Art.com, www.art.com Reviews

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“BUYER BEWARE!!!!!”

Written on: 04/05/2013

I just received my order--a framed print that is something my child could have won at a carnival. It's horrendous. Paid $125.00 for it. Art.com should be ashamed of themselves. The frame is thin, acrylic--something you might see at a discount arts and crafts store. There is dried glue at the seams and the gold around the inside of the frame is missing in some areas. I cannot believe a business would have the audacity to sell such a cheap product for the price they sold this. Lesson... (read more)

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★★☆☆☆
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“Don't order from there Photos to Art service”

Written on: 09/02/2013 by Kddenton2012 (1 review written)

I needed two large print images and they were the only company that u found that had the longer and wider size I was looking for. I place my order and about a week later the prints arrive but in a small tube "rolled". I was disappointed I order almost monthly custom prints from another site and the pictures never come rolled they ship flat, and to boot for about $3 more then ART.COM charges for shipping. It would be lice to give the customer an option of having the pictures shipped... (read more)

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“Art.com is a seedy, unscrupulous business”

Written on: 28/11/2012

My wife and I received two $100 gift certificates from my wife's parents. We tried to use them on a $200 purchase, but was told that only 1 gift certificate could be used per purchase. When we called customer service, the supremely intelligent representative said, "Well they probably wanted each of you to have one." Well, no, they were forced to buy two $100 gift certificates instead of a single $200 gift certificate; and both certificates had both of our names on them. Art.com is a... (read more)

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“Horrible -- can't measure correctly, then don't fix...”

Written on: 09/10/2012 by mediaguru

Art.com botched our order when we ordered 3 identically-sized images to be framed and hung together on the wall (it was a series of Alphonse Mucha prints that are designed to go together) When they arrived, one of them had an extra 1" of cropping space (white space) and thus was an inch too tall, making it uneven with the other ones and weird. When I emailed customer service, they responded that it is industry standard that it's okay them to get the sizing WRONG BY UP TO 2 INCHES. But... (read more)

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“wood mounted prints”

Written on: 26/07/2012

bought 4 wood mounted prints. 1.5 years later 3 of the 4 have begun to peel off the wood. art.com declined to help as it has been longer than 3 months. (read more)

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“I have ordered several framed photos and art from...”

Written on: 23/03/2011

I have ordered several framed photos and art from art.com over the years. Basicially I've been happy with what I've gotten since I could pick exactly what I wanted and had control over the frame, size, colors, matting, etc. The larger works start to bow/warp after a bit and some people may not be so accepting of that. The problem I have now is within the last 3 months ordered 4 pieces to be sent to a condo in Fl. One of the very large pieces that is over the couch is starting to bow/warp... (read more)

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“Art.com don't list the postage costs until the last...”

Written on: 12/07/2009 by Customer100 (1 review written)

Art.com don't list the postage costs until the last page. It's one of those things where they hit you with high postage after you've signed up and selected a password, etc, etc. Very frustrating to buyers. Then, the day after the purchase I receive an email telling me about the long "processing" time before it would be mailed. Since this was a gift, it will now be late. They know that cancelling the order at that time is both difficult and frustrating.

My family will not buy from... (read more)

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“Do not buy any large photography from Art.com. I...”

Written on: 09/01/2009

Do not buy any large photography from Art.com. I bought an oversized framed image and the image was blurry, looks like just blew up a smaller picture are printed it on poster paper. Even if the picture had looked good the frame was a cheap plastic. Then to top it off we had to pay shipping for the return which cost $72! Huge selection but horrible quality (read more)

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“Website problems with accepting more than one type of...”

Written on: 04/08/2008 by frustratedonlineshopper

Website problems with accepting more than one type of payment in my experience. I use a gift certificate and it had problems recognizing another form of payment to augment that. Art.com have not yet as far as I am aware notified me if my item is not in stock. I've waited for 2 weeks after placing my order only to find out that they just received my print, and that it should not ship out until the end of week so that it can be custom framed. No apologies, no accepting responsibility in my... (read more)

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