Game Mine www.gamemine.com Reviews
Latest Reviews
“Just A Bumpy Road”
Written on: 15/02/2013
I've been with GameMine for about a year now, and I've had very little problems with them. I usually have about a hundred or so games in my queue, so I receive two games in a timely manner. My only problem is that their system seems to have random fifty dollar charges, and these are usually reversed in a day when you get a hold of their customer service. My other problem is their social media presence has disappeared. They used to interact with fans and actually have a voice, lately... (read more)
Visit gamemine.com“Scam and a fraud! Will charge your card more than once!”
Written on: 13/12/2012
We signed up for this service as an less expensive alternative to gamefly. We put on our list a couple of games and was told the games were on a wait list. We tried to do other games with the same result. Need less to say we didn't get any games, so we opted to just cancel the membership. Well, lo and behold! Nowhere to really cancel. There is no phone number for customer service and we emailed numerous times to tell them to cancel and stop charging us. Nope! they did neither! Last month... (read more)
Visit gamemine.com“Atleast they didnt steal my games...”
Written on: 02/11/2012 by MichaelPaige
I looked at all the game trading sites and GameMine offered the best price. HOWEVER, DONT LET THEIR ALLURING PRICE REEL YOU IN. I was a sucker. I was drawn towards their prices and decided to trade in some old Nintendo DS Games. I am so glad that I didn't trade in good games... So I created an account, made a shipping label and packed everything just right to ship it. THEIR SHIPPING LABEL WAS WRONG. I ended up paying extra for shipping... So a week passes by and I didn't get a... (read more)
Visit gamemine.com“a scam of the ultimate kind”
Written on: 24/10/2012
They charge a $50 fee if they don't get a game back in 7 days after you have reported it doesn't work! What a scam. Don't get sucked in! Can't even give them 1 star! (read more)
Visit gamemine.com“Biggest scam of the century”
Written on: 05/08/2012 by Cynamin (2 reviews written)
Alright, so after GameFly would not accept my Chase card (claiming I was trying to use a prepaid visa card, which was not true), I was forced to accept an alternative. After reading some good reviews about GameMine, I decided to give them a try. I ordered the one-game-at-a-time option at first. I set up my account, and they shipped game #1. After waiting over a week for the game to arrive, I decided to give them a call. They answered the phone, and told me that the reason I did not recieve... (read more)
Visit gamemine.com“like a boss”
Written on: 27/06/2012
Traded in two games here. Got $33 and $37 (in credits) for MW3 and Skyrim respectively. Those are incredibly good prices! Really impressed, they even gave me $6.80 in shipping credits. I used the $76 in credits to purchase one game for right now and maybe another in the future. I don't have any experience with their rental service but the reviews seem to indicate they are making progress and you can't always blame the company for shipping times. Definitely give Gamemine a shot if you want... (read more)
Visit gamemine.com“A scam, broken games, wrong format, never 2 at a time...”
Written on: 05/04/2012 by disappointed_in_MA
Do your self a favor...find a different service. GameMine... only sends one game when you pay for 2 out at a time rental takes 1-2 weeks turn around send broken games sends games that are the wrong format (i.e you order nintendo and get wii) has very rude customer service that threatens that you have a game thats been returned! Yea, thats why I'm taking the time to write this, because my grand scheme in life was to get one free used, incorrectly formatted game for free...right Of... (read more)
Visit gamemine.com“GAMEMINE are FRAUDS”
Written on: 04/04/2012 by j_lugo3 (1 review written)
1st off let me say one word about Gamemine .HORRIBLE…. ! I signed up looking for other rental alternatives and it was a good price . I made a list of games I wanted and some were avail some weren’t and then some were available again then some weren’t back n forth. I didn’t receive a game for the first 2 weeks or so . Then I requested a game I don’t ever play bit just wanted to actually play 10 days go by and get nothing they said they sent it out so I get nothin then I emailed them... (read more)
Visit gamemine.com“Being Scammed Now”
Written on: 04/03/2012 by Anonymity8 (1 review written)
I did the trial through this joke of a company and I received the first 2 games about 1-2 weeks after signing up and paying!I beat the game The Darkness in a few days and I returned that and the game WWE12 both at the same time...They claimed they received WWE12,over 2 weeks go bye after they got WWE12 and are still claiming they have yet to receive The Darkness!They first claimed that it was probably the USPS and I called them on there bull and knew that they were just trying to force me... (read more)
Visit gamemine.com“Purchased 5 games 55 days later still don't have my...”
Written on: 01/09/2011 by customerserviceiskey.com
crapservice.com I purchased 5 games for my niece's birthday on July 7th and I thought that I would get my games within a week or so. That didn't happen at all. At week 3, I contacted the company and asked what the delay was and I got this reply: We deeply apologize for the inconvenience, but it appears that a problem with our normal distributor has caused a severe, but temporary delay for many of our purchase orders. Normally, games are processed within 24 hours and shipped very quickly,... (read more)
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Showing 1 - 10 of 53 Reviews
“DO NOT GIVE THESE GUYS YOUR CREDIT...”
