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1 Review For Adobe Forums www.adobe.com/support/forums/

  • katbrenke1 Rank: Corporal 6th Jul 2009

    Reviewer rating: 1 stars


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    Horrific.
    I had quite a good experience getting support from Adobe last year, but this is shocking. Acrobat has just stopped working, it just crashes everytime I try to use it. It's difficult to find any phone number to call, and so far my experience of phoning has been: forty minutes on hold with no indication it won't be another forty minutes, a customer services girl who new nothing technical, and an answer phone with a French message that I couldn't understand.

    Trying to get email support is just as horrendous, with a huge confusing array of customer numbers, serial numbers, case numbers, and more - any of which you don't have and they won't even let you talk to a human. The automated answer system is robotic with no 'operator' option, and just keeps repeating the menu to you over and over if you're not sure what to pick. Sometimes it doesn't understand even when you do pick.

    When I finally managed to get a case opened and was told someone would contact me within 24 hours, nothing over a week later - went in to find the case had been closed. Thank for telling me! Well, I guess that's one way to deal with a caseload. Just close them all without reading them.

    Adobe Acrobat still not working, haven't managed to speak to anyone technical, have spent lord knows how much on phone calls and lost time working. Still not even close to being resolved. And I spent over £1000 on the package. Unfortunately there's no alternative product so we're at their mercy. Not a good place to be.