03/2009
Took a 10 day cruise on the Norwegian Jade in March. Liked the cabin and some of the food. I am an older traveller and like to read and play bridge with other guests. The library and card rooms are a joke. Next time I take a cruise, I will go back to Holland American who knows how to look after older travellers. (read more)
Written on: 16/02/2009 by Londonstyle (1 review written)
Embarkation: Flew to Barcelona airport (arrived 12.15) and got a taxi to ship (its about 40 euros for two with cases) Plenty of taxis at airport. Check in was quick and we were on the boat by 13.30. Food was available, and you could explore the ship. Could get into cabins just after 15.00, but cases took longer to arrive at cabin. But we were all unpacked etc by 17.00.
Accommodation: We had a cabin with balcony. It was compact but fine. Plenty of hangers etc. Bed very comfortable. Cleaned... (read more)
Written on: 06/01/2009
We were on the Norwegian Jade for Christmas and new year the staff are really helpfull and our cabin guy was great the food and entertainment was repetitive. There was no gala dinners at all. Day before leaving had a chocoholics buffet for one hour. All they want is to part you from your money, 55 dollars for a behind the scenes tour of the ship and dinner in Cagneys. When we asked about it said no dinner in Cagneys was a misprint. We had a good time your holiday is what you make it. Would... (read more)
Written on: 03/10/2008
Excellent cruise that was shamefully let down by the ever worsening British culture of 'me first, families second!'. The staff, ship and itinerary as stated were first class and I would not deter anyone from traveling with Norwegian cruise lines. It is unfortunate that they will need to employ 'big baby minders', but I'm sure as with all other issues they will iron this out efficiently and quickly. (read more)
Written on: 24/08/2008 by honeyb060674 (1 review written)
We have just returned from a 2 week Med cruise on the Norwegian Jade August 2008. First time cruisers in our 30's & maybe a little apprehensive of what to expect...absolutely no need to be! Both my husband & I really enjoyed the whole experience. Embarkation went like a dream, no queueing or confusion extremely well handled. The Norwegian Jade is a fabulous & impressive ship, well laid out & very tasteful (Not sure where others had been looking who commented negatively on the ships... (read more)
Written on: 24/08/2008 by Ann Stacey
Have just returned from a two week cruise on the Jade which can only be described as a holiday camp on the sea. There were a 1000 children on board and most of them seemed to be left to form little gangs who ran around the ship and played in the lifts. The drinks were the most expensive we have encountered and we have done over 20 cruises before. We certainly would not go with NCL again. The shows were poor and were interrupted over and over again with late comers. The casino was filled with... (read more)
Written on: 10/08/2008
I made some amazing friends on this cruise. All the girls were crying on the last night (we stayed together until at least 3 in the morning). There were parties everynight for the teen club (13-17 year olds) and they all had a different theme, for example, the Hollywood party, the White Hot Night Party, Costume Party, Masked Ball, I could go on and on. After every party (starting at 11:30pm every night), everyone would go to the Blue Lagoon which is the 24 hour restaurant to just relax,... (read more)
Written on: 09/08/2008
Management should provide all pax with evaluation forms at end of cruise. Many older pax may not have access to internet. In terms of equality of opportunity these policies and procedures should be reviewed to provide for 1st class customer service. All shuttle buses should be provided free of charge; it was an absolute fiasco. Excursions were overpriced and not enough cups in self service breakfast dining area. (read more)
Written on: 09/08/2008 by modelman (1 review written)
I have just returned from a 2 week cruise on Jade with 4 teenagers. It was our first cruise and I had some misgivings but it was an exciting, exhilarating experience for us all. The informality might not suit older passengers wanting formal dining arrangements but it was ideal for us. Overall this was our best holiday ever! (read more)
Written on: 09/08/2008 by tom9864 (1 review written)
Where to start?
A large sum of money and a great deal of excitement were the build up to this two week Norwegian Jade cruise. Myself, partner and son had been looking forward to our holiday with great anticipation; we are not fussy holiday makers, just a young family hoping to make the most out of a stunning itinerary and a bit of luxury.
Unfortunately for us the whole trip was a nightmare from start to finish.
Upon arriving at Southampton, the valet parking was good and the... (read more)
Written on: 29/07/2008
Well looking at the comments already given, they must have been on a different ship to me. We are a young modern family, we took my mum and dad who are in their 50s. We all had a great time visiting all the places in the Med. Food was to die for if you go you must try the cheesecake. We could eat when we wanted this suited us, very well priced, we will all go again.
We went on the Norwegian Jade on the 13 June 2008. ps enjoy (read more)
Written on: 13/07/2008 by all4cruise (1 review written)
We came off the 2 night cruise today (13/7/2008) and we really did have a fantastic time. We love the Freestyle concept of cruising, and with children it really is the way to go. The staff on board were fantastic and are starting to get used to the British passengers. Late nights and late mornings !!! I am shocked at previous reviews , and I feel they did not research what they were booking and went purely on price. We feel we got value for money, and in return had more than what we paid... (read more)
Written on: 30/06/2008 by mcadam
If you are thinking of travelling on the Norwegian Jade - I'd advise against it. Found the checking to be a nightmare and took about one and a half hours. Thought that was bad enough but we also had to queue to leave the ship.
I think the ship is in desperate need of a re vamp. Looked like cheap finishes everywhere and some very peculiar choices for decor colours in my view. Think purple metallic walls, bright orange metallic curtains, deep turquoise ceiling and you will get the picture. I... (read more)
Written on: 19/06/2008
I feel that due to the competitive nature of cruise pricing ,standards have dropped. (read more)
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