Written on: 08/08/2011
Okay, I'm fairly level headed bloke, with many online services that I subscribe to, but something is up with these guys (gamemine). Everything isnt as it seems. It takes a week to get your games. Just in case your still smiling...I just said a week. Now, if the corners of your mouth havnt turned down yet. Wait for my story... I was sent a broken game after waiting a week for it. I immediately did what they said to do. I emailed the company the details and sent the cracked disc back to them.... (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 23/08/2011
Dear Gamer Guest,
We'd certainly would love to help you in this circumstance. However due to lack of information we are unable to give you specific details on how to properly resolve this feedback.
With the information that is present it seems that you were charged for not returning a damaged game back to us after seven days have passed. This is so we can inspect the damage in order to improve our shipment materials or attempt to recover the damaged game.
I'm sure by now we have received the game back and dropped the authorization on your account. However, if it has not, as soon as we have indication from our tracking software we automatically drop any outstanding authorizations on the account.
If you should have any further questions, never hesitate to ask we're more than willing to help and find a solution.
Best,
Brent at GameMine
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“Read their policies before signing up.”
Written on: 27/07/2011 by daarong (1 review written)
I made the mistake of not reading their policies before I signed up. Instead I saw the good price and jumped on the 2-at-a-time subscription. They don't send games at the top of the queue - they send whatever they feel like. Because of that I just put two discs in my queue. The very first round they sent me a disc that had a small chip broken out of it - sounded so bad in my xbox that I thought my xbox was broken. I went to report and return it and read that they will suspend your account if... (read more)
Visit gamemine.comBrentgamemine's Response to daarong's Review
Written on: 23/08/2011
Dear daarong,
We do thank you for your interest in GameMine as we continually change and grow with the ever changing video game market and our online presence.
We certainly do agree, we do ask that all our members to be abreast of our current policies. You among everyone else that has signed up for our rental program and are GameMine members are asked before becoming an official member if you have read our terms of agreement. Upon entering our agreement you understand our policies and what can be expected of us.
We would like to offer explanation on how our queue or "picked list" works. Once a member has built a list of seven (7) released items on their picked list we then will ship the first avaliabl game on their picked list. It unfortunately may not always be the first game on our customer's queues. This is most often due to placing a highly sought game as their first choice. Our allocation software then will move onto a customer's next choice and until all avaliable options have been exhausted. Placing only two games on a queue is not recommended and will likely result in the allocation software to not preform effectively.
Furthermore, it has been reported that an account will become suspended if too many broken game claims have been filed. This is true, our system is designed to alert place accounts on hold when several claims have been processed by a customer. This freezes the account so a customer service member may evaluate the account. Most likely the account is reactivated after doing research. Also, when a member does claim a game as damaged the consumer has seven days to return our merchandise to us. This is so we can either attempt to salvage our game or investigate the damage to improve our shipment materials. GameMine has placed this policy to prevent fraudulent actions to our company by taking advantage of our generous offers.
We're always happy to find a middle ground with our customers and make sure that everyone experiences a fair environment. We're more than happy to answer any questions, never hesitate to ask!
Best,
Brent at GameMine
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“Good Customer Service, Poor Site”
Written on: 27/07/2011 by Polvin1985 (1 review written)
In late June of this year, I stumbled upon GameMine and decided to try out their 2-games out at a time plan. The selection looked decent and the (read more)
Visit gamemine.comBrentgamemine's Response to Polvin1985's Review
Written on: 23/08/2011
Dear Polvin1985,
We thank you for rating us highly on customer service. However, it seems that the entirety of this feedback was not posted. We're more than happy to help out in any circumstance. Please let us know what we need to improve and we'll do our very best to make the appropriate changes.
Best,
Brent at GameMine
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“TOTAL RIP OFF!!!”
Written on: 01/06/2011 by 4wheeln4fun (1 review written)
It took a week to receive new games and I never received the first game on my list. After two months I decided to cancel. The website said I had seven days to return my game before I would be charged. I returned the game on a Tuesday, I cancelled that night and was charged the very next day! A $50 charge!! I called customer service and they said it wasn't a charge. Whatever you call it, they took $50 out of my account. They are a BIG RIP OFF!!!!! (read more)
Visit gamemine.comBrentgamemine's Response to 4wheeln4fun's Review
Written on: 03/06/2011
Dear Former GameMine participant,
We're sorry to see anybody go from our rental services and hope that many users will return to our services.
It's true, all users do have seven days in order to return any outstanding rentals before we charge our members. Unfortunately, in order to protect our assets, we must place an authorization on accounts when there are any outstanding products. During this period the bank places a hold on the account.
While we truly do wish we did not need authorizations but in order to remain competitive and keep our costs low it has been found to be a necessary policy.
We do assure all former, current, and future members, even if a member has been charged for an outstanding game after seven days, we will refund the charge once all merchandise has been returned.
If there ever are any questions please never hesitate to ask, always happy to assist in clarification.
Brent at GameMine
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“Though the game availability may be limited at times,...”
Written on: 20/05/2011
Though the game availability may be limited at times, the staff at Game Mine have always been responsive to any questions, problems, or concerns (if any) that I encounter and are more than happy to be of assistance till it is resolved. Excellent customer service.
Their trade in value is, hands down, the best around! I highly recommend trading in your games to them and even their prices are much better than.. (gamestop.. ahem) AND, on top of that, they offer FREE SHIPPING!
All the games...
(read more)
Brentgamemine's Comment
Written on: 03/06/2011
Dear GameMine Member,
Very excited and happy to see such that you have happy with our services. We truly do appreciate the time you have taken out of your day to write a review to us.
We pride ourselves in providing excellent customer service and are always reaching upward in finding innovative ways to provide better services.
Brent at GameMine
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Lake5661's Comment
Written on: 08/08/2011
How long have you worked for Gamemine, might I ask?
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“Signed up for a 4 month plan and in that time have...”
Written on: 11/05/2011
Signed up for a 4 month plan and in that time have received 4 playable games. Every other game is cracked or won't play. Their website is fairly easy to use and report problems, however EVERY time I reported a game my account was placed on hold. I call customer service and EVERY time get a very polite guy telling me it's a glitch and he'll forward it to his supervisor right away. A week later, my account is unlocked and a game is mailed which then takes a week to arrive. I'm pretty... (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 03/06/2011
Dear GameMine Member,
We truly do wish that the USPS was 100% reliable and safe for shipment, however, games will and to become damaged in transit. It is in our best interest to have all of our assets in working condition in order to maintain low costs.
If there are any further questions, please never hesitate to ask.
Brent at GameMine
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“I've been renting video games online for about 4 years...”
Written on: 06/05/2011
I've been renting video games online for about 4 years now. Up until about 6 months ago, I rented exclusively with GameFly. After having them for 3 and a half years I decided to explore my options and stumbled upon GameMine. The $8.99 per month plan was what initially drew me in over GameFly who is $15.95 per month. Also, I hoped with a smaller company I could possibly get my games faster as Gamefly was unbearably slow.
6 months later I am still with GameMine and still extremely happy....
(read more)
“I have been a member on and off of the GameMine...”
Written on: 14/04/2011 by GTCantrell (1 review written)
I have been a member on and off of the GameMine service for almost a year now. I found this site last year around May (2010) and I have nothing but compliments for the service. Over the last year GameMine has undergone many changes some of them I like some of them I don't.
As for the service I think it's great. I have never had any issues with contacting staff or speaking with someone about any issue I have. I can either contact them via facebook or twitter without a problem. I even know a...
(read more)
“Originally, I began as a member of Gamefly. After 5...”
Written on: 13/04/2011
Originally, I began as a member of Gamefly. After 5 months of terrible service and overpaying for undercompensation, I wrote to a rep at Gamemine to inquire about Gamemine's services. Right from the begining, I've had a great relationship with the customer service from Gamemine. When Gamefly would take approximately 5 days to respond to any of my questions (Most responses only led me full circle back to my original question), Gamemine has always had a response that fully answered my question... (read more)
Visit gamemine.com“I joined Game Mine's rent service for video games on...”
Written on: 07/04/2011
I joined Game Mine's rent service for video games on March 31st. They sent the first game and over a week later, I never received the game. After waiting several days, I cancelled my account. The service was not what I expected. Now they have charged my credit card without asking 50 dollars for a game that they never even sent to me. The merchant told me it is up to me to file a claim at the post office to find it? Why when he mailed it? It is his responsibility. This company is a rip off. (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 12/04/2011
Dear GameMine Member,
<br/>
<br/>We are very happy we were able to resolve this feedback with you. We'd like to add that this consumer is content with the resolution we were able to provide. We did offer clarification that we never did ask him to file a claim with the USPS but with our CSR staff.
<br/>
<br/>Again, we do wish for all of our customers, future and present to resolve issues with us as we are more than generously happy to find a middle ground with our customers.
<br/>
<br/>Best,
<br/>-Brent
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Showing 11 - 20 of 53 Reviews
“After finding this company i figured i would give them...”
Written on: 16/01/2011
After finding this company i figured i would give them try. So i did keep in mind this company is based out of FlORIDA i live in florida games took a week and 1/2 to get to me. So nicely on a friday i canceled my account return the games that day. They give you 7 days to return them. They put a hold of $50.00 on my bank account sunday causing me to bounce a few checks of $35 dollars a pop. They recieved the games on the following tuesday. And released the hold on the money on a friday. This... (read more)
Visit gamemine.comAndrew297's Comment
Written on: 21/02/2011
Sorry to hear that this happened to you. However, did you not read the terms of service agreement? It tells you to return the games first or there will be a hold on your account. So this evidently wasn't unauthorized if you didn't abide by the terms of service. I've been with Gamemine for over 2 years and always abide by the TOS and I've never had this issue. I even had to cancel once because of financial issues and I returned the games and then cancelled as the TOS stated and NO HOLD'S occured. Gamemine is the best game rental company I've ever had and I couldn't be happier.
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Brentgamemine's Comment
Written on: 12/04/2011
Dear Former GameMine Member,
<br/>
<br/>We are disappointed to see you go as a member! Especially when it came down to a 3rd party which we have minimal control over.
<br/>In any of our DC's our operators must finish each of the day's picked lists before we will go home for the day. We pride ourselves on having an average turnaround time to less than a day when games are placed on picked lists and shipped out, and this includes weekends. It seems that the delay was caused by an outside force with the USPS. While it is unfortunate it can occur and we try our best to minimalism the possibilities of these delays.
<br/>
<br/>We see that you have canceled and authorizations were placed on your account. These authorizations are a policy that has been set in place that is agreed upon when signing up for service in the Terms of Use. While we do sincerely wish we did not need to use authorizations to retrieve our assets we have found that it is a necessary policy to reduce theft with our company. We're very glad that the authorizations were dropped. Again, we do not wish to place holds on accounts but it is a preventative measure to maintain low costs which we pass onto our customers.
<br/>If there may be any further questions or concerns please never hesitate to contact us we'd be more than happy to help!
<br/>
<br/>-Brent
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“GameMine.com - BAD BUSINESS - WILL NOT WORK WITH YOU -...”
Written on: 15/01/2011
GameMine.com - BAD BUSINESS - WILL NOT WORK WITH YOU - RUDE CUSTOMER SERVICE
(GAMEMINE.COM CONTACT PHONE NUMBER LISTED BELOW)
Today is Jan 15th 2011. I signed up for www.GameMine.com LAST weekend. I chose 8 games to be in my list. I put the ones I wanted first at the top. As of today I have still NOT recieved any games. I am doing the $13.99/month service to get 2 games/month.
I went to contact them and there are no contact #'s on the webiste. You have to fill out a form. A few hours...
(read more)
Brentgamemine's Comment
Written on: 12/04/2011
Dear Gerald,
<br/>
<br/>We would like to provide information that may explain and help other understand this situation.
<br/>We have completed a full investigation onto this account and we can confidently answer any abnormalities and questions that may have risen during your tenure with GameMine. We see that the account was fully active on Sunday January 9th 2011. Therefor we would have mailed all games on Monday January 10th 2011, which was the case. During that time both those games were being shipped out of the NJ DC when at that time the NJ area was hit with another snow storm. We have provided the link to refresh any consumer's memories. While during that time it seems that a delay was caused with the USPS due to the hazardous weather conditions in transit to TN.
<br/>
<br/>We sincerely wish there was a more effective way to stop those who want to fraud our company and steal our assets. However at this time the most effective policy is to place authorizations onto accounts with outstanding games. This policy is effective to ensure that we do retrieve our merchandise. We certainly do not wish to keep any funds in lieu of our assets. Again as stated this is to maintain low costs so we are protecting our assets. Furthermore, we would like to state that both authorizations were dropped immediately upon scan of the games being sent in the mail via the USPS.
<br/>
<br/>Also, it was requested that his account be credited for the rental time. Unfortunately, we were unable to do so because he currently had merchandise out at the time. Once all of our merchandise was retrieved we would be able to inspect the postmark to ensure that the games were immediately shipped upon arrival. Again, we were unable to do so at the time because the customer had canceled his account before we were able to provide a full assessment on the account and shipment times. We certainly do want to work with current and future customers however, we do ask that our customers try and find middle ground with us also.
<br/>
<br/>Also, we do encourage all customers to use our phone lines when possible, the phone number is 561-450-5123 our CSR's are available between 11AM-5PM EST Monday-Saturday.
<br/>Best,
<br/>Brent
<br/>
<br/>
<br/>http://www.nj.com/news/index.ssf/2011/01/nj_to_get_another_round_of_sno.html
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“Terrible! Shipping took a long time and when the...”
Written on: 08/01/2011
Terrible! Shipping took a long time and when the first game arrived, it was cracked. I immediately reported the problem on the website, but they offered no resolution. I sent back the game and the return shipping was slow too. They claim as soon as the post office scans the envelope, they will record it as returned. Well, that didn't happen with me.
When I first signed up, about half of the 18 games on my list were available. Now everything is either low or unknown. I think unknown...
(read more)
Brentgamemine's Comment
Written on: 12/04/2011
Dear GameMine Member,
<br/>
<br/>How discouraging it is to receive a cracked game! Every instance when we are reported that a game has been received as damaged we will immediately send out the next available game on your picked list. That in turn, we do require the damaged disk be returned to us in a period of two weeks. When the disk is returned it is inspected to further learn how to better our shipment materials. After it has been inspected for damaged it is either resurfaced and tested to be rented again, or is filed away for reference on specific damage examples.
<br/>
<br/>Yes it is true that we have 2X speed on our shipment labels that is scanned by our customer's local USPS hub. However, since the USPS is a 3rd party we have very little control on when the label will be scanned. We are always in negotiations to further improve our service by being accommodating with the USPS and our shipping labels.
<br/>
<br/>Our CSR's are readily available to help between 11AM-5PM EST Monday-Saturday at 561-450-5123. If a call is left after hours any messages that are left are immediately returned the next day. Also, you can go on our on-line forums and leave a feedback and a CSR will get back to you via email within 24 hours. Our CSR's are required to answer all feedbacks before the end of the day. Again, if there are any further questions we are always happy to help!
<br/>
<br/>-Brent
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“I signed up and then cancelled immediately when i...”
Written on: 18/12/2010
I signed up and then cancelled immediately when i found out they had NO games available. they charged me 150.00 and i have to dispute it. dont use . they were rude and really didn't care. also it took me hours to get in touch with them. I cant warn you enough.DO NOT USE THESE PEOPLE. THEY STEAL (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 12/04/2011
Dear Former GameMine Member,
<br/>
<br/>We would like to clarify information that was provided in this feedback for the general public.
<br/>This feedback was left on December 18th 2010 and as stated the user immediately canceled when they believed that we did not carry any games. We'd like to clarify that we use have a different way of indicating the availability of our games. It runs from very low to High and immediately available. The terms are in place to be actually more of a clarification tool of the likely hood of receiving a game rather than being misinformed that all our games are "available"
<br/>Also, in this feedback this customer claims that they were charged 150.00 immediately upon cancellation. While it is true that we do place authorizations onto accounts for any outstanding games when accounts are canceled. This is actually an industry standard and is only instituted in order for us to retrieve our assets. We rather have all of our merchandise returned to us rather than to charge any customer. It costs more money for the man power to regain the lost assets in this process. However, since this customer signed up on or around December 18th we no longer were offering a three games out at a time plan, therefor there seems to be skewed information regarding the authorizations placed on the account. We would not have placed a $150.00 authorization onto the account as the consumer would not have been able to rent enough games to produce such a surcharge.
<br/>Finally, we would like to touch upon the ability to reach us. We are easily accessible via phone between the hours of 11AM-5PM EST Monday through Saturday at 561-450-5123. If a call is left after hours any messages that are left are immediately returned the next day. Also, we have a fantastic feedback system on our site and our CSR's are required to answer all feedbacks before the end of the day.
<br/>
<br/>Again, if there are any further questions we are always happy to help!
<br/>
<br/>-Brent
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“First off let me say that I started out as a member of...”
Written on: 16/12/2010
First off let me say that I started out as a member of Gamefly back in early 2008. Everything seemed to be going well and then they stated to list games as shipped that I literally never got! 5 in total in between I think. Gamefly cancelled my account and blamed me for taking their games when I didn't. About 2 weeks later I see on the news where a postal worker had stolen over 2,000 games from Gamefly out of the mail. Amazing isn't it?? I supposedly was keeping there games and yet the news... (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 12/04/2011
Dear GameMine Member,
<br/>
<br/>We truly appreciate the kind words and review that you have given us. We are very excited and happy that we can provide you with a wonderful service that you throughly enjoy.
<br/>If anything shall come up with the service please do not hesitate to contact us
<br/>
<br/>Best,
<br/>Brent at GameMine
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“Shipping is WAY too slow, it's been over a week and...”
Written on: 14/12/2010
Shipping is WAY too slow, it's been over a week and the 1st game still hasn't showed up yet, can't imagine how long it'll take to send it back so I can cancel the account. DON'T waste your money like I did, BE WARN. (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 12/04/2011
Dear GameMine Member,
<br/>
<br/>We'd most certainly would love to assist in any way possible with shipping situations. However, with out the lack of details on this particular feedback we cannot properly address what the shipping issue may have been. Since this feedback was left in December it's quite possible the delay was due to a snowstorm. While storms unfortunately do delay and back up the USPS it is to be also expected around the Holiday season as well.
<br/>We'd love to help out whenever possible and we do appreciate all feedbacks. Please never hesitate to ask us for more information or help.
<br/>
<br/>-Brent
<br/>
<br/>
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“takes way too long for games to arrive, ordered games...”
Written on: 11/12/2010
takes way too long for games to arrive, ordered games on 12/4, didn't ship till 12/6, and it's 12/10 and i still don't have any games yet. gamefly is $3 more but ship games same day and you get it next day. (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 12/04/2011
Dear Anonymous GameMine Member,
<br/>We would certainly love to provide clarification for the shipment process. While, we are unable to fully pinpoint exactly what may have been the issue on the account for shipment we can provide the best information possible for this review.
<br/>This member states that on 12/4 is the day they ordered a game for rental. We have a policy that our distribution center members will not leave until their picked list is completely empty. Since 12/4 was a Saturday, and the game was not shipped until 12/6 is indicator that the game was ordered after operation hours.
<br/>Next the member indicated that it was 12/10 and they had not received their rental at that time. Again with out knowing all indicators a multitude of delays could have been the cause. If many will recall the North East was pummeled with snow this previous winter. The USPS may have caused an internal delay. The customer never did follow up to explain how many days did pass until the game was delivered.
<br/>They may have received the games on 12/10 which would be four business days. The USPS does indicate that shipment times generally takes between 2-7 business days. We state that we like to shoot for 3-4 business days by having multiple distribution centers, but we are subject to standards in place from the USPS.
<br/>
<br/>We sincerely hope that this may have answered and questions or put any reservations aside. However if there are any further questions please do not hesitate to contact me.
<br/>-Brent
<br/>brent.jareske@gamemine.com
<br/>561-450-5123 11am-5pm EST Monday-Saturday
<br/>
<br/>
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“never send games horrible CS”
Written on: 09/11/2010
never send games horrible CS (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 17/11/2010
GameMine always sends out games to any customer that signs up for our service. Also, we're sad to hear that you did not have the best experience with our highly trained customer service staff. However, we do take pride in sending out games as soon as we possibly can to each of our customers.
<br/>-Brent
<br/>www.gamemine.com
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“I've never had a problem with Gamemine. I've always...”
Written on: 02/11/2010
I've never had a problem with Gamemine. I've always had great customer service and really fast game shipments. Fast Delivery and most of the games have been in great shape! A++++...5 stars in my book! (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 17/11/2010
Thank you for taking the time out of your day to say something positive about GameMine. We appreciate the kind words and glad we can provide you with wonderful service.
<br/>
<br/>-Brent
<br/>www.gamemine.com
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“Terrible terrible company. They have routine problems...”
Written on: 06/10/2010
Terrible terrible company. They have routine problems with mailing and losing games. Never had any issue with Netflix or Gamefly, but now I'm being charged for a game that I never received. On the phone they said that I've stolen from them and are charging my account.
The game never arrived!
(read more)
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Showing 21 - 30 of 53 Reviews
“All of the sites needs improvement, this one is no...”
Written on: 06/10/2010
All of the sites needs improvement, this one is no diffrent. However, I think all of these negative reviews are wildly blown out of proportion. I dont have any major disputes with this rental service, all problems have been resolved in a timely manner. I'd recommend. (read more)
Visit gamemine.com“If I could give less than a 1 I would. I contacted...”
Written on: 27/08/2010
If I could give less than a 1 I would. I contacted the BBB because I was overcharged. Now they claim that I have 8 video games. They also claim that I was posing as someone else? I got the subscription for my son. Now they are saying I owe $400. This place is a ripoff. I am seriously thinking of starting a class action suite against them for fraud! (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 17/11/2010
After reviewing our BBB claims, GameMine was unable to match anything that matches this customer's review. Also, reviewing our own records there is not any match regarding this customers review and concerns. While this is an unsettling review, this is simply something that GameMine would not tolerate to happen to our customers. Rest assured with our new upgraded website there are very specific safeguards for a concern such as this to never become so monstrous.
<br/>
<br/>-Brent
<br/>
<br/>www.gamemine.com
<br/>
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“This site is way better than gamefly there always...”
Written on: 24/08/2010
This site is way better than gamefly there always helping you and this carter guy who chats online is really helpful.But other than that the site has alot of games to offer and i saw a good thing on this site the 2x speed that was really smart of them it deliverys your game before you delivery back the game you rented.They really do work hard to prove there service as a good game rental site.so with this said join all the rest of us enjoying gamemine.com and so you online.later (read more)
Visit gamemine.com“Amazing site fast and vast amount of games.”
Written on: 27/07/2010
Amazing site fast and vast amount of games. (read more)
Visit gamemine.com“I've actually been with them for some time without any...”
Written on: 15/07/2010 by GethHunter (1 review written)
I've actually been with them for some time without any problems, other than a rare delay, which is a lot more than I could say for GameMine.com. Also, I've had games lost in the mail with them and they apparently have tracking on these. They checked the tracking, apologised for the delay and sent out another game the next day. No idea what happened with everyone else on here... (read more)
Visit gamemine.com“Gamemine.com is horrible!! I only got a few of the...”
Written on: 07/06/2010 by lewdog80 (1 review written)
Gamemine.com is horrible!! I only got a few of the games at the top of my list. From returning/mailing a game back, to get a new set of games, it took about 10 days. That's crazy! Plus to make things worse, I received two games that were scratched and unplayable. And they accused me of doing that damage! Even though they ship the games with not much packaging. They charged me $60. I will be fighting this to the end!! And spreading the word that their service is horrendous. NEVER USE... (read more)
Visit gamemine.comBrentgamemine's Response to lewdog80's Review
Written on: 17/11/2010
Unfortunately, this customer become subject to a string of atypical terrible incidents. Be assured we have done multiple tests with our packaging and it is very similar to many by mail rental services. Although there is always going to be the anomalous problem which this seems to possibly be the case. Regarding the 10 days to be sent games, it depends if the customer sent it on a Saturday night, it could have been on a holiday week, weather conditions between them and a distribution center, there could have been a number of reasons why there was a delay. GameMine would love to be able to guarantee speedy delivery times, but we are subject to any delays caused from the United States Postal Service. With this being quite an old complaint and without the ability the accurately track which account this possibly is attached to; GameMine is unable to explain or determine if the customer was indeed charged any amount claimed.
<br/>-Brent
<br/>www.gamemine.com
<br/>
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Ggipson79's Response to lewdog80's Review
Written on: 15/01/2011
<name removed> (with GameMine), dont fight it. Your service is horrible and nothing you can say will change this. And if you are going to represent this company then be prepared to take a butt chewing. Your customer service "is what it is" - and that is horrible. Someone named Scott is rude and you can tell he hates his job.
<br/>
<br/>I am going to write reviews everywhere to let everyone know how horrible your service is.
<br/>
<br/>-Upset Customer
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Ggipson79's Response to lewdog80's Review
Written on: 15/01/2011
I found this review not helpful because...GameMine.com does NOT care about its customers, they do NOT have a good selection of games, they are VERY rude, they have NO contact info on the website....they are all around HORRIBLE
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“this place is a scam they double charged my and then...”
Written on: 28/05/2010
this place is a scam they double charged my and then told me to change credit cards and the still didn't send the games and they have not refunded my money customer support is three guys SCOTT GREG and BENNY none have people skills and are DUMB but its just POOP if you let them they will POOP on you STAY AWAY FROM GAME MINE.COM STAY WITH GAME FLY.COM OK!!! (read more)
Visit gamemine.comBrentgamemine's Comment
Written on: 16/11/2010
We have specific safeguards up in order to prevent any customer from being double charged. We have the ability to see if a double transaction would have been processed. However, our customer service will refund money to any customer once we confirm that there indeed has been a transaction that was processed incorrectly.
<br/>
<br/>-Brent
<br/>www.gamemine.com
Reply to this comment
“Like everyone is saying this site is a scam and needs...”
Written on: 20/11/2009
Like everyone is saying this site is a scam and needs to be shut down. No customer service and terrible renting like everyone says stay away from this sit at all cost's just go buy the game it would be cheaper and less of a pain in the ass! (read more)
Visit gamemine.com“I signed up for GameMine and I am happy with it. I...”
Written on: 26/10/2009
I signed up for GameMine and I am happy with it. I rent PS3 games, DS games, and occasionaly Gamecube games fo my son. All the games so far have arrived within two days (I live in Florida where they have a shipment center in Delray Beach, Florida so my times may be faster than someone in California obvioulsy. They also have a center in NJ but so far all my games have shipped from Fl.
The selection is good. They are sometimes missing a game (not listed on the site at all), but I recently...
(read more)
“This is a horrible site to rent games from. I read an...”
Written on: 09/10/2009
This is a horrible site to rent games from. I read an earlier review that I am having similar issues with. I returned two games at the same time. It took a week to get there and it now claims that I have not returned one of the games. This is a sham to charge your card for games that they have indeed received. DO NOT RENT FROM GAMEMINE!!
I would never recommend this site to anyone I cared anything about.
(read more)
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Showing 31 - 40 of 53 Reviews
“Worst company I have ever had the displeasure of doing...”
Written on: 08/10/2009 by keoni3 (1 review written)
Worst company I have ever had the displeasure of doing business with. Their delivery time is slow, title availability is limited, the website design is terrible with broken links and missing images, and customer service is non-existent.
I was so disgusted with there performance that I decided to cancel because I received two games 1 1/2 weeks after they claimed to send them. I sent the games back and then canceled my account. I receive notice from them that they received one game but not...
(read more)
Keoni3's Response to keoni3's Review
Written on: 09/10/2009
Update regarding contact info:
<br/>
<br/>Registrant:
<br/> GameMine Direct LLC
<br/> 9517 New Waterford Cove
<br/> Delray Beach, Florida 33446
<br/> United States
<br/>
<br/> Domain Name: GAMEMINE.COM
<br/> Created on: 01-Aug-03
<br/> Expires on: 01-Aug-15
<br/> Last Updated on: 17-Jun-09
<br/>
<br/> Administrative Contact:
<br/> Shamy, Daniel
<br/> GameMine Direct LLC
<br/> 9517 New Waterford Cove
<br/> Delray Beach, Florida 33446
<br/> United States
<br/> 9549567676 Fax -- 9549569995
<br/>
<br/> Technical Contact:
<br/> Matto, Joseph
<br/> GameMine Direct LLC
<br/> 55 Riverdale Ave
<br/> Monmouth Beach, New Jersey 07750
<br/> United States
<br/> 7329637567 Fax --
<br/>
<br/> Domain servers in listed order:
<br/> NS1.GAMEMINE.COM
<br/> NS2.GAMEMINE.COM
<br/>
<br/>------------------------------------------------------------
<br/>9517 New Waterford Cv
<br/>Delray Beach, FL 33446
<br/>Phone: (561) 496-4966
<br/>Website:Information not found (?)
<br/>
<br/>Also Does Business As: Gamemine Com
<br/>HQ, Branch or Single Location: Single Location
<br/>Annual Sales (Estimated): $290,000
<br/>Employees (Estimated): 5
<br/>
<br/>
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“I wish I read all the reviews on this page before I...”
Written on: 05/10/2009
I wish I read all the reviews on this page before I signed for that darn Gamemine service. I have tried to e-mail them 7 times (during 7 weeks). I've lost my password, I can't get back on their website. I lost the darn return envelopes, so I can't even return the two games that my son got! Worst web experience I have in the past 12 years. Beware big time. I am calling my credit card company to stop the payments to this rip off. (read more)
Visit gamemine.com“game mine is a horrible company. when I signed up...”
Written on: 16/09/2009
game mine is a horrible company. when I signed up there were so many games once I joined no games to choose from. First game took two weeks to get to me. They double charged me for my third month and there is no phone mnumber for help and they dont return emails I have been emailing them for over a week now. Please beware this company. (read more)
Visit gamemine.com“Basicaly my complaint seems to be the same as others....”
Written on: 09/09/2009
Basicaly my complaint seems to be the same as others. NO 2x the speed, been a member for 4 months. sent Game Mine 4 emails concerning this with no reply.. And no phone number. (read more)
Visit gamemine.com“Game Mine seems to be an ok rental site, however they...”
Written on: 02/09/2009
Game Mine seems to be an ok rental site, however they will never reply to emails/issues have no phone number to call to contact them. Games disapear from your que at random and you have to re-add them. Supposedly they give you this 2x service but you never actually get it. been with them for almost 4 months now and will be canceling my service before the next billing period. (read more)
Visit gamemine.com“This Game Mine service is useless. What is the point...”
Written on: 01/09/2009
This Game Mine service is useless. What is the point of a service that not only has no phone number but when you report a problem you wait 7 days for a response!!!! I signed up to directly compare their service to gamefly. I was not happy that I was not getting my top selection so I trhought I would try another service in parallel. My wife accidentally threw out the mailing envelope. Stupid & our fault I know, but after 7 days I would have expected them to mail a new one!!!! No response to... (read more)
Visit gamemine.com“GameMine (registered in NJ as LAN Game Mine, LLC) is...”
Written on: 28/08/2009
GameMine (registered in NJ as LAN Game Mine, LLC) is the worst company I have ever tried to deal with. No telephone number, no response to email, no response to the report system they have in place to report the game was not received. Nothing. A black hole of nothing in fact. To cancel the account, they want me to agree to pay them $50 for a game I've told them over and over I do not have. That is ABSURD!!!! I would not use them again and definitely do not recommend them to anyone. ... (read more)
Visit gamemine.com“Avoid this service, usually 10-12 day turnaround to...”
Written on: 15/11/2008
Avoid this service, usually 10-12 day turnaround to get new games. Also I tried to contact them to get a 2nd mailer (they shipped both games in one mailer.) but never got a response. My 2 months is up so I want to cancel but the cancellation page keeps returning an error. I am trying to find a phone number for them but no luck so far. Selection was not very good, several games I wanted are out of stock. (read more)
Visit gamemine.com“Their selection seems to get better every week. Their...”
Written on: 05/08/2008 by micky1234567890
Their selection seems to get better every week. Their customer service responds to all my emails within about 1 day. The 2x speed makes it feel like they are in the same town as me not 2 states away. (read more)
Visit gamemine.com“When I signed up they did not charge me for their...”
Written on: 05/08/2008 by micky1234567890
When I signed up they did not charge me for their service until my first games arrived at my house. There was no free trial but that did not matter because my second month was free, unlike gamefly and the rest most of your free trial is used up waiting on the games to arrive. The 2x speed really cuts down on the mailing time, good luck getting that elsewhere. (read more)
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Showing 41 - 50 of 53 Reviews
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Guest's Response to disappointed_in_MA's Review
Written on: 13/06/2012
they charged me 50 dollars for NO reason as soon as we got our first game and are being unresponsive! DO NOT USE GAMEMINE